PIN FirstNameAlias LastNameAlias Gender ExpWAsrSys NativeEngSpkr Dialect BTrips PTrips NAmerica SAmerica Asia Africa Europe Oceania BookFor Agent Miles EmployerNoFF FFAccounts Elite SuperElite Category SesnNum ScenNum AssignedSite RealOrHyp Code CallKey ATC TimeOnTask TurnsOnTask NumOverlaps SumOverlaps NumUsrTurns MeanUsrTurnDur StdDevUsrTurnDur NumWrdsUsrTurns MeanWrdsPerUsrTurn StdDevWrdsPerUsrTurn MaxWrdsInAUsrTurn MeanWrdsPerUsrTurn2 StdDevWrdsPerUsrTurn2 DurOfMaxWrdsUsrTurn MeanUsrTurnDur2 StdDevUsrTurnDur2 NumUsrUtts NumUsrUttStartEndPairs MeanUsrUttDur StdDevUsrUttDur NumWrdsUsrUtts MeanWrdsPerUsrUtt StdDevWrdsPerUsrUtt MaxWrdsInAUsrUtt MeanWrdsPerUsrUtt2 StdDevWrdsPerUsrUtt2 MaxDurUsrUtt DurOfMaxWrdsUsrUtt MeanUsrUttDur2 StdDevUsrUttDur2 NumUsrUttsInSysUtts NumSysTurns MeanSysTurnDur StdDevSysTurnDur NumWrdsSysTurns MeanWrdsPerSysTurn StdDevWrdsPerSysTurn MaxWrdsInASysTurn MeanWrdsPeSysTurn2 StdDevWrdsPerSysTurn2 DurOfMaxWrdsSysTurn MeanSysTurnDur2 StdDevSysTurnDur2 NumSysUtts NumSysUttStartEndPairs MeanSysUttDur StdDevSysUttDur NumWrdsSysUtts MeanWrdsPerSysUtt StdDevWrdsPerSysUtt MaxWrdsInASysUtt MeanWrdsPerSysUtt2 StdDevWrdsPerSysUtt2 MaxDurSysUtt DurOfMaxWrdsSysUtt MeanSysUttDur2 StdDevSysUttDur2 NumSysUttsInUsrUtts WER SER SurveyKey DeadAlive RequireCarHotel HandleCarHotel PTC TaskEase TTSPerf UsrExpertise ExpectedBehavior FutureUse PhoneType TripRepeated Itin Comment 10022 ADAM SIMONS M a few true St Louis, MO 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No morethan3 0 0 long 1 01 03 2 1 10022_20010426_123722 1 244.39 35 0 0.00 18 1.95 0.80 39 2.17 1.20 5 2.00 1.00 3.34 1.87 0.74 18 18 1.95 0.80 39 2.17 1.20 5 2.00 1.00 3.70 3.34 1.87 0.74 0 17 9.40 10.02 516 30.35 34.77 110 25.38 28.98 42.64 7.32 5.37 25 25 5.86 8.10 516 20.64 25.87 110 16.92 18.34 42.64 42.64 4.32 2.67 0 10.00 16.70 10022_20010426_124642 1 -1 -1 1 4 5 4 4 4 5 1 10022 ADAM SIMONS M a few true St Louis, MO 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No morethan3 0 0 long 2 02 03 2 1 10022_20010430_145615 1 299.58 48 5 2.12 25 1.64 0.79 56 2.24 1.67 9 1.96 0.91 4.58 1.52 0.52 25 25 1.64 0.79 56 2.24 1.67 9 1.96 0.91 4.58 4.58 1.52 0.52 0 23 9.01 9.79 698 30.35 34.55 121 26.23 29.00 10.92 8.92 10.01 35 35 5.24 6.95 698 19.94 23.59 111 17.26 17.73 40.90 40.90 4.19 3.19 0 14.30 24.00 10022_20010430_172036 1 -1 -1 1 4 4 4 4 4 5 1 10022 ADAM SIMONS M a few true St Louis, MO 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No morethan3 0 0 long 3 03 03 2 1 10022_20010502_134419 1 508.11 80 16 13.19 43 1.95 0.78 79 1.84 1.27 7 1.71 0.99 -4.00 -4.00 -4.00 43 43 1.95 0.78 79 1.84 1.27 7 1.71 0.99 4.52 -4.00 -4.00 -4.00 0 37 9.27 9.89 1946 52.59 46.19 177 49.14 41.71 -4.00 -4.00 -4.00 66 66 4.71 7.35 2005 30.38 28.28 148 28.57 24.34 56.08 -4.00 -4.00 -4.00 4 23.30 25.60 10022_20010502_135911 1 -1 -1 1 3 4 4 3 3 5 1 10022 ADAM SIMONS M a few true St Louis, MO 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No morethan3 0 0 long 4 04 03 2 1 10022_20010503_130645 1 361.47 54 8 7.18 28 2.06 0.88 60 2.14 1.56 6 2.00 1.39 -4.00 -4.00 -4.00 30 30 1.97 0.94 61 2.03 1.56 6 1.90 1.40 3.69 -4.00 -4.00 -4.00 2 26 9.73 12.07 1172 45.08 46.43 146 41.04 42.48 56.04 7.88 7.67 39 39 6.32 9.28 1172 30.05 32.55 146 27.00 26.75 56.04 56.04 5.01 4.46 1 22.20 26.70 10022_20010503_131744 1 -1 -1 1 4 4 4 3 3 5 1 10022 ADAM SIMONS M a few true St Louis, MO 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No morethan3 0 0 long 5 XX 03 1 1 10022_20010530_153330 1 523.98 81 17 8.72 44 1.68 0.90 101 2.30 2.14 11 2.09 1.69 5.94 1.58 0.62 44 44 1.68 0.90 101 2.30 2.14 11 2.09 1.69 5.94 5.94 1.58 0.62 0 37 9.67 7.47 1681 45.43 41.97 163 42.17 37.49 -4.00 -4.00 -4.00 68 68 4.89 3.89 1753 25.78 24.22 73 25.07 23.69 23.84 -4.00 -4.00 -4.00 4 22.30 29.50 10022_20010530_160940 1 -1 -1 1 3 3 3 3 3 5 3 Fly from Detroit, MI mid-morning to St. Louis, MO on June 8th. Return to Detroit around 1pm on June 13th. 10022 ADAM SIMONS M a few true St Louis, MO 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No morethan3 0 0 long 6 XX 03 1 1 10022_20010531_141922 1 278.28 40 5 3.07 21 1.66 0.75 52 2.48 2.44 12 2.00 1.12 -4.00 -4.00 -4.00 22 22 1.51 0.88 52 2.36 2.44 12 1.90 1.18 4.26 -4.00 -4.00 -4.00 1 19 10.33 10.43 854 44.95 43.41 159 38.61 34.46 -4.00 -4.00 -4.00 40 40 4.36 3.92 854 21.35 23.06 80 19.85 21.29 20.88 -4.00 -4.00 -4.00 0 24.50 36.40 10022_20010531_143616 1 -1 -1 1 3 4 4 3 3 5 2 Flying from St. Louis, MO to Minneapolis, MN around 5:30 pm on June 9th. Return to St. Louis around 7 pm on June 13th. Need a room at the airport Marriott. 10022 ADAM SIMONS M a few true St Louis, MO 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No morethan3 0 0 long 7 XX 03 1 1 10022_20010614_153020 1 237.77 36 10 7.64 19 1.68 1.22 36 1.89 2.51 12 1.33 0.59 6.56 1.41 0.33 22 22 1.63 1.14 41 1.86 2.36 12 1.38 0.67 6.56 6.56 1.40 0.32 3 17 10.25 8.18 956 56.24 52.07 164 49.50 45.49 20.20 9.63 8.02 36 36 4.21 3.30 1029 28.58 29.25 120 25.97 25.06 15.33 15.33 3.89 2.73 1 25.60 31.80 10022_20010614_154936 1 -1 -1 1 4 4 4 4 3 5 3 Fly from St. Louis, non-stop in the morning, to Hartford, Ct on July 21. Return to St. Louis, non-stop in the afternoon, on August 4. Reserve a rental car at avis for that two week period. system was a little sluggish today throughout the call. 10022 ADAM SIMONS M a few true St Louis, MO 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No morethan3 0 0 long 8 XX 03 1 1 10022_20010629_143220 1 250.12 40 7 4.86 20 1.70 0.67 45 2.25 2.24 11 1.79 0.92 4.11 1.58 0.37 21 21 1.68 0.66 47 2.24 2.19 11 1.80 0.89 4.11 4.11 1.56 0.37 1 20 8.68 8.18 822 41.10 43.70 163 34.68 33.87 19.08 8.14 8.01 31 31 5.53 5.94 822 26.52 25.65 83 24.63 23.81 27.12 27.12 4.81 4.47 0 14.60 23.80 10022_20010629_150448 1 1 1 2 3 4 3 4 3 5 2 Fly on September 29th, from St. Louis, MO to Honolulu, HI mid-morning, on a non-stop flight. Return to St. Louis on a non-stop flight in the late afternoon or evening on October 13th. Reserve a rental car at Alamo for the two weeks in Honolulu. When the system was reviewing the information, it misspoke the flight arrival times on both the inbound and outbound flights. 10022 ADAM SIMONS M a few true St Louis, MO 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No morethan3 0 0 long 9 05 03 2 1 10022_20010705_151708 1 731.77 85 -2 -2.00 48 -2.00 -2.00 126 2.63 2.51 12 2.43 2.11 -2.00 -2.00 -2.00 48 -2 -2.00 -2.00 126 2.63 2.51 12 2.43 2.11 -2.00 -2.00 -2.00 -2.00 -2 37 12.99 19.32 1383 37.38 37.65 121 35.06 35.40 -4.00 -4.00 -4.00 70 65 5.99 8.69 1445 20.64 23.88 93 19.59 22.38 43.14 -4.00 -4.00 -4.00 -2 23.30 29.80 10022_20010705_155407 1 1 1 2 4 3 3 3 3 5 1 10022 ADAM SIMONS M a few true St Louis, MO 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No morethan3 0 0 long 10 06 03 2 1 10022_20010706_144409 1 437.74 59 3 1.82 30 1.63 0.80 60 2.00 2.23 12 1.66 1.20 4.27 1.54 0.63 30 30 1.63 0.80 60 2.00 2.23 12 1.66 1.20 4.27 4.27 1.54 0.63 0 29 10.88 11.33 1347 46.45 47.35 188 41.39 39.45 -4.00 -4.00 -4.00 50 50 5.95 6.20 1347 26.94 25.91 93 25.59 24.35 34.67 -4.00 -4.00 -4.00 0 21.50 36.70 10022_20010706_152824 1 1 1 2 3 4 4 3 3 5 1 10030 ADRIAN MCDERMOTT M never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 1 01 04 2 1 10030_20010424_101449 1 261.08 33 0 0.00 16 3.04 2.20 43 2.69 3.86 16 1.80 1.57 11.00 2.51 0.60 16 16 3.04 2.20 43 2.69 3.86 16 1.80 1.57 11.00 11.00 2.51 0.60 0 17 10.19 9.92 375 22.06 18.54 74 18.81 13.25 30.55 8.91 8.69 22 22 6.51 6.25 375 17.05 14.82 67 14.67 10.00 27.12 27.12 5.53 4.34 0 16.70 31.30 10030_20010424_102445 1 -1 -1 1 4 4 3 4 4 5 1 10030 ADRIAN MCDERMOTT M never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 2 02 04 2 1 10030_20010509_232118 0 -3.00 21 0 0.00 10 3.05 2.75 36 3.60 6.88 23 1.44 1.01 10.74 2.20 0.57 10 10 3.05 2.75 36 3.60 6.88 23 1.44 1.01 10.74 10.74 2.20 0.57 0 11 9.30 9.48 237 21.55 17.34 57 18.00 13.43 32.13 7.02 6.02 14 13 6.89 5.12 269 19.21 12.28 46 17.15 9.95 16.96 16.96 6.05 4.31 0 17.90 30.00 10030_20010509_233101 1 -1 -1 0 3 5 4 3 3 5 1 10030 ADRIAN MCDERMOTT M never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 3 03 04 1 1 10030_20010521_154012 0 -3.00 52 0 0.00 26 2.58 1.29 55 2.12 2.42 12 1.72 1.37 8.49 2.34 0.45 26 26 2.58 1.29 55 2.12 2.42 12 1.72 1.37 8.49 8.49 2.34 0.45 0 26 9.72 12.97 517 19.88 15.61 59 18.32 13.69 54.19 7.94 9.47 33 32 5.82 4.82 545 16.52 11.82 48 15.53 10.55 18.67 18.67 5.41 4.28 0 18.20 19.20 10030_20010521_170330 1 -1 -1 0 2 4 3 2 1 5 1 10030 ADRIAN MCDERMOTT M never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 4 04 04 2 1 10030_20010703_214650 1 -3.00 104 0 0.00 52 2.26 0.74 82 1.58 1.88 14 1.33 0.68 6.49 2.18 0.45 52 52 2.26 0.74 82 1.58 1.88 14 1.33 0.68 6.49 6.49 2.18 0.45 0 52 8.39 6.53 999 19.21 10.48 45 18.71 9.92 21.92 8.13 6.31 61 60 6.45 3.90 1026 16.82 8.43 34 16.53 8.19 14.57 14.32 6.31 3.79 0 13.40 7.70 10030_20010703_220812 1 1 1 1 3 2 4 2 1 5 1 10030 ADRIAN MCDERMOTT M never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 5 XX 04 1 1 10030_20010913_213701 1 304.80 31 -2 -2.00 15 -2.00 -2.00 32 2.13 3.11 13 1.36 0.84 -2.00 -2.00 -2.00 15 -2 -2.00 -2.00 32 2.13 3.11 13 1.36 0.84 -2.00 -2.00 -2.00 -2.00 -2 16 14.52 18.82 488 30.50 31.97 104 25.60 26.15 72.89 10.62 10.95 18 18 10.12 11.64 488 27.11 29.45 93 23.24 25.18 34.79 34.79 8.67 10.18 -2 11.80 28.60 10030_20010913_214832 1 1 0 1 4 5 4 4 3 4 3 Denver to BWI on Sept 18 BWI to Denver on Sept 21 The system had a little trouble knowing when I had responded. I had to repeat a couple of times and once it didn't recognize my response and repeated the last thing it said. The price-first sorting is better than before, though being able tell it to sort by time would also be useful. I would like to be able to interrupt it, esp. when its reading a flight option, I'd like to tell it to go on to the next one before it finishes. 10030 ADRIAN MCDERMOTT M never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 6 XX 04 1 1 10030_20010913_214825 1 171.80 29 0 0.00 14 1.89 1.15 36 2.57 4.22 17 1.46 0.78 5.82 1.59 0.20 14 14 1.89 1.15 36 2.57 4.22 17 1.46 0.78 5.82 5.82 1.59 0.20 0 15 7.78 11.38 273 18.20 20.95 86 13.36 9.68 45.12 5.11 4.95 17 17 5.86 6.80 273 16.06 16.78 75 12.38 7.37 29.60 29.60 4.37 3.06 0 0.00 0.00 10030_20010913_215419 1 1 1 2 4 5 4 4 3 4 1 Denver to San Diego on Oct. 1 San Diego to Denver on Oct. 4 Rental Car Small note: In the instructions, it reminds you to "speak after the tone" -- this is obviously outdated. It would be nice if it asked you what kind of rental car you want (I wanted an economy, so it was OK, but it would have been annoying if I wanted something bigger) 10030 ADRIAN MCDERMOTT M never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 7 XX 04 1 1 10030_20010918_002640 1 238.76 29 0 0.00 14 2.22 1.79 37 2.64 4.22 17 1.54 0.88 8.38 1.75 0.27 14 14 2.22 1.79 37 2.64 4.22 17 1.54 0.88 8.38 8.38 1.75 0.27 0 15 11.99 20.62 332 22.13 26.55 97 16.79 17.24 79.52 7.17 9.05 17 17 7.15 8.93 332 19.53 22.63 86 15.38 15.27 32.91 32.91 5.53 6.16 0 7.70 21.40 10030_20010918_003300 1 0 0 1 4 5 4 4 3 4 1 Denver to DFW on Nov. 21 returning on Nov. 25 10030 ADRIAN MCDERMOTT M never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 8 XX 04 1 1 10030_20010918_003747 1 455.71 43 0 0.00 21 1.99 0.91 43 2.05 3.28 16 1.35 0.75 5.73 1.80 0.32 21 21 1.99 0.91 43 2.05 3.28 16 1.35 0.75 5.73 5.73 1.80 0.32 0 22 17.12 16.54 799 36.32 30.09 96 33.48 27.64 72.13 14.51 11.34 25 25 12.40 11.95 799 31.96 29.13 85 29.75 27.53 32.65 32.65 11.56 11.43 0 0.00 0.00 10030_20010918_005044 1 0 1 1 3 5 4 2 1 4 1 Denver to Chicago on Dec. 21 returning on Dec. 26 The system had significant problems understanding "December 26th" and "in the evening" I had to repeat "in the evening" a couple of times for each flight. "December 26th" though was very hard for the system. I repeated it many (>10) times, even starting over and ended up having to hang up the phone and try again completely. The sorting also had me very confused. Not only did it not sort the flights by price, the option I chose (#8), seemed to meet my time criteria and was cheaper than many of the earlier options. I asked for "in the evening" for both flights. The itinerary I ended up taking left at 7:30pm'ish and 10pm'ish. Much more "in the evening" than the 6:30 am flights on some of the earlier (and more expensive) options. I very much would have liked to be able to interupt the option as it was read to move on to the next one. 10030 ADRIAN MCDERMOTT M never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 9 05 04 2 1 10030_20010919_222432 1 489.75 79 0 0.00 39 2.01 0.88 72 1.85 2.16 12 1.58 1.39 6.34 1.90 0.52 39 39 2.01 0.88 72 1.85 2.16 12 1.58 1.39 6.34 6.34 1.90 0.52 0 40 8.48 11.95 855 21.38 28.17 154 17.97 18.44 60.10 7.15 8.64 45 45 7.13 9.89 855 19.00 24.89 147 16.09 15.62 56.73 56.73 6.01 6.45 0 7.90 12.80 10030_20010919_223626 1 1 1 1 2 3 3 3 2 4 1 10030 ADRIAN MCDERMOTT M never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 10 06 04 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10030_20010928_202309 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 1 01 05 2 1 10049_20010416_110149 1 154.43 18 0 0.00 9 0.80 1.18 24 2.67 3.61 12 1.50 0.93 -4.00 -4.00 -4.00 9 9 0.80 1.18 24 2.67 3.61 12 1.50 0.93 3.88 -4.00 -4.00 -4.00 0 9 10.86 11.31 265 29.44 29.58 105 20.00 9.07 39.74 7.25 3.48 9 9 10.86 11.31 265 29.44 29.58 105 20.00 9.07 39.74 39.74 7.25 3.48 0 4.20 12.50 10049_20010416_111248 1 -1 -1 1 5 4 4 5 4 5 1 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 2 02 05 2 1 10049_20010416_171713 1 172.90 16 0 0.00 8 0.85 0.92 31 3.88 4.12 12 2.71 2.69 -4.00 -4.00 -4.00 8 8 0.85 0.92 31 3.88 4.12 12 2.71 2.69 2.74 -4.00 -4.00 -4.00 0 8 12.99 13.60 280 35.00 34.70 117 23.29 11.15 44.95 8.43 4.60 8 8 12.99 13.60 280 35.00 34.70 117 23.29 11.15 44.95 44.95 8.43 4.60 0 12.90 42.90 10049_20010416_172756 1 -1 -1 1 5 5 4 4 4 5 1 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 3 03 05 2 1 10049_20010417_144149 1 346.80 34 0 0.00 17 1.25 1.12 85 5.00 5.15 20 4.06 3.51 -4.00 -4.00 -4.00 17 17 1.25 1.12 85 5.00 5.15 20 4.06 3.51 4.25 -4.00 -4.00 -4.00 0 17 10.77 12.00 525 30.88 32.24 143 23.88 14.77 52.60 8.16 5.45 17 17 10.77 12.00 525 30.88 32.24 143 23.88 14.77 52.60 52.60 8.16 5.45 0 14.90 31.30 10049_20010417_150133 1 -1 -1 1 3 5 4 3 3 5 1 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 4 04 05 2 1 10049_20010418_170646 1 346.97 34 0 0.00 17 0.92 1.06 51 3.00 3.64 14 2.31 2.36 -4.00 -4.00 -4.00 17 17 0.92 1.06 51 3.00 3.64 14 2.31 2.36 4.46 -4.00 -4.00 -4.00 0 17 11.60 15.58 532 31.29 38.11 168 22.75 15.02 67.28 8.12 6.26 17 17 11.60 15.58 532 31.29 38.11 168 22.75 15.02 67.28 67.28 8.12 6.26 0 7.80 12.50 10049_20010418_172144 1 -1 -1 1 4 5 4 4 3 5 1 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 5 05 05 2 28 10049_20010419_162235 0 85.64 12 0 0.00 6 1.86 1.48 41 6.83 5.98 16 5.00 4.42 4.46 1.34 0.83 6 6 1.86 1.48 41 6.83 5.98 16 5.00 4.42 4.46 4.46 1.34 0.83 0 6 4.55 2.85 79 13.17 8.18 29 10.00 2.92 9.77 3.51 1.41 6 6 4.55 2.85 79 13.17 8.18 29 10.00 2.92 9.77 9.77 3.51 1.41 0 12.20 66.70 10049_20010419_163801 1 -1 -1 0 1 4 2 2 1 5 1 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 6 05 05 2 24 10049_20010420_115341 1 430.95 52 0 0.00 26 1.39 1.87 119 4.58 5.61 25 3.76 3.83 -4.00 -4.00 -4.00 26 26 1.39 1.87 119 4.58 5.61 25 3.76 3.83 8.05 -4.00 -4.00 -4.00 0 26 8.03 11.32 593 22.81 29.93 159 17.36 11.36 59.63 5.96 4.25 26 26 8.03 11.32 593 22.81 29.93 159 17.36 11.36 59.63 59.63 5.96 4.25 0 5.80 16.00 10049_20010420_121307 1 -1 -1 1 2 3 2 2 1 5 1 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 7 XX 05 1 1 10049_20010430_183821 1 171.90 26 0 0.00 13 0.65 0.60 35 2.69 2.56 8 2.25 2.09 -4.00 -4.00 -4.00 13 13 0.64 0.61 35 2.69 2.56 8 2.25 2.09 1.82 -4.00 -4.00 -4.00 0 13 8.17 9.74 331 25.46 26.85 103 19.00 13.94 37.02 5.76 4.63 13 13 8.17 9.74 331 25.46 26.85 103 19.00 13.94 37.02 37.02 5.76 4.63 0 18.90 33.30 10049_20010430_190700 1 -1 -1 1 4 4 4 4 2 5 3 LGA ==> Chicago May 31 leaving around noon Chicago ==> LGA Jun 04 leaving around 11 a.m. System has a difficult time pronouncing "LaGuardia"; comes out more like "Lah-GAWD-yah." No option to make reservation for 2 people. No option to specify flights into Midway airport instead of O'Hare. System cut me off during initial description of first leg, then asked for components individually. (I was trying to get it all in one sentence.) 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 8 XX 05 1 1 10049_20010430_190511 1 310.02 28 0 0.00 14 1.04 0.96 64 4.57 3.67 12 4.00 3.11 -4.00 -4.00 -4.00 14 14 1.04 0.96 64 4.57 3.67 12 4.00 3.11 3.69 -4.00 -4.00 -4.00 0 14 13.81 12.71 607 43.36 38.96 161 34.31 20.06 53.11 10.79 6.05 14 14 13.81 12.71 607 43.36 38.96 161 34.31 20.06 53.11 53.11 10.79 6.05 0 0.00 0.00 10049_20010430_191632 1 -1 -1 1 3 4 3 3 2 5 2 NY-LGA ==> Sarasota on June 12 leaving a.m. Sarasota ==> NY-LGA on June 15 leaving early a.m. System had a little trouble adjusting to the departure time I requested after it decided when I should leave. Handled the switch from Newark airport to LaGuardia OK after I simply said "New York." 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 9 XX 05 1 1 10049_20010522_161121 1 556.43 58 0 0.00 29 1.14 0.89 109 3.76 3.16 10 3.54 2.97 -4.00 -4.00 -4.00 29 29 1.13 0.90 109 3.76 3.16 10 3.54 2.97 3.14 -4.00 -4.00 -4.00 0 29 8.88 7.60 813 28.03 22.53 108 25.18 16.76 37.91 7.85 5.25 29 29 8.88 7.60 813 28.03 22.53 108 25.18 16.76 37.91 37.91 7.85 5.25 0 2.80 10.70 10049_20010522_162722 1 -1 -1 1 1 4 2 1 1 5 2 HPN ==> ORD June 1 a.m. ORD ==> HPN June 3 p.m. System was VERY slow to respond at first, and couldn't seem to understand my choice for departure time, despite several attempts to say it clearly. Finally started over. Fare quoted was $955, and I was able to book same flight for less than $200 through travel agent. 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 10 XX 05 1 1 10049_20010522_162456 1 219.90 26 0 0.00 13 0.78 0.99 44 3.38 3.40 11 2.75 2.63 -4.00 -4.00 -4.00 13 13 0.78 0.99 44 3.38 3.40 11 2.75 2.63 3.56 -4.00 -4.00 -4.00 0 13 9.95 9.05 398 30.62 27.24 112 23.83 12.53 37.63 7.64 3.73 13 13 9.95 9.05 398 30.62 27.24 112 23.83 12.53 37.63 37.63 7.64 3.73 0 13.60 25.00 10049_20010522_163404 1 -1 -1 1 3 4 3 3 2 5 2 JFK ==> LAX June 16 a.m. LAX ==> JFK June 19 a.m. Difficulty determining specific departure flight for leg 1 of itinerary. System didn't accept response initially. 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 11 05 05 2 26 10049_20010620_213309 1 273.66 30 0 0.00 15 0.91 1.26 51 3.40 3.98 13 2.71 3.07 -4.00 -4.00 -4.00 15 15 0.91 1.26 51 3.40 3.98 13 2.71 3.07 4.76 -4.00 -4.00 -4.00 0 15 11.00 14.07 469 31.27 38.25 161 22.00 13.73 58.86 7.58 4.94 15 15 11.00 14.07 469 31.27 38.25 161 22.00 13.73 58.86 58.86 7.58 4.94 0 3.80 14.30 10049_20010620_214428 1 -1 -1 1 4 4 5 4 3 5 1 10049 ALAN STINSON M a few true Westport, CT 3-5 1 true N/A N/A N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 2 0 long 12 06 05 2 1 10049_20010622_090458 1 372.59 34 0 0.00 17 0.95 1.05 64 3.76 3.51 14 3.13 2.39 -4.00 -4.00 -4.00 17 17 0.95 1.05 64 3.76 3.51 14 3.13 2.39 4.45 -4.00 -4.00 -4.00 0 17 13.00 15.33 646 38.00 42.79 190 28.50 17.79 67.83 9.57 6.13 17 17 13.00 15.33 646 38.00 42.79 190 28.50 17.79 67.83 67.83 9.57 6.13 0 4.60 6.30 10049_20010622_094007 1 -1 -1 1 4 5 4 4 3 5 1 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 1 01 06 2 1 10057_20010412_174237 1 171.49 22 0 0.00 11 4.08 1.23 36 3.27 2.76 10 2.60 1.71 -4.00 -4.00 -4.00 11 11 4.08 1.23 36 3.27 2.76 10 2.60 1.71 7.27 -4.00 -4.00 -4.00 0 11 9.41 5.55 255 23.18 13.37 42 21.30 12.46 17.58 8.60 5.11 15 14 7.38 3.07 315 21.00 13.28 60 18.21 8.03 12.47 11.66 7.06 2.93 0 27.80 27.30 10057_20010412_175136 1 -1 -1 1 5 5 2 2 5 2 1 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 2 02 06 2 1 10057_20010413_124736 0 178.69 17 -2 -2.00 8 -2.00 -2.00 60 7.50 3.74 12 6.86 3.53 -2.00 -2.00 -2.00 8 -2 -2.00 -2.00 60 7.50 3.74 12 6.86 3.53 -2.00 -2.00 -2.00 -2.00 -2 9 12.55 9.86 265 29.44 22.53 59 25.75 20.97 25.83 10.89 9.10 13 13 8.27 3.78 265 20.38 10.77 40 18.75 9.41 13.99 13.99 7.79 3.52 -2 18.30 50.00 10057_20010413_125939 1 -1 -1 0 2 4 2 1 2 4 1 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 3 03 06 2 1 10057_20010416_164830 0 169.70 13 -2 -2.00 6 -2.00 -2.00 36 6.00 3.74 12 4.80 2.59 -2.00 -2.00 -2.00 6 -2 -2.00 -2.00 36 6.00 3.74 12 4.80 2.59 -2.00 -2.00 -2.00 -2.00 -2 7 17.57 23.47 111 15.86 10.71 33 13.00 8.32 51.97 11.84 19.62 9 9 5.03 1.81 111 12.33 4.00 19 11.50 3.34 6.78 6.78 4.81 1.80 -2 19.40 33.30 10057_20010416_170108 1 -1 -1 0 1 4 4 1 1 4 1 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 4 04 06 2 1 10057_20010417_120247 1 454.61 46 -2 -2.00 24 -2.00 -2.00 116 4.83 5.49 22 4.09 4.19 -2.00 -2.00 -2.00 24 -2 -2.00 -2.00 116 4.83 5.49 22 4.09 4.19 -2.00 -2.00 -2.00 -2.00 -2 22 13.74 15.19 719 32.68 34.95 121 28.48 29.56 50.01 12.02 13.16 30 30 9.51 10.67 719 23.97 24.84 107 21.10 19.61 46.34 46.34 8.24 8.23 -2 28.30 50.00 10057_20010417_121613 1 -1 -1 0 4 5 4 4 4 4 1 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 5 05 06 2 25 10057_20010418_190115 1 285.01 34 0 0.00 17 5.41 4.62 82 4.82 3.89 11 4.44 3.67 -4.00 -4.00 -4.00 17 17 4.07 1.57 82 4.82 3.89 11 4.44 3.67 6.67 -4.00 -4.00 -4.00 0 17 8.44 6.89 342 20.12 16.65 65 17.31 12.38 25.36 7.38 5.51 21 20 7.16 3.98 447 21.29 21.53 105 17.10 10.04 15.87 15.87 6.70 3.51 0 15.90 35.30 10057_20010418_191141 1 -1 -1 0 4 4 4 5 4 4 1 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 6 XX 06 1 1 10057_20010420_170529 0 159.52 17 -2 -2.00 8 -2.00 -2.00 28 3.50 2.00 6 3.14 1.86 -2.00 -2.00 -2.00 8 -2 -2.00 -2.00 28 3.50 2.00 6 3.14 1.86 -2.00 -2.00 -2.00 -2.00 -2 9 11.44 8.53 240 26.67 18.79 46 24.25 18.53 20.26 10.34 8.40 13 13 7.91 3.35 240 18.46 6.89 24 18.00 6.98 10.25 9.97 7.73 3.44 -2 42.90 62.50 10057_20010420_171426 1 -1 -1 0 1 4 4 1 1 4 2 Fayetteville NC to Sandiego California, depart 13 May. Return 18 May. Wanted to depart Fayetteville in the morning. After I asked for 13 May the system checked for 20 April. I fly out of Fayetteville often, however the system was not able to find any flights out of fayetteville for the day of 20 April. I hung up and called back, however I did not get a responce when I asked for flight reservations. 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 7 XX 06 1 1 10057_20010423_183622 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10057_20010423_184501 1 -1 -1 0 1 4 4 1 1 4 4 Fayetteville, NC to Baltimore 13 May returing 18 May Booking the reservation for the first leg went well. On the return flight when I asked it to check for flights in the late afternoon it tried to book me a new flight from fayetteville to newfoundland. 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 8 XX 06 1 1 10057_20010425_191401 1 145.40 14 0 0.00 7 3.77 0.99 26 3.71 3.25 10 2.67 1.86 5.53 3.47 0.67 7 7 3.77 0.99 26 3.71 3.25 10 2.67 1.86 5.53 5.53 3.47 0.67 0 7 14.66 9.12 246 35.14 23.10 71 29.17 18.45 27.59 12.50 7.80 10 9 11.40 5.72 346 34.60 26.95 100 27.33 14.93 17.92 17.68 10.61 5.57 0 23.10 28.60 10057_20010425_192158 1 -1 -1 1 5 5 5 5 5 4 2 Fayetteville NC to Omaha Nebraska leaving 12 Aug. Returning 24 August. It worked very well this time. 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 9 XX 06 1 1 10057_20010426_180709 1 235.36 24 0 0.00 12 4.13 1.56 50 4.17 4.26 15 3.18 2.68 8.22 3.76 0.92 12 12 4.13 1.56 50 4.17 4.26 15 3.18 2.68 8.22 8.22 3.76 0.92 0 12 12.54 8.75 378 31.50 22.85 79 27.18 18.11 31.40 10.83 6.74 16 15 10.03 5.46 487 30.44 25.80 109 25.20 15.59 21.91 21.91 9.19 4.53 0 36.00 41.70 10057_20010426_181737 1 -1 -1 1 4 4 4 2 2 4 1 Fayetteville NC to Sydney Australia leaving mar 31 returning 24 Dec. I wanted to leave from Fayetteville, but the system booked me out of Dallas. 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 10 05 06 2 26 10057_20010427_144410 1 210.01 20 0 0.00 10 5.10 2.52 84 8.40 7.49 25 6.56 4.98 9.37 4.62 2.15 10 10 5.10 2.52 84 8.40 7.49 25 6.56 4.98 9.55 9.37 4.62 2.15 0 10 12.53 7.71 308 30.80 18.46 59 27.67 16.52 24.27 11.22 6.91 14 13 9.64 4.55 413 29.50 24.69 105 23.69 12.20 17.46 17.46 8.98 4.06 0 17.90 50.00 10057_20010427_145254 1 -1 -1 1 5 5 5 5 5 4 1 10057 ALBERT MILTON M never true Manhattan, KS 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 1 0 0 long 11 06 06 2 1 10057_20010428_121438 0 145.57 19 -2 -2.00 9 -2.00 -2.00 46 5.11 4.54 13 4.13 3.68 -2.00 -2.00 -2.00 9 -2 -2.00 -2.00 46 5.11 4.54 13 4.13 3.68 -2.00 -2.00 -2.00 -2.00 -2 10 7.69 6.42 188 18.80 14.58 45 15.89 11.99 20.54 6.26 4.84 12 12 6.41 3.69 188 15.67 9.00 30 14.36 8.16 11.48 11.48 5.95 3.49 -2 32.60 44.40 10057_20010428_122113 1 -1 -1 0 1 1 3 1 1 4 1 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 1 01 08 2 1 10065_20010414_082830 1 506.59 91 0 0.00 45 3.72 1.48 110 2.44 2.28 11 2.25 1.89 -4.00 -4.00 -4.00 45 45 3.16 1.58 110 2.44 2.28 11 2.25 1.89 7.79 -4.00 -4.00 -4.00 0 46 5.67 4.56 701 15.24 14.19 63 14.18 12.36 20.36 5.34 4.03 46 46 5.67 4.56 701 15.24 14.19 63 14.18 12.36 20.36 20.36 5.34 4.03 0 32.70 37.80 10065_20010414_085154 1 -1 -1 0 1 4 2 3 1 4 1 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 2 02 08 2 1 10065_20010416_115104 1 248.71 33 0 0.00 16 4.27 1.70 47 2.94 1.57 5 2.80 1.52 -4.00 -4.00 -4.00 16 16 3.62 1.11 47 2.94 1.57 5 2.80 1.52 4.74 -4.00 -4.00 -4.00 0 17 9.06 9.09 429 25.24 27.73 97 20.75 21.34 30.80 7.70 7.39 17 17 9.06 9.09 429 25.24 27.73 97 20.75 21.34 30.80 30.80 7.70 7.39 0 22.90 37.50 10065_20010416_120510 1 -1 -1 1 5 5 5 5 4 4 1 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 3 03 08 2 1 10065_20010417_113846 1 339.32 48 -2 -2.00 24 3.27 1.53 49 2.04 2.68 10 1.70 2.12 -4.00 -4.00 -4.00 24 24 2.78 1.56 49 2.04 2.68 10 1.70 2.12 6.65 -4.00 -4.00 -4.00 -2 24 -2.00 -2.00 533 22.21 30.31 128 17.61 20.73 -2.00 -2.00 -2.00 25 -2 -2.00 -2.00 541 21.64 29.81 128 17.21 20.37 -2.00 -2.00 -2.00 -2.00 -2 18.40 20.80 10065_20010417_115438 1 -1 -1 0 1 4 2 1 1 4 1 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 4 04 08 2 1 10065_20010418_215004 1 640.94 77 0 0.00 38 3.83 1.61 102 2.68 2.58 12 2.43 2.09 -4.00 -4.00 -4.00 38 38 3.35 1.78 102 2.68 2.58 12 2.43 2.09 7.33 -4.00 -4.00 -4.00 0 39 10.69 13.44 1070 27.44 37.51 168 23.74 29.95 61.60 9.35 10.65 39 39 10.69 13.44 1070 27.44 37.51 168 23.74 29.95 61.60 61.60 9.35 10.65 0 35.00 26.30 10065_20010418_220553 1 -1 -1 1 2 2 2 2 1 4 1 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 5 05 08 2 25 10065_20010424_213926 0 284.54 59 0 0.00 29 3.65 1.14 66 2.28 1.19 6 2.14 0.97 -4.00 -4.00 -4.00 29 29 3.42 1.19 66 2.28 1.19 6 2.14 0.97 6.01 -4.00 -4.00 -4.00 0 30 4.34 2.84 323 10.77 7.65 36 9.90 6.09 11.89 4.08 2.50 30 30 4.34 2.84 323 10.77 7.65 36 9.90 6.09 11.89 11.89 4.08 2.50 0 25.80 34.50 10065_20010424_214946 1 -1 -1 0 1 2 1 1 1 4 1 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 6 XX 08 1 1 10065_20010519_224227 1 -3.00 94 0 0.00 47 3.20 1.52 97 2.06 1.63 8 1.93 1.39 -4.00 -4.00 -4.00 47 47 2.94 1.69 97 2.06 1.63 8 1.93 1.39 10.26 -4.00 -4.00 -4.00 0 47 7.81 7.66 1017 21.64 23.98 106 19.80 20.64 35.96 7.20 6.48 47 47 7.81 7.66 1017 21.64 23.98 106 19.80 20.64 35.96 35.96 7.20 6.48 0 26.80 29.80 10065_20010520_001303 1 -1 -1 0 1 2 2 4 1 4 1 Rochester, NY to El Paso, TX on June 26 returning on July 2. Car in El Paso. The serial presentation of flight times makes it difficult to make a decision. I have to say no in order to find out the next departing flight and if that is too late I can't back up and change my answer to yes for the previous flight time. 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 7 XX 08 1 1 10065_20010705_142413 0 824.58 111 0 0.00 55 4.69 4.60 124 2.25 1.91 12 2.07 1.37 -4.00 -4.00 -4.00 55 55 4.05 4.68 124 2.25 1.91 12 2.07 1.37 34.89 -4.00 -4.00 -4.00 0 56 8.76 9.29 1287 22.98 26.26 88 21.80 24.96 31.87 8.34 8.82 56 56 8.76 9.29 1287 22.98 26.26 88 21.80 24.96 31.87 31.87 8.34 8.82 0 29.00 29.10 10065_20010705_144539 1 1 0 0 1 2 2 2 1 4 1 Rochester NY to Detroit round trip Aug 4-6 I already have made the real reservations, but I couldn't get the system to give me the same flight. After starting over several times, it finally asked me to call back later. Never got to car portion. 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 8 XX 08 1 1 10065_20010807_215313 0 699.07 80 0 0.00 40 4.32 2.06 130 3.25 3.20 12 3.03 2.91 -4.00 -4.00 -4.00 40 40 3.86 2.28 130 3.25 3.20 12 3.03 2.91 10.60 -4.00 -4.00 -4.00 0 40 11.18 10.61 1136 28.40 33.54 197 24.08 19.68 61.83 9.88 6.80 40 40 11.18 10.61 1136 28.40 33.54 197 24.08 19.68 61.83 61.83 9.88 6.80 0 34.60 32.50 10065_20010807_221842 1 1 0 0 1 2 2 4 1 4 1 Round trip Rochester NY to Minneapolis Oct 6-11 A specific Hilton hotel for Oct 8-11 It never asked about the return flight. Also, I couldn't get it to consider only the specific Hilton hotel where my conference is held. 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 9 XX 08 1 1 10065_20010827_055804 0 306.06 39 0 0.00 19 4.46 1.62 52 2.74 2.58 11 2.28 1.67 -4.00 -4.00 -4.00 19 19 3.91 2.09 52 2.74 2.58 11 2.28 1.67 9.35 -4.00 -4.00 -4.00 0 20 9.69 9.15 483 24.15 25.47 105 19.89 17.39 38.41 8.18 6.33 20 20 9.69 9.15 483 24.15 25.47 105 19.89 17.39 38.41 38.41 8.18 6.33 0 32.70 26.30 10065_20010827_061323 1 0 -2 0 1 2 2 5 1 4 1 Rochester, NY to Houston TX on Sept 7th returning Sept 9th. No hotel or rental car. System didn't ask me about return trip and didn't understand my request for it. Also, it didn't allow me to request a senior citizen fare. From my past interactions with the sysem, I got the poor/inflexible performance that I expected. Thus the positive answer to question 6. 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 10 05 08 2 26 10065_20010901_112308 1 1024.55 123 0 0.00 61 4.55 2.09 171 2.80 2.42 10 2.68 2.25 -4.00 -4.00 -4.00 61 61 4.28 2.24 171 2.80 2.42 10 2.68 2.25 13.08 -4.00 -4.00 -4.00 0 62 10.40 9.13 1523 24.56 24.72 163 22.30 17.22 61.50 9.56 6.36 62 62 10.40 9.13 1523 24.56 24.72 163 22.30 17.22 61.50 61.50 9.56 6.36 0 21.10 36.10 10065_20010901_154447 1 1 0 1 1 1 1 4 1 4 1 10065 ALEXANDER COSTELLO M a few true Rochester, NY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 long 11 06 08 2 1 10065_20010910_211309 1 -3.00 104 0 0.00 52 4.12 1.74 124 2.38 2.18 10 2.24 1.91 -4.00 -4.00 -4.00 52 52 3.77 1.91 124 2.38 2.18 10 2.24 1.91 9.80 -4.00 -4.00 -4.00 0 52 11.13 10.02 1408 27.08 27.78 184 24.00 16.88 69.83 9.98 5.67 52 52 11.13 10.02 1408 27.08 27.78 184 24.00 16.88 69.83 69.83 9.98 5.67 0 21.80 23.10 10065_20010910_213229 1 1 1 1 2 2 2 4 1 4 1 10073 ALFONSO MURDOCK M a few true San Francisco, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 1 long 1 01 09 2 1 10073_20010417_224952 1 366.95 42 0 0.00 21 2.36 1.21 47 2.24 2.00 10 1.85 0.93 7.08 2.12 0.56 21 21 2.36 1.21 47 2.24 2.00 10 1.85 0.93 7.08 7.08 2.12 0.56 0 21 10.04 12.37 436 20.76 21.49 78 17.90 17.47 34.96 8.80 11.25 24 24 7.36 7.40 436 18.17 16.20 78 15.57 10.23 34.96 34.96 6.16 4.59 0 2.10 4.80 10073_20010417_235604 1 -1 -1 1 2 2 4 4 1 5 1 10073 ALFONSO MURDOCK M a few true San Francisco, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 1 long 2 02 09 2 1 10073_20010421_113818 1 348.54 38 0 0.00 19 2.25 1.02 41 2.16 1.68 8 1.83 0.92 5.91 2.05 0.51 19 19 2.25 1.02 41 2.16 1.68 8 1.83 0.92 5.91 5.91 2.05 0.51 0 19 10.98 17.77 403 21.21 24.10 88 17.50 18.38 74.16 7.47 9.30 21 21 7.56 8.33 403 19.19 18.94 76 16.35 14.12 33.13 33.13 6.28 6.07 0 9.80 10.50 10073_20010421_143027 1 -1 -1 1 2 2 3 2 1 5 1 10073 ALFONSO MURDOCK M a few true San Francisco, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 1 long 3 03 09 2 1 10073_20010507_155818 1 555.56 60 0 0.00 30 2.04 0.72 50 1.67 1.09 5 1.55 0.91 4.76 1.95 0.52 30 30 2.04 0.72 50 1.67 1.09 5 1.55 0.91 4.76 4.76 1.95 0.52 0 30 10.24 21.91 534 17.80 25.30 108 14.69 19.04 49.02 8.91 21.01 32 32 6.80 9.95 534 16.69 21.82 108 13.74 14.31 49.02 49.02 5.44 6.40 0 6.00 6.70 10073_20010507_162109 1 -1 -1 0 1 2 2 2 1 5 1 10073 ALFONSO MURDOCK M a few true San Francisco, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 1 long 4 04 09 2 1 10073_20010510_231314 1 280.27 38 0 0.00 19 2.29 0.57 39 2.05 0.97 4 1.94 0.87 3.58 2.22 0.49 19 19 2.29 0.57 39 2.05 0.97 4 1.94 0.87 3.58 3.58 2.22 0.49 0 19 7.67 9.53 309 16.26 14.02 59 13.89 9.72 37.13 6.03 6.50 21 21 5.85 4.02 309 14.71 8.37 40 13.45 6.20 17.59 17.59 5.26 3.07 0 15.40 21.10 10073_20010510_235927 1 -1 -1 1 2 3 3 1 1 5 1 10073 ALFONSO MURDOCK M a few true San Francisco, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 1 long 5 XX 09 1 1 10073_20010516_232716 1 465.53 54 0 0.00 27 2.28 0.99 53 1.96 1.79 9 1.69 1.12 5.90 2.14 0.69 27 27 2.28 0.99 53 1.96 1.79 9 1.69 1.12 5.90 5.90 2.14 0.69 0 27 8.77 10.62 513 19.00 18.62 84 16.50 13.60 37.47 7.67 9.11 30 30 6.79 6.71 513 17.10 14.72 84 14.79 7.69 37.47 37.47 5.73 3.43 0 9.40 11.10 10073_20010516_234826 1 -1 -1 1 4 2 2 3 1 5 4 Oakland, CA (OAK) to LAX, lv. 13 June, 7AM. Return to OAK on 14 June, 6PM. Hyatt hotel for 1 nt. in Downtown LA and Avis Compact Rental Car. My 5th evaluation call to SRI. The easiest booking to complete of all the calls. SRI handled the air well and returned the correct flights. Hotel module still did not understand the choice "Downtown" but after 4 tries, it did give me an acceptable choice. Car rental module took my preference of Avis but did not return it in its choices and I do not know how to force the system to give me more car rental company options. There should be a simple speech command ("More" or "More choices") to do this. SRI's response speed was about the fastest of all the calls I've done. From user 10073 10073 ALFONSO MURDOCK M a few true San Francisco, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 1 long 6 XX 09 1 1 10073_20010526_001305 1 101.87 16 0 0.00 8 2.86 1.46 20 2.50 2.00 7 1.86 0.90 6.02 2.40 0.76 8 8 2.86 1.46 20 2.50 2.00 7 1.86 0.90 6.02 6.02 2.40 0.76 0 8 6.15 8.21 110 13.75 14.48 48 8.86 4.60 25.98 3.31 1.93 9 9 4.76 3.73 110 12.22 8.17 29 10.13 5.57 13.20 13.20 3.70 2.10 0 5.00 12.50 10073_20010526_004129 1 -1 -1 1 2 3 2 2 1 5 1 Air travel from Oakland, CA (OAK) to Baltimore/Washington (BWI) on 13 Sep.at 6AM. Return to OAK on 18 Sep.about noon. Westin Hotel in downtown Washington, no car rental. Notes on call #6: Between 5/23-5/24, the system did not respond at all or properly. On 5/25, the response time was good but the system misheard my 13 SEP departure date as 30 SEP. That was easy to correct. The flights returned omitted a 6AM connecting flight and instead gave me an 8:15Am pair which connects through LAX (out of the way). Also, the SRI does not indicate if the flight is nonstop, onestop or connection. Because I know United's route system, I knew the connecting cities. (This is vital info for a traveller! ) %09After booking the flight, SRI was unable to understand that I wanted the hotel in Washington, not Baltimore. I was able to book the WAS hotel after two more separate calls. On the first separate call, SRI did not understand I wanted only a hotel, not air and started to put me in the air routine. On the second separate call, SRI understood but only gave me a choice of 2 Westin Hotels when I know there are 3 in the area. SRI should be improved to allow a choice of city for hotel booking different from airport arrival city as it is a common strategy among savvy travellers to save on airfare to fly to/from low airfare cities (OAK->BWI) when the intent is to depart from and stay in high airfare cities (San Francisco to Washington.) Thank you -- From 10073 10073 ALFONSO MURDOCK M a few true San Francisco, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 1 long 7 XX 09 1 1 10073_20010610_151420 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10073_20010610_153535 1 -1 -1 0 1 4 1 1 1 5 3 Lv. SFO 05 Jul for Seattle (SEA). around 8AM. Return to SFO 10 Jul around 1PM, prefer United. Westin Hotel in Downtown Seattle. Avis Intermed. rental car. At first the system (SRI) understood all my commands promptly and SRI speed was good through the air booking. But as soon as I got into the hotel, it repeatedly failed to understand my request for a downtown hotel. Then it returned no choice of hotels and asked me to modify my request. At first I agreed but when it then wanted me to change the dates of my basic trip, I tired to tell it "no changes" and it repeatedly became stuck in a "I'm sorry, I do not understand your request" loop. If this happens, SRI should be programmed to instruct, "press the star key to return to the previous menu" There has to be an easier way of unsticking from an endless loop! After being unable to unstick from this loop, I hung up and did not try to rebook hotel or car which I'm sure I could do if I wanted to make 2 calls to book one simple trip. Most travellers will not embrace a system that performs so poorly! Thanks 10073 10073 ALFONSO MURDOCK M a few true San Francisco, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 1 long 8 XX 09 1 1 10073_20010614_235839 1 360.41 44 0 0.00 22 2.20 0.77 42 1.91 1.69 8 1.62 1.02 4.94 2.07 0.49 22 22 2.20 0.77 42 1.91 1.69 8 1.62 1.02 4.94 4.94 2.07 0.49 0 22 9.08 10.58 431 19.59 19.13 81 16.67 13.67 37.29 7.74 8.71 25 25 7.00 7.14 431 17.24 15.03 81 14.58 7.19 37.29 37.29 5.74 3.41 0 2.40 4.50 10073_20010615_002415 1 -1 -1 1 2 4 4 4 1 5 2 Call #8: Lv. Oakland CA (OAK) Sept. 5 about 6AM for Albuquerque, NM (ABQ).Return to OAK on Sept. 10 around 1PM. In-town hotel (Sheraton) and Avis Intermediate car needed. On this call #8, the System (SRI) was fast and recognized my speech better than in any previous call. It did a great job on the car and hotel but not on the air. SRI fails to give any information that a flight is one-stop or connecting and if connecting, the connecting airport, each connecting flight number, departure time from each airport of connection and the number of connections. Instead of giving me a single connection from OAK to ABQ through DEN leaving about 6AM as I had requested, it gave me a more circuitous two-connecting (LAX and DEN) itinerary. I figured this out because of the total flight time and the first flight number given by SRI. Even in the email confirmation, none of this connecting info is given. I doubt that the SRI response would meet federal standards for accuracy of flight info. Thank you, 10073 10073 ALFONSO MURDOCK M a few true San Francisco, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 1 long 9 05 09 2 1 10073_20010802_234342 0 316.21 44 0 0.00 22 2.12 0.78 40 1.82 1.59 8 1.52 0.81 5.20 1.97 0.37 22 22 2.12 0.78 40 1.82 1.59 8 1.52 0.81 5.20 5.20 1.97 0.37 0 22 3.87 2.06 230 10.45 5.40 20 10.00 5.09 7.74 3.69 1.91 22 22 3.87 2.06 230 10.45 5.40 20 10.00 5.09 7.74 7.74 3.69 1.91 0 22.50 22.70 10073_20010803_001240 1 1 1 0 1 3 2 1 1 5 1 10073 ALFONSO MURDOCK M a few true San Francisco, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 1 long 10 06 09 2 1 10073_20010820_182226 1 774.37 74 0 0.00 37 2.23 0.90 70 1.89 1.70 10 1.67 1.01 6.74 2.10 0.48 37 37 2.23 0.90 70 1.89 1.70 10 1.67 1.01 6.74 6.74 2.10 0.48 0 37 9.11 17.65 648 17.51 23.48 105 15.08 18.51 94.84 6.73 10.22 40 40 6.43 8.75 648 16.20 19.54 104 13.95 13.55 46.88 46.88 5.39 5.87 0 4.30 5.40 10073_20010820_184204 1 1 1 2 4 4 3 4 1 5 1 10081 ALFRED CRAMER M a few true Cincinnati, OH 5-10 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 2 1 0 short 1 XX 01 1 28 10081_20010423_134600 0 277.60 49 0 0.00 24 4.74 2.17 31 1.29 0.69 4 1.17 0.39 12.81 4.39 1.36 24 24 4.74 2.17 31 1.29 0.69 4 1.17 0.39 12.81 12.81 4.39 1.36 0 25 6.05 7.40 328 13.12 8.63 43 11.88 6.11 38.46 4.70 3.09 30 30 4.15 1.87 328 10.93 4.82 28 10.34 3.65 10.55 10.55 3.93 1.45 0 41.90 41.70 10081_20010423_141142 1 -1 -1 0 1 5 3 2 1 5 2 Was attempting to book airline travel from Cincinnati to Denver. Upon my first attempt to tell system the date of May 7th it interpreted as the 8th. It took 4 or 5 attempts before it recognized the 7th. I then said the return date of May 13th. The sytem interpreted this as May 10th. After several repeats of no it asked for confirmations all the way to the beginning. The system then indicated it was checking availability. For a short period of time it said please hold checking... and then sorry for taking so long several times. Then it did nothing else. I prompted the system repeateadly for about 5 minutes withn no responses (saying, help, help me out, etc.), at which point I indicated that it was not responding and that I was going to hang up. I also found myself talking like the system when issuing the commnads, expecially once the system was no longer repsonding. 10081 ALFRED CRAMER M a few true Cincinnati, OH 5-10 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 2 1 0 short 2 XX 01 1 27 10081_20010501_153100 0 163.39 19 0 0.00 9 6.43 1.25 17 1.89 0.78 3 1.75 0.71 7.94 6.24 1.20 9 9 6.43 1.25 17 1.89 0.78 3 1.75 0.71 7.94 7.94 6.24 1.20 0 10 9.46 13.98 174 17.40 17.24 63 12.33 6.75 48.77 5.09 2.28 15 15 4.89 2.21 174 11.60 5.93 28 10.43 3.96 10.56 10.56 4.49 1.61 0 17.60 22.20 10081_20010501_153852 1 -1 -1 0 1 2 4 2 1 5 2 Tried to book a flight from Cincinnati to Denver leaving May 13th and returning May 20th. System interpreted the 13th as the 8th, but I was able to quickly correct it. Indicated it was checking availability , then said cannot access flight database and hung on on me. This was my second call, and in both cases I was not able to complete the task. In this case I was pretty quickly able to get my information in, but the system hung up on me stating that it could not access the flight database at this time. This is really annoying. There is a great deal of work that needs to occur before I would consider using this application for real. 10081 ALFRED CRAMER M a few true Cincinnati, OH 5-10 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 2 1 0 short 3 XX 01 1 28 10081_20010529_114400 0 730.35 117 0 0.00 58 5.08 1.95 114 1.97 1.41 6 1.89 1.32 -4.00 -4.00 -4.00 58 58 5.00 2.06 114 1.97 1.41 6 1.89 1.32 13.52 -4.00 -4.00 -4.00 0 59 6.03 8.05 779 13.20 11.87 70 12.22 9.26 30.54 5.61 7.43 65 65 4.79 3.46 779 11.98 9.10 59 11.25 6.96 23.04 23.04 4.50 2.61 0 65.80 41.40 10081_20010529_120215 1 -1 -1 0 1 4 4 1 1 5 1 Wanted to fly from Cincinnati to Alb, NM Told the system I wante dto fly from Cincinnati. Did not register this as my departure city - took several tries. Then indicated I wanted to fly to ALb, NM, system responded Pheonix leaving on July 3 - this was totally wrong. It took quite a while to get back to the starting point - it kept repeating the wrong information. After several tries, it got everything right, but it was unable to find any flights - completely bogus. I then re-did this again, and it again would not find Cincinnati. I used several name versions of the airport and it came back with Washington, DC, Peoria, etc. System verified Oct 18th as a departure date, but then changed it to March 8. I was finally able to get back to what my travel plans we supposed to be. However, after a few minutes it came back and said can not access the database, please call back again and hung up on me. This application as it now stands is a disaster. 10081 ALFRED CRAMER M a few true Cincinnati, OH 5-10 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 2 1 0 short 4 XX 01 1 1 10081_20010606_090100 0 98.00 15 0 0.00 7 6.67 0.90 10 1.43 0.53 2 1.33 0.52 7.94 6.46 0.77 7 7 6.67 0.90 10 1.43 0.53 2 1.33 0.52 7.94 7.94 6.46 0.77 0 8 3.12 1.53 106 13.25 6.50 28 11.14 2.79 6.35 2.66 0.86 8 8 3.12 1.53 106 13.25 6.50 28 11.14 2.79 6.35 6.35 2.66 0.86 0 30.00 42.90 10081_20010606_125845 1 -1 -1 0 2 2 2 2 1 5 1 Wanting to get flight information between Seattle and San Francisco, but was unsuccessful. This was the fourth call I made per my user test group instructions. I was 0 for 4 and unable to fully get through the process to complete the task with all foour calls for various reasons. On this call, the system correctly and fairly quickly verified my travel informaiton and dates (this was not the case with the other 3 calls). The system then indicated it was checking for flight information. I was then on hold, and did not receive any type of feedback (on other occassions it first said checking and hung up on me). I sat there for 6-8 minutes with no response. I also asked the system to help me out on several occassions to no avail. I finally gave up in frustration and hung up. This was the last of my four calls I was to make and I was not able to successfully complete my task even once. This system has many serious problems which need to be addressed before anyone would be willing to use this. I also found myself speaking differently than I normally would, using more short and choppy language more similar to the system. I did not like this so as the design evolves this should be taken into consideration. 10081 ALFRED CRAMER M a few true Cincinnati, OH 5-10 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 2 1 0 short 5 XX 01 1 27 10081_20010723_135000 1 395.11 37 0 0.00 18 6.70 3.32 26 1.44 0.70 3 1.35 0.61 -4.00 -4.00 -4.00 18 18 6.70 3.32 26 1.44 0.70 3 1.35 0.61 16.53 -4.00 -4.00 -4.00 0 19 13.19 11.80 564 29.68 30.08 122 24.56 20.71 44.72 11.44 9.25 25 25 7.95 8.74 564 22.56 21.84 79 20.21 18.80 31.88 31.88 6.95 7.33 0 3.80 5.60 10081_20010723_140049 1 1 1 2 4 4 4 4 2 5 1 Trying to go from Cincinnati to Alb, NM. Worked this time for the first time. This is the first time I was able to complete the task. It worked for the most part, except the voice would cut out now and then. I also had to say no 3 times to a hotel. It only found flights with 2 or more stopovers, but no direct flights even though these exist. Had many less problems this time around. 10138 ALVIN SINGER M never true San Antonio, TX 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 1 0 0 short 1 XX 03 1 1 10138_20010426_102330 0 723.50 83 12 24.19 44 3.23 2.06 127 2.89 3.94 21 2.47 2.81 -4.00 -4.00 -4.00 46 46 3.09 2.11 129 2.80 3.87 21 2.40 2.77 10.93 -4.00 -4.00 -4.00 2 39 10.36 9.52 1825 46.79 56.80 264 41.08 44.77 -4.00 -4.00 -4.00 60 60 6.59 7.34 1825 30.42 35.13 202 27.51 27.19 41.02 -4.00 -4.00 -4.00 0 67.10 78.30 10138_20010426_104338 1 -1 -1 1 1 4 4 2 1 4 3 Travel between Jacksonville Florida and San Antonio, Texas Departure Date: May 22, returning on May 29 No hotel required Rental car reserved I've got a headache from trying to get the system to understand me, it needs significant improvement. Although I received an email on 4/19/01 stating I was registered with this particular system, the system initially told me that it did not have me on file. I finally did receive the exact flight (days, time of day, etc) that I wanted, plus a rental car. 10138 ALVIN SINGER M never true San Antonio, TX 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 1 0 0 short 2 XX 03 1 1 10138_20010604_102840 1 183.92 27 2 2.84 15 2.00 1.08 30 2.00 2.83 12 1.29 0.61 5.59 1.75 0.44 15 15 2.00 1.08 30 2.00 2.83 12 1.29 0.61 5.59 5.59 1.75 0.44 0 12 9.81 7.45 632 52.67 43.58 130 45.64 37.90 -4.00 -4.00 -4.00 26 24 4.78 4.12 677 26.04 30.81 116 22.44 25.27 18.37 -4.00 -4.00 -4.00 1 16.10 26.70 10138_20010604_104151 1 -1 -1 1 5 5 5 5 4 5 2 Round trip flight to Atlanta, Ga; departing Jacksonville, FL on July 1, and returning on July 9th This was my second time using this system, and I found it to be greatly improved. The suggestions I received helped a lot - ie, talk in a normal voice, don't shout, etc. I look forward to using it again soon to book more travel arrangements. 10138 ALVIN SINGER M never true San Antonio, TX 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 1 0 0 short 3 XX 03 1 1 10138_20010614_154411 1 361.30 42 6 5.30 22 2.42 1.44 50 2.27 2.45 11 1.86 1.53 -4.00 -4.00 -4.00 23 23 2.31 1.49 50 2.17 2.44 11 1.77 1.54 6.39 -4.00 -4.00 -4.00 1 20 13.17 11.77 1035 51.75 52.36 200 43.95 40.11 -4.00 -4.00 -4.00 38 36 6.92 9.01 1173 30.87 39.66 200 26.30 28.29 45.36 -4.00 -4.00 -4.00 1 30.20 39.10 10138_20010614_155911 1 -1 -1 1 4 5 5 2 4 4 2 Round trip travel between Jacksonville, FL and Los Angeles, CA; departing Aug 10 and returning Aug 18. I reserved a hotel room and rental car The only problem I encoutered was at the very beginning of the conversation - the system did not recognize my ID number. I repeated it several times, but it still did not recognize it. This is an area that obviously needs work, since earlier it didn't recognize participants assigned names. 10138 ALVIN SINGER M never true San Antonio, TX 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 1 0 0 short 4 XX 03 1 1 10138_20010627_164510 1 346.49 39 1 0.81 20 2.05 1.72 46 2.30 3.34 12 1.79 2.51 7.13 1.79 1.27 21 21 1.99 1.70 47 2.24 3.27 12 1.75 2.45 7.13 7.13 1.74 1.26 1 19 11.65 12.15 800 42.11 41.01 117 37.94 37.85 45.25 9.79 9.29 30 30 7.28 9.18 800 26.67 29.37 117 23.55 24.33 45.25 45.25 5.97 5.84 0 32.00 23.80 10138_20010627_171135 1 -1 -1 1 5 5 5 5 5 4 2 Travel round-trip, departing Jacksonville, FL on Sept 2, 2001 - travel to Denver, CO - return flight to Jacksonville on Sept 14, 2001. Reserved hotel reservations at Holiday Inn, and rental car from Avis This was my 4th experience using the system, and I found it to be extremely improved over my prior calls. For example, this time it recognized my ID number, and referred to me by name. I found it to also be more "user friendly" - the "guy" told me something to the affect that it'd been a long day, and to bear with him........how nice and personal!! I've enjoyed participating in this project, this was my last assignment, but if I can be of further assistance, please let me know. Congratulations on the significant improvements in this system. I'll certainly continue to use it. Ben Whittle benwhittle@aol.com or benwhittle51@hotmail.com 10146 AMOS BRANDON M a few true Richmond, VA 5-10 1 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k Yes morethan3 1 0 short 1 XX 08 1 1 10146_20010423_131244 1 277.61 41 0 0.00 20 3.71 1.73 38 1.90 0.91 3 1.84 0.90 -4.00 -4.00 -4.00 20 20 3.42 1.84 38 1.90 0.91 3 1.84 0.90 9.50 -4.00 -4.00 -4.00 0 21 7.41 8.48 435 20.71 26.35 96 16.95 20.43 30.32 6.26 6.83 21 21 7.41 8.48 435 20.71 26.35 96 16.95 20.43 30.32 30.32 6.26 6.83 0 28.90 30.00 10146_20010423_132025 1 -1 -1 1 2 4 2 2 1 4 3 Leave Richmond, VA April 30 for Scranton, PA. Leave Scranton PA May 2 for Richmond VA on US Air. The system could not seem to undertand Scranton, PA or Wilkes-Barre, PA. It tried to send me to Washington DC. Finally, Philadelphia, PA was as close as I seemed to be able to get it to understand to where I need to go. 10146 AMOS BRANDON M a few true Richmond, VA 5-10 1 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k Yes morethan3 1 0 short 2 XX 08 1 1 10146_20010423_132428 1 383.88 47 -2 -2.00 23 -2.00 -2.00 32 1.39 1.03 3 1.32 0.99 -2.00 -2.00 -2.00 24 -2 -2.00 -2.00 33 1.38 1.01 3 1.30 0.97 -2.00 -2.00 -2.00 -2.00 -2 24 -2.00 -2.00 692 28.83 40.17 183 22.13 23.65 -2.00 -2.00 -2.00 25 -2 -2.00 -2.00 716 28.64 39.33 183 22.21 23.13 -2.00 -2.00 -2.00 -2.00 -2 3.00 4.20 10146_20010423_133217 1 -1 -1 1 3 3 4 4 2 4 1 Leave Richmond, VA 7/22 for San Diego, CA. Rent Car. Stay at Residence Inn. Leave San Diego, CA 7/27 for Richmond, VA. The flight times it came up with are nowhere near the times that I specificed. 10146 AMOS BRANDON M a few true Richmond, VA 5-10 1 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k Yes morethan3 1 0 short 3 XX 08 1 1 10146_20010427_180415 1 423.88 59 -2 -2.00 29 3.42 2.27 48 1.66 2.16 12 1.29 0.85 -4.00 -4.00 -4.00 29 29 2.70 2.10 48 1.66 2.16 12 1.29 0.85 10.28 -4.00 -4.00 -4.00 -2 30 -2.00 -2.00 760 25.33 34.09 169 20.38 21.00 -2.00 -2.00 -2.00 30 -2 -2.00 -2.00 760 25.33 34.09 169 20.38 21.00 -2.00 -2.00 -2.00 -2.00 -2 20.80 17.20 10146_20010427_181144 1 -1 -1 1 2 5 3 4 1 4 1 RIC to MCI 6/07. Rent Car. Hotel. MCI to RIC 6/10. I had to tell it 6 times what date I wanted to return home. Also, when it asked me if I had a hotel preference, I said Yes. It never asked me what my preference was. It just starting picking hotels and asking me if they were okay. 10146 AMOS BRANDON M a few true Richmond, VA 5-10 1 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k Yes morethan3 1 0 short 4 XX 08 1 1 10146_20010510_160107 1 331.28 58 0 0.00 29 3.99 1.60 75 2.59 2.43 12 2.25 1.65 -4.00 -4.00 -4.00 29 29 3.59 1.82 75 2.59 2.43 12 2.25 1.65 10.21 -4.00 -4.00 -4.00 0 29 5.03 4.85 382 13.17 14.47 79 10.82 7.14 27.23 4.23 2.35 30 29 5.03 4.85 475 15.83 20.36 93 13.17 14.47 27.23 27.23 4.23 2.35 0 54.70 51.70 10146_20010510_160741 1 -1 -1 1 1 4 2 1 1 4 3 RIC to AVP on May 14 in afternoon on US Air, back on May 18 in morning Instead of what I told it I wanted, it put me on a Continental flight to San Jose on May 14 and not returning until June 8. 10154 ANDRE WALDEN M never true Orlando, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 0 0 0 short 1 XX 04 1 1 10154_20010504_120828 1 477.92 71 0 0.00 35 2.33 0.83 74 2.11 1.88 9 1.91 1.46 6.37 2.22 0.45 35 35 2.33 0.83 74 2.11 1.88 9 1.91 1.46 6.37 6.37 2.22 0.45 0 36 8.23 9.43 729 20.25 21.74 125 17.26 12.44 48.31 7.09 6.56 43 43 6.19 7.18 729 16.95 18.31 118 14.55 9.41 44.91 44.91 5.27 3.93 0 14.50 5.70 10154_20010504_193204 1 -1 -1 1 4 4 2 2 2 5 2 Round trip from Orlando to Providence. Leaving on 6/14 return 6/18. Hotel in providence and car rental. I feel that there should be more key words that I need to know. For instance I would like the system to give me the most economical flight. As far as the car rental the system required the name of a rental agency rather than giving me me the best rate available. Also for hotel accomodations I was not able to give it a specific town it only gave me options in the Providence metro area. 10154 ANDRE WALDEN M never true Orlando, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 0 0 0 short 2 XX 04 1 1 10154_20010511_140651 1 443.81 65 0 0.00 32 2.32 0.66 67 2.09 2.08 11 1.81 1.33 5.54 2.21 0.30 32 32 2.32 0.66 67 2.09 2.08 11 1.81 1.33 5.54 5.54 2.21 0.30 0 33 8.63 9.44 682 20.67 21.76 122 17.50 12.14 46.71 7.44 6.62 40 40 6.49 7.27 682 17.05 18.27 115 14.54 9.14 43.32 43.32 5.55 4.19 0 20.60 15.60 10154_20010511_152547 1 -1 -1 1 2 4 2 3 2 5 2 Round trip from Orlando to Indianapolis. 6/28 to 7/2. Hotel and car rental Not enough flexability for instance it needs the name of a car rental company rather than giving me the best rate. Also on flight options I would like to hear the price with every schedule option it reads off. 10154 ANDRE WALDEN M never true Orlando, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 0 0 0 short 3 XX 04 1 1 10154_20010518_133721 1 435.91 53 0 0.00 26 2.22 0.78 45 1.73 1.87 10 1.40 0.82 5.87 2.08 0.24 26 26 2.22 0.78 45 1.73 1.87 10 1.40 0.82 5.87 5.87 2.08 0.24 0 27 11.38 11.40 663 24.56 23.14 121 20.85 13.07 47.16 10.00 9.05 34 34 7.46 7.88 663 19.50 19.46 114 16.64 10.15 43.74 43.74 6.36 4.65 0 0.00 0.00 10154_20010518_194112 1 -1 -1 1 4 4 4 4 2 5 1 Round trip air from Orlando to Dallas. 7/26 - 7/30 Hotel and car rental Some phrases are over speaking a portion of the previous phrase. 10154 ANDRE WALDEN M never true Orlando, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 0 0 0 short 4 XX 04 1 1 10154_20010525_191122 1 355.48 47 0 0.00 23 2.35 0.85 45 1.96 2.14 11 1.55 0.86 6.04 2.18 0.29 23 23 2.35 0.85 45 1.96 2.14 11 1.55 0.86 6.04 6.04 2.18 0.29 0 24 9.87 11.17 560 23.33 25.79 129 18.74 12.88 48.63 8.19 7.69 31 31 6.54 8.16 560 18.06 21.22 122 14.60 8.99 45.25 45.25 5.25 3.94 0 6.50 8.70 10154_20010525_203354 1 -1 -1 1 4 4 4 4 3 5 1 Round trip air Orlando to Bangor Me, 8/23 - 8/27. Hotel and car rental I feel the system is not flexible enough. I would like the option of saying give me the best price. 10162 ANDREW COKER M never true Bethesda, MD 2 2 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 2 1 0 short 1 XX 09 1 1 10162_20010430_133230 1 585.08 62 0 0.00 31 2.10 0.90 61 1.97 1.58 8 1.77 1.14 -4.00 -4.00 -4.00 31 31 2.10 0.90 61 1.97 1.58 8 1.77 1.14 5.87 -4.00 -4.00 -4.00 0 31 10.68 12.21 693 22.35 19.97 85 20.27 16.52 52.44 9.29 9.59 34 34 7.78 6.49 693 20.38 16.97 81 18.55 13.37 32.29 32.29 7.04 4.90 0 44.30 48.40 10162_20010430_140945 1 -1 -1 0 2 4 5 4 1 3 2 To travel to Belfast on May 22 and back to London on June 2 and from London to Washington Dulles on June 5. The system was unable to identify Belfast so I changed to Dublin which the system was also unable to identify. Only when I used London was it able to identfy the airport and give me an itenerary. I was in the proceess of making hotel reservations when the system terminated the process. If one has relatively uncomplicated route I feel the system would be able to handle the request but if there is a complicated route or a broken routing the system does not appear to be effective. 10162 ANDREW COKER M never true Bethesda, MD 2 2 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 2 1 0 short 2 XX 09 1 1 10162_20010617_082548 1 506.88 38 0 0.00 19 2.19 1.27 41 2.16 2.32 11 1.67 0.91 7.15 1.91 0.42 19 19 2.19 1.27 41 2.16 2.32 11 1.67 0.91 7.15 7.15 1.91 0.42 0 19 17.74 28.68 484 25.47 25.35 91 21.83 20.34 81.03 14.23 24.94 22 22 8.99 8.56 484 22.00 19.45 84 19.05 14.00 36.68 36.68 7.67 6.07 0 14.60 15.80 10162_20010617_085315 1 -1 -1 1 2 4 4 2 1 5 1 Travel to and From Albuquerque, NM on July 12 returning on July 19. Hotel and car rental for teh same period 10162 ANDREW COKER M never true Bethesda, MD 2 2 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 2 1 0 short 3 XX 09 1 1 10162_20010727_115629 1 372.85 34 0 0.00 17 2.02 0.48 27 1.59 0.94 4 1.44 0.73 3.29 1.94 0.37 17 17 2.02 0.48 27 1.59 0.94 4 1.44 0.73 3.29 3.29 1.94 0.37 0 17 11.12 15.18 379 22.29 23.97 82 18.56 18.98 36.48 9.53 14.15 19 19 7.99 8.38 379 19.95 19.19 82 16.50 12.29 36.48 36.48 6.40 4.89 0 3.70 5.90 10162_20010727_120728 1 1 1 2 4 5 5 5 4 3 1 Travel from Washington Dulles to Charlotte on 8/10/10 and return on 8/15/01 with use of a rental car while in Charlotte. 10162 ANDREW COKER M never true Bethesda, MD 2 2 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 2 1 0 short 4 XX 09 1 1 10162_20010813_213557 0 136.53 20 0 0.00 10 2.23 0.45 22 2.20 0.92 3 2.11 0.93 2.73 2.18 0.44 10 10 2.23 0.45 22 2.20 0.92 3 2.11 0.93 2.73 2.73 2.18 0.44 0 10 4.49 2.26 123 12.30 5.66 20 11.44 5.27 6.07 4.32 2.32 10 10 4.49 2.26 123 12.30 5.66 20 11.44 5.27 7.26 6.07 4.32 2.32 0 13.60 10.00 10162_20010813_214541 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 Depart Washington on 8/17 to Genver and return on August 24. I attempted to make this reservation on three separaate occasions and each time the itenarary was confirmed and I was on hold anout 5 moinutes without confirmation. 10170 ANDY DWYER M never true Alexandria, VA 3-5 2 true N/A N/A true true N/A someoneElseForMe NonInetAgent 100to200k No morethan3 0 0 short 1 XX 02 1 1 10170_20010604_103833 1 308.12 42 0 0.00 21 3.38 0.93 25 1.19 0.75 3 1.10 0.64 -4.00 -4.00 -4.00 21 21 3.19 1.34 25 1.19 0.75 3 1.10 0.64 6.46 -4.00 -4.00 -4.00 0 21 10.83 9.42 565 26.90 23.27 99 23.30 16.81 39.18 9.42 7.00 44 44 5.06 3.40 565 12.84 9.07 36 12.30 8.43 15.00 15.00 4.83 3.07 0 12.00 4.80 10170_20010604_105101 1 -1 -1 1 4 5 4 5 3 5 3 I tried to put in a trip I completed in May, but talk 'n travel made me reservations for May 2002. Anyway, I planned a trip to San Diego from National airport, with a car and hotel. No problems. This was my first time using the system, and I found it to be pretty darn easy. I first tried to go to San Luis Obispo, but it didn't understand me. I switched to San Diego, and from there on I had no problems. A nice feature to add wold be a price range query on the hotel and car parts. I realize this is probably aimed at business travellers, but I work for the government and we have to live with per diem. It takes a long time to come down from the expensive rooms, where the system seems to start. I got tired and took a $132 room, but I probably could have waited for a cheaper one. 10170 ANDY DWYER M never true Alexandria, VA 3-5 2 true N/A N/A true true N/A someoneElseForMe NonInetAgent 100to200k No morethan3 0 0 short 2 XX 02 2 1 10170_20010627_162732 1 301.23 32 0 0.00 16 4.01 0.99 24 1.50 1.03 4 1.33 0.82 -4.00 -4.00 -4.00 16 16 3.88 1.33 24 1.50 1.03 4 1.33 0.82 6.14 -4.00 -4.00 -4.00 0 16 14.26 12.73 554 34.63 29.53 103 30.07 24.04 42.06 12.41 10.71 41 41 5.30 3.16 554 13.51 8.98 28 13.15 8.79 10.18 9.50 5.19 3.13 0 8.30 12.50 10170_20010627_163624 1 -1 -1 1 5 5 4 4 4 5 1 Trip to Austin TX, 2-8 Sept. A small niggle: I was given a choice of 2 flights out - I said no to the first so I could hear the second, which wasn't as good as the first. But, there's no way back to the first! I said no to #2, but it kept repeating #2, and wouldn't let me back up and either change times or select #1. 10170 ANDY DWYER M never true Alexandria, VA 3-5 2 true N/A N/A true true N/A someoneElseForMe NonInetAgent 100to200k No morethan3 0 0 short 3 XX 02 1 1 10170_20010706_124013 1 334.68 56 0 0.00 28 3.36 0.56 35 1.25 0.65 3 1.19 0.56 -4.00 -4.00 -4.00 28 28 3.29 0.81 35 1.25 0.65 3 1.19 0.56 5.06 -4.00 -4.00 -4.00 0 28 8.15 6.18 579 20.68 14.41 57 19.33 12.77 23.93 7.57 5.45 48 48 4.70 2.91 579 12.06 8.07 33 11.62 7.53 13.21 11.82 4.55 2.75 0 5.70 7.10 10170_20010706_125034 1 1 1 2 4 5 4 5 4 5 1 RT to Anchorage AK with hotel and car. I discovered 'go back' will take you to the beginning of the question, so I can go back to a flight/hotel/car option that I had previously declined. Not a lot of choices here - 2 flights up or back, about 5 hotels. Is your database this small, or are you looking at actual availability? I think this is my 3rd call, right? Joe 10170 ANDY DWYER M never true Alexandria, VA 3-5 2 true N/A N/A true true N/A someoneElseForMe NonInetAgent 100to200k No morethan3 0 0 short 4 XX 02 2 1 10170_20010814_084038 1 506.71 70 0 0.00 35 3.59 0.62 51 1.46 0.85 4 1.38 0.74 -4.00 -4.00 -4.00 35 35 3.52 0.85 51 1.46 0.85 4 1.38 0.74 5.75 -4.00 -4.00 -4.00 0 35 10.24 9.48 877 25.06 23.61 102 22.79 19.74 -4.00 -4.00 -4.00 77 77 4.58 2.71 877 11.39 7.65 27 11.18 7.48 10.84 -4.00 -4.00 -4.00 0 7.80 11.40 10170_20010814_085706 1 1 1 2 4 4 5 4 4 5 1 10189 ANGELO VOGEL M a few true Boston, MA 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 1 01 03 2 1 10189_20010621_083918 0 250.12 33 4 3.77 17 2.19 1.12 50 2.94 3.03 13 2.31 1.62 5.16 2.01 0.84 17 17 2.19 1.12 50 2.94 3.03 13 2.31 1.62 5.16 5.16 2.01 0.84 0 16 10.24 11.38 523 32.69 39.26 114 27.27 33.88 -4.00 -4.00 -4.00 26 26 5.82 9.04 725 27.88 44.89 202 20.92 28.03 46.60 -4.00 -4.00 -4.00 1 22.00 23.50 10189_20010621_084712 1 -1 -1 1 4 5 3 4 3 2 1 10189 ANGELO VOGEL M a few true Boston, MA 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 2 02 03 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10189_20010621_085536 0 -1 -1 -2 -2 -2 -2 -2 -2 -2 -2 10189 ANGELO VOGEL M a few true Boston, MA 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 3 03 03 2 1 10189_20010726_143733 0 507.05 64 7 2.77 35 2.13 1.26 135 3.86 4.10 14 3.56 3.75 -4.00 -4.00 -4.00 35 35 2.07 1.33 135 3.86 4.10 14 3.56 3.75 6.28 -4.00 -4.00 -4.00 0 29 9.31 7.68 1269 43.76 42.00 109 41.43 40.81 19.54 8.94 7.56 49 48 5.21 3.66 1305 26.63 25.72 94 25.23 24.03 19.04 19.04 4.92 3.08 1 24.80 37.10 10189_20010726_145140 1 1 0 1 4 3 4 4 4 2 1 10189 ANGELO VOGEL M a few true Boston, MA 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 4 04 03 2 1 10189_20010727_141253 1 331.91 43 4 1.83 23 2.33 1.86 84 3.65 4.72 18 3.00 3.61 -4.00 -4.00 -4.00 23 23 2.25 1.92 84 3.65 4.72 18 3.00 3.61 7.36 -4.00 -4.00 -4.00 0 20 10.06 8.88 821 41.05 44.36 153 35.16 36.66 -4.00 -4.00 -4.00 31 31 6.23 5.08 880 28.39 30.57 153 24.23 20.33 20.12 -4.00 -4.00 -4.00 2 52.30 60.90 10189_20010727_142250 1 1 0 1 4 4 3 4 3 2 1 10189 ANGELO VOGEL M a few true Boston, MA 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 5 XX 03 1 1 10189_20010825_130321 1 249.57 28 0 0.00 14 1.49 0.58 22 1.57 1.40 6 1.23 0.60 2.63 1.41 0.50 14 14 1.49 0.58 22 1.57 1.40 6 1.23 0.60 2.63 2.63 1.41 0.50 0 14 13.30 12.84 590 42.14 45.50 124 35.85 40.51 26.53 12.29 12.76 19 19 9.63 10.62 590 31.05 30.01 113 26.50 23.16 46.25 46.25 7.59 6.02 0 13.60 21.40 10189_20010825_131420 1 0 1 1 5 5 5 5 3 2 3 BOS->SIN 9/1 SIN->BOS 9/15 no car required Honestly, I would still prefer to use web-based travel sites to plan travel, because many different choices (ranked by departure time, price, etc) can be shown at once. I get the feeling that using this system to evaluate a number of choices for the same trip would be tedious and frustrating. 10189 ANGELO VOGEL M a few true Boston, MA 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 6 XX 03 1 1 10189_20010829_145124 0 437.64 36 1 0.84 18 1.73 0.80 43 2.39 2.09 7 2.12 1.80 -4.00 -4.00 -4.00 19 19 1.64 0.87 43 2.26 2.10 7 2.00 1.81 3.41 -4.00 -4.00 -4.00 1 18 19.08 28.05 851 47.28 51.46 169 40.12 42.81 117.32 13.30 14.04 29 29 10.64 10.34 851 29.34 26.71 90 27.18 24.47 41.18 39.90 9.59 8.83 0 15.60 21.10 10189_20010829_150125 1 0 1 1 4 3 4 4 2 2 1 BOS->IAH on 10/1 IAH->Washington D.C on 10/10 Wash->BOS on 10/20 The system kept saying that the system has been slow all day, and that it was glad I called. This happened 3 or 4 times during the call and was a bit distracting. The automated chit-chat was actually very annoying...worse than if it had been an actual human presence on the other end of the line. 10189 ANGELO VOGEL M a few true Boston, MA 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 7 XX 03 1 1 10189_20010829_152653 1 488.50 32 7 4.66 17 1.61 0.45 28 1.65 1.46 6 1.38 0.96 -4.00 -4.00 -4.00 19 19 1.37 0.74 28 1.47 1.47 6 1.22 1.00 2.39 -4.00 -4.00 -4.00 2 15 20.50 30.74 613 40.87 39.73 128 34.64 32.78 -4.00 -4.00 -4.00 26 23 11.41 13.09 663 25.50 22.56 72 23.64 20.89 50.77 -4.00 -4.00 -4.00 1 25.00 31.60 10189_20010829_153738 1 0 0 1 4 3 4 3 1 2 2 BOS->Taipei, Taiwan 11/1 Taipei->BOS 11/10 Again, the automated chit-chat is annoying and distracting. I would not utilize the present system instead of a web-based system. 10189 ANGELO VOGEL M a few true Boston, MA 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 8 XX 03 1 1 10189_20010918_172311 1 229.20 33 1 0.61 17 1.51 0.53 31 1.82 1.42 6 1.56 0.96 -4.00 -4.00 -4.00 17 17 1.51 0.53 31 1.82 1.42 6 1.56 0.96 3.03 -4.00 -4.00 -4.00 0 16 9.97 7.13 650 40.63 38.18 111 35.93 34.41 -4.00 -4.00 -4.00 26 26 5.80 4.59 650 25.00 23.85 72 23.12 22.29 22.19 -4.00 -4.00 -4.00 0 9.70 11.80 10189_20010918_172517 1 0 1 1 4 4 3 4 2 2 1 BOS->Atlanta 12/1 AM Atlanta->BOS 12/10 AM 10189 ANGELO VOGEL M a few true Boston, MA 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 9 05 03 2 1 10189_20010918_173122 1 671.33 73 3 3.01 41 2.08 1.52 139 3.39 4.06 19 3.00 3.23 -4.00 -4.00 -4.00 43 43 1.94 1.58 139 3.23 4.02 19 2.86 3.22 8.33 -4.00 -4.00 -4.00 2 32 9.38 9.44 1057 33.03 39.75 130 29.90 36.19 26.51 8.83 9.05 48 48 5.58 6.51 1057 22.02 23.08 94 20.49 20.72 38.67 38.67 4.88 4.36 0 10.80 27.90 10189_20010918_174054 1 1 1 2 3 2 2 2 1 2 1 10189 ANGELO VOGEL M a few true Boston, MA 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 10 06 03 2 1 10189_20010928_103319 0 403.29 46 -2 -2.00 26 -2.00 -2.00 97 3.73 4.38 17 3.20 3.51 -2.00 -2.00 -2.00 26 -2 -2.00 -2.00 97 3.73 4.38 17 3.20 3.51 -2.00 -2.00 -2.00 -2.00 -2 20 10.30 10.13 754 37.70 40.70 130 32.84 35.36 24.29 9.56 9.84 33 33 6.19 6.67 780 23.64 23.91 95 21.41 20.51 32.83 32.83 5.36 4.72 -2 19.20 36.00 10189_20010928_103902 1 1 1 2 3 3 3 4 1 2 1 10197 ANTONIO HATCHER M never true Syosset, NY 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 1 01 03 2 1 10197_20010607_145850 1 282.01 36 4 4.57 19 2.27 1.35 34 1.79 1.27 6 1.56 0.78 -4.00 -4.00 -4.00 20 20 2.22 1.33 35 1.75 1.25 6 1.53 0.77 5.42 -4.00 -4.00 -4.00 1 17 12.10 11.99 672 39.53 39.28 100 35.75 37.24 -4.00 -4.00 -4.00 30 28 7.03 8.66 789 26.30 29.57 113 23.31 25.06 44.44 -4.00 -4.00 -4.00 0 29.30 45.00 10197_20010607_150824 1 -1 -1 1 4 5 4 5 4 5 1 10197 ANTONIO HATCHER M never true Syosset, NY 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 2 02 03 2 1 10197_20010608_103428 1 314.63 32 10 14.88 17 2.21 1.09 35 2.06 1.71 6 1.81 1.42 -4.00 -4.00 -4.00 22 22 1.91 1.25 37 1.68 1.67 6 1.48 1.40 4.68 -4.00 -4.00 -4.00 5 15 16.14 12.68 753 50.20 38.21 119 45.29 34.38 46.29 13.99 9.91 27 26 8.75 8.99 757 28.04 28.74 119 24.54 22.70 46.29 46.29 7.25 4.81 0 22.50 31.80 10197_20010608_104145 1 -1 -1 1 2 2 4 2 4 5 1 10197 ANTONIO HATCHER M never true Syosset, NY 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 3 03 03 2 1 10197_20010614_155659 1 439.70 49 10 13.29 27 3.04 2.94 89 3.30 4.16 15 2.85 3.51 -4.00 -4.00 -4.00 30 30 2.84 2.86 91 3.03 4.02 15 2.62 3.38 12.26 -4.00 -4.00 -4.00 3 22 13.38 15.33 1122 51.00 53.72 174 45.14 47.30 49.49 11.66 13.36 39 38 7.37 11.16 1140 29.23 32.73 157 25.87 25.45 61.58 61.58 5.90 6.65 1 29.00 63.30 10197_20010614_160932 1 -1 -1 1 1 3 2 1 1 5 1 10197 ANTONIO HATCHER M never true Syosset, NY 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 4 04 03 2 1 10197_20010618_144808 1 367.73 50 6 4.57 26 2.62 2.22 81 3.12 3.48 14 2.68 2.73 10.97 2.29 1.45 27 26 2.62 2.22 83 3.07 3.42 14 2.65 2.68 10.97 10.97 2.29 1.45 0 24 10.28 7.82 686 28.58 26.71 109 25.09 20.96 35.35 9.19 5.84 37 36 6.68 5.88 712 19.24 18.88 92 17.22 14.54 28.55 28.55 6.06 4.60 2 14.50 23.10 10197_20010618_145956 1 -1 -1 1 4 3 3 3 3 5 1 10200 ARCHIE BRANTLEY M a few true Fresno, CA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 1 01 08 2 1 10200_20010507_203138 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10200_20010507_203808 1 -1 -1 0 1 2 1 1 1 5 4 10200 ARCHIE BRANTLEY M a few true Fresno, CA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 2 02 08 2 1 10200_20010613_164330 1 219.50 27 0 0.00 13 4.56 2.58 42 3.23 4.71 14 2.33 3.58 -4.00 -4.00 -4.00 13 13 3.21 3.07 42 3.23 4.71 14 2.33 3.58 9.78 -4.00 -4.00 -4.00 0 14 9.92 9.89 392 28.00 30.17 97 22.69 23.64 31.14 8.28 8.09 14 14 9.92 9.89 392 28.00 30.17 97 22.69 23.64 31.14 31.14 8.28 8.09 0 23.80 23.10 10200_20010613_165347 1 -1 -1 1 5 4 4 3 4 5 1 10200 ARCHIE BRANTLEY M a few true Fresno, CA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 3 03 08 2 1 10200_20010614_182829 0 125.36 18 0 0.00 9 6.26 3.40 55 6.11 6.39 17 4.75 5.26 -4.00 -4.00 -4.00 9 9 4.96 4.41 55 6.11 6.39 17 4.75 5.26 11.17 -4.00 -4.00 -4.00 0 9 6.55 3.47 145 16.11 9.80 36 13.63 6.80 11.97 5.87 3.00 9 9 6.55 3.47 145 16.11 9.80 36 13.63 6.80 11.97 11.97 5.87 3.00 0 5.50 22.20 10200_20010614_183344 1 -1 -1 0 4 5 5 1 3 5 1 10200 ARCHIE BRANTLEY M a few true Fresno, CA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 4 04 08 2 1 10200_20010622_174608 1 586.18 79 0 0.00 39 3.14 2.18 85 2.18 3.46 18 1.76 2.31 -4.00 -4.00 -4.00 39 39 2.69 2.18 85 2.18 3.46 18 1.76 2.31 11.92 -4.00 -4.00 -4.00 0 40 10.39 12.17 1050 26.25 34.26 171 22.54 25.28 63.18 9.03 8.76 40 40 10.39 12.17 1050 26.25 34.26 171 22.54 25.28 63.18 63.18 9.03 8.76 0 4.70 7.70 10200_20010622_175609 1 -1 -1 1 4 4 3 4 4 5 1 10219 ARMANDO MILLIGAN M a few true Nashville, TN 2 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 1 01 09 2 1 10219_20010517_113436 1 313.37 35 0 0.00 18 2.32 1.22 45 2.50 2.31 10 2.06 1.39 5.81 2.11 0.89 18 18 2.32 1.22 45 2.50 2.31 10 2.06 1.39 5.81 5.81 2.11 0.89 0 17 10.22 17.14 341 20.06 24.51 88 15.81 17.71 69.74 6.50 7.90 18 18 7.64 8.91 341 18.94 20.68 78 15.47 14.95 34.08 34.08 6.09 6.18 0 17.80 16.70 10219_20010517_114945 1 -1 -1 1 4 2 2 4 2 5 1 10219 ARMANDO MILLIGAN M a few true Nashville, TN 2 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 2 02 09 2 1 10219_20010518_131734 1 813.94 84 0 0.00 42 2.21 0.67 86 2.05 1.50 10 1.85 0.82 -4.00 -4.00 -4.00 42 42 2.18 0.74 86 2.05 1.50 10 1.85 0.82 4.39 -4.00 -4.00 -4.00 0 42 11.10 19.63 873 20.79 20.53 88 19.15 17.79 111.62 8.65 11.66 44 44 7.53 6.82 873 19.84 17.30 76 18.53 15.16 33.14 33.14 6.94 5.62 0 32.60 33.30 10219_20010518_133559 1 -1 -1 1 2 2 4 4 2 5 1 10219 ARMANDO MILLIGAN M a few true Nashville, TN 2 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 3 03 09 2 1 10219_20010528_200458 0 297.12 36 0 0.00 18 2.73 1.26 66 3.67 2.79 9 3.35 2.52 6.32 2.52 0.92 18 18 2.73 1.26 66 3.67 2.79 9 3.35 2.52 6.32 6.32 2.52 0.92 0 18 8.84 16.66 297 16.50 19.15 90 12.18 5.66 74.85 4.95 2.56 19 19 6.35 6.28 297 15.63 14.32 70 12.61 5.79 30.25 30.25 5.02 2.50 0 30.30 33.30 10219_20010528_201415 1 -1 -1 0 2 2 2 2 1 5 1 10219 ARMANDO MILLIGAN M a few true Nashville, TN 2 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 4 04 09 2 1 10219_20010614_185959 0 674.07 58 0 0.00 29 2.69 1.89 116 4.00 4.56 18 3.50 3.75 9.16 2.46 1.45 29 29 2.69 1.89 116 4.00 4.56 18 3.50 3.75 9.16 9.16 2.46 1.45 0 29 11.51 16.33 778 26.83 29.24 95 24.39 26.62 69.63 9.43 12.12 32 32 8.14 9.77 778 24.31 26.52 86 22.32 24.41 38.46 38.46 7.16 8.19 0 17.20 34.50 10219_20010614_191248 1 -1 -1 0 2 2 1 2 1 5 1 10219 ARMANDO MILLIGAN M a few true Nashville, TN 2 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 5 XX 09 1 1 10219_20010918_145815 1 486.57 44 0 0.00 22 2.34 0.63 44 2.00 1.54 8 1.71 0.78 3.75 2.27 0.56 22 22 2.34 0.63 44 2.00 1.54 8 1.71 0.78 3.75 3.75 2.27 0.56 0 22 9.14 16.85 405 18.41 23.15 95 14.76 15.98 78.11 5.86 7.01 23 23 7.00 8.60 405 17.61 19.75 80 14.77 14.65 34.45 34.45 5.75 6.32 0 13.60 18.20 10219_20010918_150959 1 0 1 1 3 3 2 4 2 4 1 Round trip from Nashville, TN to Munich, Germany. Wanted to leave Oct 5 in the evening and return on the 13th leaving Munich late in the evening. There are portions of the dialogue that are very difficult to understand. When the system said "US air" it sounded like "Sair"- it took me a minute to figure out what it was saying. 10219 ARMANDO MILLIGAN M a few true Nashville, TN 2 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 6 05 09 2 29 10219_20010918_160022 0 641.31 56 0 0.00 28 3.12 1.72 112 4.00 3.79 14 3.63 3.31 9.23 2.89 1.25 28 28 3.12 1.72 112 4.00 3.79 14 3.63 3.31 9.23 9.23 2.89 1.25 0 28 8.80 10.95 461 16.46 9.96 31 15.93 9.73 11.30 8.71 11.15 30 30 5.95 3.40 461 15.37 9.19 31 14.83 8.86 11.30 11.30 5.76 3.30 0 17.00 35.70 10219_20010918_161711 1 1 1 0 2 1 2 2 1 4 1 10219 ARMANDO MILLIGAN M a few true Nashville, TN 2 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 7 06 09 2 1 10219_20010927_000722 0 642.79 60 0 0.00 30 2.78 2.08 90 3.00 4.16 21 2.38 2.44 12.67 2.44 0.92 30 30 2.78 2.08 90 3.00 4.16 21 2.38 2.44 12.67 12.67 2.44 0.92 0 30 7.73 10.75 449 14.97 10.02 31 14.41 9.72 11.31 7.60 10.92 32 32 5.13 3.30 449 14.03 9.15 31 13.48 8.75 11.67 11.31 4.93 3.15 0 8.90 10.00 10219_20010927_001931 1 1 1 0 2 2 2 2 1 4 1 10219 ARMANDO MILLIGAN M a few true Nashville, TN 2 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 8 XX 09 1 29 10219_20010927_002102 1 619.92 42 0 0.00 21 2.21 0.83 45 2.14 2.20 11 1.70 0.86 5.34 2.05 0.42 21 21 2.21 0.83 45 2.14 2.20 11 1.70 0.86 5.34 5.34 2.05 0.42 0 21 17.30 32.10 390 18.57 19.37 84 15.30 12.58 35.80 16.37 32.64 24 24 6.27 7.15 390 16.25 17.23 84 13.30 9.62 35.80 35.80 4.98 3.48 0 6.70 4.80 10219_20010927_003416 1 1 1 2 3 2 4 4 3 4 4 Nashville, TN -> San Antonio, TX; Oct13 ->Oct 16; Economy rental car I was able to find this trip on the web faster than I could deal with the system. I also found a better rate than it did. 10219 ARMANDO MILLIGAN M a few true Nashville, TN 2 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 9 XX 09 1 1 10219_20010928_162955 0 753.68 58 0 0.00 29 2.16 0.74 58 2.00 2.14 11 1.68 1.28 5.36 2.04 0.42 29 29 2.16 0.74 58 2.00 2.14 11 1.68 1.28 5.36 5.36 2.04 0.42 0 29 12.00 18.20 600 20.69 19.81 83 18.46 16.06 35.16 11.18 17.97 33 33 6.99 6.35 600 18.18 15.34 83 16.16 10.16 35.16 35.16 6.11 3.90 0 6.90 10.30 10219_20010928_164255 1 1 1 2 4 2 4 4 3 4 4 Nashville-> San Antonio; Nov 8->Nov 11; Downtown hotel; Intermediate rental car It gave me airport hotels. It also had a hard time when I tried to modify my car rental constraints. 10219 ARMANDO MILLIGAN M a few true Nashville, TN 2 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 10 XX 09 1 1 10219_20010928_164523 0 531.78 46 0 0.00 23 2.12 0.78 48 2.09 2.31 12 1.64 0.85 5.27 1.98 0.39 23 23 2.12 0.78 48 2.09 2.31 12 1.64 0.85 5.27 5.27 1.98 0.39 0 23 9.70 13.06 460 20.00 21.21 83 17.14 16.55 35.60 8.52 12.05 26 26 6.85 6.99 460 17.69 16.60 83 15.08 10.10 35.60 35.60 5.70 3.88 0 6.30 8.70 10219_20010928_165510 1 1 1 2 4 2 4 4 3 4 4 Nashville -> San Antonio; Nov 15th -> Nov 18; Intermediate rental; downtown hotel During some of the longer pauses, I began to wonder if I had been cut off. 10235 ARTHUR VICKERS M a few true San Mateo, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 2 2 short 1 XX 05 1 1 10235_20010615_160626 0 394.36 58 0 0.00 29 0.41 0.89 60 2.07 3.10 14 1.64 2.13 -4.00 -4.00 -4.00 29 29 0.41 0.89 60 2.07 3.10 14 1.64 2.13 4.24 -4.00 -4.00 -4.00 0 29 5.09 4.42 432 14.90 14.37 64 13.14 11.02 19.21 4.59 3.56 29 29 5.09 4.42 432 14.90 14.37 64 13.14 11.02 19.21 19.21 4.59 3.56 0 51.60 44.80 10235_20010615_161917 1 -1 -1 0 2 5 2 2 1 2 4 I requested travel between SFO and SEA on June 26, returning the same day. The system misunderstood 'San Francisco' and substituted 'San Jose'. Then, I could not go back and change the departure city. For the return trip, the system only offered flights on the same airline used for the first leg. Lastly, when asked if the schedule was OK, I responded 'No', and the system got hung up in a 'Pardon me' loop. I hung up after about 6 pardon me's. 10235 ARTHUR VICKERS M a few true San Mateo, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 2 2 short 2 XX 05 1 1 10235_20010703_134309 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10235_20010703_134825 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 SFO - PDX roundtrip, leaving 7/27, return 7/29. 10235 ARTHUR VICKERS M a few true San Mateo, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 2 2 short 3 XX 05 1 1 10235_20010719_134338 1 741.90 88 0 0.00 44 0.84 0.77 112 2.55 2.68 13 2.30 2.17 -4.00 -4.00 -4.00 44 44 0.77 0.78 112 2.55 2.68 13 2.30 2.17 3.39 -4.00 -4.00 -4.00 0 44 8.65 9.03 1264 28.73 25.88 169 25.47 14.36 60.35 7.45 4.29 44 44 8.65 9.03 1264 28.73 25.88 169 25.47 14.36 60.35 60.35 7.45 4.29 0 23.90 32.60 10235_20010719_140955 1 0 -2 1 1 5 5 3 1 3 1 I wanted to go from SFO to MIA on 7/23, then NY on 7/25, then home on 7/27 I could not get a trip from SFO to MIA....it got caught in a loop of asking me what day I wanted to arrive. By switching to FLL, I was able to get the segment. Also, for the second leg, it assumed I'd want to continue on the first leg airline. This could be a prompt instead (e.g., "would you like to continue on Continental?"). Also, the system did not recognize JetBlue as flying from FLL to JFK. 10235 ARTHUR VICKERS M a few true San Mateo, CA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 2 2 short 4 XX 05 1 1 10235_20010801_184037 1 201.18 24 0 0.00 12 0.68 1.16 37 3.08 3.20 12 2.27 1.62 -4.00 -4.00 -4.00 12 12 0.68 1.16 37 3.08 3.20 12 2.27 1.62 4.26 -4.00 -4.00 -4.00 0 12 10.72 11.74 392 32.67 33.20 129 23.91 14.15 45.09 7.60 4.77 12 12 10.72 11.74 392 32.67 33.20 129 23.91 14.15 45.09 45.09 7.60 4.77 0 13.50 18.20 10235_20010801_185028 1 0 -2 1 5 4 5 5 1 5 1 FRA to SFO on 8/3 returning on 8/6 I would like to have been able to select business class instead of economy. 10243 ARTURO IRVIN M a few true Chicago, IL 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 200to500k Yes 2 1 0 short 1 XX 01 1 1 10243_20010505_012000 1 875.33 85 0 0.00 42 6.29 1.97 63 1.50 0.92 4 1.44 0.84 -4.00 -4.00 -4.00 42 42 6.29 1.97 63 1.50 0.92 4 1.44 0.84 11.77 -4.00 -4.00 -4.00 0 43 11.39 13.19 931 21.65 19.78 112 19.50 14.03 62.31 10.18 10.65 59 59 5.86 4.16 931 15.78 11.17 77 14.72 7.75 29.47 29.47 5.45 2.77 0 69.80 57.10 10243_20010505_014422 1 -1 -1 1 5 5 5 5 3 4 2 Goal was to be Leaving Chicago O'Hare airport at 7AM on May 7th to Denver, CO, staying at the Hilton near the airport, and returning on the 16th (back to Chocago O'Hare). The flight information was useful and helpful, and the hotel reservation system worked well. Unfortunately, the system was unable to accurately reserve a car for me at Budget. I repeatedly asked for a luxury car, luxury sedan, sedan, lincoln, etc...with no luck. Then, the system backed up one question and would not understand the term "Budget" or "Budget rent-a-car". I ended up with aconomy car from Avis--Not what I had wanted. 10243 ARTURO IRVIN M a few true Chicago, IL 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 200to500k Yes 2 1 0 short 2 XX 01 1 1 10243_20010821_064500 1 275.45 23 0 0.00 11 7.08 2.04 22 2.00 0.77 3 1.90 0.74 -4.00 -4.00 -4.00 11 11 7.08 2.04 22 2.00 0.77 3 1.90 0.74 10.44 -4.00 -4.00 -4.00 0 12 16.24 22.80 406 33.83 39.13 123 25.73 28.59 79.66 10.47 11.53 17 17 9.67 11.18 406 23.88 27.99 99 19.19 20.88 39.22 39.22 7.82 8.45 0 13.60 27.30 10243_20010821_070117 1 0 -2 1 5 5 5 5 5 4 3 Departing Chicago at 9AM Aug 22nd for NY city and returning to Chicago at 3PM Aug 23. No ground accomidations. Real business trip. The system seemed much easier to use than before, then again, I had no ground accomidations. I originally wanted to leave for O'Hare/Chicago(ORD), but the system gave me two surprisingly affordable Midway/Chicago(MDW) prices and decided to grab those. Nevertheless, everything went very smoothly and I did not need to repeat myself or annunciate each word like I had to before. Have a nice day, RL Miles 760-280-9714 10243 ARTURO IRVIN M a few true Chicago, IL 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 200to500k Yes 2 1 0 short 3 XX 01 1 1 10243_20010827_185600 0 750.01 79 0 0.00 39 5.41 1.87 65 1.67 0.84 4 1.61 0.75 10.50 5.28 1.70 39 39 5.41 1.87 65 1.67 0.84 4 1.61 0.75 10.50 10.50 5.28 1.70 0 40 13.19 11.20 1916 47.90 35.66 124 45.95 33.89 28.90 12.79 11.05 49 49 9.35 7.41 1916 39.10 24.71 77 38.31 24.34 28.94 28.94 8.94 6.91 0 50.80 46.20 10243_20010827_192916 1 0 0 0 1 1 5 1 1 5 2 10243 ARTURO IRVIN M a few true Chicago, IL 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 200to500k Yes 2 1 0 short 4 XX 01 1 1 10243_20010907_005400 1 384.78 47 0 0.00 23 4.67 1.02 37 1.61 0.84 3 1.55 0.80 -4.00 -4.00 -4.00 23 23 4.51 1.40 37 1.61 0.84 3 1.55 0.80 7.97 -4.00 -4.00 -4.00 0 24 11.35 14.71 632 26.33 32.05 160 20.52 15.04 74.67 8.60 5.99 32 32 7.18 4.96 632 19.75 16.45 76 17.94 13.07 21.45 18.53 6.81 4.59 0 94.60 82.60 10243_20010907_010753 1 1 1 2 4 5 5 4 4 5 4 Leaving Chicago O'Hare on September 10th, going to LAX and returning on the 14th. Hotel ground accomidations made for Marriot at airport. The system goofed up a little when it tried to decipher some vocal instruction, however, I think everything went very well. Have a nice day, Miles 10251 AUSTIN DICKINSON M a few true Alexandria, VA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 short 1 XX 04 2 1 10251_20010521_103530 1 412.92 67 0 0.00 33 2.28 1.13 54 1.64 1.97 12 1.31 0.64 8.25 2.09 0.35 33 33 2.28 1.13 54 1.64 1.97 12 1.31 0.64 8.25 8.25 2.09 0.35 0 34 7.97 9.68 701 20.62 23.84 135 17.15 12.83 48.92 6.73 6.54 41 41 5.95 7.41 701 17.10 20.07 128 14.32 9.47 45.54 45.54 4.96 3.88 0 25.90 27.30 10251_20010521_105334 1 -1 -1 1 4 4 3 2 2 5 1 from washington dc to Las vegas June 3-7 hotel Days Inn and renting a car from Hertz The system did not understand the word "Alamo" or the word "Mirage"--Las Vegas hotel, or the word "Sheraton" I said I wanted Washington DC but did not specify an airport. I think the system booked me out of Washington-National, but it might have been Washington-Dullas or BWI. 10251 AUSTIN DICKINSON M a few true Alexandria, VA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 short 2 XX 04 1 1 10251_20010521_105559 1 424.70 67 0 0.00 33 2.72 2.20 95 2.88 3.82 16 2.47 3.06 11.23 2.46 1.61 33 33 2.72 2.20 95 2.88 3.82 16 2.47 3.06 11.23 11.23 2.46 1.61 0 34 7.54 9.29 596 17.53 17.73 80 15.64 14.09 31.73 6.81 8.37 41 41 5.20 5.45 596 14.54 13.86 73 13.07 10.35 28.35 28.35 4.63 4.05 0 25.30 21.20 10251_20010521_111250 1 -1 -1 1 4 4 2 4 3 5 2 Washington national to laGuradia--nyc August 3, returning August 4 had some problem with the word "LaGuardia" 10251 AUSTIN DICKINSON M a few true Alexandria, VA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 short 3 XX 04 1 1 10251_20010522_141521 1 253.33 37 0 0.00 18 2.34 0.59 36 2.00 1.33 6 1.76 0.90 3.88 2.25 0.46 18 18 2.34 0.59 36 2.00 1.33 6 1.76 0.90 3.88 3.88 2.25 0.46 0 19 9.07 9.72 400 21.05 20.35 82 17.67 14.42 31.74 7.81 8.26 24 24 6.05 6.31 400 16.67 16.23 75 14.13 10.67 28.35 28.35 5.08 4.25 0 18.90 27.80 10251_20010522_151006 1 -1 -1 1 2 4 4 2 2 5 1 from washington national usair to san francisco california June 14-june 19 Could not tell if flights were direct or had stopovers or change of plane. Also I wanted to know what type of plane--jet, turboprop. 10251 AUSTIN DICKINSON M a few true Alexandria, VA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 short 4 XX 04 1 1 10251_20010526_163231 1 534.16 79 -2 -2.00 39 2.09 0.38 52 1.33 0.66 4 1.26 0.50 3.04 2.06 0.35 39 39 2.09 0.38 52 1.33 0.66 4 1.26 0.50 3.13 3.04 2.06 0.35 -2 40 -2.00 -2.00 874 21.85 23.60 131 19.05 15.81 -2.00 -2.00 -2.00 51 -2 -2.00 -2.00 874 17.14 19.47 131 14.86 10.82 -2.00 -2.00 -2.00 -2.00 -2 21.20 15.40 10251_20010528_213950 1 -1 -1 1 3 4 4 4 2 5 1 from washington dc to minneapolis July 14-19 The system booked me on different airlines making the airfair segment very expensive. The system did not understand when I said I wanted a HYATT hotel. 10278 BARRY KAPLAN M never true Chicago, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 1 01 01 2 1 10278_20010522_224000 1 552.78 69 0 0.00 34 5.22 1.46 72 2.12 1.84 12 1.82 0.58 7.94 5.13 1.40 34 34 5.22 1.46 72 2.12 1.84 12 1.82 0.58 7.94 7.94 5.13 1.40 0 35 9.97 9.49 640 18.29 17.95 88 16.24 13.43 46.74 8.89 7.12 49 49 5.33 4.96 640 13.06 13.10 80 11.67 8.83 30.23 30.23 4.81 3.41 0 76.40 70.60 10278_20010522_225249 1 -1 -1 1 2 5 4 4 3 4 1 10278 BARRY KAPLAN M never true Chicago, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 2 02 01 2 1 10278_20010523_182400 1 295.33 43 0 0.00 21 6.06 1.64 32 1.52 0.60 3 1.45 0.51 -4.00 -4.00 -4.00 21 21 6.06 1.64 32 1.52 0.60 3 1.45 0.51 8.89 -4.00 -4.00 -4.00 0 22 6.58 6.57 337 15.32 14.71 75 12.48 6.38 29.30 5.50 4.28 23 23 5.89 5.55 337 14.65 14.29 75 11.91 5.71 29.30 29.30 4.83 2.23 0 50.00 38.10 10278_20010523_183056 1 -1 -1 1 4 5 5 4 3 5 1 10278 BARRY KAPLAN M never true Chicago, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 3 03 01 2 85 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10278_20010610_142225 1 -1 -1 0 3 5 4 3 3 5 1 10286 BENJAMIN LADNER M a few true Columbus, OH 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 100to200k Yes morethan3 1 0 short 1 XX 09 1 1 10286_20010507_181300 1 496.26 56 0 0.00 28 1.83 0.81 49 1.75 1.82 10 1.44 0.85 5.53 1.69 0.36 28 28 1.83 0.81 49 1.75 1.82 10 1.44 0.85 5.53 5.53 1.69 0.36 0 28 9.51 12.47 599 21.39 20.57 82 19.15 17.12 36.98 8.50 11.46 31 31 6.66 7.03 599 19.32 17.09 80 17.30 13.07 37.20 37.20 5.64 4.23 0 51.00 32.10 10286_20010507_182318 1 -1 -1 1 4 4 4 3 2 5 3 personal trip to cleveland,OH for upcomming weekend. 1. when asked for type of service econ. / business / first- system didn't understand when I said economy. 2. when asked to "repeat that" long dead time befor system starts gain 10286 BENJAMIN LADNER M a few true Columbus, OH 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 100to200k Yes morethan3 1 0 short 2 XX 09 1 1 10286_20010622_132016 1 462.68 58 0 0.00 29 2.04 0.46 58 2.00 0.89 3 1.96 0.88 3.26 2.00 0.40 29 29 2.04 0.46 58 2.00 0.89 3 1.96 0.88 3.26 3.26 2.00 0.40 0 29 8.06 12.20 546 18.83 19.83 84 16.50 15.65 60.35 6.19 7.03 30 30 6.85 7.71 546 18.20 17.41 82 16.00 12.79 38.12 38.12 5.77 5.04 0 19.00 24.10 10286_20010622_132745 1 -1 -1 1 2 3 3 2 2 5 2 I tried to use the system to book a flight to South Bend, IN or Grand Rapids, MI system did not understand the airports.- So I put in Chicago instead- 10286 BENJAMIN LADNER M a few true Columbus, OH 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 100to200k Yes morethan3 1 0 short 3 XX 09 1 1 10286_20010625_143223 1 575.66 70 0 0.00 35 1.80 0.55 70 2.00 1.11 6 1.88 0.88 4.67 1.72 0.22 35 35 1.80 0.55 70 2.00 1.11 6 1.88 0.88 4.67 4.67 1.72 0.22 0 35 8.53 8.90 748 21.37 17.13 80 19.65 13.97 36.79 7.70 7.53 38 38 7.15 6.32 748 19.68 14.24 80 18.05 10.23 36.79 36.79 6.35 4.01 0 27.10 22.90 10286_20010625_144225 1 -1 -1 1 4 3 3 4 2 5 3 Business trip from DCA to TOL trying to change constraints- i.e. could not change departure time Ordering rental car is easy... still have dificulities booking flights 10308 BERNARD SHOEMAKER M many true Atlanta, X 2 2 true N/A true N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes 3 0 0 long 1 04 01 2 25 10308_20010513_093400 0 665.74 79 0 0.00 39 5.43 1.97 57 1.46 0.88 4 1.39 0.79 -4.00 -4.00 -4.00 39 39 5.07 2.41 57 1.46 0.88 4 1.39 0.79 13.35 -4.00 -4.00 -4.00 0 40 9.66 12.92 701 17.52 16.81 72 16.13 14.49 -4.00 -4.00 -4.00 53 53 4.94 2.94 701 13.23 9.11 46 12.60 7.95 17.64 -4.00 -4.00 -4.00 0 126.30 84.60 10308_20010513_094720 1 -1 -1 1 4 4 2 4 5 4 2 10308 BERNARD SHOEMAKER M many true Atlanta, X 2 2 true N/A true N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes 3 0 0 long 2 02 01 2 1 10308_20010524_142400 1 238.00 33 0 0.00 16 5.73 2.07 24 1.50 0.73 3 1.40 0.63 11.58 5.34 1.41 16 16 5.73 2.07 24 1.50 0.73 3 1.40 0.63 11.58 11.58 5.34 1.41 0 17 7.54 12.74 313 18.41 29.84 132 11.31 5.96 56.19 4.50 2.33 18 18 6.46 6.12 313 17.39 18.81 75 14.00 12.49 22.22 22.22 5.54 4.83 0 12.50 18.80 10308_20010525_142025 1 -1 -1 1 4 4 5 3 5 5 2 10308 BERNARD SHOEMAKER M many true Atlanta, X 2 2 true N/A true N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes 3 0 0 long 3 03 01 2 1 10308_20010606_124000 0 518.00 33 0 0.00 16 9.17 3.97 26 1.63 0.72 3 1.53 0.64 16.39 8.69 3.59 16 16 9.17 3.97 26 1.63 0.72 3 1.53 0.64 18.95 16.39 8.69 3.59 0 17 13.36 16.12 484 28.47 25.88 102 23.88 18.21 51.51 10.97 13.19 23 23 6.64 6.89 484 21.04 19.49 68 18.91 16.98 22.92 22.92 5.90 6.04 0 50.00 43.80 10308_20010606_141921 1 -1 -1 0 4 3 4 4 2 5 1 10308 BERNARD SHOEMAKER M many true Atlanta, X 2 2 true N/A true N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes 3 0 0 long 4 04 01 2 26 10308_20010612_143000 0 -3.00 19 0 0.00 9 6.05 1.67 17 1.89 0.78 3 1.75 0.71 9.57 5.61 1.10 9 9 6.05 1.67 17 1.89 0.78 3 1.75 0.71 9.57 9.57 5.61 1.10 0 10 7.24 4.47 172 17.20 11.94 45 14.11 7.29 17.25 6.13 2.93 10 10 7.24 4.47 172 17.20 11.94 45 14.11 7.29 17.25 17.25 6.13 2.93 0 23.50 22.20 10308_20010612_145904 1 -1 -1 0 2 4 3 3 3 5 1 10308 BERNARD SHOEMAKER M many true Atlanta, X 2 2 true N/A true N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes 3 0 0 long 5 XX 01 1 1 10308_20010625_141500 1 197.78 25 0 0.00 12 5.60 1.30 21 1.75 0.87 3 1.64 0.81 8.82 5.31 0.85 12 12 5.60 1.30 21 1.75 0.87 3 1.64 0.81 8.82 8.82 5.31 0.85 0 13 9.77 16.12 280 21.54 29.05 114 13.83 8.87 62.74 5.35 2.69 18 18 6.17 6.16 280 15.56 15.76 71 12.29 7.78 29.02 29.02 4.83 2.40 0 42.90 50.00 10308_20010626_091305 1 -1 -1 1 3 5 4 5 5 5 3 Leaving from Atlanta to Washington DC on June 25 and returning the next day. Now that I have called the system several times, it is easy to understand the system. Thanks! 10308 BERNARD SHOEMAKER M many true Atlanta, X 2 2 true N/A true N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes 3 0 0 long 6 XX 01 1 1 10308_20010629_140600 0 165.26 25 0 0.00 13 4.96 1.39 15 1.15 0.38 2 1.08 0.29 -4.00 -4.00 -4.00 13 13 4.96 1.39 15 1.15 0.38 2 1.08 0.29 7.52 -4.00 -4.00 -4.00 0 12 3.74 4.77 146 12.17 6.89 28 10.73 4.98 6.34 3.50 4.93 13 13 2.58 1.71 146 11.23 6.04 28 9.83 3.49 6.34 6.34 2.27 1.33 0 46.70 38.50 10308_20010702_220549 1 0 0 0 3 4 4 2 4 5 2 Atlanta to NewYork and return Today the system was very slow. I had to hang up after waiting for approx. 5 minutes for a response. 10308 BERNARD SHOEMAKER M many true Atlanta, X 2 2 true N/A true N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes 3 0 0 long 7 XX 01 1 1 10308_20010727_121600 1 277.78 39 0 0.00 19 4.86 0.89 26 1.37 0.68 3 1.28 0.57 -4.00 -4.00 -4.00 19 19 4.86 0.89 26 1.37 0.68 3 1.28 0.57 7.26 -4.00 -4.00 -4.00 0 20 8.88 10.80 364 18.20 19.67 93 14.26 9.02 45.50 6.95 6.69 24 24 6.02 5.37 364 15.17 14.11 74 12.61 6.62 27.71 27.71 5.07 2.80 0 26.90 36.80 10308_20010727_124023 0 1 1 2 5 4 5 3 4 4 1 Flying from Atlanta to Miami with hotel reservaations. Leaving on July 29th returning on August 1st. System did not understand the date correctly. I had initially requested July 30th and the system said July 13th. 10308 BERNARD SHOEMAKER M many true Atlanta, X 2 2 true N/A true N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes 3 0 0 long 8 XX 01 1 1 10308_20010727_122100 0 303.49 41 0 0.00 20 5.34 1.36 25 1.25 0.55 3 1.16 0.37 8.32 5.18 1.20 20 20 5.34 1.36 25 1.25 0.55 3 1.16 0.37 8.55 8.32 5.18 1.20 0 21 8.79 12.42 376 17.90 20.44 99 13.85 8.74 54.23 6.52 6.96 26 26 5.55 5.60 376 14.46 14.32 80 11.84 5.24 31.51 31.51 4.51 1.88 0 24.00 30.00 10308_20010727_124454 1 1 1 1 2 4 5 3 5 5 2 Atlanta to SFO leaving on September 3 and returning on Sept. 10th. Also booked a car for a week. I would be flying this trip with a colleague. The system did not give me a chance to make multiple reservations on the same call. Thanks! 10308 BERNARD SHOEMAKER M many true Atlanta, X 2 2 true N/A true N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes 3 0 0 long 9 05 01 2 1 10308_20010814_160200 0 351.36 47 0 0.00 23 5.03 1.49 37 1.61 0.84 4 1.50 0.67 -4.00 -4.00 -4.00 23 23 5.03 1.49 37 1.61 0.84 4 1.50 0.67 8.85 -4.00 -4.00 -4.00 0 24 9.59 13.46 523 21.79 29.05 118 17.61 21.06 54.11 7.65 9.77 30 30 6.14 6.68 523 17.43 19.43 78 15.34 15.99 28.86 28.86 5.36 5.21 0 40.50 30.40 10308_20010814_163652 1 1 0 0 2 3 5 2 5 5 1 10308 BERNARD SHOEMAKER M many true Atlanta, X 2 2 true N/A true N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes 3 0 0 long 10 06 01 2 1 10308_20010901_173800 0 307.80 49 0 0.00 24 3.93 1.55 30 1.25 0.53 2 1.22 0.52 -4.00 -4.00 -4.00 24 24 3.70 1.71 30 1.25 0.53 2 1.22 0.52 6.04 -4.00 -4.00 -4.00 0 25 8.23 11.03 482 19.28 23.79 78 16.83 20.84 39.39 6.93 9.11 31 31 5.79 5.14 482 15.55 14.78 60 14.07 12.48 22.58 22.58 5.23 4.16 0 43.30 29.20 10308_20010901_175239 1 1 0 0 2 4 5 1 4 5 2 10316 BILLY GRADY M a few true Austin, TX 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 1 01 02 2 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10316_20010510_150113 1 -1 -1 1 2 5 5 2 2 5 1 10316 BILLY GRADY M a few true Austin, TX 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 2 02 02 2 1 10316_20010518_133758 1 555.03 62 0 0.00 31 4.87 1.59 90 2.90 2.64 10 2.67 2.32 8.87 4.73 1.43 31 31 4.87 1.59 90 2.90 2.64 10 2.67 2.32 8.87 8.87 4.73 1.43 0 31 12.49 5.41 1019 32.87 14.03 60 31.97 13.31 23.76 12.11 5.07 67 67 5.65 2.60 1019 15.21 7.85 26 15.05 7.79 11.01 11.01 5.57 2.53 0 16.70 22.60 10316_20010518_135122 1 -1 -1 0 1 5 1 1 1 5 1 10316 BILLY GRADY M a few true Austin, TX 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 3 03 02 2 1 10316_20010523_101755 1 411.46 58 0 0.00 29 4.26 1.31 51 1.76 1.48 7 1.57 1.10 7.50 4.14 1.17 29 29 4.26 1.31 51 1.76 1.48 7 1.57 1.10 8.42 7.50 4.14 1.17 0 29 9.28 6.33 633 21.83 14.66 57 20.57 13.24 23.07 8.79 5.85 62 62 4.19 2.74 633 10.21 7.73 36 9.79 7.03 14.29 14.29 4.02 2.43 0 9.80 6.90 10316_20010523_103206 1 -1 -1 0 2 5 5 2 1 5 1 10316 BILLY GRADY M a few true Austin, TX 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 4 04 02 2 1 10316_20010529_093208 1 362.71 48 0 0.00 24 3.90 1.27 42 1.75 2.07 11 1.35 0.65 8.78 3.69 0.74 24 24 3.90 1.27 42 1.75 2.07 11 1.35 0.65 8.78 8.78 3.69 0.74 0 24 10.53 9.28 548 22.83 16.72 65 21.00 14.42 39.15 9.28 7.16 55 55 4.14 2.94 548 9.96 7.87 36 9.48 7.07 13.60 13.29 3.97 2.68 0 0.00 0.00 10316_20010529_100106 1 -1 -1 1 4 5 5 4 2 5 1 10316 BILLY GRADY M a few true Austin, TX 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 5 XX 02 1 1 10316_20010530_135701 1 807.46 124 0 0.00 62 3.89 1.01 90 1.45 1.00 7 1.36 0.71 9.42 3.80 0.71 62 62 3.89 1.01 90 1.45 1.00 7 1.36 0.71 9.42 9.42 3.80 0.71 0 62 8.31 5.74 1260 20.32 12.86 67 19.56 11.45 27.07 8.00 5.24 111 111 4.49 2.72 1260 11.35 7.66 32 11.16 7.43 13.85 13.85 4.41 2.58 0 10.00 11.30 10316_20010530_141643 1 -1 -1 1 2 5 5 2 1 5 1 Fly from Austin TX to BWI on Sept 20 leaving at 9am Rental car in Baltimore Fly from Baltimore to Las Vegas on Sept 24 at 5pm Fly from Las Vegas to Austin on Sept 27 at 7am Your database still has Robert Mueller airport as the active airport in Austin. It is now Bergstrum. I do not like listening to a list of cars or hotels and having to say yes or no to them. I would prefer to state what car rental agency I want and which hotel I want. 10316 BILLY GRADY M a few true Austin, TX 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 6 XX 02 1 1 10316_20010604_095546 1 236.29 34 0 0.00 17 4.07 1.31 35 2.06 1.71 7 1.75 1.18 8.71 3.77 0.53 17 17 4.07 1.31 35 2.06 1.71 7 1.75 1.18 8.71 8.71 3.77 0.53 0 17 9.26 6.90 374 22.00 16.44 57 19.81 14.19 23.89 8.34 5.97 36 36 4.29 2.72 374 10.39 7.26 31 9.80 6.43 13.75 13.75 4.02 2.21 0 8.60 5.90 10316_20010604_100420 1 -1 -1 1 2 5 5 2 1 5 3 Fly from Austin to Minneapolis on July 28th at 7:20am Rental car in Minn Fly back to Austin on July 31st at 2pm The system did not understand the phrase "two PM", but it did understand "two o'clock PM" 10316 BILLY GRADY M a few true Austin, TX 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 7 XX 02 1 1 10316_20010604_140749 1 295.51 40 0 0.00 20 4.04 1.25 42 2.10 1.59 6 1.89 1.33 8.23 3.82 0.79 20 20 4.04 1.25 42 2.10 1.59 6 1.89 1.33 8.23 8.23 3.82 0.79 0 20 10.10 7.24 486 24.30 15.89 55 22.68 14.54 23.53 9.40 6.69 44 44 4.36 2.86 486 11.05 8.14 37 10.44 7.17 14.75 14.75 4.11 2.40 0 0.00 0.00 10316_20010604_142155 1 -1 -1 1 2 5 5 2 1 5 2 Fly from Austin to Kansas City on June 14th at 7pm Rental car in Kansas City Fly back to Austin on June 18th at 8:30am The system mistook AM for PM twice. I changed my wording to say evening and it took that. There may be an occasion when I want a hotel reservation for a leg of a trip but I do not require it for the entire length of that leg. I would hope the system could handle this by asking me when I want to check in and check out rather than using the dates of my flights. 10316 BILLY GRADY M a few true Austin, TX 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 8 XX 02 1 1 10316_20010611_103640 1 212.32 26 0 0.00 13 4.42 1.31 28 2.15 1.82 7 1.75 1.14 7.53 4.16 0.96 13 13 4.42 1.31 28 2.15 1.82 7 1.75 1.14 7.53 7.53 4.16 0.96 0 13 11.27 8.83 335 25.77 20.43 64 22.58 17.64 26.95 9.97 7.80 31 31 4.59 3.09 335 10.81 8.11 28 10.23 7.58 11.32 10.03 4.41 2.97 0 14.30 7.70 10316_20010611_104256 1 -1 -1 1 2 5 2 2 1 5 2 Fly from Austin to Jacksonville on Nov 22 at 8 am Fly from Jacksonville to Austin on Nov 25 at 5 pm The system should try to keep you on the same airline for the outbound and return trips rather than try to match the exact time you want to fly. 10316 BILLY GRADY M a few true Austin, TX 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 9 05 02 2 1 10316_20010612_135450 1 969.68 140 0 0.00 70 4.04 0.89 102 1.46 0.85 5 1.41 0.73 6.18 4.01 0.86 70 70 4.04 0.89 102 1.46 0.85 5 1.41 0.73 7.17 6.18 4.01 0.86 0 70 8.91 5.52 1524 21.77 12.72 63 21.17 11.78 26.20 8.66 5.14 123 123 4.96 3.23 1524 12.39 9.12 31 12.24 8.99 14.28 14.28 4.88 3.13 0 13.70 11.40 10316_20010612_142019 1 -1 -1 0 1 5 1 1 1 5 1 10316 BILLY GRADY M a few true Austin, TX 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 10 06 02 2 1 10316_20010619_154409 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10316_20010620_102120 1 -1 -1 0 2 5 5 1 1 5 1 10324 BOBBY GLEASON M a few true New York, NY 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 100to200k Yes morethan3 1 0 short 1 XX 02 2 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10324_20010508_070838 1 -1 -1 1 3 4 4 3 3 5 2 From New York (JFK) to Norfolk, VA With a hotel and rent a car Had to repeat many times. Not 100% sure I made hotel reservation 10324 BOBBY GLEASON M a few true New York, NY 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 100to200k Yes morethan3 1 0 short 2 XX 02 1 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10324_20010510_074716 1 -1 -1 1 5 5 5 4 4 5 4 5/15/01 Lga to Ord AA 317 Marriot Hotel Alamo Car 5/20/01 Ord to Lga AA 382 This was my 2nd time to use system and my experience gained on 1st use made the 2nd visit much better 10324 BOBBY GLEASON M a few true New York, NY 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 100to200k Yes morethan3 1 0 short 3 XX 02 1 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10324_20010514_055708 1 -1 -1 1 5 5 5 5 5 5 3 5/15 JFK to ATL DL 1472 10 AM Hilton Hotel Hertz Car 5/19 ATL to JFK DL 512 10:30 AM Much easier than the first time I made a "real" trip 10324 BOBBY GLEASON M a few true New York, NY 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 100to200k Yes morethan3 1 0 short 4 XX 02 1 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10324_20010515_064327 1 -1 -1 1 4 4 5 4 4 5 1 On 5/15 I made the following reservations 5/20 Co 429 LGA-BRISTOL Holiday Inn Budget Rental Car 5/21 Co 429 BRISTOL-LGA It is hard for me to wait for the beep after a few selections? I could not get the system to recognize the day 30th so I had to make my return flt on the only day the system would give me (the 21st)? 10324 BOBBY GLEASON M a few true New York, NY 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 100to200k Yes morethan3 1 0 short 5 XX 02 1 20 10324_20010516_041653 1 309.14 50 0 0.00 25 3.67 1.32 33 1.32 1.14 5 1.17 0.87 -4.00 -4.00 -4.00 25 25 3.29 1.88 33 1.32 1.14 5 1.17 0.87 7.90 -4.00 -4.00 -4.00 0 25 8.37 6.53 525 21.00 16.04 71 18.92 12.45 27.14 7.59 5.34 46 46 4.48 2.78 525 11.41 7.63 32 10.96 7.05 12.78 12.78 4.30 2.51 0 12.10 12.00 10324_20010516_042921 1 -1 -1 1 5 5 5 5 5 5 2 5/20 UA 837 EWR SFO Holiday INN Hertz 5/29 UA 72 SFO EWR 10332 BRANDON SINCLAIR M a few true Nashville, TN 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 1 0 0 short 1 XX 08 1 1 10332_20010722_204642 0 179.04 23 0 0.00 12 0.00 0.00 20 1.67 0.98 3 1.55 0.93 -4.00 -4.00 -4.00 12 12 0.00 0.00 20 1.67 0.98 3 1.55 0.93 0.00 -4.00 -4.00 -4.00 0 11 9.71 16.50 300 27.27 53.85 189 11.10 5.07 59.06 4.77 2.17 11 11 9.71 16.50 300 27.27 53.85 189 11.10 5.07 59.06 59.06 4.77 2.17 0 10.00 16.70 10332_20010722_210638 1 0 -2 0 5 4 4 4 4 5 2 I want to fly round trip from Boston to Philadelphia on 8/18, returning 8/20. The system confirmed the Boston to Philadelphia segment and the return trip and then went dead with no futher instructions or confirmations. 10332 BRANDON SINCLAIR M a few true Nashville, TN 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 1 0 0 short 2 XX 08 1 1 10332_20010722_210809 0 142.58 28 0 0.00 14 0.00 0.00 31 2.21 1.67 6 1.92 1.32 -4.00 -4.00 -4.00 14 14 0.00 0.00 31 2.21 1.67 6 1.92 1.32 0.00 -4.00 -4.00 -4.00 0 14 4.21 2.26 142 10.14 5.80 20 9.38 5.27 8.09 3.91 2.04 14 14 4.21 2.26 142 10.14 5.80 20 9.38 5.27 8.09 8.09 3.91 2.04 0 19.40 20.00 10332_20010722_211612 1 0 -2 0 4 4 5 4 4 5 2 I am traveling round-trip Boston to Seattle on 8/31, returning 9/9. After confirming the return trip city and date, the system went dead with no further instructions or comments. 10340 BRADLEY MOSER M many true Annapolis, MD 5-10 1 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k Yes 2 0 0 short 1 XX 01 1 1 10340_20010510_113500 0 213.82 31 0 0.00 15 4.87 1.26 26 1.73 0.70 3 1.64 0.63 -4.00 -4.00 -4.00 15 15 4.87 1.26 26 1.73 0.70 3 1.64 0.63 8.32 -4.00 -4.00 -4.00 0 16 8.12 9.56 221 13.81 9.85 35 12.40 8.35 36.42 6.23 6.07 21 21 4.27 1.98 221 10.52 5.22 28 9.65 3.44 10.73 10.73 3.95 1.36 0 50.00 33.30 10340_20010510_115838 1 -1 -1 0 4 5 5 1 1 5 1 Flying from Washington DC (Washington Reagan/ DCA) to Cedar Rapids (CID), IA on June 1, returning on June 5. 1. In registering on the AT&T website, it incorrectly identifies both Washington Reagan and Washington Dulles as having the airport code DCA. Reagan is DCA, Dulles is IAD. Since the difference getting to each of these airport is significant, that does not inspire confidence before even calling that I will be able to fly from the airport I want to use. 2. The system does not recognize the names "Washington Reagan" "Washington National" or "Reagan National" but only "Washington." Sicne there are three airports commonly known as "Washington," (DCA, IAD, and BWI) this also does not inspire confidence that I will eventually be ticketed out of DCA. 3. The system took five attempts to recognize "Cedar Rapids," spoken slowly and clearly as "Cedar Rapids" and as "Cedar Rapids, Iowa." 4. The system did not recognize the return date, but this was easily corrected. 5. Once the dates were set, the system put me on hold, apologized for the delay twice in 30 or 45 seconds, then went completely dead. I waited about 20 minutes on hold with no repsonse from the system before giving up. 10340 BRADLEY MOSER M many true Annapolis, MD 5-10 1 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k Yes 2 0 0 short 2 XX 01 1 1 10340_20010611_085300 0 103.80 9 0 0.00 4 4.70 0.74 3 0.75 0.50 1 0.67 -4.00 -4.00 -4.00 -4.00 4 4 3.43 2.39 3 0.75 0.50 1 0.67 -4.00 5.07 -4.00 -4.00 -4.00 0 5 16.52 16.87 88 17.60 14.43 42 11.50 5.45 45.30 9.32 5.85 9 9 6.82 1.27 88 9.78 7.24 25 7.88 4.76 10.20 10.20 6.40 -4.00 0 66.70 50.00 10340_20010611_085910 1 -1 -1 0 1 5 5 1 1 5 1 Round trip travel from Washington Reagan to Tucson System could not recognize airport name (Washington Reagan); finally settled on 'Washington', but could not recognize my 'yes' response to question, "Are you leaving from Washington?" After asking me 3 times whether I was leaving from Washington and not hearing my yes, it hung up. I attempted to call back, three subsequent calls were disconnected before the system spoke. 10340 BRADLEY MOSER M many true Annapolis, MD 5-10 1 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k Yes 2 0 0 short 3 XX 01 1 1 10340_20010620_115100 0 124.30 17 0 0.00 8 4.55 0.63 10 1.25 0.46 2 1.14 0.38 5.57 4.40 0.51 8 8 4.55 0.63 10 1.25 0.46 2 1.14 0.38 5.57 5.57 4.40 0.51 0 9 9.65 10.03 156 17.33 11.75 43 14.13 7.20 33.50 6.66 4.85 14 14 4.48 1.97 156 11.14 5.39 28 9.85 2.44 10.53 10.53 4.01 0.96 0 20.00 12.50 10340_20010620_115648 1 -1 -1 0 4 5 5 1 1 5 4 Flying from Reagan (DCA) to Chicago (ORD) dep. 03 aug, ret 05 Aug System still does not distinguish among the Washington area airports, also did not make clear that it was differentiating between O'Hare and Midway. After getting information (Washington, Chicago, dates, times), went to apologizing for the delay several times, then went dead 3:20 into the call. After hearing no response from the system from 3:20 to 5:20, I hung up. 10340 BRADLEY MOSER M many true Annapolis, MD 5-10 1 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k Yes 2 0 0 short 4 XX 01 1 1 10340_20010719_180900 0 392.17 41 0 0.00 20 6.19 2.31 35 1.75 0.91 3 1.68 0.89 11.05 5.93 2.06 20 20 6.19 2.31 35 1.75 0.91 3 1.68 0.89 11.79 11.05 5.93 2.06 0 21 12.44 18.09 606 28.86 33.62 122 24.20 26.65 78.38 9.14 10.21 26 26 8.93 10.26 606 23.31 26.61 103 20.12 21.50 40.47 40.47 7.66 8.16 0 42.90 40.00 10340_20010719_182252 1 0 0 0 2 2 1 2 1 3 2 Dep DCA 21 Aug 2001 arr MCI Dep MCI 24 Aug 2001 arr DCA I attempted to get a flight from Reagan (DCA) to Kansas City (MCI) leaving August 21 and returnign August 24. I could not leave from Reagan Airport in Washington, as the system still only recognizes "Washington" which it evidently takes to mean Dulles. I had some trouble getting it to recognize the return date, and then I evidently did not understand it when it suggested I intended to return the same day I flew. It never asked what time of day I wanted to leave Washington, but did ask when I wanted to leave Kansas City. I got as far as hearing flight options when I realized that it had misunderstood the return date, and I could not get the system to backtrack and correct the error. Also, all the flight options I heard were on multiple carriers. I think I recall at the outset telling the system that I prefer flying United; and the first leg of the flights were United. But rather than give me flights only utilizing United, it had me switching in Atlanta to Delta. I think that I, like most business travelers, would never switch carriers if it can be avoided, since that just seems to beg for trouble. If the system regularly gave multiple carriers, I would never use it. I ended the call when I realized I could not backtrack to correct the mistaken return date. "Go Back" and "help" or "help me" did not garner any response once it was reading flights. 10359 BRENT HOLLIS M many true Hobe Sound, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 1 01 02 2 1 10359_20010523_122632 1 185.78 26 0 0.00 13 4.14 1.44 24 1.85 1.68 7 1.42 0.67 8.53 3.77 0.59 13 13 4.14 1.44 24 1.85 1.68 7 1.42 0.67 8.53 8.53 3.77 0.59 0 13 9.66 6.79 290 22.31 15.56 49 20.08 13.92 19.79 8.81 6.34 30 30 4.07 3.03 290 9.67 7.64 33 8.86 6.35 14.50 14.50 3.71 2.34 0 0.00 0.00 10359_20010523_123425 1 -1 -1 1 4 5 5 4 4 5 1 10359 BRENT HOLLIS M many true Hobe Sound, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 2 02 02 2 1 10359_20010524_082717 1 447.84 60 0 0.00 30 4.06 0.91 67 2.23 1.94 8 2.03 1.64 6.14 3.99 0.83 30 30 4.06 0.91 67 2.23 1.94 8 2.03 1.64 6.82 6.14 3.99 0.83 0 30 10.08 6.14 739 24.63 15.52 62 23.34 14.06 24.56 9.58 5.59 63 63 4.75 3.36 739 11.73 9.13 37 11.32 8.61 16.12 16.12 4.56 3.05 0 10.40 13.30 10359_20010524_084206 1 -1 -1 1 4 5 4 5 4 5 1 10359 BRENT HOLLIS M many true Hobe Sound, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 3 03 02 2 1 10359_20010525_140743 1 640.89 98 0 0.00 49 3.84 0.98 85 1.73 1.60 10 1.56 1.07 9.26 3.72 0.58 49 49 3.84 0.98 85 1.73 1.60 10 1.56 1.07 9.26 9.26 3.72 0.58 0 49 8.63 5.37 988 20.16 12.54 53 19.48 11.71 20.09 8.39 5.16 107 107 3.88 2.66 988 9.23 7.26 36 8.98 6.81 14.28 14.28 3.78 2.47 0 16.50 14.30 10359_20010525_142323 1 -1 -1 1 5 4 4 5 4 5 2 10359 BRENT HOLLIS M many true Hobe Sound, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 4 04 02 2 1 10359_20010526_170854 1 387.36 56 0 0.00 28 3.95 0.92 48 1.71 1.24 6 1.56 0.93 7.79 3.80 0.53 28 28 3.95 0.92 48 1.71 1.24 6 1.56 0.93 7.79 7.79 3.80 0.53 0 28 9.28 6.97 592 21.14 15.15 57 19.81 13.67 30.39 8.49 5.72 63 63 3.96 2.70 592 9.40 7.24 32 9.03 6.69 13.59 13.59 3.80 2.42 0 8.30 10.70 10359_20010526_172037 1 -1 -1 1 4 5 5 4 4 5 1 10359 BRENT HOLLIS M many true Hobe Sound, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 5 XX 02 1 1 10359_20010601_091004 1 327.82 48 0 0.00 24 4.83 1.33 38 1.58 0.72 3 1.52 0.67 7.76 4.71 1.21 24 24 4.83 1.33 38 1.58 0.72 3 1.52 0.67 8.50 7.76 4.71 1.21 0 24 8.48 6.66 476 19.83 15.82 64 17.91 13.00 26.65 7.69 5.54 53 53 3.80 2.45 476 8.98 6.56 29 8.60 5.98 11.82 11.82 3.64 2.20 0 60.50 33.30 10359_20010601_092956 1 -1 -1 0 2 4 5 2 2 5 2 depart PBI morning 7-1 for OGG, return late night 7-8 The system could not understand Kahului, Maui, nor could it understand the airport code "OGG". The system could only recognize Honolulu. 10359 BRENT HOLLIS M many true Hobe Sound, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 6 XX 02 1 1 10359_20010601_091609 1 511.04 80 0 0.00 40 4.54 1.05 61 1.52 0.75 3 1.49 0.72 6.57 4.49 1.01 40 40 4.54 1.05 61 1.52 0.75 3 1.49 0.72 6.67 6.57 4.49 1.01 0 40 7.81 5.59 757 18.93 14.12 63 17.79 12.33 25.20 7.36 4.89 81 81 3.81 2.38 757 9.35 7.19 28 9.11 6.92 10.03 9.39 3.74 2.31 0 75.40 50.00 10359_20010601_093246 1 -1 -1 1 4 4 4 4 3 5 2 depart PBI morning 6-15 for BWI, return evening 6-18 system did not provide enough flight options 10359 BRENT HOLLIS M many true Hobe Sound, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 7 XX 02 1 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10359_20010607_091040 1 -1 -1 1 4 4 4 4 3 5 2 departing 6/8 from PBI to SFO, returning evening of 6/10 10359 BRENT HOLLIS M many true Hobe Sound, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 8 XX 02 1 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10359_20010607_091228 1 -1 -1 1 4 4 3 4 3 5 1 departing 7/1 from PBI to Sydney, returning 7/14, including Sheraton hotel room, and Hertz rental car 10359 BRENT HOLLIS M many true Hobe Sound, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 9 05 02 2 1 10359_20010608_085957 1 600.06 84 0 0.00 42 3.86 0.73 59 1.40 0.80 5 1.32 0.57 6.25 3.80 0.63 42 42 3.86 0.73 59 1.40 0.80 5 1.32 0.57 6.76 6.25 3.80 0.63 0 42 9.76 6.75 946 22.52 15.44 65 21.49 14.07 27.10 9.34 6.25 88 88 4.59 2.91 946 10.75 7.81 27 10.56 7.66 11.01 10.50 4.52 2.86 0 6.80 7.10 10359_20010608_091405 1 -1 -1 1 4 5 4 4 3 5 1 10359 BRENT HOLLIS M many true Hobe Sound, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 1 0 long 10 06 02 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10359_20010621_103917 0 -1 -1 -2 -2 -2 -2 -2 -2 -2 -2 10367 BYRON GREENWOOD M many true Bethesda, MD 0 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 short 1 XX 02 1 1 10367_20010511_115527 1 280.32 36 0 0.00 18 4.41 1.34 30 1.67 0.97 4 1.53 0.80 7.96 4.20 1.04 18 18 4.41 1.34 30 1.67 0.97 4 1.53 0.80 7.96 7.96 4.20 1.04 0 18 10.71 7.58 458 25.44 19.38 66 23.06 17.04 24.18 9.92 7.00 41 41 4.54 2.74 458 11.17 7.91 29 10.73 7.47 10.98 10.98 4.38 2.57 0 3.30 5.60 10367_20010511_120647 1 -1 -1 1 2 2 4 4 1 5 1 Leave Washington DC (IAD) June 15th 530pm arrive LAX 744pm rent Budget car for 32 dollars a day no hotel return LAX to IAD on June 24th 2pm-945pm If I wanted to rent the car and return it half way during the trip and then rent it again, I would assume that I could handle that with Budget in LA rather than with the computer i was talking to. I felt that there didn't seem to be many options at each point in the conversation. I "lucked" out when I wanted him to repeat my itinerary. I wasn't sure what to say for him to repeat it. He spoke through the flight number too fast to write down. 10367 BYRON GREENWOOD M many true Bethesda, MD 0 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 short 2 XX 02 1 1 10367_20010515_154552 1 797.57 128 0 0.00 64 4.14 1.00 103 1.61 0.81 5 1.56 0.69 6.39 4.11 0.96 64 64 4.14 1.00 103 1.61 0.81 5 1.56 0.69 7.42 6.39 4.11 0.96 0 64 7.93 4.83 1230 19.22 12.82 68 18.44 11.32 25.79 7.64 4.29 123 123 4.09 2.78 1230 10.00 8.35 32 9.82 8.14 12.25 12.25 4.02 2.69 0 10.70 10.90 10367_20010515_160636 1 -1 -1 0 2 2 2 1 1 5 2 going to madrid on a direct flight from washington dulles on june 9 returning the following saturday. I would have liked to rent a europcar but i guess that it wasn't available through the system, i wanted a nice bmw. I chose the Sheraton as a hotel, I didn't really care what hotel I would stay at. I wanted a direct flight but didn't know how to specify that based on the simple questions i was being asked. Luckily I knew that Spanair had direct flights so I tried to get on Spanair by guessing the times those flights would leave. Major dissapointment was not being able to escape a loop. I decided on a rental car but declined every option meaning that I didn't want what was being offered. The system kept repeating the options rather than escaping the rental car section. 10367 BYRON GREENWOOD M many true Bethesda, MD 0 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 short 3 XX 02 1 1 10367_20010627_161914 1 282.64 40 0 0.00 20 4.11 0.87 32 1.60 0.75 3 1.53 0.70 6.03 4.01 0.76 20 20 4.11 0.87 32 1.60 0.75 3 1.53 0.70 6.03 6.03 4.01 0.76 0 20 9.57 7.50 451 22.55 18.66 77 19.68 13.94 30.84 8.45 5.74 43 43 4.38 3.38 451 10.49 8.87 34 9.93 8.17 14.60 14.60 4.13 3.02 0 6.30 5.00 10367_20010627_163139 1 -1 -1 1 5 4 2 4 2 5 1 Trying to get to the Outer Banks, NC. Wasn't sure about the airport, or if there was one near the destination. I just wanted a sunday to sunday trip with a car so I could drive to the house I'd be staying at. I also wanted the same airlines for the round trip. Couldn't understand one of the suggested flights' airlines. 10367 BYRON GREENWOOD M many true Bethesda, MD 0 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 short 4 XX 02 1 1 10367_20010827_155634 1 365.85 56 0 0.00 28 4.34 1.54 38 1.36 0.83 3 1.30 0.78 -4.00 -4.00 -4.00 28 28 4.27 1.69 38 1.36 0.83 3 1.30 0.78 9.48 -4.00 -4.00 -4.00 0 28 8.23 7.25 541 19.32 17.11 72 17.37 13.91 30.20 7.42 5.94 53 53 4.31 2.70 541 10.21 7.28 27 9.88 6.96 11.43 10.01 4.20 2.60 0 7.90 3.60 10367_20010827_160807 1 1 1 2 4 4 4 5 2 5 1 Atlanta to Caracas, Venezuela on December 26 2001 Returning to Washington DC on January 5 2002 Both flights must connect through Miami. No hotel, car only in Caracas. I would like to know prices for flights and possibly ways of getting those prices to an absolute minimum if my dates and times are flexible. 10375 BRYAN STOVER M a few true X, NY 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes morethan3 1 0 long 1 01 03 2 1 10375_20010617_073124 0 554.55 79 14 18.11 46 2.74 1.91 61 1.33 1.65 7 1.20 1.42 -4.00 -4.00 -4.00 46 46 2.00 2.07 61 1.33 1.65 7 1.20 1.42 9.33 -4.00 -4.00 -4.00 0 33 10.05 10.67 1561 47.30 40.23 136 44.53 37.54 -4.00 -4.00 -4.00 61 60 5.10 6.41 1624 26.62 28.84 118 25.10 26.50 32.95 -4.00 -4.00 -4.00 2 71.40 65.20 10375_20010617_074809 1 -1 -1 0 1 2 1 1 1 4 1 10375 BRYAN STOVER M a few true X, NY 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes morethan3 1 0 long 2 02 03 2 1 10375_20010624_164628 1 246.94 40 12 11.31 21 2.15 1.09 32 1.52 1.63 6 1.30 1.30 -4.00 -4.00 -4.00 21 21 1.58 1.39 32 1.52 1.63 6 1.30 1.30 4.66 -4.00 -4.00 -4.00 0 19 8.94 9.83 674 35.47 33.83 125 30.50 26.72 -4.00 -4.00 -4.00 33 32 5.25 7.72 721 21.85 25.49 119 18.81 18.89 42.55 -4.00 -4.00 -4.00 4 74.30 47.60 10375_20010624_165527 1 -1 -1 1 4 4 3 4 2 4 1 10375 BRYAN STOVER M a few true X, NY 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes morethan3 1 0 long 3 03 03 2 1 10375_20010805_154031 1 464.33 50 7 4.33 26 2.77 1.47 129 4.96 4.88 20 4.36 3.87 -4.00 -4.00 -4.00 26 26 2.52 1.76 129 4.96 4.88 20 4.36 3.87 7.49 -4.00 -4.00 -4.00 0 24 9.58 9.63 995 41.46 44.65 125 37.83 41.88 27.85 8.78 9.00 41 41 5.19 4.20 995 24.27 25.58 96 22.48 23.15 18.78 17.70 4.88 3.74 0 24.60 50.00 10375_20010805_160228 1 1 1 1 2 3 3 2 1 4 1 10383 CALVIN SILVER M a few true Arlington, TX 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 short 1 XX 03 1 1 10383_20010704_205452 1 325.62 45 7 6.71 23 2.55 1.09 49 2.13 1.49 6 1.95 1.25 -4.00 -4.00 -4.00 24 24 2.43 1.19 50 2.08 1.47 6 1.91 1.24 5.83 -4.00 -4.00 -4.00 1 22 10.43 12.55 917 41.68 49.17 201 34.10 34.77 50.53 8.52 9.00 35 33 6.87 10.71 958 27.37 39.20 201 22.26 25.35 50.53 50.53 5.50 7.41 1 51.70 100.00 10383_20010708_142235 1 1 0 1 2 2 2 2 1 5 1 Taveling to Vancouver,BC on 9/13, return on 9/16, staying at Sheraton Wall Centre with no car rental. System seemed to be unable to recognize my PIN #, yet promised to send an e-mail itinerary which has not yet arrived, phone call was made at 4PM (CST) on 7/4/2001. Constantly had to repeat ALL desired info. 10383 CALVIN SILVER M a few true Arlington, TX 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 short 2 XX 03 2 1 10383_20010704_210330 1 262.72 49 9 8.88 25 2.17 0.86 49 1.96 2.07 9 1.67 1.49 -4.00 -4.00 -4.00 27 27 2.03 1.05 51 1.89 2.01 9 1.62 1.44 3.52 -4.00 -4.00 -4.00 2 24 6.82 4.68 674 28.08 30.40 108 24.61 25.75 -4.00 -4.00 -4.00 34 34 4.69 3.87 674 19.82 23.79 108 17.15 18.26 13.89 -4.00 -4.00 -4.00 1 45.90 81.50 10383_20010708_143259 1 1 0 1 2 3 2 2 1 5 2 10383 CALVIN SILVER M a few true Arlington, TX 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 short 3 XX 03 1 28 10383_20010708_124316 0 431.50 69 9 10.58 36 2.28 1.08 76 2.11 2.16 11 1.86 1.56 -4.00 -4.00 -4.00 39 39 2.20 1.10 79 2.03 2.10 11 1.79 1.51 6.88 -4.00 -4.00 -4.00 3 33 8.59 7.88 1239 37.55 43.39 200 32.47 32.64 -4.00 -4.00 -4.00 52 52 5.36 6.39 1260 24.23 34.44 200 20.78 24.08 42.85 -4.00 -4.00 -4.00 1 60.60 97.40 10383_20010709_212236 1 1 1 1 2 3 3 4 3 5 1 Air Travel from DFW to San Diego on 8/9/01, return on 8/12/01 needing Hotel and Rental Car. Air portion of trip went VERY well, when we got to the Hotel portion I asked about Sheraton Hotels, when the system responded that available rooms were $390 + taxes, I asked for a less expensive hotel. At this point the system went into the summary of my air portion and mentioned a Hertz car rental, completely ignoring any further mention/discussion of hotel reservations. Call was placed at approximately Noon, CST on Sunday, 7/8/01. 10383 CALVIN SILVER M a few true Arlington, TX 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 short 4 XX 03 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10383_20010709_214500 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 Had intended to make plan to go to Calif to see my new granddaughter. Tried 3 times between 8 and 8:30 PM tonite, Monday, July 9. System picked up my call but never responded in any fashion, just dead air time. 10383 CALVIN SILVER M a few true Arlington, TX 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 short 5 XX 03 1 20 10383_20010716_172808 1 473.03 70 17 19.37 36 2.51 1.18 83 2.31 2.21 10 2.09 1.80 -4.00 -4.00 -4.00 39 39 2.44 1.23 86 2.21 2.15 10 2.00 1.76 6.86 -4.00 -4.00 -4.00 3 34 9.80 12.55 1557 45.79 49.07 202 41.06 41.20 -4.00 -4.00 -4.00 57 54 5.76 6.74 1690 29.65 35.42 202 26.57 26.97 41.78 -4.00 -4.00 -4.00 1 61.80 97.40 10383_20010716_180257 1 1 0 1 2 2 2 2 2 5 1 Traveling from DFW to Memphis, R/T, needed mid-priced hotel/motel and rental car. Called system twice at approx. 4:30pm, Monday, 7/16. Ist call, system recognized my PIN then went dead after asking my Destination. No response to "Memphis, Tennessee" or "Help" or "Hello,is anybody there". Hung up after about 1 1/2 minutes of Dead Air. Waited about 1 inue and placed 2nd call. System could not recognize my PIN (Not the 1st time this has happened.) Was able to get Air Itinerary completed. Did not recognize Courtyard, Fairfield Inns, Ramada or "mid-priced" hotels, aski ed if I need a car. Before I could reply, system listed my Air flights with coment that "Hotel and Car Request had been made." Again, system interuppeted itself, did not recognize many of my statements, or requests. IT NEEDS HELP! 10383 CALVIN SILVER M a few true Arlington, TX 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 short 6 XX 03 1 27 10383_20010726_193514 0 374.78 24 -2 -2.00 15 -2.00 -2.00 78 5.20 6.96 28 3.57 3.06 -2.00 -2.00 -2.00 15 -2 -2.00 -2.00 78 5.20 6.96 28 3.57 3.06 -2.00 -2.00 -2.00 -2.00 -2 9 11.34 16.26 357 39.67 65.06 201 19.50 25.58 50.09 6.50 7.79 17 11 9.72 14.44 483 28.41 47.75 201 17.63 17.96 50.09 50.09 5.68 5.69 -2 47.80 73.30 10383_20010726_200210 1 1 0 0 1 3 2 1 2 5 1 Wanted to visit my daughter and new grand-dauhter in California. 1. Placed call at 6:40 PM, CST on 7.26.01. 2. System did NOT recognize my 5-digit Profile Indicator (again). 3. Tried to use "Restart" to get my Profile No. in the message, System asked "Where do you want to leave from?" I replied "Dallas/Ft. Worth." 4. System asked "Where do you want to go?", I responded "San Jose, California." 5. System asked "What Date?". I replied "August 23rd." 6. system made several comments about it having such a "long Day." I esponded "I know what you mean." 7. System then died, NO response to Help, Hello, Are you there. 8. I ended the call by restating my ID No. and that I was ending the call @ 6:43 PM CST. 10391 CAMERON CROWDER M never true Rockville Centre, NY 0 3-5 true N/A N/A N/A N/A true someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 long 1 01 06 2 1 10391_20010514_172110 1 439.06 36 0 0.00 18 5.50 2.60 70 3.89 4.90 16 3.18 3.97 -4.00 -4.00 -4.00 18 18 5.03 3.13 70 3.89 4.90 16 3.18 3.97 11.86 -4.00 -4.00 -4.00 0 18 13.57 9.99 609 33.83 23.75 75 31.41 22.08 35.26 12.30 8.65 26 25 9.77 5.81 673 25.88 17.23 64 24.36 15.69 26.23 26.23 9.08 4.80 0 22.90 44.40 10391_20010514_175040 1 -1 -1 1 4 5 4 5 5 5 1 10391 CAMERON CROWDER M never true Rockville Centre, NY 0 3-5 true N/A N/A N/A N/A true someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 long 2 02 06 2 1 10391_20010516_132545 1 140.68 14 0 0.00 7 5.03 1.39 17 2.43 2.15 7 1.67 0.82 7.45 4.63 0.97 7 7 5.03 1.39 17 2.43 2.15 7 1.67 0.82 7.45 7.45 4.63 0.97 0 7 10.61 5.70 185 26.43 14.14 43 23.67 13.26 17.46 9.47 5.30 10 9 8.25 3.81 252 25.20 17.60 67 20.56 10.28 14.08 12.82 7.68 3.64 0 5.90 14.30 10391_20010516_134530 1 -1 -1 1 5 5 4 5 4 5 1 10391 CAMERON CROWDER M never true Rockville Centre, NY 0 3-5 true N/A N/A N/A N/A true someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 long 3 03 06 2 1 10391_20010517_140250 1 787.29 68 0 0.00 34 5.34 1.92 113 3.32 2.91 16 2.94 1.89 -4.00 -4.00 -4.00 34 34 5.20 2.13 113 3.32 2.91 16 2.94 1.89 10.71 -4.00 -4.00 -4.00 0 34 12.92 8.82 1065 31.32 21.23 86 29.67 19.20 36.08 12.22 7.94 46 45 9.76 5.22 1154 25.09 16.61 89 23.67 13.69 26.33 26.33 9.39 4.62 0 16.80 26.50 10391_20010517_234914 1 -1 -1 1 4 4 2 4 4 5 1 10391 CAMERON CROWDER M never true Rockville Centre, NY 0 3-5 true N/A N/A N/A N/A true someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 long 4 04 06 2 1 10391_20010520_144850 1 259.07 22 0 0.00 11 6.48 3.49 45 4.09 5.20 16 2.90 3.57 11.02 6.03 3.32 11 11 6.48 3.49 45 4.09 5.20 16 2.90 3.57 11.63 11.02 6.03 3.32 0 11 11.67 4.77 323 29.36 11.32 43 28.00 10.94 15.81 11.25 4.82 15 14 9.17 3.31 431 28.73 23.62 108 23.07 9.10 15.81 15.81 8.66 2.81 0 2.20 9.10 10391_20010520_151849 1 -1 -1 1 5 3 5 5 4 5 1 10391 CAMERON CROWDER M never true Rockville Centre, NY 0 3-5 true N/A N/A N/A N/A true someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 long 5 XX 06 1 1 10391_20010523_155751 1 314.83 24 0 0.00 12 4.72 1.60 27 2.25 1.71 7 1.82 0.87 -4.00 -4.00 -4.00 12 12 4.72 1.60 27 2.25 1.71 7 1.82 0.87 8.55 -4.00 -4.00 -4.00 0 12 17.92 15.26 543 45.25 37.29 117 38.73 31.11 47.66 15.22 12.63 15 14 15.36 14.52 658 43.87 39.65 117 38.64 35.39 47.66 47.66 12.88 11.60 0 11.10 16.70 10391_20010523_200444 1 -1 -1 1 5 5 5 5 4 5 1 Using Japan Airlines Roundtrip: New York - Bangkok. On June 8, JAL flight # 5 to Tokyo Narita Airport, departs at 1:30 pm and arrives 4:10 pm one day later. From Tokyo Narita Airport, JAL flight # 707 departs at 6:30 pm and arrives in bangkok at 10:45 pm. On June 19, JAL flight # 718 departs Bangkok at 10:30 pm and arrives at Tokyo Narita Airport at 6:20 am, one day later. Then on JAL flight #6 leave Tokyo Narita Airport at 12 pm and arrive in New York at 11:20 am. Total price - $1,241.60 System worked great. Price seems a little high but otherwise no problems. I wonder if the system utizlizes web deals or just goes by the airlines prices ? Ssytem was easy to use and understand this time. 10391 CAMERON CROWDER M never true Rockville Centre, NY 0 3-5 true N/A N/A N/A N/A true someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 long 6 XX 06 1 1 10391_20010605_171544 1 294.98 30 0 0.00 15 4.37 2.04 40 2.67 3.48 15 1.79 0.70 10.28 3.95 1.26 15 15 4.37 2.04 40 2.67 3.48 15 1.79 0.70 10.28 10.28 3.95 1.26 0 15 13.21 7.06 522 34.80 18.67 68 32.43 16.87 25.53 12.33 6.42 21 20 9.91 5.84 588 28.00 17.84 68 26.00 15.70 25.53 25.53 9.08 4.66 0 2.50 6.70 10391_20010605_183605 1 -1 -1 1 4 3 4 4 5 5 2 Going from New York (Laguardia Airport- LGA) to Atlanta on August 27th. Using Delta flight # 271 which departs at 3:30 pm and arrives at 6:22 pm in Atlanta. Returning to NY on August 30th on Delta flight #1870 which leaves Atlanta at 5:30 pm and arrives in NY (LGA) at 7:58 pm. total price : $444.00 It was a little hard to understand the system when it was stating the time I would be returning to NY from Atlanta. On my return flight I, at first, could not understand whether the system said that I would get back at 7:50 or 7:58. The 8 and 0 were hard to distinguish. Also, the system had a semi- difficult time listing flights at the time I asked to leave around but since it was an approximate time anyway, the system found close enough times that it wasn't an issue this time. If I needed closer times to the ones I initially asked for it could have been a problem but since this trip doesn't require a distinct time the flights worked out great. 10391 CAMERON CROWDER M never true Rockville Centre, NY 0 3-5 true N/A N/A N/A N/A true someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 long 7 XX 06 1 1 10391_20010624_180019 1 210.70 18 0 0.00 9 5.05 1.78 35 3.89 4.34 15 2.50 1.31 8.56 4.62 1.28 9 9 5.05 1.78 35 3.89 4.34 15 2.50 1.31 8.56 8.56 4.62 1.28 0 9 17.02 8.82 414 46.00 24.04 77 42.13 22.50 27.55 15.70 8.43 13 12 12.76 7.53 484 37.23 22.43 72 34.33 20.73 26.61 26.61 11.50 6.44 0 2.90 11.10 10391_20010624_192152 1 -1 -1 1 5 5 5 5 5 5 2 On July 10,I depart from Laguardia airport in NY to West Palm Beach, Florida at 11:45 am and arrive there at 2:47 pm on Delta flight # 609. Then, on July 19 I return from West Palm Beach on Delta flight # 530 which departs at 8:15 pm and arrives at 11:05 pm at Laguardia airport in NY. The total price for the roundtrip is $225.50 The system was easy to understand this time and gave me the information that I required. It would be nice if, at the end of the itinerary - after listing the total price - the system could tell you if you have the lowest fare and if not then offer alternatives. Otherwise, the system works great and is easy to use. 10391 CAMERON CROWDER M never true Rockville Centre, NY 0 3-5 true N/A N/A N/A N/A true someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 long 8 XX 06 1 1 10391_20010723_164428 1 287.76 24 0 0.00 12 4.72 1.85 40 3.33 3.85 15 2.27 1.19 8.20 4.40 1.57 12 12 4.72 1.85 40 3.33 3.85 15 2.27 1.19 8.77 8.20 4.40 1.57 0 12 18.00 10.49 535 44.58 22.59 83 41.09 20.00 36.54 16.32 9.15 17 17 12.71 7.96 535 31.47 19.17 68 29.19 17.24 28.45 28.45 11.72 7.08 0 10.00 25.00 10391_20010723_173856 1 0 0 1 5 5 4 4 5 5 2 On August 3, I am going to Washington fron New York (LGA) on Delta flight # 1753 which leaves at 12:30 in the afternoon and arrives at 1:56 pm at Washington National Airport. On August 6. I am returning from Washington to New York on Delta flight # 1764 which leaves at 6:30 pm and arrives in NY (LGA) at 7:42 pm. The total price was $319.00. System was easy to use and provided the information that I needed in a timely manner. I just wish the system could tell you if there were better prices using different times for flights. Otherwise, no problems at all. 10391 CAMERON CROWDER M never true Rockville Centre, NY 0 3-5 true N/A N/A N/A N/A true someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 long 9 05 06 2 1 10391_20010727_030911 1 426.76 40 -2 -2.00 21 -2.00 -2.00 91 4.33 4.67 14 3.85 4.22 -2.00 -2.00 -2.00 21 -2 -2.00 -2.00 91 4.33 4.67 14 3.85 4.22 -2.00 -2.00 -2.00 -2.00 -2 19 -2.00 -2.00 757 39.84 29.86 120 35.39 23.34 -2.00 -2.00 -2.00 28 -2 -2.00 -2.00 757 27.04 25.27 107 24.07 20.20 -2.00 -2.00 -2.00 -2.00 -2 6.60 26.30 10391_20010727_035540 1 1 0 1 4 3 4 4 4 5 1 10391 CAMERON CROWDER M never true Rockville Centre, NY 0 3-5 true N/A N/A N/A N/A true someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 long 10 06 06 2 1 10391_20010731_103633 1 619.67 50 0 0.00 25 5.01 1.76 134 5.36 4.52 15 4.96 4.13 8.43 4.87 1.65 25 25 5.01 1.76 134 5.36 4.52 15 4.96 4.13 9.96 8.43 4.87 1.65 0 25 18.46 16.19 1130 45.20 36.42 142 41.17 30.98 65.52 16.50 13.17 34 34 13.57 13.85 1130 33.24 32.24 129 30.33 27.86 56.11 54.55 12.33 11.99 0 12.70 28.00 10391_20010731_111209 1 1 0 1 4 5 4 5 5 5 1 10405 CARLOS SCHAEFER M a few true Washington, DC 2 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 1 0 0 short 1 XX 05 1 1 10405_20010516_081732 1 303.41 32 0 0.00 16 1.15 0.90 88 5.50 2.73 10 5.20 2.54 -4.00 -4.00 -4.00 16 16 1.15 0.90 88 5.50 2.73 10 5.20 2.54 2.93 -4.00 -4.00 -4.00 0 16 9.65 6.70 455 28.44 18.07 76 25.27 13.33 28.07 8.42 4.71 16 16 9.65 6.70 455 28.44 18.07 76 25.27 13.33 28.07 28.07 8.42 4.71 0 36.70 66.70 10405_20010516_084727 1 -1 -1 1 4 4 3 4 4 4 3 Depart Providence, RI (T.F.Green Airport) on Tuesday 29 May 2001, by USAirFlight No. 1568 leaving at Noon, direct flight to Washington,DC (Washington National) arriving at 1:25PM. Cost $292.75 Based on the fact this was my first call to the system, I did not not know what to expect, however, after some slight confusion, I got on track with the questons asked of me. There was some slight confusion, as I would respond to a question, only to have the question repeated. It took me a couple of minutes to adjust to understanding the computerized voice responses, however, the only word I had difficulty understanding was the departure time from Providence, which I finally understood to be "noon". I was not asked for my name and/or my address, only my I.D. Number. All in all, for this simple request for a direct flight from Providence, RI, to Washington, DC.on Tuesday, 29 May 2001, I would say it was very simple and I am sure I will do better on the next call. 10405 CARLOS SCHAEFER M a few true Washington, DC 2 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 1 0 0 short 2 XX 05 1 1 10405_20010523_135313 1 304.50 30 0 0.00 15 1.67 1.37 78 5.20 3.30 10 4.86 3.13 -4.00 -4.00 -4.00 15 15 1.67 1.37 78 5.20 3.30 10 4.86 3.13 4.84 -4.00 -4.00 -4.00 0 15 10.27 11.12 421 28.07 29.20 115 21.86 17.19 44.16 7.84 6.20 15 15 10.27 11.12 421 28.07 29.20 115 21.86 17.19 44.16 44.16 7.84 6.20 0 16.50 50.00 10405_20010523_142009 1 -1 -1 1 2 5 5 3 5 4 1 Depart Hartford, Ct on 12 Oct 2001 @ 10:35AM Flight 1453, direct to Toronto Canada, arrieve 12 Oct 2001 @ 1235PM Toronto, Canada Return: Depart Toronto, Canada on 19 Oct 2001 @9:25PM Flight 1458, Arrive Hartford, Ct 19 Oct 2001 @11:08PM The only problem I encountered was the automated system kept repeating my departure from Hartford, CT, as Huntsville, AL. After the third time I finally was able to communicate departure was from Hartford, CT. Otherwise, "we" had a good communication. 10405 CARLOS SCHAEFER M a few true Washington, DC 2 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 1 0 0 short 3 XX 05 2 1 10405_20010629_111830 1 343.55 40 0 0.00 20 1.30 1.37 78 3.90 2.49 10 3.58 2.09 -4.00 -4.00 -4.00 20 20 1.30 1.37 78 3.90 2.49 10 3.58 2.09 5.92 -4.00 -4.00 -4.00 0 20 9.67 10.48 562 28.10 29.57 132 22.63 17.08 47.18 7.70 5.79 20 20 9.67 10.48 562 28.10 29.57 132 22.63 17.08 47.18 47.18 7.70 5.79 0 20.20 42.10 10405_20010629_122455 1 0 -2 1 5 4 4 2 4 4 2 Depart T.F. Green Airport, Providence, RI on 6 July 2001 @ 9:15AM, on American Flight 239...arrive Chicago O'Hare 10:45AM Depart Chicago O'Hare on 15 July 2001 @3:00PM on American Flight 362, connect at NY LaGuardia on American Flight 4487, and arrive T.F. Green in Providence, RI @ 8:00PM. Cost: $883.25 This was the first time I have been asked for my PIN #, and alsothe first time after completing the flight itenery, I was asked if I wanted to make this trip. I believe the system should ask: 1. Do youwant Coach, Business,or First Class travel? 2. Do you desire a hotel and/or a Rental Car? I shall ask about these on my next call........ It seems the System sometimes does not understand my responses, maybe because I have a varying degree of horseness at times. On the next call I shall ask more questions about flying the various Classes, and hotel and rental car. I do believe the System has a lot of promise, and I would not be concerned about using it to "book" a real trip, make payment arrangements, and receiving an email confirmation of an electronic ticket. 10405 CARLOS SCHAEFER M a few true Washington, DC 2 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 1 0 0 short 4 XX 05 1 1 10405_20010723_105808 1 670.98 56 0 0.00 28 1.80 1.28 179 6.39 3.72 16 6.04 3.26 -4.00 -4.00 -4.00 28 28 1.79 1.30 179 6.39 3.72 16 6.04 3.26 4.57 -4.00 -4.00 -4.00 0 28 12.26 11.22 1147 40.96 31.45 157 36.67 22.14 55.89 10.64 7.40 28 28 12.26 11.22 1147 40.96 31.45 157 36.67 22.14 55.89 55.89 10.64 7.40 0 17.00 55.60 10405_20010723_115241 1 1 0 1 2 2 2 2 3 4 1 Depart T.F. Green Airport in Providence, RI on 3 September 2001 at 8:00am for New Orleans, LA on Delta flight 351 via Hartsdale, Atlanta, Ga-arrive New Orleans 12:29pm Return 10 September 2001 Depart New Orleans 10:30am Delta Flight 256 via Hartsdale, Atlanta, Ga. Arrive T.F. Green Providence, RI 4:37pm It seemed as if I was not able to communicate my flight schedule with a lot of repeating, in fact on the return from New Orleans to Providence, the system kept wanting to send me to Seattle. In any event, although it took a little longer to get my flight schedule correct, the system finally got it right. Although I asked for hotel reservations, the system did not seem to pick up on this, maybe it is not yet programmed yet to do so. All in all I still feel very positive about the system, and see a future for it. 10421 CASEY DUNHAM M never true Rochester, NY 3-5 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 short 1 XX 02 1 28 10421_20010604_154901 0 -3.00 39 0 0.00 19 4.30 1.16 34 1.79 1.08 4 1.67 0.97 7.43 4.12 0.90 19 19 4.30 1.16 34 1.79 1.08 4 1.67 0.97 7.43 7.43 4.12 0.90 0 20 9.96 12.07 410 20.50 17.14 67 18.05 13.56 30.04 8.90 11.40 45 45 3.77 2.60 410 9.11 8.02 29 8.66 7.51 12.15 12.15 3.58 2.29 0 14.70 21.10 10421_20010604_161112 1 -1 -1 0 4 4 4 2 1 5 3 Air travel from Rochester NY to Raleigh-Durham NC. The system understood my destination to be Rome and could not be corrected. 10421 CASEY DUNHAM M never true Rochester, NY 3-5 1 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 short 2 XX 02 1 27 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10421_20010604_162132 1 -1 -1 1 4 4 4 4 4 5 3 Air Travel ROC to RDU 10448 CECIL IVEY M a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 1 01 06 2 1 10448_20010528_220517 1 176.62 16 0 0.00 8 5.48 1.68 64 8.00 4.28 14 7.14 3.80 7.97 5.13 1.45 8 8 5.48 1.68 64 8.00 4.28 14 7.14 3.80 7.97 7.97 5.13 1.45 0 8 11.82 6.56 239 29.88 16.93 57 26.00 13.94 22.35 10.32 5.40 12 11 8.60 3.25 299 24.92 14.43 60 21.73 9.73 12.81 12.81 8.17 3.10 0 1.60 12.50 10448_20010528_222845 1 -1 -1 1 5 5 5 5 3 4 1 10448 CECIL IVEY M a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 2 02 06 2 1 10448_20010602_125623 1 192.05 14 0 0.00 7 13.27 23.68 23 3.29 3.59 11 2.00 1.26 -4.00 -4.00 -4.00 7 7 13.27 23.68 23 3.29 3.59 11 2.00 1.26 66.86 -4.00 -4.00 -4.00 0 7 10.87 6.26 192 27.43 15.67 50 23.67 13.26 20.04 9.34 5.23 10 9 8.45 3.78 259 25.90 17.28 67 21.33 10.07 14.05 12.53 7.94 3.69 0 0.00 0.00 10448_20010602_132151 1 -1 -1 1 5 5 5 5 3 4 1 10448 CECIL IVEY M a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 3 03 06 2 1 10448_20010611_130048 1 400.12 42 0 0.00 21 5.42 1.95 130 6.19 4.61 17 5.65 3.99 -4.00 -4.00 -4.00 21 21 5.42 1.95 130 6.19 4.61 17 5.65 3.99 10.40 -4.00 -4.00 -4.00 0 21 11.34 7.94 584 27.81 19.79 77 25.35 16.69 29.99 10.41 6.87 29 28 8.50 4.70 693 23.90 20.58 109 20.86 12.70 20.92 20.92 8.04 4.10 0 20.00 38.10 10448_20010611_172140 1 -1 -1 1 1 1 1 2 1 5 1 10448 CECIL IVEY M a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 4 04 06 2 1 10448_20010617_112038 1 324.75 24 0 0.00 12 5.21 1.74 50 4.17 3.93 11 3.55 3.45 7.99 4.95 1.58 12 12 5.21 1.74 50 4.17 3.93 11 3.55 3.45 7.99 7.99 4.95 1.58 0 12 19.67 14.60 559 46.58 31.10 124 39.55 20.25 58.06 16.18 8.58 18 18 13.11 10.49 559 31.06 24.52 109 26.47 15.40 48.82 48.82 11.01 5.70 0 10.00 25.00 10448_20010617_114136 1 -1 -1 1 1 4 4 4 1 4 1 10448 CECIL IVEY M a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 5 XX 06 1 1 10448_20010621_130105 1 200.94 24 0 0.00 12 4.11 1.90 48 4.00 4.67 17 2.82 2.36 8.46 3.72 1.37 12 12 4.11 1.90 48 4.00 4.67 17 2.82 2.36 8.46 8.46 3.72 1.37 0 12 10.65 6.51 313 26.08 14.79 44 24.45 14.34 19.77 9.82 6.12 17 16 7.98 3.33 377 22.18 13.57 64 19.56 8.52 12.87 12.61 7.67 3.20 0 16.70 33.30 10448_20010621_131528 1 -1 -1 1 3 3 2 4 1 5 3 Depart Portland, OR on Aug. 23 at 6:30am on United flight 796 and arrive in Chicago, IL at 12:19pm. Depart Chicago, IL on Aug. 28 at 8:10am on United flight 1073 and arrive back in Portland, OR at 10:27am. At one point the system didn't find flights during the time I specified, so it just stated that it couldn't find flights and then beeped. I instructed it to look for 'other times' which was not understood. Instead the system wanted me to enter an arrival city - which it had already understood from earlier in the conversation. I then said 'start over' and the system thought I said 'Charlotte.' I leafed through my Mercury instructions and found that the 'start over' command was indeed correct. I said it again and it recognized it. Once I started over I got through the booking OK - but I was forced to speak as I knew the system would understand me - not the way I wanted to speak. 10448 CECIL IVEY M a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 6 XX 06 1 1 10448_20010621_183337 1 194.92 18 0 0.00 9 4.10 1.19 24 2.67 1.87 6 2.25 1.49 5.86 3.88 1.06 9 9 4.10 1.19 24 2.67 1.87 6 2.25 1.49 6.15 5.86 3.88 1.06 0 9 16.42 8.23 343 38.11 18.07 68 34.38 15.15 27.86 14.99 7.51 14 13 11.37 4.48 445 31.79 23.18 102 26.38 11.81 17.85 17.85 10.83 4.21 0 0.00 0.00 10448_20010621_184746 1 -1 -1 1 3 3 2 4 1 5 2 Nov. 1: Depart Portland, OR at 8:15am on Northwest flight 374 and arrive in Minneapolis/St. Paul, MN at 1:27pm. Then depart Minneapolis/St. Paul at 2:55pm on Northwest flight 1172 and arrive in Indianapolis, IN at 5:29pm. Nov. 4: Depart Indianapolis at 9:10am on Northwest flight 1271 and arrive in Minneapolis/St. Paul at 9:55am. Then depart Minneapolis/St. Paul at 11:40am on Northwest flight 379 and arrive in Portland at 1:33pm. Once you get down a path that you don't end up wanting, it's hard to know what to say in order to back-track. 10448 CECIL IVEY M a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 7 XX 06 1 1 10448_20010625_104511 1 220.68 22 0 0.00 11 3.93 1.12 32 2.91 2.21 6 2.60 2.07 5.49 3.77 1.04 11 11 3.93 1.12 32 2.91 2.21 6 2.60 2.07 5.49 5.49 3.77 1.04 0 11 14.98 8.34 397 36.09 18.56 61 33.60 17.52 26.49 13.83 7.82 16 15 10.98 4.80 499 31.19 22.59 102 26.47 12.83 17.55 17.55 10.51 4.61 0 0.00 0.00 10448_20010625_105831 1 -1 -1 1 3 4 4 4 1 5 1 Aug. 17: Depart Portland, OR on Northwest (NW) flight 372 at 7am and arrive in Minneapolis/St. Paul (M/SP) at 12:18pm. Then depart M/SP on NW flight 566 at 1:10pm and arrive in Hartford, Connecticut at 4:55pm. Aug. 19: Depart Hartford on NW flight 967 at 1:25pm and arrive in M/SP at 3:23pm. Then depart M/SP on NW flight 371 at 4:50pm and arrive in Portland at 6:30pm. 10448 CECIL IVEY M a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 8 XX 06 1 1 10448_20010626_231122 1 141.40 16 0 0.00 8 5.20 2.01 34 4.25 4.80 15 2.71 2.21 8.87 4.68 1.47 8 8 5.20 2.01 34 4.25 4.80 15 2.71 2.21 8.87 8.87 4.68 1.47 0 8 11.22 5.68 230 28.75 12.78 44 26.57 12.09 18.90 10.12 5.13 11 10 8.97 3.16 294 26.73 14.38 64 23.00 7.75 12.99 12.99 8.52 3.00 0 0.00 0.00 10448_20010626_232234 1 -1 -1 1 3 4 4 4 1 4 3 Sept. 13: Depart Portland, OR at 6:35am on United flight 494 and arrive in Chicago (O'Hare) at 12:15pm. Sept. 16: Depart Chicago (O'Hare) at 9:15am on United flight 1891 and arrive in Portland at 11:20am. The price for the trip is $393.00 10448 CECIL IVEY M a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 9 05 06 2 1 10448_20010627_213235 1 236.64 16 0 0.00 8 6.00 3.91 64 8.00 9.04 22 6.00 7.62 11.23 5.26 3.55 8 8 6.00 3.91 64 8.00 9.04 22 6.00 7.62 11.23 11.23 5.26 3.55 0 8 21.74 18.87 412 51.50 39.12 140 38.86 17.13 65.54 15.48 7.06 12 12 14.49 13.89 412 34.33 30.74 125 26.09 11.95 56.68 56.68 10.66 4.24 0 4.70 25.00 10448_20010627_220054 1 -1 -1 1 1 4 4 4 1 5 1 10448 CECIL IVEY M a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 10 06 06 2 1 10448_20010628_210528 1 292.34 22 0 0.00 11 6.08 3.17 72 6.55 7.29 18 5.40 6.55 10.70 5.61 2.93 11 11 6.08 3.17 72 6.55 7.29 18 5.40 6.55 11.06 10.70 5.61 2.93 0 11 18.68 16.60 490 44.55 35.06 142 34.80 14.33 65.16 14.03 6.50 16 16 12.84 12.05 490 30.63 27.33 127 24.20 9.63 56.10 56.10 9.95 3.61 0 4.20 18.20 10448_20010628_212305 1 1 0 1 2 4 4 4 1 4 1 10456 CHARLIE RITTER M never true Los Angeles, CA 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 0 0 long 1 01 01 2 1 10456_20010521_132900 1 463.33 57 0 0.00 28 5.91 2.15 56 2.00 1.61 9 1.74 0.86 -4.00 -4.00 -4.00 28 28 5.91 2.15 56 2.00 1.61 9 1.74 0.86 12.69 -4.00 -4.00 -4.00 0 29 9.86 16.56 802 27.66 47.29 186 22.00 36.84 55.39 8.23 14.31 34 34 7.02 7.85 802 23.59 26.15 98 21.33 22.95 37.08 37.08 6.11 5.87 0 60.70 46.40 10456_20010521_133831 1 -1 -1 1 3 4 3 4 3 5 1 10456 CHARLIE RITTER M never true Los Angeles, CA 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 0 0 long 2 02 01 2 1 10456_20010521_134500 0 321.17 45 0 0.00 22 5.29 1.90 45 2.05 1.36 6 1.86 1.06 -4.00 -4.00 -4.00 22 22 5.29 1.90 45 2.05 1.36 6 1.86 1.06 10.76 -4.00 -4.00 -4.00 0 23 8.08 9.62 514 22.35 22.90 75 19.95 20.28 29.32 7.12 8.63 27 27 6.00 5.40 526 19.48 18.88 75 17.35 15.58 29.32 29.32 5.11 2.78 0 106.70 90.90 10456_20010521_135143 1 -1 -1 1 4 5 5 4 4 5 1 10456 CHARLIE RITTER M never true Los Angeles, CA 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 0 0 long 3 03 01 2 1 10456_20010523_152600 0 673.54 45 0 0.00 22 6.61 2.14 48 2.18 0.85 4 2.10 0.77 -4.00 -4.00 -4.00 22 22 6.61 2.14 48 2.18 0.85 4 2.10 0.77 12.04 -4.00 -4.00 -4.00 0 23 13.11 15.21 827 35.96 28.14 120 32.14 21.86 52.70 11.31 12.82 30 30 7.24 4.44 827 27.57 16.00 57 26.55 15.27 21.26 21.26 6.76 3.63 0 31.30 45.50 10456_20010523_153833 1 -1 -1 0 2 4 2 1 1 5 1 10456 CHARLIE RITTER M never true Los Angeles, CA 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 0 0 long 4 04 01 2 2 10456_20010524_121200 1 1418.65 87 0 0.00 43 6.95 2.84 75 1.74 1.05 6 1.64 0.82 -4.00 -4.00 -4.00 43 43 6.95 2.84 75 1.74 1.05 6 1.64 0.82 14.60 -4.00 -4.00 -4.00 0 44 8.99 10.99 827 18.80 16.06 80 17.37 13.14 29.87 8.50 10.63 50 50 5.85 3.62 827 16.54 11.79 50 15.86 10.87 17.39 15.57 5.65 3.37 0 32.00 18.60 10456_20010524_122434 1 -1 -1 1 4 5 4 5 3 5 1 10456 CHARLIE RITTER M never true Los Angeles, CA 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 0 0 long 5 XX 01 1 1 10456_20010828_204000 1 273.72 25 0 0.00 12 7.52 2.49 19 1.58 1.00 4 1.36 0.67 12.36 7.08 2.07 12 12 7.52 2.49 19 1.58 1.00 4 1.36 0.67 12.36 12.36 7.08 2.07 0 13 13.83 15.18 397 30.54 28.66 97 25.00 21.47 55.69 10.34 8.88 15 15 10.91 9.95 397 26.47 24.40 78 22.79 20.55 31.42 31.42 9.45 8.48 0 26.30 25.00 10456_20010828_204524 1 0 -2 1 5 5 4 4 4 5 2 flight from Cincinnati, OH to Cologne germany on december 3 with return on december 17 10456 CHARLIE RITTER M never true Los Angeles, CA 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 0 0 long 6 XX 01 1 1 10456_20010828_204600 0 492.83 55 0 0.00 27 5.31 1.73 43 1.59 1.15 6 1.42 0.76 -4.00 -4.00 -4.00 27 27 5.31 1.73 43 1.59 1.15 6 1.42 0.76 10.30 -4.00 -4.00 -4.00 0 28 11.88 13.87 662 23.64 22.62 99 20.85 17.47 54.54 10.30 11.28 42 42 5.37 3.22 662 15.76 11.28 46 15.02 10.34 17.31 17.31 5.08 2.64 0 88.40 85.20 10456_20010828_205607 1 1 1 1 4 5 5 4 4 5 3 from cincinnati, oh to boston, ma departing september 16 in evening, returning september 30. rental car from sep 16 to sep 30 10464 CEDRIC GALVAN M many true Rochester, NY 2 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes morethan3 0 0 short 1 XX 02 1 1 10464_20010613_140108 0 -3.00 37 0 0.00 18 5.12 2.70 46 2.56 2.43 11 2.06 1.25 -4.00 -4.00 -4.00 18 18 4.98 2.90 46 2.56 2.43 11 2.06 1.25 14.29 -4.00 -4.00 -4.00 0 19 8.55 5.10 416 21.89 13.99 52 20.22 12.28 23.56 7.72 3.69 36 36 4.46 3.03 416 11.56 10.15 31 11.00 9.73 10.40 9.85 4.30 2.92 0 19.60 22.20 10464_20010613_141028 1 -1 -1 0 1 2 3 1 1 5 1 from roc ny to las vegas depart 8-9-01 return 8-11 system wanted to route me via northwest or twa. i could not get it to try a different airline. i had just filled out my user preferences for airline to be usair and it did not give me any info on usair flights 10472 CHRISTIAN CARLTON M never true Champaign, IL 3-5 0 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 long 1 01 04 2 1 10472_20010525_204513 1 473.15 33 0 0.00 16 2.83 2.38 38 2.38 4.26 18 1.33 0.90 11.38 2.26 0.71 16 16 2.83 2.38 38 2.38 4.26 18 1.33 0.90 11.38 11.38 2.26 0.71 0 17 18.36 29.40 317 18.65 13.33 57 16.25 9.24 101.89 13.14 20.69 21 21 5.47 4.38 317 15.10 10.76 46 13.55 8.31 17.39 17.39 4.88 3.52 0 5.30 12.50 10472_20010525_205839 1 -1 -1 1 4 4 4 4 4 4 1 10472 CHRISTIAN CARLTON M never true Champaign, IL 3-5 0 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 long 2 02 04 2 1 10472_20010526_104028 1 241.94 34 0 0.00 17 2.69 2.22 38 2.24 4.34 19 1.19 0.40 11.15 2.16 0.44 17 17 2.69 2.22 38 2.24 4.34 19 1.19 0.40 11.15 11.15 2.16 0.44 0 17 9.40 11.07 344 20.24 14.96 46 18.63 13.84 -4.00 -4.00 -4.00 23 22 5.42 4.57 359 15.61 11.32 46 14.23 9.40 16.96 -4.00 -4.00 -4.00 0 7.70 11.80 10472_20010526_104819 1 -1 -1 1 5 5 5 5 4 4 1 10472 CHRISTIAN CARLTON M never true Champaign, IL 3-5 0 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 long 3 03 04 2 1 10472_20010604_173351 1 513.11 79 0 0.00 39 2.53 1.57 78 2.00 2.68 13 1.71 2.00 9.12 2.36 1.15 39 39 2.53 1.57 78 2.00 2.68 13 1.71 2.00 9.12 9.12 2.36 1.15 0 40 7.87 10.11 649 16.23 14.96 59 15.13 13.43 30.76 7.29 9.53 49 49 4.73 4.17 649 13.24 10.38 48 12.52 9.16 18.67 18.67 4.44 3.68 0 12.70 17.90 10472_20010604_174610 1 -1 -1 1 4 4 4 4 4 4 1 10472 CHRISTIAN CARLTON M never true Champaign, IL 3-5 0 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 long 4 04 04 2 1 10472_20010605_115617 1 459.47 79 0 0.00 39 2.57 1.53 75 1.92 2.93 19 1.47 0.86 10.99 2.35 0.65 39 39 2.57 1.53 75 1.92 2.93 19 1.47 0.86 10.99 10.99 2.35 0.65 0 40 6.91 8.56 616 15.40 11.65 45 14.64 10.75 23.74 6.48 8.22 47 47 4.69 3.56 616 13.11 7.89 34 12.65 7.33 14.70 14.70 4.48 3.27 0 9.30 15.40 10472_20010605_120603 1 -1 -1 1 3 5 4 3 3 4 1 10472 CHRISTIAN CARLTON M never true Champaign, IL 3-5 0 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 long 5 XX 04 1 1 10472_20010606_113425 1 362.43 60 0 0.00 30 3.26 2.52 76 2.53 3.12 14 2.14 2.28 11.47 2.98 2.03 30 30 3.26 2.52 76 2.53 3.12 14 2.14 2.28 11.47 11.47 2.98 2.03 0 30 6.70 8.08 467 15.57 11.74 48 14.45 10.19 -4.00 -4.00 -4.00 35 34 4.85 3.66 482 13.77 9.31 48 12.76 7.27 18.00 -4.00 -4.00 -4.00 0 14.50 16.70 10472_20010606_114434 1 -1 -1 1 3 4 3 2 2 4 1 From Indianinapolis, Indiana to Washington National on September 17th returning to Indy on September 20th. The system was not able to recognize the inital deparature point - Champaign, Illinois so I changed it to another nearby airport. 10472 CHRISTIAN CARLTON M never true Champaign, IL 3-5 0 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 long 6 XX 04 1 1 10472_20010606_202404 1 286.15 47 0 0.00 23 2.20 0.90 34 1.48 1.16 6 1.27 0.63 5.98 2.03 0.36 23 23 2.20 0.90 34 1.48 1.16 6 1.27 0.63 5.98 5.98 2.03 0.36 0 24 7.92 10.12 373 15.54 11.77 43 14.35 10.44 30.53 6.94 9.11 29 29 4.58 3.46 373 12.86 7.95 32 12.18 7.18 14.31 14.31 4.23 2.96 0 2.90 4.30 10472_20010606_202922 1 -1 -1 1 4 4 4 4 4 4 2 Depart Chicago to Tokyo on October 15th and return to Chicago from Japan on October 25, 2001. 10472 CHRISTIAN CARLTON M never true Champaign, IL 3-5 0 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 long 7 XX 04 1 1 10472_20010612_174456 1 232.98 42 0 0.00 21 2.55 1.39 39 1.86 2.22 11 1.40 0.75 7.96 2.28 0.65 21 21 2.55 1.39 39 1.86 2.22 11 1.40 0.75 7.96 7.96 2.28 0.65 0 21 6.52 7.93 318 15.14 12.15 48 13.50 9.78 -4.00 -4.00 -4.00 26 25 4.39 3.29 333 12.81 7.85 32 12.04 6.94 14.01 -4.00 -4.00 -4.00 0 10.30 14.30 10472_20010612_174944 1 -1 -1 1 4 4 4 3 4 4 2 Travel from Indinapolis, Indiana to San Francisco on September 15th and return on September 20th. 10472 CHRISTIAN CARLTON M never true Champaign, IL 3-5 0 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 long 8 XX 04 1 1 10472_20010612_175025 1 250.97 37 0 0.00 18 2.61 1.49 32 1.78 2.37 11 1.24 0.56 7.28 2.34 0.95 18 18 2.61 1.49 32 1.78 2.37 11 1.24 0.56 7.28 7.28 2.34 0.95 0 19 8.84 9.01 358 18.84 15.28 58 16.67 12.33 30.05 7.67 7.62 24 24 5.57 4.65 358 14.92 11.14 47 13.52 8.99 17.52 17.52 5.05 3.98 0 6.10 11.10 10472_20010612_175524 1 -1 -1 1 4 4 4 4 4 4 2 Travel from Indianpolis, Indiana on October 16th to Greensboro and return on October 21st. 10472 CHRISTIAN CARLTON M never true Champaign, IL 3-5 0 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 long 9 05 04 2 1 10472_20010613_122550 1 437.41 71 0 0.00 35 2.44 1.33 68 1.94 2.70 16 1.53 1.16 9.50 2.23 0.53 35 35 2.44 1.33 68 1.94 2.70 16 1.53 1.16 9.50 9.50 2.23 0.53 0 36 7.88 8.96 641 17.81 14.70 58 16.66 13.18 33.18 7.16 7.95 44 44 5.13 4.28 641 14.57 10.57 47 13.81 9.42 17.77 17.77 4.84 3.86 0 8.80 11.40 10472_20010613_123509 1 -1 -1 1 4 4 4 4 4 4 1 10472 CHRISTIAN CARLTON M never true Champaign, IL 3-5 0 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 long 10 06 04 2 1 10472_20010614_152611 1 520.28 67 0 0.00 33 2.25 0.59 57 1.73 1.89 10 1.47 1.19 4.21 2.18 0.48 33 33 2.25 0.59 57 1.73 1.89 10 1.47 1.19 4.21 4.21 2.18 0.48 0 34 7.74 12.18 541 15.91 14.31 61 14.55 12.07 24.27 7.24 12.00 42 42 4.47 3.66 541 12.88 8.28 34 12.37 7.67 14.27 14.27 4.23 3.36 0 5.30 9.10 10472_20010614_153514 1 -1 -1 1 4 4 5 4 4 4 1 10502 CLIFFORD CLEMENT M a few true Dallas, TX 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 1 0 long 1 01 01 2 1 10502_20010523_135700 1 949.35 71 0 0.00 35 7.62 3.82 48 1.37 0.69 3 1.32 0.64 -4.00 -4.00 -4.00 35 35 7.25 3.92 48 1.37 0.69 3 1.32 0.64 18.03 -4.00 -4.00 -4.00 0 36 13.17 18.49 795 22.08 23.63 105 19.71 19.15 -4.00 -4.00 -4.00 47 47 5.91 5.40 795 16.91 16.61 80 15.54 13.84 24.28 -4.00 -4.00 -4.00 0 29.20 20.00 10502_20010523_143616 1 -1 -1 1 2 2 2 2 1 4 1 10502 CLIFFORD CLEMENT M a few true Dallas, TX 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 1 0 long 2 02 01 2 1 10502_20010526_023200 1 642.50 55 0 0.00 27 9.55 5.46 48 1.78 1.67 9 1.50 0.86 -4.00 -4.00 -4.00 27 27 9.28 5.75 48 1.78 1.67 9 1.50 0.86 21.12 -4.00 -4.00 -4.00 0 28 11.44 11.32 1002 35.79 31.13 128 32.37 25.83 46.78 10.13 9.13 29 29 10.59 9.29 1002 34.55 26.19 75 33.11 25.47 29.31 29.31 9.93 8.73 0 35.40 33.30 10502_20010526_030148 1 -1 -1 1 2 3 3 3 1 4 1 10502 CLIFFORD CLEMENT M a few true Dallas, TX 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 1 0 long 3 03 01 2 1 10502_20010530_043600 0 75.47 11 0 0.00 5 7.43 1.18 14 2.80 1.79 6 2.00 0.00 -4.00 -4.00 -4.00 5 5 7.43 1.18 14 2.80 1.79 6 2.00 0.00 9.25 -4.00 -4.00 -4.00 0 6 3.43 1.68 88 14.67 7.20 28 12.00 3.39 6.35 2.84 0.97 6 6 3.43 1.68 88 14.67 7.20 28 12.00 3.39 6.35 6.35 2.84 0.97 0 7.10 20.00 10502_20010530_154241 1 -1 -1 0 1 1 1 1 1 4 1 10502 CLIFFORD CLEMENT M a few true Dallas, TX 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 1 0 long 4 04 01 2 1 10502_20010601_230800 0 957.36 73 0 0.00 36 9.20 4.52 63 1.75 0.73 3 1.71 0.71 22.06 8.83 4.01 36 36 9.20 4.52 63 1.75 0.73 3 1.71 0.71 22.06 22.06 8.83 4.01 0 37 6.77 6.12 793 21.43 15.27 53 20.56 14.51 18.11 6.45 5.89 37 37 6.77 6.12 793 21.43 15.27 53 20.56 14.51 19.91 18.11 6.45 5.89 0 19.00 13.90 10502_20010602_020825 1 -1 -1 0 1 1 2 5 1 5 1 10502 CLIFFORD CLEMENT M a few true Dallas, TX 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 1 0 long 5 XX 01 1 1 10502_20010727_014500 1 179.14 19 0 0.00 9 8.28 2.44 22 2.44 1.88 7 1.88 0.83 -4.00 -4.00 -4.00 9 9 8.28 2.44 22 2.44 1.88 7 1.88 0.83 12.57 -4.00 -4.00 -4.00 0 10 10.32 14.93 228 22.80 27.00 98 14.44 5.90 52.40 5.64 2.18 12 12 7.44 7.45 228 19.00 19.66 79 13.55 5.68 30.25 30.25 5.36 2.06 0 9.10 11.10 10502_20010730_172907 1 0 -2 1 4 4 3 3 3 4 2 On July 30 I traveled from oakland ca to ft lauderdale fl and returnied to oakland on August 3, 2001 10502 CLIFFORD CLEMENT M a few true Dallas, TX 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 1 0 long 6 XX 01 1 1 10502_20010727_015000 1 391.86 33 0 0.00 16 7.76 3.51 33 2.06 1.61 7 1.73 0.96 -4.00 -4.00 -4.00 16 16 7.76 3.51 33 2.06 1.61 7 1.73 0.96 16.32 -4.00 -4.00 -4.00 0 17 12.39 13.56 409 24.06 24.08 99 19.38 14.85 53.53 9.82 8.72 23 23 6.81 7.05 409 17.78 17.70 80 14.95 11.64 30.53 30.53 5.74 4.91 0 18.20 18.80 10502_20010730_173148 1 1 0 1 3 3 4 3 3 4 2 On august 6: fly from oakland ca to santa fe NM returning on august 10. 10502 CLIFFORD CLEMENT M a few true Dallas, TX 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 1 0 long 7 XX 01 1 1 10502_20011002_024100 1 290.83 23 0 0.00 11 4.85 1.04 23 2.09 0.83 3 2.00 0.82 6.64 4.67 0.90 11 11 4.85 1.04 23 2.09 0.83 3 2.00 0.82 6.64 6.64 4.67 0.90 0 12 19.74 43.50 395 32.92 53.64 197 18.00 15.09 156.47 7.31 6.48 26 26 6.19 7.07 395 15.19 17.34 82 12.52 10.95 32.78 32.78 5.12 4.64 0 21.70 27.30 10502_20011002_030758 1 0 -2 1 3 3 3 4 4 4 4 August 20 -22: Oakland - Dallas- morning outbound- no hotels or car needed July 31- August 3: Oakland to Los Angeles- morning departure evening - no hotel or car needed 10502 CLIFFORD CLEMENT M a few true Dallas, TX 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 1 0 long 8 XX 01 1 1 10502_20011002_131000 1 332.22 25 0 0.00 12 5.12 1.67 27 2.25 1.06 4 2.09 0.94 7.80 4.87 1.51 12 12 5.12 1.67 27 2.25 1.06 4 2.09 0.94 8.11 7.80 4.87 1.51 0 13 20.79 41.52 473 36.38 52.81 194 23.25 24.42 155.11 9.59 10.19 27 27 7.15 8.73 473 17.52 21.44 88 14.81 16.49 36.58 36.58 6.02 6.58 0 3.70 8.30 10502_20011002_132800 1 0 -2 1 4 3 3 3 4 4 2 oakland CA to New York City august 24 6am - return: august 26 8am no car or hotel needed I have two suggestions: The recording should not say "this will take a moment" every three seconds- it becomes very annoying. One time in the beginning of the search and once every ten seconds or longer just to let the customer know they have not been disconnected or forgotten is necessary. The system says good bye then continues to talk, This should be changed. After the system completes its post reservation pleasantries ( thank you ...come again... blah blah ...etc.) the last thing the customer should hear is good bye. 10502 CLIFFORD CLEMENT M a few true Dallas, TX 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 1 0 long 9 05 01 2 1 10502_20011002_155700 0 866.15 105 0 0.00 52 7.16 3.40 60 1.15 0.92 4 1.10 0.83 -4.00 -4.00 -4.00 52 52 5.72 4.20 60 1.15 0.92 4 1.10 0.83 16.29 -4.00 -4.00 -4.00 0 53 9.27 8.51 1132 21.36 17.12 82 20.19 15.01 41.56 8.65 7.28 62 62 6.44 4.22 1132 18.26 11.95 53 17.69 11.17 19.89 19.89 6.22 3.87 0 71.70 50.00 10502_20011003_031918 1 1 1 2 2 2 2 2 2 4 1 10545 COREY RANGEL M many true Great Neck, NY 0 3-5 true N/A true N/A true N/A forMySelfOnly AirlineDirect 100to200k Yes morethan3 1 1 short 1 XX 06 1 1 10545_20010725_172439 1 230.13 24 0 0.00 12 3.65 0.64 28 2.33 1.50 6 2.00 1.00 4.75 3.55 0.57 12 12 3.65 0.64 28 2.33 1.50 6 2.00 1.00 4.75 4.75 3.55 0.57 0 12 14.44 11.90 415 34.58 25.96 99 28.73 16.98 46.70 11.50 6.50 16 16 10.82 7.84 415 25.94 18.52 84 22.07 10.52 37.10 37.10 9.07 3.64 0 7.10 8.30 10545_20010725_173145 1 1 0 1 4 5 2 4 4 0 1 San Jose, CA to Atlanta, GA on October 12, return on October 14. I'd like to be able to speak at any time, not just when the system beeps. The voice understanding was very impressive. 10545 COREY RANGEL M many true Great Neck, NY 0 3-5 true N/A true N/A true N/A forMySelfOnly AirlineDirect 100to200k Yes morethan3 1 1 short 2 XX 06 1 1 10545_20010725_173232 1 290.14 24 0 0.00 12 3.88 1.58 36 3.00 3.05 12 2.18 1.17 8.01 3.50 0.94 12 12 3.88 1.58 36 3.00 3.05 12 2.18 1.17 8.01 8.01 3.50 0.94 0 12 19.18 20.57 438 36.50 31.29 119 29.00 18.29 56.79 15.76 17.63 16 16 11.64 10.68 438 27.38 23.34 104 22.27 11.67 48.15 48.15 9.20 4.55 0 13.90 16.70 10545_20010725_174039 1 0 0 1 4 5 4 5 2 5 2 San Jose, CA to Fort Lauderdale in late December I came to realize with this call that just selecting an itinerary and then getting the price is not at all useful to me. I choose flights by price first and then by itinerary among flights with the same price. This system is not very helpful in that respect, even though its voice understanding is very impressive. 10545 COREY RANGEL M many true Great Neck, NY 0 3-5 true N/A true N/A true N/A forMySelfOnly AirlineDirect 100to200k Yes morethan3 1 1 short 3 XX 06 1 1 10545_20010830_171947 1 237.20 30 0 0.00 15 3.39 1.44 44 2.93 2.46 8 2.57 2.10 -4.00 -4.00 -4.00 16 15 3.39 1.44 44 2.75 2.49 8 2.40 2.13 6.11 -4.00 -4.00 -4.00 0 15 11.32 8.62 383 25.53 19.03 81 21.57 11.69 35.81 9.57 5.53 18 18 9.43 6.07 383 21.28 13.63 66 18.65 8.06 26.76 26.76 8.41 4.39 0 4.50 7.10 10545_20010830_172532 1 0 -2 1 4 4 4 4 2 5 3 san francisco to JFK, 10/26 noon, return 10/29 9am. The system continues to not really meet my needs. Searching by price is the most important feature offered by web travel systems, and this system does not offer it. 10545 COREY RANGEL M many true Great Neck, NY 0 3-5 true N/A true N/A true N/A forMySelfOnly AirlineDirect 100to200k Yes morethan3 1 1 short 4 XX 06 1 1 10545_20010905_225523 1 292.07 28 0 0.00 14 3.32 0.64 29 2.07 1.44 6 1.77 0.93 -4.00 -4.00 -4.00 14 14 3.32 0.64 29 2.07 1.44 6 1.77 0.93 4.74 -4.00 -4.00 -4.00 0 14 16.53 13.40 527 37.64 27.48 117 31.54 15.90 57.64 13.37 6.56 19 19 12.18 9.57 527 27.74 20.77 102 23.61 10.68 48.60 48.60 10.16 3.83 0 3.40 7.10 10545_20010905_230512 1 0 0 1 3 2 2 2 2 5 1 san jose to orlando, january 19, return january 22 The system continues to grate on me. It is awkward to have to wait until the beep before speaking, especially because the system sometimes goes on and on with irrelevant information before listening to my speech. At one point the system misrecognized a date (22nd as 27th). It took a while to get to the point where I could correct it, and instead of just going on and asking for the date again, it insisted on recapping the entire phone call up to that point. 10553 COLIN PRITCHARD M many true Lawrence, KS morethan10 5-10 true true N/A N/A true N/A different InetSite 50to99k Yes 3 1 1 long 1 01 03 2 1 10553_20010614_144715 1 244.60 40 3 1.98 21 2.04 0.66 33 1.57 1.33 6 1.35 0.88 -4.00 -4.00 -4.00 21 21 1.85 0.89 33 1.57 1.33 6 1.35 0.88 3.67 -4.00 -4.00 -4.00 0 19 8.58 11.10 649 34.16 39.42 115 29.67 35.21 43.47 6.64 7.40 28 27 5.96 8.66 695 24.82 28.48 115 21.48 22.75 43.47 43.47 4.52 4.43 1 16.70 23.80 10553_20010614_145958 1 -1 -1 1 2 4 2 2 2 5 1 10553 COLIN PRITCHARD M many true Lawrence, KS morethan10 5-10 true true N/A N/A true N/A different InetSite 50to99k Yes 3 1 1 long 2 02 03 2 1 10553_20010616_153330 1 183.05 23 -2 -2.00 12 -2.00 -2.00 28 2.33 2.15 7 1.91 1.64 -2.00 -2.00 -2.00 12 -2 -2.00 -2.00 28 2.33 2.15 7 1.91 1.64 -2.00 -2.00 -2.00 -2.00 -2 11 11.68 13.22 436 39.64 40.42 119 31.70 32.34 46.50 8.20 6.79 16 15 8.51 11.45 440 27.50 31.53 119 21.40 20.68 46.50 46.50 5.80 4.72 -2 39.50 75.00 10553_20010616_155126 1 -1 -1 1 2 4 2 2 2 5 1 10553 COLIN PRITCHARD M many true Lawrence, KS morethan10 5-10 true true N/A N/A true N/A different InetSite 50to99k Yes 3 1 1 long 3 03 03 2 1 10553_20010618_174333 1 1309.99 128 6 10.79 68 2.93 1.32 239 3.51 3.36 19 3.28 2.78 -4.00 -4.00 -4.00 70 70 2.88 1.36 241 3.44 3.33 19 3.22 2.77 8.06 -4.00 -4.00 -4.00 2 60 13.69 15.84 2459 40.98 42.20 204 38.22 36.69 -4.00 -4.00 -4.00 90 90 8.39 9.21 2459 27.32 29.92 157 25.87 26.69 46.78 -4.00 -4.00 -4.00 0 31.50 61.40 10553_20010619_132756 1 -1 -1 1 2 2 4 2 2 5 1 10553 COLIN PRITCHARD M many true Lawrence, KS morethan10 5-10 true true N/A N/A true N/A different InetSite 50to99k Yes 3 1 1 long 4 04 03 2 1 10553_20010623_135655 1 287.61 46 7 5.07 24 2.50 1.52 67 2.79 2.73 9 2.52 2.45 -4.00 -4.00 -4.00 25 25 2.30 1.65 68 2.72 2.70 9 2.46 2.41 7.45 -4.00 -4.00 -4.00 1 22 7.96 7.09 737 33.50 31.29 99 30.38 28.34 -4.00 -4.00 -4.00 35 34 5.17 5.73 772 22.06 23.95 91 20.03 21.04 32.47 -4.00 -4.00 -4.00 0 65.90 88.00 10553_20010623_140923 1 -1 -1 0 1 1 5 1 1 5 1 10561 CURTIS NICHOLAS M a few true Buffalo, NY morethan10 2 true true N/A N/A true true forMySelfOnly InetSite 100to200k Yes morethan3 2 1 short 1 XX 09 1 1 10561_20010607_171145 1 319.93 38 0 0.00 19 1.95 0.46 32 1.68 0.75 3 1.61 0.70 -4.00 -4.00 -4.00 19 19 1.95 0.46 32 1.68 0.75 3 1.61 0.70 3.13 -4.00 -4.00 -4.00 0 19 8.95 15.22 345 18.16 25.18 90 14.17 18.74 63.26 5.94 7.88 20 20 7.08 9.02 345 17.25 21.68 87 13.58 14.55 36.26 36.26 5.54 6.00 0 25.00 26.30 10561_20010607_173231 1 -1 -1 1 5 5 2 4 4 3 4 Jul 5 YYZ AC 789 0715 ARR LAX 0927 Jul 8 LAX AC 794 2030 ARR YYZ 0605 Class Y The system had difficulty understanding Business Class but I did get it to understand Economy Class. 10561 CURTIS NICHOLAS M a few true Buffalo, NY morethan10 2 true true N/A N/A true true forMySelfOnly InetSite 100to200k Yes morethan3 2 1 short 2 XX 09 1 1 10561_20010608_194223 1 347.77 38 0 0.00 19 1.86 0.47 33 1.74 1.10 5 1.56 0.78 3.32 1.78 0.33 19 19 1.86 0.47 33 1.74 1.10 5 1.56 0.78 3.32 3.32 1.78 0.33 0 19 10.73 16.33 401 21.11 23.70 83 17.67 18.89 67.61 7.57 9.02 21 21 7.62 8.09 401 19.10 19.00 82 15.95 12.70 34.60 34.60 6.27 5.36 0 21.20 15.80 10561_20010608_195603 1 -1 -1 1 4 3 2 3 4 5 4 Aug 26 YYZ to CDG AC 880 1910 Sep 05 CDG to YYZ AC 881 1155 F Class Car rental Seemed to have trouble understanding 6AM 10561 CURTIS NICHOLAS M a few true Buffalo, NY morethan10 2 true true N/A N/A true true forMySelfOnly InetSite 100to200k Yes morethan3 2 1 short 3 XX 09 1 1 10561_20010609_104549 1 271.48 37 0 0.00 19 1.74 0.32 33 1.74 0.99 3 1.67 0.97 -4.00 -4.00 -4.00 19 19 1.65 0.51 33 1.74 0.99 3 1.67 0.97 2.41 -4.00 -4.00 -4.00 0 18 7.53 13.44 328 18.22 23.91 83 14.41 18.16 51.82 4.93 7.88 19 19 5.83 8.27 328 17.26 20.43 82 13.67 13.49 34.60 34.60 4.23 4.59 0 21.20 21.10 10561_20010609_105327 1 -1 -1 1 2 2 2 2 2 5 3 DATE CITY TIME AIRLINE / FLIGHT NUMBER ---- ---- ---- ----------------------- JUN 22 LV TORONTO 5:00 PM Air Canada AR NEW YORK 6:27 PM 720 JUN 24 LV NEW YORK 5:10 PM Air Canada AR TORONTO 6:46 PM 721 Cost: $1132 First Class Very difficult communicating the city names at times. I said New York City about 5 times before it finally accepted even though it kept telling me to say the city name or airport name. I tried both but had difficulty getting it to accept either. 10561 CURTIS NICHOLAS M a few true Buffalo, NY morethan10 2 true true N/A N/A true true forMySelfOnly InetSite 100to200k Yes morethan3 2 1 short 4 XX 09 1 1 10561_20010614_191408 1 438.79 52 0 0.00 26 1.84 0.35 44 1.69 0.84 3 1.64 0.81 2.84 1.80 0.29 26 26 1.84 0.35 44 1.69 0.84 3 1.64 0.81 2.84 2.84 1.80 0.29 0 26 9.47 14.11 459 17.65 20.50 86 14.92 15.34 62.81 7.34 9.18 28 28 6.68 7.63 459 16.39 17.54 82 13.96 12.16 34.48 34.48 5.65 5.44 0 27.30 26.90 10561_20010614_201021 1 -1 -1 1 2 2 3 4 2 5 3 Flight from YYZ to CDG and return, first class. Had trouble understanding Paris and First Class when said repeatedly. 10588 CORNELIUS DEWITT M never true Chicago, IL morethan10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 100to200k Yes 3 1 1 long 1 01 05 2 1 10588_20010524_101935 1 202.16 20 0 0.00 10 0.88 1.59 30 3.00 5.35 18 1.33 1.00 -4.00 -4.00 -4.00 10 10 0.88 1.59 30 3.00 5.35 18 1.33 1.00 5.30 -4.00 -4.00 -4.00 0 10 12.86 11.04 380 38.00 31.77 111 29.89 19.88 39.47 9.90 6.23 10 10 12.86 11.04 380 38.00 31.77 111 29.89 19.88 39.47 39.47 9.90 6.23 0 0.00 0.00 10588_20010526_151131 1 -1 -1 1 5 3 3 4 2 4 1 10588 CORNELIUS DEWITT M never true Chicago, IL morethan10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 100to200k Yes 3 1 1 long 2 02 05 2 1 10588_20010531_154306 1 220.20 20 0 0.00 10 0.95 1.55 32 3.20 5.07 17 1.67 1.58 -4.00 -4.00 -4.00 10 10 0.95 1.55 32 3.20 5.07 17 1.67 1.58 5.18 -4.00 -4.00 -4.00 0 10 15.28 15.63 479 47.90 42.35 141 37.56 28.53 51.03 11.31 9.86 10 10 15.28 15.63 479 47.90 42.35 141 37.56 28.53 51.03 51.03 11.31 9.86 0 0.00 0.00 10588_20010531_155816 1 -1 -1 1 4 4 4 4 2 3 1 10596 DAMON HARDEN M once true Portland, OR 2 3-5 true N/A true N/A N/A N/A forOther InetSite 20to50k No 1 0 0 long 1 01 02 2 1 10596_20010531_152127 1 205.35 30 0 0.00 15 3.95 1.22 26 1.73 1.22 5 1.50 0.85 7.79 3.68 0.62 15 15 3.95 1.22 26 1.73 1.22 5 1.50 0.85 7.79 7.79 3.68 0.62 0 15 9.22 6.21 331 22.07 14.43 49 20.14 12.83 19.67 8.47 5.71 33 33 4.12 2.86 331 10.03 7.34 33 9.31 6.17 14.37 14.37 3.80 2.23 0 0.00 0.00 10596_20010531_152908 1 -1 -1 1 4 4 3 5 4 5 1 10596 DAMON HARDEN M once true Portland, OR 2 3-5 true N/A true N/A N/A N/A forOther InetSite 20to50k No 1 0 0 long 2 02 02 2 1 10596_20010601_112429 1 399.00 52 0 0.00 26 3.79 0.71 46 1.77 1.03 5 1.64 0.81 6.18 3.69 0.53 26 26 3.79 0.71 46 1.77 1.03 5 1.64 0.81 6.18 6.18 3.69 0.53 0 26 11.03 6.59 702 27.00 16.70 62 25.60 15.41 24.34 10.49 6.13 56 56 5.09 3.77 702 12.54 10.41 37 12.09 9.96 16.14 16.14 4.89 3.49 0 2.20 3.80 10596_20010601_113737 1 -1 -1 1 2 2 3 2 3 5 2 10596 DAMON HARDEN M once true Portland, OR 2 3-5 true N/A true N/A N/A N/A forOther InetSite 20to50k No 1 0 0 long 3 03 02 2 1 10596_20010604_182932 1 414.18 66 0 0.00 33 3.86 1.00 54 1.64 0.96 5 1.53 0.76 7.76 3.74 0.72 33 33 3.86 1.00 54 1.64 0.96 5 1.53 0.76 7.76 7.76 3.74 0.72 0 33 8.05 5.25 620 18.79 12.85 53 17.72 11.46 20.14 7.68 4.86 68 68 3.82 2.61 620 9.12 7.26 36 8.72 6.51 14.29 14.29 3.66 2.28 0 16.70 12.10 10596_20010604_183844 1 -1 -1 1 2 4 2 2 3 5 1 10596 DAMON HARDEN M once true Portland, OR 2 3-5 true N/A true N/A N/A N/A forOther InetSite 20to50k No 1 0 0 long 4 04 02 2 1 10596_20010608_164158 1 332.84 46 0 0.00 23 3.64 1.06 38 1.65 1.23 6 1.45 0.80 7.23 3.48 0.72 23 23 3.64 1.06 38 1.65 1.23 6 1.45 0.80 7.23 7.23 3.48 0.72 0 23 10.08 7.88 534 23.22 17.76 64 21.36 15.74 27.70 9.28 7.04 53 53 4.22 2.89 534 10.08 7.67 32 9.65 7.09 13.76 13.64 4.04 2.59 0 0.00 0.00 10596_20010608_165746 1 -1 -1 1 1 2 1 3 3 5 1 10618 DARNELL MADISON M a few true Spokane, WA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe InetAgent 50to99k Yes 2 2 1 long 1 01 06 2 1 10618_20010621_174913 1 207.97 30 0 0.00 15 4.20 1.25 45 3.00 2.42 7 2.71 2.23 6.08 4.07 1.18 15 15 4.20 1.25 45 3.00 2.42 7 2.71 2.23 6.13 6.08 4.07 1.18 0 15 8.50 5.96 318 21.20 15.06 57 18.64 11.77 22.73 7.48 4.65 19 18 7.08 3.37 378 19.89 13.22 60 17.67 9.24 13.23 13.23 6.72 3.10 0 8.90 20.00 10618_20010621_180004 1 -1 -1 1 3 3 2 2 3 0 1 10618 DARNELL MADISON M a few true Spokane, WA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe InetAgent 50to99k Yes 2 2 1 long 2 02 06 2 1 10618_20010621_220254 1 375.56 24 0 0.00 12 16.79 33.17 30 2.50 2.91 10 1.82 1.78 -4.00 -4.00 -4.00 12 12 7.06 13.48 30 2.50 2.91 10 1.82 1.78 49.41 -4.00 -4.00 -4.00 0 12 13.38 11.77 348 29.00 23.37 84 24.00 16.46 38.17 11.13 9.24 17 17 8.52 6.58 348 20.47 15.52 67 17.56 10.17 29.53 29.53 7.21 3.86 0 3.30 8.30 10618_20010621_222454 1 -1 -1 1 3 4 4 4 3 0 1 10618 DARNELL MADISON M a few true Spokane, WA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe InetAgent 50to99k Yes 2 2 1 long 3 03 06 2 1 10618_20010727_201448 1 390.81 46 0 0.00 23 4.01 1.13 101 4.39 3.94 16 3.86 3.09 6.47 3.90 1.02 23 23 4.01 1.13 101 4.39 3.94 16 3.86 3.09 6.47 6.47 3.90 1.02 0 23 11.73 10.59 646 28.09 23.79 104 24.64 17.49 49.05 10.03 6.94 31 31 8.70 6.82 646 20.84 16.44 89 18.57 10.67 39.26 39.26 7.68 3.85 0 9.90 21.70 10618_20010727_204042 1 1 0 1 4 4 4 5 4 0 1 10618 DARNELL MADISON M a few true Spokane, WA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe InetAgent 50to99k Yes 2 2 1 long 4 04 06 2 1 10618_20010727_204402 1 274.44 34 0 0.00 17 3.44 0.82 43 2.53 2.58 10 2.06 1.77 5.90 3.29 0.55 17 17 3.44 0.82 43 2.53 2.58 10 2.06 1.77 5.90 5.90 3.29 0.55 0 17 11.73 7.70 488 28.71 19.24 78 25.63 14.92 31.91 10.47 5.86 22 22 9.06 4.52 488 22.18 12.09 59 20.43 9.09 23.04 23.04 8.40 3.35 0 7.00 17.60 10618_20010727_210007 1 1 0 1 3 3 1 2 3 0 1 10618 DARNELL MADISON M a few true Spokane, WA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe InetAgent 50to99k Yes 2 2 1 long 5 XX 06 1 1 10618_20010806_191146 1 298.08 30 0 0.00 15 3.51 0.85 44 2.93 2.31 9 2.50 1.65 4.58 3.43 0.83 15 15 3.51 0.85 44 2.93 2.31 9 2.50 1.65 5.32 4.58 3.43 0.83 0 15 15.28 12.69 538 35.87 27.92 115 30.21 17.99 54.34 12.49 6.90 22 22 10.42 8.70 538 24.45 19.93 100 20.86 10.86 45.27 45.27 8.76 3.99 0 6.80 20.00 10618_20010806_192541 1 1 0 1 2 3 2 2 3 0 2 GEG to Calgary 8/12 Calgary to GEG 8/17 I wanted to return on Alaska Airlines, but the system kept reponding with Air Canada flights only even though I requested Alaska. I suspect it did not hear my request the first time. When I was asked when I wanted to return, I said 8/17. The system interpreted it as 8:17 and I did not know how to correct it. Although this caused the exchange to take longer than it needed to, I was able to eventually get the airline and time I desired. 10618 DARNELL MADISON M a few true Spokane, WA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe InetAgent 50to99k Yes 2 2 1 long 6 XX 06 1 1 10618_20010806_192629 0 514.23 52 0 0.00 26 4.35 1.18 88 3.38 2.74 10 3.12 2.44 6.49 4.27 1.12 26 26 4.35 1.18 88 3.38 2.74 10 3.12 2.44 6.85 6.49 4.27 1.12 0 26 14.27 11.94 849 32.65 24.92 115 29.36 18.79 57.11 12.55 8.31 35 35 10.60 8.34 849 24.26 17.68 100 22.03 11.97 49.02 49.02 9.47 5.07 0 20.50 42.30 10618_20010806_194727 1 1 0 1 3 4 3 3 4 0 4 GEG to SFO 9/3 SFO to GEG 9/6 The system thought I said Oakland rather than Spokane a number of times. I was impressed with the ability to make changes to my outbound leg after completing the return leg. The system provides departure times but not arrival times when giving flight selections. Arrival time is typically my main criteria for flight selection. I usually need to arrive in time for a meeting or I am trying to avoid arriving too late in the evening the day before. 10618 DARNELL MADISON M a few true Spokane, WA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe InetAgent 50to99k Yes 2 2 1 long 7 XX 06 1 1 10618_20010815_211054 0 92.26 12 0 0.00 6 2.00 2.29 11 1.83 2.23 5 1.20 1.79 -4.00 -4.00 -4.00 7 6 1.99 2.30 11 1.57 2.15 5 1.00 1.67 5.31 -4.00 -4.00 -4.00 0 6 12.42 8.77 95 15.83 6.01 21 14.80 6.10 20.32 10.84 8.80 7 6 12.42 8.77 116 16.57 5.83 21 15.83 6.01 20.32 20.32 10.84 8.80 0 71.40 100.00 10618_20010815_212833 1 1 0 0 1 1 1 1 1 0 1 Spokane, WA to Santa Rosa, CA 8/17 Santa Rosa to San Diego 8/19 San Diego to Spokane 8/23 I made two attempts to book this trip. The first time I called, the system missunderstood me to say Tokyo to Atlanta. I repeated my request several times, but could not get the system to change; so I hung up and called back. The second time it interpreted my request as Spokane to Wash. DC. I repeated my request again and it interpreted Santa Rosa as San Jose. After several attemps, the system asked me to input my destination using the telephone touch pad. Suspecting that this was only the beginning of what would be way too much hassle, I hung up. 10618 DARNELL MADISON M a few true Spokane, WA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe InetAgent 50to99k Yes 2 2 1 long 8 XX 06 1 1 10618_20010816_222313 0 254.81 36 0 0.00 18 3.75 0.92 38 2.11 1.41 6 1.88 1.05 -4.00 -4.00 -4.00 18 18 3.75 0.92 38 2.11 1.41 6 1.88 1.05 5.51 -4.00 -4.00 -4.00 0 18 9.36 6.04 400 22.22 12.42 42 21.06 11.75 22.38 8.59 5.25 23 23 7.32 3.23 400 17.39 6.40 32 16.73 5.68 13.11 13.11 7.06 3.05 0 26.30 22.20 10618_20010816_223243 1 1 0 1 3 3 2 3 2 0 1 GEG to DIA 9/4 DIA to SFO 9/6 SFO to GEG 9/7 I am not certain that the system got the final leg of my trip right. I was not able to get it to repeat the flight booked from SFO to GEG. 10618 DARNELL MADISON M a few true Spokane, WA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe InetAgent 50to99k Yes 2 2 1 long 9 05 06 2 1 10618_20010830_201942 1 308.59 38 0 0.00 19 4.14 1.45 47 2.47 1.68 7 2.22 1.31 -4.00 -4.00 -4.00 19 19 4.14 1.45 47 2.47 1.68 7 2.22 1.31 9.18 -4.00 -4.00 -4.00 0 19 11.07 7.44 525 27.63 18.61 59 25.89 17.48 25.10 10.29 6.81 23 23 9.14 4.91 525 22.83 12.86 45 21.82 12.20 17.30 17.30 8.77 4.69 0 0.00 0.00 10618_20010830_203726 1 1 0 1 4 5 2 5 4 0 1 10618 DARNELL MADISON M a few true Spokane, WA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe InetAgent 50to99k Yes 2 2 1 long 10 06 06 2 1 10618_20010830_204156 1 403.54 58 0 0.00 29 3.93 0.94 78 2.69 1.51 6 2.57 1.40 -4.00 -4.00 -4.00 29 29 3.93 0.94 78 2.69 1.51 6 2.57 1.40 6.11 -4.00 -4.00 -4.00 0 29 8.90 6.10 669 23.07 14.13 50 22.11 13.39 21.98 8.43 5.66 35 35 7.37 3.61 669 19.11 8.81 45 18.35 7.69 16.90 15.42 7.13 3.38 0 7.70 13.80 10618_20010830_210712 1 1 0 1 4 3 2 3 3 0 1 10634 DARRELL WINSTON M many true Ellicott City, MD 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k No 0 0 0 long 1 01 01 2 1 10634_20010626_095000 1 685.56 59 0 0.00 31 7.61 3.73 51 1.65 0.88 5 1.53 0.63 -4.00 -4.00 -4.00 31 31 7.61 3.73 51 1.65 0.88 5 1.53 0.63 14.94 -4.00 -4.00 -4.00 0 28 8.66 8.98 939 33.54 27.86 80 31.81 26.84 28.22 7.94 8.27 28 28 8.66 8.98 939 33.54 27.86 80 31.81 26.84 28.22 28.22 7.94 8.27 0 113.70 83.90 10634_20010626_101738 1 -1 -1 1 4 4 5 2 2 5 1 10634 DARRELL WINSTON M many true Ellicott City, MD 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k No 0 0 0 long 2 02 01 2 1 10634_20010723_164100 1 243.64 25 0 0.00 12 7.96 3.85 23 1.92 0.67 3 1.82 0.60 12.91 7.51 3.69 12 12 7.96 3.85 23 1.92 0.67 3 1.82 0.60 14.41 12.91 7.51 3.69 0 13 10.87 9.03 368 28.31 24.04 75 24.42 20.39 29.32 9.33 7.45 13 13 10.87 9.03 368 28.31 24.04 75 24.42 20.39 29.32 29.32 9.33 7.45 0 30.40 25.00 10634_20010723_165438 1 0 -2 1 4 5 4 2 3 5 1 10634 DARRELL WINSTON M many true Ellicott City, MD 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k No 0 0 0 long 3 03 01 2 1 10634_20010724_181900 0 197.88 27 0 0.00 13 4.95 1.47 26 2.00 1.29 6 1.67 0.49 7.91 4.70 1.22 13 13 4.95 1.47 26 2.00 1.29 6 1.67 0.49 7.91 7.91 4.70 1.22 0 14 8.14 4.14 402 28.71 15.80 52 26.92 14.89 -4.00 -4.00 -4.00 14 14 8.14 4.14 402 28.71 15.80 52 26.92 14.89 17.47 -4.00 -4.00 -4.00 0 23.10 23.10 10634_20010724_183008 1 1 0 0 1 5 2 1 1 5 1 10634 DARRELL WINSTON M many true Ellicott City, MD 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k No 0 0 0 long 4 04 01 2 1 10634_20010725_165400 1 2626.87 161 0 0.00 80 7.74 3.24 157 1.96 1.29 8 1.89 1.10 -4.00 -4.00 -4.00 80 80 7.61 3.34 157 1.96 1.29 8 1.89 1.10 18.14 -4.00 -4.00 -4.00 0 81 9.88 7.15 1864 23.01 13.89 62 22.52 13.26 24.33 9.70 7.01 91 91 7.47 4.81 1864 20.48 13.36 62 20.02 12.68 24.33 24.33 7.29 4.50 0 49.70 36.30 10634_20010725_175818 1 1 1 2 1 5 2 3 1 5 1 10634 DARRELL WINSTON M many true Ellicott City, MD 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k No 0 0 0 long 5 XX 01 1 1 10634_20010817_143000 1 804.83 91 0 0.00 45 4.75 1.46 80 1.78 0.67 3 1.75 0.65 8.32 4.67 1.37 45 45 4.75 1.46 80 1.78 0.67 3 1.75 0.65 8.32 8.32 4.67 1.37 0 46 12.56 14.98 1329 28.89 26.34 121 26.84 22.64 79.44 11.08 11.21 62 62 7.12 4.32 1329 21.44 15.15 56 20.87 14.60 20.53 20.53 6.90 4.00 0 15.00 11.10 10634_20010817_145149 1 1 1 1 4 5 3 2 2 5 2 iah-cle on 6/6 in the evening, hotel in cle cle-bwi on 6/8 in the morning bwi-iah on 6/11 in the afternoon i don't know how realistic this system in supposed to be, but i know it did not find flights (particularly on CAL) that really exist. it don't think it found one nonstop flight between iah-cle and bwi-iah, both of which CAL have. i wanted to travel cle-bwi on the 7th at 6pm but it said there were no flights between those cities on that day at all. so then it asked if i wanted to change anything and i went on the 8th. i also needed a hotel in cle for the 6th and 7th, but when it asked if i wanted a car or hotel it only asked about bwi and iah, not cle. at the end, it doesn't give you a summary of your itenerary so i am not sure if everything is booked correctly. 10634 DARRELL WINSTON M many true Ellicott City, MD 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k No 0 0 0 long 6 XX 01 1 1 10634_20010821_114000 1 597.85 59 0 0.00 29 5.94 1.61 54 1.86 0.69 3 1.82 0.67 8.20 5.86 1.58 29 29 5.94 1.61 54 1.86 0.69 3 1.82 0.67 9.11 8.20 5.86 1.58 0 30 13.54 8.03 1162 38.73 24.47 82 37.24 23.48 33.46 12.85 7.22 33 33 11.56 8.17 1162 35.21 25.12 82 33.75 24.06 33.46 33.46 10.88 7.28 0 22.20 20.70 10634_20010821_115322 1 1 1 2 2 5 4 2 1 5 4 iah-ewr on sept 21 leaving in evening, with hotel ewr-iah on sept 22 leaving in evening i asked for flights in the evening, and the only thing it came up with on the 22nd was flights that left at 7 am. i took the latest departure with was at 12:10 pm. not nearly late enough as i would need in real life. very irritating when it asks you when you want to travel and then ignores your request. also the only return airline was ATA, and no non-stop flights either way. 10634 DARRELL WINSTON M many true Ellicott City, MD 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k No 0 0 0 long 7 XX 01 1 1 10634_20010913_095700 1 135.82 19 0 0.00 9 4.04 0.69 15 1.67 0.87 3 1.50 0.76 4.97 3.92 0.64 9 9 4.04 0.69 15 1.67 0.87 3 1.50 0.76 4.97 4.97 3.92 0.64 0 10 9.90 12.55 212 21.20 24.05 88 13.78 5.54 45.20 5.98 2.02 12 12 7.57 7.02 212 17.67 16.93 69 13.00 5.29 29.03 29.03 5.62 1.99 0 6.70 11.10 10634_20010913_100250 1 0 -2 1 4 5 4 4 3 5 2 iah-ind on 9/20 in the evening ind-iah on 9/22 in the morning this was a relatively easy plan, and no real probelms except it only found one flight option- departed 7:20p and returning flight left at 6:00am. 10634 DARRELL WINSTON M many true Ellicott City, MD 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 20to50k No 0 0 0 long 8 XX 01 1 1 10634_20010926_154800 1 144.63 19 0 0.00 9 5.30 1.73 16 1.78 0.83 3 1.63 0.74 -4.00 -4.00 -4.00 9 9 5.30 1.73 16 1.78 0.83 3 1.63 0.74 9.18 -4.00 -4.00 -4.00 0 10 9.65 13.24 213 21.30 25.42 92 13.44 5.73 46.92 5.50 2.06 12 12 7.12 6.88 213 17.75 18.15 73 12.73 5.41 28.15 28.15 5.21 1.97 0 25.00 22.20 10634_20010926_191308 1 0 -2 1 4 5 3 5 3 5 2 iah-ind on 10/4 ind-iah on 10/7 10642 DARREN NOVAK M many true New Haven, CT 1 0 true true N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 1 01 04 2 1 10642_20010814_173153 1 214.04 33 0 0.00 16 1.97 0.56 27 1.69 1.14 5 1.47 0.74 3.75 1.85 0.31 16 16 1.97 0.56 27 1.69 1.14 5 1.47 0.74 3.75 3.75 1.85 0.31 0 17 8.81 9.52 346 20.35 19.55 73 17.06 14.54 30.92 7.43 7.88 22 22 6.04 6.47 346 15.73 14.96 66 13.33 10.13 27.51 27.51 5.02 4.45 0 0.00 0.00 10642_20010814_174053 1 0 -2 1 5 5 5 5 5 5 1 10642 DARREN NOVAK M many true New Haven, CT 1 0 true true N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 2 02 04 2 1 10642_20010815_154202 1 220.84 33 0 0.00 16 1.90 0.45 28 1.75 1.13 5 1.53 0.74 3.21 1.82 0.29 16 16 1.90 0.45 28 1.75 1.13 5 1.53 0.74 3.21 3.21 1.82 0.29 0 17 9.64 11.47 352 20.71 20.62 77 17.19 15.14 31.89 8.25 10.26 22 22 6.01 6.69 352 16.00 15.88 70 13.43 10.59 28.55 28.55 4.93 4.52 0 0.00 0.00 10642_20010815_154842 1 0 -2 1 5 5 5 5 5 5 1 10642 DARREN NOVAK M many true New Haven, CT 1 0 true true N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 3 03 04 2 1 10642_20010816_183602 1 703.90 105 0 0.00 52 2.07 0.92 80 1.54 1.67 12 1.33 0.79 7.32 1.97 0.55 52 52 2.07 0.92 80 1.54 1.67 12 1.33 0.79 7.32 7.32 1.97 0.55 0 53 9.53 10.63 1138 21.47 22.67 156 18.88 12.74 62.32 8.51 7.71 63 63 7.15 7.97 1138 18.06 19.45 149 15.95 9.95 58.80 58.80 6.32 4.48 0 2.50 1.90 10642_20010816_185522 1 1 1 2 4 4 5 4 4 5 1 10642 DARREN NOVAK M many true New Haven, CT 1 0 true true N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 4 04 04 2 1 10642_20010918_183526 1 368.10 59 0 0.00 29 1.97 0.59 45 1.55 1.09 6 1.39 0.69 4.20 1.89 0.42 29 29 1.97 0.59 45 1.55 1.09 6 1.39 0.69 4.20 4.20 1.89 0.42 0 30 8.51 12.67 638 21.27 31.27 150 16.83 20.01 41.36 7.37 11.25 34 34 6.64 8.80 638 18.76 27.30 143 15.00 16.47 39.62 37.98 5.69 6.94 0 0.00 0.00 10642_20010918_185928 1 1 1 2 3 3 5 4 2 4 1 10642 DARREN NOVAK M many true New Haven, CT 1 0 true true N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 5 XX 04 1 1 10642_20010920_030054 1 222.82 35 0 0.00 17 1.93 0.43 30 1.76 1.56 7 1.44 0.81 3.12 1.85 0.32 17 17 1.93 0.43 30 1.76 1.56 7 1.44 0.81 3.12 3.12 1.85 0.32 0 18 8.86 11.57 424 23.56 27.60 89 19.71 22.94 39.29 7.07 8.99 20 20 7.64 9.39 424 21.20 24.28 78 18.21 20.82 29.79 29.79 6.48 8.03 0 3.30 5.90 10642_20010920_033503 1 0 -2 1 4 4 5 3 2 4 2 New York City to rochester NY Leave Dec 21st, return Dec 28th No car or hotel both flights in the morning This is a flight i go on a lot- to my parents in rochester. I had to start over many times- the system kept getting stuck again on "what month and day do you wish to depart rochester" I finally managed to get this finished, but again, it took more effort than i would have given it had this not been an experiment. 10642 DARREN NOVAK M many true New Haven, CT 1 0 true true N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 6 XX 04 1 1 10642_20010923_025744 1 369.26 45 0 0.00 22 1.84 0.48 31 1.41 1.14 6 1.19 0.51 3.70 1.76 0.25 22 22 1.84 0.48 31 1.41 1.14 6 1.19 0.51 3.70 3.70 1.76 0.25 0 23 12.82 15.29 676 29.39 30.13 103 26.05 26.11 59.52 10.70 11.68 25 25 10.28 11.31 676 27.04 28.07 92 24.33 25.12 34.23 34.23 9.29 10.37 0 0.00 0.00 10642_20010923_032447 1 1 1 2 4 5 5 4 4 4 1 New York to Roanoke, VA Leave Sept. 28th, return Oct. 1st Depart both cities in morning, but must be in Roanoke by 3:00 on Fri. Need hotel in Roanoke I was not able to find a flight on one airline- every option i was given was on two different airlines, which made the travel more expensive. I find that one of the system's big problems is that it is hard to look at many options quickly- you need to listen to each one. On a computer, you can scan quickly, because you know what your priorites are. For this trip, i had to be in Va by a certain time, so i would have immediately discounted all options which did not allow this. You do this almost without thinking when you use the internet, but with the cu system, you have to listen to each itinerary. 10642 DARREN NOVAK M many true New Haven, CT 1 0 true true N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 7 XX 04 1 1 10642_20010924_002641 1 156.53 31 0 0.00 15 1.95 0.64 26 1.73 1.62 7 1.36 0.74 3.70 1.83 0.44 15 15 1.95 0.64 26 1.73 1.62 7 1.36 0.74 3.70 3.70 1.83 0.44 0 16 6.38 9.84 262 16.38 19.82 86 11.73 7.17 42.04 4.00 2.63 17 17 5.47 6.70 262 15.41 16.76 75 11.69 6.93 29.63 29.63 3.96 2.54 0 0.00 0.00 10642_20010924_011435 1 0 -2 1 5 5 5 5 5 4 2 NY to Rochester, leave Nov 21st, return nov 25th fly american leave both cities in the afternoon this system seems to work very well for short uncomplicated itineraries 10642 DARREN NOVAK M many true New Haven, CT 1 0 true true N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 8 XX 04 1 1 10642_20010925_025055 1 205.45 39 0 0.00 19 1.82 0.45 29 1.53 0.96 5 1.33 0.49 3.18 1.75 0.31 19 19 1.82 0.45 29 1.53 0.96 5 1.33 0.49 3.18 3.18 1.75 0.31 0 20 7.07 10.52 326 16.30 18.88 86 12.63 9.60 44.59 5.10 5.88 22 22 5.55 6.52 326 14.82 15.28 75 11.95 7.45 30.84 30.84 4.35 3.33 0 13.80 10.50 10642_20010925_030938 1 1 1 2 4 5 5 5 4 4 1 NYC to Indianapolis, IN Leave NY Oct 5th, morning Leave IN Oct 8th, morning need hotel The system is ok for airlines, but I am realizing that I would prefer to do something different for hotels unless I knew the exact hotel i wanted to stay at. 10642 DARREN NOVAK M many true New Haven, CT 1 0 true true N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 9 05 04 2 1 10642_20011003_034433 1 405.27 81 0 0.00 40 2.01 0.53 62 1.55 0.88 5 1.46 0.68 4.25 1.96 0.39 40 40 2.01 0.53 62 1.55 0.88 5 1.46 0.68 4.25 4.25 1.96 0.39 0 41 6.24 9.84 609 14.85 17.66 113 12.40 8.17 55.18 5.01 6.03 44 44 5.03 6.26 609 13.84 14.99 102 11.79 6.38 41.46 41.46 4.18 2.78 0 16.10 17.50 10642_20011003_040517 1 1 1 2 3 4 5 4 2 4 1 10642 DARREN NOVAK M many true New Haven, CT 1 0 true true N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 10 06 04 2 1 10642_20011004_023506 1 467.55 79 0 0.00 39 1.89 0.55 58 1.49 0.97 6 1.37 0.63 4.35 1.83 0.38 39 39 1.89 0.55 58 1.49 0.97 6 1.37 0.63 4.35 4.35 1.83 0.38 0 40 8.28 11.40 858 21.45 27.70 123 18.85 22.57 49.95 7.21 9.30 48 48 6.57 9.92 858 17.88 24.64 112 15.87 20.58 42.92 42.92 5.79 8.44 0 1.70 2.60 10642_20011004_041817 1 1 1 1 2 4 4 2 2 4 1 10669 DENNIS SIZEMORE M a few true Urbana, IL 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 1 XX 08 1 1 10669_20010607_133304 1 -3.00 78 0 0.00 39 3.63 1.30 141 3.62 2.82 13 3.37 2.39 -4.00 -4.00 -4.00 39 39 3.48 1.37 141 3.62 2.82 13 3.37 2.39 8.14 -4.00 -4.00 -4.00 0 39 8.53 8.57 905 23.21 26.69 95 21.32 24.26 31.12 7.94 7.83 39 39 8.53 8.57 905 23.21 26.69 95 21.32 24.26 31.12 31.12 7.94 7.83 0 29.10 41.00 10669_20010607_135736 1 -1 -1 1 4 4 4 3 4 4 1 Travel from BWI to Las Vegas on August 2nd returning on the 7th. I thought the experience was quite good. I was not sure what to expect, but I thought it pretty easy. The was not able to adapt to my question about the flight numbers...when it did get through the whole process it informed me of them, but during the process, it was not able to divert off its course...to answer my question. Also, when i got to the hotel info...it got stuck. I'm not sure what happened...but i couldn't get out of the hotel menue...so I had to start all over...which was annoying. In the end...it told me that the reservation was made, but it never asked who was traveling, or how many people...i'm not sure if i acutually have the trip?? NO confirmation numbers...etc...the end was very vague...it sort of said thanks..and hung up... 10669 DENNIS SIZEMORE M a few true Urbana, IL 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 2 XX 08 1 1 10669_20010722_142141 0 203.00 28 0 0.00 14 4.10 1.15 47 3.36 2.06 7 3.08 1.85 -4.00 -4.00 -4.00 14 14 3.19 1.48 47 3.36 2.06 7 3.08 1.85 4.77 -4.00 -4.00 -4.00 0 14 8.86 14.93 353 25.21 49.39 194 12.23 9.25 59.69 4.95 3.11 14 14 8.86 14.93 353 25.21 49.39 194 12.23 9.25 59.69 59.69 4.95 3.11 0 21.30 35.70 10669_20010722_143530 1 1 0 0 2 4 2 2 3 4 1 fly from Chicago to Las Vegas on August 23rd and returning on the 27th. Hello, I called in fine. The system understood my departure city and date, but when it asked me what airline...I responded "Southwest"....which it understood as "NW"....When i tried to get it to change it it was locked in...so it looked for info on this trip, when it came back it said "no info"..."let's try again"...at which point it locked up and crashed. (maybe if it confirmed your airline before it goes to the database??) So I called back...got into the same place...didn't specify the airline...and when it looked for flights...it locked up and crashed.... I waited on the line for 5 minutes to see if it was just searching the database, but it never returned. As with my other attempts...it seems to get locked up if you deviate from its path...like when i tried to change the airline. I still find the voice easy to understand.... 10669 DENNIS SIZEMORE M a few true Urbana, IL 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 3 XX 08 1 1 10669_20010926_111048 1 300.76 39 0 0.00 19 3.49 1.64 46 2.42 3.04 14 1.78 1.22 -4.00 -4.00 -4.00 19 19 3.13 1.62 46 2.42 3.04 14 1.78 1.22 8.82 -4.00 -4.00 -4.00 0 20 10.80 7.06 580 29.00 21.83 88 25.89 17.31 29.22 9.83 5.72 20 20 10.80 7.06 580 29.00 21.83 88 25.89 17.31 29.22 29.22 9.83 5.72 0 21.70 26.30 10669_20010926_152828 1 0 -2 1 4 5 4 4 5 4 1 A Flight from BWI to RDI on September 27th sometime in the morning. I found the system to be very easy to use. It had only one problem understanding me and I had only one problem understanding the system...which resulted in my booking a one way flight. Overall I find it to be a very affable system... -Jeffrey Nauman 10669 DENNIS SIZEMORE M a few true Urbana, IL 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 4 XX 08 1 1 10669_20010927_204554 1 281.61 35 0 0.00 17 3.45 1.60 40 2.35 2.67 12 1.75 1.00 -4.00 -4.00 -4.00 17 17 3.09 1.64 40 2.35 2.67 12 1.75 1.00 8.39 -4.00 -4.00 -4.00 0 18 10.75 9.60 510 28.33 29.58 127 22.53 16.90 42.69 8.87 5.52 18 18 10.75 9.60 510 28.33 29.58 127 22.53 16.90 42.69 42.69 8.87 5.52 0 22.50 23.50 10669_20010927_210003 1 0 -2 1 5 5 5 5 5 4 2 Round trip flight from BWI to Newark, NJ on 10/1 to 10/8 both flights in the morning. The system worked great!! I was very impressed when i said i wanted to leave on "Monday"...and it got the date correct. I also said the return was "the following Monday" and it got that as well. I am a little confused about some of the wording. I think the plans should be made in terms of one way or round trip...I get confused if i am booking a return flight or another destination on the same flight... Other than that a very pleasant experience. -Jeffrey Nauman jdnauman@ureach.com 10685 DEVIN BERGERON M never true Dickinson, ND 1 1 true true N/A N/A true N/A forOther InetSite 20to50k No 0 0 0 short 1 XX 01 1 1 10685_20010929_224800 1 182.92 25 0 0.00 12 7.46 6.55 16 1.33 1.15 4 1.09 0.83 -4.00 -4.00 -4.00 12 12 7.11 6.90 16 1.33 1.15 4 1.09 0.83 22.73 -4.00 -4.00 -4.00 0 13 7.14 7.92 259 19.92 23.14 95 13.67 5.37 31.58 5.11 3.11 16 16 4.93 3.16 259 16.19 16.68 76 12.20 5.05 15.55 15.55 4.22 1.45 0 31.30 33.30 10685_20010929_225836 1 0 1 1 4 2 5 2 3 4 2 Depart Minneapolis on 10/16 in the morning, destination is Omaha. Return on 10/22, no lodging or rental car needed for this trip. The voice would cut out on occasion for 3 to 10 seconds without explanation, which made things more difficult than expected. 10685 DEVIN BERGERON M never true Dickinson, ND 1 1 true true N/A N/A true N/A forOther InetSite 20to50k No 0 0 0 short 2 XX 01 1 1 10685_20010929_230300 1 563.83 55 0 0.00 27 7.61 11.64 49 1.81 1.66 7 1.62 1.33 -4.00 -4.00 -4.00 27 27 6.99 11.91 49 1.81 1.66 7 1.62 1.33 64.85 -4.00 -4.00 -4.00 0 28 12.75 15.95 732 26.14 34.81 161 21.15 23.08 56.86 11.12 13.66 38 38 6.06 8.01 732 19.26 21.93 94 17.24 18.30 44.75 44.75 5.01 4.82 0 140.80 100.00 10685_20010929_231925 1 1 0 1 2 2 2 1 2 4 1 Depart Fargo on 11/1 in the morning, arrive in Austin. Return to Fargo on the morning of 11/10. The system was having problems with long delays. Much trouble trying to arrange a car rental, as first my preferred company was not acknowledged repeatedly, then was incorrectly understood. 10685 DEVIN BERGERON M never true Dickinson, ND 1 1 true true N/A N/A true N/A forOther InetSite 20to50k No 0 0 0 short 3 XX 01 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10685_20010930_234011 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 Leave Fargo 12/28 am to Atlanta. Return 12/30 pm to Fargo. Was looking for a Best Western for 2 nights occupancy and Enterprise car rental (mid size) for 3 days. 10685 DEVIN BERGERON M never true Dickinson, ND 1 1 true true N/A N/A true N/A forOther InetSite 20to50k No 0 0 0 short 4 XX 01 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10685_20010930_234753 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 Leave Fargo 1/15/02 am for a convention in Los Angeles. Return 1/18/02 pm to Fargo. Requires 3 nights lodging at Hilton and 4 days car rental (mid size) from Enterprise. 10707 DEXTER HANNA M once true Salyersville, KY 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 1 01 03 2 1 10707_20010618_231504 0 712.23 84 7 7.68 43 2.49 1.76 219 5.09 5.39 28 4.55 4.08 9.66 2.32 1.38 45 45 2.45 1.73 221 4.91 5.33 28 4.39 4.05 9.66 9.66 2.28 1.36 2 41 11.67 12.00 1390 33.90 36.71 119 31.77 34.53 -4.00 -4.00 -4.00 77 73 5.68 5.89 1567 20.35 21.58 115 19.11 18.73 42.54 -4.00 -4.00 -4.00 1 21.80 44.40 10707_20010618_233716 1 -1 -1 1 1 1 1 1 1 5 1 10715 DOMINIC KESSLER M a few true Louisville, KY 3-5 2 true N/A N/A N/A true true forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 1 long 1 01 08 2 1 10715_20010814_002222 1 488.29 54 0 0.00 27 3.60 1.35 67 2.48 1.81 7 2.31 1.59 -4.00 -4.00 -4.00 27 27 3.07 1.59 67 2.48 1.81 7 2.31 1.59 6.57 -4.00 -4.00 -4.00 0 27 11.75 9.17 846 31.33 28.15 130 27.54 20.49 43.65 10.52 6.72 28 27 11.75 9.17 854 30.50 27.98 130 26.81 20.44 43.65 43.65 10.52 6.72 0 13.40 22.20 10715_20010814_004931 1 0 -2 1 2 3 1 2 2 4 1 10715 DOMINIC KESSLER M a few true Louisville, KY 3-5 2 true N/A N/A N/A true true forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 1 long 2 02 08 2 1 10715_20010814_030902 1 291.97 35 0 0.00 17 4.27 1.63 69 4.06 3.34 12 3.56 2.73 -4.00 -4.00 -4.00 17 17 3.91 1.86 69 4.06 3.34 12 3.56 2.73 7.31 -4.00 -4.00 -4.00 0 18 9.97 10.61 450 25.00 30.80 127 19.00 17.87 45.10 7.91 6.15 18 18 9.97 10.61 450 25.00 30.80 127 19.00 17.87 45.10 45.10 7.91 6.15 0 29.00 64.70 10715_20010814_033927 1 0 -2 1 4 4 2 3 3 4 1 10715 DOMINIC KESSLER M a few true Louisville, KY 3-5 2 true N/A N/A N/A true true forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 1 long 3 03 08 2 1 10715_20010817_070327 1 2167.29 284 0 0.00 142 3.39 1.52 350 2.46 2.64 16 2.37 2.39 -4.00 -4.00 -4.00 142 142 3.15 1.61 350 2.46 2.64 16 2.37 2.39 8.63 -4.00 -4.00 -4.00 0 142 10.31 8.56 3474 24.46 24.15 197 23.24 19.32 61.70 9.94 7.41 143 142 10.31 8.56 3506 24.52 24.08 197 23.30 19.27 68.42 61.70 9.94 7.41 0 24.00 32.40 10715_20010817_080802 1 1 1 2 1 1 2 1 1 4 1 10731 DOUGLAS HOLBROOK M a few true Portsmouth, NH 2 2 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k Yes morethan3 0 0 long 1 01 09 2 1 10731_20010730_091228 1 422.35 40 0 0.00 20 2.26 1.17 38 1.90 1.45 6 1.68 1.11 6.77 2.03 0.50 20 20 2.26 1.17 38 1.90 1.45 6 1.68 1.11 6.77 6.77 2.03 0.50 0 20 8.37 12.32 359 17.95 20.09 78 14.79 14.67 34.57 6.99 10.95 21 21 6.77 7.52 359 17.10 17.28 78 14.05 10.46 34.57 34.57 5.38 4.10 0 7.90 15.00 10731_20010730_095845 1 0 1 1 5 4 2 4 4 5 1 10731 DOUGLAS HOLBROOK M a few true Portsmouth, NH 2 2 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k Yes morethan3 0 0 long 2 02 09 2 1 10731_20010810_122416 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10731_20010810_124250 1 0 -2 1 5 4 2 5 4 5 1 10731 DOUGLAS HOLBROOK M a few true Portsmouth, NH 2 2 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k Yes morethan3 0 0 long 3 03 09 2 1 10731_20010818_083336 0 1721.72 118 0 0.00 59 3.26 2.47 211 3.58 4.35 27 3.17 3.07 16.25 3.03 1.79 59 59 3.26 2.47 211 3.58 4.35 27 3.17 3.07 16.25 16.25 3.03 1.79 0 59 14.88 38.42 1040 17.63 11.10 58 16.93 9.82 -4.00 -4.00 -4.00 67 67 6.62 5.37 1040 15.52 7.09 31 15.29 6.88 43.57 -4.00 -4.00 -4.00 0 11.80 25.40 10731_20010818_093812 1 1 0 0 1 4 2 1 1 5 1 10731 DOUGLAS HOLBROOK M a few true Portsmouth, NH 2 2 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k Yes morethan3 0 0 long 4 04 09 2 1 10731_20010821_135732 0 615.75 52 0 0.00 26 3.89 4.55 135 5.19 8.16 31 4.16 6.37 18.26 3.32 3.56 26 26 3.89 4.55 135 5.19 8.16 31 4.16 6.37 18.26 18.26 3.32 3.56 0 26 9.17 14.04 349 13.42 9.06 39 12.40 7.56 49.99 7.54 11.54 29 29 4.70 2.54 349 12.03 6.09 20 11.75 6.00 8.76 8.26 4.58 2.49 0 8.10 19.20 10731_20010821_142259 1 1 0 0 1 4 2 2 1 5 1 10731 DOUGLAS HOLBROOK M a few true Portsmouth, NH 2 2 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k Yes morethan3 0 0 long 5 XX 09 1 1 10731_20010823_080918 0 597.57 53 0 0.00 27 2.49 1.39 66 2.44 2.68 13 2.04 1.68 8.22 2.27 0.81 27 27 2.49 1.39 66 2.44 2.68 13 2.04 1.68 8.22 8.22 2.27 0.81 0 26 8.90 13.48 491 18.88 20.57 89 16.08 15.09 66.41 6.60 6.78 27 27 7.44 7.92 491 18.19 17.72 82 15.73 12.55 36.47 36.47 6.33 5.49 0 34.80 29.60 10731_20010823_084750 1 1 1 0 1 5 4 2 1 5 2 fly from Boston to Dayton, OH on Sep 6. Need a rental car and motel in the Dayton Area. Working at Wright-Patterson AFB. Returning to Boston on Sep 10. No particular times for departure and no airline preference. The system could not comprehend that I needed to travel to Dayton, OH. I tried to get flights to Columbus, OH. It took columbus but I am not sure what state was invloved. The system died when it began the search for a hotel near the airport. Actually, I wanted a motel in Fairburn, OH. It couldn't handle that request so I had to settle for a hotel either downtown or near the airport. Again, I don't know which Columbus the system intended to fly me to. It died before we finished so I could get a printed itinerary. 10731 DOUGLAS HOLBROOK M a few true Portsmouth, NH 2 2 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k Yes morethan3 0 0 long 6 XX 09 1 1 10731_20010823_082147 0 386.79 37 0 0.00 19 2.20 0.54 37 1.95 1.13 4 1.83 1.04 3.41 2.14 0.46 19 19 2.20 0.54 37 1.95 1.13 4 1.83 1.04 3.41 3.41 2.14 0.46 0 18 8.10 11.49 326 18.11 21.65 82 14.35 15.10 36.81 6.41 9.25 19 19 6.87 8.40 326 17.16 18.68 82 13.56 10.41 36.81 36.81 5.21 4.36 0 13.50 15.80 10731_20010823_085453 1 1 1 0 1 4 4 1 1 5 3 I needed to fly from Portland ME early in the morning to Baltimore on Sep 24 returning on Sep 28 in the early evening. I needed a hotel neaR the airport. My hotel preference was Omni. The system could not understand my need to depart from Portland, ME. I believe it found me a flight from Portland, Oregon but I am not sure as it didn't specify which state was involved. Requests for more information didn't retrieve any added information. Again today August 234 at 0830 the system appeared to go dead during the dialogue to find a hotel. If this process actually takes a long time, the system needs to have a verbal reassurance that it is working and that I should hold. I hung-up after waiting five minutes. 10731 DOUGLAS HOLBROOK M a few true Portsmouth, NH 2 2 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k Yes morethan3 0 0 long 7 XX 09 1 1 10731_20010909_103216 0 794.92 64 0 0.00 32 2.40 0.93 83 2.59 2.23 10 2.35 1.80 -4.00 -4.00 -4.00 32 32 2.40 0.93 83 2.59 2.23 10 2.35 1.80 5.83 -4.00 -4.00 -4.00 0 32 10.71 14.99 640 20.00 22.20 88 17.81 18.71 37.35 9.85 14.42 35 35 7.23 8.30 640 18.29 19.43 88 16.24 15.40 37.35 37.35 6.35 6.53 0 15.70 21.90 10731_20010909_110944 1 1 1 2 2 5 2 2 2 5 2 Depart Mancherster, NH fly to Salt Lake City departing at 8AM on October 3. Return to Mancherster, NH on Oct 11. Rent a compact sized car in Salt Lake for the entire time. The system worked the best in my experience over my first seven sessions. However, its ability to discern cities with the same name, each having a commercial airport seems inadequate. To day, I asked for a flight from Mancherster, NH. It booked me a flight I beleive, from Manchester England. My tries to correct the mistake were futile. My itinerary is from the wrong Manchester. 10731 DOUGLAS HOLBROOK M a few true Portsmouth, NH 2 2 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k Yes morethan3 0 0 long 8 XX 09 1 1 10731_20010909_104602 1 383.58 34 0 0.00 17 2.14 0.86 29 1.71 2.17 10 1.19 0.40 5.33 1.95 0.26 17 17 2.14 0.86 29 1.71 2.17 10 1.19 0.40 5.33 5.33 1.95 0.26 0 17 10.84 15.47 375 22.06 25.03 84 18.19 19.92 36.57 9.23 14.43 19 19 7.87 8.70 375 19.74 20.18 84 16.17 13.21 36.57 36.57 6.27 5.39 0 6.90 11.80 10731_20010909_111418 1 1 1 2 2 5 4 2 3 5 3 Depart Boston for Salt Lake City leaving in the morning on October 3rd. Return to Boston on October 11. Renting an intermediate car from Enterprise if it has the best price. I tried to plan this itinerary twice. On the first try the system took my flight data but responder that it could not find any flights matching my request. I hung up. On the second try it worked quite well completing the itinerary and car rental. 10731 DOUGLAS HOLBROOK M a few true Portsmouth, NH 2 2 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k Yes morethan3 0 0 long 9 05 09 2 1 10731_20010914_132020 0 531.60 56 0 0.00 28 2.13 0.67 47 1.68 1.59 9 1.41 0.69 4.36 2.05 0.51 28 28 2.13 0.67 47 1.68 1.59 9 1.41 0.69 4.36 4.36 2.05 0.51 0 28 7.87 10.75 380 13.57 7.66 30 12.96 7.08 47.31 6.41 7.62 30 30 5.13 2.70 380 12.67 6.40 23 12.31 6.21 9.42 9.42 4.99 2.62 0 27.70 42.90 10731_20010914_134526 1 1 0 0 1 4 2 1 1 5 1 10731 DOUGLAS HOLBROOK M a few true Portsmouth, NH 2 2 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k Yes morethan3 0 0 long 10 06 09 2 1 10731_20010916_095640 1 749.24 74 0 0.00 37 2.09 0.84 62 1.68 1.60 10 1.44 0.77 6.67 1.97 0.33 37 37 2.09 0.84 62 1.68 1.60 10 1.44 0.77 6.67 6.67 1.97 0.33 0 37 9.05 15.84 666 18.00 23.44 104 15.61 18.65 76.77 7.17 11.11 40 40 6.69 8.90 666 16.65 19.44 104 14.41 13.49 47.99 47.99 5.63 5.93 0 6.50 10.80 10731_20010916_102738 1 1 1 2 5 5 4 4 4 5 1 10782 EDMUND BRUNO M a few true Allentown, PA 2 1 true N/A true N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 2 1 short 1 XX 02 1 1 10782_20010626_202206 1 268.32 36 0 0.00 18 4.04 0.94 27 1.50 0.86 3 1.41 0.80 5.06 3.98 0.93 18 18 4.04 0.94 27 1.50 0.86 3 1.41 0.80 5.90 5.06 3.98 0.93 0 18 10.32 8.92 451 25.06 23.21 89 21.29 17.37 34.60 8.89 6.74 41 41 4.50 3.02 451 11.00 8.54 33 10.45 7.88 13.12 13.12 4.28 2.72 0 3.70 5.60 10782_20010626_203412 1 -1 -1 1 5 4 4 5 5 5 3 Leave Allentown on June 27 at approx 10am for Chicago Ohare, UNited Airlines. Stay at Hyatt CHicago. No Rental Car. Return from Chicago on Fri June 29 at approx 11am on United. I've got you on United flight five eighty seven departing Allentown airport on Wednesday, June twenty seventh at ten ten eh M, arriving O'hare International Airport at eleven oh eight eh M.|You continue on United flight eighteen sixty departing O'hare International Airport on Friday, June twenty ninth at eleven eh M. |You connect with U S Air thirty five eighteen in Philadelphia, departing at two thirty four PM, arriving Allentown airport at three oh eight PM. Only problem is that it can be a little difficult to understand the computer generated voice. 10782 EDMUND BRUNO M a few true Allentown, PA 2 1 true N/A true N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 2 1 short 2 XX 02 1 1 10782_20010706_141511 1 261.51 38 0 0.00 19 3.66 0.79 28 1.47 0.84 3 1.39 0.78 5.73 3.55 0.63 19 19 3.66 0.79 28 1.47 0.84 3 1.39 0.78 5.73 5.73 3.55 0.63 0 19 9.64 7.78 455 23.95 18.40 62 21.83 16.38 25.53 8.76 6.96 41 41 4.40 2.44 455 11.10 6.87 26 10.73 6.53 9.86 9.12 4.28 2.35 0 7.10 10.50 10782_20010707_092331 1 1 1 2 4 4 2 4 4 5 3 United flight 587 from Allentown July 8 10:10am to Chicago Ohare. then United 1609 from Chicago to San Jose, 12:00pm Return on United flight 618 from San Jose to CHicago on July 12 at then United 1476 from Chicago to Allentown at 2:14pm. Staying at Holiday Inn. (1) The initial prompt from the system is a little confusing. SHould maybe ask about starting with airline reservations. (2) Diffiult to step through all the hotel options. Should start out by asking what city would you like the hotel in. 10782 EDMUND BRUNO M a few true Allentown, PA 2 1 true N/A true N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 2 1 short 3 XX 02 1 1 10782_20010811_095432 1 309.43 38 0 0.00 19 4.05 1.33 30 1.58 0.90 3 1.50 0.86 6.93 3.89 1.16 19 19 4.05 1.33 30 1.58 0.90 3 1.50 0.86 6.93 6.93 3.89 1.16 0 19 11.60 10.47 539 28.37 25.19 100 24.39 18.80 40.79 9.97 7.94 45 45 4.82 2.78 539 11.98 7.47 27 11.64 7.19 9.95 9.45 4.72 2.72 0 6.70 10.50 10782_20010811_101347 1 1 1 2 4 4 2 4 4 5 3 Departing on SUN AUG 19, United flight 587 from Allentown at 10:10am. Connecting with United 257 in Chicago, departing at 12:06 PM, arriving Denver International at 1:45pm. Staying at Holiday Inn. Renting Budget Rental Car. Returning on THURS AUG 23, on United flight 1532 departing Denver at 7:15am connecting with United flight 7154 through Washington at 1:30pm. One minor problem -- System interpreted 7:15am as 7:15pm. 10782 EDMUND BRUNO M a few true Allentown, PA 2 1 true N/A true N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 2 1 short 4 XX 02 1 1 10782_20010811_112148 1 240.17 34 0 0.00 17 4.07 1.33 26 1.53 0.94 4 1.38 0.72 7.15 3.88 1.09 17 17 4.07 1.33 26 1.53 0.94 4 1.38 0.72 7.15 7.15 3.88 1.09 0 17 9.57 7.74 399 23.47 18.43 63 21.00 15.86 25.57 8.57 6.76 37 37 4.36 2.48 399 10.78 6.77 26 10.36 6.35 9.98 9.04 4.23 2.38 0 26.90 17.60 10782_20010811_113721 1 1 1 2 4 5 4 4 4 5 2 Travel plans for Allentown to San Jose. Departing Allentown on AUG 30 on United flight 587 leaving at 10:10am -- Connecting in Chicago with United 1609, departing at 12:00noon, arriving San Jose International Airport 2:40pm In San Jose, staying at Holiday Inn at $78/night. In San Jose using Hertz rental car at $38/day. Returning back to Allentown oN SEP 6. Leaving San Jose on United flight 212 departing San Jose International Airport 8:30am, connecting in Washington DC with United 7156 at 5:30pm, arriving Allentown 6:44pm One minor comment - it would nice iuf the system would present various hotel options up front and then user select a hotel choice once the user has heard the various options available as opposed to havign the hotel choices presented one at a time. 10790 EDUARDO GARLAND M a few true Ventura, CA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 2 1 0 short 1 XX 06 1 1 10790_20010701_024223 0 715.12 92 0 0.00 46 5.14 1.83 236 5.13 4.18 17 4.87 3.82 -4.00 -4.00 -4.00 46 46 4.96 2.10 236 5.13 4.18 17 4.87 3.82 10.21 -4.00 -4.00 -4.00 0 46 8.82 5.95 1027 22.33 15.57 49 21.73 15.22 18.89 8.60 5.82 59 59 6.88 2.98 1027 17.41 8.30 36 17.09 7.99 12.03 11.66 6.80 2.94 0 29.70 63.00 10790_20010701_041101 1 0 0 0 2 4 3 2 1 5 2 My intention was to book LAX-EWR and continue on after 3 hours to LHR. All I could succeed in doing was booking round-trip LAX-EWR (though I know my proposed itinerary is possible) but the system assumed I wanted a round trip. Further, several times it alternated between NewYORK and NewARK so I had to back up and start over. Not entirely fun! On UAL's site, for instance, I must "know" to click on the Advanced Search button before I can plan the sort of itinerary I was attempting with Mercury, namely, LAX-EWR to join a busines partner there and, 3 hours later, continue on with her to LHR on the evening of my daytime arrival in Newark. Mercury *assumed* I was making a round trip LAX-EWR, computed fares on LAX-EWR, and never gave me the option to book the final segment of the outbound trip (i.e., to LHR). I suppose I could have booked the LAX-EWR and the EWR-LHR segments separately, and created the desired itinerary thus, but booked thus, the total of the 2 seg- ments would be much higher than if computed as LAX--EWR-LHR-EWR- LAX, the routing I needed. I can understand the system's confusing "New York" with "Newark," but even if positable to my speech habits, the distinction nevertheless is ~critical~ and one the system had beeter be very sensitive to! But I have a really hard time understanding how, once, Mercury mistook my "yes", for "Goodbye", especially because on all others it properly heard an affirmative as intended! re:2C above. In a strict sense I was not able to complete any part of an intended and known doable itinerary; loosely speaking I was able to make reservations on parts of my proposed trip but rejected the proffered routing because it would have resulted in a higher ticket price. How about another option: "Wasn't able to complete air portion." Even so short a time after my first call I can't recall if what I now THINK happened actually did, namely, I think the system offered me two choices in one response, e.g., "flight leaving a for b on airline c at..., or one leaving a for b on airline d at...", but I remember feeling a little stalled on several occasions as to what or how much data I ought to give, when the system prompted with alternate options. I was never asked for my preferences for mutiple city, or "open jaw/apex" routing, or my frequent flyer status, or cabin class or seating preferences before I was asked if I wished the fare for, in the above case, the LAX-EWR portion of my itinerary. But, all those variables DO bear on the final fare total. In all fairness to the system it *might* have presented those options if I had said "yes" once I gave up trying to create the route I needed, but perhaps it would have at that point ALSO have mistaken my reply for another "goodbye." Though it will increase tedium and processing time, I now recommend the system query the user a bit more often for verification. I'll try simpler itineraries. So far, Merc gets a "D-" 10790 EDUARDO GARLAND M a few true Ventura, CA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 2 1 0 short 2 XX 06 1 1 10790_20010701_151806 1 302.57 46 0 0.00 23 4.30 1.28 91 3.96 3.64 13 3.55 3.13 7.27 4.17 1.14 23 23 4.30 1.28 91 3.96 3.64 13 3.55 3.13 7.27 7.27 4.17 1.14 0 23 7.34 7.27 443 19.26 17.05 77 16.64 11.77 34.64 6.09 4.27 26 26 6.49 4.97 443 17.04 12.71 62 15.24 8.98 26.00 26.00 5.71 3.03 0 22.00 47.80 10790_20010701_154409 1 1 0 1 2 4 5 2 2 5 3 Los angeles to Kahului, Maui, Sep 13-18 System couldn't grab "Kahului, Maui", assumed I meant New Orleans, started asking me details of time and airline preference. Once I finally got its attention it started down the road with "Milwaukee." I again had to break out; this time it handed me "Miami." Again I broke out, and this time the system understood "Kahului, Maui". There was one other minor glitch my notes aren't clear on, but I resolved it. Also I would have liked to reserve a rental car on Maui, but the system never offered, nore offered alternate airports or lower fares, as, say Orbitz--and even the UAL site does. As in a previous attempt for a different itinerary, the system again never asked me about seat, cabin, meal, ticket class preference, number of passengers traveling, or Mileage Plus number, all of which are in my UAL profile, and probably why I won't be using a system like Mercury until that data is known to the system. Further, the airfare the system quoted was about $100 above what I paid for an actual e-ticket I booked on-line with UAL, exactly duplicating the above itinerary. Until the system is on a much more equal footing with web-based reservations in all respects, I doubt it'll have much appeal to me--or to other UAL elites. Slight lateral emission in the system voice? Regionalism? Charming, and pleasant enough otherwise. 10790 EDUARDO GARLAND M a few true Ventura, CA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 2 1 0 short 3 XX 06 1 1 10790_20010705_011340 1 267.94 30 0 0.00 15 4.49 1.33 56 3.73 3.81 14 3.00 2.63 6.84 4.32 1.20 15 15 4.49 1.33 56 3.73 3.81 14 3.00 2.63 6.89 6.84 4.32 1.20 0 15 11.94 11.16 435 29.00 25.00 98 24.07 16.75 45.58 9.54 6.39 20 20 8.96 7.52 435 21.75 17.44 83 18.53 10.08 36.92 36.92 7.48 3.74 0 8.90 26.70 10790_20010705_013819 1 0 0 1 5 5 2 2 1 5 3 LAX-YYZ round trip, 7/18-7/22. I still wonder what the system expects when it prompts with data about one flight and --in the same breath as it were--adds something to the effect, " and I also have a flight leaving...."without a tone prompt after the first flight for my input about acceptability. Wouldn't it make MORE sense for the system to prompt to the effect, " I have xxx flights that may interest you, I will name each with a letter. When I've listed them all I will ask you to name by letter the preferred flight. Do you understand? (Tone) If "no," an alternate dialog could follow. It happens I have a Silverwings Plus coupon that nets me a fare many hundreds of dollars lower than that quoted. (I know because I'm e-ticketed on the itinerary I just tried.) But the coupon permits travel on certain flights only, including the ones I just tried to book using the system. Again, the system couldn't handle my seating, fare, cabin or meal preferences, nor did it request my Mileage plus number, nor, in this case, the provisions of a special travel coupon, though these things *perhaps* could be settled at the time I went to a ticket agent or on-line to purchase the tickets, presumably within 24 hours of using the system. I can't see I'd ever use this service since the net offers so much more useful information and options. 10790 EDUARDO GARLAND M a few true Ventura, CA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 2 1 0 short 4 XX 06 1 1 10790_20010710_224627 1 533.13 56 0 0.00 28 5.58 3.60 141 5.04 4.38 18 4.56 3.63 -4.00 -4.00 -4.00 29 28 5.43 3.74 141 4.86 4.40 18 4.39 3.67 20.50 -4.00 -4.00 -4.00 0 28 11.93 9.56 807 28.82 22.25 104 26.04 16.99 44.74 10.71 7.21 38 38 8.79 6.10 807 21.24 15.08 89 19.41 10.13 36.31 36.31 8.04 4.08 0 38.00 55.60 10790_20010710_231156 1 0 -2 1 3 4 1 3 1 5 3 lax-ewr-lhr-lax The usual. *I* wasn't always clear on my dates. Further I don't like being presented two options without knowing how specifically to identify either. God help anyone whom the system misunderstands midway through an itinerary. TWICE now, routing from a city in the States, the system abandoned already established departure and destination points and offered me flights to a destination it also misinderstood. Getting it back on track was something of an effort, though THIS time I was prompted to spell the destination city, halfway through planning the outbound portions, AFTER the system had already headed me there. Equally cruel is the invitation to make comments--and be interrupted 4 times while I was in the process of doing so. HellOOO? ARE you listening? If my customers experienced that kind of treatment while doing business with my company, how long do you think they'd want to continue? Or how long would I be in business. And the usual complaint about the insensitivity of the system to my seat, cabin, meal preferences, and upgrade options. No, I'm not a fan, not yet, anyway! And I can't think i'd favor a voice-activated system over the rich array of data I find on-line at airline websites and travel engines. 10812 ELIJAH COFFMAN M many true Chandler, AZ 3-5 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 0 0 long 1 01 03 2 1 10812_20010801_203931 0 385.88 49 3 1.43 25 1.68 0.69 61 2.44 1.73 7 2.25 1.48 4.22 1.58 0.45 25 25 1.68 0.69 61 2.44 1.73 7 2.25 1.48 4.22 4.22 1.58 0.45 0 24 11.57 10.91 889 37.04 35.90 108 33.96 33.29 -4.00 -4.00 -4.00 45 45 5.21 3.48 903 20.07 19.98 72 18.89 18.55 16.07 -4.00 -4.00 -4.00 1 9.80 12.00 10812_20010801_205218 1 0 -2 0 4 5 4 2 2 4 1 10812 ELIJAH COFFMAN M many true Chandler, AZ 3-5 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 0 0 long 2 02 03 2 1 10812_20010803_160402 1 273.69 29 1 0.39 15 1.86 0.83 45 3.00 2.98 11 2.43 2.06 3.08 1.78 0.79 15 15 1.86 0.83 45 3.00 2.98 11 2.43 2.06 3.36 3.08 1.78 0.79 0 14 13.95 12.45 628 44.86 45.32 156 36.31 33.41 -4.00 -4.00 -4.00 27 27 6.71 4.51 628 23.26 20.55 72 21.38 18.45 17.97 -4.00 -4.00 -4.00 0 4.30 13.30 10812_20010803_161318 1 0 -2 1 4 4 5 4 4 4 1 10812 ELIJAH COFFMAN M many true Chandler, AZ 3-5 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 0 0 long 3 03 03 2 1 10812_20010822_212122 1 247.86 34 5 2.06 18 2.29 1.92 54 3.00 3.34 13 2.41 2.29 -4.00 -4.00 -4.00 18 18 2.08 2.09 54 3.00 3.34 13 2.41 2.29 8.99 -4.00 -4.00 -4.00 0 16 7.77 6.24 581 36.31 42.75 116 31.00 38.40 21.04 6.89 5.33 30 28 5.39 5.01 716 23.87 26.04 96 21.38 22.59 23.30 23.30 4.73 3.64 1 21.10 38.90 10812_20010822_215927 1 1 0 1 4 5 4 2 3 5 1 10812 ELIJAH COFFMAN M many true Chandler, AZ 3-5 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 0 0 long 4 04 03 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10812_20010904_212035 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 10812 ELIJAH COFFMAN M many true Chandler, AZ 3-5 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 0 0 long 5 XX 03 1 1 10812_20010906_214628 0 229.46 30 2 1.24 16 1.75 1.05 41 2.56 2.76 8 2.20 2.43 -4.00 -4.00 -4.00 16 16 1.62 1.19 41 2.56 2.76 8 2.20 2.43 3.92 -4.00 -4.00 -4.00 0 14 11.72 7.62 573 40.93 37.01 113 35.38 31.90 -4.00 -4.00 -4.00 23 23 6.54 4.00 581 25.26 22.06 73 23.09 19.91 17.03 -4.00 -4.00 -4.00 1 9.80 18.80 10812_20010906_220709 1 1 1 2 2 5 5 2 4 4 2 Portland to San Diego OCtober 11 around 6 PM on Southwest Airlines Hertz compact car in San DIego Return to Portland October 14 leaving around 1PM Could not book on Southwest airlines, Alaskan airlines was booked successfully Hertz car did not specify compact car 10812 ELIJAH COFFMAN M many true Chandler, AZ 3-5 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 0 0 long 6 XX 03 1 1 10812_20010906_215058 0 294.17 38 2 2.10 20 1.92 1.00 60 3.00 2.87 8 2.74 2.68 -4.00 -4.00 -4.00 20 20 1.82 1.13 60 3.00 2.87 8 2.74 2.68 4.15 -4.00 -4.00 -4.00 0 18 9.73 7.50 689 38.28 38.88 114 33.82 35.02 -4.00 -4.00 -4.00 30 30 5.49 4.09 689 22.97 21.69 73 21.24 19.87 16.82 -4.00 -4.00 -4.00 0 11.70 30.00 10812_20010906_221027 1 1 1 2 2 5 5 2 4 4 1 Portland to San Jose September 14 around 6 PM on Southwest Airlines Hertz compact car in San Jose Return to Portland September 16 leaving around 4PM Could not book on Southwest airlines, American airlines was booked successfully; Alaska Airlines was also available Hertz car did not specify compact car Itinerary did not give airline information, only hotel and car 10812 ELIJAH COFFMAN M many true Chandler, AZ 3-5 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 0 0 long 7 XX 03 1 1 10812_20010910_203817 1 221.70 31 7 3.04 16 1.96 1.00 36 2.25 2.59 8 1.87 2.17 -4.00 -4.00 -4.00 16 16 1.89 1.09 36 2.25 2.59 8 1.87 2.17 4.10 -4.00 -4.00 -4.00 0 15 10.67 10.42 503 33.53 42.11 145 25.57 29.75 -4.00 -4.00 -4.00 22 22 6.63 6.61 539 24.50 21.83 72 22.24 19.55 28.16 -4.00 -4.00 -4.00 1 15.80 31.30 10812_20010910_210134 1 0 -2 1 5 4 5 2 5 4 4 Portland to Phoenix October 26 departing 3 PM on Southwest No hotel, no car Return to Portland October 28 departing 7 PM Could not book Southwest airlines Improvements to summary are good Speech was broken, and echoing 10812 ELIJAH COFFMAN M many true Chandler, AZ 3-5 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 0 0 long 8 XX 03 1 1 10812_20010910_204402 0 435.94 43 5 4.85 22 1.79 0.96 50 2.27 2.33 10 1.90 1.61 -4.00 -4.00 -4.00 25 25 1.54 1.11 51 2.04 2.28 10 1.71 1.60 5.64 -4.00 -4.00 -4.00 3 21 14.52 14.69 1165 55.48 45.46 131 51.70 43.13 64.73 12.01 9.37 39 39 7.37 8.30 1165 29.87 28.76 114 27.66 25.56 36.98 36.98 6.59 6.82 0 17.30 24.00 10812_20010910_210728 1 1 1 2 4 5 4 4 4 4 2 Portland to Las Vegas September 30 departing ~4PM Rental car No hotel Return to Portland October 2 departing ~6PM Could not book Southwest Could not book National instead of Hertz (also would not be able to use discount coupons) When booking itinerary, Alaska Airlines was reported but in Summary, United airlines was reported System was very slow during preparation for summary 10812 ELIJAH COFFMAN M many true Chandler, AZ 3-5 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 0 0 long 9 05 03 2 1 10812_20010912_204710 1 637.92 84 0 0.00 43 1.94 1.03 130 3.02 2.70 10 2.86 2.50 4.47 1.88 0.97 43 43 1.94 1.03 130 3.02 2.70 10 2.86 2.50 4.86 4.47 1.88 0.97 0 41 9.55 8.52 1256 30.63 35.67 123 28.32 32.88 -4.00 -4.00 -4.00 72 72 4.34 4.34 1256 17.44 20.67 93 16.38 18.73 30.14 -4.00 -4.00 -4.00 0 15.30 18.60 10812_20010912_211751 1 1 1 2 2 4 3 3 3 4 1 10812 ELIJAH COFFMAN M many true Chandler, AZ 3-5 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 0 0 long 10 06 03 2 1 10812_20010912_205905 1 588.54 75 2 0.81 40 1.67 0.70 87 2.17 1.80 7 2.05 1.64 4.22 1.60 0.57 40 40 1.67 0.70 87 2.17 1.80 7 2.05 1.64 4.22 4.22 1.60 0.57 0 35 10.52 11.63 1335 38.14 56.75 258 31.68 42.54 -4.00 -4.00 -4.00 52 52 6.64 5.95 1335 25.67 25.21 96 24.29 23.39 24.64 -4.00 -4.00 -4.00 0 19.50 20.00 10812_20010912_212423 1 1 1 2 4 4 5 4 4 4 1 10839 ELMER FRASER M a few true Crystal Lake, IL 2 2 true N/A N/A N/A N/A true forMySelfOnly AirlineDirect 50to99k Yes 0 0 0 short 1 XX 03 1 1 10839_20010705_160139 1 341.61 36 0 0.00 18 1.83 0.77 59 3.28 2.56 12 2.76 1.39 4.03 1.70 0.55 18 18 1.83 0.77 59 3.28 2.56 12 2.76 1.39 4.03 4.03 1.70 0.55 0 18 14.50 12.83 780 43.33 40.59 122 38.71 36.62 26.12 13.82 12.88 29 29 8.47 9.28 780 26.90 27.35 114 23.79 22.02 48.11 48.11 7.05 5.38 0 18.00 33.30 10839_20010705_161322 1 1 1 2 4 5 5 4 4 5 1 I will be traveling to Sat on YX from MKE. I will be staying with some friends there so I didn't need a hotel. I am returning to MKE on YX through MCI on July 11. It worked a little slow. I think until I got a little more comfortab le with it I would rather use my travel agent. 10839 ELMER FRASER M a few true Crystal Lake, IL 2 2 true N/A N/A N/A N/A true forMySelfOnly AirlineDirect 50to99k Yes 0 0 0 short 2 XX 03 1 1 10839_20010705_161404 1 305.18 36 0 0.00 18 1.96 0.89 61 3.39 2.50 12 2.88 1.32 4.43 1.82 0.66 18 18 1.96 0.89 61 3.39 2.50 12 2.88 1.32 4.43 4.43 1.82 0.66 0 18 12.29 9.89 862 47.89 41.26 118 43.76 38.51 45.67 10.33 5.49 35 35 5.66 7.34 862 24.63 28.92 118 21.88 24.29 45.67 45.67 4.48 2.37 0 76.10 83.30 10839_20010705_162401 1 1 1 2 3 3 4 3 3 5 2 I will be traveling on American airlines to SAT from ORD on Sat July 21 and returning on the following Weds and I have a rental car through Avis. The system seemed to have a little harder of a time this time. It didn't seem to understand me as well and it sounded like it was stuttering or confused about what it was trying to say. 10839 ELMER FRASER M a few true Crystal Lake, IL 2 2 true N/A N/A N/A N/A true forMySelfOnly AirlineDirect 50to99k Yes 0 0 0 short 3 XX 03 1 1 10839_20010716_100237 1 319.04 38 0 0.00 19 1.59 0.50 46 2.42 1.74 6 2.22 1.56 2.46 1.55 0.47 19 19 1.59 0.50 46 2.42 1.74 6 2.22 1.56 2.52 2.46 1.55 0.47 0 19 12.61 11.82 848 44.63 45.28 128 40.00 41.70 26.11 11.86 11.69 29 29 7.85 9.11 848 29.24 28.05 112 26.29 23.52 46.73 46.73 6.46 5.30 0 10.40 10.50 10839_20010716_101315 1 0 -2 1 5 5 5 4 3 5 4 I will be traveling to SAT on July 31 from MKE and returning on August 3 on YX. Everything went very smoothly except it cut itself off when giving me the summary. 10839 ELMER FRASER M a few true Crystal Lake, IL 2 2 true N/A N/A N/A N/A true forMySelfOnly AirlineDirect 50to99k Yes 0 0 0 short 4 XX 03 1 1 10839_20010723_163657 1 319.99 41 3 2.95 21 1.58 0.40 49 2.33 1.88 8 2.05 1.39 -4.00 -4.00 -4.00 22 22 1.51 0.52 49 2.23 1.90 8 1.95 1.43 2.53 -4.00 -4.00 -4.00 1 20 12.27 11.40 860 43.00 41.33 108 39.58 39.44 23.65 11.67 11.38 34 34 7.07 8.03 860 25.29 27.17 105 22.88 23.60 44.67 44.67 5.93 4.58 0 24.10 40.90 10839_20010723_164655 1 0 -2 1 5 5 5 5 3 5 4 Traveling from Milwaukee to Omaha on August 6 and returning on the following Friday. The system seemed to work a little better than it had in my previous attempts. I think it helped having used the system a few times. I still am not sure that I would use this service regularly because I can't be assured that I am getting the best rates that are available. But it works great for getting itineraries. 10855 ERIC MANLEY M a few true New York, NY 3-5 2 true N/A true N/A true N/A someoneElseForMe NonInetAgent 50to99k Yes morethan3 0 0 long 1 01 04 2 1 10855_20010716_104707 1 280.26 49 0 0.00 24 1.87 0.42 49 2.04 1.37 6 1.87 1.10 -4.00 -4.00 -4.00 24 24 1.87 0.42 49 2.04 1.37 6 1.87 1.10 2.70 -4.00 -4.00 -4.00 0 25 7.60 8.64 432 17.28 15.38 67 15.21 11.62 28.09 6.75 7.67 31 31 5.17 5.09 432 13.94 11.81 60 12.40 8.29 24.67 24.67 4.52 3.64 0 10.20 16.70 10855_20010716_105528 1 0 -2 1 2 2 1 4 3 5 1 10855 ERIC MANLEY M a few true New York, NY 3-5 2 true N/A true N/A true N/A someoneElseForMe NonInetAgent 50to99k Yes morethan3 0 0 long 2 02 04 2 1 10855_20010719_150115 1 253.07 49 0 0.00 24 1.90 0.43 38 1.58 1.02 5 1.43 0.73 3.25 1.84 0.33 24 24 1.90 0.43 38 1.58 1.02 5 1.43 0.73 3.25 3.25 1.84 0.33 0 25 6.79 7.92 392 15.68 12.27 60 13.83 8.26 35.13 5.61 5.39 29 29 4.88 3.96 392 13.52 9.08 49 12.25 6.10 19.70 19.70 4.35 2.80 0 5.30 8.30 10855_20010719_151021 1 1 1 1 4 5 5 4 1 5 1 10855 ERIC MANLEY M a few true New York, NY 3-5 2 true N/A true N/A true N/A someoneElseForMe NonInetAgent 50to99k Yes morethan3 0 0 long 3 03 04 2 1 10855_20010720_093235 1 797.92 123 0 0.00 61 2.01 0.80 128 2.10 2.31 12 1.93 1.94 -4.00 -4.00 -4.00 61 61 2.01 0.80 128 2.10 2.31 12 1.93 1.94 5.33 -4.00 -4.00 -4.00 0 62 9.22 9.00 1269 20.47 14.83 58 19.85 14.13 32.50 8.84 8.56 77 77 6.33 4.89 1269 16.48 11.33 47 16.08 10.84 18.15 18.15 6.17 4.72 0 11.70 13.10 10855_20010720_094951 1 1 0 1 1 2 5 3 1 5 1 10855 ERIC MANLEY M a few true New York, NY 3-5 2 true N/A true N/A true N/A someoneElseForMe NonInetAgent 50to99k Yes morethan3 0 0 long 4 04 04 1 1 10855_20010724_171642 1 560.77 91 0 0.00 45 1.92 0.55 64 1.42 1.06 7 1.30 0.63 3.77 1.88 0.48 45 45 1.92 0.55 64 1.42 1.06 7 1.30 0.63 3.77 3.77 1.88 0.48 0 46 7.89 10.50 797 17.33 11.41 44 16.73 10.79 22.18 7.57 10.39 53 53 5.42 3.99 797 15.04 8.75 33 14.69 8.47 15.86 15.86 5.22 3.75 0 7.60 11.10 10855_20010724_172938 1 1 1 2 4 5 4 5 1 5 1 10855 ERIC MANLEY M a few true New York, NY 3-5 2 true N/A true N/A true N/A someoneElseForMe NonInetAgent 50to99k Yes morethan3 0 0 long 5 XX 04 1 1 10855_20010725_164839 1 353.86 59 0 0.00 29 1.79 0.54 38 1.31 0.85 5 1.18 0.48 4.26 1.70 0.25 29 29 1.79 0.54 38 1.31 0.85 5 1.18 0.48 4.26 4.26 1.70 0.25 0 30 8.48 8.60 613 20.43 12.52 47 19.52 11.68 26.56 7.86 8.04 36 36 5.64 4.00 613 17.03 9.65 36 16.49 9.22 17.02 17.02 5.32 3.54 0 10.30 13.80 10855_20010725_165755 1 1 1 2 4 5 5 5 1 5 1 New York to Ft. Lauderdale, early AM on 7/26 Ft. Lauderdale to New York, late AM on 7/27 The system gives hotel options without a sense of where they are. For instance, it gave me Miami hotels for Ft. Lauderdale, without a sense of how close they are. Also, it does not identify the airport you wish to use for New York. There are conceivably 5 airports I could have used. The same goes for other large cities. 10855 ERIC MANLEY M a few true New York, NY 3-5 2 true N/A true N/A true N/A someoneElseForMe NonInetAgent 50to99k Yes morethan3 0 0 long 6 XX 04 1 1 10855_20010730_101843 0 -3.00 14 0 0.00 7 1.84 0.30 10 1.43 0.98 3 1.17 0.75 -4.00 -4.00 -4.00 7 7 1.62 0.76 10 1.43 0.98 3 1.17 0.75 2.30 -4.00 -4.00 -4.00 0 7 5.09 2.83 103 14.71 7.74 25 13.00 6.87 8.84 4.46 2.52 8 8 4.27 2.16 103 12.88 5.87 24 11.29 4.07 8.34 8.34 3.68 1.52 0 0.00 0.00 10855_20010730_102219 1 0 -2 0 1 4 5 1 1 5 3 Newark to Atlanta, early AM on August 6, returning evening. No rental car or hotel. Something must be wrong. The computer couldn't find any routes between Newark and Atlanta or between New York and Atlanta. That's a heavily-traveled route, to say the least! 10855 ERIC MANLEY M a few true New York, NY 3-5 2 true N/A true N/A true N/A someoneElseForMe NonInetAgent 50to99k Yes morethan3 0 0 long 7 XX 04 1 1 10855_20010814_161321 1 256.53 53 0 0.00 26 1.73 0.42 34 1.31 1.01 6 1.12 0.33 2.71 1.69 0.37 26 26 1.73 0.42 34 1.31 1.01 6 1.12 0.33 3.11 2.71 1.69 0.37 0 27 6.35 5.91 527 19.52 11.71 50 18.35 10.20 -4.00 -4.00 -4.00 32 32 4.57 2.90 527 16.47 9.05 39 15.74 8.19 15.29 -4.00 -4.00 -4.00 0 2.90 3.80 10855_20010814_161907 1 1 1 2 5 5 5 5 1 5 1 New York to West Palm beach, Aug 17 rent convertible in WPB WPB to NY, Aug 20 11 choices for car rental are still too tedious 10863 ERNEST BURRELL M a few true Medford, MA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 50to99k Yes morethan3 2 0 short 1 XX 03 1 1 10863_20010731_163812 0 409.45 40 -2 -2.00 20 -2.00 -2.00 47 2.35 1.53 6 2.16 1.30 -2.00 -2.00 -2.00 20 -2 -2.00 -2.00 47 2.35 1.53 6 2.16 1.30 -2.00 -2.00 -2.00 -2.00 -2 20 15.88 20.37 1046 52.30 59.88 201 44.47 49.92 62.02 13.46 17.71 32 32 9.77 13.83 1046 32.69 42.08 201 27.26 29.24 62.02 62.02 8.08 10.18 -2 16.70 25.00 10863_20010731_165603 1 0 -2 1 5 5 4 3 3 5 1 I need to get to Austin to teach. I wanted to leave on a Sunday, not too early. I wanted to return as soon as class is over (12:30 pm), but leaving enough time to get to the airport. It's an airport I've never been to, so I hope 2 hours is enough to get there adn get on board. 1. When I gave it my ID at the beginning (my five digit PIN), it said Hi Mr. Calvert (or silver calvert or someone). I don't know if my number sounds like someone else's or what, so I hung up and the next time gave my name. It asked me to repeat so I just said my pin again, this time more slowly. he refereed to me as a guest when he couldn't figure out my number. 2. He was a casual guy, generally good, although I wanted to talk to him more casually, so sometimes to answer with a yes or a no I said things like "Sure, that sounds fine." It didn't work, so I got back to the stiff "yes." "No." reponses. The computer jokes were kinda silly/funny/playful while waiting for a price on the itinerary (of course the last one got caught off). His voice was kinda funny how it was always the same -- the price was the lowest voice of all (when he said he'd fetch it for me) - like it was bad news or something. kind of humorous. Not bad for a study. For commercial applications, unless it was a comedy group using it, I'd have my doubts (for now). But it's promising -- it was very fast and efficient. Next time i'll try and book a "cheap flight" -- this one price didn't matter. I wonder how he'll handle that. My take on voice automated stuff is typically yucky, because it actually is harder to get information than talking to soemone. This was relatively efficient, so maybe there's hope. 10863 ERNEST BURRELL M a few true Medford, MA 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 50to99k Yes morethan3 2 0 short 2 XX 03 1 1 10863_20011011_123934 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10863_20011015_130729 1 1 1 2 2 4 3 3 1 5 2 I had to book a flight for the next day to Houston, returning Sunday evening. This is from Boston, MA. Time on Friday -- afternoon anytime. Time on Sunday -- around 7 pm. I also needed a car from the airport for my time there. I had to do this three times. I couldn't figure out how to ask for a trip later in the day when it came back with a flight at 4:20 (and I wanted one at 7 pm). It asked me if I was ok and I said "NO." Then it didn't prompt me for anything for a while and I had a hard time figuring out how to ask for a later flight. The second time I figured out that I could state the time I was interested in and they would actually hear that, process that. I forget what happened there -- I still wasn't able to confirm a later flight. Finally, the third time, I asked for things in detail early and I finally got back "this is the latest flight for that day" to Boston. That was good information, but it took me three times to figure that out. So I booked the flight successfully, but I had to call in three times and learn some of the things I can and can't say, and when I can say them. Very frustrating. I'd still consider booking flights online this way just because I like convenience -- somehow it's a machine so I feel like I'll get the cheapest flight (rather than a more expensive flight, as ticket agents sometimes are wont to do). Thanks, Matthew ps -- haven't flown in a few months -- given what's been happenning -- and that was why I only booked two flights instead of the four I agreed to early on. 10871 ERVIN WOODRUFF M many true Great Neck, X 5-10 3-5 true N/A true N/A N/A N/A someoneElseForMe InetSite 20to50k Yes 3 0 0 short 1 XX 05 1 1 10871_20010730_155132 1 209.87 24 0 0.00 12 0.54 0.43 24 2.00 1.41 4 1.82 1.33 -4.00 -4.00 -4.00 12 12 0.52 0.45 24 2.00 1.41 4 1.82 1.33 1.49 -4.00 -4.00 -4.00 0 12 9.96 12.85 382 31.83 39.05 143 21.73 18.13 47.38 6.56 5.39 12 12 9.96 12.85 382 31.83 39.05 143 21.73 18.13 47.38 47.38 6.56 5.39 0 0.00 0.00 10871_20010730_162913 1 0 -2 1 2 1 2 2 2 5 3 LGA to Bangor and return This itinerary took three attempts to complete. In each case, one the PIN number is inputted, it takes almost 1:30 to begin, which is much too long. The system did not recognize my destination each time, and I did not realize that the second leg the system referred to was the return trip. Finally, several times the system did not finish what it was saying, but rather gave me dead air for a while. 10871 ERVIN WOODRUFF M many true Great Neck, X 5-10 3-5 true N/A true N/A N/A N/A someoneElseForMe InetSite 20to50k Yes 3 0 0 short 2 XX 05 1 1 10871_20010731_101403 1 229.56 22 0 0.00 11 0.67 1.12 28 2.55 3.27 12 1.60 0.97 -4.00 -4.00 -4.00 11 11 0.67 1.12 28 2.55 3.27 12 1.60 0.97 3.99 -4.00 -4.00 -4.00 0 11 13.58 15.55 462 42.00 47.25 165 29.70 25.14 55.11 9.42 7.60 11 11 13.58 15.55 462 42.00 47.25 165 29.70 25.14 55.11 55.11 9.42 7.60 0 3.60 10.00 10871_20010731_102932 1 0 -2 1 1 2 1 1 1 5 3 New York (LGA) to Presque Isle Maine 9/4, return 9/7 The system gave me two options (i.e. flights) but did not give me the departing airport. The system also did not give me options after providing the two flight options. It just kept repeating the two options. It did not respond to such prompts from me as "ok" or "first option". Instead, on my second call it responded to the airline name for the option I preferred. There was also no option to go back to the second flight option to see if it was cheaper. 10871 ERVIN WOODRUFF M many true Great Neck, X 5-10 3-5 true N/A true N/A N/A N/A someoneElseForMe InetSite 20to50k Yes 3 0 0 short 3 XX 05 1 1 10871_20010807_080209 1 470.84 44 0 0.00 22 0.82 1.36 53 2.41 2.67 13 1.90 1.26 -4.00 -4.00 -4.00 22 22 0.82 1.36 53 2.41 2.67 13 1.90 1.26 6.54 -4.00 -4.00 -4.00 0 22 12.40 8.04 800 36.36 22.51 120 32.38 12.86 42.45 10.96 4.54 22 22 12.40 8.04 800 36.36 22.51 120 32.38 12.86 42.45 42.45 10.96 4.54 0 13.00 28.60 10871_20010807_082709 1 0 -2 1 2 5 5 2 1 5 2 LGA to IND and return, with a Saturday night stay. Both AM flights I was able to book the flight, but was curious why the two direct flights had much different travel times. For example, the first leg, LGA to IND flight 4840 had a travel time (westbound) of 1 hour 24 minutes. The return flight (also direct) flight 4840 had a travel time of 3 hours 4 minutes. Unless I wanted to spend hours on the system, I could not compare fares on different combinations of flights without setting each one up manually. Finally, to get information on the arrival times of various flights, in order to determine the travel time, I had to write down the departure times and ask for aach one. 10871 ERVIN WOODRUFF M many true Great Neck, X 5-10 3-5 true N/A true N/A N/A N/A someoneElseForMe InetSite 20to50k Yes 3 0 0 short 4 XX 05 1 1 10871_20010920_083908 1 320.46 26 0 0.00 13 1.25 1.57 47 3.62 3.88 11 3.00 3.33 -4.00 -4.00 -4.00 13 13 1.23 1.58 47 3.62 3.88 11 3.00 3.33 4.97 -4.00 -4.00 -4.00 0 13 17.19 11.80 682 52.46 33.24 146 44.67 18.54 51.29 14.34 6.11 13 13 17.19 11.80 682 52.46 33.24 146 44.67 18.54 51.29 51.29 14.34 6.11 0 18.80 33.30 10871_20010920_085625 1 0 -2 1 2 2 2 2 1 5 2 New York LGA to Charlotte, leaving this Friday afternoon, returning Monday morning The system automatically assumed that I wanted to use Newark airport, although I live in New York and am 15 minutes from LaGuardia. When I was offered two flights, the system did not ask me any further questions - instead it waited for me without asking me any further questions. 10871 ERVIN WOODRUFF M many true Great Neck, X 5-10 3-5 true N/A true N/A N/A N/A someoneElseForMe InetSite 20to50k Yes 3 0 0 short 5 XX 05 1 20 10871_20010920_085215 1 280.15 26 0 0.00 13 1.04 1.32 42 3.23 3.75 14 2.33 1.97 -4.00 -4.00 -4.00 13 13 1.04 1.32 42 3.23 3.75 14 2.33 1.97 4.87 -4.00 -4.00 -4.00 0 13 13.34 9.42 543 41.77 26.57 120 35.25 12.94 41.63 10.98 4.24 13 13 13.34 9.42 543 41.77 26.57 120 35.25 12.94 41.63 41.63 10.98 4.24 0 0.00 0.00 10871_20010920_090411 1 0 -2 1 2 3 5 2 1 5 3 New York LGA to Cleveland October 18, returning October 21 It is not possible to specify direct flights, or to specify lowest fare. 10898 EUGENE SLAUGHTER M never true Arlington, VA 5-10 3-5 true true true true true true different InetSite 100to200k Yes morethan3 3 0 short 1 XX 08 1 1 10898_20010723_123213 1 408.91 56 0 0.00 28 3.57 1.34 59 2.11 1.85 7 1.93 1.62 -4.00 -4.00 -4.00 28 28 2.88 1.60 59 2.11 1.85 7 1.93 1.62 6.33 -4.00 -4.00 -4.00 0 28 9.79 11.71 729 26.04 36.93 194 19.81 17.05 61.60 7.87 5.94 28 28 9.79 11.71 729 26.04 36.93 194 19.81 17.05 61.60 61.60 7.87 5.94 0 40.70 35.70 10898_20010724_213952 1 1 1 2 5 5 4 5 4 5 4 Houston to NOLA, with rental car in NOLA, and back to Houston. The system was easy to understand and even clairified some points (dep city). Was a little slow. 10898 EUGENE SLAUGHTER M never true Arlington, VA 5-10 3-5 true true true true true true different InetSite 100to200k Yes morethan3 3 0 short 2 XX 08 1 1 10898_20010725_125133 1 390.10 54 0 0.00 27 3.19 1.36 43 1.59 1.62 8 1.35 1.02 -4.00 -4.00 -4.00 27 27 2.48 1.35 43 1.59 1.62 8 1.35 1.02 4.92 -4.00 -4.00 -4.00 0 27 9.62 9.76 706 26.15 28.71 92 23.62 26.02 34.15 8.67 8.60 27 27 9.62 9.76 706 26.15 28.71 92 23.62 26.02 34.15 34.15 8.67 8.60 0 23.30 22.20 10898_20010725_130620 1 1 1 2 2 4 2 2 3 5 1 BWI to Bangor Maine, Bangor back to BWI Oct 5th thru 7th. Wanted to clear resv and could not, had to figure out how to restart intenary. The voice cut in and out. 10898 EUGENE SLAUGHTER M never true Arlington, VA 5-10 3-5 true true true true true true different InetSite 100to200k Yes morethan3 3 0 short 3 XX 08 1 1 10898_20010917_170603 1 394.31 51 0 0.00 25 3.52 1.34 34 1.36 0.86 3 1.29 0.81 -4.00 -4.00 -4.00 25 25 2.79 1.38 34 1.36 0.86 3 1.29 0.81 4.79 -4.00 -4.00 -4.00 0 26 9.76 8.03 621 23.88 22.66 90 21.24 18.59 31.63 8.89 6.81 26 26 9.76 8.03 621 23.88 22.66 90 21.24 18.59 31.63 31.63 8.89 6.81 0 35.30 32.00 10898_20010917_172458 1 1 1 2 2 5 2 2 4 5 4 Sept 25th from PDX to DCA. Car and Hotel (Hilton) were booked. I tried to book a flight from Portland, to DC. However; I could not (the system would not/ did not ask about a round trip). I was sucessfull in completing my travel plans, except for the return. The system Needs to ask if there is anything you would like to change on the intenary as a last question before you hang up. Dan Howard 10898 EUGENE SLAUGHTER M never true Arlington, VA 5-10 3-5 true true true true true true different InetSite 100to200k Yes morethan3 3 0 short 4 XX 08 1 1 10898_20010917_231748 1 -3.00 72 0 0.00 36 3.37 1.15 49 1.36 0.93 4 1.29 0.83 -4.00 -4.00 -4.00 36 36 2.78 1.34 49 1.36 0.93 4 1.29 0.83 5.05 -4.00 -4.00 -4.00 0 36 11.22 10.60 1000 27.78 30.09 166 23.83 18.82 59.18 9.85 6.79 36 36 11.22 10.60 1000 27.78 30.09 166 23.83 18.82 59.18 59.18 9.85 6.79 0 28.60 33.30 10898_20010917_233009 1 1 1 2 5 5 4 4 4 5 3 Jan 2, thru Jan 15th. From BWI to Italy (rome), with rental car and hotel. This time the system seemed to work well. I knew the route well and I think this helped. Again, I think there should be a way to edit your plans as a final option. Thanks Dan Howard (aka Eugene Slater) 10928 EVERETT PAYTON M never true Clovis, NM 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 1 01 09 2 1 10928_20011007_214852 1 726.26 60 0 0.00 30 2.20 0.68 54 1.80 1.00 5 1.69 0.81 4.85 2.11 0.47 30 30 2.20 0.68 54 1.80 1.00 5 1.69 0.81 4.85 4.85 2.11 0.47 0 30 10.55 18.11 691 23.03 28.21 90 20.72 25.67 74.89 8.33 13.67 32 32 7.71 9.74 691 21.59 24.41 82 19.65 22.14 37.06 37.06 6.76 8.27 0 13.00 13.30 10928_20011007_222611 1 0 -2 1 2 2 2 1 2 4 1 10928 EVERETT PAYTON M never true Clovis, NM 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 2 02 09 2 1 10928_20011007_224945 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10928_20011007_231622 1 0 -2 0 1 2 4 1 1 5 1 10928 EVERETT PAYTON M never true Clovis, NM 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 3 03 09 2 1 10928_20011008_205545 0 2861.54 244 0 0.00 122 2.55 0.98 271 2.22 1.82 12 2.14 1.59 6.65 2.51 0.91 122 122 2.55 0.98 271 2.22 1.82 12 2.14 1.59 6.65 6.65 2.51 0.91 0 122 10.92 14.68 2354 19.30 15.89 108 18.56 13.73 49.00 10.60 14.32 134 134 6.93 5.31 2354 17.57 12.86 108 16.89 10.21 49.00 49.00 6.61 3.86 0 15.50 19.70 10928_20011008_221803 1 1 0 1 1 1 2 3 2 4 1 10928 EVERETT PAYTON M never true Clovis, NM 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 4 04 09 2 1 10928_20011008_223436 0 660.37 80 0 0.00 40 2.48 0.88 79 1.98 1.05 5 1.90 0.94 5.26 2.40 0.77 40 40 2.48 0.88 79 1.98 1.05 5 1.90 0.94 5.26 5.26 2.40 0.77 0 40 5.20 3.73 515 12.88 8.71 37 12.26 7.88 12.71 5.00 3.58 44 44 4.53 2.16 515 11.70 5.39 20 11.51 5.30 8.74 8.40 4.44 2.10 0 13.90 12.50 10928_20011008_230723 1 1 0 0 1 1 2 1 2 4 1 10928 EVERETT PAYTON M never true Clovis, NM 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 5 XX 09 1 1 10928_20011009_200919 1 470.72 40 0 0.00 20 2.40 0.85 44 2.20 1.47 6 2.00 1.20 -4.00 -4.00 -4.00 20 20 2.40 0.85 44 2.20 1.47 6 2.00 1.20 4.97 -4.00 -4.00 -4.00 0 20 10.37 20.35 371 18.55 23.85 92 14.68 16.88 90.70 6.15 7.72 21 21 7.38 9.26 371 17.67 20.31 80 14.55 14.82 36.26 36.26 5.93 6.65 0 20.50 25.00 10928_20011009_203445 1 0 -2 1 5 5 5 5 4 4 2 Depart Albuquerque, NM on 10/15/01 around 8 AM for Atlanta, GA. Return from Atlanta to Albuquerque on 10/22/01 around 10 AM. Originally, I tried to depart from Lubbock, TX; but apparently Lubbock is not in the SRI system. That is OK because we sometimes do depart from Albuquerque. Also noticed was Delta Airlines was not mentioned as a possiblity, even though there are several direct flight from Albq. to Atlanta each day. Add Lubbock, Texas to the system. 10928 EVERETT PAYTON M never true Clovis, NM 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 6 XX 09 1 1 10928_20011009_204844 1 383.30 40 0 0.00 20 2.51 0.84 41 2.05 1.32 6 1.84 0.96 4.68 2.40 0.69 20 20 2.51 0.84 41 2.05 1.32 6 1.84 0.96 4.68 4.68 2.40 0.69 0 20 6.94 9.50 310 15.50 18.99 84 11.89 10.31 37.16 5.35 6.47 21 21 5.99 7.65 310 14.76 17.20 84 11.30 6.83 37.16 37.16 4.43 2.81 0 14.60 15.00 10928_20011009_212620 1 0 -2 1 5 5 4 4 4 4 2 Depart Albuquerque, New Mexico on 10/24/2001 around 10:00 AM for Columbus, Ohio. The return from Columbus to Albuquerque would be on November 7, 2001, also around 10:00 AM. There would not be a need for any hotels or rental cars. The attempted booking was from Amarillo, Texas to Columbus, Ohio; but Amarillo must not be included in the SRI system even though I have made that trip at least 20 times. However, changing over to Albuquerque was not a serious problem, and the SRI system handled it very well (although very slowly). 10928 EVERETT PAYTON M never true Clovis, NM 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 7 XX 09 1 1 10928_20011010_232311 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10928_20011010_234909 1 0 -2 1 4 4 4 2 2 4 1 Would leave Albuquerque NM for Boston on Nov. 1st. Would return from Boston to New Mexico on 11/09/01. I would leave Albuquerque around 9:00 AM, and would leave Logan Airport on 11/9 around 11:00 AM. No car rentals are necessary, and no hotels are needed. The system is slow, and the information has to be repeated several times (the same information over and over). 10928 EVERETT PAYTON M never true Clovis, NM 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 8 XX 09 1 1 10928_20011009_204542 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10928_20011011_004014 1 0 -2 1 4 4 2 4 2 4 3 Travel from Albuquerque to Dallas, TX on 11/10/01, the return from Dallas to New Mexico on Nov. 22, 2001, with no preferred airlines. No hotel reservations required because the system takes too long. A rental car is not necessary. 10928 EVERETT PAYTON M never true Clovis, NM 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 9 05 09 2 1 10928_20011011_223212 0 1010.10 110 0 0.00 55 2.36 0.60 94 1.71 0.94 6 1.63 0.73 -4.00 -4.00 -4.00 55 55 2.36 0.60 94 1.71 0.94 6 1.63 0.73 4.05 -4.00 -4.00 -4.00 0 55 6.02 6.62 770 14.00 8.75 36 13.59 8.28 13.78 5.88 6.60 57 57 5.17 3.18 770 13.51 7.85 31 13.20 7.55 11.71 11.28 5.06 3.10 0 35.10 40.00 10928_20011011_230557 1 1 0 0 1 1 5 1 1 4 1 10928 EVERETT PAYTON M never true Clovis, NM 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 10 06 09 2 1 10928_20011011_233153 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10928_20011012_005818 1 1 0 0 1 5 2 1 2 4 1 10944 FERNANDO TOLBERT M many true Acworth, GA 3-5 2 N/A N/A N/A N/A true N/A forOther AirlineDirect 10to20k Yes 2 1 0 long 1 01 03 2 1 10944_20010801_082334 0 259.17 36 4 6.38 18 2.10 1.15 30 1.67 1.24 6 1.41 0.62 -4.00 -4.00 -4.00 19 19 1.92 0.81 30 1.58 1.22 6 1.33 0.59 3.94 -4.00 -4.00 -4.00 1 18 9.78 11.06 654 36.33 42.62 135 30.53 35.86 33.58 8.38 9.62 25 25 6.72 8.00 654 26.16 28.07 109 22.71 22.61 41.05 41.05 5.29 3.65 0 65.60 68.40 10944_20010801_084034 1 0 0 1 4 4 5 2 1 4 1 10944 FERNANDO TOLBERT M many true Acworth, GA 3-5 2 N/A N/A N/A N/A true N/A forOther AirlineDirect 10to20k Yes 2 1 0 long 2 02 03 2 1 10944_20010801_112251 1 471.47 63 12 8.40 32 1.61 0.54 51 1.59 1.13 6 1.45 0.81 3.74 1.54 0.39 34 34 1.59 0.53 53 1.56 1.11 6 1.42 0.79 3.74 3.74 1.52 0.38 2 31 10.67 8.78 1955 63.06 48.47 174 59.37 44.63 -4.00 -4.00 -4.00 53 51 6.38 4.42 1994 37.62 27.03 72 36.96 26.85 18.92 -4.00 -4.00 -4.00 0 25.40 32.40 10944_20010801_131152 1 0 0 1 1 2 3 2 1 4 1 10944 FERNANDO TOLBERT M many true Acworth, GA 3-5 2 N/A N/A N/A N/A true N/A forOther AirlineDirect 10to20k Yes 2 1 0 long 3 03 03 2 28 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 10944_20010802_095705 1 1 1 1 2 3 3 1 1 4 1 10944 FERNANDO TOLBERT M many true Acworth, GA 3-5 2 N/A N/A N/A N/A true N/A forOther AirlineDirect 10to20k Yes 2 1 0 long 4 03 03 2 27 10944_20010805_110050 1 429.72 76 8 6.29 39 1.55 0.88 70 1.79 1.82 10 1.58 1.24 -4.00 -4.00 -4.00 40 40 1.50 0.93 71 1.77 1.80 10 1.56 1.23 5.84 -4.00 -4.00 -4.00 1 37 7.52 6.58 1348 36.43 40.15 121 34.08 38.05 -4.00 -4.00 -4.00 56 56 4.85 3.76 1363 24.34 25.44 97 23.02 23.66 18.29 -4.00 -4.00 -4.00 1 24.70 27.50 10944_20010805_213550 1 1 1 1 1 2 3 1 1 4 1 10944 FERNANDO TOLBERT M many true Acworth, GA 3-5 2 N/A N/A N/A N/A true N/A forOther AirlineDirect 10to20k Yes 2 1 0 long 5 04 03 2 1 10944_20010815_203213 0 262.18 40 5 7.48 20 1.85 0.73 35 1.75 1.21 6 1.53 0.70 -4.00 -4.00 -4.00 21 21 2.02 1.08 36 1.71 1.19 6 1.50 0.69 5.58 -4.00 -4.00 -4.00 1 20 7.22 7.50 624 31.20 41.38 122 26.42 36.40 28.22 6.11 5.80 31 30 5.76 5.94 740 23.87 26.21 93 21.57 23.25 27.20 27.20 5.02 4.43 0 15.40 19.00 10944_20010815_204855 1 1 0 1 1 2 4 1 1 4 1 10944 FERNANDO TOLBERT M many true Acworth, GA 3-5 2 N/A N/A N/A N/A true N/A forOther AirlineDirect 10to20k Yes 2 1 0 long 6 XX 03 1 1 10944_20010817_225342 1 279.25 39 4 1.96 20 1.48 0.66 34 1.70 1.63 8 1.37 0.68 3.72 1.36 0.41 20 20 1.48 0.66 34 1.70 1.63 8 1.37 0.68 3.72 3.72 1.36 0.41 0 19 10.66 9.25 804 42.32 40.73 111 38.50 38.25 37.41 9.18 6.80 31 31 6.39 6.85 804 25.94 27.75 111 23.10 23.21 37.41 37.41 5.35 3.77 0 5.90 10.00 10944_20010817_231339 1 0 -2 1 5 5 5 4 4 4 3 ATL TO DALLAS ON 10/1 DALLAS TO ATL ON 10/10 MORNING FLIGHTS THIS COVERSATION WENT VERY SMOOTH. I WAS ABLE TO UNDERSTAND HIM & GOT GOOD RESULTS. I ALSO GOT AN E-MAIL WITH MY ITINERARY. I'M NOT SURE WHY THIS HAPPENED BECAUSE IT DIDN'T HAPPEN WITH ANY OF MY OTHER CALLS. 10944 FERNANDO TOLBERT M many true Acworth, GA 3-5 2 N/A N/A N/A N/A true N/A forOther AirlineDirect 10to20k Yes 2 1 0 long 7 XX 03 1 1 10944_20010817_225903 1 220.39 31 -2 -2.00 16 -2.00 -2.00 28 1.75 1.57 6 1.47 1.13 -2.00 -2.00 -2.00 17 -2 -2.00 -2.00 29 1.71 1.53 6 1.44 1.09 -2.00 -2.00 -2.00 -2.00 -2 15 10.63 8.23 541 36.07 40.65 128 29.50 32.90 -4.00 -4.00 -4.00 21 21 7.49 5.47 541 25.76 22.47 73 23.40 20.20 20.12 -4.00 -4.00 -4.00 -2 13.30 18.80 10944_20010817_231605 1 0 -2 1 4 4 5 4 3 4 2 ATL TO HONG KONG 11/6 HONG KONG TO ATL 11/17 MORNING FLIGHTS THIS CALL WENT O.K. HE STUMBLED OVER SOME WORDS, BUT IT WAS EASY TO UNDERSTAND. I ALSO GOT AN E-MAIL WITH MY ITINERARY FOR THIS TRIP. I THNK THAT THE TRAVELER SHOULD BE ABLE TO MAKE HOTEL ARRANGEMENTS WITH THIS SYSTEM EVEN IF IT INTERNATIONAL. 10960 FRANCISCO RUTHERFORD M a few true San Jose, CA 3-5 3-5 true N/A true N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes 3 2 1 short 1 XX 05 2 1 10960_20011010_002423 1 354.95 36 0 0.00 18 1.99 3.93 47 2.61 2.52 9 2.24 2.02 -4.00 -4.00 -4.00 18 18 1.99 3.93 47 2.61 2.52 9 2.24 2.02 12.97 -4.00 -4.00 -4.00 0 18 11.24 13.56 554 30.78 36.69 153 23.59 21.02 56.66 8.56 7.68 18 18 11.24 13.56 554 30.78 36.69 153 23.59 21.02 56.66 56.66 8.56 7.68 0 6.40 17.60 10960_20011010_014139 1 1 0 1 4 4 2 3 2 5 2 10960 FRANCISCO RUTHERFORD M a few true San Jose, CA 3-5 3-5 true N/A true N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes 3 2 1 short 2 XX 05 2 1 10960_20011011_002428 1 313.79 30 0 0.00 15 2.96 6.31 52 3.47 3.36 14 2.71 1.73 -4.00 -4.00 -4.00 15 15 2.96 6.31 52 3.47 3.36 14 2.71 1.73 20.59 -4.00 -4.00 -4.00 0 15 9.25 9.82 393 26.20 27.18 113 20.00 13.22 41.28 6.96 4.38 15 15 9.25 9.82 393 26.20 27.18 113 20.00 13.22 41.28 41.28 6.96 4.38 0 43.40 78.60 10960_20011011_005554 1 1 0 1 4 4 2 3 4 5 3 10960 FRANCISCO RUTHERFORD M a few true San Jose, CA 3-5 3-5 true N/A true N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes 3 2 1 short 3 XX 05 1 1 10960_20011012_004756 1 496.66 56 0 0.00 28 0.35 0.31 81 2.89 2.30 10 2.63 1.86 -4.00 -4.00 -4.00 28 28 0.35 0.31 81 2.89 2.30 10 2.63 1.86 1.16 -4.00 -4.00 -4.00 0 28 7.81 9.08 666 23.79 26.52 136 19.63 15.10 47.58 6.34 4.75 28 28 7.81 9.08 666 23.79 26.52 136 19.63 15.10 47.58 47.58 6.34 4.75 0 57.30 63.00 10960_20011012_005151 1 1 0 1 2 2 2 2 2 5 3 I plan to travel to Denver from San Jose on Oct. 22 in the morning and returning on Oct. 25 in the early evening. I seemed to have more difficulty with this session than the previous ones. The system didn't seem to recognize dates very well. 10960 FRANCISCO RUTHERFORD M a few true San Jose, CA 3-5 3-5 true N/A true N/A true N/A forMySelfOnly NonInetAgent 50to99k Yes 3 2 1 short 4 XX 05 1 1 10960_20011012_003021 1 267.68 26 0 0.00 13 0.93 1.91 47 3.62 4.03 15 2.67 2.23 -4.00 -4.00 -4.00 13 13 0.93 1.91 47 3.62 4.03 15 2.67 2.23 7.11 -4.00 -4.00 -4.00 0 13 11.61 10.21 431 33.15 29.14 117 26.17 15.30 41.59 9.11 5.01 13 13 11.61 10.21 431 33.15 29.14 117 26.17 15.30 41.59 41.59 9.11 5.01 0 21.30 41.70 10960_20011012_010549 1 1 0 1 2 2 4 3 2 5 4 I plan to fly from San Jose, Ca on November 15 in the morning and return to San Jose from LA early in the evening on November 16th. The system seem to have more problems than usual understanding even easy simple Yes and No. You should be able to barge in when the computer is giving a long string of flight times. It is too difficult to remember a long string of times and repeat them back exactly. 10979 FRANKIE MINOR M never true Lawton, OK 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 1 01 01 2 1 10979_20010928_223700 1 243.29 29 0 0.00 14 4.88 0.83 27 1.93 0.62 3 1.85 0.55 5.74 4.81 0.82 14 14 4.88 0.83 27 1.93 0.62 3 1.85 0.55 6.02 5.74 4.81 0.82 0 15 11.62 10.73 419 27.93 25.50 80 24.21 21.84 30.32 10.29 9.75 15 15 11.62 10.73 419 27.93 25.50 80 24.21 21.84 34.36 30.32 10.29 9.75 0 14.80 14.30 10979_20010928_224922 1 0 -2 1 2 2 4 3 1 4 1 10979 FRANKIE MINOR M never true Lawton, OK 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 2 02 01 2 1 10979_20010928_225300 1 142.27 23 0 0.00 11 4.71 1.05 19 1.73 0.79 3 1.60 0.70 5.91 4.59 1.02 11 11 4.71 1.05 19 1.73 0.79 3 1.60 0.70 6.38 5.91 4.59 1.02 0 12 7.49 7.12 229 19.08 18.34 75 14.00 5.39 29.27 5.51 1.98 12 12 7.49 7.12 229 19.08 18.34 75 14.00 5.39 29.27 29.27 5.51 1.98 0 21.10 27.30 10979_20010928_225852 1 0 -2 1 4 4 4 4 1 4 1 10979 FRANKIE MINOR M never true Lawton, OK 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 3 03 01 2 1 10979_20010929_141300 1 1250.59 123 0 0.00 61 7.08 5.03 105 1.72 0.55 3 1.70 0.53 -4.00 -4.00 -4.00 61 61 7.08 5.03 105 1.72 0.55 3 1.70 0.53 39.69 -4.00 -4.00 -4.00 0 62 13.15 11.00 1974 31.84 24.69 168 29.61 17.49 76.07 12.12 7.48 70 70 10.91 6.02 1974 28.20 14.89 53 27.84 14.69 21.62 21.62 10.75 5.92 0 12.40 14.80 10979_20010929_145054 1 1 1 2 3 3 2 3 1 4 1 10979 FRANKIE MINOR M never true Lawton, OK 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 4 04 01 2 1 10979_20010929_185300 1 540.75 73 0 0.00 36 6.67 3.53 61 1.69 0.79 3 1.66 0.76 -4.00 -4.00 -4.00 36 36 6.67 3.53 61 1.69 0.79 3 1.66 0.76 17.23 -4.00 -4.00 -4.00 0 37 8.08 5.55 711 19.22 12.48 50 18.36 11.50 21.06 7.72 5.17 38 38 7.60 4.91 711 18.71 12.10 50 17.86 11.07 21.06 21.06 7.24 4.43 0 21.30 19.40 10979_20010929_192233 1 1 1 2 4 4 4 4 1 4 1 10979 FRANKIE MINOR M never true Lawton, OK 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 5 05 01 2 1 10979_20011003_014800 0 45.75 1 0 0.00 0 -1.00 -2.00 0 -1.00 -2.00 -2 -1.00 -2.00 -2.00 -1.00 -2.00 0 0 -1.00 -2.00 0 -1.00 -2.00 -2 -1.00 -2.00 -2.00 -2.00 -1.00 -2.00 -2 1 45.75 -4.00 49 49.00 -4.00 49 -1.00 -4.00 45.75 -1.00 -4.00 5 5 2.76 0.25 49 9.80 9.07 26 5.75 0.50 2.99 -4.00 -4.00 -4.00 0 -3.00 -3.00 10979_20011003_015712 1 1 1 0 1 1 1 1 1 4 1 10979 FRANKIE MINOR M never true Lawton, OK 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 6 06 01 2 1 10979_20011003_234300 1 432.53 61 0 0.00 30 5.55 2.37 47 1.57 0.77 4 1.48 0.63 -4.00 -4.00 -4.00 30 30 5.55 2.37 47 1.57 0.77 4 1.48 0.63 14.93 -4.00 -4.00 -4.00 0 31 8.53 6.35 617 19.90 13.96 51 18.87 12.93 21.55 8.10 5.97 32 32 7.95 5.60 617 19.28 13.56 51 18.26 12.47 21.55 21.55 7.51 5.10 0 0.00 0.00 10979_20011003_235614 1 1 1 2 4 4 4 4 1 4 1 60003 ABBY WESTON F a few true Brentwood, MD 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 short 1 XX 01 1 28 60003_20010411_094319 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60003_20010411_095805 1 -1 -1 0 4 5 5 4 4 5 1 Trip to Houston, TX on September 10-14, 2001. It made the mistake of stating that I wanted to leave on the 30th before I could say anything. It didn't register the hotel that I wanted to stay at, which was the Hyatt Regency. The hotel rate wasn't clear. It didn't get me a rental car. 60003 ABBY WESTON F a few true Brentwood, MD 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 short 2 XX 01 1 27 60003_20010411_094440 0 33.60 3 0 0.00 1 5.06 -4.00 3 3.00 -4.00 3 -1.00 -4.00 5.06 -1.00 -4.00 1 1 5.06 -4.00 3 3.00 -4.00 3 -1.00 -4.00 5.06 5.06 -1.00 -4.00 0 2 14.15 -4.00 41 20.50 -4.00 30 11.00 -4.00 21.90 6.40 -4.00 3 3 7.67 -4.00 41 13.67 -4.00 25 8.00 -4.00 10.20 10.20 6.40 -4.00 0 66.70 100.00 60003_20010413_090918 1 -1 -1 0 4 4 4 4 4 5 1 Travel to Houston, TX from 9/10/01 to 9/14/01. I had numerous problems. First of all, the system automatically assumed I wanted to travel on the 30th of the month. Second of all, it didn't recognize Cancun, Mexico (which was the first trip I was going to book). In addition, it did not make a good effort to get me a rental car. It did not respond when I said I would consider other options. At the completion of the conversation, I still did not have a rental car. The system also did not recognize the hotel "Hyatt Regency." 60003 ABBY WESTON F a few true Brentwood, MD 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 short 3 XX 01 1 1 60003_20010510_122400 1 512.97 59 0 0.00 29 7.30 3.97 107 3.69 2.69 14 3.32 1.85 17.91 6.93 3.46 29 29 7.30 3.97 107 3.69 2.69 14 3.32 1.85 17.91 17.91 6.93 3.46 0 30 9.63 12.65 679 22.63 26.38 113 19.52 20.47 63.01 7.79 7.78 35 35 7.55 6.89 679 19.40 19.64 85 17.47 16.22 30.19 30.19 6.89 5.74 0 95.30 79.30 60003_20010510_123521 1 -1 -1 1 2 5 5 2 2 5 1 Trip to New Orleans, LA from Washington, DC There were problems: (1) I had to repeat New Orleans about 4 times before the system understood me; (2) I had to repeat my departure date 3 or 4 times before the system understood me; (3) The system failed to ask me what time I wanted to leave on my departure date. 60003 ABBY WESTON F a few true Brentwood, MD 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 short 4 XX 01 1 1 60003_20010606_102300 0 189.98 30 0 0.00 15 5.95 2.09 34 2.27 1.49 5 2.07 1.33 -4.00 -4.00 -4.00 15 15 5.95 2.09 34 2.27 1.49 5 2.07 1.33 10.24 -4.00 -4.00 -4.00 0 15 2.81 1.66 179 11.93 5.82 28 10.79 3.91 6.34 2.56 1.39 15 15 2.81 1.66 179 11.93 5.82 28 10.79 3.91 6.34 6.34 2.56 1.39 0 17.60 13.30 60003_20010606_103609 1 -1 -1 0 1 5 5 1 1 5 1 Travel to Chicago, Illinois leaving from BWI Airport. Wanted to stay at the Hilton Hotel in downtown Chicago. Needed luxury rental car. There were problems, as usual. First of all, after I told the system my departure date of August 20th, it asked what time I wanted to leave. I told the system 11 a.m. When the system repeated my departure date, it said August 11th. So I had to start over. After this problem was resolved, it asked what date and time I wanted to leave Chicago and I told it 3 p.m. It never asked again what time I wanted to leave BWI. Then, I had to hang up the phone after waiting about 10 minutes for the system to give me flight options. 60003 ABBY WESTON F a few true Brentwood, MD 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 short 5 XX 01 1 1 60003_20010702_110700 0 931.63 79 0 0.00 39 6.73 3.86 79 2.03 1.29 5 1.95 1.21 -4.00 -4.00 -4.00 39 39 6.73 3.86 79 2.03 1.29 5 1.95 1.21 20.07 -4.00 -4.00 -4.00 0 40 10.02 12.85 819 20.48 22.62 122 17.87 15.71 66.31 8.57 9.17 51 51 6.27 6.31 819 16.06 15.68 79 14.80 12.98 31.36 31.36 5.77 5.25 0 43.00 28.20 60003_20010702_113006 1 1 0 1 2 4 4 2 1 5 1 Travel to Rapid City, South Dakota leaving from Washington National Airport on September 16, 2001 and returning on September 19, 2001. Wanted to stay at a downtown hotel and rent a mid-sized car. This system needs improvement. It couldn't understand where I was going at first. I had to yell repeatedly until it finally understood. It never asked what time I wanted to leave on September 16th, but asked me what time I wanted to return on September 19th. I have to practically yell in order for the system to hear me. I also had to keep repeating myself. It didn't try very hard to find me a hotel room. It told me there was no room available at the downtown Holiday Inn, but never gave me any other options to choose from. I have to give a specific rental car company for the car. However, it couldn't find a car for me even after I gave about three different car companies. 60038 YVONN BEATTY F a few true Chicago, IL 1 morethan10 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 1 XX 03 1 1 60038_20010509_154111 1 225.39 33 1 0.45 17 1.66 0.50 28 1.65 0.86 3 1.56 0.81 2.44 1.61 0.47 17 17 1.66 0.50 28 1.65 0.86 3 1.56 0.81 2.87 2.44 1.61 0.47 0 16 9.98 11.02 661 41.31 41.92 115 36.40 38.32 43.90 7.72 6.53 26 25 6.27 8.33 665 25.58 29.71 115 22.00 23.94 43.90 43.90 4.70 2.86 0 16.70 11.80 60038_20010509_154844 1 -1 -1 1 5 5 5 5 5 4 2 Travel from Chicago to Orlando June 8 returning June 17. Both departures at 6pm. Hotel downtown and a rental car. I thought it was very easy to use. I had no problems and the flights I wanted were there. The system worked well. 60038 YVONN BEATTY F a few true Chicago, IL 1 morethan10 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 2 XX 03 1 1 60038_20010611_122650 1 413.97 60 2 0.91 30 1.46 0.68 40 1.33 0.99 6 1.17 0.47 4.45 1.36 0.39 30 30 1.46 0.68 40 1.33 0.99 6 1.17 0.47 4.45 4.45 1.36 0.39 0 30 10.05 8.63 1150 38.33 42.97 140 34.83 39.12 -4.00 -4.00 -4.00 57 56 4.14 5.21 1178 20.67 25.23 75 19.70 24.36 28.54 -4.00 -4.00 -4.00 1 10.00 13.30 60038_20010611_124002 1 -1 -1 0 4 5 5 4 4 4 1 Travelling to Pheonix from Chicago August 10th to August 18th. Looking for a rental car and a hotel. It was fine until the system tried to get me a car rental. It told me to hold on and then it didn't recognize me. It just kept asking me to answer a question but it didn't ask me anything. It then told me it was ending the conversation. It would be nice if at that point you could be connected to a real person. It's rather frustrating to be hung up on after you had planned your entire trip! 60038 YVONN BEATTY F a few true Chicago, IL 1 morethan10 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 3 XX 03 1 1 60038_20010702_095400 1 249.67 40 1 0.70 20 1.75 0.69 41 2.05 1.43 6 1.84 1.12 3.76 1.64 0.52 20 20 1.75 0.69 41 2.05 1.43 6 1.84 1.12 3.76 3.76 1.64 0.52 0 20 8.57 5.36 591 29.55 26.72 89 26.42 23.39 -4.00 -4.00 -4.00 30 30 5.58 4.08 591 19.70 20.14 72 17.90 17.86 21.75 -4.00 -4.00 -4.00 0 25.50 40.00 60038_20010702_100145 1 1 1 2 5 5 5 5 4 4 1 Chicago to Toronto on August 24 returning on August 27. Hotel and rental car needed. I couldn't book a hotel out of the U.S. That is a limitation but it was still very easy to use. I like that the system gave me the price of my airline ticket upfront. 60038 YVONN BEATTY F a few true Chicago, IL 1 morethan10 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 4 XX 03 1 1 60038_20010814_144710 0 46.50 8 0 0.00 4 2.71 1.27 12 3.00 2.16 6 2.00 -4.00 4.32 2.17 -4.00 4 4 2.71 1.27 12 3.00 2.16 6 2.00 -4.00 4.32 4.32 2.17 -4.00 0 4 5.12 3.71 48 12.00 9.83 23 8.33 -4.00 8.82 3.89 -4.00 5 4 6.06 2.12 125 25.00 27.16 72 13.25 7.93 8.82 8.82 5.14 -4.00 0 8.30 25.00 60038_20010814_145540 1 1 1 0 4 5 4 1 4 4 1 Chicago to Ashville, NC on Sept. 14 to Sept. 16. Hotel and air. It gave me one flight option on Sept. 14 from Chicago to Asheville. I didn't want it so I said it was not ok. The system then searched again and said it was taking longer than usual but it was glad I called. It then said there was a problem and I heard a sound like a computer booting up. It then seemed to disconnect me. 60046 AGNES MCDERMOTT F never true Tompkinsville, KY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 0 0 0 short 1 XX 04 1 1 60046_20010408_010714 1 1082.52 175 0 0.00 87 2.74 1.02 153 1.76 1.78 12 1.64 1.41 10.61 2.65 0.56 87 87 2.74 1.02 153 1.76 1.78 12 1.64 1.41 10.61 10.61 2.65 0.56 0 88 6.96 6.74 1561 17.74 15.44 102 16.77 12.55 37.94 6.61 5.89 96 96 6.05 5.17 1561 16.26 13.09 95 15.43 10.32 34.54 34.54 5.75 4.28 0 30.10 25.30 60046_20010408_231753 1 -1 -1 1 5 5 5 4 5 4 2 Leaving Nashville, TN and going to Detroit, MI on April 23, between 6 to 8 A.M. What hotel reservations downtown and a intermediate rental car. The sytem had a hard time understanding me when I requested to go to Detroit. I had to repeat in severals times but it did finally get through fine. 60046 AGNES MCDERMOTT F never true Tompkinsville, KY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 0 0 0 short 2 XX 04 1 1 60046_20010602_131159 1 1540.23 281 0 0.00 140 2.81 0.85 259 1.85 1.44 10 1.79 1.27 7.18 2.78 0.77 140 140 2.81 0.85 259 1.85 1.44 10 1.79 1.27 7.18 7.18 2.78 0.77 0 141 5.78 6.21 2180 15.46 13.34 122 14.70 9.84 47.41 5.48 5.12 152 152 5.06 4.78 2180 14.34 11.50 115 13.68 8.07 44.01 44.01 4.80 3.59 0 54.60 40.00 60046_20010602_134757 1 -1 -1 1 1 1 1 1 2 4 1 Need to go to Orlando Fl on June 18th, leaving Nashville, Tn. Returning Orlando Fl on June 23 to Nashville, Tn. Staying at the Marriot in Orlanda and having a Hertz rent a car. I had to start over three times due to the system understanding the date I wanted to leave. I kept saying it over seven times. When it got the date right it would get the desination wrong. I had to start over three times. 60046 AGNES MCDERMOTT F never true Tompkinsville, KY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 0 0 0 short 3 XX 04 1 1 60046_20010719_183539 0 -3.00 12 0 0.00 6 2.77 1.57 25 4.17 5.04 14 2.20 1.64 5.76 2.17 0.63 6 6 2.77 1.57 25 4.17 5.04 14 2.20 1.64 5.76 5.76 2.17 0.63 0 6 7.72 6.93 119 19.83 15.01 47 14.40 7.77 20.82 5.10 2.91 7 7 6.34 4.74 119 17.00 10.58 36 13.83 7.08 15.53 15.53 4.81 2.70 0 7.40 33.30 60046_20010719_185414 1 1 0 0 1 5 2 2 1 4 2 I needed a Round Trip Ticket to Las Vegas, NV form Nashville, Tn for july 26th through July 30th. Needed to be home the evening of July 30th. I wanted Hotel and car reservations also. I had to call three times. The first time I felt maybe it was my fault for the system not understanding that I wanted, a Round trip ticket, (It's, more cost efficent). So I hung up and tried all over. The system got the first part of the travel plans just great. The problem was with the return flight. It only gave me one option for returning from Las Vegas to Nashville, Tn. on July 30th. It would have been a 6 hour trip which was way to long, my husband would never go for that, (a Regular trip takes 3 to 4 hours). It just didn't seem right to me since I have been in Las Vegas airport and they have flights all the time leaving there upon the hour. So I hung up again disgusted. Well I called right back and asked for travel plans from Las vegas to Nashville Tn, on the same day, (Both was for No Preference on time). The communicator then gave me 6, Yes I said 6 flights for the very same thing I needed for returning home. I Knew it just didn't sound right. I just wanted you to completely know about this. I didn't even get hotel or car reservations I just hung up disgusted. 60046 AGNES MCDERMOTT F never true Tompkinsville, KY 3-5 0 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 0 0 0 short 4 XX 04 2 1 60046_20010728_182857 1 759.92 99 0 0.00 49 2.09 0.93 91 1.86 2.55 14 1.60 1.85 6.77 2.00 0.64 49 49 2.09 0.93 91 1.86 2.55 14 1.60 1.85 6.77 6.77 2.00 0.64 0 50 11.00 8.79 1266 25.32 16.14 106 23.67 11.29 40.21 10.40 7.80 57 57 8.59 5.85 1266 22.21 14.66 99 20.84 10.47 36.78 36.78 8.08 4.48 0 23.10 14.30 60046_20010728_190015 1 1 1 2 5 5 5 5 5 4 2 60054 ALEXANDRA STINSON F never true Washington, DC 1 2 true N/A true N/A true N/A forMySelfOnly InetAgent 20to50k Yes morethan3 1 0 short 1 XX 05 1 1 60054_20010827_173419 1 292.53 20 0 0.00 10 4.16 6.20 56 5.60 5.85 17 4.33 4.53 -4.00 -4.00 -4.00 10 10 4.16 6.20 56 5.60 5.85 17 4.33 4.53 18.46 -4.00 -4.00 -4.00 0 10 12.34 10.40 367 36.70 29.13 115 28.00 10.15 40.04 9.26 3.88 10 10 12.34 10.40 367 36.70 29.13 115 28.00 10.15 40.04 40.04 9.26 3.88 0 7.10 22.20 60054_20010827_175146 1 0 -2 1 3 4 3 3 2 5 2 Leaving IAD at 6:40Pm, arriving at CDG at 8:10am. Returning Sept. 24, 4:40pm from CDG, arriving 7:50PM at IAD. The voice is not very natural-sounding. Also, there is a great deal of time where I was waiting and wasn't sure what was happening. Also, the responses have to be very specific, otherwise the system does not understand them. 60062 ALEXIS MILTON F many true Garland, X 1 3-5 true N/A N/A N/A N/A N/A forOther InetSite 20to50k Yes 1 1 1 short 1 XX 06 1 1 60062_20010722_201452 1 272.02 26 0 0.00 13 4.68 1.77 42 3.23 2.49 7 2.92 2.31 7.85 4.41 1.56 13 13 4.68 1.77 42 3.23 2.49 7 2.92 2.31 7.85 7.85 4.41 1.56 0 13 15.01 10.25 475 36.54 21.26 81 32.83 17.27 37.30 13.15 8.11 19 19 10.26 5.73 475 25.00 13.09 66 22.72 8.78 28.09 28.09 9.27 3.88 0 9.50 30.80 60062_20010722_203411 1 1 0 1 4 5 2 3 4 5 3 DFW, Tx roundtrip to Long Beach, CA leaving DFW Wed 8/1/01 and returning Wed 8/8/01 The last message about comments kept cutting off and going to a beep and cycling and cycling....I was stuck so just hung up. 60062 ALEXIS MILTON F many true Garland, X 1 3-5 true N/A N/A N/A N/A N/A forOther InetSite 20to50k Yes 1 1 1 short 2 XX 06 1 1 60062_20010722_204338 1 1294.19 149 0 0.00 75 4.74 2.07 250 3.33 3.30 14 3.19 3.08 -4.00 -4.00 -4.00 76 75 4.61 2.24 250 3.29 3.30 14 3.15 3.08 12.80 -4.00 -4.00 -4.00 0 74 4.72 10.64 2105 28.45 23.41 125 27.12 20.60 -4.00 -4.00 -4.00 95 95 1.17 7.44 2105 22.16 15.63 110 21.22 12.77 23.79 -4.00 -4.00 -4.00 0 27.60 39.70 60062_20010722_211630 1 1 0 1 2 4 2 2 4 5 1 round trip DFW,tx to Manchester,NH departing 9/3 and returning 9/12. Car rental at Manchester require. Had to do itinerary 3 times to get complete with times and airline I wanted. Everytime I asked for car rental it started giving me Continnental info, finally I asked for car reservations and was told it didn't have that information System got confused between Manchester, NH and Manchester,England It acknowledged Manchester,NH but then gave flights for Manchester,England I got confused when the system offered alternative flights because it would ask 2 questions together like I have Continnential departing at 3:50PM, would this work for you? I also have Delta departing at 4:10PM. How can I respond no to one and yes to the other if one of these options had worked for me? Again the very last message about comments does not complete before the beep is heard for you to respond so I couldn't get to how to end or close the conversation. It just keeps cycling through the comments request and beep so I hung up. 60062 ALEXIS MILTON F many true Garland, X 1 3-5 true N/A N/A N/A N/A N/A forOther InetSite 20to50k Yes 1 1 1 short 3 XX 06 1 1 60062_20010724_224515 0 310.49 40 0 0.00 20 4.84 1.89 62 3.10 2.75 10 2.74 2.28 -4.00 -4.00 -4.00 21 20 4.84 1.89 62 2.95 2.77 10 2.60 2.30 8.37 -4.00 -4.00 -4.00 0 20 9.54 7.42 448 22.40 16.31 63 20.26 13.58 -4.00 -4.00 -4.00 24 24 7.95 4.09 448 18.67 9.18 38 17.83 8.39 19.21 -4.00 -4.00 -4.00 0 12.90 36.80 60062_20010724_231221 1 1 0 1 2 4 2 2 2 5 1 DFW / Las Vegas, NV round-trip . Leave DFW 10/26 returning 10/28 System stuck after giving date verification. Tried using asterik key on telephone, but just dead air. Hung up and called back. Asked system for any Las Vegas, NV packages. Response from system was Athens to Las Vegas. System did provide whether flights were non-stop or not without my asking, which I like. System assumes I want only 1 ticket, doesn't ask how many will be traveling, doesn't ask airline class or seating preferences (assumes my enrolled class of service preference is what I want on this trip). System had trouble understanding return date October 28th, but only asked me twice before asking me to enter the date with the telephone keypad. What if I had been using a rotary phone? Maybe for dates speaking digits would be more understandable; example for October 28th saying 1 0 2 8 0 1 instead. Once system completed the round=trip airfare it went right to asking if I wanted it priced, then if I wanted my itinerary emailed. It did not give me opportunity to tell it or ask it if there was anything else I wanted; ie hotel accomadations. Need better instructions as to key wording for prompting system. All I know that work are start over, scratch, yes, no, morning, afternoon, evening (variations early & late), repeat. Go back doesn't work. 60062 ALEXIS MILTON F many true Garland, X 1 3-5 true N/A N/A N/A N/A N/A forOther InetSite 20to50k Yes 1 1 1 short 4 XX 06 1 1 60062_20010801_213007 1 258.97 30 0 0.00 15 5.04 2.05 48 3.20 2.70 8 2.86 2.44 -4.00 -4.00 -4.00 15 15 4.00 2.16 48 3.20 2.70 8 2.86 2.44 7.06 -4.00 -4.00 -4.00 0 15 10.97 10.37 403 26.87 23.52 84 22.79 18.07 38.95 8.97 7.15 18 18 9.14 6.94 403 22.39 16.95 69 19.65 12.71 29.71 29.71 7.93 4.81 0 14.60 20.00 60062_20010801_214836 1 1 0 1 1 5 2 1 2 5 1 DFW round-trip to London, England depart Sat 1/12/2002 return Sun 1/27/2002 . Took 4 calls to complete airfare only! 1st call after giving name + verification date system said it would register me as a guest user so I hung up. 2nd call originally looking for May 2002 travel system said it could only go aprx 9 mos from today. Got hung in a "loop" over American airlines non-stop earlier than 4:25PM on 1/12/2002 so hung up. 3rd call did okay except it kept telling me there were no non-stop fares DFW to London on any airline, yet previous call it gave me 3 non-stops available so hung up and tried again. 4th call got through everything okay. I think the system worked better for me on previous inquiries than it did this evening. This was for vacation travel so would like to have been able to ask questions along the lines of when is the best time to travel this route for best fares. Would like to know what package deals are available or at least lodging and ground transportation available. Don't know if I got the best fare available or not, but $653.20 round-trip seems reasonable. 60070 ALICIA COSTELLO F many true Maryland, NY 5-10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 100to200k Yes 3 1 0 short 1 XX 08 2 1 60070_20010416_155615 0 223.28 29 0 0.00 14 3.69 1.59 19 1.36 1.39 5 1.08 0.95 -4.00 -4.00 -4.00 14 14 1.97 1.33 19 1.36 1.39 5 1.08 0.95 3.37 -4.00 -4.00 -4.00 0 15 4.31 2.07 164 10.93 6.27 24 10.00 5.32 8.28 4.02 1.82 15 15 4.31 2.07 164 10.93 6.27 24 10.00 5.32 8.28 8.28 4.02 1.82 0 5.30 7.10 60070_20010416_160053 0 -1 -1 -2 -2 -2 -2 -2 -2 -2 -2 60070 ALICIA COSTELLO F many true Maryland, NY 5-10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 100to200k Yes 3 1 0 short 2 XX 08 1 1 60070_20010504_083004 1 -3.00 34 1 9.66 17 4.24 3.69 29 1.71 1.26 4 1.56 1.15 -4.00 -4.00 -4.00 17 17 3.75 3.88 29 1.71 1.26 4 1.56 1.15 17.94 -4.00 -4.00 -4.00 0 17 9.07 9.80 425 25.00 29.01 99 20.38 22.58 32.61 7.60 7.95 17 17 9.07 9.80 425 25.00 29.01 99 20.38 22.58 32.61 32.61 7.60 7.95 0 6.90 5.90 60070_20010504_083356 1 -1 -1 1 5 5 4 5 5 5 1 June 3rd Detroit to Albany and return on June 4th on Northwest airlines 60070 ALICIA COSTELLO F many true Maryland, NY 5-10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 100to200k Yes 3 1 0 short 3 XX 08 1 1 60070_20010823_125235 0 161.56 23 0 0.00 11 4.08 1.40 15 1.36 1.36 4 1.10 1.10 -4.00 -4.00 -4.00 11 11 2.42 1.64 15 1.36 1.36 4 1.10 1.10 4.18 -4.00 -4.00 -4.00 0 12 6.05 3.38 165 13.75 9.29 36 11.73 6.40 12.46 5.47 2.84 12 12 6.05 3.38 165 13.75 9.29 36 11.73 6.40 12.99 12.46 5.47 2.84 0 6.70 9.10 60070_20010823_125557 1 0 0 0 4 5 5 5 4 5 1 Aug. 23 Albany to Chicago around midnight. 60070 ALICIA COSTELLO F many true Maryland, NY 5-10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 100to200k Yes 3 1 0 short 4 XX 08 1 1 60070_20010827_082523 1 159.77 21 0 0.00 10 3.65 1.33 13 1.30 0.82 3 1.11 0.60 -4.00 -4.00 -4.00 10 10 2.97 1.29 13 1.30 0.82 3 1.11 0.60 4.92 -4.00 -4.00 -4.00 0 11 10.24 8.50 304 27.64 26.71 88 21.60 18.63 29.49 8.31 5.92 11 11 10.24 8.50 304 27.64 26.71 88 21.60 18.63 29.49 29.49 8.31 5.92 0 30.80 10.00 60070_20010827_082930 1 0 -2 1 5 5 4 5 5 5 1 9/3 leave Albany at 8 am and fly to Orlando on USAIR 2683 60089 ALLIE MURDOCK F a few true Washington, DC 1 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 0 0 short 1 XX 09 1 1 60089_20010515_200055 1 581.31 64 0 0.00 32 2.19 0.69 62 1.94 1.08 4 1.87 1.02 4.19 2.13 0.60 32 32 2.19 0.69 62 1.94 1.08 4 1.87 1.02 4.19 4.19 2.13 0.60 0 32 9.47 14.37 614 19.19 19.69 89 16.94 15.26 78.16 7.25 7.14 34 34 7.51 7.30 614 18.06 16.42 84 16.06 11.75 36.90 36.90 6.61 5.20 0 41.90 43.80 60089_20010515_203255 1 -1 -1 1 3 2 2 4 1 4 2 Washington, DC to Seattle,WA on Friday, May 18th Rent a car in Seattle Seattle, WA to Washington, DC on Sunday May 20th This was my first call into the system and I felt like the voice was too mechanical... not in any way personable. The system asked for my evaluator ID and then launched in. It may have been my voice, but there was a lot of difficulty with times. I had to say 11:30 about fifteen times! Once we were given the three options, the system ran through the choices way too fast! The speaking was way too fast and since their was no intonation in the voice there was no break between flight numbers, locations, price. It was all spit out. I really liked that there were examples on how to answer. After the system rattled off the options, I wasn't sure how I was supposed to answer. I would prefice the options with a - you will be given 3 options, please choose the one you would like to use and then number them as they are spit out then the answer would be easier. It didn't take very long for the system to look up prices on the internet, that was nice. I wasn't asked for my e-mail, I wasn't given any confirmation numbers. Once I had selected my travel plans it asked if I wanted to make further plans - saying no it said Good-bye! I have no way to know if my reservation is held anywhere or how to track it. I will try again in a few days! 60089 ALLIE MURDOCK F a few true Washington, DC 1 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 3 0 0 short 2 XX 09 1 1 60089_20010528_104031 1 344.59 40 0 0.00 20 2.21 0.97 38 1.90 1.45 7 1.63 0.83 4.81 2.08 0.78 20 20 2.21 0.97 38 1.90 1.45 7 1.63 0.83 4.81 4.81 2.08 0.78 0 20 9.28 13.56 362 18.10 19.37 83 14.68 12.24 35.34 7.91 12.42 22 22 6.55 7.01 362 16.45 16.26 83 13.29 6.77 35.34 35.34 5.18 2.86 0 5.30 10.00 60089_20010528_110003 1 -1 -1 1 4 4 3 3 2 4 2 Fly to Chicago on Friday, June 1 for a wedding Rent a car in order to drive to wedding Fly back from Chicago on Monday, June 4 This is my second call and the system was easier to use, probably because I knew what to expect. The voice spoke a little slower and didn't give as many details when listing the various options... which is good, easier to follow. I was able to complete my flight arrangements, but I have a few suggestions. This may only apply to the DC area, but there are three airports that we can fly out of. The recorded voice gives airline preference, but could also give airport preference. I also have the concern that I am flying to Chicago, but the event I am flying there for is outside of Chicago. When the system asks for hotel reservations in Chicago I said no... but a nice follow-up question would be hotel reservations around Chicago or something like that. I am not as familiar with this part of the system. I also would like more explanation when I am done with my travel. I think it would be comforting to the caller to add that their travel itinerary will be e-mailed to them within 24 hours. I think it is rather abrupt to just say good-bye. 60097 ALLISON CRAMER F a few true Annapolis, MD 5-10 morethan10 true N/A N/A N/A true N/A someoneElseForMe InetSite 10to20k Yes 3 0 0 short 1 XX 01 1 1 60097_20010410_121935 1 340.60 37 0 0.00 18 4.98 0.18 29 1.61 0.70 3 1.53 0.62 5.07 4.97 0.18 18 18 4.98 0.18 29 1.61 0.70 3 1.53 0.62 5.07 5.07 4.97 0.18 0 19 12.91 16.71 546 28.74 34.60 115 23.94 28.39 -4.00 -4.00 -4.00 28 28 6.54 0.72 546 19.50 15.99 79 17.30 11.16 10.20 -4.00 -4.00 -4.00 0 3.40 5.60 60097_20010410_122421 1 -1 -1 1 4 4 5 4 3 3 3 Told system I was leaving from Baltimore/Wash. airport, system said that I was flying from Washington. System misheard my dept. date of May 1 and thought it was May 8. Would not allow me to book return of May 2 as it was before what it thought my dept. date was. Booked a hotel for me, Marriott downtown. Voice quality isn't bad. Unfortunately, the system came in and out a couple times. Could be made much more emotional voice. Liked that the phone # for the hotel was given to me. Itinerary was provided ----- too fast though to write down. SLOW DOWN!!! 60100 ALMA BILLINGS F never true Columbia, MD 2 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 1 XX 02 1 1 60100_20010415_142728 1 287.43 38 0 0.00 19 3.71 0.94 42 2.21 1.72 6 2.00 1.50 6.85 3.53 0.57 19 19 3.71 0.94 42 2.21 1.72 6 2.00 1.50 6.85 6.85 3.53 0.57 0 19 10.99 10.27 503 26.47 24.16 98 22.50 17.34 -4.00 -4.00 -4.00 43 43 4.82 2.74 503 11.70 7.08 25 11.38 6.85 10.31 -4.00 -4.00 -4.00 0 11.90 21.10 60100_20010415_143528 1 -1 -1 1 5 5 5 5 4 5 1 BWI to Palm Springs on April 17-19 with a hotel. Going for a meeting so don't need a car. The hotel selection process was a little confusing since you had to say if you wanted a hotel or not before you knew what all the choices were. I eventually found out you could ask for a past hotel and it would go back to that one. 60100 ALMA BILLINGS F never true Columbia, MD 2 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 2 XX 02 1 1 60100_20010526_113351 1 269.96 46 0 0.00 23 3.85 0.97 55 2.39 1.34 5 2.27 1.24 6.87 3.71 0.72 23 23 3.85 0.97 55 2.39 1.34 5 2.27 1.24 6.87 6.87 3.71 0.72 0 23 7.51 5.19 435 18.91 12.90 50 17.50 11.23 19.82 6.95 4.55 41 41 4.17 2.59 435 10.61 7.40 35 10.00 6.36 13.90 13.76 3.93 2.11 0 18.20 30.40 60100_20010526_114143 1 -1 -1 1 5 5 5 5 4 5 1 Business trip to Orlando, Florida for a meeting 60100 ALMA BILLINGS F never true Columbia, MD 2 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 3 XX 02 1 1 60100_20010705_170601 1 302.04 46 0 0.00 23 3.94 1.33 52 2.26 2.12 8 2.00 1.75 -4.00 -4.00 -4.00 23 23 3.65 1.84 52 2.26 2.12 8 2.00 1.75 7.04 -4.00 -4.00 -4.00 0 23 8.63 6.67 477 20.74 15.67 67 18.64 12.28 27.98 7.75 5.29 43 43 4.52 3.04 477 11.09 8.22 32 10.60 7.64 14.73 14.73 4.28 2.62 0 9.60 17.40 60100_20010705_171452 1 1 1 1 4 4 4 4 4 5 4 Trip to Cincinnati to visit family and friends Wanted addl car options but once it thought I said yes to Alamo could not get a price for Avis. Besides that it worked well. 60100 ALMA BILLINGS F never true Columbia, MD 2 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 4 XX 02 1 1 60100_20010707_173341 1 284.06 32 0 0.00 16 3.97 1.07 37 2.31 1.62 7 2.00 1.07 6.43 3.80 0.87 16 16 3.97 1.07 37 2.31 1.62 7 2.00 1.07 6.43 6.43 3.80 0.87 0 16 13.28 11.72 515 32.19 29.19 107 27.20 22.06 43.34 11.28 8.85 40 40 5.23 3.24 515 12.88 9.03 31 12.41 8.65 10.86 9.92 5.11 3.19 0 8.10 12.50 60100_20010707_174120 1 0 -2 1 4 4 5 5 4 5 1 Trip to visit a friend 60119 ALYSSA LUGO F many true Arlington, VA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 short 1 XX 03 1 1 60119_20010413_093529 1 199.03 31 1 0.45 16 1.93 1.28 27 1.69 1.20 5 1.47 0.83 -4.00 -4.00 -4.00 16 16 1.93 1.28 27 1.69 1.20 5 1.47 0.83 6.47 -4.00 -4.00 -4.00 0 15 9.41 11.26 644 42.93 44.83 121 37.36 40.77 46.57 6.76 4.76 24 23 6.02 9.33 648 27.00 31.70 121 22.91 25.12 46.57 46.57 4.17 3.04 0 0.00 0.00 60119_20010413_094510 1 -1 -1 1 5 5 5 5 4 5 2 DCA-MIA leaving on July 27th around noon and returning on July 29th around 3pm. I needed a rental car and a hotel downtown as well. There were two things I didn't like. One, it doesn't give you a quoted airfare price, rental car price and hotel price. Two, it doesn't offer you cheaper fares from other airports or airlines. Otherwise, I loved it. It was very easy to understand and I would consider using a system like this in the future. 60119 ALYSSA LUGO F many true Arlington, VA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 short 2 XX 03 1 1 60119_20010515_151110 0 333.09 52 6 6.85 27 2.43 1.11 89 3.30 3.41 12 2.96 2.99 -4.00 -4.00 -4.00 27 27 2.38 1.18 89 3.30 3.41 12 2.96 2.99 5.20 -4.00 -4.00 -4.00 0 25 8.98 9.61 980 39.20 43.93 145 34.79 38.82 37.61 7.79 7.70 41 40 5.51 7.36 990 24.15 26.22 79 22.77 25.02 35.30 35.30 4.75 5.62 1 34.80 40.70 60119_20010515_152110 1 -1 -1 1 2 3 2 1 1 5 1 DCA to Green Bay, leaving June 26th and returning June 28th. I needed a hotel downtown & a rental car. I prefered to take United. Sometimes the computer would fade out and then come back and speak. I was orginally given a Northwest flight and I asked for United. It couldn't understand what I wanted the first time I asked. The second time it gave me a Delta flight & it ended up being cheaper than the Northwest flight! At the end, I asked to send itinerary & it couldn't understand me! So, I never received an email. This was very disappointing. I got frustrated by the end of the call & I felt if this was real I would never use a system like this. 60119 ALYSSA LUGO F many true Arlington, VA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 short 3 XX 03 1 1 60119_20010517_145408 1 379.65 41 4 3.40 21 2.75 1.67 69 3.29 3.47 13 2.80 2.73 -4.00 -4.00 -4.00 21 21 2.75 1.67 69 3.29 3.47 13 2.80 2.73 8.37 -4.00 -4.00 -4.00 0 20 13.25 14.13 916 45.80 46.90 129 41.42 43.79 -4.00 -4.00 -4.00 34 32 8.12 10.13 1040 30.59 30.86 120 27.88 26.92 53.15 -4.00 -4.00 -4.00 0 19.20 33.30 60119_20010517_150620 1 -1 -1 1 4 4 5 2 3 5 2 DCA to Springfield, IL leaving June 19th & returing June 20th. I needed a hotel downtown & a rental car also. The robot-like voice changed his inflection a few times during the phone call. At one point, he sounded Irish! When I first said I wanted to go to Springfield, IL, he thought I said Hartford. I had to interrupt him & ask again to go to Springfield, IL. Otherwise, it was problem-free. 60119 ALYSSA LUGO F many true Arlington, VA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 short 4 XX 03 1 1 60119_20010612_134450 1 376.73 45 4 6.81 23 2.03 1.11 74 3.22 3.70 18 2.55 1.87 5.62 1.87 0.81 25 25 2.07 1.13 76 3.04 3.60 18 2.42 1.84 5.62 5.62 1.92 0.87 2 22 13.07 11.47 1375 62.50 48.41 149 58.38 45.48 34.00 12.07 10.73 44 43 6.32 7.25 1379 31.34 30.51 120 29.28 27.59 46.45 46.45 5.36 3.68 0 17.70 24.00 60119_20010612_135516 1 -1 -1 1 4 5 5 2 2 5 1 I wanted a US Air flight out of Washington, DC to Tampa, FL leaving July 15 and returning July 17. I also needed a hotel and a rental car. The system gave me a US Airways flight but when it summorized my trip, I was on Air Tran & the flight times were different. I don't know why that happened but I didn't like that. 60127 AMBER SINGER F never true Fort Wayne, IN 1 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 1 01 04 2 1 60127_20010705_145323 1 313.75 41 0 0.00 20 2.89 1.62 52 2.60 3.35 15 1.95 1.68 9.07 2.56 0.72 20 20 2.89 1.62 52 2.60 3.35 15 1.95 1.68 9.07 9.07 2.56 0.72 0 21 9.03 9.51 429 20.43 17.61 73 17.80 13.19 30.81 7.95 8.31 26 26 6.06 5.87 429 16.50 13.97 66 14.52 9.85 27.38 27.38 5.21 4.03 0 34.00 45.00 60127_20010705_150653 1 0 -2 1 4 4 4 3 4 5 1 60127 AMBER SINGER F never true Fort Wayne, IN 1 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 2 02 04 2 1 60127_20010706_075538 1 293.35 39 0 0.00 19 2.80 1.96 59 3.11 6.00 27 1.78 1.63 10.63 2.37 0.52 19 19 2.80 1.96 59 3.11 6.00 27 1.78 1.63 10.63 10.63 2.37 0.52 0 20 9.54 11.16 425 21.25 20.42 77 18.32 16.07 31.67 8.38 10.14 25 25 6.07 6.45 425 17.00 16.12 70 14.79 11.99 28.22 28.22 5.14 4.61 0 23.30 21.10 60127_20010706_080935 1 0 -2 1 4 5 5 4 4 4 1 60127 AMBER SINGER F never true Fort Wayne, IN 1 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 3 XX 04 1 29 60127_20010706_081906 1 395.19 61 0 0.00 30 2.80 1.22 55 1.83 2.13 12 1.48 0.95 8.34 2.61 0.64 30 30 2.80 1.22 55 1.83 2.13 12 1.48 0.95 8.34 8.34 2.61 0.64 0 31 7.79 7.99 590 19.03 16.03 76 17.13 12.26 30.51 7.04 6.90 36 36 5.96 5.37 590 16.39 13.27 69 14.89 9.88 27.12 27.12 5.35 4.02 0 17.50 23.30 60127_20010706_082842 1 0 -2 1 4 4 4 4 4 5 2 I want to travel from Fort Wayne, Indiana to Jacksonville, Florida on April 20 and return on April 26. Preferred airline is Delta. System still misunderstood me at several points, but was able to work my way out of it and develop a correct understanding. 60127 AMBER SINGER F never true Fort Wayne, IN 1 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 4 03 04 2 1 60127_20010707_071654 1 1266.82 119 -2 -2.00 59 -2.00 -2.00 98 1.66 1.35 7 1.57 1.16 -2.00 -2.00 -2.00 59 -2 -2.00 -2.00 98 1.66 1.35 7 1.57 1.16 -2.00 -2.00 -2.00 -2.00 -2 60 16.52 21.00 1672 27.87 27.98 158 25.66 22.35 61.03 15.77 20.34 86 86 7.58 7.03 1672 19.44 17.33 151 17.89 9.77 57.60 57.60 6.99 4.45 -2 9.20 13.80 60127_20010707_074500 1 1 1 2 1 2 2 2 1 5 1 60127 AMBER SINGER F never true Fort Wayne, IN 1 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 5 04 04 2 1 60127_20010709_044442 1 503.44 83 0 0.00 41 2.24 1.17 78 1.90 2.81 18 1.50 1.13 8.88 2.08 0.49 41 41 2.24 1.17 78 1.90 2.81 18 1.50 1.13 8.88 8.88 2.08 0.49 0 42 7.90 10.83 764 18.19 23.48 149 15.00 11.27 60.42 6.62 7.05 50 50 5.89 8.21 764 15.28 19.75 142 12.69 7.53 57.01 57.01 4.85 3.65 0 13.90 17.10 60127_20010709_050258 1 1 1 2 4 2 4 4 1 5 1 60127 AMBER SINGER F never true Fort Wayne, IN 1 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 6 XX 04 1 1 60127_20010716_151859 1 412.58 39 0 0.00 19 2.12 0.70 42 2.21 1.90 8 1.89 1.32 -4.00 -4.00 -4.00 19 19 2.12 0.70 42 2.21 1.90 8 1.89 1.32 3.79 -4.00 -4.00 -4.00 0 20 16.48 16.69 555 27.75 27.45 108 23.53 20.47 41.93 15.14 16.01 31 31 6.86 7.28 555 17.90 18.15 101 15.13 9.73 38.55 38.55 5.80 4.37 0 11.90 10.50 60127_20010716_153138 1 1 1 2 3 4 4 4 2 4 1 Travelling from Fort Wayne, Indiana to San Francisco, CA on August 28. Staying 2 nights at the Westin. Returning on August 30. I would have liked to have had the opportunity to compare flight prices more readily. 60127 AMBER SINGER F never true Fort Wayne, IN 1 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 7 XX 04 1 1 60127_20010718_080254 1 384.53 45 0 0.00 22 1.78 0.23 39 1.77 1.77 9 1.43 0.75 2.28 1.76 0.21 22 22 1.78 0.23 39 1.77 1.77 9 1.43 0.75 2.28 2.28 1.76 0.21 0 23 13.23 18.23 508 22.09 22.04 90 19.00 16.71 70.17 10.65 13.66 33 33 5.92 4.25 508 15.39 9.18 37 14.72 8.46 15.80 15.80 5.61 3.92 0 12.80 13.60 60127_20010718_081209 1 0 -2 1 4 4 5 5 2 4 1 Travelling from Fort Wayne, Indiana to Orlando on October 16, returning to Fort Wayne on October 21. 60127 AMBER SINGER F never true Fort Wayne, IN 1 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 8 XX 04 1 1 60127_20010801_080234 1 762.49 137 0 0.00 68 2.33 1.45 106 1.56 1.70 9 1.45 1.44 -4.00 -4.00 -4.00 68 68 2.33 1.45 106 1.56 1.70 9 1.45 1.44 10.34 -4.00 -4.00 -4.00 0 69 6.62 9.38 986 14.29 14.41 80 13.32 12.06 -4.00 -4.00 -4.00 80 79 4.52 3.95 1001 12.51 10.04 72 11.76 7.49 28.40 -4.00 -4.00 -4.00 0 23.40 30.90 60127_20010801_081950 1 0 -2 1 1 2 2 2 1 4 1 Travelling from Fort Wayne, Indiana to Paris, France on Nov. 12, returning on November 21. This call was so frustrating. I had difficulty getting the system to understand the simple word "Paris." It had me going to Pierre, San Francisco, Denver, Gary, and other places, so I had to keep going through the destination loop again and again. If I were not being compensated to keep trying, I would have given up and used an Internet airline booking system instead. 60127 AMBER SINGER F never true Fort Wayne, IN 1 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 9 05 04 2 1 60127_20010801_123822 1 493.57 67 0 0.00 33 2.07 0.70 63 1.91 1.86 9 1.69 1.38 -4.00 -4.00 -4.00 33 33 2.07 0.70 63 1.91 1.86 9 1.69 1.38 4.74 -4.00 -4.00 -4.00 0 34 10.43 14.78 695 20.44 20.16 90 18.33 16.23 61.58 8.88 11.87 46 46 5.69 4.66 695 15.11 10.45 49 14.36 9.22 19.52 19.52 5.38 4.21 0 1.60 3.00 60127_20010801_125101 1 1 1 2 2 2 4 4 1 4 1 60127 AMBER SINGER F never true Fort Wayne, IN 1 1 true N/A N/A N/A true N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 10 06 04 2 1 60127_20010802_074733 1 1546.04 263 -2 -2.00 131 -2.00 -2.00 175 1.34 0.99 7 1.29 0.86 -2.00 -2.00 -2.00 131 -2 -2.00 -2.00 175 1.34 0.99 7 1.29 0.86 -2.00 -2.00 -2.00 -2.00 -2 132 7.36 10.04 2117 16.04 17.59 157 14.96 12.55 61.47 6.95 8.89 147 147 5.48 5.59 2117 14.40 14.03 150 13.47 8.40 58.06 58.06 5.12 3.50 -2 24.40 28.50 60127_20010802_081700 1 1 1 2 2 2 2 2 1 4 1 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 1 01 05 2 1 60135_20010412_101700 1 143.88 16 0 0.00 8 1.29 2.24 30 3.75 5.39 16 2.00 2.31 -4.00 -4.00 -4.00 8 8 1.29 2.24 30 3.75 5.39 16 2.00 2.31 6.37 -4.00 -4.00 -4.00 0 8 11.72 11.74 258 32.25 30.31 105 21.86 7.99 39.74 7.72 3.37 8 8 11.72 11.74 258 32.25 30.31 105 21.86 7.99 39.74 39.74 7.72 3.37 0 0.00 0.00 60135_20010412_102921 1 -1 -1 1 5 2 5 4 4 5 1 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 2 02 05 2 1 60135_20010413_113556 1 235.11 22 0 0.00 11 1.68 4.33 27 2.45 2.62 8 1.90 1.97 -4.00 -4.00 -4.00 11 11 1.68 4.33 27 2.45 2.62 8 1.90 1.97 14.69 -4.00 -4.00 -4.00 0 11 12.91 12.05 389 35.36 30.92 117 27.20 15.75 44.95 9.71 5.98 11 11 12.91 12.05 389 35.36 30.92 117 27.20 15.75 44.95 44.95 9.71 5.98 0 22.20 10.00 60135_20010413_114942 1 -1 -1 1 2 2 2 4 3 5 1 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 3 03 05 2 1 60135_20010416_112634 0 223.16 24 0 0.00 12 1.10 1.07 35 2.92 2.81 10 2.27 1.79 -4.00 -4.00 -4.00 12 12 1.09 1.09 35 2.92 2.81 10 2.27 1.79 3.30 -4.00 -4.00 -4.00 0 12 5.03 2.85 200 16.67 8.14 29 15.55 7.50 9.77 4.60 2.54 12 12 5.03 2.85 200 16.67 8.14 29 15.55 7.50 9.77 9.77 4.60 2.54 0 2.90 8.30 60135_20010416_114153 1 -1 -1 0 1 2 2 2 2 5 1 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 4 04 05 2 1 60135_20010417_145134 1 352.68 34 0 0.00 17 0.72 0.67 38 2.24 2.31 10 1.75 1.18 -4.00 -4.00 -4.00 17 17 0.72 0.67 38 2.24 2.31 10 1.75 1.18 2.44 -4.00 -4.00 -4.00 0 17 11.93 15.62 535 31.47 38.32 168 22.94 15.69 67.90 8.44 6.20 17 17 11.93 15.62 535 31.47 38.32 168 22.94 15.69 67.90 67.90 8.44 6.20 0 2.60 6.30 60135_20010417_151106 1 -1 -1 1 4 4 4 4 2 5 1 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 5 05 05 2 25 60135_20010419_165556 0 59.16 12 0 0.00 6 0.60 0.57 19 3.17 3.13 8 2.20 2.28 -4.00 -4.00 -4.00 6 6 0.57 0.60 19 3.17 3.13 8 2.20 2.28 1.48 -4.00 -4.00 -4.00 0 6 5.64 2.92 113 18.83 7.49 29 16.80 6.26 9.77 4.81 2.36 6 6 5.64 2.92 113 18.83 7.49 29 16.80 6.26 9.77 9.77 4.81 2.36 0 21.10 50.00 60135_20010419_170454 1 -1 -1 0 2 2 3 1 2 5 1 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 6 XX 05 1 1 60135_20010508_114558 1 288.08 32 0 0.00 16 0.39 0.44 27 1.69 1.78 8 1.27 0.59 -4.00 -4.00 -4.00 16 16 0.39 0.44 27 1.69 1.78 8 1.27 0.59 1.84 -4.00 -4.00 -4.00 0 16 10.49 9.67 460 28.75 25.17 105 23.67 15.36 40.42 8.50 5.66 16 16 10.49 9.67 460 28.75 25.17 105 23.67 15.36 40.42 40.42 8.50 5.66 0 7.40 6.70 60135_20010508_115850 1 -1 -1 1 5 5 4 4 1 5 1 Traveling this weekend from Baltimore to Houston. Friday, May 11 SW 454, BWI-HOU, 7:15pm-9:40pm Sunday, May 13 SW 1860, HOU-BWI, 5:30pm-10:10pm $517.25 It was interesting, I was able to get the exact itinerary that I will be traveling this weekend. I wouldn't use this system because I usually shop for airfare by price. You don't get the price of the flight until the end of the scenario. If it's too expensive, you have to go back through the entire process. When you talk over the voice, it doesn't stop immediately. I'm never sure if it understood when I said "Yes" over the speech or not. There is a lot of dead air afterwards, so I repeat myself. 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 7 XX 05 1 1 60135_20010625_125818 1 330.30 30 0 0.00 15 2.88 6.28 33 2.20 2.68 11 1.57 1.16 -4.00 -4.00 -4.00 15 15 2.88 6.28 33 2.20 2.68 11 1.57 1.16 19.87 -4.00 -4.00 -4.00 0 15 11.72 8.78 501 33.40 24.65 111 27.86 12.56 39.76 9.72 4.27 15 15 11.72 8.78 501 33.40 24.65 111 27.86 12.56 39.76 39.76 9.72 4.27 0 0.00 0.00 60135_20010625_131632 1 -1 -1 1 5 4 4 4 1 5 1 I'm flying from Baltimore to Las Vegas tomorrow, and returning on Friday. I was able to match my exact itinerary using the phone system. 6/26 America West 564 BWI-LAS 6:25pm-10:31pm 6/29 America West 241 LAS-BWI 4:02pm-11:32pm $658.25 I had to try this system several times to get through, I kept getting a busy signal. There should be some indication of when the computer is thinking or working through something. I tried saying 'returning on friday' after saying yes to a flight, and it gave me the same flight out for friday instead of tuesday. 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 8 XX 05 1 1 60135_20010712_162733 1 325.83 32 0 0.00 16 0.83 1.70 40 2.50 3.81 16 1.60 1.30 -4.00 -4.00 -4.00 16 16 0.83 1.70 40 2.50 3.81 16 1.60 1.30 6.99 -4.00 -4.00 -4.00 0 16 11.62 12.76 553 34.56 36.63 158 26.33 16.63 54.62 8.76 5.80 16 16 11.62 12.76 553 34.56 36.63 158 26.33 16.63 54.62 54.62 8.76 5.80 0 7.30 20.00 60135_20010712_164625 1 1 0 1 5 4 4 4 1 5 1 Traveling from BWI to Denver, leaving on Saturday afternoon and returning on Wednesday morning. Saturday BWI-STL TWA 533 2:55pm - 4:09pm STL-DEN TWA 561 5:19pm - 6:44pm Wednesday DEN-STL TWA 658 10:00am - 1:04pm STL-BWI TWA 176 2:00pm - 5:06pm $805.50 I was impressed that the system was able to deal with my messing up and correcting myself as I spoke. It searched on the last thing I said. I was trying to get my exact itinerary. It didn't immediately suggest any flights on TWA because they had a connection. Once I requested TWA, it found my flight right away. 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 9 XX 05 1 1 60135_20010821_104527 1 325.44 42 0 0.00 21 0.90 1.33 45 2.14 2.69 11 1.70 1.81 -4.00 -4.00 -4.00 21 21 0.90 1.33 45 2.14 2.69 11 1.70 1.81 4.68 -4.00 -4.00 -4.00 0 21 7.80 8.10 478 22.76 22.88 106 18.60 12.97 37.22 6.33 4.61 21 21 7.80 8.10 478 22.76 22.88 106 18.60 12.97 37.22 37.22 6.33 4.61 0 4.40 5.00 60135_20010821_110439 1 0 0 1 2 2 2 3 1 4 1 August 21 DEN-ORD UA 266 7:05pm-10:15pm August 26 ORD-MCI UA 1911 6:15pm-7:37pm MCI-DEN UA 1781 8:20pm-9:01pm I was not able to get my exact flight plan. I tried to pretend that I was flying next week instead of this week. I guess I ran into some trouble with Labor Day weekend. I was able to get my outgoing flight, but I chose a different inbound flight. At one point the system asked if I wanted to fly into Midway or Ohare. This was a nice touch. Being familiar with Chicago, I sometimes have a preference as to which airport I fly into. The system does not look for any flights except direct flights. My flight back routes through Kansas City. Although, I was pleased that I gave the airport code, and it determined the city. It could not find my flight though. At one point, the system just kept saying 'pardon me' so I was unsure what to say and when I could say it. This is the flight plan I got. Aug 28 UA 266 DEN-ORD 7:05pm-10:15pm Sep 2 UA 959 ORD-DEN 6:15pm-7:48pm $414.50 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 10 05 05 2 26 60135_20010908_163126 1 296.20 34 0 0.00 17 0.91 1.12 44 2.59 2.85 12 2.00 1.55 -4.00 -4.00 -4.00 17 17 0.91 1.12 44 2.59 2.85 12 2.00 1.55 4.61 -4.00 -4.00 -4.00 0 17 10.76 13.41 526 30.94 36.38 164 22.63 12.55 59.92 7.69 4.54 17 17 10.76 13.41 526 30.94 36.38 164 22.63 12.55 59.92 59.92 7.69 4.54 0 2.30 6.30 60135_20010908_164934 1 1 0 1 4 4 4 4 1 4 1 60135 ANGELICA BRANDON F a few true Raleigh, NC 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 long 11 06 05 2 1 60135_20010910_105624 1 476.33 42 0 0.00 21 1.60 2.31 84 4.00 4.86 16 3.40 4.11 -4.00 -4.00 -4.00 21 21 1.60 2.31 84 4.00 4.86 16 3.40 4.11 8.40 -4.00 -4.00 -4.00 0 21 13.95 14.11 911 43.38 39.47 193 35.90 20.07 67.47 11.27 7.16 21 21 13.95 14.11 911 43.38 39.47 193 35.90 20.07 67.47 67.47 11.27 7.16 0 11.60 35.00 60135_20010910_111729 1 1 0 1 4 4 4 4 1 4 1 60143 ANGIE WALDEN F many true Arlington, VA 3-5 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 100to200k Yes morethan3 0 0 long 1 01 06 2 1 60143_20010605_120550 1 264.21 30 -2 -2.00 15 3.85 2.28 42 2.80 2.18 8 2.43 1.70 -4.00 -4.00 -4.00 16 15 3.85 2.28 42 2.63 2.22 8 2.27 1.75 10.66 -4.00 -4.00 -4.00 -2 15 -2.00 -2.00 437 29.13 14.96 57 27.14 13.30 -2.00 -2.00 -2.00 20 -2 -2.00 -2.00 497 24.85 13.41 60 23.00 10.85 -2.00 -2.00 -2.00 -2.00 -2 11.90 28.60 60143_20010605_122655 1 -1 -1 1 4 2 2 4 2 5 1 60143 ANGIE WALDEN F many true Arlington, VA 3-5 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 100to200k Yes morethan3 0 0 long 2 02 06 2 1 60143_20010606_121946 1 173.73 24 0 0.00 12 4.06 1.33 50 4.17 3.04 9 3.73 2.76 6.69 3.82 1.09 12 12 4.06 1.33 50 4.17 3.04 9 3.73 2.76 6.69 6.69 3.82 1.09 0 12 8.03 5.66 239 19.92 14.76 50 17.18 11.86 20.04 6.94 4.42 15 14 6.89 3.52 306 20.40 15.97 67 17.07 9.78 13.87 12.51 6.45 3.25 0 6.00 16.70 60143_20010606_123300 1 -1 -1 1 4 5 5 4 4 5 1 60143 ANGIE WALDEN F many true Arlington, VA 3-5 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 100to200k Yes morethan3 0 0 long 3 03 06 2 1 60143_20010607_162411 1 561.21 40 0 0.00 20 14.15 29.93 173 8.65 4.96 17 8.21 4.67 -4.00 -4.00 -4.00 20 20 12.27 29.57 173 8.65 4.96 17 8.21 4.67 137.50 -4.00 -4.00 -4.00 0 20 10.74 7.87 545 27.25 19.89 77 24.63 16.52 29.94 9.73 6.62 29 28 7.64 4.65 634 21.86 18.05 89 19.46 12.84 20.93 20.93 7.15 3.92 0 16.20 55.00 60143_20010607_172335 1 -1 -1 1 1 3 4 1 1 5 1 60143 ANGIE WALDEN F many true Arlington, VA 3-5 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 100to200k Yes morethan3 0 0 long 4 04 06 2 1 60143_20010608_170356 1 212.13 20 0 0.00 10 5.16 2.28 83 8.30 6.62 17 7.33 6.22 8.59 4.78 2.05 10 10 5.16 2.28 83 8.30 6.62 17 7.33 6.22 8.59 8.59 4.78 2.05 0 10 13.02 8.22 327 32.70 20.13 78 27.67 13.07 32.00 10.91 5.10 14 13 10.01 5.09 434 31.00 25.47 107 25.15 13.58 23.05 23.05 8.93 3.39 0 10.80 60.00 60143_20010608_171311 1 -1 -1 0 5 5 5 5 5 5 1 60143 ANGIE WALDEN F many true Arlington, VA 3-5 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 100to200k Yes morethan3 0 0 long 5 XX 06 1 1 60143_20010803_142320 1 266.44 20 0 0.00 10 6.12 5.83 52 5.20 4.32 14 4.22 3.19 -4.00 -4.00 -4.00 10 10 6.12 5.83 52 5.20 4.32 14 4.22 3.19 22.21 -4.00 -4.00 -4.00 0 10 19.04 15.28 463 46.30 33.80 127 37.33 19.52 57.36 14.78 7.66 14 14 13.60 10.99 463 33.07 26.05 112 27.00 13.27 48.52 48.52 10.91 4.63 0 5.80 30.00 60143_20010803_144706 1 0 -2 1 5 5 5 5 5 5 1 Departing at 5:40pm on 8/16 from Washington Dulles, arriving in Rio de Janeiro, Brazil. Departing Rio de Janeiro at 8:15pm on 8/23, arriving in Washington Dulles. 60143 ANGIE WALDEN F many true Arlington, VA 3-5 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 100to200k Yes morethan3 0 0 long 6 XX 06 1 1 60143_20010806_112327 0 177.55 19 -2 -2.00 9 -2.00 -2.00 67 7.44 5.64 15 6.50 5.21 -2.00 -2.00 -2.00 9 -2 -2.00 -2.00 67 7.44 5.64 15 6.50 5.21 -2.00 -2.00 -2.00 -2.00 -2 10 10.18 8.29 143 14.30 7.36 28 12.78 5.91 23.25 8.73 7.32 10 10 10.18 8.29 143 14.30 7.36 28 12.78 5.91 23.25 23.25 8.73 7.32 -2 25.00 87.50 60143_20010806_113044 1 0 -2 0 1 3 3 1 1 5 2 Departing from Washington, National to Puerto Plata, Dominican Republic on 9/5 returning on 9/25. I was not able to complete my itinerary because the system did not understand the airport name for my destination. Although the airport city name is in Spanish, even when I attempted to use the keys on the phone to spell out the city name, the system did not capture the name of the city. 60143 ANGIE WALDEN F many true Arlington, VA 3-5 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 100to200k Yes morethan3 0 0 long 7 XX 06 1 1 60143_20010809_094932 1 445.41 52 0 0.00 26 4.09 2.18 112 4.31 4.21 20 3.68 2.79 -4.00 -4.00 -4.00 28 26 4.08 2.18 112 4.00 4.21 20 3.41 2.86 9.57 -4.00 -4.00 -4.00 0 26 11.92 7.91 676 26.00 16.64 81 23.80 12.55 35.47 10.97 6.41 32 32 9.68 5.75 676 21.13 10.78 66 19.68 7.13 27.79 27.79 9.10 4.78 0 19.40 39.10 60143_20010809_110955 1 1 0 1 2 4 4 2 2 5 1 Traveling from Washington Dulles to Charlotte, NC on 11/13 at 6:20pm. Returning to Dulles from Charlotte on 11/16 at 4pm. My arrival city is not in the system (Chatham, NC) and the system could not tell me which airport was closest to Chatham. I was forced to pick a city without knowing its distance to Chatham. It would help if the system could identify the airport in closest proximity to the arrival city--in case the caller doesn't have that information. Although I selected Charlotte, I am not sure that that is my best option. 60143 ANGIE WALDEN F many true Arlington, VA 3-5 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 100to200k Yes morethan3 0 0 long 8 XX 06 1 1 60143_20010814_142301 1 185.89 18 0 0.00 9 4.07 1.19 42 4.67 4.12 12 3.75 3.28 5.73 3.86 1.08 9 9 4.07 1.19 42 4.67 4.12 12 3.75 3.28 5.73 5.73 3.86 1.08 0 9 15.50 9.88 333 37.00 20.85 77 32.00 15.48 35.62 12.99 6.81 14 14 9.96 6.10 333 23.79 13.70 62 20.85 8.50 27.56 27.56 8.61 3.54 0 9.30 22.20 60143_20010814_143056 1 0 -2 1 5 5 5 5 5 5 3 Departing from Washington Dulles on October 17th in the afternoon, arriving in Rochester, NY. Departing Rochester on October 19th in the early afternoon and arriving in Washington Dulles. 60143 ANGIE WALDEN F many true Arlington, VA 3-5 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 100to200k Yes morethan3 0 0 long 9 05 06 2 1 60143_20010815_094113 1 259.51 24 0 0.00 12 5.18 1.80 120 10.00 6.15 19 9.18 5.72 7.81 4.94 1.68 12 12 5.18 1.80 120 10.00 6.15 19 9.18 5.72 7.81 7.81 4.94 1.68 0 12 14.79 15.19 425 35.42 32.88 120 27.73 20.22 56.26 11.02 8.15 16 16 11.09 10.88 425 26.56 24.40 105 21.33 13.01 47.99 47.99 8.63 4.81 0 15.00 41.70 60143_20010815_095051 1 1 0 1 5 5 5 5 5 5 1 60143 ANGIE WALDEN F many true Arlington, VA 3-5 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 100to200k Yes morethan3 0 0 long 10 06 06 2 1 60143_20010816_094700 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60143_20010816_100655 1 1 0 1 2 2 4 2 3 5 1 60151 ANNABELLE COKER F never true San Diego, CA 2 2 true N/A N/A N/A true true someoneElseForMe NonInetAgent 10to20k No 0 0 0 long 1 01 08 2 1 60151_20010417_153445 1 390.39 55 0 0.00 27 3.36 1.27 43 1.59 1.05 4 1.50 0.95 -4.00 -4.00 -4.00 27 27 2.60 1.36 43 1.59 1.05 4 1.50 0.95 5.38 -4.00 -4.00 -4.00 0 28 8.94 12.06 695 24.82 38.39 189 18.74 21.34 59.16 7.08 7.10 28 28 8.94 12.06 695 24.82 38.39 189 18.74 21.34 59.16 59.16 7.08 7.10 0 11.40 11.10 60151_20010417_154945 1 -1 -1 1 4 4 4 4 4 5 1 60151 ANNABELLE COKER F never true San Diego, CA 2 2 true N/A N/A N/A true true someoneElseForMe NonInetAgent 10to20k No 0 0 0 long 2 03 08 2 1 60151_20010418_194133 1 700.38 110 -2 -2.00 55 3.45 1.73 62 1.13 1.02 6 1.04 0.78 -4.00 -4.00 -4.00 55 55 2.26 1.74 62 1.13 1.02 6 1.04 0.78 6.68 -4.00 -4.00 -4.00 -2 55 -2.00 -2.00 1056 19.20 28.59 126 17.22 24.77 -2.00 -2.00 -2.00 56 -2 -2.00 -2.00 1064 19.00 28.37 126 17.05 24.57 -2.00 -2.00 -2.00 -2.00 -2 21.00 14.50 60151_20010418_200151 1 -1 -1 0 1 2 2 2 2 5 1 60151 ANNABELLE COKER F never true San Diego, CA 2 2 true N/A N/A N/A true true someoneElseForMe NonInetAgent 10to20k No 0 0 0 long 3 04 08 2 1 60151_20010424_160148 1 657.53 87 0 0.00 43 3.90 1.53 42 0.98 0.80 3 0.93 0.75 -4.00 -4.00 -4.00 43 43 2.30 1.74 42 0.98 0.80 3 0.93 0.75 5.37 -4.00 -4.00 -4.00 0 44 9.42 13.11 1074 24.41 37.09 172 20.98 29.63 62.16 8.19 10.40 44 44 9.42 13.11 1074 24.41 37.09 172 20.98 29.63 62.16 62.16 8.19 10.40 0 14.30 11.60 60151_20010424_162755 1 -1 -1 1 4 2 3 3 3 5 1 60151 ANNABELLE COKER F never true San Diego, CA 2 2 true N/A N/A N/A true true someoneElseForMe NonInetAgent 10to20k No 0 0 0 long 4 02 08 2 1 60151_20010424_163216 1 176.25 25 0 0.00 12 3.49 0.99 21 1.75 0.87 3 1.64 0.81 -4.00 -4.00 -4.00 12 12 3.00 1.15 21 1.75 0.87 3 1.64 0.81 4.27 -4.00 -4.00 -4.00 0 13 9.31 9.06 335 25.77 27.68 97 19.83 18.34 31.80 7.43 6.30 13 13 9.31 9.06 335 25.77 27.68 97 19.83 18.34 31.80 31.80 7.43 6.30 0 0.00 0.00 60151_20010424_164128 1 -1 -1 1 5 4 5 5 3 5 1 60151 ANNABELLE COKER F never true San Diego, CA 2 2 true N/A N/A N/A true true someoneElseForMe NonInetAgent 10to20k No 0 0 0 long 5 XX 08 1 1 60151_20010501_160053 1 202.38 30 0 0.00 15 3.54 1.53 30 2.00 1.07 3 1.93 1.07 -4.00 -4.00 -4.00 15 15 3.01 1.82 30 2.00 1.07 3 1.93 1.07 8.01 -4.00 -4.00 -4.00 0 15 7.09 6.45 290 19.33 20.22 87 14.50 7.92 28.61 5.55 2.57 16 15 7.09 6.45 390 24.38 28.07 100 19.33 20.22 28.61 28.61 5.55 2.57 0 3.30 6.70 60151_20010501_161604 1 -1 -1 1 2 4 4 4 2 5 2 Your Flight Information Leg1: from SAN-DIEGO to LOS-ANGELES, 1 stopover at LAS-VEGAS Departure city: SAN-DIEGO Departure date: May 21, 2001 Departure time: 8:33:00 AM Airline: AMERICA WEST Flight number: 723 Stopover city: LAS-VEGAS Arrival date: May 21, 2001 Arrival time: 9:42:00 AM Departure date: May 21, 2001 Departure time: 11:20:00 AM Airline: NATIONAL AIRLINES Flight number: 11 Arrival city: LOS-ANGELES Arrival date: May 21, 2001 Arrival time: 12:35:00 PM Leg2: from LOS-ANGELES to SAN-DIEGO, 1 stopover at LAS-VEGAS Departure city: LOS-ANGELES Departure date: May 22, 2001 Departure time: 7:10:00 AM Airline: NATIONAL AIRLINES Flight number: 300 Stopover city: LAS-VEGAS Arrival date: May 22, 2001 Arrival time: 8:20:00 AM Departure date: May 22, 2001 Departure time: 11:39:00 AM Airline: AMERICA WEST Flight number: 193 Arrival city: SAN-DIEGO Arrival date: May 22, 2001 Arrival time: 12:49:00 PM Price: $188 Hi- the sysytem emailed me my itinerary again-which was nice- However, I really wanted to leave and then return on the same day and the system would not allow it. I don't mind spending the night in los angeles but, like I said, I wanted to return that same night. 60151 ANNABELLE COKER F never true San Diego, CA 2 2 true N/A N/A N/A true true someoneElseForMe NonInetAgent 10to20k No 0 0 0 long 6 XX 08 1 1 60151_20010501_161851 1 164.06 26 0 0.00 13 3.72 1.54 26 2.00 2.24 9 1.42 0.79 -4.00 -4.00 -4.00 13 13 3.12 1.95 26 2.00 2.24 9 1.42 0.79 7.43 -4.00 -4.00 -4.00 0 13 7.06 5.94 242 18.62 17.89 72 14.17 8.28 24.66 5.59 2.83 14 13 7.06 5.94 340 24.29 27.31 98 18.62 17.89 24.66 24.66 5.59 2.83 0 34.60 7.70 60151_20010501_162735 1 -1 -1 1 5 5 5 5 3 5 3 email was a bit slow- so i will give it to you by hand- leave san diego on june 15 on united airlines flight number 2168 at 4:30pm and arrive in san francisco at 5:54 pm. leave san francisco on united flight number 2165 on june 17 at 2:35 pm and arrive in san diego at 4:05 pm. costs 142 dollars. this one was easy to do. this is my second real trip using the sysytem. 60151 ANNABELLE COKER F never true San Diego, CA 2 2 true N/A N/A N/A true true someoneElseForMe NonInetAgent 10to20k No 0 0 0 long 7 XX 08 1 1 60151_20010501_162950 1 172.90 24 0 0.00 12 4.21 1.38 21 1.75 1.06 3 1.64 1.03 -4.00 -4.00 -4.00 12 12 3.19 1.82 21 1.75 1.06 3 1.64 1.03 6.59 -4.00 -4.00 -4.00 0 12 7.59 6.58 235 19.58 18.54 72 14.82 8.86 26.60 5.86 2.86 13 12 7.59 6.58 333 25.62 28.08 98 19.58 18.54 26.60 26.60 5.86 2.86 0 4.80 8.30 60151_20010503_212938 1 -1 -1 1 5 4 4 4 3 5 3 Your Flight Information Leg1: from SAN-DIEGO to SAN-FRANCISCO, Non-stop Departure city: SAN-DIEGO Departure date: Aug 24, 2001 Departure time: 12:40:00 PM Airline: UNITED Flight number: 2166 Arrival city: SAN-FRANCISCO Arrival date: Aug 24, 2001 Arrival time: 2:11:00 PM Leg2: from SAN-FRANCISCO to SAN-DIEGO, Non-stop Departure city: SAN-FRANCISCO Departure date: Aug 26, 2001 Departure time: 2:30:00 PM Airline: UNITED Flight number: 2165 Arrival city: SAN-DIEGO Arrival date: Aug 26, 2001 Arrival time: 3:56:00 PM Price: $142 worked as i expected it to. this is my third real trip. 60151 ANNABELLE COKER F never true San Diego, CA 2 2 true N/A N/A N/A true true someoneElseForMe NonInetAgent 10to20k No 0 0 0 long 8 XX 08 1 1 60151_20010529_154921 1 171.33 24 0 0.00 12 3.70 1.19 16 1.33 0.89 3 1.18 0.75 -4.00 -4.00 -4.00 12 12 2.74 1.47 16 1.33 0.89 3 1.18 0.75 4.44 -4.00 -4.00 -4.00 0 12 7.76 6.97 239 19.92 20.79 81 14.36 8.27 28.55 5.87 2.52 13 12 7.76 6.97 334 25.69 28.81 95 19.92 20.79 28.55 28.55 5.87 2.52 0 0.00 0.00 60151_20010529_160156 1 -1 -1 1 4 4 4 5 3 5 1 Leg1: from SAN-DIEGO to PITTSBURGH, 1 stopover at CHICAGO-O-HARE Departure city: SAN-DIEGO Departure date: Oct 6, 2001 Departure time: 8:10:00 AM Airline: AMERICAN AIRLINES Flight number: 1325 Stopover city: CHICAGO-O-HARE Arrival date: Oct 6, 2001 Arrival time: 2:05:00 PM Departure date: Oct 6, 2001 Departure time: 5:00:00 PM Airline: U S AIR Flight number: 1822 Arrival city: PITTSBURGH Arrival date: Oct 6, 2001 Arrival time: 7:31:00 PM Leg2: from PITTSBURGH to SAN-DIEGO, 1 stopover at CHICAGO-O-HARE Departure city: PITTSBURGH Departure date: Oct 13, 2001 Departure time: 3:00:00 PM Airline: U S AIR Flight number: 2137 Stopover city: CHICAGO-O-HARE Arrival date: Oct 13, 2001 Arrival time: 3:31:00 PM Departure date: Oct 13, 2001 Departure time: 4:55:00 PM Airline: AMERICAN AIRLINES Flight number: 1017 Arrival city: SAN-DIEGO Arrival date: Oct 13, 2001 Arrival time: 7:13:00 PM Price: $454 This is my fourth real travel scenario. 60151 ANNABELLE COKER F never true San Diego, CA 2 2 true N/A N/A N/A true true someoneElseForMe NonInetAgent 10to20k No 0 0 0 long 9 05 08 2 1 60151_20010605_161831 0 233.78 45 0 0.00 22 3.94 1.57 30 1.36 0.90 3 1.29 0.85 -4.00 -4.00 -4.00 22 22 2.81 1.77 30 1.36 0.90 3 1.29 0.85 6.47 -4.00 -4.00 -4.00 0 23 5.18 3.13 274 11.91 8.13 36 10.82 6.35 12.03 4.87 2.81 23 23 5.18 3.13 274 11.91 8.13 36 10.82 6.35 12.03 12.03 4.87 2.81 0 13.30 18.20 60151_20010605_163235 1 -1 -1 0 1 1 1 1 1 5 1 60151 ANNABELLE COKER F never true San Diego, CA 2 2 true N/A N/A N/A true true someoneElseForMe NonInetAgent 10to20k No 0 0 0 long 10 06 08 2 1 60151_20010612_170357 1 -3.00 58 0 0.00 29 3.23 1.46 36 1.24 0.99 4 1.14 0.85 -4.00 -4.00 -4.00 29 29 2.22 1.28 36 1.24 0.99 4 1.14 0.85 4.98 -4.00 -4.00 -4.00 0 29 10.52 12.75 827 28.52 38.56 159 23.86 29.81 54.47 8.95 9.72 29 29 10.52 12.75 827 28.52 38.56 159 23.86 29.81 54.47 54.47 8.95 9.72 0 8.30 10.30 60151_20010612_173021 1 -1 -1 1 4 4 4 4 3 5 1 60178 ANNETTE DWYER F many true Denver, CO 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 1 0 long 1 01 09 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60178_20010709_175616 0 0 0 0 2 2 2 -2 2 4 1 60178 ANNETTE DWYER F many true Denver, CO 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 1 0 long 2 02 09 2 1 60178_20010722_113407 0 465.25 52 0 0.00 26 2.21 0.91 47 1.81 1.36 7 1.60 0.87 6.07 2.05 0.46 26 26 2.21 0.91 47 1.81 1.36 7 1.60 0.87 6.07 6.07 2.05 0.46 0 26 6.15 7.12 341 13.12 9.84 49 11.68 6.71 38.01 4.88 2.98 27 27 5.15 3.10 341 12.63 7.41 29 12.00 6.78 11.70 11.01 4.92 2.93 0 29.80 30.80 60178_20010722_115800 1 0 0 1 1 2 3 2 1 4 1 60178 ANNETTE DWYER F many true Denver, CO 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 1 0 long 3 03 09 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60178_20010730_175650 0 1 0 0 1 1 1 1 1 5 1 60178 ANNETTE DWYER F many true Denver, CO 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 1 0 long 4 04 09 2 1 60178_20010731_222128 0 1346.68 110 0 0.00 55 2.61 1.77 142 2.58 2.89 13 2.39 2.54 9.29 2.49 1.52 55 55 2.61 1.77 142 2.58 2.89 13 2.39 2.54 9.29 9.29 2.49 1.52 0 55 9.87 12.61 1069 19.44 10.80 62 18.65 9.17 58.71 8.96 10.77 60 60 6.22 2.84 1069 17.82 8.53 31 17.59 8.42 11.31 11.31 6.13 2.78 0 23.90 40.00 60178_20010731_225316 1 1 1 0 1 1 1 1 1 4 1 60178 ANNETTE DWYER F many true Denver, CO 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 1 0 long 5 XX 09 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60178_20010809_142546 0 0 0 0 1 1 1 1 1 4 3 60178 ANNETTE DWYER F many true Denver, CO 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 1 0 long 6 XX 09 1 1 60178_20010811_162731 0 210.94 26 0 0.00 13 2.58 1.72 28 2.15 1.95 8 1.67 0.89 8.03 2.12 0.55 13 13 2.58 1.72 28 2.15 1.95 8 1.67 0.89 8.03 8.03 2.12 0.55 0 13 4.08 2.22 144 11.08 5.45 20 10.33 4.96 6.09 3.91 2.23 13 13 4.08 2.22 144 11.08 5.45 20 10.33 4.96 7.31 6.09 3.91 2.23 0 3.60 7.70 60178_20010811_170247 1 1 0 0 3 4 2 2 2 4 4 60178 ANNETTE DWYER F many true Denver, CO 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 1 0 long 7 XX 09 1 1 60178_20010818_231756 1 652.96 60 0 0.00 30 2.17 0.93 54 1.80 1.73 10 1.52 0.78 6.54 2.02 0.43 30 30 2.17 0.93 54 1.80 1.73 10 1.52 0.78 6.54 6.54 2.02 0.43 0 30 10.08 14.94 613 20.43 21.79 94 17.90 17.09 73.94 7.88 8.98 33 33 7.47 7.54 613 18.58 17.08 83 16.56 12.77 35.86 35.86 6.58 5.64 0 11.10 16.70 60178_20010818_233939 1 1 1 1 4 2 3 4 3 4 2 60178 ANNETTE DWYER F many true Denver, CO 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 1 0 long 8 XX 09 1 1 60178_20010822_163516 0 461.25 48 0 0.00 24 2.24 0.58 47 1.96 1.30 7 1.74 0.75 4.23 2.15 0.40 24 24 2.24 0.58 47 1.96 1.30 7 1.74 0.75 4.23 4.23 2.15 0.40 0 24 7.36 14.19 392 16.33 15.11 82 13.48 5.85 73.19 4.50 2.22 25 25 5.35 4.46 392 15.68 11.24 62 13.75 5.88 24.13 24.13 4.57 2.20 0 40.40 29.20 60178_20010822_164434 1 0 0 1 2 4 4 3 3 4 3 60178 ANNETTE DWYER F many true Denver, CO 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 1 0 long 9 05 09 2 1 60178_20010823_205108 0 1217.39 116 0 0.00 58 2.55 1.14 130 2.24 2.16 11 2.09 1.83 -4.00 -4.00 -4.00 58 58 2.55 1.14 130 2.24 2.16 11 2.09 1.83 8.53 -4.00 -4.00 -4.00 0 58 6.85 3.77 1127 19.43 10.73 31 19.23 10.71 11.31 6.78 3.75 58 58 6.85 3.77 1127 19.43 10.73 31 19.23 10.71 11.31 11.31 6.78 3.75 0 33.10 39.70 60178_20010823_211401 1 1 1 0 1 2 1 5 1 4 1 60178 ANNETTE DWYER F many true Denver, CO 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 1 0 long 10 06 09 2 1 60178_20010824_145914 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60178_20010824_151514 1 1 0 0 1 3 1 4 3 4 1 60186 ANTONIA VOGEL F many true Ann Arbor, MI 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No morethan3 0 0 long 1 01 01 2 1 60186_20010416_162200 0 203.50 35 0 0.00 17 5.13 1.31 27 1.59 0.62 3 1.50 0.52 7.83 4.96 1.14 17 17 5.13 1.31 27 1.59 0.62 3 1.50 0.52 7.83 7.83 4.96 1.14 0 18 5.93 9.37 218 12.11 13.91 63 9.12 5.85 42.65 3.77 2.04 23 23 3.95 2.07 218 9.48 5.53 28 8.64 3.86 10.55 10.55 3.65 1.53 0 81.50 35.30 60186_20010416_162925 1 -1 -1 0 4 5 5 4 4 5 1 60186 ANTONIA VOGEL F many true Ann Arbor, MI 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No morethan3 0 0 long 2 02 01 2 1 60186_20010417_171900 1 459.08 49 0 0.00 24 6.35 2.78 33 1.38 0.82 3 1.30 0.76 -4.00 -4.00 -4.00 24 24 5.75 2.47 33 1.38 0.82 3 1.30 0.76 11.22 -4.00 -4.00 -4.00 0 25 11.70 14.43 715 28.60 30.37 118 24.88 24.51 65.91 9.44 9.18 30 30 9.13 9.29 715 23.83 24.65 84 21.76 22.27 33.03 33.03 8.30 8.26 0 42.40 37.50 60186_20010417_172823 1 -1 -1 1 4 5 4 4 4 5 1 60186 ANTONIA VOGEL F many true Ann Arbor, MI 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No morethan3 0 0 long 3 03 01 2 1 60186_20010420_115600 0 130.42 11 0 0.00 5 5.25 1.33 8 1.60 0.89 3 1.25 0.50 7.27 4.75 0.80 5 5 5.25 1.33 8 1.60 0.89 3 1.25 0.50 7.27 7.27 4.75 0.80 0 6 16.07 25.61 248 41.33 66.36 176 14.40 8.02 68.10 5.67 2.82 9 9 8.32 5.40 248 27.56 17.00 53 24.38 15.04 19.04 19.04 6.98 3.85 0 0.00 0.00 60186_20010420_115927 1 -1 -1 0 1 1 2 1 2 5 3 60186 ANTONIA VOGEL F many true Ann Arbor, MI 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No morethan3 0 0 long 4 04 01 2 1 60186_20010426_120300 0 129.61 13 0 0.00 6 6.23 1.07 14 2.33 0.82 3 2.20 0.84 7.43 6.00 1.00 6 6 6.23 1.07 14 2.33 0.82 3 2.20 0.84 7.43 7.43 6.00 1.00 0 7 12.73 12.01 145 20.71 12.75 42 17.17 9.45 37.46 8.61 5.52 13 13 4.41 1.19 145 11.15 5.67 28 9.75 2.67 6.37 6.37 4.25 1.08 0 100.00 83.30 60186_20010426_120619 1 -1 -1 0 1 4 4 1 2 5 1 60186 ANTONIA VOGEL F many true Ann Arbor, MI 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No morethan3 0 0 long 5 XX 01 1 1 60186_20010904_095800 0 248.93 25 0 0.00 12 4.49 1.08 21 1.75 0.75 3 1.64 0.67 5.19 4.43 1.11 12 12 4.49 1.08 21 1.75 0.75 3 1.64 0.67 6.16 5.19 4.43 1.11 0 13 14.95 21.60 484 37.23 41.58 126 29.83 33.32 82.46 9.32 7.76 20 20 7.79 7.31 484 24.20 23.27 75 21.53 20.51 30.09 30.09 6.61 5.23 0 14.30 16.70 60186_20010904_100509 1 0 -2 0 4 4 4 2 4 5 3 Oct 12 Boston to Detroit (departing at 5pm) Oct 14 Detroit to Boston (returning at 7pm) After I told the system my itinerary it said i had 9 options and then it only told me 4. There was no way to go back to the beggining to select the first option after I reviewed all the other options. Also there was no way to just select one airline. For example, I know Northwest is the only airline that has a direct route from Boston to Detroit so i don't really want to hear about any other airlines. There should be a way to only review flights from Northwest. 60186 ANTONIA VOGEL F many true Ann Arbor, MI 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No morethan3 0 0 long 6 XX 01 1 1 60186_20010906_103700 1 246.36 29 0 0.00 14 3.95 0.89 24 1.71 1.20 3 1.62 1.19 -4.00 -4.00 -4.00 14 14 3.44 1.68 24 1.71 1.20 3 1.62 1.19 5.51 -4.00 -4.00 -4.00 0 15 12.68 11.29 494 32.93 26.26 91 28.79 21.56 43.47 10.49 7.69 17 17 10.68 8.33 494 29.06 23.26 72 26.38 21.13 26.64 26.64 9.69 7.49 0 8.30 14.30 60186_20010906_104354 1 0 -2 1 5 5 4 4 4 5 2 October 26 Boston to New York City arriving around 5pm October 29 New York City to Boston arriving around 5pm The only problem was that it kept skipping during option 1 and restarting the option 1 description...after 3 times it eventually made it continued with the rest of the options. 60186 ANTONIA VOGEL F many true Ann Arbor, MI 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No morethan3 0 0 long 7 XX 01 1 1 60186_20010910_102400 1 555.11 45 0 0.00 22 3.82 0.86 32 1.45 0.86 3 1.38 0.80 5.89 3.72 0.75 22 22 3.82 0.86 32 1.45 0.86 3 1.38 0.80 5.89 5.89 3.72 0.75 0 23 20.40 52.36 1045 45.43 113.55 550 22.50 28.87 254.13 9.77 12.37 37 37 10.35 8.19 1045 28.24 22.56 77 26.89 21.30 29.42 29.42 9.82 7.64 0 12.50 18.20 60186_20010910_103615 1 1 1 2 4 4 4 5 4 5 2 November 21st Boston to Philadelphia November 24th Philadelphia to Boston Hotel for 3 nights with Hilton The system still has some problems with giving you flight options with your time preferences. It would be nice to just go through all the departure times first and then book the return part of the trip next. 60186 ANTONIA VOGEL F many true Ann Arbor, MI 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No morethan3 0 0 long 8 XX 01 1 1 60186_20010912_100900 1 154.58 19 0 0.00 9 4.38 1.18 19 2.11 1.05 3 2.00 1.07 5.97 4.18 1.09 9 9 4.38 1.18 19 2.11 1.05 3 2.00 1.07 5.97 5.97 4.18 1.09 0 10 11.46 18.96 230 23.00 30.70 109 13.44 5.73 65.08 5.51 2.23 14 14 6.75 7.02 230 16.43 17.32 74 12.00 5.24 30.17 30.17 4.95 2.04 0 0.00 0.00 60186_20010912_101311 1 0 -2 1 5 5 5 5 4 5 3 December 21 Boston to Detroit departing around 5pm December 31st Detroit to Boston - returning around 5pm. 60186 ANTONIA VOGEL F many true Ann Arbor, MI 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No morethan3 0 0 long 9 05 01 2 1 60186_20010913_140800 0 80.25 19 0 0.00 9 4.41 0.90 17 1.89 0.78 3 1.75 0.71 5.85 4.23 0.77 9 9 4.41 0.90 17 1.89 0.78 3 1.75 0.71 5.85 5.85 4.23 0.77 0 10 4.01 2.69 91 9.10 7.26 26 7.22 4.44 10.22 3.32 1.66 10 10 4.01 2.69 91 9.10 7.26 26 7.22 4.44 10.22 10.22 3.32 1.66 0 29.40 44.40 60186_20010913_141307 1 1 1 0 1 4 2 2 3 5 1 60186 ANTONIA VOGEL F many true Ann Arbor, MI 1 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No morethan3 0 0 long 10 06 01 2 1 60186_20010914_085400 1 449.43 63 0 0.00 31 5.23 1.87 51 1.65 0.80 3 1.60 0.77 8.96 5.11 1.77 31 31 5.23 1.87 51 1.65 0.80 3 1.60 0.77 9.49 8.96 5.11 1.77 0 32 8.33 7.86 631 19.72 16.64 90 17.45 10.78 42.55 7.23 4.86 35 35 6.94 4.59 631 18.03 12.64 51 17.06 11.43 20.30 20.30 6.55 4.02 0 13.70 19.40 60186_20010914_090242 1 1 1 2 4 4 4 5 4 5 1 60208 ADA SIMONS F never true Baltimore, MD morethan10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 1 01 02 2 1 60208_20010504_140301 1 241.36 26 0 0.00 13 5.54 3.29 60 4.62 5.19 15 3.75 4.33 12.45 4.97 2.67 13 13 5.54 3.29 60 4.62 5.19 15 3.75 4.33 12.45 12.45 4.97 2.67 0 13 12.43 8.40 390 30.00 20.06 74 26.33 15.76 30.75 10.90 6.63 32 32 5.01 3.67 390 12.19 8.73 33 11.52 8.00 14.36 14.36 4.71 3.30 0 16.70 30.80 60208_20010504_150153 1 -1 -1 1 4 5 5 5 4 4 1 60208 ADA SIMONS F never true Baltimore, MD morethan10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 2 02 02 2 1 60208_20010604_093731 1 298.45 28 0 0.00 14 6.02 3.38 74 5.29 4.56 17 4.38 3.20 14.48 5.37 2.43 14 14 6.02 3.38 74 5.29 4.56 17 4.38 3.20 14.48 14.48 5.37 2.43 0 14 14.47 10.22 492 35.14 24.45 91 30.85 19.17 37.07 12.74 8.21 35 35 5.72 3.86 492 14.06 9.84 37 13.38 9.13 16.12 16.12 5.42 3.46 0 9.50 28.60 60208_20010604_111300 1 -1 -1 1 5 5 5 5 5 4 1 60208 ADA SIMONS F never true Baltimore, MD morethan10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 3 03 02 2 1 60208_20010607_171449 1 384.96 46 0 0.00 23 5.05 2.09 74 3.22 3.10 11 2.86 2.66 9.01 4.87 1.95 23 23 5.05 2.09 74 3.22 3.10 11 2.86 2.66 9.56 9.01 4.87 1.95 0 23 10.78 6.21 597 25.96 14.68 59 24.45 13.10 22.87 10.23 5.75 54 54 4.48 2.85 597 11.06 8.32 36 10.58 7.63 14.31 14.31 4.30 2.52 0 13.50 17.40 60208_20010608_152500 1 -1 -1 1 4 5 5 4 5 4 1 60208 ADA SIMONS F never true Baltimore, MD morethan10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 4 04 02 2 1 60208_20010611_094759 1 325.42 42 0 0.00 21 4.05 1.68 54 2.57 2.11 7 2.35 1.90 8.03 3.85 1.45 21 21 4.05 1.68 54 2.57 2.11 7 2.35 1.90 8.03 8.03 3.85 1.45 0 21 10.76 8.33 537 25.57 18.86 61 23.80 17.47 29.57 9.82 7.31 49 49 4.44 2.92 537 10.96 8.06 32 10.52 7.53 13.23 13.23 4.26 2.65 0 11.10 23.80 60208_20010611_101104 1 -1 -1 1 3 4 4 3 4 4 1 60208 ADA SIMONS F never true Baltimore, MD morethan10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 5 XX 02 1 1 60208_20010614_120816 1 223.85 28 0 0.00 14 4.48 1.69 33 2.36 2.71 11 1.69 1.11 -4.00 -4.00 -4.00 14 14 4.20 2.07 33 2.36 2.71 11 1.69 1.11 9.92 -4.00 -4.00 -4.00 0 14 10.89 8.92 353 25.21 21.47 63 22.31 19.27 25.53 9.77 8.18 35 35 4.23 2.71 353 10.09 7.87 28 9.56 7.33 10.89 10.89 4.03 2.48 0 6.10 14.30 60208_20010614_122418 1 -1 -1 1 5 4 5 5 5 4 3 on 6/19/2001 - taking a trip from Palm Beach to Baltimore at 5:30 am and then returning same day to Palm Beach at 5:35 pm. 60208 ADA SIMONS F never true Baltimore, MD morethan10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 6 XX 02 1 1 60208_20010614_121305 1 441.39 62 0 0.00 31 4.90 1.64 80 2.58 1.50 7 2.43 1.28 -4.00 -4.00 -4.00 31 31 4.84 1.79 80 2.58 1.50 7 2.43 1.28 9.50 -4.00 -4.00 -4.00 0 31 8.76 5.84 635 20.48 15.10 74 18.70 11.57 28.28 8.11 4.66 69 69 3.89 2.46 635 9.20 7.02 34 8.84 6.38 13.17 13.17 3.75 2.20 0 27.50 35.50 60208_20010614_122720 1 -1 -1 1 1 1 3 1 1 4 3 on June 26, 2001, taking a trip from Palm Beach to NY LaGuardia at 8:00 am and then returning same day at 8:05 pm. the system had an extremely difficult time understanding the date of travel and the origin of the trip. Instead repeatedly thought I was leaving from West Hartford at 10:26. Had to repeat at least 6 times the date of travel. the system had a very difficult time understanding this scenario. 60208 ADA SIMONS F never true Baltimore, MD morethan10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 7 XX 02 1 1 60208_20010616_095714 1 226.43 34 0 0.00 17 4.02 1.82 33 1.94 1.60 6 1.69 1.25 9.73 3.67 1.10 17 17 4.02 1.82 33 1.94 1.60 6 1.69 1.25 9.73 9.73 3.67 1.10 0 17 8.79 6.93 351 20.65 14.57 51 18.75 12.70 20.56 8.05 6.43 34 34 4.24 2.97 351 10.32 7.80 35 9.58 6.57 14.70 14.40 3.93 2.40 0 18.20 11.80 60208_20010616_100915 1 -1 -1 1 5 5 5 4 4 4 2 travel from WPB to Atlanta on July 14 early morning - stay one night at the Marriott and return to WPB from Atlanta on July 15 early evening. 60208 ADA SIMONS F never true Baltimore, MD morethan10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 8 XX 02 1 1 60208_20010616_100129 1 213.95 32 0 0.00 16 4.26 1.28 33 2.06 1.84 8 1.67 0.98 8.09 4.01 0.81 16 16 4.26 1.28 33 2.06 1.84 8 1.67 0.98 8.09 8.09 4.01 0.81 0 16 8.63 6.04 329 20.56 14.81 48 18.73 13.32 18.54 7.97 5.63 34 34 4.03 2.58 329 9.68 7.32 33 8.97 6.14 13.00 13.00 3.75 2.07 0 9.10 6.30 60208_20010616_101025 1 -1 -1 1 4 5 5 4 5 4 3 travel from WPB to New York LaGuardia on August 14 - stay one night at the Hyatt and then return to WPB on August 15 late afternoon. 60208 ADA SIMONS F never true Baltimore, MD morethan10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 9 05 02 2 1 60208_20010618_124527 1 442.15 56 0 0.00 28 4.33 1.38 56 2.00 2.09 10 1.70 1.41 9.10 4.15 1.04 28 28 4.33 1.38 56 2.00 2.09 10 1.70 1.41 9.10 9.10 4.15 1.04 0 28 10.58 8.70 667 23.82 18.98 74 21.96 16.54 32.21 9.78 7.74 62 62 4.59 2.92 667 10.76 7.67 27 10.49 7.44 11.03 10.42 4.49 2.84 0 5.40 7.10 60208_20010618_125854 1 -1 -1 1 2 3 4 2 1 4 1 60208 ADA SIMONS F never true Baltimore, MD morethan10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 10 06 02 2 1 60208_20010619_115744 1 384.18 50 0 0.00 25 4.28 1.80 52 2.08 1.80 7 1.88 1.51 10.73 4.01 1.23 25 25 4.28 1.80 52 2.08 1.80 7 1.88 1.51 10.73 10.73 4.01 1.23 0 25 10.08 8.96 588 23.52 20.39 82 21.08 16.70 35.65 9.01 7.35 58 58 4.18 2.84 588 10.14 7.84 34 9.72 7.22 13.42 12.26 4.04 2.65 0 7.70 16.00 60208_20010619_121159 1 -1 -1 1 2 3 4 2 1 4 1 60216 AUDREY BRANTLEY F many true Washington, DC 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 1 01 01 2 1 60216_20010705_223900 1 279.45 23 0 0.00 11 7.02 1.89 22 2.00 0.63 3 1.90 0.57 -4.00 -4.00 -4.00 11 11 7.02 1.89 22 2.00 0.63 3 1.90 0.57 10.69 -4.00 -4.00 -4.00 0 12 12.37 15.30 367 30.58 26.82 80 26.09 22.91 28.22 10.93 15.17 15 15 7.49 8.81 367 24.47 22.80 80 20.50 17.48 28.22 28.22 6.01 6.94 0 0.00 0.00 60216_20010705_224904 1 0 -2 1 5 5 4 5 5 4 1 60216 AUDREY BRANTLEY F many true Washington, DC 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 2 02 01 2 1 60216_20010820_145100 0 540.22 39 0 0.00 19 10.86 5.01 32 1.68 0.58 3 1.61 0.50 -4.00 -4.00 -4.00 19 19 10.86 5.01 32 1.68 0.58 3 1.61 0.50 19.38 -4.00 -4.00 -4.00 0 20 16.28 10.44 796 39.80 25.05 75 37.95 24.29 29.33 15.59 10.25 20 20 16.28 10.44 796 39.80 25.05 75 37.95 24.29 29.33 29.33 15.59 10.25 0 0.00 0.00 60216_20010820_150054 1 0 -2 1 4 4 4 4 4 5 1 60216 AUDREY BRANTLEY F many true Washington, DC 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 3 03 01 2 1 60216_20010822_005300 0 860.49 95 0 0.00 47 5.59 2.23 76 1.62 0.64 3 1.59 0.62 11.24 5.47 2.09 47 47 5.59 2.23 76 1.62 0.64 3 1.59 0.62 12.82 11.24 5.47 2.09 0 48 10.44 6.15 1216 25.33 15.05 53 24.74 14.64 21.59 10.20 5.99 49 49 10.02 6.20 1216 24.82 15.22 53 24.23 14.81 21.59 21.59 9.77 6.03 0 15.80 21.30 60216_20010822_105918 1 1 1 2 2 4 4 2 3 4 1 60216 AUDREY BRANTLEY F many true Washington, DC 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 4 04 01 2 1 60216_20010823_111700 0 850.89 91 0 0.00 45 5.64 1.87 74 1.64 0.77 3 1.61 0.75 9.22 5.56 1.81 45 45 5.64 1.87 74 1.64 0.77 3 1.61 0.75 10.72 9.22 5.56 1.81 0 46 9.94 8.45 884 19.22 14.39 71 18.07 12.22 31.21 9.47 7.90 55 55 6.40 4.85 884 16.07 12.23 61 15.24 10.66 23.19 23.19 6.09 4.31 0 21.60 20.00 60216_20010823_113423 1 1 0 1 1 5 4 1 1 5 1 60216 AUDREY BRANTLEY F many true Washington, DC 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 5 XX 01 1 1 60216_20010827_131500 1 244.85 35 0 0.00 17 4.25 2.05 26 1.53 0.87 3 1.44 0.81 8.75 3.97 1.75 17 17 4.25 2.05 26 1.53 0.87 3 1.44 0.81 8.75 8.75 3.97 1.75 0 18 9.14 12.59 361 20.06 21.87 102 15.24 7.99 58.49 6.24 2.69 21 21 7.00 5.81 361 17.19 15.22 75 14.30 7.70 29.71 29.71 5.86 2.64 0 69.20 47.10 60216_20010828_125148 1 0 -2 1 4 4 3 2 2 5 2 dca to toronto sept 25 to sept 28 60216 AUDREY BRANTLEY F many true Washington, DC 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 6 XX 01 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60216_20010828_125215 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 dca to albuquerque 60216 AUDREY BRANTLEY F many true Washington, DC 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 7 XX 01 1 1 60216_20010829_143700 0 364.33 53 0 0.00 26 4.31 0.88 33 1.27 0.45 2 1.24 0.44 5.96 4.24 0.83 26 26 4.31 0.88 33 1.27 0.45 2 1.24 0.44 6.76 5.96 4.24 0.83 0 27 9.29 10.92 521 19.30 19.25 83 16.85 14.72 45.48 7.90 8.34 35 35 5.82 4.13 521 14.89 11.66 56 13.68 9.35 21.21 21.21 5.36 3.19 0 45.50 30.80 60216_20010829_144431 1 0 -2 0 2 3 2 2 2 5 3 washington to indianapolis; august 30 - sept 3 60216 AUDREY BRANTLEY F many true Washington, DC 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 8 05 01 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60216_20010905_135252 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 60216 AUDREY BRANTLEY F many true Washington, DC 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 9 06 01 2 1 60216_20010907_105300 0 468.03 71 0 0.00 35 4.32 1.52 60 1.71 0.71 3 1.68 0.68 -4.00 -4.00 -4.00 35 35 4.32 1.52 60 1.71 0.71 3 1.68 0.68 9.35 -4.00 -4.00 -4.00 0 36 8.75 9.59 728 20.22 20.33 96 18.06 15.86 46.16 7.68 7.24 39 39 7.59 8.07 728 18.67 18.03 96 16.63 12.96 46.16 46.16 6.57 5.07 0 75.00 62.90 60216_20010907_110134 1 1 0 1 2 4 2 1 1 5 1 60240 BEATRICE VICKERS F a few true Weirsdale, FL 2 0 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 10to20k No 0 0 0 short 1 XX 08 1 1 60240_20010616_155400 1 358.14 45 0 0.00 22 3.63 1.25 31 1.41 1.26 5 1.24 1.00 -4.00 -4.00 -4.00 22 22 2.73 1.59 31 1.41 1.26 5 1.24 1.00 5.56 -4.00 -4.00 -4.00 0 23 9.93 13.89 653 28.39 44.25 194 20.86 26.20 60.17 7.64 8.74 23 23 9.93 13.89 653 28.39 44.25 194 20.86 26.20 60.17 60.17 7.64 8.74 0 6.50 9.10 60240_20010616_161014 1 -1 -1 1 4 5 4 4 5 4 2 Leave Orlando on June 25th heading to Dallas. Continental Airlines flight 1515 departing at 7:10 and arriving at 10:31. Cost of flight: $650.00. Stay at the Hilton from June 25th to June 28th at $99.00 a night. Everything went very smoothly except trying to get the system to understand I needed the hotel room until the 28th. After a couple of tries it did go through correctly. 60240 BEATRICE VICKERS F a few true Weirsdale, FL 2 0 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 10to20k No 0 0 0 short 2 XX 08 1 1 60240_20010706_141135 1 391.90 57 0 0.00 28 3.63 1.48 40 1.43 1.37 7 1.22 0.85 -4.00 -4.00 -4.00 28 28 2.80 1.65 40 1.43 1.37 7 1.22 0.85 7.24 -4.00 -4.00 -4.00 0 29 8.81 11.07 617 21.28 30.98 143 16.93 20.67 -4.00 -4.00 -4.00 29 29 8.13 10.98 617 21.28 30.98 143 16.93 20.67 52.90 -4.00 -4.00 -4.00 0 7.50 10.70 60240_20010706_225449 1 1 1 2 3 4 2 4 4 4 1 ORLANDO to INDIANAPOLIS Departure date: Jul 16, 2001 Departure time: 7:55:00 AM Airline: CONTINENTAL Flight number: 196 INDIANAPOLIS to Orlando Departure date: Jul 20, 2001 Departure time: 6:50:00 AM Airline: CONTINENTAL Flight number: 1524 Price: $361 HOTEL:SELECT INDIANAPOLIS AIRPORT Daily rate: $139 Four Nights 60240 BEATRICE VICKERS F a few true Weirsdale, FL 2 0 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 10to20k No 0 0 0 short 3 XX 08 1 1 60240_20010809_164154 1 410.64 55 0 0.00 27 3.18 1.41 38 1.41 1.19 6 1.23 0.76 -4.00 -4.00 -4.00 27 27 2.50 1.30 38 1.41 1.19 6 1.23 0.76 4.73 -4.00 -4.00 -4.00 0 28 10.25 7.05 740 26.43 20.84 85 24.26 17.73 28.98 9.55 6.13 28 28 10.25 7.05 740 26.43 20.84 85 24.26 17.73 28.98 28.98 9.55 6.13 0 7.90 7.40 60240_20010809_165229 1 1 1 2 4 5 4 4 4 4 2 Flight Information from ORLANDO FLORIDA to ATLANTA, Non-stop Departure city: ORLANDO FLORIDA Departure date: Aug 14, 2001 Departure time: 7:30:00 AM Airline: DELTA Flight number: 929 Arrival city: ATLANTA Arrival date: Aug 14, 2001 Arrival time: 9:10:00 AM Price: $165 Location: ATLANTA Car Rental Company: EZRENT CAR Date: Aug 14, 2001 Time: 12:00:00 PM Car type: economy car Daily rate: $31 Location: ATLANTA Date: Aug 14, 2001 Hotel: HILTON ATLANTA ARPT AND TOWERS Hotel Address: 1031 virginia ave, Atlanta GA 30354 Tel: 404-767-9000 Fax: 404-768-0185 Daily rate: $50 60240 BEATRICE VICKERS F a few true Weirsdale, FL 2 0 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 10to20k No 0 0 0 short 4 XX 08 1 1 60240_20010914_124153 1 434.05 51 0 0.00 25 3.22 1.19 36 1.44 1.23 6 1.25 0.79 -4.00 -4.00 -4.00 25 25 2.73 1.15 36 1.44 1.23 6 1.25 0.79 4.57 -4.00 -4.00 -4.00 0 26 12.00 12.11 769 29.58 32.89 156 24.52 20.83 59.00 10.12 7.56 26 26 12.00 12.11 769 29.58 32.89 156 24.52 20.83 59.00 59.00 10.12 7.56 0 11.10 12.00 60240_20010914_125359 1 1 1 2 5 5 4 5 5 4 3 ORLANDO FLORIDA to DALLAS-FORT-WORTH, 1 stopover at HOUSTON-BUSH INTERCONTINENTAL-AIRPORT Departure date: Sep 24, 2001 Departure time: 9:25:00 AM Airline: CONTINENTAL Flight number: 1287 Arrival time: 1:02:00 PM DALLAS-FORT-WORTH to ORLANDO FLORIDA, 1 stopover at HOUSTON-BUSH INTERCONTINENTAL-AIRPORT Departure date: Sep 29, 2001 Departure time: 7:00:00 AM Airline: CONTINENTAL Flight number: 1968 Arrival time: 12:40:00 PM Location: DALLAS-FORT-WORTH Date: Sep 24, 2001 Hotel: LA QUINTA INN DFW AIRPORT NORTH INN AND STES Hotel Address: 4850 w john carpenter fwy, Irving TX 75063 60259 BECKY IRVIN F never true Boston, X 3-5 3-5 true N/A N/A N/A N/A true forMySelfOnly InetAgent 20to50k Yes 2 1 0 short 1 XX 04 1 1 60259_20010422_202656 1 301.79 43 0 0.00 21 3.19 1.62 50 2.38 2.77 12 1.90 1.71 7.14 2.99 1.38 21 21 3.19 1.62 50 2.38 2.77 12 1.90 1.71 7.18 7.14 2.99 1.38 0 22 7.81 8.72 396 18.00 16.86 72 15.43 12.08 29.92 6.76 7.36 27 27 5.39 5.58 396 14.67 13.21 65 12.73 8.74 26.47 26.47 4.58 3.73 0 26.00 28.60 60259_20010422_205606 1 -1 -1 1 2 1 1 4 3 4 2 I'm going from Boston, MA to Sydney, Nova Scotia for my cousin's wedding. I'm leaving on Thursday, August 16th in the morning. I will be attending the wedding on Saturday and heading back to Boston on Sunday, August 19th. My biggest complaint is that I was asking for flights to Sydney, Nova Scotia and I think I received flights to Sydney, Australia because of the ticket prices. I couldn't ask the voice which I had received but I told the system I wanted to go to Sydney, Nova Scotia. I guess I will find out when the system emails me my itinerary. I also had to repeat my responses a couple of times and that was annoying. I wonder how I would get prices for another trip using the system without calling back. The vioce didn't ask me if I needed anything else after I confirmed the itinerary for my first trip. 60259 BECKY IRVIN F never true Boston, X 3-5 3-5 true N/A N/A N/A N/A true forMySelfOnly InetAgent 20to50k Yes 2 1 0 short 2 XX 04 1 1 60259_20010424_081832 0 -3.00 115 0 0.00 57 2.40 0.84 119 2.09 1.67 11 1.93 1.17 7.08 2.32 0.56 57 57 2.40 0.84 119 2.09 1.67 11 1.93 1.17 7.08 7.08 2.32 0.56 0 58 6.52 6.47 930 16.03 12.26 48 15.47 11.60 20.51 6.27 6.25 68 68 4.87 3.86 930 13.68 8.77 37 13.33 8.35 15.34 15.22 4.72 3.67 0 7.60 15.80 60259_20010424_083847 1 -1 -1 0 1 2 2 2 2 5 1 I'm going from Boston to Tucson, Arizona on Friday June 22nd. Then to San Diego from Tucson, on July 3rd. Then flying out of San Diego back to Boston on Sunday, July 8th. I'm frustrated with the service. The system kept telling me that "No records satisfy my request". This was surprizing to me since I went through the process three times and each time I was able to pick all the flights I needed. It wasn't until the very end that the voice said there weren't any records. I wasn't even able to get any prices. I even tried doing the trip in reverse order since I don't care if I go to Tucson or San Diego first but that didn't work either. I'm wondering how you would specifiy that you just want to lowest fare available and you don't care what order you go in? Is that possible with the system? 60259 BECKY IRVIN F never true Boston, X 3-5 3-5 true N/A N/A N/A N/A true forMySelfOnly InetAgent 20to50k Yes 2 1 0 short 3 XX 04 1 1 60259_20010501_081243 0 -3.00 17 0 0.00 8 2.48 0.64 17 2.13 0.64 3 2.00 0.58 -4.00 -4.00 -4.00 8 8 2.48 0.64 17 2.13 0.64 3 2.00 0.58 3.44 -4.00 -4.00 -4.00 0 9 4.09 3.00 108 12.00 8.37 31 9.63 4.69 10.87 3.24 1.69 9 9 4.09 3.00 108 12.00 8.37 31 9.63 4.69 10.87 10.87 3.24 1.69 0 11.80 12.50 60259_20010501_082032 0 -1 -1 -2 -2 -2 -2 -2 -2 -2 -2 I am arranging a one way flight for my mother from Chicago to Hartford on May 14th. 60259 BECKY IRVIN F never true Boston, X 3-5 3-5 true N/A N/A N/A N/A true forMySelfOnly InetAgent 20to50k Yes 2 1 0 short 4 XX 04 1 1 60259_20010511_133849 0 -3.00 26 0 0.00 13 2.36 0.98 28 2.15 2.23 9 1.58 0.90 5.46 2.10 0.32 13 13 2.36 0.98 28 2.15 2.23 9 1.58 0.90 5.46 5.46 2.10 0.32 0 13 8.26 7.70 210 16.15 8.33 31 14.92 7.34 10.87 8.04 8.00 16 16 4.29 2.25 210 13.13 6.02 31 11.93 3.81 10.87 10.87 3.85 1.46 0 3.60 7.70 60259_20010511_134823 1 -1 -1 0 1 3 2 2 1 5 1 Two of my collegues and I are flying from Boston to Seoul, Korea on May 20th for Business. We are returning on Friday, May 25th. The system kept telling me that there were no records that matched my request, even after I tried three different departure days. I know there are flights leaving from Boston on May 20th and going to Seoul via Anchorage because we just booked them with American Airlines. I found the system very unhelpful. 60267 BERNICE DICKINSON F many true Los Angeles, X 2 1 true N/A true N/A N/A N/A forMySelfOnly InetAgent 200to500k No 0 0 0 short 1 XX 05 1 1 60267_20010424_135421 -3 28255.19 2 -2 -2.00 1 -2.00 -2.00 0 0.00 -4.00 0 -1.00 -4.00 -2.00 -2.00 -2.00 19 -2 -2.00 -2.00 0 0.00 0.00 0 0.00 0.00 -2.00 -2.00 -2.00 -2.00 -2 1 43.14 -4.00 457 457.00 -4.00 457 -1.00 -4.00 -4.00 -4.00 -4.00 19 19 7.62 9.97 457 24.05 31.08 110 19.28 23.75 37.96 -4.00 -4.00 -4.00 -2 -3.00 -3.00 60267_20010424_140533 1 -1 -1 1 2 2 2 2 3 5 2 Arrive Toky April 29, stay two days, return via NY in Business Class. The system would start to give me information and then stop. I had to repeat the destination for it to start over. I was finally able to book the flight, but in real life, I probably would have gotten frustrated. 60275 BERTHA KAPLAN F a few true Salt Lake City, UT 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 long 1 01 02 2 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60275_20010421_131842 1 -1 -1 1 5 2 5 5 4 4 1 60275 BERTHA KAPLAN F a few true Salt Lake City, UT 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 long 2 02 02 2 1 60275_20010425_101850 0 -3.00 9 0 0.00 4 3.81 0.54 10 2.50 1.29 4 2.00 -4.00 4.42 3.60 -4.00 4 4 3.81 0.54 10 2.50 1.29 4 2.00 -4.00 4.42 4.42 3.60 -4.00 0 5 7.78 8.22 105 21.00 17.39 50 13.75 7.27 22.18 4.18 1.91 11 11 3.47 2.09 105 9.55 7.59 24 8.10 6.21 9.36 9.36 2.88 0.80 0 20.00 25.00 60275_20010425_103122 1 -1 -1 0 1 4 5 2 3 4 1 60275 BERTHA KAPLAN F a few true Salt Lake City, UT 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 long 3 03 02 2 1 60275_20010502_144627 1 385.46 56 0 0.00 28 3.24 0.44 36 1.29 0.53 3 1.22 0.42 3.87 3.22 0.43 28 28 3.24 0.44 36 1.29 0.53 3 1.22 0.42 4.37 3.87 3.22 0.43 0 28 9.83 8.76 660 23.57 21.68 108 20.44 14.28 42.93 8.60 6.00 61 61 4.41 3.32 660 10.82 8.83 36 10.40 8.27 14.25 14.25 4.25 3.09 0 2.80 3.60 60275_20010502_153309 1 -1 -1 1 2 3 3 3 1 4 1 60275 BERTHA KAPLAN F a few true Salt Lake City, UT 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 long 4 04 02 2 1 60275_20010503_124333 1 477.06 66 0 0.00 33 3.20 0.54 50 1.52 0.91 4 1.44 0.80 4.64 3.16 0.48 33 33 3.20 0.54 50 1.52 0.91 4 1.44 0.80 4.64 4.64 3.16 0.48 0 33 10.66 10.36 797 24.15 22.26 119 21.19 14.57 49.62 9.45 7.76 70 70 4.69 3.31 797 11.39 8.57 32 11.09 8.25 14.10 14.10 4.55 3.13 0 16.00 21.20 60275_20010503_143200 1 -1 -1 1 2 3 2 2 1 4 1 60275 BERTHA KAPLAN F a few true Salt Lake City, UT 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 long 5 XX 02 1 1 60275_20010507_091539 1 379.73 58 0 0.00 29 3.51 0.54 41 1.41 0.98 5 1.29 0.71 -4.00 -4.00 -4.00 29 29 3.51 0.54 41 1.41 0.98 5 1.29 0.71 5.29 -4.00 -4.00 -4.00 0 29 9.19 10.12 589 20.31 14.73 65 18.71 12.18 25.89 8.59 9.77 54 54 4.42 2.47 589 10.91 6.97 32 10.51 6.39 13.79 13.79 4.25 2.12 0 4.90 6.90 60275_20010507_093109 1 -1 -1 1 3 4 4 3 2 4 3 Salt Lake City to Houston-IAH airport. 5/13: United #1153, Dep. SLC @ 4:25 p.m., Arr. IAH @ 6:58 p.m. Hotel: Hyatt @ $131 Car: Alamo @ $42 5/18: United #387, Dep. IAH @ 5:45 p.m., Connecting in Denver United # 2821 @ 8:05, Arr. SLC @ 9:35 p.m. The Computer was unable to find the flight I usually take- Delta #1180, that makes me not want to use this system. It also couldn't find the Rental Car company I use in Houston- Avis. It would make more sense to me to be able to tell the computer what hotel and rental car company I am looking for rather than have to listen to its list to see what it has to offer. 60275 BERTHA KAPLAN F a few true Salt Lake City, UT 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 long 6 XX 02 1 1 60275_20010611_182904 1 328.68 46 0 0.00 23 3.87 0.64 36 1.57 1.16 6 1.36 0.66 5.64 3.79 0.53 23 23 3.87 0.64 36 1.57 1.16 6 1.36 0.66 5.64 5.64 3.79 0.53 0 23 9.65 7.65 538 23.39 18.87 64 21.55 17.06 24.45 8.98 7.10 53 53 4.12 2.73 538 10.15 7.81 34 9.69 7.13 12.65 11.79 3.98 2.53 0 8.30 8.70 60275_20010611_184337 1 -1 -1 1 3 4 4 4 2 4 3 Salt Lake City to Munich, Germany. 6/16 Delta #852, 9:55 a.m., Connecting in New York on Delta #40, 5:40 p.m. arriving Munich 6/17 7:55 a.m. Rental Car: Budget $32/day Munich to Milan, Italy. 6/20 Lufthansa #5596, 11:05 a.m. & arriving @ 12:20 p.m. Rental Car: Budget $32/day Milan to Salt Lake City. 6/29 Delta #85, 12:05 p.m. Connecting through New York on Delta #1251, 5:40 p.m. arriving SLC at 9:07 p.m. When I fly into Munich, I actually work in Austria and can't book a hotel in Austria through Talk-n-Travel. In Italy, I work in a city 2 hours outside of Milan and can't use this system to book a hotel in that city either. Using this system, it would take 3 calls (1 to book flight, 2 to book hotels) to get my tracel plans set. Also, no rental car size is offered and my usual rental company isn't offered. 60275 BERTHA KAPLAN F a few true Salt Lake City, UT 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 long 7 XX 02 1 1 60275_20010614_160206 1 -3.00 41 0 0.00 20 3.64 0.36 29 1.45 0.94 5 1.26 0.45 4.40 3.60 0.32 20 20 3.64 0.36 29 1.45 0.94 5 1.26 0.45 4.40 4.40 3.60 0.32 0 21 7.88 5.42 423 20.14 12.17 48 18.75 10.63 19.12 7.32 4.89 39 39 4.20 2.46 423 10.85 6.88 31 10.32 6.12 13.21 13.21 3.96 1.99 0 0.00 0.00 60275_20010614_202136 1 -1 -1 1 4 4 4 4 3 4 1 July 7- Salt Lake City to Denver; Delta #938, Dept. 7 a.m. & Arr. 8:18 a.m. Hyatt $131, Hertz $38 July 11- Denver to SLC; Delta #1936, Dept. 4:15 p.m. & Arr. 5:37 p.m. My standard complaint is that no car size options are given. Airfares are also not given- I assume that if this was a real, functioning system that airfare would be given. If not, I'd never use this system since I have a travel budget that I must work with! I also don't like the verbal list of hotels, car companies (and why does this system never list Avis as an option- they are the company I use), and flights- I think it's easier to see a list and make my choice rather than hear it verbally. Also, it would be nice to be able to request a specific airline and flight number for flights that I regularly take. 60275 BERTHA KAPLAN F a few true Salt Lake City, UT 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 long 8 XX 02 1 1 60275_20010614_160912 1 281.65 38 0 0.00 19 3.79 0.86 27 1.42 1.02 5 1.22 0.55 -4.00 -4.00 -4.00 19 19 3.79 0.86 27 1.42 1.02 5 1.22 0.55 6.73 -4.00 -4.00 -4.00 0 19 10.59 7.58 512 26.95 18.63 62 25.00 17.06 24.50 9.82 6.99 39 39 5.11 3.33 512 13.13 9.84 36 12.53 9.21 12.84 12.84 4.91 3.12 0 0.00 0.00 60275_20010614_202536 1 -1 -1 1 4 4 4 4 3 4 2 Salt Lake City to Stolkholm, Sweden. July 28, Delta #106, Dept. SLC @ 11:05 a.m., Connecting in New York on Delta #46, Dept. 6:25 p.m. & arriving in Stolkholm 7/29 @ 8:30 a.m. Marriot: $132 Budget: $32 Aug. 3: Stolkholm to Salt Lake City, Delta #47, Dept. 12:20 p.m. Connecting through New York on Delta #1251, Dept. 5:40 p.m. and Arriving in Salt Lake City at 9:07 p.m. It's hard to understand the way the computer says "Stolkholm" 60275 BERTHA KAPLAN F a few true Salt Lake City, UT 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 long 9 05 02 2 1 60275_20010615_141538 1 -3.00 125 0 0.00 62 3.81 0.67 91 1.47 0.78 3 1.44 0.76 -4.00 -4.00 -4.00 62 62 3.74 0.92 91 1.47 0.78 3 1.44 0.76 5.79 -4.00 -4.00 -4.00 0 63 8.85 5.54 1281 20.33 13.08 63 19.65 11.98 26.25 8.57 5.11 121 121 4.55 3.06 1281 10.59 8.38 31 10.42 8.20 14.32 14.32 4.47 2.93 0 7.70 9.70 60275_20010615_162506 1 -1 -1 0 2 3 2 4 2 4 1 60275 BERTHA KAPLAN F a few true Salt Lake City, UT 3-5 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 long 10 06 02 2 1 60275_20010616_102331 1 -3.00 60 0 0.00 30 3.17 0.77 41 1.37 0.89 4 1.28 0.75 -4.00 -4.00 -4.00 30 30 3.17 0.77 41 1.37 0.89 4 1.28 0.75 4.46 -4.00 -4.00 -4.00 0 30 9.42 5.44 726 24.20 13.50 68 22.69 10.86 30.07 8.70 3.86 48 48 5.81 4.02 726 15.13 12.10 35 14.70 11.87 12.39 12.31 5.67 3.95 0 4.90 6.90 60275_20010616_105648 1 -1 -1 1 3 4 4 4 1 4 1 60283 BETHANY LADNER F never true Manteo, NC 1 1 N/A true N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 0 0 0 short 1 XX 06 1 28 60283_20010516_182321 0 137.38 16 0 0.00 8 3.98 0.88 27 3.38 2.56 7 2.86 2.27 4.97 3.84 0.85 8 8 3.98 0.88 27 3.38 2.56 7 2.86 2.27 4.97 4.97 3.84 0.85 0 8 9.12 9.37 179 22.38 21.14 63 16.57 14.39 28.54 6.35 5.53 11 10 7.30 5.31 236 21.45 16.02 57 17.90 11.44 20.15 20.15 5.87 2.96 0 25.90 37.50 60283_20010516_183626 1 -1 -1 0 2 5 4 4 4 4 3 leaving melbourne fl may 20 7 am on delta arriving in norflok va 11:15am with a stop over in alanta ga the 1st time i called it thought id said goodbye and it hungup my email from them says nothing about arriving in norflok at 11:15 am 60283 BETHANY LADNER F never true Manteo, NC 1 1 N/A true N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 0 0 0 short 2 XX 06 1 28 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60283_20010627_223834 1 -1 -1 1 4 4 3 4 4 4 3 air trip from melbourne fl to norflok va 60283 BETHANY LADNER F never true Manteo, NC 1 1 N/A true N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 0 0 0 short 3 XX 06 1 28 60283_20010720_142202 0 43.96 8 0 0.00 4 4.10 2.79 11 2.75 2.50 6 1.67 -4.00 6.12 3.43 -4.00 4 4 4.96 1.15 12 3.00 2.16 6 2.00 -4.00 6.12 6.12 4.58 -4.00 0 4 4.89 3.21 45 11.25 5.32 19 8.67 -4.00 9.36 3.40 -4.00 4 4 4.89 3.21 45 11.25 5.32 19 8.67 -4.00 9.36 9.36 3.40 -4.00 0 27.30 66.70 60283_20010720_142950 1 0 0 0 1 3 1 1 1 4 3 i was trying to boof aflight out of melbourne,fl to norflok,va with delta but the recording had prolems and told me to call back later it was saying melbourne,aust. instead of fl 60283 BETHANY LADNER F never true Manteo, NC 1 1 N/A true N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 0 0 0 short 4 XX 06 1 27 60283_20010809_083148 0 195.89 24 0 0.00 12 6.21 7.66 22 1.83 1.11 4 1.64 0.92 -4.00 -4.00 -4.00 12 12 3.70 1.81 22 1.83 1.11 4 1.64 0.92 8.24 -4.00 -4.00 -4.00 0 12 9.01 8.88 271 22.58 19.52 74 17.91 11.44 33.08 6.83 4.85 14 14 7.73 6.28 271 19.36 14.01 57 16.46 9.25 24.85 24.85 6.41 4.05 0 18.20 33.30 60283_20010813_100815 1 0 0 0 1 1 2 1 1 2 4 melbourne fl to norflok va i could not get system to work right 60283 BETHANY LADNER F never true Manteo, NC 1 1 N/A true N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 0 0 0 short 5 XX 06 1 1 60283_20010814_103750 0 160.73 18 0 0.00 9 3.88 1.86 31 3.44 3.36 11 2.50 1.93 8.40 3.31 0.81 9 9 3.88 1.86 31 3.44 3.36 11 2.50 1.93 8.40 8.40 3.31 0.81 0 9 12.76 9.88 287 31.89 21.85 74 26.63 16.15 32.90 10.24 6.81 12 12 9.57 6.16 287 23.92 14.23 59 20.73 9.40 25.01 25.01 8.16 3.96 0 12.90 33.30 60283_20010814_104648 1 0 0 1 5 5 5 5 5 4 2 depart melbourne fl 8 am connect atlanta to newport news va arriving 203 pm departing sept 20 this worked very well this call 60291 BETSY DUPREE F a few true Oakland, CA 2 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 0 0 short 1 XX 09 1 1 60291_20010705_120138 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60291_20010705_121458 1 0 -2 1 3 4 2 4 3 5 2 Air travel from Oakland, CA to Kansas City, MO on July 26, 2001 returning on July 29, 2001 60291 BETSY DUPREE F a few true Oakland, CA 2 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 3 0 0 short 2 XX 09 1 1 60291_20010705_122118 1 269.62 34 0 0.00 17 2.04 0.44 27 1.59 0.71 3 1.50 0.63 2.56 2.01 0.43 17 17 2.04 0.44 27 1.59 0.71 3 1.50 0.63 2.80 2.56 2.01 0.43 0 17 8.87 16.68 303 17.82 25.66 88 13.44 18.80 65.41 5.34 8.38 18 18 6.55 9.29 303 16.83 21.85 82 13.00 15.04 35.96 35.96 4.81 5.87 0 7.40 5.90 60291_20010705_122752 1 0 -2 1 3 4 4 4 3 5 3 Air travel from Oakland to Denver on July 11, 2001 returning on July 15, 2001 60305 BIANCA SHOEMAKER F a few true Fairfax, VA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 01to10k No 0 0 0 short 1 XX 03 1 1 60305_20010509_084206 0 35.50 12 5 2.42 6 2.60 1.72 27 4.50 5.82 12 3.00 5.05 -4.00 -4.00 -4.00 6 6 2.38 1.99 27 4.50 5.82 12 3.00 5.05 5.00 -4.00 -4.00 -4.00 0 6 2.39 2.76 62 10.33 5.05 17 9.00 4.30 7.95 1.28 0.52 9 7 2.11 2.63 101 11.22 6.00 22 9.88 4.73 7.95 7.95 1.14 0.58 1 10.70 33.30 60305_20010509_112503 1 -1 -1 0 3 3 4 3 3 4 2 Could not complete call. I had a cold, but I don't think that it should have affected communication. I tried to give my ID number, which has zeroes in it, as "oh" and as "zero" but could not progress beyond that point. 60305 BIANCA SHOEMAKER F a few true Fairfax, VA 5-10 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 01to10k No 0 0 0 short 2 XX 03 1 1 60305_20010829_175115 0 291.42 40 3 1.41 20 1.65 0.81 43 2.15 2.01 9 1.79 1.23 4.05 1.53 0.60 20 20 1.65 0.81 43 2.15 2.01 9 1.79 1.23 4.05 4.05 1.53 0.60 0 20 10.89 10.75 604 30.20 33.65 124 25.26 26.09 35.00 9.62 9.38 32 32 5.98 4.63 604 18.88 19.74 80 16.90 16.55 25.27 25.27 5.36 3.05 0 39.70 65.00 60305_20010830_160324 1 0 -2 0 4 5 4 4 5 4 1 Leave from Pittsburgh (one way) to fly to Dulles. No hotel or car needed. There was *extreme* confusion between Dulles and Dallas, so modified the trip to go to Dallas. Dulles and Dallas produce confusion. 60313 BRANDY GRADY F a few true Fairfax, VA 5-10 3-5 true N/A N/A N/A N/A N/A forOther InetAgent 01to10k Yes 3 0 0 short 1 XX 05 1 1 60313_20010512_131026 1 -3.00 10 0 0.00 5 0.83 0.44 19 3.80 2.49 7 3.00 2.00 1.27 0.72 0.42 5 5 0.83 0.44 19 3.80 2.49 7 3.00 2.00 1.27 1.27 0.72 0.42 0 5 4.29 3.11 67 13.40 8.96 29 9.50 2.38 9.77 2.91 0.62 5 5 4.29 3.11 67 13.40 8.96 29 9.50 2.38 9.77 9.77 2.91 0.62 0 28.60 80.00 60313_20010512_132656 1 -1 -1 0 1 4 4 2 1 4 3 Travel from Washington DC (Reagan) airport to San Francisco on June 3 returning on June 7. The systems started out fine, but after giving the date there was a very long pause. After giving the time requested, they never answered back. I called again and the line was busy. I waited several minutes and called again and the line was busy then also. 60321 BRIANNA GLEASON F never true Eureka, IL 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 short 1 XX 06 1 1 60321_20010606_101536 1 138.82 14 0 0.00 7 5.25 2.26 52 7.43 4.65 14 6.33 3.98 9.24 4.59 1.56 7 7 5.25 2.26 52 7.43 4.65 14 6.33 3.98 9.24 9.24 4.59 1.56 0 7 11.69 5.59 210 30.00 13.54 54 26.00 9.25 21.34 10.08 3.97 10 9 9.09 2.75 270 27.00 13.89 60 23.33 8.11 12.67 12.67 8.64 2.57 0 7.70 28.60 60321_20010606_102433 1 -1 -1 1 5 5 5 5 4 5 1 I made travel arrangements from Orlando to Houston on Sept 3 and returning Sept 9th. The system hooked me up with Continental non stop flights, leaving and departing when I wanted. Very simple to use. Did not have any problems completing this task. 60321 BRIANNA GLEASON F never true Eureka, IL 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 short 2 XX 06 1 1 60321_20010611_113210 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60321_20010611_114206 1 -1 -1 1 3 4 4 2 3 5 2 Roundtrip air from Orlando to St Louis departing Nov 30 returning December 9th for eight people. Wanted to book for 8 people on specific airlines. The airlines were not availbale...could not ask about discount on childrens fares. This is a real trip for 8 planned during that time. 60321 BRIANNA GLEASON F never true Eureka, IL 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 short 3 XX 06 1 1 60321_20010621_114800 1 152.42 16 0 0.00 8 4.77 2.08 43 5.38 4.03 14 4.14 2.19 8.87 4.19 1.37 8 8 4.77 2.08 43 5.38 4.03 14 4.14 2.19 8.87 8.87 4.19 1.37 0 8 11.59 6.05 233 29.13 14.90 46 26.71 14.31 18.76 10.57 5.74 12 11 8.43 2.90 293 24.42 13.69 60 21.18 8.26 12.17 12.17 8.06 2.76 0 7.00 12.50 60321_20010621_115359 1 -1 -1 1 5 5 5 5 4 5 1 Rountrip Orlando to Houston 60321 BRIANNA GLEASON F never true Eureka, IL 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 short 4 XX 06 1 1 60321_20010814_101057 1 176.43 18 0 0.00 9 4.56 1.54 31 3.44 2.51 9 2.75 1.49 6.09 4.37 1.53 9 9 4.56 1.54 31 3.44 2.51 9 2.75 1.49 6.85 6.09 4.37 1.53 0 9 13.82 10.06 303 33.67 20.63 75 28.50 14.56 35.60 11.10 6.28 12 12 10.36 5.98 303 25.25 14.18 60 22.09 9.45 26.55 26.55 8.89 3.28 0 16.10 22.20 60321_20010814_101914 1 0 -2 1 5 5 5 5 4 5 2 tried to make travel plans to new york departing Sept 24th returning sept 30th The system kept saying "Newark", and I wanted to go travel to New York. I am not really sure if i completed reservations to the planned destination or not? 60356 BRITTANY SINCLAIR F never true Tampa, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 short 1 XX 09 2 1 60356_20010506_094741 1 325.64 30 0 0.00 15 1.82 0.54 28 1.87 1.19 5 1.64 0.84 3.37 1.71 0.34 15 15 1.82 0.54 28 1.87 1.19 5 1.64 0.84 3.37 3.37 1.71 0.34 0 15 11.00 21.65 303 20.20 28.15 95 14.86 19.80 83.25 5.84 8.63 16 16 7.48 10.33 303 18.94 23.77 81 14.80 17.66 34.93 34.93 5.65 7.55 0 10.70 6.70 60356_20010506_095455 1 -1 -1 1 2 3 2 2 1 4 4 60356 BRITTANY SINCLAIR F never true Tampa, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 short 2 XX 09 2 1 60356_20010506_095737 0 352.67 46 0 0.00 23 1.92 0.58 38 1.65 0.93 4 1.55 0.80 -4.00 -4.00 -4.00 23 23 1.84 0.71 38 1.65 0.93 4 1.55 0.80 3.34 -4.00 -4.00 -4.00 0 23 7.49 9.38 423 18.39 21.66 84 15.41 16.66 36.46 6.17 7.10 24 24 6.28 6.80 423 17.63 18.75 81 14.87 13.31 34.85 34.85 5.04 3.11 0 39.50 34.80 60356_20010506_100505 1 -1 -1 1 2 2 3 2 1 4 4 60356 BRITTANY SINCLAIR F never true Tampa, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 short 3 XX 09 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60356_20010613_181146 0 -1 -1 -2 -2 -2 -2 -2 -2 -2 -2 Tampa-Baltimore-Tampa for 6/15-6/18. There was no answer when I attempted to call on three different occassions on this attempt. 60356 BRITTANY SINCLAIR F never true Tampa, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 short 4 XX 09 1 1 60356_20010622_184404 1 261.77 28 0 0.00 14 1.97 0.46 29 2.07 1.27 5 1.85 0.99 2.97 1.89 0.37 14 14 1.97 0.46 29 2.07 1.27 5 1.85 0.99 2.97 2.97 1.89 0.37 0 14 10.28 17.35 285 20.36 27.02 86 15.31 20.10 62.16 6.29 9.19 15 15 7.73 10.22 285 19.00 22.73 80 14.64 15.81 36.06 36.06 5.71 6.81 0 10.30 7.10 60356_20010622_184932 1 -1 -1 1 4 4 3 3 2 4 4 Tampa to Washington, DC (roundtrip) Difficult to distinguish choices given for different times/fares. 60356 BRITTANY SINCLAIR F never true Tampa, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 short 5 XX 09 1 1 60356_20010622_202211 0 69.43 10 0 0.00 5 2.93 0.56 21 4.20 1.64 7 3.50 0.58 3.86 2.70 0.26 5 5 2.93 0.56 21 4.20 1.64 7 3.50 0.58 3.86 3.86 2.70 0.26 0 5 5.66 3.33 69 13.80 7.19 23 11.50 5.80 9.32 4.75 3.04 5 5 5.66 3.33 69 13.80 7.19 23 11.50 5.80 9.32 9.32 4.75 3.04 0 76.20 100.00 60356_20010622_202452 1 -1 -1 0 1 3 1 1 1 4 1 Tampa to San Juan, PR. I was unable to relay to the system that my destination was San Juan, Puerto Rico after being asked by the system in a number of different ways. 60356 BRITTANY SINCLAIR F never true Tampa, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 short 6 XX 09 1 28 60356_20010805_213945 0 177.38 22 0 0.00 11 2.10 0.78 21 1.91 1.04 4 1.70 0.82 4.28 1.88 0.29 11 11 2.10 0.78 21 1.91 1.04 4 1.70 0.82 4.28 4.28 1.88 0.29 0 11 4.66 2.16 135 12.27 5.14 20 11.50 4.70 6.03 4.52 2.23 11 11 4.66 2.16 135 12.27 5.14 20 11.50 4.70 7.21 6.03 4.52 2.23 0 14.30 9.10 60356_20010805_214757 1 1 0 0 2 2 2 1 1 4 1 TAMPA to TUCSON, ARIZONA 9/6-9/10/01. The responses were given to me very slowly, as if there was a delay in receiving my information after I spoke. There was also a very long delay in obtaining the choices of times, etc. after all information was relayed by me. In fact, the delay was so long, over 5 minutes that I hung up as there was no way to further communicate to the system. 60356 BRITTANY SINCLAIR F never true Tampa, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes morethan3 1 0 short 7 XX 09 1 27 60356_20010805_214826 0 109.03 18 0 0.00 9 1.96 0.45 14 1.56 1.01 4 1.25 0.46 3.00 1.82 0.24 9 9 1.96 0.45 14 1.56 1.01 4 1.25 0.46 3.00 3.00 1.82 0.24 0 9 4.00 1.86 99 11.00 4.80 20 9.88 3.64 6.06 3.74 1.81 9 9 4.00 1.86 99 11.00 4.80 20 9.88 3.64 6.23 6.06 3.74 1.81 0 0.00 0.00 60356_20010805_215408 1 1 0 0 1 1 2 1 1 4 1 Tampa to Tucson, Arizona 9/6-9/10/01 For the second time, after waiting over 5 minutes for choices of times and fares, the system never came back to me so I had nothing to choose from. 60364 CAITLIN HOLLIS F a few true Springfield, MA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k No 0 0 0 short 1 XX 01 1 1 60364_20010815_000400 1 939.75 79 0 0.00 39 6.90 2.16 66 1.69 0.69 3 1.66 0.67 -4.00 -4.00 -4.00 39 39 6.90 2.16 66 1.69 0.69 3 1.66 0.67 11.27 -4.00 -4.00 -4.00 0 40 16.71 17.28 1181 29.52 26.85 99 27.74 24.69 41.87 16.07 17.01 49 49 9.94 10.60 1181 24.10 24.40 99 22.54 22.05 45.14 41.87 9.27 9.62 0 59.10 56.40 60364_20010815_003358 1 1 1 2 4 4 4 4 4 5 3 lv hartford bradley on 8/20/01 on us air fl #2014 @6:20am arv baltimore @7:31am stay@hilton pikes in downtown baltimore. lv baltimore on 8/24/01 @9:30am on continental fl#3376to newark connect continental fl#3328 to hartford arv hartford@ 12:28pm system worked fine.liked using it will use it again. 60364 CAITLIN HOLLIS F a few true Springfield, MA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k No 0 0 0 short 2 XX 01 1 1 60364_20010907_023600 1 499.83 43 0 0.00 21 5.02 1.82 37 1.76 0.54 3 1.70 0.47 -4.00 -4.00 -4.00 21 21 5.02 1.82 37 1.76 0.54 3 1.70 0.47 10.24 -4.00 -4.00 -4.00 0 22 17.88 15.00 916 41.64 35.07 120 37.90 31.14 47.00 16.49 13.86 26 26 14.20 11.69 916 35.23 28.84 105 32.44 25.60 42.03 42.03 13.09 10.43 0 24.30 19.00 60364_20010907_025611 1 0 0 1 5 5 5 5 5 5 2 lv bradley intl @6:35pm 0n sept.9 arv atlanta@9:09pm lv atlanta@9:59pm arv daytona beach@ 11:13pm. lv daytona @8:35am on sept.12 arv atlanta @10:00am lv atlanta@ 11:00am arv bradley intl @1:13pm system is very good saves me valuable time 60364 CAITLIN HOLLIS F a few true Springfield, MA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k No 0 0 0 short 3 XX 01 1 1 60364_20010910_190300 1 697.12 57 0 0.00 28 5.16 1.39 49 1.75 0.70 4 1.67 0.55 -4.00 -4.00 -4.00 28 28 5.16 1.39 49 1.75 0.70 4 1.67 0.55 7.90 -4.00 -4.00 -4.00 0 29 19.01 17.18 1285 44.31 37.68 122 41.54 35.22 56.22 17.68 15.91 32 32 16.68 14.43 1285 40.16 33.36 114 37.77 31.02 51.48 48.42 15.65 13.44 0 34.70 35.70 60364_20010910_192436 1 0 0 1 5 5 5 5 5 5 2 sept 16 lv bradley intl @9:50am on delta arv cincinatti @11:58am lv cincinatti @12:30pm arv columbus @1:18pm lv columbus on sept 19 on delta @1:40pm arv cincinatti @2:20pm lv cincinatti @2:55pm arv hartford@4:46pm system saves time very easy to use will use it again 60364 CAITLIN HOLLIS F a few true Springfield, MA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k No 0 0 0 short 4 XX 01 1 1 60364_20010917_160000 1 284.06 53 0 0.00 26 4.15 1.34 47 1.81 1.10 5 1.68 0.90 -4.00 -4.00 -4.00 26 26 4.15 1.34 47 1.81 1.10 5 1.68 0.90 6.63 -4.00 -4.00 -4.00 0 27 6.46 5.84 456 16.89 15.73 84 14.31 8.38 31.80 5.49 2.96 28 28 6.01 5.55 456 16.29 15.45 84 13.78 8.06 31.80 31.80 5.06 2.34 0 59.60 50.00 60364_20010917_161551 1 0 1 1 5 5 5 5 5 5 4 lv bradley intl on us air on oct.1st @2:25pm non stop to baltimore arv @ 3:35pm return on us air on oct 4th non stop lv baltimore @2:55pm arv bradley intl @4:01pm system is a real time saver thank you i will continue using it 60372 CALLIE STOVER F never true Saint Clair Shores, MI 0 2 true N/A N/A N/A N/A N/A forOther InetSite 10to20k Yes 1 0 0 short 1 XX 02 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60372_20010605_172238 1 -1 -1 1 2 2 3 2 1 5 1 Flying on June 14 from Detroit Metropolitan Airport to White Plains, NY (which is in Westchester County) and returning on June 15. I initially asked to be flown from Detroit to White Plains, NY. The "system" did not understand White Plains and seemed to think I was referring to an airplane. I tried twice, then changed the stated destination to Westchester County (which is where White Plains is located - the airport is often referred to as 'White Plains/Westchester County) The "system" seemed to understand Westchester County. To be honest I am not sure whether the "system" booked me to the correct destination. The itinerary it gave back to me referred to La Guardia (airport in NY). White Plains/Westchester County is in NY but is not the same as La Guardia airport. A flaw in the system is its failure to recognize the name "White Plains" as a destination. I later checked the Northwest Airline website and it did in fact refer to this airport as White Plains. 60372 CALLIE STOVER F never true Saint Clair Shores, MI 0 2 true N/A N/A N/A N/A N/A forOther InetSite 10to20k Yes 1 0 0 short 2 XX 02 1 1 60372_20010606_222635 1 325.70 40 0 0.00 20 3.45 1.02 31 1.55 1.05 4 1.42 0.90 7.14 3.26 0.54 20 20 3.45 1.02 31 1.55 1.05 4 1.42 0.90 7.14 7.14 3.26 0.54 0 20 12.28 11.21 607 30.35 27.74 118 25.74 19.05 46.90 10.46 7.90 44 44 5.43 3.27 607 13.80 9.22 32 13.37 8.89 11.87 10.31 5.32 3.22 0 12.90 20.00 60372_20010606_223825 1 -1 -1 1 4 3 4 3 2 4 1 Detroit to Colorado Springs on December 27, 2001 Returning January 2, 2002 Rental Car needed Marriott Hotel requested I think the speaker talks too quickly and seems to have a slight accent which makes it a little difficult to understand clearly sometimes. This is my second call to Talk 'n Travel, so it was a little easier to understand this time. If I were booking this flight with them however, the reading back to me of the itinerary, including flight #'s and times goes a bit too quickly for a person to jot down. Otherwise, not too bad of a system. I suppose I would miss the "give and take" however of talking with a travel agent or airline representative, who might make suggestions for alternate routing to save money, or a route that could be of greater interest. 60372 CALLIE STOVER F never true Saint Clair Shores, MI 0 2 true N/A N/A N/A N/A N/A forOther InetSite 10to20k Yes 1 0 0 short 3 XX 02 1 1 60372_20010626_192124 0 -3.00 113 0 0.00 56 4.80 1.64 89 1.59 0.85 5 1.53 0.72 7.23 4.75 1.62 56 56 4.80 1.64 89 1.59 0.85 5 1.53 0.72 8.56 7.23 4.75 1.62 0 57 6.23 3.32 834 14.63 8.45 65 13.73 5.08 26.14 5.88 1.97 104 104 3.40 1.44 834 8.02 4.19 32 7.79 3.47 13.87 13.87 3.29 1.00 0 100.00 82.10 60372_20010626_193848 1 -1 -1 0 1 1 3 1 1 4 1 Detroit to Monterrey, MX on July 5 and return on July 15 This was not a successful call. I wanted to fly to Monterrey Mexico on July 5 and return on July 15. As near as I can tell, I was instead booked to go to Logan International Airport in (I think) Boston. I requested a 7 am flight. An 11:55 am flight was offered instead. I wanted to return to Detroit. Instead the "system" offered to return me to Duluth, MN. I wanted a $32 Alamo rental car. Instead the system would only give me a Hertz $38 car. For most of my answers the system said they did not understand my reply. I spoke clearly and naturally. Since I have another trip coming up in August, I got frustrated enough to try to get info for that trip instead of the July trip. Either way, the system rarely understood me. When it "thought" it did, it offered me flights to and from places I did not want to go, at times I did not want to travel, and with a rental car company I said I did not want. This was a very frustrating call. I would NEVER attempt to book a real trip through this "service." 60372 CALLIE STOVER F never true Saint Clair Shores, MI 0 2 true N/A N/A N/A N/A N/A forOther InetSite 10to20k Yes 1 0 0 short 4 XX 02 1 1 60372_20010805_133233 1 208.06 26 0 0.00 13 3.45 0.90 23 1.77 1.09 4 1.58 0.90 -4.00 -4.00 -4.00 13 13 3.45 0.90 23 1.77 1.09 4 1.58 0.90 5.61 -4.00 -4.00 -4.00 0 13 12.07 9.03 360 27.69 20.98 75 23.75 16.12 32.45 10.37 6.94 32 32 4.86 4.03 360 11.25 9.26 33 10.55 8.50 15.39 15.39 4.52 3.60 0 13.00 23.10 60372_20010805_134238 1 1 0 2 4 4 3 4 2 4 1 Detroit to Charleston SC on 9/15 returning on 9/23 Charleston SC to Detroit with a rental car but no hotel I was not clear about booking the rental car. I responded yes I needed one and the system came back with a Budget Rental Car @ $32/day and asked if that was ok. I did reply yes. But what I really would want to know is how can I tell the system that I wanted a compact rental car? Also, when the system gives the first offer a Budget Rental Car at $32/day am I to assume that this is the must lucratively priced car available. When I answered yes that Budget was ok, I was at the same time wondering how much National, Alamo, or Dollar, etc. were. The reason I would hesitate to use this system for REAL bookings is that we are conditioned to comparison shop. How do we know we are getting the best deal available? Also, the system did not quote me a price for the air portion of my booking. For these reasons I would not use this for real travel. 60372 CALLIE STOVER F never true Saint Clair Shores, MI 0 2 true N/A N/A N/A N/A N/A forOther InetSite 10to20k Yes 1 0 0 short 5 XX 02 1 20 60372_20010805_134225 1 345.64 56 0 0.00 28 3.66 0.93 40 1.43 1.20 6 1.26 0.81 -4.00 -4.00 -4.00 28 28 3.48 1.13 40 1.43 1.20 6 1.26 0.81 6.73 -4.00 -4.00 -4.00 0 28 8.09 6.87 562 20.07 15.12 63 18.48 12.80 26.70 7.40 5.93 49 49 4.59 2.45 562 11.47 6.47 27 11.15 6.12 10.86 10.10 4.47 2.34 0 2.50 3.60 60372_20010805_135545 1 1 0 1 4 4 4 4 2 4 1 Detroit to Colorado Springs on 8/31 returning on 9/5 with Rental Car and a hotel room in Pueblo, CO I now understand that the first car price quoted is not necessarily the best and that it pays to say no to all of the offerings first and then let the system repeat each one, choosing the one you find most lucrative. If the caller does not know this (as I did not in a previous call) they would end up paying much more for a car than need be. Also again, the system did not tell me how much the airline ticket is. And most important, on this trip although flying into Colorado Springs, I need a hotel room in Pueblo, CO and not in Colorado Springs. There did not appear to be a method with this system for achieving this. I ended up accepting a hotel room in CO Springs only because I went through the choices more than twice and it appeared there was no other way to get past this and continue with my reservation unless I said yes to SOMETHING! So booking a room would not be a good idea with this sytem unless you need the room in the exact city to which you are flying. 60410 CAROLINE SCHAEFER F a few true Centerville, OH 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 short 1 XX 06 1 28 60410_20010525_164433 0 166.10 22 0 0.00 11 4.12 1.01 36 3.27 2.83 10 2.60 1.84 -4.00 -4.00 -4.00 11 11 3.79 1.61 36 3.27 2.83 10 2.60 1.84 5.89 -4.00 -4.00 -4.00 0 11 6.47 5.98 179 16.27 14.14 48 13.10 9.96 18.89 5.23 4.58 12 12 5.93 4.54 179 14.92 10.53 36 13.00 8.57 15.84 15.84 5.03 3.46 0 25.00 45.50 60410_20010525_170256 1 -1 -1 0 2 4 3 3 2 5 1 LEAVE BOSTON, MA MAY 30 PM afternoon to DAYTON, OH LEAVE DAYTON, OH JUNE 7 PM afternoon to BOSTON, MA (I tried twice -- this is the first of two times) It was hard to change the time of departure. First I said noon. I only got two choices during the 11:00 AM period. I wanted to change it to early afternoon. I wasn't successful and little frustrated. 60410 CAROLINE SCHAEFER F a few true Centerville, OH 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 short 2 XX 06 1 27 60410_20010525_165117 1 258.00 20 0 0.00 10 12.12 25.45 29 2.90 2.33 7 2.44 1.94 -4.00 -4.00 -4.00 10 10 3.14 1.75 29 2.90 2.33 7 2.44 1.94 4.54 -4.00 -4.00 -4.00 0 10 9.98 8.10 249 24.90 19.97 55 21.56 17.97 21.10 8.74 7.53 13 12 8.31 5.65 352 27.08 26.74 103 20.75 14.57 16.43 15.72 7.64 5.40 0 31.00 30.00 60410_20010525_170811 1 -1 -1 1 3 4 4 4 2 5 1 LEAVE BOSTON on MAY 30 around 2:15 PM, ARRIVE at DAYTON, OH LEAVE DAYTON, OH on JUNE 7 around 12:45 PM and ARRIVE at BOSTON This was the second time I tried to make the same itinerary. I think I got cut off the first time or was not able to complete the itinerary. When I waited for a price, it seemed it took a long time....it was too quiet so I didn't know if something was wrong. I never got a price for the flight. I did receive the via e-mail. 60410 CAROLINE SCHAEFER F a few true Centerville, OH 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes morethan3 0 0 short 3 XX 06 1 1 60410_20010618_184023 0 317.90 34 0 0.00 17 5.39 2.67 65 3.82 3.34 11 3.38 2.87 -4.00 -4.00 -4.00 17 17 5.16 2.95 65 3.82 3.34 11 3.38 2.87 12.71 -4.00 -4.00 -4.00 0 17 10.38 7.30 440 25.88 17.00 49 24.44 16.45 18.38 9.88 7.23 21 21 8.40 4.67 440 20.95 11.42 42 19.90 10.62 16.13 16.13 8.01 4.44 0 38.50 52.90 60410_20010618_185624 1 -1 -1 0 2 4 2 2 1 5 1 7/25/2001 From Dayton, OH to LAX; Leave Late morning 8/2/2001 From LAX to Dayton, OH; Lave 9:45 am For some reason the computer thought I was making different requests than what I stated. Examples: Departure city was Dayton, computer thought I said Cleveland. Departure date was July 25, computer thought I said June 20. I wanted to return on the 9:45 am flight but for some reason the computer thought I wanted to go to Sidney from LAX. I couldn't correct it. Then the computer asked if I wanted an itinerary e-mail. I never said yes and it sent the first half of the itinerary. It would be nice to say I would like the cheapest flight leaving late morning.....The computer did say it would look for the cheapest flight for the itinerary. However, I wanted the cost to be the more important factor and then the deparure time. 60437 CATHLEEN DUNHAM F once true Marlborough, MA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 0 0 short 1 XX 01 1 1 60437_20010516_201800 0 634.92 63 0 0.00 31 6.14 2.32 48 1.55 0.72 3 1.50 0.68 -4.00 -4.00 -4.00 31 31 6.14 2.32 48 1.55 0.72 3 1.50 0.68 10.75 -4.00 -4.00 -4.00 0 32 11.75 14.34 752 23.50 28.47 119 20.42 22.88 59.78 10.20 11.54 41 41 7.28 8.93 752 18.34 22.46 113 15.98 16.80 44.39 44.39 6.35 6.75 0 31.30 19.40 60437_20010516_203452 1 -1 -1 0 4 5 5 4 4 5 1 Round trip air from Boston to Colorado Springs, May 31, returning June 3; staying at the Adams Mark Hotel downtown. No rental car was requested. I was unable to make hotel reservations. The system recognized Adams Mark because it asked me if I wanted downtown or airport, but then it said it was unable to find what I wanted. I tried about 5 times. Then I asked for Holiday Inn, but it was unable to find that hotel. Overall, I think the system works great. It doesn't sound as "computerized" as most computerized systems. But I was a little disappointed that I could not make the hotel reservations. I'm looking forward to my next experience. 60437 CATHLEEN DUNHAM F once true Marlborough, MA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 0 0 short 2 XX 01 2 1 60437_20010617_155900 0 223.91 37 0 0.00 18 4.72 0.97 30 1.67 0.77 3 1.59 0.71 7.46 4.56 0.71 18 18 4.72 0.97 30 1.67 0.77 3 1.59 0.71 7.46 7.46 4.56 0.71 0 19 7.21 8.13 323 17.00 18.32 67 14.22 14.15 30.44 5.91 6.04 21 21 5.99 4.80 323 15.38 14.32 56 13.35 11.17 20.54 20.54 5.26 3.54 0 30.00 22.20 60437_20010617_160633 1 -1 -1 0 3 5 5 5 4 5 2 I was trying to book a flight from Boston to Orlando on November 1 returning on November 8. Then I tried November 11 through 18. I was disappointed that I could not get any flight on any of the days I was asking for. There was no sense in continuing. 60461 CHARITY RITTER F a few true Atlanta, GA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 long 1 01 02 2 1 60461_20010504_XXXXXX missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60461_20010504_140425 1 -1 -1 1 5 4 4 4 4 4 1 60461 CHARITY RITTER F a few true Atlanta, GA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 long 2 02 02 2 1 60461_20010505_XXXXXX missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60461_20010505_105058 1 -1 -1 1 3 4 4 4 4 4 1 60461 CHARITY RITTER F a few true Atlanta, GA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 long 3 03 02 2 1 60461_20010507_182356 0 -3.00 48 0 0.00 24 5.77 3.53 84 3.50 5.30 21 2.74 3.85 -4.00 -4.00 -4.00 24 24 5.60 3.76 84 3.50 5.30 21 2.74 3.85 15.64 -4.00 -4.00 -4.00 0 24 8.37 5.58 501 20.88 13.32 57 19.30 11.11 22.92 7.74 4.75 44 44 4.49 2.64 501 11.39 7.22 33 10.88 6.49 14.12 14.12 4.27 2.21 0 7.10 20.80 60461_20010507_183606 1 -1 -1 0 3 4 4 2 2 4 1 60461 CHARITY RITTER F a few true Atlanta, GA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 long 4 04 02 2 1 60461_20010508_XXXXXX missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60461_20010508_092103 1 -1 -1 1 4 4 5 5 3 4 1 60461 CHARITY RITTER F a few true Atlanta, GA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 long 5 XX 02 1 1 60461_20010625_175031 1 244.89 26 0 0.00 13 4.78 1.20 22 1.69 1.18 5 1.42 0.67 6.17 4.67 1.17 13 13 4.78 1.20 22 1.69 1.18 5 1.42 0.67 7.21 6.17 4.67 1.17 0 13 13.67 16.03 346 26.62 25.71 78 22.33 21.48 51.46 10.52 11.81 37 37 3.91 2.90 346 9.35 7.74 33 8.69 6.73 14.21 14.21 3.63 2.35 0 9.10 7.70 60461_20010625_175910 1 -1 -1 1 3 4 5 5 2 4 1 Atlanta to Cleveland on Aug 3 (continental) Cleveland to Atlanta on Aug 5 (continental) I did purchase tickets for this flight (Delta) and I had many flights to choose from. The system only gave me one flight choice. 60461 CHARITY RITTER F a few true Atlanta, GA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 long 6 XX 02 1 1 60461_20010822_094154 1 171.89 24 0 0.00 12 4.57 1.80 22 1.83 1.40 5 1.55 1.04 9.54 4.11 0.93 12 12 4.57 1.80 22 1.83 1.40 5 1.55 1.04 9.54 9.54 4.11 0.93 0 12 9.37 6.96 269 22.42 16.64 48 20.09 15.27 19.35 8.46 6.51 27 27 4.13 3.07 269 9.96 8.26 34 9.04 6.85 13.50 13.50 3.77 2.48 0 13.60 16.70 60461_20010822_094848 1 0 -2 1 5 5 5 5 3 4 2 Atlanta t Boulder, CO Sept 2-5 Untied airlines Very easy and organized today 60461 CHARITY RITTER F a few true Atlanta, GA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 long 7 XX 02 1 1 60461_20010822_095313 1 209.12 30 0 0.00 15 4.62 1.57 28 1.87 1.68 7 1.50 0.94 9.31 4.28 0.92 15 15 4.62 1.57 28 1.87 1.68 7 1.50 0.94 9.31 9.31 4.28 0.92 0 15 8.84 6.29 317 21.13 15.08 50 19.07 13.27 19.07 8.11 5.83 33 33 3.98 2.66 317 9.61 7.40 33 8.88 6.19 13.31 13.31 3.69 2.10 0 21.40 40.00 60461_20010822_100122 1 0 -2 1 4 4 4 4 2 4 3 Atlanta to LA on Dec 10 on Delta Leraving LA to Atlanta on Dec 12 on Delta system did not understand me. I had to repeat the dayes several times 60461 CHARITY RITTER F a few true Atlanta, GA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 long 8 XX 02 1 1 60461_20010906_115918 1 210.79 32 0 0.00 16 4.71 1.55 30 1.88 1.09 4 1.73 0.96 7.75 4.51 1.37 16 16 4.71 1.55 30 1.88 1.09 4 1.73 0.96 7.84 7.75 4.51 1.37 0 16 8.05 6.48 292 18.25 14.87 47 16.33 13.19 19.15 7.31 5.97 33 33 3.87 2.92 292 8.85 7.15 32 8.13 5.91 14.65 14.65 3.53 2.22 0 13.30 18.80 60461_20010906_121053 1 0 0 1 4 4 5 2 2 4 2 Daparting on Sept 28, 2001 at 1:00pm to Minneapolis, MN on Delta Leaving Minneapolis on Oct 2, 2001 to Atlanta around 5:00pm on Delta System could not understand "St Paul". I repeated it three times very clearly, then gave up and used Minneapolis instead 60461 CHARITY RITTER F a few true Atlanta, GA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 long 9 05 02 2 1 60461_20010912_093713 1 466.56 56 0 0.00 28 5.44 4.15 89 3.18 4.46 21 2.52 2.82 -4.00 -4.00 -4.00 28 28 5.37 4.23 89 3.18 4.46 21 2.52 2.82 23.34 -4.00 -4.00 -4.00 0 28 10.35 7.76 668 23.86 18.68 68 22.22 16.87 27.28 9.72 7.15 62 62 4.58 2.76 668 10.77 7.37 26 10.52 7.17 11.45 11.45 4.47 2.64 0 19.10 25.00 60461_20010912_095958 1 1 0 0 1 2 2 1 1 4 1 60461 CHARITY RITTER F a few true Atlanta, GA 3-5 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none No 0 0 0 long 10 06 02 2 1 60461_20010914_090756 1 343.93 46 0 0.00 23 4.33 2.62 55 2.39 2.76 10 2.05 2.26 -4.00 -4.00 -4.00 23 23 4.24 2.74 55 2.39 2.76 10 2.05 2.26 13.40 -4.00 -4.00 -4.00 0 23 9.79 8.19 531 23.09 18.98 66 21.14 16.90 26.01 9.05 7.56 50 50 4.38 2.99 531 10.62 8.03 33 10.16 7.42 13.29 13.29 4.20 2.72 0 7.30 17.40 60461_20010914_093438 1 1 1 0 2 4 2 1 2 4 1 60488 CHARLENE MOYER F never true Las Vegas, NV 0 3-5 true N/A N/A N/A N/A true forMySelfOnly NonInetAgent 20to50k No morethan3 1 0 long 1 01 04 2 1 60488_20010507_083553 1 316.84 45 0 0.00 22 2.53 2.02 48 2.18 3.55 17 1.48 1.33 11.24 2.11 0.57 22 22 2.53 2.02 48 2.18 3.55 17 1.48 1.33 11.24 11.24 2.11 0.57 0 23 7.64 6.63 406 17.65 12.94 51 16.14 10.95 -4.00 -4.00 -4.00 29 28 5.58 4.35 421 14.52 9.53 34 13.82 8.92 14.58 -4.00 -4.00 -4.00 0 8.20 13.60 60488_20010507_084530 1 -1 -1 1 5 5 4 5 5 4 1 60488 CHARLENE MOYER F never true Las Vegas, NV 0 3-5 true N/A N/A N/A N/A true forMySelfOnly NonInetAgent 20to50k No morethan3 1 0 long 2 02 04 2 1 60488_20010507_224056 0 -3.00 63 0 0.00 31 2.60 1.10 48 1.55 1.43 8 1.33 0.80 7.95 2.42 0.47 31 31 2.60 1.10 48 1.55 1.43 8 1.33 0.80 7.95 7.95 2.42 0.47 0 32 6.71 6.52 544 17.00 11.89 57 15.71 9.54 33.36 5.85 4.41 36 35 5.72 4.02 576 16.00 9.50 46 15.14 8.11 17.00 17.00 5.38 3.56 0 16.70 19.40 60488_20010507_225503 1 -1 -1 0 1 2 3 3 4 4 1 60488 CHARLENE MOYER F never true Las Vegas, NV 0 3-5 true N/A N/A N/A N/A true forMySelfOnly NonInetAgent 20to50k No morethan3 1 0 long 3 03 04 2 1 60488_20010508_192225 1 745.82 103 0 0.00 51 2.43 1.00 82 1.61 1.67 10 1.44 1.18 -4.00 -4.00 -4.00 51 51 2.43 1.00 82 1.61 1.67 10 1.44 1.18 7.32 -4.00 -4.00 -4.00 0 52 9.65 10.55 1188 22.85 23.38 158 20.20 13.61 59.12 8.68 7.98 65 65 6.76 7.61 1188 18.28 19.79 151 16.20 10.67 55.74 55.74 5.99 4.49 0 21.20 15.70 60488_20010508_202516 1 -1 -1 1 4 5 5 5 5 4 1 60488 CHARLENE MOYER F never true Las Vegas, NV 0 3-5 true N/A N/A N/A N/A true forMySelfOnly NonInetAgent 20to50k No morethan3 1 0 long 4 04 04 2 1 60488_20010510_094711 0 -3.00 75 0 0.00 37 2.48 1.27 66 1.78 2.07 13 1.47 0.84 9.45 2.29 0.49 37 37 2.48 1.27 66 1.78 2.07 13 1.47 0.84 9.45 9.45 2.29 0.49 0 38 9.37 7.94 703 18.50 10.85 45 17.78 10.05 23.90 8.98 7.67 57 57 4.24 2.77 703 12.33 6.16 34 11.95 5.48 14.70 14.70 4.05 2.40 0 16.70 13.50 60488_20010510_110635 1 -1 -1 0 2 3 4 1 3 4 1 60488 CHARLENE MOYER F never true Las Vegas, NV 0 3-5 true N/A N/A N/A N/A true forMySelfOnly NonInetAgent 20to50k No morethan3 1 0 long 5 XX 04 1 1 60488_20010521_115640 1 327.14 47 0 0.00 23 2.29 0.62 35 1.52 0.99 5 1.36 0.66 4.34 2.20 0.45 23 23 2.29 0.62 35 1.52 0.99 5 1.36 0.66 4.34 4.34 2.20 0.45 0 24 9.37 10.30 515 21.46 21.61 105 17.83 12.53 40.10 8.04 8.13 30 30 6.25 6.94 515 17.17 17.73 98 14.38 9.18 36.72 36.72 5.20 3.94 0 5.70 4.30 60488_20010521_194612 1 -1 -1 1 5 5 5 5 5 4 3 I will be traveling from Las Vegas to Los Angeles leaving June 22, returning June 24. I will need a rental car, but no hotel. The system worked smoothly today and was fast and even sent me an email confirmation. 60488 CHARLENE MOYER F never true Las Vegas, NV 0 3-5 true N/A N/A N/A N/A true forMySelfOnly NonInetAgent 20to50k No morethan3 1 0 long 6 XX 04 1 1 60488_20010612_185533 1 545.79 73 0 0.00 36 2.32 0.65 62 1.72 1.30 7 1.57 0.95 4.94 2.25 0.48 36 36 2.32 0.65 62 1.72 1.30 7 1.57 0.95 4.94 4.94 2.25 0.48 0 37 9.32 9.48 825 22.30 20.75 108 19.92 15.08 -4.00 -4.00 -4.00 48 47 6.46 6.45 840 17.50 16.76 100 15.74 11.66 37.35 -4.00 -4.00 -4.00 0 6.50 11.10 60488_20010612_191303 1 -1 -1 1 5 5 5 5 5 4 1 I will be flying from Las Vegas to Minneapolis/St.Paul on July 26-29. I will be staying in a Hilton hotel, no rental car. I found it to be running very smoothly and made the plans in ample time today. 60488 CHARLENE MOYER F never true Las Vegas, NV 0 3-5 true N/A N/A N/A N/A true forMySelfOnly NonInetAgent 20to50k No morethan3 1 0 long 7 XX 04 1 1 60488_20010702_162449 1 428.24 66 0 0.00 33 2.43 0.77 44 1.33 0.82 5 1.22 0.49 5.87 2.32 0.47 33 33 2.43 0.77 44 1.33 0.82 5 1.22 0.49 5.87 5.87 2.32 0.47 0 33 8.25 9.06 713 21.61 20.51 111 18.81 12.98 -4.00 -4.00 -4.00 40 39 6.32 6.65 728 18.20 17.40 103 16.03 10.80 37.82 -4.00 -4.00 -4.00 0 38.60 18.20 60488_20010702_164108 1 1 1 2 5 5 5 5 5 4 3 flying on Delta from Las Vegas to Little Rock, Arkansas on Sept 26 and returning Oct 6th. the system keeps getting better and better! 60488 CHARLENE MOYER F never true Las Vegas, NV 0 3-5 true N/A N/A N/A N/A true forMySelfOnly NonInetAgent 20to50k No morethan3 1 0 long 8 XX 04 1 1 60488_20010703_171846 1 437.16 63 0 0.00 31 2.30 0.50 43 1.39 0.84 4 1.30 0.70 3.84 2.24 0.42 31 31 2.30 0.50 43 1.39 0.84 4 1.30 0.70 3.84 3.84 2.24 0.42 0 32 9.00 8.94 718 22.44 21.81 125 19.13 11.38 48.05 7.74 5.49 39 39 6.93 7.30 718 18.41 18.60 118 15.79 8.95 44.65 44.65 5.94 3.90 0 9.30 6.50 60488_20010703_173750 1 1 1 2 5 5 5 5 5 4 3 flying from Las Vegas to Honolulu Nov 17-25 love this system! 60488 CHARLENE MOYER F never true Las Vegas, NV 0 3-5 true N/A N/A N/A N/A true forMySelfOnly NonInetAgent 20to50k No morethan3 1 0 long 9 05 04 2 1 60488_20010711_172216 0 -3.00 401 -2 -2.00 200 -2.00 -2.00 348 1.74 1.33 9 1.70 1.23 -2.00 -2.00 -2.00 200 -2 -2.00 -2.00 348 1.74 1.33 9 1.70 1.23 -2.00 -2.00 -2.00 -2.00 -2 201 5.55 5.74 2844 14.15 10.06 58 13.93 9.60 31.57 5.42 5.45 217 217 4.71 3.39 2844 13.11 7.85 47 12.95 7.52 19.92 19.92 4.64 3.23 -2 37.90 39.40 60488_20010711_182058 1 1 1 0 1 5 5 2 5 4 1 60488 CHARLENE MOYER F never true Las Vegas, NV 0 3-5 true N/A N/A N/A N/A true forMySelfOnly NonInetAgent 20to50k No morethan3 1 0 long 10 06 04 2 1 60488_20010712_132845 1 994.44 169 0 0.00 84 1.97 0.72 109 1.30 0.83 6 1.24 0.66 6.33 1.92 0.53 84 84 1.97 0.72 109 1.30 0.83 6 1.24 0.66 6.33 6.33 1.92 0.53 0 85 7.24 10.45 1355 15.94 19.38 161 14.21 11.11 63.17 6.57 8.50 96 96 5.34 6.52 1355 14.11 16.22 154 12.64 7.46 59.75 59.75 4.77 3.34 0 37.30 31.00 60488_20010712_135312 1 1 1 2 5 5 5 5 5 4 1 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 1 01 05 2 1 60496_20010505_141653 1 398.23 38 0 0.00 19 2.09 4.21 50 2.63 2.22 10 2.22 1.35 -4.00 -4.00 -4.00 19 19 2.09 4.21 50 2.63 2.22 10 2.22 1.35 12.11 -4.00 -4.00 -4.00 0 19 11.43 9.06 632 33.26 24.88 103 29.39 18.80 39.05 9.90 6.30 19 19 11.43 9.06 632 33.26 24.88 103 29.39 18.80 39.05 39.05 9.90 6.30 0 20.00 27.80 60496_20010505_142943 1 -1 -1 1 2 2 2 2 2 4 1 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 2 02 05 2 1 60496_20010510_142041 1 1135.23 122 0 0.00 61 1.23 3.41 189 3.10 2.86 12 2.95 2.63 -4.00 -4.00 -4.00 61 61 1.23 3.41 189 3.10 2.86 12 2.95 2.63 24.40 -4.00 -4.00 -4.00 0 61 7.24 6.76 1319 21.62 18.33 121 19.97 13.10 44.94 6.61 4.69 61 61 7.24 6.76 1319 21.62 18.33 121 19.97 13.10 44.94 44.94 6.61 4.69 0 43.40 53.30 60496_20010510_144534 1 -1 -1 1 1 1 4 1 2 4 1 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 3 03 05 2 28 60496_20010511_140238 0 147.45 18 0 0.00 12 0.91 0.83 30 2.50 1.68 5 2.27 1.56 -4.00 -4.00 -4.00 12 12 0.87 0.87 30 2.50 1.68 5 2.27 1.56 2.29 -4.00 -4.00 -4.00 0 6 5.24 2.86 90 15.00 8.17 29 12.20 4.97 9.77 4.33 2.02 12 6 5.24 2.86 180 15.00 7.79 29 13.73 6.74 9.77 9.77 4.33 2.02 0 40.00 50.00 60496_20010511_141157 0 -1 -1 0 -2 -2 -2 -2 -2 -2 -2 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 4 04 05 2 1 60496_20010519_152112 1 514.05 62 0 0.00 31 1.14 3.70 62 2.00 1.03 4 1.93 0.98 -4.00 -4.00 -4.00 31 31 1.14 3.70 62 2.00 1.03 4 1.93 0.98 20.98 -4.00 -4.00 -4.00 0 31 8.31 12.27 702 22.65 30.76 175 17.57 12.31 69.43 6.27 4.74 31 31 8.31 12.27 702 22.65 30.76 175 17.57 12.31 69.43 69.43 6.27 4.74 0 16.10 23.30 60496_20010519_153739 1 -1 -1 0 4 4 4 4 4 4 1 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 5 XX 05 1 1 60496_20010521_164925 1 322.17 28 0 0.00 14 2.32 5.21 31 2.21 2.04 8 1.77 1.24 -4.00 -4.00 -4.00 14 14 2.32 5.21 31 2.21 2.04 8 1.77 1.24 14.94 -4.00 -4.00 -4.00 0 14 11.66 15.33 452 32.29 39.45 149 23.31 21.52 58.04 8.10 7.84 14 14 11.66 15.33 452 32.29 39.45 149 23.31 21.52 58.04 58.04 8.10 7.84 0 6.50 15.40 60496_20010521_170134 1 -1 -1 1 4 4 5 4 4 4 3 All flights on Continental Airlines On May 23rd Leaving Austin TX on Flight 1448 at 11:15am via Houston, TX Arriving in Pittsburgh PA at 5:09 pm On May 29th Leaving Pittsburgh PA on Flight 1917 at 12:25 pm via Houston, TX Arriving in Austin, TX at 4:21pm Price $1615.50 per person There was no way for me to order additional tickets. I normally plan travel for my entire family (spouse and child). There was no way for me to get their tickets. Also, my original options for flights did not include all available options. The system only gave me two airlines when I knew that a third airline had flights available at that time. There is no reasoning given for this. 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 6 03 05 2 27 60496_20010530_160540 0 493.06 62 0 0.00 31 0.44 0.51 64 2.06 1.77 9 1.83 1.23 -4.00 -4.00 -4.00 31 31 0.43 0.51 64 2.06 1.77 9 1.83 1.23 2.64 -4.00 -4.00 -4.00 0 31 9.31 10.80 922 29.74 28.79 168 25.13 13.28 60.58 7.60 5.20 31 31 9.31 10.80 922 29.74 28.79 168 25.13 13.28 60.58 60.58 7.60 5.20 0 18.80 23.30 60496_20010530_161800 1 -1 -1 1 4 4 4 4 2 4 1 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 7 XX 05 1 1 60496_20010608_170605 1 266.74 26 0 0.00 13 0.70 0.84 36 2.77 3.06 11 2.08 1.88 -4.00 -4.00 -4.00 13 13 0.70 0.84 36 2.77 3.06 11 2.08 1.88 2.76 -4.00 -4.00 -4.00 0 13 13.90 14.10 512 39.38 37.44 150 30.17 18.00 55.82 10.41 6.62 13 13 13.90 14.10 512 39.38 37.44 150 30.17 18.00 55.82 55.82 10.41 6.62 0 2.80 8.30 60496_20010608_171647 1 -1 -1 1 5 5 5 5 5 4 1 On Sunday June 10th--Austin< TX to White Plains NY Leaving Austin @ 1:23pm on American Airlines Flight #1496 Arrive in Chicago-O'Hare at 4:00pm Leave Chicago--O'Hare @ 5:20pm on American Airlines Flight #1484 Arrive in White Plains at 8:30pm On Monday June 11th from White Plains, NY to Austin, TX Leaving White Plains @ 6:18pm on American Airlines Flight #755 Arrive in Chicago--O'Hare at 7:48pm Leaving Chicago-O'Hare at 8:45pm on American Airlines Flight #1105 Arrive in Austin at 11:34pm Price: $1816.00 It was very easy to book this flight. I would like the opportunity to base my flight choices on cost as well as airline and flight time (which are currently available options). I stated that I wanted to fly to White Plains NY and the system kept referring to the airport as Westchester Co. I liked the fact that the system was able to determine the correct airport based on the city given. 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 8 XX 05 1 1 60496_20010718_140345 1 255.48 24 0 0.00 12 1.03 2.01 37 3.08 2.64 9 2.55 1.97 -4.00 -4.00 -4.00 12 12 1.03 2.01 37 3.08 2.64 9 2.55 1.97 7.16 -4.00 -4.00 -4.00 0 12 14.58 14.29 501 41.75 38.91 151 31.82 19.06 54.66 10.94 7.03 12 12 14.58 14.29 501 41.75 38.91 151 31.82 19.06 54.66 54.66 10.94 7.03 0 2.70 9.10 60496_20010718_141230 1 1 0 1 4 4 4 4 5 4 1 On July 22nd travel from Austin TX to Milwaukee WI Leave Austin at 12:34pm on American Airlines Flight 2460 Arrive in Dallas, TX at 1:40pm Leave Dallas, TX at 2:25pm on American Airlines Flight 3391 Arrive in Milwaukee, WI at 4:50pm Price: $ 856.50 On July 23rd travel from Milwaukee WI to Austin TX Leave Milwaukee WI at 4:18pm on American Airlines Flight 4132 Arrive in Chicago O'Hare at 5:07pm Leave Chicago O'Hare at 6:39pm on American Airlines Flight 341 Arrive in Austin, TX at 9:16pm 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 9 05 05 2 1 60496_20010725_185534 0 692.75 74 0 0.00 37 2.16 5.83 71 1.92 2.65 16 1.53 1.18 -4.00 -4.00 -4.00 37 37 2.16 5.83 71 1.92 2.65 16 1.53 1.18 28.29 -4.00 -4.00 -4.00 0 37 8.27 8.50 957 25.86 23.52 121 23.22 17.41 45.39 7.24 5.82 37 37 8.27 8.50 957 25.86 23.52 121 23.22 17.41 45.39 45.39 7.24 5.82 0 32.40 41.70 60496_20010725_191341 1 1 0 1 4 4 3 2 4 4 1 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 10 06 05 2 1 60496_20010730_163521 1 471.38 42 0 0.00 21 2.08 5.32 53 2.52 2.73 13 2.00 1.34 -4.00 -4.00 -4.00 21 21 2.08 5.32 53 2.52 2.73 13 2.00 1.34 18.97 -4.00 -4.00 -4.00 0 21 11.74 14.33 753 35.86 38.74 187 28.30 17.82 68.06 8.93 6.40 21 21 11.74 14.33 753 35.86 38.74 187 28.30 17.82 68.06 68.06 8.93 6.40 0 26.40 35.00 60496_20010730_164904 1 1 0 1 4 4 4 4 5 4 1 60496 CHELSEA CARLTON F a few true Cincinnati, OH 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 11 XX 05 1 1 60496_20010730_165055 1 378.08 34 0 0.00 17 2.19 6.37 50 2.94 2.38 8 2.63 2.06 -4.00 -4.00 -4.00 17 17 2.19 6.37 50 2.94 2.38 8 2.63 2.06 26.71 -4.00 -4.00 -4.00 0 17 11.71 12.54 582 34.24 34.56 153 26.81 16.58 54.48 9.04 6.19 17 17 11.71 12.54 582 34.24 34.56 153 26.81 16.58 54.48 54.48 9.04 6.19 0 18.00 31.30 60496_20010730_170257 1 0 -2 1 4 4 4 4 4 4 2 Price $1233.50 July 31st Austin, TX to Milwaukee, WI (connecting via Chicago O'Hare) leaving on American Airlines Flight 2064 @ 3:02pm arriving in Chicago O'Hare @ 5:43 pm leaving on American Airlines Flight 4451 @ 6:40pm arriving in Milwaukee at 7:25pm August 1st Milwaukee, WI to Austin, TX (connecting via Dallas/Ft. Worth) leaving on American Airlines Flight 3482 @ 5:20pm arriving in Dallas/Ft. Worth @ 7:54 pm leaving on American Airlines Flight 2040 @ 8:56pm arriving in Austin @ 9:59pm It is hard to tell sometimes if the system is thinking or working on my itineary or stuck. There is just silence. 60518 CHRISTY MCNEILL F a few true San Diego, CA 1 1 true N/A N/A N/A N/A N/A forOther InetSite 01to10k Yes 3 0 0 long 1 01 06 2 1 60518_20010516_164643 1 163.62 16 0 0.00 8 4.25 2.33 24 3.00 3.70 12 1.71 0.76 9.94 3.43 0.43 8 8 4.25 2.33 24 3.00 3.70 12 1.71 0.76 9.94 9.94 3.43 0.43 0 8 11.80 6.57 233 29.13 16.53 57 25.14 13.07 22.78 10.24 5.24 12 11 8.58 3.33 293 24.42 14.45 60 21.18 9.57 13.03 13.03 8.13 3.15 0 8.30 12.50 60518_20010516_165343 1 -1 -1 1 5 5 5 5 3 5 1 60518 CHRISTY MCNEILL F a few true San Diego, CA 1 1 true N/A N/A N/A N/A N/A forOther InetSite 01to10k Yes 3 0 0 long 2 02 06 2 1 60518_20010517_144608 1 132.63 14 0 0.00 7 4.06 1.61 24 3.43 3.64 11 2.17 1.60 7.25 3.53 0.86 7 7 4.06 1.61 24 3.43 3.64 11 2.17 1.60 7.25 7.25 3.53 0.86 0 7 10.91 6.40 192 27.43 15.67 50 23.67 13.26 20.31 9.34 5.34 10 9 8.48 3.83 259 25.90 17.28 67 21.33 10.07 14.00 12.68 7.96 3.73 0 12.50 14.30 60518_20010517_144944 1 -1 -1 1 5 5 5 5 4 5 1 60518 CHRISTY MCNEILL F a few true San Diego, CA 1 1 true N/A N/A N/A N/A N/A forOther InetSite 01to10k Yes 3 0 0 long 3 03 06 2 1 60518_20010521_133206 1 350.38 28 0 0.00 14 4.55 1.20 66 4.71 2.55 8 4.46 2.47 6.20 4.42 1.15 14 14 4.55 1.20 66 4.71 2.55 8 4.46 2.47 6.52 6.20 4.42 1.15 0 14 15.00 9.75 505 36.07 23.09 86 32.23 18.81 35.91 13.40 7.99 21 20 10.50 5.60 624 29.71 24.72 119 25.25 14.24 26.31 26.31 9.67 4.31 0 25.80 50.00 60518_20010521_134347 1 -1 -1 0 2 4 2 2 3 5 1 60518 CHRISTY MCNEILL F a few true San Diego, CA 1 1 true N/A N/A N/A N/A N/A forOther InetSite 01to10k Yes 3 0 0 long 4 04 06 2 1 60518_20010522_142323 0 30.01 5 -2 -2.00 2 -2.00 -2.00 13 6.50 -4.00 10 3.00 -4.00 -2.00 -2.00 -2.00 2 -2 -2.00 -2.00 13 6.50 -4.00 10 3.00 -4.00 -2.00 -2.00 -2.00 -2.00 -2 3 2.05 -4.00 16 5.33 -4.00 7 4.50 -4.00 3.38 1.38 -4.00 3 3 2.05 -4.00 16 5.33 -4.00 7 4.50 -4.00 3.38 3.38 1.38 -4.00 -2 15.40 50.00 60518_20010522_142435 1 -1 -1 0 3 4 2 2 3 5 1 60518 CHRISTY MCNEILL F a few true San Diego, CA 1 1 true N/A N/A N/A N/A N/A forOther InetSite 01to10k Yes 3 0 0 long 5 XX 06 1 1 60518_20010524_112618 1 143.57 14 0 0.00 7 3.82 1.64 36 5.14 5.81 18 3.00 1.41 7.34 3.24 0.60 7 7 3.82 1.64 36 5.14 5.81 18 3.00 1.41 7.34 7.34 3.24 0.60 0 7 12.20 5.44 224 32.00 13.90 44 30.00 14.09 16.27 11.52 5.62 11 10 8.54 2.88 286 26.00 14.14 62 22.40 7.99 12.37 12.29 8.12 2.71 0 13.90 28.60 60518_20010524_113025 1 -1 -1 1 5 5 5 5 4 5 4 I need to make arrangements to fly to Vegas on Thursday, May 31. I will need to leave at 8:00 am, return flight, 4:00 pm. No car. Using the system for an actual trip was much easier than for the hypothetical trips. It helped that I was familiar with this route, having booked it numerous times before. I did end up booking the exact flights suggested by the system. 60518 CHRISTY MCNEILL F a few true San Diego, CA 1 1 true N/A N/A N/A N/A N/A forOther InetSite 01to10k Yes 3 0 0 long 6 XX 06 1 1 60518_20010529_124633 1 187.59 16 0 0.00 8 4.22 1.14 39 4.88 4.29 14 3.57 2.37 5.91 3.98 0.99 8 8 4.22 1.14 39 4.88 4.29 14 3.57 2.37 5.91 5.91 3.98 0.99 0 8 14.49 8.34 285 35.63 21.08 67 31.14 18.19 25.86 12.86 7.51 12 11 10.53 5.10 383 31.92 25.02 98 25.91 14.57 18.43 18.43 9.75 4.61 0 10.30 25.00 60518_20010529_125132 1 -1 -1 1 5 5 5 5 4 5 2 Travel from San Diego to Providence, RI. Depart Sunday, July 22, arriving around 5 p.m. Return Sunday, August 19th, leaving around 4 p.m. I would like to know how to request the cheapest flights available? Maybe an option to hear a more cost effective flight? 60518 CHRISTY MCNEILL F a few true San Diego, CA 1 1 true N/A N/A N/A N/A N/A forOther InetSite 01to10k Yes 3 0 0 long 7 XX 06 1 1 60518_20010530_124413 0 24.39 4 0 0.00 2 5.11 -4.00 14 7.00 -4.00 8 6.00 -4.00 5.10 5.12 -4.00 2 2 5.11 -4.00 14 7.00 -4.00 8 6.00 -4.00 5.12 5.10 5.12 -4.00 0 2 3.56 -4.00 22 11.00 -4.00 15 7.00 -4.00 5.31 1.81 -4.00 3 2 3.56 -4.00 34 11.33 -4.00 15 9.50 -4.00 5.31 5.31 1.81 -4.00 0 14.30 50.00 60518_20010530_124525 1 -1 -1 0 3 4 3 4 4 5 4 Depart DFW on Monday, June 4, and returning on Friday, June 8th. Destination: Long Beach. Need a hotel in Del Mar, CA. Need a rental car. I forgot to ask for my rental car, when I called back to try to book rental car and hotel I was told there is still no information on either of these. 60518 CHRISTY MCNEILL F a few true San Diego, CA 1 1 true N/A N/A N/A N/A N/A forOther InetSite 01to10k Yes 3 0 0 long 8 XX 06 1 1 60518_20010615_180303 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60518_20010615_181145 1 -1 -1 0 5 5 5 5 4 5 1 Depart DFW on Tuesday, June 19th, travelling to San Jose, CA. Need rental car in San Jose. Depart San Jose after 5 p.m. on Tuesday, June 19th, destination Los Angeles. Need rental car and hotel in Los Angeles. Depart Los Angeles on June 20 after 5 p.m., returning to San Jose. Need car and hotel in San Jose. Depart San Jose on Thursday, June 21, after 12:00, returning to DFW. I would like to see an alternate fare option. The itinerary the system priced was over $1200 more than what I was able to find on my own. The ability to compare fares as I go along would be helpful. Also, was not able to secure hotel/car reservations. 60518 CHRISTY MCNEILL F a few true San Diego, CA 1 1 true N/A N/A N/A N/A N/A forOther InetSite 01to10k Yes 3 0 0 long 9 05 06 2 1 60518_20010618_200749 0 53.85 9 -2 -2.00 4 -2.00 -2.00 28 7.00 3.16 10 6.00 -4.00 -2.00 -2.00 -2.00 4 -2 -2.00 -2.00 28 7.00 3.16 10 6.00 -4.00 -2.00 -2.00 -2.00 -2.00 -2 5 3.82 1.95 50 10.00 3.67 14 9.00 3.37 5.86 3.31 1.83 5 5 3.82 1.95 50 10.00 3.67 14 9.00 3.37 5.86 5.86 3.31 1.83 -2 21.40 75.00 60518_20010618_200933 1 -1 -1 0 4 5 5 4 4 5 1 60518 CHRISTY MCNEILL F a few true San Diego, CA 1 1 true N/A N/A N/A N/A N/A forOther InetSite 01to10k Yes 3 0 0 long 10 06 06 2 1 60518_20010620_140137 1 231.11 22 0 0.00 11 4.95 1.58 54 4.91 4.11 14 4.00 2.94 7.76 4.67 1.35 11 11 4.95 1.58 54 4.91 4.11 14 4.00 2.94 7.76 7.76 4.67 1.35 0 11 13.63 8.18 370 33.64 19.69 69 30.10 16.67 27.48 12.25 7.13 16 15 9.99 5.52 496 31.00 28.92 126 24.67 14.45 21.12 21.12 9.20 4.76 0 11.10 27.30 60518_20010620_140808 1 -1 -1 0 4 5 4 4 4 5 1 60526 CLARISSA CARMICHAEL F never true Portland, OR 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 1 01 01 2 1 60526_20010508_174500 1 524.04 51 0 0.00 25 7.50 4.38 44 1.76 0.88 4 1.67 0.76 -4.00 -4.00 -4.00 25 25 7.28 4.62 44 1.76 0.88 4 1.67 0.76 16.39 -4.00 -4.00 -4.00 0 26 11.59 15.29 663 25.50 30.29 123 21.60 23.32 70.36 9.24 9.69 32 32 8.43 9.33 663 20.72 23.74 80 18.81 21.49 30.39 30.39 7.72 8.57 0 29.50 32.00 60526_20010508_175623 1 -1 -1 1 4 4 5 5 4 4 1 60526 CLARISSA CARMICHAEL F never true Portland, OR 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 2 02 01 2 1 60526_20010510_042700 1 382.30 41 0 0.00 20 5.36 2.29 30 1.50 0.69 3 1.42 0.61 -4.00 -4.00 -4.00 20 20 5.36 2.29 30 1.50 0.69 3 1.42 0.61 9.83 -4.00 -4.00 -4.00 0 21 12.19 10.07 587 27.95 23.93 75 25.60 21.91 29.47 11.33 9.50 23 23 10.23 9.41 587 25.52 23.60 75 23.27 21.49 29.47 29.47 9.36 8.62 0 26.70 25.00 60526_20010510_043644 1 -1 -1 1 4 4 4 4 3 4 1 60526 CLARISSA CARMICHAEL F never true Portland, OR 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 3 03 01 2 1 60526_20010515_173400 0 605.55 51 0 0.00 25 9.40 5.99 47 1.88 1.05 6 1.71 0.62 -4.00 -4.00 -4.00 25 25 9.40 5.99 47 1.88 1.05 6 1.71 0.62 20.23 -4.00 -4.00 -4.00 0 26 10.22 6.40 639 24.58 15.29 52 23.48 14.52 19.08 9.87 6.27 27 27 9.42 6.01 639 23.67 15.16 52 22.58 14.34 19.08 19.08 9.05 5.80 0 23.40 24.00 60526_20010515_180606 0 -1 -1 0 2 4 3 2 2 4 1 60526 CLARISSA CARMICHAEL F never true Portland, OR 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 4 04 01 2 1 60526_20010518_042700 0 164.94 23 0 0.00 11 5.28 0.88 22 2.00 0.77 3 1.90 0.74 6.49 5.16 0.83 11 11 5.28 0.88 22 2.00 0.77 3 1.90 0.74 6.49 6.49 5.16 0.83 0 12 6.98 3.88 209 17.42 10.45 45 14.91 6.09 17.47 6.03 2.13 12 12 6.98 3.88 209 17.42 10.45 45 14.91 6.09 17.47 17.47 6.03 2.13 0 40.90 36.40 60526_20010518_050236 1 -1 -1 1 2 3 4 3 3 4 1 60526 CLARISSA CARMICHAEL F never true Portland, OR 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 5 XX 01 1 1 60526_20010911_154900 1 558.15 77 0 0.00 38 4.58 2.40 66 1.74 0.76 3 1.70 0.74 9.85 4.44 2.26 38 38 4.58 2.40 66 1.74 0.76 3 1.70 0.74 11.19 9.85 4.44 2.26 0 39 9.73 12.15 862 22.10 24.13 107 19.87 19.95 60.80 8.39 8.90 47 47 7.14 7.33 862 18.34 18.51 80 17.00 16.24 31.25 31.25 6.62 6.46 0 30.30 23.70 60526_20010911_160439 1 0 0 1 2 3 4 4 1 4 2 Flying to Washington D.C. on September 17th and returning to Portland, OR on October 1st. Leaving at 7:05am and arriving at 12:21am. Returning flight leaves at 3:10 and arriving 10:31pm. The prices that the system offer are just awful. My real ticket for this flight cost $200 and from the system it cost $660. Also I had to change the itinerary slightly from the original because the system told me that my REAL itinerary didn't exist. 60526 CLARISSA CARMICHAEL F never true Portland, OR 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 6 XX 01 1 1 60526_20010911_160500 0 668.61 97 0 0.00 48 4.73 1.94 80 1.67 0.78 4 1.62 0.71 -4.00 -4.00 -4.00 48 48 4.73 1.94 80 1.67 0.78 4 1.62 0.71 8.79 -4.00 -4.00 -4.00 0 49 8.96 9.70 1008 20.57 19.96 101 18.90 16.32 48.38 8.14 7.90 60 60 6.33 5.94 1008 16.80 14.99 82 15.69 12.41 31.80 31.80 5.90 4.95 0 63.70 50.00 60526_20010911_162639 1 1 0 1 2 2 4 2 1 4 1 Portland, OR to Austin, TX. Leaving on October 5th and returning on October 8th. Both departures taking place in the afternoon. I planned to rent a car, but the system didn't cooperate. The system had trouble with the go back command as well as the start over command. The system was unable to find a car for me to rent. there needs to be a way to browse the available car options. 60526 CLARISSA CARMICHAEL F never true Portland, OR 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 7 XX 01 1 1 60526_20010914_182400 1 276.02 37 0 0.00 18 4.16 0.70 29 1.61 0.70 3 1.53 0.62 -4.00 -4.00 -4.00 18 18 3.93 1.20 29 1.61 0.70 3 1.53 0.62 5.01 -4.00 -4.00 -4.00 0 19 10.14 12.13 511 26.89 32.72 122 21.61 23.91 34.31 8.80 10.93 22 22 8.16 8.24 511 23.23 22.52 76 20.71 19.67 30.13 29.72 7.13 6.85 0 37.90 33.30 60526_20010914_183453 1 0 0 1 4 4 4 4 1 4 2 Flying to Los Angeles from Portland, OR. Leaving on October 15th and returning on the 20th. Staying with family so don't need car or hotel room. The system still has a problem with assumption. I will say Portland and it will automatically assume I mean Portland, Maine. It needs to ask whether I mean Portland, Maine or Oregon. Also sometimes I will say Portland and it will go okay, El Paso. The system needs to ask the person if the information it thinks it has is actually correct more often. 60526 CLARISSA CARMICHAEL F never true Portland, OR 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 8 XX 01 1 1 60526_20010919_151200 0 179.70 25 0 0.00 12 3.89 1.60 18 1.50 0.67 3 1.36 0.50 7.02 3.61 1.32 12 12 3.89 1.60 18 1.50 0.67 3 1.36 0.50 7.02 7.02 3.61 1.32 0 13 10.18 14.45 271 20.85 24.24 98 14.42 7.39 55.86 6.38 4.72 17 17 6.52 6.17 271 15.94 15.04 71 12.50 5.14 29.40 29.40 5.09 1.86 0 50.00 33.30 60526_20010919_152137 1 0 0 1 2 3 4 4 1 4 3 Leaving Portland, OR on January 7th, 2002 and flying to Philadelphia, PA. Scheduled return trip on March 15th, but that end will probably change. No ground arrangements. the system has a problem with cutting out during the conversation and then jumping in at a different point in the conversation. also, it is too senstive to background noise, the slightest noise in the room and it stops thinking I have said something. 60526 CLARISSA CARMICHAEL F never true Portland, OR 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 9 05 01 2 1 60526_20010924_211100 1 1068.48 129 0 0.00 64 5.30 3.37 103 1.61 0.87 6 1.54 0.67 -4.00 -4.00 -4.00 64 64 5.30 3.37 103 1.61 0.87 6 1.54 0.67 25.52 -4.00 -4.00 -4.00 0 65 11.17 13.23 1575 24.23 26.43 173 21.91 18.79 84.72 10.02 9.52 78 78 8.05 8.10 1575 20.19 17.90 124 18.84 13.46 61.97 61.97 7.35 5.26 0 25.20 23.40 60526_20010924_213949 1 1 0 1 2 3 4 3 1 4 1 60526 CLARISSA CARMICHAEL F never true Portland, OR 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 10 06 01 2 1 60526_20010924_224800 0 45.30 1 0 0.00 0 -1.00 -2.00 0 -1.00 -2.00 -2 -1.00 -2.00 -2.00 -1.00 -2.00 0 0 -1.00 -2.00 0 -1.00 -2.00 -2 -1.00 -2.00 -2.00 -2.00 -1.00 -2.00 -2 1 45.30 -4.00 43 43.00 -4.00 43 -1.00 -4.00 45.30 -1.00 -4.00 4 4 7.35 1.90 43 10.75 9.50 25 6.00 -4.00 10.20 10.20 6.40 -4.00 0 -3.00 -3.00 60526_20010925_004645 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 60534 CLAUDETTE CLEMENT F once true Hope Mills, NC 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 1 01 02 2 1 60534_20010517_162645 1 242.51 30 0 0.00 15 4.43 2.24 41 2.73 2.37 9 2.29 1.68 -4.00 -4.00 -4.00 15 15 4.30 2.45 41 2.73 2.37 9 2.29 1.68 10.92 -4.00 -4.00 -4.00 0 15 11.22 8.48 403 26.87 20.14 74 23.50 15.93 30.84 9.82 6.76 35 35 4.77 3.57 403 11.51 8.51 33 10.88 7.76 14.54 14.54 4.48 3.18 0 14.60 20.00 60534_20010517_164422 1 -1 -1 1 4 4 2 3 4 4 1 60534 CLAUDETTE CLEMENT F once true Hope Mills, NC 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 2 02 02 2 1 60534_20010520_163749 0 -3.00 15 0 0.00 7 4.59 1.69 18 2.57 2.51 7 1.83 1.72 -4.00 -4.00 -4.00 7 7 4.30 2.28 18 2.57 2.51 7 1.83 1.72 7.29 -4.00 -4.00 -4.00 0 8 9.55 8.70 189 23.63 20.26 55 19.14 17.06 25.37 7.29 6.37 17 17 4.46 2.72 189 11.12 7.59 24 10.31 7.05 9.39 9.39 4.15 2.48 0 0.00 0.00 60534_20010520_165630 1 -1 -1 0 1 3 1 2 4 4 1 60534 CLAUDETTE CLEMENT F once true Hope Mills, NC 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 3 03 02 2 1 60534_20010521_142758 1 1721.45 268 0 0.00 134 4.51 1.57 443 3.31 2.71 13 3.23 2.58 -4.00 -4.00 -4.00 134 134 4.35 1.87 443 3.31 2.71 13 3.23 2.58 11.00 -4.00 -4.00 -4.00 0 134 7.74 5.18 2600 19.40 12.76 121 18.64 9.23 48.34 7.43 3.80 244 244 4.21 2.26 2600 10.66 6.67 36 10.55 6.48 14.25 14.25 4.17 2.17 0 14.40 28.40 60534_20010521_161222 1 -1 -1 0 1 3 2 3 3 4 1 60534 CLAUDETTE CLEMENT F once true Hope Mills, NC 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 4 04 02 2 1 60534_20010524_180703 1 1086.60 138 0 0.00 69 4.44 1.26 237 3.43 2.46 10 3.34 2.34 -4.00 -4.00 -4.00 69 69 4.33 1.46 237 3.43 2.46 10 3.34 2.34 7.98 -4.00 -4.00 -4.00 0 69 10.73 7.45 1821 26.39 17.88 120 25.01 13.85 50.17 10.15 5.73 139 139 5.27 3.90 1821 13.10 10.66 36 12.93 10.52 13.61 13.31 5.21 3.85 0 12.20 26.10 60534_20010524_195435 1 -1 -1 0 1 3 1 3 1 4 1 60534 CLAUDETTE CLEMENT F once true Hope Mills, NC 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 5 XX 02 1 1 60534_20010807_134329 1 319.00 46 0 0.00 23 4.69 3.11 61 2.65 3.10 16 2.05 1.09 18.23 4.07 1.01 23 23 4.69 3.11 61 2.65 3.10 16 2.05 1.09 18.23 18.23 4.07 1.01 0 23 8.77 10.98 436 18.96 15.27 61 17.05 12.50 53.96 6.71 4.96 47 47 3.71 2.48 436 9.28 6.90 34 8.74 5.90 13.79 13.48 3.50 2.04 0 19.70 34.80 60534_20010807_135754 1 1 1 2 4 5 5 5 4 4 1 Round-trip flight from Raleigh/Durham Airport to Reading,PA. Leaving the morning of Aug.20,2001 and returning the afternoon of Aug.26,2001. Hotel accomadations and rental car needed. 60534 CLAUDETTE CLEMENT F once true Hope Mills, NC 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 6 XX 02 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60534_20010821_064406 1 1 0 0 1 3 3 2 1 4 2 Roundtrip from Raleigh/Durham,NC to Stockton CA. Leaving Sert. 25,2001 and returning Sept.28,2001 System couldn't understand destination city Stockton,CA 60534 CLAUDETTE CLEMENT F once true Hope Mills, NC 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 7 XX 02 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60534_20010821_064952 1 1 0 0 1 3 3 1 1 4 1 Roundtrip from Fayetteville,NC to Washing,DC. Leaving on Sept.9,2001 and returning Sept.11,2001 System unable to understand Fayetteville,NC. Also system gave date for departure before I had given one. System was trying to give Shyanne as the city for departure. 60534 CLAUDETTE CLEMENT F once true Hope Mills, NC 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 8 XX 02 1 1 60534_20010824_171807 1 304.50 36 0 0.00 18 5.03 2.40 44 2.44 2.09 8 2.12 1.62 9.79 4.75 2.14 18 18 5.03 2.40 44 2.44 2.09 8 2.12 1.62 10.90 9.79 4.75 2.14 0 18 11.38 8.42 506 28.11 21.57 89 24.53 15.78 34.82 10.00 6.25 42 42 4.84 3.07 506 12.05 8.75 30 11.61 8.38 12.40 12.40 4.66 2.86 0 25.00 44.40 60534_20010824_173605 1 1 1 2 5 5 5 5 4 4 2 Round trip flight from Raleigh/Durham,NC to Minneapolis MN. Leaving in the early AM on Nov.10,2001 and returning on Nov.26,2001. A rental car is needed. 60534 CLAUDETTE CLEMENT F once true Hope Mills, NC 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 9 05 02 2 1 60534_20010908_075906 1 1002.17 126 0 0.00 63 4.90 2.26 245 3.89 3.52 15 3.71 3.25 -4.00 -4.00 -4.00 63 63 4.55 2.42 245 3.89 3.52 15 3.71 3.25 13.45 -4.00 -4.00 -4.00 0 63 10.06 7.89 1496 23.75 18.27 77 22.89 17.09 33.31 9.68 7.37 142 142 4.41 2.64 1496 10.54 7.10 27 10.42 6.99 11.46 10.50 4.37 2.60 0 15.10 28.60 60534_20010908_083227 1 1 1 2 2 2 2 2 3 4 1 60534 CLAUDETTE CLEMENT F once true Hope Mills, NC 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 10 06 02 2 1 60534_20010913_193702 1 1065.50 128 0 0.00 64 5.31 4.17 294 4.59 5.48 34 4.13 4.04 -4.00 -4.00 -4.00 64 64 4.94 4.42 294 4.59 5.48 34 4.13 4.04 30.43 -4.00 -4.00 -4.00 0 64 10.55 8.78 1674 26.16 20.61 142 24.32 14.56 58.50 9.78 6.37 135 135 4.93 2.99 1674 12.40 8.37 33 12.25 8.20 13.34 13.34 4.86 2.91 0 19.40 37.50 60534_20010913_200716 1 1 1 2 1 3 3 3 1 4 1 60542 CLAUDIA MCGRAW F never true X, Germany 2 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 1 01 03 2 1 60542_20010506_184427 0 37.53 11 -2 -2.00 8 -2.00 -2.00 27 3.38 4.10 12 2.14 2.34 -2.00 -2.00 -2.00 8 -2 -2.00 -2.00 27 3.38 4.10 12 2.14 2.34 -2.00 -2.00 -2.00 -2.00 -2 3 1.46 -4.00 27 9.00 -4.00 12 7.50 -4.00 -4.00 -4.00 -4.00 9 7 1.64 1.69 279 31.00 63.87 201 9.75 4.13 5.35 -4.00 -4.00 -4.00 -2 58.10 85.70 60542_20010506_185243 1 -1 -1 0 1 1 1 1 1 4 1 60542 CLAUDIA MCGRAW F never true X, Germany 2 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 2 02 03 2 1 60542_20010514_153553 0 8.45 2 0 0.00 1 5.47 -4.00 12 12.00 -4.00 12 -1.00 -4.00 5.47 -1.00 -4.00 1 1 5.47 -4.00 12 12.00 -4.00 12 -1.00 -4.00 5.47 5.47 -1.00 -4.00 0 1 1.53 -4.00 5 5.00 -4.00 5 -1.00 -4.00 1.53 -1.00 -4.00 1 1 1.53 -4.00 5 5.00 -4.00 5 -1.00 -4.00 1.53 1.53 -1.00 -4.00 0 100.00 100.00 60542_20010514_154002 1 -1 -1 0 1 1 1 1 1 4 1 60542 CLAUDIA MCGRAW F never true X, Germany 2 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 3 03 03 2 1 60542_20010523_194216 0 253.75 36 -2 -2.00 21 -2.00 -2.00 100 4.76 3.73 12 4.40 3.42 -2.00 -2.00 -2.00 21 -2 -2.00 -2.00 100 4.76 3.73 12 4.40 3.42 -2.00 -2.00 -2.00 -2.00 -2 15 5.42 2.35 349 23.27 19.27 85 18.86 9.26 -4.00 -4.00 -4.00 24 24 3.36 2.25 356 14.83 14.89 72 12.35 8.77 8.53 -4.00 -4.00 -4.00 -2 74.50 81.00 60542_20010523_194927 1 -1 -1 0 3 4 2 2 1 4 1 60542 CLAUDIA MCGRAW F never true X, Germany 2 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 4 04 03 2 1 60542_20010712_100647 0 26.21 8 -2 -2.00 5 -2.00 -2.00 14 2.80 5.17 12 0.50 0.58 -2.00 -2.00 -2.00 5 -2 -2.00 -2.00 14 2.80 5.17 12 0.50 0.58 -2.00 -2.00 -2.00 -2.00 -2 3 1.60 -4.00 46 15.33 -4.00 23 11.50 -4.00 2.73 1.04 -4.00 7 6 1.18 1.06 75 10.71 8.40 23 8.67 7.03 2.73 2.73 0.87 0.82 -2 50.00 80.00 60542_20010712_160146 1 1 0 0 1 2 4 1 1 4 1 60542 CLAUDIA MCGRAW F never true X, Germany 2 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 5 XX 03 1 1 60542_20010917_155753 0 169.08 39 20 11.87 22 2.44 1.26 53 2.41 3.72 11 2.00 3.27 -4.00 -4.00 -4.00 22 22 1.56 1.90 53 2.41 3.72 11 2.00 3.27 5.52 -4.00 -4.00 -4.00 0 17 4.51 7.56 274 16.12 13.91 51 13.94 10.96 -4.00 -4.00 -4.00 38 32 2.01 1.57 413 10.87 4.11 23 10.54 3.63 5.13 -4.00 -4.00 -4.00 4 94.30 72.70 60542_20010917_162026 1 0 -2 0 1 1 2 2 1 4 2 Cincinnati to Charlotte, NC, 30 September, 11 am. Return on October 4. The system seemed to understand my requests, however, it was not able to communicate them back to me. I also noted that it could not hear me several times at some points in the conversation. 60542 CLAUDIA MCGRAW F never true X, Germany 2 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 6 XX 03 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60542_20010918_120427 1 0 -2 0 1 1 2 1 1 4 3 Cincinnati/Frankfurt, October 30, return to Cincinnati November 7 The system had a hard time hearing me. It also cut off in mid-sentence several times. It misunderstood me several times. 60542 CLAUDIA MCGRAW F never true X, Germany 2 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 7 XX 03 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60542_20010918_143242 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 Cincinnati-Raleigh Durham, Jan 11, return to Cincinnati January 13. 60542 CLAUDIA MCGRAW F never true X, Germany 2 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 8 XX 03 1 1 60542_20010920_101319 0 263.78 60 29 17.67 34 2.52 1.29 75 2.21 3.11 12 1.91 2.63 -4.00 -4.00 -4.00 34 34 1.85 1.86 75 2.21 3.11 12 1.91 2.63 6.25 -4.00 -4.00 -4.00 0 26 5.71 9.86 737 28.35 46.59 202 21.40 30.89 -4.00 -4.00 -4.00 61 48 2.21 1.46 1037 17.00 26.77 202 13.92 11.79 5.07 -4.00 -4.00 -4.00 5 130.40 76.50 60542_20010920_101749 1 0 -2 0 1 1 1 1 1 4 2 Cincinnati-Dallas, 15 October, flight in the morning, return to Cincinnati the same day, flight in the evening The system only repeated back half of the sentences. I had no idea whatsoever what part of my flight reservation was made. Also, somehow, it researched the wrong flight for me and I was not able to tell it that this was the wrong flight since it would not accept my input. After a while, it just went dead. 60542 CLAUDIA MCGRAW F never true X, Germany 2 2 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 long 9 05 03 2 1 60542_20010924_115037 0 109.88 12 0 0.00 6 4.20 1.00 55 9.17 2.32 12 8.60 2.07 5.57 3.92 0.83 6 6 4.20 1.00 55 9.17 2.32 12 8.60 2.07 5.57 5.57 3.92 0.83 0 6 10.51 5.27 273 45.50 41.32 104 33.80 33.28 -4.00 -4.00 -4.00 11 11 5.59 2.75 273 24.82 24.45 72 20.10 19.80 11.89 -4.00 -4.00 -4.00 0 17.50 83.30 60542_20010924_115401 1 1 0 0 1 1 1 1 1 4 1 60550 CLEO JEFFRIES F a few true Stanford, CA 1 2 true N/A true N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 1 01 04 2 1 60550_20010508_122033 1 269.58 33 0 0.00 16 3.02 2.40 57 3.56 4.68 18 2.60 2.75 10.65 2.51 1.31 16 16 3.02 2.40 57 3.56 4.68 18 2.60 2.75 10.65 10.65 2.51 1.31 0 17 9.98 10.17 372 21.88 19.56 75 18.56 14.44 -4.00 -4.00 -4.00 24 23 6.04 6.04 387 16.13 14.14 67 13.91 9.29 27.11 -4.00 -4.00 -4.00 0 26.30 25.00 60550_20010508_123234 1 -1 -1 1 3 3 2 3 3 5 1 60550 CLEO JEFFRIES F a few true Stanford, CA 1 2 true N/A true N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 2 02 04 2 1 60550_20010510_180313 1 921.05 159 0 0.00 79 2.63 0.85 151 1.91 1.16 8 1.83 0.93 -4.00 -4.00 -4.00 79 79 2.63 0.85 151 1.91 1.16 8 1.83 0.93 7.62 -4.00 -4.00 -4.00 0 80 6.05 7.60 1200 15.00 13.00 75 14.24 11.16 29.99 5.74 7.14 88 88 4.72 4.14 1200 13.64 10.49 68 13.01 8.76 26.61 26.61 4.47 3.43 0 51.30 49.40 60550_20010510_190305 1 -1 -1 1 2 4 2 2 2 5 1 60550 CLEO JEFFRIES F a few true Stanford, CA 1 2 true N/A true N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 3 03 04 2 1 60550_20010511_163420 0 2222.22 395 0 0.00 197 2.32 0.58 347 1.76 1.29 7 1.73 1.24 -4.00 -4.00 -4.00 197 197 2.32 0.58 347 1.76 1.29 7 1.73 1.24 5.70 -4.00 -4.00 -4.00 0 198 6.22 7.87 2958 14.94 15.38 157 14.22 11.59 59.78 5.94 6.90 230 230 4.59 4.84 2958 12.86 12.48 150 12.26 8.58 56.38 56.38 4.37 3.42 0 55.60 46.70 60550_20010511_172107 1 -1 -1 1 1 5 2 1 1 5 1 60550 CLEO JEFFRIES F a few true Stanford, CA 1 2 true N/A true N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 4 04 04 2 1 60550_20010515_114932 1 1123.50 153 0 0.00 76 2.47 0.69 150 1.97 1.56 8 1.89 1.40 6.13 2.42 0.55 76 76 2.47 0.69 150 1.97 1.56 8 1.89 1.40 6.13 6.13 2.42 0.55 0 77 9.51 11.07 1563 20.30 20.02 157 18.50 12.40 60.47 8.84 9.44 96 96 5.99 6.64 1563 16.28 16.59 150 14.87 9.26 57.07 57.07 5.45 4.07 0 17.30 14.50 60550_20010515_125050 1 -1 -1 1 2 5 2 2 1 3 1 60550 CLEO JEFFRIES F a few true Stanford, CA 1 2 true N/A true N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 5 XX 04 1 1 60550_20010521_194746 1 393.76 57 0 0.00 28 2.32 0.41 42 1.50 0.79 4 1.41 0.64 3.61 2.27 0.32 28 28 2.32 0.41 42 1.50 0.79 4 1.41 0.64 3.61 3.61 2.27 0.32 0 29 9.06 9.93 575 19.83 15.89 75 17.86 12.05 29.94 8.31 9.25 35 35 6.06 5.54 575 16.43 13.18 68 14.91 9.79 26.55 26.55 5.46 4.30 0 9.50 7.10 60550_20010521_200120 1 -1 -1 1 4 5 4 4 2 3 1 Travel 5/26 from SJC to Houston. Leave Houston 5/28 for SJC. The system didn't understand "San Jose" and "Houston" at first try. Also, there was no feedback sound (music, etc.) when I'm waiting (it would be nice to have this so I know the system is not dead). The final price of the itinerary was exorbitant (i.e., $2000+!) It would be nice to have the system always default to give you the cheapest options first. 60550 CLEO JEFFRIES F a few true Stanford, CA 1 2 true N/A true N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 6 XX 04 1 1 60550_20010614_180915 1 307.18 47 0 0.00 23 2.49 1.03 38 1.65 1.50 7 1.41 0.96 6.71 2.30 0.47 23 23 2.49 1.03 38 1.65 1.50 7 1.41 0.96 6.71 6.71 2.30 0.47 0 24 8.05 6.87 451 18.79 12.86 46 17.61 11.74 21.24 7.48 6.41 29 29 5.94 4.25 451 15.55 9.56 35 14.86 8.96 14.65 14.65 5.63 3.98 0 28.90 13.00 60550_20010614_181935 1 -1 -1 1 4 5 3 4 3 3 1 Fly from SFO to Singapore on 7/7. Return from Singapore to SFO on 7/22. When I asked for a morning flight, I was expecting anywhere from about 5am - 11am. The system started offering me flights as early as 1:30am! Also, I think the biggest quirk with this system is that it doesn't help you find the least expensive flight. It allows you to choose the times you want to fly, but many people, including myself, can be somewhat flexible with the flight times if it will cost them a lot less. 60550 CLEO JEFFRIES F a few true Stanford, CA 1 2 true N/A true N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 7 XX 04 1 1 60550_20010627_124412 1 673.35 125 -2 -2.00 62 -2.00 -2.00 113 1.82 1.65 10 1.69 1.29 -2.00 -2.00 -2.00 62 -2 -2.00 -2.00 113 1.82 1.65 10 1.69 1.29 -2.00 -2.00 -2.00 -2.00 -2 63 5.55 7.34 793 12.59 11.11 47 12.03 10.29 23.80 5.26 7.01 71 71 4.04 3.28 793 11.17 8.11 36 10.81 7.60 15.35 15.35 3.88 3.00 -2 50.90 39.30 60550_20010627_130011 1 -1 -1 1 2 5 3 2 2 3 1 SFO to Mexico City on 7/23. Return to SFO on 8/19. I don't know if the system is offering me the cheapest flight, which is what I'm looking for. I thought about taking an extra leg to Morelia (MLM) in Mexico, but the system had the hardest time understanding Morelia. Perhaps the system doesn't account for smaller airports? 60550 CLEO JEFFRIES F a few true Stanford, CA 1 2 true N/A true N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 8 XX 04 1 1 60550_20010828_152516 1 631.52 145 0 0.00 72 2.27 0.66 169 2.35 1.54 8 2.27 1.39 4.84 2.23 0.58 72 72 2.27 0.66 169 2.35 1.54 8 2.27 1.39 4.84 4.84 2.23 0.58 0 73 4.42 6.62 793 10.86 14.23 84 9.85 11.36 38.83 3.95 5.25 77 77 3.71 5.02 793 10.30 12.74 73 9.47 10.56 29.30 29.30 3.38 4.08 0 6.30 13.90 60550_20010828_153945 1 0 1 1 2 5 5 1 1 5 4 Depart September 17 from SJC to LAX. Return to SJC on 9/23. The system had a hard time picking up my voice (location and date) even though I was speaking directly into the phone. I had to repeat myself 10+ times and had to start over twice to get my message across. It wasn't very user-friendly. 60550 CLEO JEFFRIES F a few true Stanford, CA 1 2 true N/A true N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 9 05 04 2 1 60550_20010829_152642 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60550_20010829_154756 1 1 1 2 1 5 5 1 1 5 1 60550 CLEO JEFFRIES F a few true Stanford, CA 1 2 true N/A true N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 10 06 04 2 1 60550_20010830_162715 1 812.64 141 0 0.00 70 2.12 1.05 138 1.97 2.04 12 1.83 1.65 8.33 2.03 0.74 70 70 2.12 1.05 138 1.97 2.04 12 1.83 1.65 8.33 8.33 2.03 0.74 0 71 7.17 13.64 1003 14.13 16.56 120 12.61 10.64 95.28 5.91 8.64 81 81 4.35 5.12 1003 12.38 12.48 109 11.18 6.17 42.60 42.60 3.88 2.80 0 30.20 38.60 60550_20010830_164621 1 1 1 2 3 5 5 3 2 5 1 60585 COURTNEY DEWITT F a few true Warren, MI 2 2 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 1 0 0 short 1 XX 09 2 1 60585_20010508_173634 0 564.28 68 0 0.00 34 2.03 0.77 94 2.76 2.91 12 2.48 2.45 4.36 1.95 0.66 34 34 2.03 0.77 94 2.76 2.91 12 2.48 2.45 4.36 4.36 1.95 0.66 0 34 8.77 11.04 621 18.26 11.71 39 17.64 11.29 49.26 7.54 8.54 39 39 5.67 2.94 621 15.92 8.56 31 15.53 8.31 11.31 11.31 5.53 2.83 0 18.10 20.60 60585_20010508_183629 1 -1 -1 0 3 4 4 3 2 5 2 Travel from Detroit to Dallas, Noon Departure 60585 COURTNEY DEWITT F a few true Warren, MI 2 2 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 1 0 0 short 2 XX 09 1 1 60585_20010511_181759 1 539.31 64 0 0.00 32 1.77 0.40 46 1.44 0.95 6 1.29 0.46 3.17 1.73 0.32 32 32 1.77 0.40 46 1.44 0.95 6 1.29 0.46 3.17 3.17 1.73 0.32 0 32 8.18 10.93 540 16.88 17.26 73 15.06 14.12 52.01 6.76 7.57 35 35 6.01 5.96 540 15.43 14.20 58 14.18 12.30 24.56 24.56 5.47 5.09 0 8.70 12.50 60585_20010513_212444 1 -1 -1 1 4 4 3 4 4 5 2 Depart from LA to New York. One way, economy class.No car or hotel was needed. My name is Courtney Dewitt My email address is subject60585@communicator.nist.gov 60585 COURTNEY DEWITT F a few true Warren, MI 2 2 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 1 0 0 short 3 XX 09 2 1 60585_20010629_201102 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60585_20010629_202817 1 0 -2 1 4 4 2 4 5 4 2 A flight from N.Y. to L.A. 60585 COURTNEY DEWITT F a few true Warren, MI 2 2 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 1 0 0 short 4 XX 09 1 1 60585_20010813_013116 1 597.39 58 0 0.00 29 2.04 0.49 49 1.69 1.04 5 1.57 0.84 3.41 1.99 0.42 29 29 2.04 0.49 49 1.69 1.04 5 1.57 0.84 3.41 3.41 1.99 0.42 0 29 8.74 13.63 522 18.00 20.75 78 15.86 17.57 57.21 7.01 10.12 31 31 6.71 7.19 522 16.84 16.40 58 15.47 14.76 24.88 24.63 6.12 6.48 0 6.10 10.30 60585_20010813_015038 1 1 1 1 4 2 2 4 4 4 3 New York to L.A. no hotel no car needed It all worked great except for when the computer asked which flight I'd be interested in. I said North West and it corrected me by asking me to say the first, second or third flight. I think that should have been suggested in the first place. 60607 DANA HARDEN F many true Munhall, PA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 long 1 01 05 2 1 60607_20010506_234056 0 117.39 10 0 0.00 5 0.52 0.43 21 4.20 4.97 13 2.00 0.82 -4.00 -4.00 -4.00 5 5 0.52 0.43 21 4.20 4.97 13 2.00 0.82 1.24 -4.00 -4.00 -4.00 0 5 4.35 3.41 66 13.20 10.18 29 9.25 5.85 9.77 3.00 1.81 5 5 4.35 3.41 66 13.20 10.18 29 9.25 5.85 9.77 9.77 3.00 1.81 0 71.40 100.00 60607_20010506_235528 1 -1 -1 0 2 3 4 2 3 5 1 60607 DANA HARDEN F many true Munhall, PA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 long 2 02 05 2 1 60607_20010507_231927 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60607_20010507_234902 1 -1 -1 1 4 3 5 4 4 5 1 60607 DANA HARDEN F many true Munhall, PA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 long 3 03 05 2 1 60607_20010509_190737 1 1006.69 96 0 0.00 48 1.76 4.91 140 2.92 2.43 11 2.74 2.14 -4.00 -4.00 -4.00 48 48 1.76 4.91 140 2.92 2.43 11 2.74 2.14 24.19 -4.00 -4.00 -4.00 0 48 9.47 8.53 1340 27.92 23.43 148 25.36 15.52 55.20 8.50 5.28 48 48 9.47 8.53 1340 27.92 23.43 148 25.36 15.52 55.20 55.20 8.50 5.28 0 32.90 46.80 60607_20010509_195207 1 -1 -1 1 4 4 5 3 4 5 1 60607 DANA HARDEN F many true Munhall, PA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 long 4 04 05 2 1 60607_20010515_220603 1 459.08 48 0 0.00 24 0.59 0.58 44 1.83 1.66 7 1.61 1.27 -4.00 -4.00 -4.00 24 24 0.58 0.59 44 1.83 1.66 7 1.61 1.27 2.31 -4.00 -4.00 -4.00 0 24 10.18 13.65 666 27.75 34.19 175 21.35 13.91 69.05 7.62 5.53 24 24 10.18 13.65 666 27.75 34.19 175 21.35 13.91 69.05 69.05 7.62 5.53 0 15.60 13.00 60607_20010516_220330 1 -1 -1 1 4 5 5 5 4 5 1 60607 DANA HARDEN F many true Munhall, PA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 long 5 05 05 2 25 60607_20010522_002859 0 392.22 50 0 0.00 25 0.40 0.38 53 2.12 1.86 8 1.88 1.42 -4.00 -4.00 -4.00 25 25 0.40 0.38 53 2.12 1.86 8 1.88 1.42 1.61 -4.00 -4.00 -4.00 0 25 8.55 11.85 616 24.64 31.39 164 18.83 12.19 61.20 6.36 4.58 25 25 8.55 11.85 616 24.64 31.39 164 18.83 12.19 61.20 61.20 6.36 4.58 0 33.90 41.70 60607_20010522_211931 1 -1 -1 1 4 4 5 4 4 5 1 60607 DANA HARDEN F many true Munhall, PA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 long 6 XX 05 1 1 60607_20010620_005658 1 414.73 58 0 0.00 29 0.47 0.70 65 2.24 2.08 7 2.07 1.90 -4.00 -4.00 -4.00 29 29 0.47 0.70 65 2.24 2.08 7 2.07 1.90 2.87 -4.00 -4.00 -4.00 0 29 7.52 8.24 650 22.41 23.98 116 19.07 16.14 40.69 6.33 5.31 29 29 7.52 8.24 650 22.41 23.98 116 19.07 16.14 40.69 40.69 6.33 5.31 0 22.70 28.60 60607_20010620_231606 1 -1 -1 1 4 4 4 4 4 5 2 I will be flying from Pittsburgh, PA to West Palm Beach, FLA leaving on Friday, June 22, 2001 at 9:15 AM in the morning. Then, I will be flying from West Palm Beach, FLA to Pittsburgh, PA leaving on Thursday, July 5, 2001 in the afternoon. The system still has trouble interpreting different cities. For example, I said West Palm Beach 2 times and the system thought I said Washington, DC. On the third try, it worked well. 60607 DANA HARDEN F many true Munhall, PA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 long 7 XX 05 1 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60607_20010625_224038 1 -1 -1 1 5 5 5 5 5 5 2 Pittsburgh, PA to Los Angeles, CA leaving early morning on Thursday, June 28, 2001. Los Angeles, CA to Pittsburgh, PA leaving early afternoon on Saturday, June, 30, 2001. The system worked perfectly for me on this call. 60607 DANA HARDEN F many true Munhall, PA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 long 8 XX 05 1 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60607_20010625_224313 1 -1 -1 1 5 5 5 5 5 5 1 Pittsburgh, PA to Honolulu, Hawaii leaving early afternoon on Monday, July 2, 2001. Honolulu, Hawaii to Pittsburgh, PA leaving early evening on Monday, July, 9, 2001. The system worked perfectly for this call. 60607 DANA HARDEN F many true Munhall, PA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 long 9 05 05 2 26 60607_20010629_225239 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60607_20010630_152615 1 1 0 1 3 3 3 3 3 5 1 60607 DANA HARDEN F many true Munhall, PA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 long 10 06 05 2 1 60607_20010704_151804 1 373.59 38 0 0.00 19 0.77 0.89 49 2.58 2.65 12 2.06 1.39 -4.00 -4.00 -4.00 19 19 0.77 0.89 49 2.58 2.65 12 2.06 1.39 3.91 -4.00 -4.00 -4.00 0 19 12.65 14.63 711 37.42 40.97 190 28.94 18.22 67.91 9.58 6.09 19 19 12.65 14.63 711 37.42 40.97 190 28.94 18.22 67.91 67.91 9.58 6.09 0 2.00 5.60 60607_20010704_162108 1 1 0 1 5 5 5 5 5 5 1 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 1 01 06 2 1 60615_20010517_180029 1 156.55 16 0 0.00 8 3.80 1.79 29 3.63 4.72 15 2.00 1.15 8.01 3.20 0.59 8 8 3.80 1.79 29 3.63 4.72 15 2.00 1.15 8.01 8.01 3.20 0.59 0 8 11.88 5.33 244 30.50 12.69 48 28.00 11.39 19.38 10.81 4.73 12 11 8.64 2.82 304 25.33 13.36 60 22.18 8.07 12.16 11.79 8.32 2.76 0 6.90 12.50 60615_20010517_181343 1 -1 -1 1 5 5 4 5 5 4 1 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 2 02 06 2 1 60615_20010520_111523 1 128.67 14 0 0.00 7 3.70 1.32 21 3.00 2.89 9 2.00 1.26 5.64 3.38 1.10 7 7 3.70 1.32 21 3.00 2.89 9 2.00 1.26 5.64 5.64 3.38 1.10 0 7 10.90 6.34 192 27.43 15.67 50 23.67 13.26 20.29 9.33 5.26 10 9 8.48 3.78 259 25.90 17.28 67 21.33 10.07 14.02 12.48 7.98 3.71 0 0.00 0.00 60615_20010520_112536 1 -1 -1 1 4 5 5 4 4 4 1 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 3 03 06 2 1 60615_20010602_155948 1 422.69 38 0 0.00 19 3.98 1.40 63 3.32 2.83 11 2.89 2.19 6.75 3.83 1.27 19 19 3.98 1.40 63 3.32 2.83 11 2.89 2.19 6.75 6.75 3.83 1.27 0 19 14.16 6.92 644 33.89 16.01 72 31.78 13.47 29.53 13.31 6.00 31 30 8.97 3.41 746 24.06 16.89 102 21.47 8.87 19.59 19.59 8.60 2.80 0 14.30 31.60 60615_20010602_162442 1 -1 -1 0 2 4 2 3 3 4 1 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 4 04 06 2 1 60615_20010726_134717 1 310.83 32 0 0.00 16 3.61 1.28 47 2.94 2.91 10 2.47 2.29 6.67 3.41 1.03 16 16 3.61 1.28 47 2.94 2.91 10 2.47 2.29 6.67 6.67 3.41 1.03 0 16 14.64 13.97 570 35.63 30.15 127 29.53 18.38 59.31 11.66 7.56 20 20 11.71 10.09 570 28.50 23.13 110 24.21 13.28 49.12 49.12 9.74 5.06 0 12.80 25.00 60615_20010726_140138 1 1 0 1 3 4 2 2 3 4 1 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 5 XX 06 1 1 60615_20010814_214729 1 174.56 20 0 0.00 10 3.78 0.90 23 2.30 1.57 6 1.89 0.93 5.35 3.61 0.76 10 10 3.78 0.90 23 2.30 1.57 6 1.89 0.93 5.35 5.35 3.61 0.76 0 10 12.66 6.78 338 33.80 17.29 65 30.33 14.19 26.12 11.17 5.15 15 14 9.04 3.67 425 28.33 19.41 87 24.14 11.05 17.08 16.04 8.51 3.19 0 0.00 0.00 60615_20010814_221558 1 0 -2 1 4 3 4 4 2 4 3 depart boston 9/13 7:45am to los angeles leave la 9/17 at 11 pm arrive new york leave ny arrive boston 9:45 am 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 6 XX 06 1 1 60615_20010822_234440 0 776.99 72 0 0.00 36 4.38 1.67 121 3.36 2.44 10 3.17 2.19 -4.00 -4.00 -4.00 36 36 4.38 1.67 121 3.36 2.44 10 3.17 2.19 9.91 -4.00 -4.00 -4.00 0 36 15.92 8.43 1380 38.33 19.52 75 37.29 18.75 33.31 15.42 8.00 54 54 10.61 4.77 1380 25.56 12.21 60 24.91 11.34 24.48 24.48 10.35 4.41 0 16.50 33.30 60615_20010823_000801 1 0 0 1 1 1 1 1 1 4 3 leave boston 9/12, arrive lax. depart lax 2/18 to boston this was a very frustrating call. it was unclear how to specify which of 3 flights i wanted. once the system got hung up, i was unable to get the flight i was trying to. i tried to say scratch that several times, but it kept bringing me back to my question that i was trying to erase. finally i had to start over completely. by this, i was so frustrated that i said the wrong departure date. it would be helpful if the system provided the information on how to start over or scratch the question in advance. 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 7 XX 06 1 1 60615_20010823_174008 0 237.88 30 0 0.00 15 4.72 1.83 39 2.60 1.99 7 2.29 1.64 -4.00 -4.00 -4.00 15 15 4.72 1.83 39 2.60 1.99 7 2.29 1.64 9.36 -4.00 -4.00 -4.00 0 15 9.74 9.50 349 23.27 22.71 84 18.93 15.86 37.46 7.75 5.81 18 18 8.11 6.31 349 19.39 16.33 69 16.47 10.98 28.22 28.22 6.93 3.94 0 7.70 20.00 60615_20010823_174929 1 0 0 1 3 2 4 3 2 4 1 depart boston early morning nov 30 arrive Las Vegas. America West airline. leave las vegas 4:46pm arrive boston 12 am 10/2 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 8 XX 06 1 1 60615_20010831_101802 1 260.97 24 0 0.00 12 3.44 0.91 34 2.83 2.59 10 2.18 1.33 6.13 3.20 0.35 12 12 3.44 0.91 34 2.83 2.59 10 2.18 1.33 6.13 6.13 3.20 0.35 0 12 17.30 13.25 507 42.25 27.97 117 35.45 15.84 54.53 13.92 6.47 17 17 12.21 9.39 507 29.82 21.47 102 25.31 11.07 45.69 45.69 10.12 3.82 0 14.70 25.00 60615_20010831_103526 1 0 0 1 3 3 2 3 2 4 1 boston to san antonio, connecting in dallas. depart 11/01. return to boston, connecting in dallas 11/06 it would be very helpful if the system, when giving different time and airline options, would also give the prices of the flights. this would help with the selection process. i have never been satisfied with the price of my selected flights, and would appreciate the info before i choose my itinerary. 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 9 XX 06 1 20 60615_20010910_103626 1 179.63 18 0 0.00 9 3.79 1.45 25 2.78 2.11 7 2.25 1.49 7.25 3.36 0.69 9 9 3.79 1.45 25 2.78 2.11 7 2.25 1.49 7.25 7.25 3.36 0.69 0 9 15.00 10.56 347 38.56 24.64 84 32.88 19.02 37.06 12.24 7.01 13 13 10.38 6.34 347 26.69 17.06 69 23.17 11.88 27.86 27.86 8.92 3.72 0 4.00 11.10 60615_20010910_104826 1 0 0 1 4 4 3 4 2 4 1 depart boston 12/20 at 8:10 pm, arrive London Heathrow. Depart London 1/2 at 6:35pm arrive Boston 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 10 05 06 2 1 60615_20010910_105228 0 452.19 56 0 0.00 28 4.51 2.98 75 2.68 2.09 7 2.52 1.95 -4.00 -4.00 -4.00 28 28 4.51 2.98 75 2.68 2.09 7 2.52 1.95 17.24 -4.00 -4.00 -4.00 0 28 10.56 6.18 765 27.32 15.60 57 26.22 14.75 22.07 10.13 5.86 37 37 7.99 3.17 765 20.68 8.84 44 20.03 8.03 15.73 15.73 7.77 2.93 0 20.00 42.90 60615_20010910_110632 1 1 0 1 1 2 2 1 2 4 1 60615 DANIELLE CASTLE F a few true Jamaica Plain, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 11 06 06 2 1 60615_20010923_233426 1 289.07 24 0 0.00 12 4.06 1.24 44 3.67 2.64 9 3.18 2.14 -4.00 -4.00 -4.00 12 12 4.06 1.24 44 3.67 2.64 9 3.18 2.14 7.05 -4.00 -4.00 -4.00 0 12 17.79 17.03 502 41.83 36.24 142 32.73 18.71 66.60 13.36 7.69 17 17 12.56 12.21 502 29.53 27.86 127 23.44 12.45 56.80 56.80 9.79 4.52 0 6.80 16.70 60615_20010923_234323 1 1 0 1 4 3 4 4 2 4 1 60623 DAPHNE MADISON F never true Los Angeles, CA 0 1 N/A N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k No morethan3 2 0 short 1 XX 03 1 1 60623_20010520_101954 0 351.84 45 6 5.54 24 2.61 1.08 83 3.46 2.75 12 3.09 2.11 -4.00 -4.00 -4.00 25 25 2.42 1.32 83 3.32 2.78 12 2.96 2.16 4.75 -4.00 -4.00 -4.00 1 21 11.24 10.24 1121 53.38 45.50 126 49.75 43.45 47.64 9.42 6.09 39 38 6.07 7.93 1125 28.85 30.02 126 26.29 25.77 47.64 47.64 4.95 3.92 0 31.80 56.00 60623_20010520_104755 1 -1 -1 1 4 5 4 5 5 4 1 I made plans to go to Washington, D.C. As, this was my first time flying to D.C., I didn't know there were two airports, so when I asked the prompter to help, it couldn't, so I guessed and, picked one of the two choices it gave me. 60623 DAPHNE MADISON F never true Los Angeles, CA 0 1 N/A N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k No morethan3 2 0 short 2 XX 03 1 1 60623_20010816_101409 1 285.27 38 1 0.22 19 1.88 0.65 46 2.42 1.61 6 2.22 1.40 3.49 1.79 0.54 19 19 1.88 0.65 46 2.42 1.61 6 2.22 1.40 3.49 3.49 1.79 0.54 0 19 10.39 9.72 749 39.42 39.50 111 35.44 36.52 41.36 8.67 6.36 29 29 6.67 7.49 749 25.83 28.25 111 22.79 23.43 41.36 41.36 5.43 3.46 0 16.70 15.80 60623_20010816_110009 1 1 1 2 5 5 5 5 5 4 1 I scheduled a trip to Atlanta, Ga, from Los Angeles on 10-03-01, departing Atlanta on 10-09-01. I also booked a rental car. I had no problems during the conversation with the system. But it was hard getting through prior to this, the line was busy a lot, or it picked up, and nothing happened. 60623 DAPHNE MADISON F never true Los Angeles, CA 0 1 N/A N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k No morethan3 2 0 short 3 XX 03 1 1 60623_20010913_094246 0 253.50 36 1 1.09 18 1.95 0.84 35 1.94 1.39 5 1.76 1.20 -4.00 -4.00 -4.00 18 18 1.95 0.84 35 1.94 1.39 5 1.76 1.20 3.70 -4.00 -4.00 -4.00 0 18 9.10 6.63 772 42.89 39.49 106 39.18 37.32 -4.00 -4.00 -4.00 31 31 5.15 4.38 772 24.90 25.20 74 23.27 23.90 18.11 -4.00 -4.00 -4.00 0 32.60 38.90 60623_20010913_101818 1 1 1 2 2 2 5 2 4 4 2 Traveling to Detroit, Mich, renting a car from Avis & staying at the marriott The system faded out a couple of times, whil it was confirming something ;IE: when it repeated the flight number, it faded out, I only heard one number,not all three. 60623 DAPHNE MADISON F never true Los Angeles, CA 0 1 N/A N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k No morethan3 2 0 short 4 XX 03 1 1 60623_20010927_024154 1 314.79 50 12 9.69 26 2.17 0.89 47 1.81 1.39 6 1.64 1.11 -4.00 -4.00 -4.00 28 28 1.99 1.09 48 1.71 1.38 6 1.56 1.12 4.72 -4.00 -4.00 -4.00 2 24 8.32 6.14 877 36.54 33.98 117 33.04 30.00 22.14 7.72 5.51 44 44 4.32 3.36 883 20.07 20.80 82 18.63 18.69 15.43 15.08 4.07 2.95 1 44.40 53.60 60623_20010927_025448 1 1 1 2 2 1 4 1 2 4 1 Leaving from L A to Chicago, Il, on 10/11/01, no Hotels, and a rent a car. The system kept saying it didn't understand my request, and later during the call, it kept cutting out near the end of a question, and when it was confirming what I had said. 60666 DARLENE RUFFIN F a few true X, GA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 1 0 long 1 01 09 2 1 60666_20010509_195609 1 306.06 36 0 0.00 18 2.26 1.39 45 2.50 2.36 11 2.00 1.06 7.48 1.96 0.49 18 18 2.26 1.39 45 2.50 2.36 11 2.00 1.06 7.48 7.48 1.96 0.49 0 18 8.99 13.47 348 19.33 23.85 85 15.47 17.86 53.10 6.39 8.01 19 19 7.30 8.55 348 18.32 20.31 79 14.94 14.42 34.65 34.65 5.78 5.56 0 22.20 22.20 60666_20010509_201043 1 -1 -1 1 4 5 5 5 3 4 1 60666 DARLENE RUFFIN F a few true X, GA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 1 0 long 2 02 09 2 1 60666_20010514_143920 1 331.66 40 0 0.00 20 2.28 1.41 55 2.75 3.19 14 2.16 1.83 -4.00 -4.00 -4.00 20 20 2.21 1.49 55 2.75 3.19 14 2.16 1.83 7.50 -4.00 -4.00 -4.00 0 20 8.66 16.74 349 17.45 22.49 86 13.84 16.09 73.25 5.26 7.20 21 21 6.33 8.32 349 16.62 19.05 76 13.65 13.68 33.73 33.73 4.97 5.60 0 9.10 15.00 60666_20010514_145004 1 -1 -1 1 2 2 3 3 3 4 1 60666 DARLENE RUFFIN F a few true X, GA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 1 0 long 3 03 09 2 1 60666_20010529_234422 0 513.02 82 0 0.00 41 1.89 0.53 70 1.71 1.27 8 1.55 0.78 4.54 1.83 0.32 41 41 1.89 0.53 70 1.71 1.27 8 1.55 0.78 4.54 4.54 1.83 0.32 0 41 6.76 11.41 460 11.22 7.68 39 10.53 6.34 49.33 5.70 9.27 44 44 4.01 2.23 460 10.45 5.31 20 10.23 5.16 8.72 8.17 3.91 2.16 0 5.70 4.90 60666_20010529_235919 1 -1 -1 0 1 4 4 2 3 4 1 60666 DARLENE RUFFIN F a few true X, GA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 1 0 long 4 04 09 2 1 60666_20010530_222628 0 214.48 44 0 0.00 22 2.15 0.95 47 2.14 2.14 11 1.71 0.85 6.02 1.97 0.40 22 22 2.15 0.95 47 2.14 2.14 11 1.71 0.85 6.02 6.02 1.97 0.40 0 22 3.88 2.20 229 10.41 5.38 20 9.95 5.05 8.32 3.67 2.01 22 22 3.88 2.20 229 10.41 5.38 20 9.95 5.05 8.32 8.32 3.67 2.01 0 12.80 13.60 60666_20010530_224013 1 -1 -1 0 2 4 5 2 3 4 1 60666 DARLENE RUFFIN F a few true X, GA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 1 0 long 5 XX 09 1 1 60666_20010622_105727 1 305.81 30 0 0.00 15 2.29 1.38 34 2.27 2.81 12 1.57 0.85 7.04 1.95 0.44 15 15 2.29 1.38 34 2.27 2.81 12 1.57 0.85 7.04 7.04 1.95 0.44 0 15 11.86 22.98 300 20.00 26.14 87 15.21 19.13 89.08 6.34 8.78 16 16 7.89 10.29 300 18.75 22.00 79 14.73 15.56 35.72 35.72 6.04 7.38 0 32.40 20.00 60666_20010622_110730 1 -1 -1 1 2 2 5 2 3 5 3 Going from Atlanta, GA to Manchester, NH on July 27 @ 9.40 pm arriving in Manchester @ 1.45 pm Flight #8051 Return Flight leaving Manchester at 11.50 pm on August 1 and arriving in Atlanta, GA at 3.30 pm I wanted to fly from Chattanooga, TN to Burlington, VT but I could never get the system to understand where I was wanting to fly too I tried several times but never did the system understand where I was trying to fly from where or to where so I had to change my travel plans 60682 DESIREE THURMAN F never true Bloomington, IL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 3 0 0 long 1 01 02 2 1 60682_20010508_XXXXXX missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60682_20010508_135705 1 -1 -1 1 2 4 1 2 2 4 1 60682 DESIREE THURMAN F never true Bloomington, IL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 3 0 0 long 2 02 02 2 1 60682_20010510_131840 0 -3.00 65 0 0.00 32 4.52 1.18 97 3.03 2.22 10 2.81 1.85 -4.00 -4.00 -4.00 32 32 4.46 1.36 97 3.03 2.22 10 2.81 1.85 7.67 -4.00 -4.00 -4.00 0 33 9.09 4.27 750 22.73 10.98 40 22.19 10.71 16.21 8.86 4.14 58 58 5.07 3.40 750 12.93 10.31 30 12.63 10.15 11.39 11.39 4.96 3.32 0 15.50 28.10 60682_20010510_133433 1 -1 -1 0 1 5 5 1 1 4 1 60682 DESIREE THURMAN F never true Bloomington, IL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 3 0 0 long 3 03 02 2 1 60682_20010522_194542 1 615.78 90 0 0.00 45 4.07 1.14 69 1.53 1.06 6 1.43 0.82 -4.00 -4.00 -4.00 45 45 4.02 1.28 69 1.53 1.06 6 1.43 0.82 7.70 -4.00 -4.00 -4.00 0 45 8.92 7.61 972 21.60 18.37 107 19.66 13.10 43.20 8.14 5.60 89 89 4.41 3.00 972 10.92 8.17 36 10.64 7.76 14.25 14.25 4.29 2.82 0 14.50 15.60 60682_20010522_200506 1 -1 -1 1 4 5 4 4 2 5 1 60682 DESIREE THURMAN F never true Bloomington, IL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 3 0 0 long 4 04 02 2 1 60682_20010525_093928 1 704.42 100 0 0.00 50 3.61 1.23 93 1.86 2.20 13 1.63 1.52 -4.00 -4.00 -4.00 50 50 3.56 1.33 93 1.86 2.20 13 1.63 1.52 9.93 -4.00 -4.00 -4.00 0 50 9.85 7.94 1223 24.46 18.59 119 22.53 12.75 49.01 9.05 5.64 89 89 5.41 3.69 1223 13.74 9.98 36 13.49 9.75 13.62 13.26 5.32 3.61 0 9.70 10.00 60682_20010525_100632 1 -1 -1 1 2 5 5 2 1 4 1 60682 DESIREE THURMAN F never true Bloomington, IL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 3 0 0 long 5 XX 02 1 1 60682_20010531_125641 0 308.71 42 0 0.00 21 3.80 0.95 41 1.95 1.28 5 1.80 1.11 6.92 3.65 0.64 21 21 3.80 0.95 41 1.95 1.28 5 1.80 1.11 6.92 6.92 3.65 0.64 0 21 10.22 10.37 506 24.10 23.93 97 20.45 17.58 39.42 8.76 8.12 48 48 4.25 2.63 506 10.54 7.03 27 10.19 6.67 9.71 9.15 4.15 2.56 0 24.40 23.80 60682_20010531_130915 1 -1 -1 0 2 4 4 3 1 4 3 Tampa, FL on 6/1 to Lexington KY, returning 6/10. Flights leave late am. Rental car in Lexington; Hotel in Richmond, KY Needed a hotel in Richmond, not Lexington. The system couldn't understand. Also, I would need to know prices and fare restrictions prior to booking flights. 60682 DESIREE THURMAN F never true Bloomington, IL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 3 0 0 long 6 XX 02 1 1 60682_20010614_132058 1 253.93 28 0 0.00 14 3.90 1.84 29 2.07 2.92 12 1.31 0.63 10.01 3.43 0.54 14 14 3.90 1.84 29 2.07 2.92 12 1.31 0.63 10.01 10.01 3.43 0.54 0 14 13.64 12.15 441 31.50 28.79 103 26.00 20.96 -4.00 -4.00 -4.00 37 37 5.12 3.34 441 11.92 8.56 27 11.50 8.29 11.23 -4.00 -4.00 -4.00 0 10.30 14.30 60682_20010614_133323 1 -1 -1 1 4 5 5 5 1 4 2 Orlando to Albequerque on 6/15 return to Orlando 6/18 No car; no hotel 60682 DESIREE THURMAN F never true Bloomington, IL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 3 0 0 long 7 XX 02 1 1 60682_20010710_114401 1 341.25 42 0 0.00 21 3.66 1.03 33 1.57 1.21 6 1.35 0.67 6.95 3.50 0.73 21 21 3.66 1.03 33 1.57 1.21 6 1.35 0.67 6.95 6.95 3.50 0.73 0 21 11.98 8.00 611 29.10 17.51 64 27.35 15.98 26.57 11.25 7.46 46 46 5.20 3.31 611 13.28 9.95 31 12.89 9.70 11.10 11.00 5.07 3.22 0 18.20 19.00 60682_20010710_115355 1 0 -2 1 5 5 5 5 3 4 2 Albequerque to Tampa leaving morning 9/1 returning morning 9/5 60682 DESIREE THURMAN F never true Bloomington, IL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 3 0 0 long 8 XX 02 1 1 60682_20010906_113006 1 282.70 37 0 0.00 18 4.49 1.12 34 1.89 1.64 6 1.65 1.32 -4.00 -4.00 -4.00 18 18 4.20 1.53 34 1.89 1.64 6 1.65 1.32 6.78 -4.00 -4.00 -4.00 0 19 9.86 7.53 443 23.32 17.30 65 21.00 14.46 27.18 8.90 6.44 38 38 4.90 3.11 448 11.79 8.57 28 11.35 8.24 10.84 9.62 4.77 3.05 0 26.50 33.30 60682_20010906_114806 1 0 -2 1 3 4 2 2 1 4 3 Leaving ABQ around noon 12/26/01 to Tampa Leaving Tampa around noon 1/2/02 to ABQ No hotel, no car Talk and Travel seemed slow to respond. I could not get additional times when the first 3 were not good; it interpreted "Lets try another time" as a "NO", and "lets start over" as a "YES". I know I probably wasn't using any specific key words, but if this call resulted in real tickets, I would have been frustrated. Also, it is still easier for me to book online with a specific airline website where I can see options and prices. 60682 DESIREE THURMAN F never true Bloomington, IL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 3 0 0 long 9 05 02 2 1 60682_20010908_121758 1 1084.64 154 0 0.00 77 4.09 1.00 139 1.81 1.39 9 1.71 1.12 -4.00 -4.00 -4.00 77 77 4.02 1.17 139 1.81 1.39 9 1.71 1.12 7.59 -4.00 -4.00 -4.00 0 77 9.04 6.41 1645 21.36 15.69 74 20.67 14.56 32.28 8.73 5.86 165 165 4.19 2.77 1645 9.97 7.62 31 9.84 7.46 14.14 14.14 4.12 2.66 0 8.60 10.40 60682_20010908_124903 1 1 1 2 1 4 2 4 1 4 1 60682 DESIREE THURMAN F never true Bloomington, IL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 3 0 0 long 10 06 02 2 1 60682_20010917_120957 1 509.56 74 0 0.00 37 4.39 0.85 56 1.51 1.04 5 1.42 0.87 -4.00 -4.00 -4.00 37 37 4.15 1.31 56 1.51 1.04 5 1.42 0.87 6.62 -4.00 -4.00 -4.00 0 37 8.66 6.75 767 20.73 15.28 64 19.53 13.61 26.42 8.17 6.13 73 73 4.30 2.83 767 10.51 7.88 32 10.21 7.51 13.25 13.25 4.18 2.64 0 16.10 16.20 60682_20010917_123053 1 1 1 2 2 4 2 4 1 4 1 60712 DOLLY HANNA F a few true Ann Arbor, MI 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 10to20k Yes 3 0 0 short 1 XX 08 1 1 60712_20010509_104329 1 252.39 35 0 0.00 17 4.20 1.10 36 2.12 1.54 6 1.88 1.20 -4.00 -4.00 -4.00 17 17 3.51 1.61 36 2.12 1.54 6 1.88 1.20 6.55 -4.00 -4.00 -4.00 0 18 8.11 8.32 412 22.89 25.94 92 18.82 19.97 28.51 6.91 6.79 18 18 8.11 8.32 412 22.89 25.94 92 18.82 19.97 28.51 28.51 6.91 6.79 0 33.30 17.60 60712_20010509_105236 1 -1 -1 1 4 4 4 4 2 5 1 round trip airfare going from boston to atlanta may 18-20. would have been nice if at the end the system asked whether there was any more questions before hanging up. it seemed abrupt. also, the price was only mentioned once and it seemed to be really quick. the reason i knew the price was that i had just booked it. if i had no idea what the price was, i probably would not have caught the price. that is why i mentioned hanging up too quickly. i would have liked to ask it before it got booked and finalized. 60712 DOLLY HANNA F a few true Ann Arbor, MI 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 10to20k Yes 3 0 0 short 2 XX 08 1 1 60712_20010509_110752 1 316.56 41 0 0.00 20 4.00 1.02 43 2.15 1.73 6 1.95 1.51 -4.00 -4.00 -4.00 20 20 3.42 1.42 43 2.15 1.73 6 1.95 1.51 6.18 -4.00 -4.00 -4.00 0 21 9.89 11.22 563 26.81 34.35 140 21.15 23.10 47.92 7.99 7.25 21 21 9.89 11.22 563 26.81 34.35 140 21.15 23.10 47.92 47.92 7.99 7.25 0 25.60 20.00 60712_20010509_111859 1 -1 -1 1 2 4 3 2 1 5 1 a roundtrip air from boston to beijing may 23-29 with hotel. this system would be good to use if you know that you want to book the flight for sure. it would be nice if it could price things for you and give you options and not just book it. also rather than asking "where would you like to go next?" would be nice if it asked in the beginning whether it is a one way or a round trip ticket then it'll know where you want to go next - the return trip. in looking for a hotel - it would be good if someone was familiar with the area because it gives you names. when i asked where it was located in the city, it didn't understand me. it doesn't ask what is important to me - location, price, etc. it is good about giving the iternery, but it doesn't give the price and when i asked the price it didn't give it to me after the inital time they tell you the price. 60712 DOLLY HANNA F a few true Ann Arbor, MI 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 10to20k Yes 3 0 0 short 3 XX 08 1 1 60712_20010620_141932 1 268.96 41 0 0.00 20 4.47 1.35 46 2.30 2.18 10 1.89 1.24 -4.00 -4.00 -4.00 20 20 4.03 1.87 46 2.30 2.18 10 1.89 1.24 7.87 -4.00 -4.00 -4.00 0 21 7.07 5.79 389 18.52 18.05 66 16.15 14.78 21.17 6.37 4.93 21 21 7.07 5.79 389 18.52 18.05 66 16.15 14.78 21.17 21.17 6.37 4.93 0 39.10 35.00 60712_20010620_142729 1 -1 -1 1 2 4 2 2 1 5 4 flight from boston to detroit. i think it would be helpful if the system asked whether you wanted one way or roundtrip rather than thinking of it in segments. when i am booking a flight cost is the most important and the system seems to look at it from whether the times are reasonable. it's hard to go back once something has been agreed to. it would be nice to go back and change things and not have them as final until the end of conversation. 60712 DOLLY HANNA F a few true Ann Arbor, MI 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 10to20k Yes 3 0 0 short 4 XX 08 1 1 60712_20010621_144406 1 250.41 27 0 0.00 13 5.09 3.67 69 5.31 5.31 18 4.25 3.86 -4.00 -4.00 -4.00 13 13 4.93 3.84 69 5.31 5.31 18 4.25 3.86 15.09 -4.00 -4.00 -4.00 0 14 11.79 9.81 470 33.57 29.00 90 29.23 25.01 28.81 10.48 8.84 14 14 11.79 9.81 470 33.57 29.00 90 29.23 25.01 28.81 28.81 10.48 8.84 0 23.20 61.50 60712_20010621_145148 1 -1 -1 1 4 4 4 4 2 5 3 rountrip airfare from boston to new york labor day weekend. it would be nice if the system could ask round trip or one way. i don't think i would use this system again b/c the internet makes booking flights easy. when too much information was given to the system...it took it a bit of time for it to figure everything out...it wasn't a flowing conversation. 60720 DOLORES KESSLER F never true Chambersburg, PA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none Yes 0 0 0 long 1 01 05 2 1 60720_20010508_133423 0 499.95 14 0 0.00 7 2.04 1.40 38 5.43 3.51 12 4.33 2.16 5.15 1.52 0.31 7 7 2.04 1.40 38 5.43 3.51 12 4.33 2.16 5.15 5.15 1.52 0.31 0 7 4.49 2.38 95 13.57 7.14 29 11.00 2.37 9.77 3.61 0.53 7 7 4.49 2.38 95 13.57 7.14 29 11.00 2.37 9.77 9.77 3.61 0.53 0 5.10 28.60 60720_20010508_135125 1 -1 -1 0 2 4 2 2 2 5 1 60720 DOLORES KESSLER F never true Chambersburg, PA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none Yes 0 0 0 long 2 02 05 2 1 60720_20010509_124658 1 538.23 72 0 0.00 36 1.21 0.84 139 3.86 2.72 10 3.69 2.54 -4.00 -4.00 -4.00 36 36 1.21 0.85 139 3.86 2.72 10 3.69 2.54 3.04 -4.00 -4.00 -4.00 0 36 7.39 5.58 752 20.89 15.69 76 19.31 12.71 26.99 6.83 4.52 36 36 7.39 5.58 752 20.89 15.69 76 19.31 12.71 26.99 26.99 6.83 4.52 0 20.60 51.40 60720_20010509_141247 1 -1 -1 1 2 2 4 3 2 5 1 60720 DOLORES KESSLER F never true Chambersburg, PA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none Yes 0 0 0 long 3 03 05 2 1 60720_20010511_162508 0 130.01 12 0 0.00 6 1.06 0.76 14 2.33 2.42 7 1.40 0.89 -4.00 -4.00 -4.00 6 6 1.02 0.82 14 2.33 2.42 7 1.40 0.89 2.19 -4.00 -4.00 -4.00 0 6 4.52 3.09 80 13.33 9.14 29 10.20 5.54 9.77 3.47 1.92 6 6 4.52 3.09 80 13.33 9.14 29 10.20 5.54 9.77 9.77 3.47 1.92 0 21.40 33.30 60720_20010514_114037 1 -1 -1 0 1 2 2 1 1 5 1 60720 DOLORES KESSLER F never true Chambersburg, PA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none Yes 0 0 0 long 4 04 05 2 1 60720_20010521_143249 0 383.00 60 0 0.00 30 1.21 0.80 84 2.80 2.19 8 2.62 1.99 3.15 1.14 0.73 30 30 1.21 0.80 84 2.80 2.19 8 2.62 1.99 3.15 3.15 1.14 0.73 0 30 5.80 4.47 487 16.23 11.39 40 15.41 10.65 15.58 5.46 4.14 30 30 5.80 4.47 487 16.23 11.39 40 15.41 10.65 15.58 15.58 5.46 4.14 0 41.70 50.00 60720_20010521_151312 1 -1 -1 0 3 4 4 2 1 5 1 60720 DOLORES KESSLER F never true Chambersburg, PA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none Yes 0 0 0 long 5 XX 05 1 1 60720_20010524_094824 0 632.27 64 0 0.00 32 1.16 0.81 103 3.22 2.25 8 3.06 2.11 -4.00 -4.00 -4.00 32 32 1.16 0.81 103 3.22 2.25 8 3.06 2.11 2.67 -4.00 -4.00 -4.00 0 32 8.80 10.40 815 25.47 28.86 156 21.26 16.57 56.61 7.25 5.76 32 32 8.80 10.40 815 25.47 28.86 156 21.26 16.57 56.61 56.61 7.25 5.76 0 17.50 22.60 60720_20010524_100858 1 -1 -1 1 3 4 4 4 3 5 1 Attending a conference in Lake Geneva,WI on June 17. Will fly from Harrisburg, Pa into Millwaukee on 6/17 a.m. Departing Millwaukee, WI on June 22 p.m. flying into Harrisburg, PA The conference is actually in Lake Geneva, WI. The system had a problem with that, apparently there is no airport there. I think the system should recommend the nearest airport. When people are attending a conference or other event, they don't always know where the nearest airport is to that area. 60720 DOLORES KESSLER F never true Chambersburg, PA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none Yes 0 0 0 long 6 XX 05 1 1 60720_20010613_121954 0 358.72 52 0 0.00 26 1.20 0.99 85 3.27 3.18 12 2.92 2.69 4.19 1.08 0.80 26 26 1.20 0.99 85 3.27 3.18 12 2.92 2.69 4.19 4.19 1.08 0.80 0 26 6.65 4.80 531 20.42 15.23 64 18.68 12.63 19.80 6.12 4.07 26 26 6.65 4.80 531 20.42 15.23 64 18.68 12.63 19.80 19.80 6.12 4.07 0 40.00 46.20 60720_20010613_123406 1 -1 -1 0 1 4 4 1 1 5 1 Attending a conference in Boston, Ma. Flying out of Hagerstown, MD on 6/18, returning to Hagerstown on 6/22. The system could not complete the return trip even though I was flying out of this airport I could not get it to understand for me to fly back. Frustrating. 60720 DOLORES KESSLER F never true Chambersburg, PA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none Yes 0 0 0 long 7 XX 05 1 1 60720_20010713_152911 1 390.93 52 0 0.00 26 1.45 1.57 82 3.15 3.72 16 2.64 2.69 -4.00 -4.00 -4.00 26 26 1.45 1.57 82 3.15 3.72 16 2.64 2.69 6.54 -4.00 -4.00 -4.00 0 26 7.82 9.42 587 22.58 26.48 130 18.28 15.18 46.77 6.26 5.17 26 26 7.82 9.42 587 22.58 26.48 130 18.28 15.18 46.77 46.77 6.26 5.17 0 20.70 32.00 60720_20010713_154357 1 0 -2 1 2 4 3 2 2 5 1 Attending a conference in Denver CO on 10/2/2001 leaving BWI Airport in the a.m. Departing Denver, CO on 10/7/2001 late afternoon, arriving at BWI. System seems to have a hard time with October dates. This is the second time I've used October and I have had problems both times. 60720 DOLORES KESSLER F never true Chambersburg, PA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none Yes 0 0 0 long 8 XX 05 1 1 60720_20010816_135800 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60720_20010816_140958 1 0 -2 1 4 4 4 4 4 5 1 Departing BWI airport on 10/13/2001 at 8:05A and arriving in Jacksonville, Fl at 10:03A. Departing Jacksonville, FL on 9/30/2001 at 10:40A and arriving at BWI at 12:39P. System seemed to work more smoothly this time (understanding what I was saying). 60720 DOLORES KESSLER F never true Chambersburg, PA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none Yes 0 0 0 long 9 05 05 2 1 60720_20010820_161137 0 -3.00 24 0 0.00 12 0.66 1.71 13 1.08 2.54 9 0.36 0.50 -4.00 -4.00 -4.00 12 12 0.66 1.72 13 1.08 2.54 9 0.36 0.50 6.06 -4.00 -4.00 -4.00 0 12 3.24 3.46 110 9.17 10.24 30 7.27 8.25 10.33 2.60 2.77 13 12 3.24 3.46 112 8.62 10.00 30 6.83 8.01 10.33 10.33 2.60 2.77 0 61.50 41.70 60720_20010820_162557 0 -2 0 0 1 1 1 1 1 5 1 60720 DOLORES KESSLER F never true Chambersburg, PA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite none Yes 0 0 0 long 10 06 05 2 1 60720_20010823_160529 1 819.04 86 0 0.00 43 1.19 0.94 137 3.19 2.22 9 3.05 2.05 -4.00 -4.00 -4.00 43 43 1.19 0.94 137 3.19 2.22 9 3.05 2.05 5.14 -4.00 -4.00 -4.00 0 43 9.30 11.31 1249 29.05 33.20 207 24.81 18.39 70.98 7.83 5.99 43 43 9.30 11.31 1249 29.05 33.20 207 24.81 18.39 70.98 70.98 7.83 5.99 0 27.70 38.10 60720_20010823_163105 1 1 0 1 2 4 4 2 2 5 1 60739 DOMINIQUE CHILDRESS F many true Chicago, IL 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 100to200k Yes 3 1 1 short 1 XX 01 1 1 60739_20010518_123500 0 174.22 23 0 0.00 11 5.83 0.91 25 2.27 0.90 4 2.10 0.74 -4.00 -4.00 -4.00 11 11 5.83 0.91 25 2.27 0.90 4 2.10 0.74 7.53 -4.00 -4.00 -4.00 0 12 8.97 10.45 242 20.17 15.58 63 16.27 8.17 41.33 6.03 2.41 17 17 5.51 2.42 242 14.24 7.55 34 13.00 5.76 10.59 10.29 5.22 2.15 0 72.00 63.60 60739_20010518_124150 1 -1 -1 0 4 4 2 5 2 4 3 I wanted to go from Chicago to San Francisco June 15th - 18th. Everything went very smoothly, except for a few things: 1/ I said "eighteenth" but she understood is as just "8th" 2/ I gave a specific time I wanted to leave (rather than just saying "morning" etc. and that confused her) 3/ When it came to booking it, she said her system was down and so it took an extra long time. 60739 DOMINIQUE CHILDRESS F many true Chicago, IL 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 100to200k Yes 3 1 1 short 2 XX 01 1 1 60739_20010819_221800 1 488.58 63 0 0.00 31 6.12 2.60 76 2.45 1.36 6 2.33 1.21 -4.00 -4.00 -4.00 31 31 6.12 2.60 76 2.45 1.36 6 2.33 1.21 15.66 -4.00 -4.00 -4.00 0 32 9.08 15.06 677 21.16 21.82 130 17.65 9.17 89.10 6.50 3.74 38 38 6.68 5.39 677 17.82 13.55 79 16.16 9.06 31.06 31.06 6.02 3.59 0 70.10 77.40 60739_20010819_223318 1 0 1 1 3 3 4 2 2 4 3 I was trying to go from Chicago to New York on September 6 for the weekend. One thing that was really annoying was that everytime I tried to tell the operator that I wanted to leave in September, she always thought I was saying "December" no matter how many times I tried over and over again. And then when I chose "October" instead (after it became clear she would never understand September), then she thought I was saying May! It seems like May and December are popular months for her, because she kept thinking I was saying that even though I was trying to stress the "S" and the "t" in SepTember in order to hopefully make her understand. 60739 DOMINIQUE CHILDRESS F many true Chicago, IL 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 100to200k Yes 3 1 1 short 3 XX 01 1 1 60739_20010821_123000 0 356.67 29 0 0.00 14 7.63 5.83 26 1.86 0.66 3 1.77 0.60 27.63 6.09 0.96 14 14 7.63 5.83 26 1.86 0.66 3 1.77 0.60 27.63 27.63 6.09 0.96 0 15 12.99 20.12 361 24.07 28.76 122 17.07 10.02 80.70 8.15 7.62 24 24 5.96 6.12 361 15.04 12.97 71 12.61 5.24 28.09 28.09 5.00 4.00 0 100.00 85.70 60739_20010821_123859 1 0 -2 1 2 3 4 4 1 4 1 I wanted to go to Phoenix on Oct. 5 and return on Oct. 10. Again, the lady had trouble recognizing "October" as October. She kept thinking I was saying "December" no matter how much I tried to stress the "Oct" part. 60739 DOMINIQUE CHILDRESS F many true Chicago, IL 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 100to200k Yes 3 1 1 short 4 XX 01 1 1 60739_20010906_195300 1 211.86 25 0 0.00 12 4.48 1.25 25 2.08 1.00 4 1.91 0.83 -4.00 -4.00 -4.00 12 12 4.48 1.25 25 2.08 1.00 4 1.91 0.83 6.47 -4.00 -4.00 -4.00 0 13 12.07 15.03 307 23.62 26.10 107 16.67 7.64 59.09 8.15 5.36 20 20 5.94 5.08 307 15.35 14.02 72 12.37 4.44 26.48 26.48 4.86 1.61 0 136.00 100.00 60739_20010906_200023 1 0 0 1 3 3 4 4 1 4 2 I wanted to fly from Chicago to San Francisco in November. The operator had a hard time understanding the word "October." Then I tried "September" but all she kept hearing was "November." 60739 DOMINIQUE CHILDRESS F many true Chicago, IL 3-5 2 true N/A true N/A true N/A forMySelfOnly InetSite 100to200k Yes 3 1 1 short 5 XX 01 1 20 60739_20010906_200000 1 170.38 19 0 0.00 9 4.89 1.38 34 3.78 3.15 12 2.75 0.71 7.46 4.57 1.06 9 9 4.89 1.38 34 3.78 3.15 12 2.75 0.71 7.46 7.46 4.57 1.06 0 10 12.59 21.36 251 25.10 33.72 120 14.56 5.29 73.11 5.87 2.11 15 15 6.78 6.93 251 16.73 17.40 77 12.43 5.15 30.83 30.83 5.06 2.03 0 38.20 66.70 60739_20010906_200557 1 0 -2 1 4 4 4 4 4 4 2 I was going from Chicago to Miami on Dec. 22-26 and wanted to leave in the morning on both days. This call was a little easier to do. The operator understood me better and it didn't take me as long to do it. I found it weird though that my user name for this study was given to me as "Dominique." Yet, whenever I call-in, the lady always calls me "Doreen." 60755 EBONY SHEFFIELD F many true Lathrop, CA 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 2 1 long 1 01 09 2 1 60755_20010510_002723 1 451.66 54 0 0.00 27 1.93 1.05 54 2.00 2.22 12 1.62 0.98 -4.00 -4.00 -4.00 27 27 1.88 1.11 54 2.00 2.22 12 1.62 0.98 6.08 -4.00 -4.00 -4.00 0 27 9.09 10.87 562 20.81 20.05 81 18.50 16.35 34.54 8.11 9.80 30 30 6.84 6.83 562 18.73 15.72 81 16.59 10.62 34.54 34.54 5.88 4.47 0 11.10 14.80 60755_20010510_005118 1 -1 -1 1 5 4 5 5 5 4 1 60755 EBONY SHEFFIELD F many true Lathrop, CA 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 2 1 long 2 02 09 2 1 60755_20010514_140103 1 424.09 43 0 0.00 21 1.93 1.01 31 1.48 0.75 3 1.40 0.68 -4.00 -4.00 -4.00 21 21 1.93 1.01 31 1.48 0.75 3 1.40 0.68 5.90 -4.00 -4.00 -4.00 0 22 11.13 22.39 394 17.91 21.45 79 15.00 16.96 35.11 9.99 22.28 23 23 6.94 8.98 394 17.13 20.10 79 14.32 15.25 35.11 35.11 5.66 6.70 0 32.30 36.40 60755_20010514_141808 1 -1 -1 1 4 3 4 4 5 4 1 60755 EBONY SHEFFIELD F many true Lathrop, CA 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 2 1 long 3 03 09 2 1 60755_20010515_183732 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60755_20010515_222303 1 -1 -1 1 3 3 4 3 4 4 1 60755 EBONY SHEFFIELD F many true Lathrop, CA 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 2 1 long 4 04 09 2 1 60755_20010521_232705 1 742.35 77 0 0.00 38 1.98 0.89 78 2.05 2.28 13 1.76 1.38 5.91 1.87 0.61 38 38 1.98 0.89 78 2.05 2.28 13 1.76 1.38 5.91 5.91 1.87 0.61 0 39 11.17 22.12 741 19.00 24.73 118 16.39 18.87 128.44 8.09 11.00 43 43 6.96 8.94 741 17.23 20.61 107 15.10 15.29 47.47 47.47 5.99 6.39 0 6.40 13.20 60755_20010521_234904 1 -1 -1 1 5 5 5 5 5 4 1 60755 EBONY SHEFFIELD F many true Lathrop, CA 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 2 1 long 5 XX 09 1 1 60755_20010527_213414 1 458.53 52 0 0.00 26 2.16 0.78 54 2.08 1.60 8 1.84 1.07 -4.00 -4.00 -4.00 26 26 2.10 0.88 54 2.08 1.60 8 1.84 1.07 4.71 -4.00 -4.00 -4.00 0 26 9.50 12.09 547 21.04 21.44 83 18.56 17.68 50.00 7.88 9.01 29 29 7.34 7.23 547 18.86 16.59 82 16.61 11.51 35.99 35.99 6.32 4.77 0 11.10 15.40 60755_20010527_214713 1 -1 -1 1 5 5 5 5 5 4 4 I am flying round trip from Oakland to Seattle for business. I am departing Oakland on 7/9 at 7:20 am on Alaska Airlines flight 381. I am departing Seattle on 7/14 at 3:42 pm on Alaska Airlines flight 412 I will be staying at the Airport Plaza and renting a compact car from Dollar rent a car while in Seattle. 60755 EBONY SHEFFIELD F many true Lathrop, CA 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 2 1 long 6 XX 09 1 1 60755_20010529_170700 1 467.37 46 0 0.00 23 2.02 0.78 44 1.91 1.59 8 1.64 0.90 5.03 1.88 0.43 23 23 2.02 0.78 44 1.91 1.59 8 1.64 0.90 5.03 5.03 1.88 0.43 0 23 12.47 19.36 524 22.78 23.99 94 19.55 18.72 83.37 9.24 11.93 26 26 7.96 8.08 524 20.15 18.45 80 17.76 14.12 34.23 34.23 6.91 6.17 0 6.80 13.00 60755_20010529_172026 1 -1 -1 1 5 5 5 5 5 4 4 I will be traveling round trip from Oakland to Louisville for business. I will be departing Oakland on United Airlines flt. 1486 at 8:25 a.m. on 8/13. I will be departing Louisville on United Airlines flt. 627 at 10:50 a.m. on 8/18. While in Louisville I will be staying at the Comfort Inn-Airport and renting an economy size car from Budget. 60755 EBONY SHEFFIELD F many true Lathrop, CA 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 2 1 long 7 XX 09 1 1 60755_20010530_200259 0 101.15 20 0 0.00 10 2.16 0.83 23 2.30 2.16 8 1.67 0.87 4.01 1.95 0.54 10 10 2.16 0.83 23 2.30 2.16 8 1.67 0.87 4.01 4.01 1.95 0.54 0 10 4.07 2.13 113 11.30 5.81 20 10.33 5.24 -4.00 -4.00 -4.00 10 10 4.07 2.13 113 11.30 5.81 20 10.33 5.24 7.28 -4.00 -4.00 -4.00 0 8.70 10.00 60755_20010530_201058 1 -1 -1 0 3 3 3 3 3 4 4 I am traveling from Oakland to Boise for business. I will need a rental car and a hotel system locked up during flight look up the first time I called, so I hung up and tried again. System locked up again during flight look up. I waited 10 minutes each call. Wasn't able to complete task this time :( 60755 EBONY SHEFFIELD F many true Lathrop, CA 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 2 1 long 8 XX 09 1 1 60755_20010625_154612 0 556.98 58 0 0.00 29 2.10 0.89 49 1.69 1.58 8 1.46 1.04 -4.00 -4.00 -4.00 29 29 2.06 0.97 49 1.69 1.58 8 1.46 1.04 5.46 -4.00 -4.00 -4.00 0 29 10.79 20.23 546 18.83 20.63 94 16.14 14.98 102.13 7.53 10.22 31 31 6.90 7.50 546 17.61 17.22 84 15.40 12.24 36.38 36.38 5.91 5.22 0 10.20 17.20 60755_20010625_160306 1 -1 -1 0 3 3 4 3 4 4 3 I am traveling from Oakland to Reno the week of August 6th. I am departing Oakland on 8/6 at 8:46 am on Alaska Airlines flight 575. I am departing Reno on 8/11 at 9:22 am on Alaska Airlines flight 2260. While in Reno I will be staying at the Hilton and renting an Economy size car I was unable to confirm my car rental information as the computer locked up after asking me to wait while it looked up car rentals on the web. I waited for over 5 minutes and the computer never came back. This is the second time within the past few months that this has happened to me 60755 EBONY SHEFFIELD F many true Lathrop, CA 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 2 1 long 9 05 09 2 1 60755_20010731_155909 0 915.79 84 0 0.00 42 2.70 1.75 121 2.88 3.10 10 2.71 2.93 -4.00 -4.00 -4.00 42 42 2.66 1.79 121 2.88 3.10 10 2.71 2.93 7.50 -4.00 -4.00 -4.00 0 42 7.36 11.81 656 15.62 9.05 36 15.12 8.56 79.10 5.61 3.33 44 44 5.55 3.23 656 14.91 8.43 31 14.53 8.15 11.29 11.29 5.41 3.14 0 19.80 42.90 60755_20010731_162444 1 1 0 0 1 1 2 1 3 4 1 60755 EBONY SHEFFIELD F many true Lathrop, CA 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 2 1 long 10 06 09 2 1 60755_20010818_205503 0 72.64 8 0 0.00 4 3.66 2.01 17 4.25 4.57 11 2.00 -4.00 6.66 2.67 -4.00 4 4 3.66 2.01 17 4.25 4.57 11 2.00 -4.00 6.66 6.66 2.67 -4.00 0 4 3.65 2.24 37 9.25 4.57 16 7.00 -4.00 6.99 2.54 -4.00 4 4 3.65 2.24 37 9.25 4.57 16 7.00 -4.00 6.99 6.99 2.54 -4.00 0 23.50 50.00 60755_20010818_210256 1 1 0 0 1 2 1 1 3 4 1 60801 ELSIE GARLAND F never true Frederick, MD 3-5 1 true N/A N/A N/A N/A N/A someoneElseForMe AirlineDirect 01to10k Yes 1 0 0 short 1 XX 05 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60801_20010509_125705 0 -1 -1 -2 -2 -2 -2 -2 -2 3 1 Travel from Baltimore, MD to Orlando, FL on 9/22 and returning on 9/26 (PM). 60828 ELVIRA PRYOR F a few true Columbia, MD 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 1 01 04 2 1 60828_20010511_221825 0 -3.00 44 0 0.00 22 3.02 1.18 57 2.59 2.38 11 2.19 1.50 6.75 2.84 0.86 22 22 3.02 1.18 57 2.59 2.38 11 2.19 1.50 6.75 6.75 2.84 0.86 0 22 4.20 4.10 283 12.86 8.83 45 11.33 5.27 20.31 3.44 2.02 24 23 3.89 2.97 293 12.21 6.76 34 11.26 5.03 14.27 14.27 3.42 1.97 0 24.60 31.80 60828_20010512_100536 1 -1 -1 0 1 4 4 1 1 5 1 60828 ELVIRA PRYOR F a few true Columbia, MD 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 2 XX 04 1 29 60828_20010511_221224 1 309.30 45 0 0.00 22 2.35 0.53 50 2.27 1.20 5 2.14 1.06 3.69 2.28 0.45 22 22 2.35 0.53 50 2.27 1.20 5 2.14 1.06 3.69 3.69 2.28 0.45 0 23 9.03 8.46 511 22.22 18.31 77 19.73 14.20 31.61 8.00 7.04 30 30 6.33 6.00 511 17.03 13.87 70 15.21 9.78 28.22 28.22 5.58 4.42 0 26.00 40.90 60828_20010512_101105 1 -1 -1 1 4 5 4 5 4 5 2 Boston to San Francisco July 29 to August 1st. Departing late afternoon and returning early morning. Got the date wrong, didn't give me late afternoon until the third try 60828 ELVIRA PRYOR F a few true Columbia, MD 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 3 02 04 2 1 60828_20010515_195720 1 284.85 41 0 0.00 20 2.41 0.67 42 2.10 1.83 7 1.84 1.46 4.47 2.31 0.47 20 20 2.41 0.67 42 2.10 1.83 7 1.84 1.46 4.47 4.47 2.31 0.47 0 21 9.03 10.04 417 19.86 16.61 62 17.75 13.87 32.98 7.83 8.62 27 27 5.48 4.76 417 15.44 11.82 46 14.27 10.32 16.96 16.96 5.04 4.25 0 14.00 15.00 60828_20010516_121228 1 -1 -1 1 4 4 4 4 3 5 1 60828 ELVIRA PRYOR F a few true Columbia, MD 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 4 03 04 2 1 60828_20010521_165707 0 -3.00 6 0 0.00 3 6.40 -4.00 34 11.33 -4.00 21 6.50 -4.00 11.54 3.82 -4.00 3 3 6.40 -4.00 34 11.33 -4.00 21 6.50 -4.00 11.54 11.54 3.82 -4.00 0 3 4.86 -4.00 41 13.67 -4.00 31 5.00 -4.00 10.86 1.86 -4.00 5 3 4.86 -4.00 57 11.40 11.06 31 6.50 1.73 10.86 10.86 1.86 -4.00 0 35.30 66.70 60828_20010522_110240 1 -1 -1 0 1 3 4 1 1 5 1 60828 ELVIRA PRYOR F a few true Columbia, MD 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 5 04 04 2 1 60828_20010523_151624 1 525.17 80 -2 -2.00 40 2.55 0.82 84 2.10 1.81 7 1.97 1.65 5.67 2.47 0.65 40 40 2.55 0.82 84 2.10 1.81 7 1.97 1.65 5.67 5.67 2.47 0.65 -2 40 -2.00 -2.00 679 16.98 13.31 51 16.10 12.27 -2.00 -2.00 -2.00 49 -2 -2.00 -2.00 679 13.86 9.05 34 13.44 8.65 -2.00 -2.00 -2.00 -2.00 -2 12.90 15.00 60828_20010523_170624 1 -1 -1 1 2 4 4 3 2 5 1 60828 ELVIRA PRYOR F a few true Columbia, MD 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 6 XX 04 1 1 60828_20010531_155801 1 228.67 31 0 0.00 15 2.61 1.18 42 2.80 2.37 10 2.29 1.33 6.73 2.32 0.31 15 15 2.61 1.18 42 2.80 2.37 10 2.29 1.33 6.73 6.73 2.32 0.31 0 16 9.51 8.82 329 20.56 14.94 48 18.73 13.48 20.55 8.77 8.60 23 23 5.29 4.35 329 14.30 9.91 34 13.41 9.14 14.39 14.39 4.88 3.97 0 9.50 13.30 60828_20010531_160604 1 -1 -1 1 4 4 2 4 2 4 2 Boston to San Fran Departing Aug 26 in late afternoon and returning Sept 2nd in early morning. Use American Airlines I asked for early morning and it said there was only one option - 12:15 am. After a couple tries of saying no and then saying a later time would be good. It returned a 6 am flight. I think this and others should have been options immediately. Wasn't sure how I got it to look for other options than 12:15 - just saying No wasn't good enough. 60828 ELVIRA PRYOR F a few true Columbia, MD 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 7 XX 04 1 1 60828_20010606_112756 1 235.69 31 0 0.00 15 2.50 0.91 38 2.53 2.17 9 2.07 1.27 5.49 2.28 0.39 15 15 2.50 0.91 38 2.53 2.17 9 2.07 1.27 5.49 5.49 2.28 0.39 0 16 10.18 9.83 333 20.81 15.35 46 19.13 14.29 28.39 8.96 8.85 22 22 5.58 4.55 333 15.14 10.15 35 14.19 9.35 15.09 15.09 5.12 4.12 0 18.40 26.70 60828_20010606_165814 1 -1 -1 1 4 4 4 4 3 5 3 Boston to Washington Dulles July 22 (pm) to July 25 (early am) 60828 ELVIRA PRYOR F a few true Columbia, MD 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 8 XX 04 1 1 60828_20010705_194617 1 341.01 61 0 0.00 30 2.74 1.36 78 2.60 2.27 11 2.31 1.65 7.80 2.56 0.99 30 30 2.74 1.36 78 2.60 2.27 11 2.31 1.65 7.80 7.80 2.56 0.99 0 31 6.14 5.99 469 15.13 10.35 48 14.03 8.51 22.36 5.60 5.27 35 35 4.79 3.34 469 13.40 7.93 37 12.71 6.89 15.86 15.86 4.46 2.77 0 25.30 33.30 60828_20010706_134430 1 0 -2 1 4 4 4 3 2 5 4 Boston to Dulles July 29th to August 1st. Depart in a.m. and return in p.m. it took a few attempts to get the date right. It only gave me one option for a return flight, but I know there are many more by that carrier 60828 ELVIRA PRYOR F a few true Columbia, MD 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 9 05 04 2 1 60828_20010806_143756 1 628.51 73 0 0.00 36 2.11 0.60 153 4.25 3.14 14 3.97 2.70 4.18 2.05 0.49 36 36 2.11 0.60 153 4.25 3.14 14 3.97 2.70 4.18 4.18 2.05 0.49 0 37 12.77 12.12 868 23.46 18.66 66 22.28 17.46 33.44 12.19 11.77 55 55 5.98 5.24 868 15.78 12.16 50 15.15 11.32 19.90 19.90 5.72 4.93 0 34.40 44.40 60828_20010807_145252 1 1 1 2 2 4 4 2 1 5 1 60828 ELVIRA PRYOR F a few true Columbia, MD 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 10 06 04 2 1 60828_20010823_144533 0 -3.00 87 0 0.00 43 2.00 0.58 103 2.40 1.81 9 2.24 1.51 -4.00 -4.00 -4.00 43 43 2.00 0.58 103 2.40 1.81 9 2.24 1.51 4.18 -4.00 -4.00 -4.00 0 44 10.16 18.57 569 12.93 8.67 42 12.26 7.51 44.17 9.36 18.03 52 52 3.65 1.87 569 10.94 5.55 31 10.55 4.82 11.14 11.14 3.50 1.55 0 15.50 16.30 60828_20010823_153420 1 1 1 0 1 4 4 2 1 5 1 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 1 01 05 2 1 60844_20010608_095519 1 179.21 16 0 0.00 8 2.33 3.21 52 6.50 7.75 20 4.57 5.94 -4.00 -4.00 -4.00 8 8 2.33 3.21 52 6.50 7.75 20 4.57 5.94 8.35 -4.00 -4.00 -4.00 0 8 13.55 11.82 314 39.25 32.52 107 29.57 18.96 39.24 9.88 6.11 8 8 13.55 11.82 314 39.25 32.52 107 29.57 18.96 39.24 39.24 9.88 6.11 0 1.90 14.30 60844_20010608_095606 1 -1 -1 1 5 5 5 5 4 5 1 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 2 02 05 2 1 60844_20010608_093922 1 197.24 16 0 0.00 8 1.44 2.61 42 5.25 8.21 24 2.57 3.41 -4.00 -4.00 -4.00 8 8 1.44 2.61 42 5.25 8.21 24 2.57 3.41 7.53 -4.00 -4.00 -4.00 0 8 12.44 13.46 280 35.00 36.73 121 22.71 12.84 43.77 7.96 4.94 8 8 12.44 13.46 280 35.00 36.73 121 22.71 12.84 43.77 43.77 7.96 4.94 0 2.40 14.30 60844_20010608_100610 1 -1 -1 1 5 5 5 5 4 5 1 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 3 03 05 2 1 60844_20010608_101041 1 333.78 36 0 0.00 18 0.99 2.00 64 3.56 5.65 24 2.35 2.50 -4.00 -4.00 -4.00 18 18 0.99 2.00 64 3.56 5.65 24 2.35 2.50 8.71 -4.00 -4.00 -4.00 0 18 9.70 12.03 502 27.89 32.81 150 20.71 12.54 54.66 7.06 4.49 18 18 9.70 12.03 502 27.89 32.81 150 20.71 12.54 54.66 54.66 7.06 4.49 0 7.70 17.60 60844_20010608_102213 1 -1 -1 0 3 5 3 2 2 5 1 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 4 04 05 2 28 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60844_20010628_164036 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 5 04 05 2 27 60844_20010731_135359 1 350.05 34 0 0.00 17 0.77 1.56 57 3.35 4.58 19 2.38 2.25 -4.00 -4.00 -4.00 17 17 0.77 1.56 57 3.35 4.58 19 2.38 2.25 6.58 -4.00 -4.00 -4.00 0 17 11.19 15.63 496 29.18 38.71 170 20.38 13.92 67.86 7.65 5.76 17 17 11.19 15.63 496 29.18 38.71 170 20.38 13.92 67.86 67.86 7.65 5.76 0 17.50 18.80 60844_20010731_141238 1 1 0 1 4 5 2 4 4 5 1 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 6 XX 05 1 1 60844_20010803_144323 1 307.75 30 0 0.00 15 1.12 1.65 79 5.27 6.70 21 4.14 5.29 -4.00 -4.00 -4.00 15 15 1.12 1.65 79 5.27 6.70 21 4.14 5.29 5.62 -4.00 -4.00 -4.00 0 15 13.39 13.22 585 39.00 37.17 146 31.36 23.33 50.25 10.76 8.74 15 15 13.39 13.22 585 39.00 37.17 146 31.36 23.33 50.25 50.25 10.76 8.74 0 11.40 21.40 60844_20010803_150539 1 0 -2 1 5 5 4 4 4 5 3 I am making a travel arrangement for someone who is visiting us from Minnesota. I would like her to fly in to NY/LaGuardia Airport on Saturday, 9/1/2001 leaving from Minneapolis/ST Paul in the early morning. On her return, I would like for her to leave from Westchester Country Airport and return to MSP on 9/10/01 leaving NY in the a.m. I thought the system would have trouble with my wanting to arrive at and leave from different NY airports (something that I frequently do). I thought one of 2 things would happen: 1. that it wouldn't let me 'jump' from one NY airport to the other, or 2. that it would price it as 2 one-way tickets, and thus the price would be $$$$$ I was pretty impressed to see that it could handle this request. 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 7 XX 05 1 1 60844_20010803_161744 1 199.97 20 0 0.00 10 1.35 2.24 40 4.00 4.85 15 2.78 3.11 -4.00 -4.00 -4.00 10 10 1.35 2.24 40 4.00 4.85 15 2.78 3.11 6.88 -4.00 -4.00 -4.00 0 10 12.65 11.48 363 36.30 31.66 120 27.00 12.43 43.25 9.25 4.28 10 10 12.65 11.48 363 36.30 31.66 120 27.00 12.43 43.25 43.25 9.25 4.28 0 5.00 22.20 60844_20010803_162846 1 0 -2 1 5 5 5 5 5 5 2 I want to fly from Newark, NJ to Phoenix, AZ on October 30 in the evening. I want to return to Newark on Thursday, November 8 in the afternoon This was a very straight-forward itinerary to book. The system worked very well with such a simple itinerary. I would not hesitate to use the system for such itineraries. 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 8 XX 05 1 1 60844_20010808_113107 1 665.42 76 0 0.00 38 1.19 1.71 191 5.03 5.88 21 4.59 5.32 -4.00 -4.00 -4.00 38 38 1.18 1.72 191 5.03 5.88 21 4.59 5.32 6.12 -4.00 -4.00 -4.00 0 38 7.65 5.29 845 22.24 15.66 63 21.14 14.31 21.08 7.28 4.86 38 38 7.65 5.29 845 22.24 15.66 63 21.14 14.31 21.08 21.08 7.28 4.86 0 3.70 13.20 60844_20010808_120213 1 0 -2 0 2 2 1 2 2 5 2 On 10/1/01 I want to fly from Newark airport to London Gatwick airport, arriving on the morning of 10/2. From Gatwick, I would like to fly to Paris CDG airport on the morning of 10/2, returning to London Heathrow airport on Saturday, 10/6. I would like to stay in London, returning to NY Newark airport on 10/10/01 in the afternoon. I realize this is somewhat tricky, but for business travel, I frequently create itineraries such as this... Everything seemed to be working fine, until we got to the 3rd segment. I selected the flight, and the computer's response was, 'i'm sorry, there is a problem confirming this flight'. i tried 3 different flights, and got the same response from the computer. At this point, I did not know what else to try. 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 9 XX 05 1 1 60844_20010808_154814 1 339.32 28 0 0.00 14 1.24 1.52 71 5.07 5.62 15 4.31 5.04 -4.00 -4.00 -4.00 14 14 1.24 1.52 71 5.07 5.62 15 4.31 5.04 4.35 -4.00 -4.00 -4.00 0 14 13.05 10.78 554 39.57 32.56 138 32.00 16.70 45.31 10.57 5.70 14 14 13.05 10.78 554 39.57 32.56 138 32.00 16.70 45.31 45.31 10.57 5.70 0 5.60 15.40 60844_20010808_160417 1 0 -2 1 4 5 5 4 4 5 1 I want to fly from Newark, NJ to Munich, Germany on Dec 1, 2001. I will be driving through Germany to Frankfurt, and wish to return to Newark on Dec 10, 2001, departing Franfurt in the afternoon. I was impressed to see that it could create the itinerary I requested, without being stumped by the open-leg segment. The price confirmed it...$501.10 is a great price for this itinerary. The only problem was that I was surprised no direct flights from Newark to Munich came up in the outbound flight request. I have flown a Cont'l and a Lufthansa flight on this same route in the past. 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 10 05 05 2 1 60844_20010809_100101 1 351.50 32 0 0.00 16 1.26 1.79 83 5.19 6.46 24 3.93 4.22 -4.00 -4.00 -4.00 16 16 1.26 1.79 83 5.19 6.46 24 3.93 4.22 5.75 -4.00 -4.00 -4.00 0 16 12.13 13.76 546 34.13 37.17 165 25.40 13.24 60.64 8.89 4.84 16 16 12.13 13.76 546 34.13 37.17 165 25.40 13.24 60.64 60.64 8.89 4.84 0 3.60 13.30 60844_20010809_101521 1 1 0 1 4 5 5 5 5 5 1 60844 ESTELLE AKERS F never true New York, NY 5-10 3-5 true N/A true N/A true N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 11 06 05 2 1 60844_20010813_151211 1 426.76 42 0 0.00 21 0.66 0.80 93 4.43 4.33 16 3.85 3.51 -4.00 -4.00 -4.00 21 21 0.66 0.80 93 4.43 4.33 16 3.85 3.51 3.42 -4.00 -4.00 -4.00 0 21 12.50 13.94 779 37.10 40.33 191 29.40 20.08 66.03 9.82 6.80 21 21 12.50 13.94 779 37.10 40.33 191 29.40 20.08 66.03 66.03 9.82 6.80 0 14.00 35.00 60844_20010813_153033 1 1 0 1 5 5 4 5 4 5 1 60860 FELICIA ZUNIGA F a few true Atlanta, GA 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 1 01 06 2 1 60860_20010813_232253 1 177.64 20 0 0.00 10 3.73 1.41 31 3.10 3.31 12 2.11 1.17 7.25 3.34 0.73 10 10 3.73 1.41 31 3.10 3.31 12 2.11 1.17 7.25 7.25 3.34 0.73 0 10 12.81 10.02 316 31.60 22.77 76 26.67 17.59 34.65 10.39 6.83 13 13 9.85 6.12 316 24.31 14.89 60 21.33 10.78 26.41 26.41 8.48 3.73 0 16.10 20.00 60860_20010814_002113 1 0 -2 1 5 4 4 4 5 4 1 60860 FELICIA ZUNIGA F a few true Atlanta, GA 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 0 0 0 long 2 02 06 2 1 60860_20010924_154809 1 170.52 18 0 0.00 9 5.06 3.39 19 2.11 2.03 7 1.50 0.93 -4.00 -4.00 -4.00 9 9 4.30 3.70 19 2.11 2.03 7 1.50 0.93 13.41 -4.00 -4.00 -4.00 0 9 12.92 11.79 278 30.89 25.36 83 24.38 17.29 39.38 9.61 6.80 12 12 9.68 7.35 278 23.17 17.35 67 19.18 11.02 29.37 29.37 7.89 4.14 0 31.60 22.20 60860_20010925_231640 1 0 -2 1 5 5 5 5 5 5 1 60879 FRANCINE MANLEY F never true Miami, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 2 0 long 1 01 08 2 1 60879_20010604_134405 1 -3.00 38 0 0.00 19 3.48 1.08 37 1.95 1.43 6 1.72 1.07 -4.00 -4.00 -4.00 19 19 3.17 1.19 37 1.95 1.43 6 1.72 1.07 4.97 -4.00 -4.00 -4.00 0 19 9.47 8.91 481 25.32 26.50 94 21.50 21.22 30.27 8.31 7.57 19 19 9.47 8.91 481 25.32 26.50 94 21.50 21.22 30.27 30.27 8.31 7.57 0 13.50 21.10 60879_20010604_135506 1 -1 -1 1 5 4 5 4 5 4 1 60879 FRANCINE MANLEY F never true Miami, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 2 0 long 2 02 08 2 1 60879_20010605_235531 1 -3.00 34 0 0.00 17 3.02 1.06 23 1.35 0.86 3 1.25 0.77 -4.00 -4.00 -4.00 17 17 2.40 1.36 23 1.35 0.86 3 1.25 0.77 4.03 -4.00 -4.00 -4.00 0 17 9.24 9.17 427 25.12 28.18 97 20.63 21.93 30.58 7.90 7.57 17 17 9.24 9.17 427 25.12 28.18 97 20.63 21.93 30.58 30.58 7.90 7.57 0 13.00 5.90 60879_20010606_000338 1 -1 -1 1 5 5 5 5 5 4 1 60879 FRANCINE MANLEY F never true Miami, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 2 0 long 3 03 08 2 1 60879_20010606_015549 0 43.15 8 0 0.00 4 3.81 0.87 3 0.75 0.50 1 0.67 -4.00 -4.00 -4.00 -4.00 4 4 2.65 1.89 3 0.75 0.50 1 0.67 -4.00 4.32 -4.00 -4.00 -4.00 0 4 4.32 5.16 47 11.75 16.19 36 3.67 -4.00 12.03 1.75 -4.00 5 4 4.32 5.16 50 10.00 14.56 36 3.50 1.00 12.03 12.03 1.75 -4.00 0 33.30 25.00 60879_20010606_022020 1 -1 -1 1 2 2 3 2 3 4 1 60879 FRANCINE MANLEY F never true Miami, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 2 0 long 4 04 08 2 1 60879_20010607_214430 1 525.03 67 0 0.00 33 3.05 1.19 41 1.24 0.79 3 1.19 0.74 -4.00 -4.00 -4.00 33 33 2.45 1.18 41 1.24 0.79 3 1.19 0.74 4.29 -4.00 -4.00 -4.00 0 34 10.66 13.85 940 27.65 38.80 173 23.24 29.53 63.21 9.07 10.43 34 34 10.66 13.85 940 27.65 38.80 173 23.24 29.53 63.21 63.21 9.07 10.43 0 24.40 30.30 60879_20010607_220001 1 -1 -1 1 4 4 4 4 4 4 1 60879 FRANCINE MANLEY F never true Miami, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 2 0 long 5 XX 08 1 1 60879_20010913_221200 0 -3.00 40 0 0.00 20 3.75 1.23 28 1.40 1.05 3 1.32 1.00 -4.00 -4.00 -4.00 20 20 2.51 1.64 28 1.40 1.05 3 1.32 1.00 4.64 -4.00 -4.00 -4.00 0 20 6.51 2.94 319 15.95 8.56 36 14.89 7.34 12.61 6.19 2.64 20 20 6.51 2.94 319 15.95 8.56 36 14.89 7.34 13.53 12.61 6.19 2.64 0 46.40 40.00 60879_20010913_222736 1 0 -2 0 2 4 4 2 4 5 3 NY to LA leaving september 14 returning september 18 departing LA september 18 returning to NY I was able to get to the point to get the system to look up travel. The system got stuck on the time and kept asking if I wanted, "AM or PM". I repeatedly said AM and it kept asking, maybe 6 times in a row. Finally a glitch and it asked will you be leaving from Washington DC? I said, "NO" and it said, "OK" and started checking the sytem. It said something to the effect of, " The database is not responding, please try calling us back, Goodbye" and hung up on me. It's the first problem I've had, so I'm going to be real careful to say AM or PM next time I call. 60879 FRANCINE MANLEY F never true Miami, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 2 0 long 6 XX 08 1 1 60879_20010916_005358 1 -3.00 38 0 0.00 19 3.47 1.35 24 1.26 0.87 3 1.17 0.79 -4.00 -4.00 -4.00 19 19 2.50 1.29 24 1.26 0.87 3 1.17 0.79 4.19 -4.00 -4.00 -4.00 0 19 10.27 8.34 496 26.11 24.63 102 21.89 16.87 35.58 8.86 5.81 19 19 10.27 8.34 496 26.11 24.63 102 21.89 16.87 35.58 35.58 8.86 5.81 0 29.20 36.80 60879_20010916_010909 1 1 1 2 5 5 5 5 5 5 1 NY to Philadelphia with layover in Pittsburgh leaving October 2 at 4:05 pm arriving in Philadelphia at 1025pm. $161 American Airlines Rental car from October 2-6 @ $84/day The system worked very well without a flaw. It was very easy understand and worked just fine. 60879 FRANCINE MANLEY F never true Miami, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 2 0 long 7 XX 08 1 1 60879_20010917_131316 1 -3.00 62 0 0.00 31 3.13 1.23 38 1.23 0.80 3 1.17 0.75 -4.00 -4.00 -4.00 31 31 2.48 1.23 38 1.23 0.80 3 1.17 0.75 4.65 -4.00 -4.00 -4.00 0 31 11.22 8.53 887 28.61 24.42 100 26.23 20.87 34.53 10.45 7.48 31 31 11.22 8.53 887 28.61 24.42 100 26.23 20.87 34.53 34.53 10.45 7.48 0 36.80 35.50 60879_20010917_132554 1 1 1 2 5 5 5 5 5 5 2 NYC-LA Thursday October 18 on American Airlines with stop in Kansas arriving 1130 pm in LA Luxury rental car from October 18-23 $50/day from Hertz Embassy Suites Hotel in LA $54/night from October 18-23 The experience went weel EXCEPT it didn't give me a chance to get the return flight. I thought when it asked, "Is LA your final destination?" that it would ask if I wanted to return back to NYC but it did not. I will pay more attention to that next time. 60879 FRANCINE MANLEY F never true Miami, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 2 0 long 8 XX 08 1 1 60879_20010918_132301 1 521.49 69 0 0.00 34 3.21 1.32 44 1.29 0.87 4 1.21 0.74 -4.00 -4.00 -4.00 34 34 2.47 1.12 44 1.29 0.87 4 1.21 0.74 4.05 -4.00 -4.00 -4.00 0 35 10.40 9.14 885 25.29 26.31 147 21.71 15.84 51.95 9.17 5.68 35 35 10.40 9.14 885 25.29 26.31 147 21.71 15.84 51.95 51.95 9.17 5.68 0 6.80 8.80 60879_20010918_133610 1 1 1 2 5 5 5 5 5 5 1 LA-Miami Nov 3 leaving at 740am arriving 320 pm Miami-NY Nov 8 leaving 11am arriving 214pm NY-LA Nov 10 leaving 1030 am arriving 130pm cost is $350 (?) for all I think and all on American Airlines in Miami luxury rental car from Nov 3-8 $54/day in Miami Holiday Inn Nov 3-8 $71/night great experience, everything went through with no problem. 60879 FRANCINE MANLEY F never true Miami, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 2 0 long 9 05 08 2 1 60879_20010924_111815 1 615.39 79 0 0.00 39 3.39 1.19 58 1.49 1.21 7 1.34 0.81 -4.00 -4.00 -4.00 39 39 2.91 1.20 58 1.49 1.21 7 1.34 0.81 5.71 -4.00 -4.00 -4.00 0 40 10.67 10.30 1018 25.45 28.09 165 21.87 16.86 62.16 9.35 6.11 40 40 10.67 10.30 1018 25.45 28.09 165 21.87 16.86 62.16 62.16 9.35 6.11 0 5.20 7.70 60879_20010924_113614 1 1 1 2 4 4 3 3 4 5 1 60879 FRANCINE MANLEY F never true Miami, FL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 2 0 long 10 06 08 2 1 60879_20010926_105529 1 651.23 81 0 0.00 40 3.50 1.56 57 1.43 1.13 6 1.31 0.86 -4.00 -4.00 -4.00 40 40 3.06 1.52 57 1.43 1.13 6 1.31 0.86 7.22 -4.00 -4.00 -4.00 0 41 10.63 11.18 1050 25.61 30.59 188 21.55 16.32 70.38 9.14 5.86 41 41 10.63 11.18 1050 25.61 30.59 188 21.55 16.32 70.38 70.38 9.14 5.86 0 24.60 25.00 60879_20010926_155340 1 1 1 2 5 5 5 5 5 5 1 60887 FRIEDA BURRELL F never true Shelbyville, IN 2 1 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k No 0 0 0 long 1 01 09 2 1 60887_20010814_235742 0 188.51 24 0 0.00 12 2.26 0.52 21 1.75 0.87 3 1.64 0.81 2.90 2.20 0.51 12 12 2.26 0.52 21 1.75 0.87 3 1.64 0.81 3.05 2.90 2.20 0.51 0 12 3.87 2.13 126 10.50 5.58 20 9.64 4.95 -4.00 -4.00 -4.00 12 12 3.87 2.13 126 10.50 5.58 20 9.64 4.95 7.57 -4.00 -4.00 -4.00 0 4.80 8.30 60887_20010815_054355 1 0 -2 1 4 4 4 5 4 5 1 60887 FRIEDA BURRELL F never true Shelbyville, IN 2 1 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k No 0 0 0 long 2 02 09 2 1 60887_20010817_105345 1 508.93 38 0 0.00 19 2.66 2.08 53 2.79 4.71 22 1.72 0.75 11.06 2.19 0.45 19 19 2.66 2.08 53 2.79 4.71 22 1.72 0.75 11.06 11.06 2.19 0.45 0 19 12.17 23.75 410 21.58 25.97 89 17.83 20.78 103.55 7.09 8.86 20 20 8.08 9.58 410 20.50 22.74 76 17.58 19.12 33.16 33.16 6.76 7.75 0 7.50 15.80 60887_20010817_111657 1 0 -2 1 5 5 5 5 4 5 1 60887 FRIEDA BURRELL F never true Shelbyville, IN 2 1 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k No 0 0 0 long 3 03 09 2 1 60887_20010824_232724 0 581.64 48 0 0.00 24 2.55 0.70 62 2.58 1.86 9 2.30 1.29 4.34 2.47 0.59 24 24 2.55 0.70 62 2.58 1.86 9 2.30 1.29 4.34 4.34 2.47 0.59 0 24 8.98 11.37 457 19.04 13.41 62 17.17 10.03 58.83 6.81 4.17 25 25 7.17 4.18 457 18.28 10.33 31 17.75 10.20 11.70 11.27 7.00 4.18 0 41.90 50.00 60887_20010824_235233 1 1 1 0 1 1 1 2 1 5 1 60887 FRIEDA BURRELL F never true Shelbyville, IN 2 1 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k No 0 0 0 long 4 04 09 2 1 60887_20010828_235038 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60887_20010828_235801 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 60887 FRIEDA BURRELL F never true Shelbyville, IN 2 1 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k No 0 0 0 long 5 XX 09 1 1 60887_20010831_022753 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60887_20010831_024000 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 Fly round trip from Indianapolis to Washington D C (Reagan International) on October 30 4 pm; return November 4,6 p m 60887 FRIEDA BURRELL F never true Shelbyville, IN 2 1 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k No 0 0 0 long 6 XX 09 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60887_20010904_151433 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 lv Indianapolis to Greensboro, NC on Sept. 20 and return Sept. 23 with a single hotel room in a Marriott downtown (businersas trip) 60887 FRIEDA BURRELL F never true Shelbyville, IN 2 1 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k No 0 0 0 long 7 XX 09 1 1 60887_20010905_150322 1 624.09 42 0 0.00 21 2.20 0.74 42 2.00 2.00 10 1.60 0.82 5.14 2.05 0.32 21 21 2.20 0.74 42 2.00 2.00 10 1.60 0.82 5.14 5.14 2.05 0.32 0 21 13.43 24.31 467 22.24 24.49 96 18.55 18.19 107.28 8.74 11.63 23 23 8.20 8.72 467 20.30 19.56 79 17.64 15.14 34.98 34.98 6.98 6.63 0 14.30 19.00 60887_20010905_152303 1 1 1 2 5 5 5 4 4 5 1 Travel round trip from Indianpolis o Miami lv Indianapolis Feb 6 early afternoon (1 p m) rt Miami on Feb ll early afternoon (2 p m) want Marriott Hotel in downtown Miami The system did not understand the hotel chain of Marriott I have been told there is on there I really wanted the system to repeat the times again that I had to choose from for the flights Will the syst3m tell me when the flightds are not direct flights or am I to put this in my preferences???? 60887 FRIEDA BURRELL F never true Shelbyville, IN 2 1 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k No 0 0 0 long 8 XX 09 1 1 60887_20010905_181959 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60887_20010905_202357 1 1 0 1 4 4 4 4 4 5 2 lv Indianapolis to Reagan airport at Washjington, D C on Jan 13 early evening rt January 216 early evening car rental Iwanted to go to Reagan International at Washington D C as my daughter lives 10 minutes ffrom there The first time it wouldn't take Reagan Airport The system then went dead The second attempt I just said Washington and the ONLY reference I might have heard was on the return IU thought I heard Dulles mentioned---rather no be there==== I didn't do hotel room near airport as I wouldn't know which airport I would be stationed at So I did a car rental Third try---wanted to find out if I could get it to respond to Reagan Airport as my destination----the answer was NO---the system went dead after the question I also couldn't tell from the printed e-mail where (which) I would actually arrive at (in my web surfing Iit told me that there were four loctions of airports for Washington D C 60887 FRIEDA BURRELL F never true Shelbyville, IN 2 1 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k No 0 0 0 long 9 05 09 2 1 60887_20010906_132258 0 80.09 8 0 0.00 4 4.13 2.01 15 3.75 3.50 9 2.00 -4.00 7.14 3.13 -4.00 4 4 4.13 2.01 15 3.75 3.50 9 2.00 -4.00 7.14 7.14 3.13 -4.00 0 4 5.00 3.03 63 15.75 6.60 23 13.33 -4.00 -4.00 -4.00 -4.00 4 4 5.00 3.03 63 15.75 6.60 23 13.33 -4.00 8.69 -4.00 -4.00 -4.00 0 26.70 100.00 60887_20010906_134137 1 1 0 0 1 1 5 1 1 5 1 60887 FRIEDA BURRELL F never true Shelbyville, IN 2 1 true N/A N/A N/A N/A N/A someoneElseForMe InetSite 01to10k No 0 0 0 long 10 06 09 2 1 60887_20010920_024744 0 38.63 4 0 0.00 2 3.56 -4.00 10 5.00 -4.00 9 1.00 -4.00 5.17 1.95 -4.00 2 2 3.56 -4.00 10 5.00 -4.00 9 1.00 -4.00 5.17 5.17 1.95 -4.00 0 2 4.38 -4.00 24 12.00 -4.00 17 7.00 -4.00 6.27 2.50 -4.00 2 2 4.38 -4.00 24 12.00 -4.00 17 7.00 -4.00 6.27 6.27 2.50 -4.00 0 0.00 0.00 60887_20010920_031321 1 1 0 0 1 1 1 1 1 4 1 60895 GABRIELLE WOODRUFF F a few true Dallas, TX 1 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 1 01 01 2 1 60895_20010615_132700 1 451.92 39 0 0.00 19 8.10 4.98 50 2.63 3.35 16 1.89 0.90 -4.00 -4.00 -4.00 19 19 8.10 4.98 50 2.63 3.35 16 1.89 0.90 19.11 -4.00 -4.00 -4.00 0 20 13.15 13.34 635 31.75 31.51 98 28.26 28.14 38.73 11.81 12.23 22 22 11.14 11.19 635 28.86 30.11 98 25.57 26.49 38.73 38.73 9.83 9.57 0 28.00 26.30 60895_20010615_134005 1 -1 -1 1 4 4 4 3 3 5 1 60895 GABRIELLE WOODRUFF F a few true Dallas, TX 1 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 2 02 01 2 1 60895_20010618_180700 1 665.65 55 0 0.00 27 10.55 6.45 43 1.59 0.64 3 1.54 0.58 -4.00 -4.00 -4.00 27 27 10.55 6.45 43 1.59 0.64 3 1.54 0.58 26.37 -4.00 -4.00 -4.00 0 28 7.66 8.89 720 25.71 25.49 84 23.56 23.22 -4.00 -4.00 -4.00 28 28 7.66 8.89 720 25.71 25.49 84 23.56 23.22 30.30 -4.00 -4.00 -4.00 0 58.10 40.70 60895_20010618_182136 1 -1 -1 1 4 2 5 4 3 5 1 60895 GABRIELLE WOODRUFF F a few true Dallas, TX 1 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 3 03 01 2 1 60895_20010619_184800 0 2490.73 171 0 0.00 85 4.90 0.30 166 1.95 1.01 8 1.88 0.77 -4.00 -4.00 -4.00 85 85 4.84 0.61 166 1.95 1.01 8 1.88 0.77 5.01 -4.00 -4.00 -4.00 0 86 10.61 8.72 2245 26.10 19.37 82 25.45 18.49 38.19 10.29 8.23 91 91 9.40 6.78 2245 24.67 17.31 61 24.27 16.97 25.15 25.15 9.23 6.61 0 68.70 62.40 60895_20010619_193005 1 -1 -1 0 1 1 3 2 1 5 1 60895 GABRIELLE WOODRUFF F a few true Dallas, TX 1 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 4 04 01 2 1 60895_20010620_165100 0 1480.72 137 0 0.00 70 6.89 2.55 115 1.64 0.83 5 1.59 0.73 -4.00 -4.00 -4.00 70 70 6.89 2.55 115 1.64 0.83 5 1.59 0.73 13.75 -4.00 -4.00 -4.00 0 67 6.41 7.71 1171 17.48 13.03 53 16.94 12.36 17.83 6.24 7.64 73 73 4.66 4.64 1171 16.04 12.16 53 15.53 11.43 19.90 17.83 4.48 4.40 0 55.70 48.60 60895_20010620_173335 1 -1 -1 0 1 1 2 2 1 5 1 60895 GABRIELLE WOODRUFF F a few true Dallas, TX 1 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 5 XX 01 1 1 60895_20010621_172600 1 259.32 33 0 0.00 16 4.79 0.95 23 1.44 0.73 3 1.33 0.62 7.11 4.63 0.74 16 16 4.79 0.95 23 1.44 0.73 3 1.33 0.62 7.11 7.11 4.63 0.74 0 17 10.55 12.12 359 21.12 22.92 104 15.94 8.60 51.97 7.96 5.93 23 23 6.29 5.33 359 15.61 14.62 77 12.82 6.01 27.64 27.64 5.32 2.66 0 34.80 18.80 60895_20010621_173531 1 -1 -1 1 5 5 5 5 4 5 3 I was pleasantly surprised by the system this time %96 after a few bad experiences, I had a much better time. The system seemed quicker and I noticed that when it took time to compute %96 rather than long, empty pauses, the system said "please wait" or "sorry this is taking so long." It made me more confident that the system did not go dead. I also think it was easier because I was taking a well known route and one that did not have secondary routes or multiple details. 60895 GABRIELLE WOODRUFF F a few true Dallas, TX 1 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 6 XX 01 1 1 60895_20010621_174900 1 253.22 23 0 0.00 11 7.48 4.35 19 1.73 0.79 3 1.60 0.70 13.78 6.85 4.02 11 11 7.48 4.35 19 1.73 0.79 3 1.60 0.70 16.35 13.78 6.85 4.02 0 12 13.59 17.66 353 29.42 32.08 113 21.82 19.23 63.63 9.05 8.37 16 16 9.02 9.21 353 22.06 22.42 78 18.33 17.33 30.33 30.33 7.60 7.50 0 0.00 0.00 60895_20010621_175423 1 -1 -1 1 5 5 5 5 4 5 4 Once again -- this was a good experience. Much of it has to do with the route I'm taking. They are two very familiar cities with multiple departures every day. But I also think the system is comprehending my statements better and moving faster. I was forced to get off the phone and take a meeting, but I had no problems leading up to that and was able to sucessfully complete my task when I called back. I'd be willing to use this system for short trips that are easy to explain. 60895 GABRIELLE WOODRUFF F a few true Dallas, TX 1 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 7 XX 01 1 1 60895_20010622_084000 0 304.83 41 0 0.00 20 6.76 1.66 36 1.80 0.77 3 1.74 0.73 8.60 6.66 1.65 20 20 6.76 1.66 36 1.80 0.77 3 1.74 0.73 8.96 8.60 6.66 1.65 0 21 3.46 2.85 278 13.24 9.09 37 12.05 7.47 11.59 3.05 2.21 21 21 3.46 2.85 278 13.24 9.09 37 12.05 7.47 11.59 11.59 3.05 2.21 0 83.30 45.00 60895_20010622_085553 1 -1 -1 0 1 3 2 1 1 5 4 Depart Washington on August 13th (in the morning) Arrive San Antonio Depart San Antonio on August 17th (in the afternoon) Arrive Washington National Airport Downtown hotel in San Antonio (prefer Candlewood Suites) Car rental in San Antonio Unfortunately, this was another very bad experience. The computer did not understand anything I was saying. I had to hang up and call back several times because it would assume I was flying to "atlanta" or "boston" or "houston." I had a VERY hard time getting it to go back and ask me what city I was flying to so we could get it correct. When it finally figured out I was flying to "san antonio," it kept asking me if I was flying to "san antonio, venesuala." I wish it would have given me the option of "texas or venesuala." The most frustrating part of this phone call is that once I FINALLY got the computer to understand the word "san antonio," the system seemed to go dead while searching for my flights. Once again -- I've spent more than 30 minutes trying to plan a VERY simple trip that should have taken no more than a 5- 10 minute phone call. I'm sure I could have completed this reservation, but it probably would have taken me another 30 minutes and even more stress. It's just not worth it. 60895 GABRIELLE WOODRUFF F a few true Dallas, TX 1 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 8 XX 01 1 1 60895_20010622_143200 0 70.33 13 0 0.00 6 4.38 0.78 9 1.50 0.55 2 1.40 0.55 5.62 4.13 0.55 6 6 4.38 0.78 9 1.50 0.55 2 1.40 0.55 5.62 5.62 4.13 0.55 0 7 6.26 2.35 110 15.71 6.26 28 13.67 3.44 10.55 5.54 1.53 7 7 6.26 2.35 110 15.71 6.26 28 13.67 3.44 10.55 10.55 5.54 1.53 0 100.00 83.30 60895_20010622_144303 1 -1 -1 0 1 1 1 1 1 5 2 Depart Washington on Ocotber 13, 2001 (early morning) Arrive London, England Depart London, England on October 20, 2001 (early morning) Arrive Washington Downtown Hotel in London (Hyatt) Car rental in London I'm pretty fed up with the system. Every time I use it, I spend 30 minutes or more and never get any results. It took quite some time for the computer to figure out that I was going to Londong (which should be a fairly common route). Once if FINALLY figured out my destination, it cut out when looking for flights. I sat on the line for five mintues -- all the time saying "help me out" -- and it never came back. I even went so far as to call back, but once again it couldn't figure out my destination (still London). To make matters worse, it somehow thought I was saying "june 1st." How it got this, I have no idea. But once it got on the date, it was nearly impossible to get it back to the destination -- regardless of what I said. After more than enough time spent playing with the system, I finally gave up and decided that this much annoyance isn't worth the five extra dollars. If you couldn't pay me five dollars to do this -- how are you going to get people to do it for free? This is a very bad system, which needs SEVERAL improvements before I would even consider using it. Hate to be so harsh, but this was a huge waste of time and patience. I learned nothing from this, except that the system is very bad. 60895 GABRIELLE WOODRUFF F a few true Dallas, TX 1 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 9 05 01 2 1 60895_20010625_185200 0 102.04 11 0 0.00 7 4.06 0.67 7 1.00 0.00 1 1.00 0.00 4.87 3.92 0.62 7 7 4.06 0.67 7 1.00 0.00 1 1.00 0.00 4.87 4.87 3.92 0.62 0 4 2.68 2.50 47 11.75 10.84 28 6.33 -4.00 6.34 1.45 -4.00 4 4 2.68 2.50 47 11.75 10.84 28 6.33 -4.00 6.34 6.34 1.45 -4.00 0 142.90 71.40 60895_20010625_185349 1 -1 -1 0 1 1 2 1 1 5 1 60895 GABRIELLE WOODRUFF F a few true Dallas, TX 1 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 3 1 0 long 10 06 01 2 1 60895_20010627_083000 0 216.06 35 0 0.00 17 4.42 0.82 27 1.59 0.71 3 1.50 0.63 -4.00 -4.00 -4.00 17 17 4.42 0.82 27 1.59 0.71 3 1.50 0.63 5.96 -4.00 -4.00 -4.00 0 18 7.63 7.74 288 16.00 13.69 64 13.18 6.82 33.72 6.09 4.32 22 22 5.04 3.50 288 13.09 9.18 46 11.52 5.64 17.33 17.33 4.45 2.22 0 44.40 47.10 60895_20010627_083751 1 -1 -1 0 2 3 3 2 1 5 1 60917 GEORGIA MCQUEEN F a few true New York, NY morethan10 2 true true true N/A true N/A forMySelfOnly NonInetAgent 100to200k No 0 0 0 short 1 XX 04 1 1 60917_20010619_132417 1 509.41 69 0 0.00 34 3.22 1.24 119 3.50 2.81 13 3.21 2.29 5.84 3.15 1.17 34 34 3.22 1.24 119 3.50 2.81 13 3.21 2.29 6.74 5.84 3.15 1.17 0 35 8.20 9.43 684 19.54 21.63 123 16.50 12.17 45.04 7.11 7.02 42 42 5.92 6.83 684 16.29 18.12 116 13.85 9.06 41.66 41.66 5.05 3.89 0 37.90 47.10 60917_20010620_003028 1 -1 -1 1 2 4 2 4 3 4 3 Leaving NYC on July 17 going to Boston. Staying at the Hilton Hotel and returning on July 24. I had some difficulty in obtaining a rental. I asked for Hertz but this apparently did not register with the system. One feature I would like to see is having the ability to hear all the options for a particular choice (eg all the flights living NY going to Boston at 12 pm) before making a selection. Also, the ablility to sort by a particular feature (eg price). 60917 GEORGIA MCQUEEN F a few true New York, NY morethan10 2 true true true N/A true N/A forMySelfOnly NonInetAgent 100to200k No 0 0 0 short 2 XX 04 1 1 60917_20010711_191410 1 987.08 119 -2 -2.00 59 -2.00 -2.00 215 3.64 2.21 11 3.52 2.00 -2.00 -2.00 -2.00 59 -2 -2.00 -2.00 215 3.64 2.21 11 3.52 2.00 -2.00 -2.00 -2.00 -2.00 -2 60 10.88 11.11 1396 23.27 24.17 132 21.42 19.67 48.91 10.24 10.01 82 81 6.14 7.26 1411 17.21 19.01 125 15.88 14.79 45.58 45.58 5.65 5.78 -2 56.80 70.70 60917_20010712_002555 1 1 1 2 2 4 2 3 2 4 3 Leaving NY city on August 7 11:00 AM going to San franciso, CA and return on August 14. It did appear at times that the system was stuck. It kept asking me for my departure city several times even though I answered New York city quite clearly each time. Eventually I hung up and called back and then I was able to complete my itnerary. It was quite frustrating though. Also, I would be interested in knowing other commands to interact with this system besides "start over." Is there a way to hear all the options for example all hotels in a certain area? 60917 GEORGIA MCQUEEN F a few true New York, NY morethan10 2 true true true N/A true N/A forMySelfOnly NonInetAgent 100to200k No 0 0 0 short 3 XX 04 1 1 60917_20010725_090103 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60917_20010725_222237 1 1 1 2 4 4 2 2 3 2 3 Leaving Newark for Boston on July 27 in the morning and returning on July 31 in the morning. Staying at a hotel for this trip and will need a rental car as well. When it came time to confirm the travel plans I made, the system repeated a departure date that was incorrect. The same error occurred on the return trip where I said "July 31" and it repeated "July 26." Also, the system initially had me leaving from Newark and going to Newark. In most cases, the departure and arrival locations should not be the same. Maybe the system could be programmed to catch this error. Also, I repeated my requests several times before the system responded to what I said. This was frustrating. There was some noise in the area(airplanes flying overhead) when I phone which may explain this. I liked the "oop, sorry" feature which made the system more appealing and user friendly. I also find the email itinerary very useful. 60917 GEORGIA MCQUEEN F a few true New York, NY morethan10 2 true true true N/A true N/A forMySelfOnly NonInetAgent 100to200k No 0 0 0 short 4 XX 04 1 1 60917_20010731_170145 1 667.37 67 -2 -2.00 33 -2.00 -2.00 79 2.39 1.66 9 2.19 1.18 -2.00 -2.00 -2.00 33 -2 -2.00 -2.00 79 2.39 1.66 9 2.19 1.18 -2.00 -2.00 -2.00 -2.00 -2 34 15.01 17.07 879 25.85 26.58 140 22.39 17.58 50.89 13.92 16.09 49 49 6.61 7.23 879 17.94 19.40 133 15.54 9.83 47.52 47.52 5.76 4.13 -2 31.30 40.60 60917_20010731_172415 1 1 1 2 4 3 3 4 3 2 3 Morning flight from NY to San Francisco on August 3. Returning in the evening on August 5. Staying at a hotel and renting a car for the duration of the trip. This call went fairly well but I still was slightly frustrated when I had to keep repeating myself in giving responses. There was some background noise (traffic, etc.) on my end and this might explain it. Also the system's speech appear somewhat choppy at times and sounded more artifical as a result than I had previously noticed. 60933 GERTRUDE MCCLELLAN F never true Oklahoma City, OK 0 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none No 0 0 0 short 1 XX 06 1 1 60933_20010530_195818 1 522.47 52 0 0.00 26 4.77 1.78 119 4.58 4.51 15 4.16 4.06 8.29 4.63 1.66 26 26 4.77 1.78 119 4.58 4.51 15 4.16 4.06 9.21 8.29 4.63 1.66 0 26 9.83 7.10 636 24.46 17.31 56 23.20 16.41 21.91 9.34 6.80 34 33 7.74 4.23 738 21.71 17.41 102 19.27 10.24 17.04 16.23 7.48 4.01 0 35.30 57.70 60933_20010530_201211 1 -1 -1 1 2 2 5 4 3 4 1 OKC to Orlando on June 10th, returning June 13 It had a hard time understand the date, June 10th. 60933 GERTRUDE MCCLELLAN F never true Oklahoma City, OK 0 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none No 0 0 0 short 2 XX 06 1 1 60933_20010530_201240 1 139.19 12 0 0.00 6 4.35 2.16 28 4.67 5.39 15 2.60 2.07 8.47 3.52 0.87 6 6 4.35 2.16 28 4.67 5.39 15 2.60 2.07 8.47 8.47 3.52 0.87 0 6 13.39 7.56 202 33.67 19.42 63 27.80 14.60 24.38 11.19 5.94 9 8 10.04 5.49 300 33.33 28.10 98 25.25 15.18 17.30 17.30 9.00 5.01 0 3.60 16.70 60933_20010530_201751 1 -1 -1 1 5 5 5 5 4 4 1 OKC to Calgary, June 17, returning June 20 Worked much better this time! 60933 GERTRUDE MCCLELLAN F never true Oklahoma City, OK 0 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none No 0 0 0 short 3 XX 06 1 1 60933_20010626_192412 1 401.16 34 -2 -2.00 17 4.59 2.30 76 4.47 3.47 11 4.06 3.13 -4.00 -4.00 -4.00 18 17 4.59 2.30 76 4.22 3.52 11 3.82 3.19 9.78 -4.00 -4.00 -4.00 -2 17 -2.00 -2.00 719 42.29 23.97 119 37.50 14.00 -2.00 -2.00 -2.00 27 -2 -2.00 -2.00 719 26.63 17.05 102 23.73 8.16 -2.00 -2.00 -2.00 -2.00 -2 21.10 50.00 60933_20010626_193344 1 -1 -1 1 4 4 5 4 3 4 1 July 5th, OKC to Mpls departing 6:35 am and arriving MPLS 10:34 am Northwest Airlines. Return flight July 6th, Northwest Air, departing MPLS at 6:15 pm & arriving OKC at 10:22 pm 60933 GERTRUDE MCCLELLAN F never true Oklahoma City, OK 0 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none No 0 0 0 short 4 XX 06 1 1 60933_20010706_185356 1 200.84 28 0 0.00 14 3.63 0.78 32 2.29 1.77 6 2.00 1.47 4.35 3.58 0.78 14 14 3.63 0.78 32 2.29 1.77 6 2.00 1.47 4.77 4.35 3.58 0.78 0 14 9.57 9.18 323 23.07 19.49 77 18.92 12.27 35.78 7.56 5.45 17 17 7.88 6.03 323 19.00 13.58 62 16.31 8.11 27.32 27.32 6.67 3.47 0 18.80 21.40 60933_20010706_185956 1 1 0 1 4 4 4 4 4 4 1 OKC to Phoenix SW flt 923 July 17th Returning July 18th SW flight 134 60933 GERTRUDE MCCLELLAN F never true Oklahoma City, OK 0 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none No 0 0 0 short 5 XX 06 1 20 60933_20010706_190023 0 1725.41 172 0 0.00 86 5.99 2.69 557 6.48 4.72 21 6.31 4.48 -4.00 -4.00 -4.00 87 86 5.99 2.69 557 6.40 4.75 21 6.23 4.50 14.55 -4.00 -4.00 -4.00 0 86 12.19 9.57 2518 29.28 22.01 175 27.56 15.31 76.64 11.43 6.53 121 121 8.57 6.80 2518 20.81 15.72 158 19.67 9.48 70.88 70.88 8.05 3.71 0 20.30 61.20 60933_20010706_193924 1 1 0 1 2 3 3 3 2 4 1 July 21st OKC to Dallas American Airlines flight 3742 Dallas to London American Airlines flight 50 July 23rd London to Glasgow British Airways flight 1496 July 24 Edinburgh to Amsterdam KLM flgith 2082 July 25 Amsterdam to London British Airways flight 8128 July 28 London to Dallas American flight 51 July 28 Dallas to OKC American flight3571 I had great difficulty trying to get the flights from London to Glasgow AND from Edinburg to Amsterdam. The system was unable to understand the words Glasgow and Edinburgh. Could be my accent?? I was therefore unable to book those two legs of the trip. I also did not get a price. 60941 GINA TOLBERT F never true New Britain, CT 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 1 01 04 2 1 60941_20010514_100209 1 215.09 35 0 0.00 17 2.18 0.55 30 1.76 1.71 8 1.38 0.62 4.05 2.06 0.28 17 17 2.18 0.55 30 1.76 1.71 8 1.38 0.62 4.05 4.05 2.06 0.28 0 18 7.73 7.55 320 17.78 14.04 51 15.82 11.68 23.76 6.79 6.60 23 22 5.43 4.34 335 14.57 10.02 34 13.68 9.29 14.58 12.63 5.08 4.13 0 0.00 0.00 60941_20010514_100934 1 -1 -1 1 5 5 5 5 5 4 1 60941 GINA TOLBERT F never true New Britain, CT 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 2 02 04 2 1 60941_20010515_090007 0 252.65 39 0 0.00 19 2.35 0.70 32 1.68 1.63 8 1.33 0.59 3.98 2.26 0.59 19 19 2.35 0.70 32 1.68 1.63 8 1.33 0.59 4.27 3.98 2.26 0.59 0 20 8.36 8.88 371 18.55 14.20 57 16.53 11.24 34.29 7.00 6.63 25 25 5.34 4.47 371 14.84 10.79 46 13.54 8.80 16.99 16.99 4.86 3.84 0 8.80 10.50 60941_20010515_091028 1 -1 -1 1 5 5 5 5 5 4 1 60941 GINA TOLBERT F never true New Britain, CT 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 3 03 04 2 1 60941_20010516_081305 0 -3.00 147 0 0.00 73 2.99 2.15 137 1.88 1.71 11 1.75 1.33 -4.00 -4.00 -4.00 73 73 2.99 2.15 137 1.88 1.71 11 1.75 1.33 11.95 -4.00 -4.00 -4.00 0 74 7.44 7.96 1290 17.43 12.42 66 16.77 11.09 -4.00 -4.00 -4.00 96 95 4.84 3.95 1295 13.49 9.65 48 13.13 9.02 18.64 -4.00 -4.00 -4.00 0 33.10 37.00 60941_20010516_091620 1 -1 -1 0 2 2 5 1 2 4 1 60941 GINA TOLBERT F never true New Britain, CT 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 4 04 04 2 1 60941_20010517_083051 0 -3.00 103 0 0.00 51 2.82 0.97 115 2.25 1.16 5 2.20 1.11 -4.00 -4.00 -4.00 51 51 2.82 0.97 115 2.25 1.16 5 2.20 1.11 6.16 -4.00 -4.00 -4.00 0 52 4.45 5.74 590 11.35 9.38 45 10.69 8.16 20.00 4.14 5.36 57 57 3.51 2.88 590 10.35 6.63 34 9.93 5.87 14.71 14.71 3.31 2.48 0 37.80 39.20 60941_20010517_122033 1 -1 -1 0 2 2 5 2 2 4 1 60941 GINA TOLBERT F never true New Britain, CT 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 5 XX 04 1 1 60941_20010530_095238 1 393.04 73 0 0.00 36 2.54 0.72 56 1.56 1.25 8 1.37 0.60 5.10 2.47 0.58 36 36 2.54 0.72 56 1.56 1.25 8 1.37 0.60 5.10 5.10 2.47 0.58 0 37 5.68 6.81 508 13.73 10.64 45 12.86 9.37 20.41 5.27 6.43 42 42 4.21 3.16 508 12.10 7.57 34 11.56 6.82 14.01 14.01 3.97 2.79 0 30.40 25.00 60941_20010530_100520 1 -1 -1 1 4 4 4 4 4 2 3 Hartford to Pittsburgh on June 10 and return June 13th with hotel Ramada in Pittsburgh. 60941 GINA TOLBERT F never true New Britain, CT 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 6 XX 04 1 1 60941_20010604_092159 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 60941_20010604_093056 1 -1 -1 1 5 4 5 5 5 4 2 Hartford CT to New Orleans, LA on Sept 27 and returning Nov 2. 60941 GINA TOLBERT F never true New Britain, CT 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 7 XX 04 1 1 60941_20010607_092311 1 188.92 34 0 0.00 17 2.22 0.52 29 1.71 1.31 6 1.44 0.73 3.13 2.17 0.47 17 17 2.22 0.52 29 1.71 1.31 6 1.44 0.73 3.63 3.13 2.17 0.47 0 17 6.67 8.84 259 15.24 13.69 51 13.00 10.46 -4.00 -4.00 -4.00 22 21 4.12 3.60 274 12.45 8.73 34 11.43 7.47 14.40 -4.00 -4.00 -4.00 0 6.70 5.90 60941_20010607_093716 1 -1 -1 1 5 5 5 5 5 4 2 Hartford to Houston on Dec 13 and returning on Dec. 20, Departing both destinations in the AM 60941 GINA TOLBERT F never true New Britain, CT 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 8 XX 04 1 1 60941_20010607_093009 1 211.32 35 0 0.00 17 2.11 0.40 28 1.65 0.93 4 1.50 0.73 2.74 2.07 0.37 17 17 2.11 0.40 28 1.65 0.93 4 1.50 0.73 3.05 2.74 2.07 0.37 0 18 7.38 7.41 304 16.89 13.10 47 15.12 11.06 21.21 6.57 6.77 22 22 5.04 4.08 304 13.82 9.58 36 12.76 8.40 14.95 14.95 4.57 3.51 0 28.60 17.60 60941_20010607_093817 1 -1 -1 1 5 5 5 5 5 4 1 Hartford to Phil departing on Oct 1 and returning on Oct 3 departing both destinations in the AM 60941 GINA TOLBERT F never true New Britain, CT 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 9 05 04 2 1 60941_20010608_062510 0 -3.00 71 0 0.00 36 2.53 1.17 79 2.19 2.38 11 1.94 1.86 7.16 2.40 0.87 36 36 2.53 1.17 79 2.19 2.38 11 1.94 1.86 7.16 7.16 2.40 0.87 0 35 3.92 2.07 431 12.31 6.91 31 11.76 6.19 -4.00 -4.00 -4.00 39 37 3.68 1.67 451 11.56 5.23 31 11.05 4.19 7.66 -4.00 -4.00 -4.00 0 22.80 36.10 60941_20010608_064046 1 -1 -1 0 4 4 5 4 4 4 1 60941 GINA TOLBERT F never true New Britain, CT 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 1 0 0 long 10 06 04 2 1 60941_20010610_080458 0 -3.00 25 0 0.00 12 4.16 2.41 41 3.42 2.84 8 3.00 2.57 10.28 3.60 1.52 12 12 4.16 2.41 41 3.42 2.84 8 3.00 2.57 10.28 10.28 3.60 1.52 0 13 2.87 2.43 109 8.38 7.10 31 6.50 2.15 10.87 2.21 0.35 13 13 2.87 2.43 109 8.38 7.10 31 6.50 2.15 10.87 10.87 2.21 0.35 0 74.40 66.70 60941_20010610_081521 1 -1 -1 0 4 4 5 4 4 4 1 60968 GINGER HENLEY F never true Columbia, MD 0 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 1 01 05 2 1 60968_20010530_140858 1 236.63 28 0 0.00 14 1.27 1.08 57 4.07 2.73 8 3.77 2.59 -4.00 -4.00 -4.00 14 14 1.27 1.08 57 4.07 2.73 8 3.77 2.59 3.01 -4.00 -4.00 -4.00 0 14 9.25 9.74 371 26.50 26.73 111 20.00 11.53 40.21 6.87 4.08 14 14 9.25 9.74 371 26.50 26.73 111 20.00 11.53 40.21 40.21 6.87 4.08 0 16.10 46.20 60968_20010530_210314 1 -1 -1 1 5 5 4 5 5 4 1 60968 GINGER HENLEY F never true Columbia, MD 0 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 2 02 05 2 1 60968_20010622_073947 1 227.69 26 0 0.00 13 0.95 1.01 37 2.85 3.13 12 2.08 1.56 -4.00 -4.00 -4.00 13 13 0.83 1.02 37 2.85 3.13 12 2.08 1.56 3.80 -4.00 -4.00 -4.00 0 13 10.34 11.86 381 29.31 32.03 121 21.67 17.07 44.96 7.45 5.95 13 13 10.34 11.86 381 29.31 32.03 121 21.67 17.07 44.96 44.96 7.45 5.95 0 30.80 33.30 60968_20010622_093646 1 -1 -1 1 4 5 4 5 4 4 1 60968 GINGER HENLEY F never true Columbia, MD 0 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 3 03 05 2 1 60968_20010703_170853 1 250.56 28 0 0.00 14 1.36 2.71 55 3.93 5.84 23 2.46 2.07 -4.00 -4.00 -4.00 14 14 1.36 2.71 55 3.93 5.84 23 2.46 2.07 10.49 -4.00 -4.00 -4.00 0 14 10.45 13.46 417 29.79 36.63 151 20.46 11.60 55.00 7.02 4.26 14 14 10.45 13.46 417 29.79 36.63 151 20.46 11.60 55.00 55.00 7.02 4.26 0 13.80 23.10 60968_20010703_172745 1 1 0 1 4 5 5 5 4 5 1 60968 GINGER HENLEY F never true Columbia, MD 0 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 4 04 05 2 1 60968_20010713_163339 1 384.08 34 0 0.00 17 0.88 1.37 44 2.59 3.39 15 1.81 1.17 -4.00 -4.00 -4.00 17 17 0.88 1.37 44 2.59 3.39 15 1.81 1.17 5.87 -4.00 -4.00 -4.00 0 17 11.65 15.47 526 30.94 37.79 170 22.25 12.39 68.35 8.10 5.24 17 17 11.65 15.47 526 30.94 37.79 170 22.25 12.39 68.35 68.35 8.10 5.24 0 2.30 6.30 60968_20010713_165609 1 1 0 1 2 4 2 2 3 5 1 60968 GINGER HENLEY F never true Columbia, MD 0 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 5 XX 05 1 1 60968_20010727_095401 1 276.47 22 0 0.00 11 3.29 6.48 34 3.09 2.63 9 2.50 1.84 -4.00 -4.00 -4.00 11 11 3.29 6.48 34 3.09 2.63 9 2.50 1.84 21.82 -4.00 -4.00 -4.00 0 11 14.17 15.13 463 42.09 44.12 163 30.00 19.39 55.68 10.02 6.61 11 11 14.17 15.13 463 42.09 44.12 163 30.00 19.39 55.68 55.68 10.02 6.61 0 22.90 20.00 60968_20010727_101715 1 0 0 1 5 4 5 5 4 5 2 I wanted a round trip from Baltimore to Asheville, NC and back. I booked July 29 USAir 1230 departing BWI at 10:06 am and connecting in Charlotte NC to USAir 3231 getting in to Asheville at 1:00 pm. I booked a return on August 4 on USAir 3231 leaving Asheville NC at 1:35 pm connecting in Charlotte to USAir 1545 and getting back into BWI at 4:51 pm. It was pretty easy to book this flight. I had trouble understanding one of the flight numbers (#3231). I had to repeat the itinerary at the end to finally understand it. 60968 GINGER HENLEY F never true Columbia, MD 0 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 6 XX 05 1 1 60968_20010810_104530 1 229.78 24 0 0.00 12 1.03 1.44 47 3.92 4.27 16 2.82 2.04 -4.00 -4.00 -4.00 12 12 1.03 1.44 47 3.92 4.27 16 2.82 2.04 5.31 -4.00 -4.00 -4.00 0 12 11.51 9.34 402 33.50 26.30 109 26.64 11.80 38.14 9.09 4.30 12 12 11.51 9.34 402 33.50 26.30 109 26.64 11.80 38.14 38.14 9.09 4.30 0 20.40 27.30 60968_20010810_110502 1 1 0 1 5 4 5 5 4 5 2 Departing on August 26 - Baltimore to Chicago O'Hare on American 1423 at 4:52 pm arriving at 6:03 pm. Then returning from Chicago back to Baltimore on August 29 on American 1028 departing Chicago at 4:30 pm and arriving BWI at 7:36 pm. The system didn't understand my return date and gave me flights on a different date. I had to repeat the return date and then it understood. 60968 GINGER HENLEY F never true Columbia, MD 0 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 7 XX 05 1 1 60968_20010810_110403 1 222.40 22 0 0.00 11 0.96 1.17 43 3.91 4.32 12 3.10 3.57 -4.00 -4.00 -4.00 11 11 0.96 1.17 43 3.91 4.32 12 3.10 3.57 3.45 -4.00 -4.00 -4.00 0 11 11.03 9.80 337 30.64 25.80 104 23.30 9.06 38.98 8.23 3.34 11 11 11.03 9.80 337 30.64 25.80 104 23.30 9.06 38.98 38.98 8.23 3.34 0 11.10 30.00 60968_20010810_111951 1 1 0 1 2 4 4 4 4 5 3 Travel from Dulles to Vienna, Austria on August 14 on Austrian Air 514 departing 6:00 pm and arriving 9:10 am on Aug. 15. Returning on August 21, Vienna back to Dulles, on Austrian Air 513 departing 11:40 am and getting in 3:30 pm. The system didn't understand my return date and gave me info for a different date. I repeated the date again (August 21) and it gave me flights for Aug. 20. I had to repeat again, and this time it understood me. 60968 GINGER HENLEY F never true Columbia, MD 0 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 8 XX 05 1 1 60968_20010816_142314 1 209.91 38 0 0.00 19 0.23 0.29 24 1.26 1.41 4 1.11 1.28 -4.00 -4.00 -4.00 19 19 0.22 0.30 24 1.26 1.41 4 1.11 1.28 1.08 -4.00 -4.00 -4.00 0 19 5.83 8.42 333 17.53 25.63 114 12.17 10.84 37.65 4.06 3.49 19 19 5.83 8.42 333 17.53 25.63 114 12.17 10.84 37.65 37.65 4.06 3.49 0 8.30 5.60 60968_20010816_144435 1 0 0 1 2 2 2 2 3 5 1 On Sept. 4, flying someone in from Boston to Baltimore on USAirways 2611, departing Boston at 7:30 am and arriving BWI at 8:59 am. Returning same day, departing Baltimore on USAirways 2643 at 6:00 pm and arriving into Boston at 7:26 pm. (No hotel or car needed.) At the beginning, after the system started giving me instructions, I cleared my throat sometime during that period. It stopped mid sentence during the instructions, and started repeating what sounded like "pardon me". And it kept repeating it with a slight pause in between. I just kept waiting for it to stop but it didn't. Then I finally said, "hello." Then it got back on track and asked me for the city I wanted to fly out of. Then, one more time during our conversation, the system stopped talking and said "pardon me" and paused once again, and then continued on making the arrangements. I was able to complete the itinerary. 60968 GINGER HENLEY F never true Columbia, MD 0 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 9 05 05 2 1 60968_20010824_094657 1 491.65 52 0 0.00 26 0.77 0.86 88 3.38 3.19 10 3.12 2.95 -4.00 -4.00 -4.00 27 26 0.77 0.86 88 3.26 3.19 10 3.00 2.95 2.90 -4.00 -4.00 -4.00 0 26 11.00 14.31 829 31.88 38.89 166 26.52 28.21 62.38 8.95 9.95 26 26 11.00 14.31 829 31.88 38.89 166 26.52 28.21 62.38 62.38 8.95 9.95 0 11.20 29.20 60968_20010824_101751 1 1 0 1 1 4 2 2 1 5 1 60968 GINGER HENLEY F never true Columbia, MD 0 0 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 10 06 05 2 1 60968_20010913_170820 1 509.90 42 0 0.00 21 2.02 6.19 46 2.19 1.94 9 1.85 1.18 -4.00 -4.00 -4.00 22 21 2.02 6.19 46 2.09 1.95 9 1.76 1.22 28.61 -4.00 -4.00 -4.00 0 21 14.95 17.53 924 44.00 48.96 191 36.65 36.46 68.39 12.28 12.87 21 21 14.95 17.53 924 44.00 48.96 191 36.65 36.46 68.39 68.39 12.28 12.87 0 0.00 0.00 60968_20010913_173236 1 1 0 1 4 4 4 4 4 5 1 60984 GOLDIE MINOR F never true New Orleans, LA 0 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 1 XX 09 1 1 60984_20010525_120544 1 413.49 44 0 0.00 22 2.18 1.18 49 2.23 2.39 12 1.76 1.00 6.88 1.95 0.54 22 22 2.18 1.18 49 2.23 2.39 12 1.76 1.00 6.88 6.88 1.95 0.54 0 22 11.11 14.82 475 21.59 21.41 82 18.71 17.03 33.99 10.02 14.25 25 25 7.52 7.03 475 19.00 16.43 82 16.38 10.09 33.99 33.99 6.41 4.45 0 12.20 13.60 60984_20010525_123834 1 -1 -1 1 5 4 4 5 4 4 1 I am planning on flying from New Orleans to Boston on June 11 and returning on June 18. I need a hotel and rental car during my stay. The system was very easy to use. The only problems I encountered was the system's "voice" had an accent that was sometimes hard to understand-you really have to listen to understand what it is saying. The system gave good options to select from. However, if I had not known to say "the first one, the second one, etc", it may be a little confusing for an average caller. Maybe stating something at the beginning of the announcement would help. I would definitely use this system because it is very convienient and useful. 60984 GOLDIE MINOR F never true New Orleans, LA 0 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 2 XX 09 1 1 60984_20010527_134859 1 366.56 42 0 0.00 21 1.98 1.23 43 2.05 2.67 13 1.50 0.95 7.20 1.72 0.30 21 21 1.98 1.23 43 2.05 2.67 13 1.50 0.95 7.20 7.20 1.72 0.30 0 21 10.01 11.55 444 21.14 20.78 83 18.05 15.59 35.74 8.72 10.19 24 24 7.43 7.18 444 18.50 16.21 83 15.70 8.79 35.74 35.74 6.20 3.99 0 2.30 4.80 60984_20010527_140445 1 -1 -1 1 2 2 4 2 2 4 1 I need a round-trip flight to San Antonio from New Orleans on August 13 and returning August 20. I also need a hotel and car while in San Antonio. I attempted to make these travel plans three times. The system was a little hard to understand and kept changing the dates and cities. For example, after making plans and getting up to the point of renting a car, it suddenly switched the dates and city. It was also hard to understand the flight numbers as the system said them too fast. It was also impossible to hear the names of the hotel options, as the system said them too fast. I was also only given the option of a hotel near the airport, when I would prefer to stay downtown. Based on this experience, I do not find the system to be efficient and would not use it to make travel plans. 60984 GOLDIE MINOR F never true New Orleans, LA 0 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 3 XX 09 1 1 60984_20010528_154336 1 530.59 54 0 0.00 27 2.06 0.98 66 2.44 2.81 13 2.04 1.89 -4.00 -4.00 -4.00 27 27 2.01 1.05 66 2.44 2.81 13 2.04 1.89 6.52 -4.00 -4.00 -4.00 0 27 12.22 17.29 596 22.07 23.07 98 19.15 17.72 76.00 9.77 11.91 31 31 6.87 6.42 596 19.23 17.88 83 17.10 13.63 36.28 36.28 5.89 3.43 0 42.40 22.20 60984_20010528_155815 1 -1 -1 1 4 4 4 4 4 4 2 I need to fly from New Orleans to San Francisco on June 3, returning June 17. I will need a hotel and car in San Francisco. The system was easy to use, however, I called and after asking me about my travel plans, I was disconnected. The second time I called the only problem I encountered was having a hard time understanding the flight numbers. I would use this system agin because the information given was fast and I was offered a selection of hotels in different areas. 60984 GOLDIE MINOR F never true New Orleans, LA 0 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 4 XX 09 1 1 60984_20010531_104847 0 108.27 20 0 0.00 10 2.29 1.30 31 3.10 3.41 12 2.11 1.45 5.75 1.91 0.48 10 10 2.29 1.30 31 3.10 3.41 12 2.11 1.45 5.75 5.75 1.91 0.48 0 10 4.50 2.26 121 12.10 5.86 20 11.22 5.47 6.04 4.32 2.33 10 10 4.50 2.26 121 12.10 5.86 20 11.22 5.47 7.20 6.04 4.32 2.33 0 3.20 10.00 60984_20010531_114331 1 -1 -1 0 1 4 4 1 1 4 1 I need to fly from Jackson, MS to Nasville, TN on September 2,returning September 5. I will need a hotel and car on my visit. I attempted to use the system four times to plan this trip. After giving the system my travel plans, it put me on hold for at least 5 minutes each time and then disconnected before letting me know if my flight options were available.Based on this experience, I found the system to be unreliable and frustrating. 60992 GRACIE LOZANO F once true Johnson City, TN 0 2 true N/A N/A N/A N/A N/A forOther InetSite none No 0 0 0 short 1 XX 01 1 1 60992_20010521_182600 1 1004.20 101 0 0.00 50 7.97 3.54 90 1.80 1.12 6 1.71 0.96 -4.00 -4.00 -4.00 50 50 7.97 3.54 90 1.80 1.12 6 1.71 0.96 18.40 -4.00 -4.00 -4.00 0 51 11.04 12.88 1115 21.86 22.02 110 20.10 18.24 53.95 10.18 11.45 63 63 6.85 5.76 1115 17.70 15.64 73 16.81 14.06 27.00 27.00 6.52 5.19 0 70.00 40.00 60992_20010521_191359 1 -1 -1 1 4 5 3 4 5 4 1 Depart from Knoxville Municipal airport Feb. 26 at 7:10 a.m., arrive at Atlanta at 8:14 a.m. on same day. Stay at Hilton NE downtown, Avis rental car. Return on Mar. 2, take 10:14 am flight out of Atlanta, arriving in KNoxville at 11:24 am 61018 GRETCHEN CRABTREE F never true Dallas, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 short 1 XX 02 1 1 61018_20010517_225353 1 451.70 64 0 0.00 32 4.57 1.44 52 1.63 1.34 7 1.45 0.93 -4.00 -4.00 -4.00 32 32 4.37 1.80 52 1.63 1.34 7 1.45 0.93 8.12 -4.00 -4.00 -4.00 0 32 9.10 12.42 598 18.69 15.61 64 17.23 13.46 54.06 7.65 9.48 63 63 3.78 2.30 598 9.49 6.76 34 9.10 6.03 13.87 13.37 3.63 1.95 0 42.30 25.00 61018_20010517_231233 1 -1 -1 0 1 5 4 1 1 4 3 I had to call twice. On first call system did not understand Amsterdam The Netherlands. Gave me wrong flights. (all lasting only 3 hours which is impossible). On second call I just asked for Amsterdam and got again flights that only lasted 3 hours. I tried to book car . Only gave me 3 options re. carrental agencies. System did not ask me for how long I wanted car. I did receive confirmation in email re flights but not car. The system obviously does not recognize international cities. In my case it must have used the city Amsterdam somewhere in the USA and not in the Netherlands. I was unable to get information regarding a trip to the Netherlands. 61018 GRETCHEN CRABTREE F never true Dallas, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 short 2 XX 02 1 1 61018_20010517_231258 0 187.54 30 0 0.00 15 4.63 2.12 23 1.53 1.25 5 1.29 0.83 -4.00 -4.00 -4.00 15 15 4.46 2.38 23 1.53 1.25 5 1.29 0.83 11.06 -4.00 -4.00 -4.00 0 15 7.54 5.55 269 17.93 11.85 41 16.29 10.36 21.82 6.52 4.04 28 28 3.90 2.38 269 9.61 6.26 31 8.81 4.73 13.81 13.81 3.53 1.41 0 52.20 26.70 61018_20010517_232021 1 -1 -1 0 1 4 4 1 1 4 2 I wanted a trip from Dallas International airport to Brussels Belgium. The system gave me a flight to Washington! I asked for a flight to Brussels Belgium. The system gave me a flight on American to Washington! This is the second time I tried to book international flight and got the same problem. 61018 GRETCHEN CRABTREE F never true Dallas, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 short 3 XX 02 1 1 61018_20010519_232423 1 436.01 66 0 0.00 33 4.30 0.95 44 1.33 0.82 5 1.22 0.49 5.48 4.26 0.94 33 33 4.30 0.95 44 1.33 0.82 5 1.22 0.49 6.06 5.48 4.26 0.94 0 33 8.49 5.88 675 20.45 14.43 60 19.22 12.77 23.21 8.03 5.34 62 62 4.47 2.84 675 10.89 7.85 32 10.54 7.42 13.92 13.92 4.32 2.58 0 27.30 27.30 61018_20010519_233910 1 -1 -1 1 1 2 4 1 1 4 2 I wanted to book a flight from Dallas DFW to New York JFK. I tried to book a flight to New York. The system asked me if I wanted to go to JFK or LaGuardia. I answered JFK. The system then gave me flights to Washington DC! I tried it a second time. The system gave me all flights that were with connections either in Boston or Washington, no nonstop fligths. 61018 GRETCHEN CRABTREE F never true Dallas, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 short 4 XX 02 1 1 61018_20010603_214443 1 264.67 38 0 0.00 19 4.18 1.03 27 1.42 0.69 3 1.33 0.59 -4.00 -4.00 -4.00 19 19 4.18 1.03 27 1.42 0.69 3 1.33 0.59 7.21 -4.00 -4.00 -4.00 0 19 9.29 6.31 436 22.95 15.44 53 21.28 14.01 22.21 8.57 5.64 39 39 4.48 3.07 436 11.18 9.01 32 10.63 8.45 12.65 10.59 4.32 2.94 0 25.90 15.80 61018_20010603_215242 1 -1 -1 1 2 4 5 1 1 4 2 I wanted a flight from DFW to New York roundtrip The flights I got were not non-stop flights. Only on the way back did the system give me a non-stop flight 61018 GRETCHEN CRABTREE F never true Dallas, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 short 5 XX 02 1 20 61018_20010603_215247 1 281.87 42 0 0.00 21 3.98 0.64 23 1.10 0.30 2 1.05 0.22 5.67 3.89 0.52 21 21 3.98 0.64 23 1.10 0.30 2 1.05 0.22 5.67 5.67 3.89 0.52 0 21 8.65 6.97 413 19.67 13.59 51 18.10 11.84 19.01 8.14 6.73 42 42 4.05 2.58 413 9.83 7.72 34 9.24 6.79 13.57 13.57 3.82 2.12 0 39.10 19.00 61018_20010603_220048 1 -1 -1 1 4 4 4 4 1 4 1 Dallas-Chicago roundtrip with hotel I had questions that the system could not answer. I would have wanted to know the address of the hotel. 61026 GWENDOLYN GALINDO F a few true Kent, WA 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 2 0 0 short 1 XX 04 1 1 61026_20010516_225647 1 437.78 71 0 0.00 35 2.08 0.32 47 1.34 0.80 5 1.24 0.50 3.58 2.04 0.20 35 35 2.08 0.32 47 1.34 0.80 5 1.24 0.50 3.58 3.58 2.04 0.20 0 36 7.63 9.55 672 18.67 22.72 129 15.51 12.77 49.07 6.44 6.48 43 43 5.75 7.35 672 15.63 19.03 122 13.10 9.41 45.68 45.68 4.80 3.94 0 25.50 28.60 61026_20010516_230832 1 -1 -1 1 4 4 5 4 4 4 1 Flying from seattle to boston on June 15th and returning on June 20th. Renting a car for the days that I am there and staying in a Best Western Hotel. I had to give 5 different names of popular rental car companies before it reconized one of them. Also when it was saying the names of the cities that the hotels were in it was a bit hard to understand the names of the cities. It sounded like it was a record skipping or something. 61034 HALEY MOBLEY F many true Nashville, TN 5-10 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 1 0 0 short 1 XX 06 1 1 61034_20010529_151829 0 709.51 80 0 0.00 40 4.72 1.81 90 2.25 1.48 7 2.13 1.28 -4.00 -4.00 -4.00 40 40 4.72 1.81 90 2.25 1.48 7 2.13 1.28 13.82 -4.00 -4.00 -4.00 0 40 9.00 9.53 867 21.68 22.28 115 19.28 16.57 53.00 7.87 6.40 49 49 7.34 6.58 867 17.69 15.43 98 16.02 10.15 44.16 44.16 6.57 3.84 0 50.00 42.50 61034_20010529_174902 1 -1 -1 1 2 5 2 2 2 4 2 Travel from Baton Rouge, Louisiana to Seattle, Washington leaving June 8th and returning June 13th. They did not have Alexandria, Louisiana available as one of the cities so they mistook what I said for a city in Europe. i was finally able to work with the system but I had to change the city name in order to be able to work with it. 61034 HALEY MOBLEY F many true Nashville, TN 5-10 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 1 0 0 short 2 XX 06 1 1 61034_20010723_233253 0 209.39 41 -2 -2.00 20 -2.00 -2.00 38 1.90 1.37 7 1.63 0.68 -2.00 -2.00 -2.00 20 -2 -2.00 -2.00 38 1.90 1.37 7 1.63 0.68 -2.00 -2.00 -2.00 -2.00 -2 21 3.60 1.95 168 8.00 3.19 15 7.65 2.83 7.23 3.42 1.81 21 21 3.60 1.95 168 8.00 3.19 15 7.65 2.83 7.38 7.23 3.42 1.81 -2 100.00 55.00 61034_20010724_141117 1 0 1 0 4 4 4 4 2 4 2 Flight from Alexandria, Louisiana to Seattle, Washington The city I wanted to travel from was not in the system, so we got bogged down.Alexandria, Louisiana 61034 HALEY MOBLEY F many true Nashville, TN 5-10 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 1 0 0 short 3 XX 06 1 1 61034_20010724_232709 0 211.82 22 0 0.00 11 4.40 0.80 25 2.27 1.68 6 1.90 1.20 -4.00 -4.00 -4.00 11 11 4.40 0.80 25 2.27 1.68 6 1.90 1.20 5.87 -4.00 -4.00 -4.00 0 11 13.72 14.47 373 33.91 32.47 117 25.60 18.11 52.48 9.84 6.99 14 14 10.78 10.79 373 26.64 25.26 102 20.85 13.47 44.20 44.20 8.21 5.08 0 4.00 9.10 61034_20010724_234950 1 0 1 1 4 4 4 4 4 4 1 alexandria Louisiana to Portland, Oregon The system understand the name of the city Alexandria now but when it repeats the name of the city it says ria only. The system did not complete sentences sometimes and at the end when it asked me to make comments, it cut off. 61034 HALEY MOBLEY F many true Nashville, TN 5-10 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k Yes 1 0 0 short 4 XX 06 1 1 61034_20010728_232724 1 331.90 34 0 0.00 17 6.10 6.07 42 2.47 1.81 6 2.25 1.61 -4.00 -4.00 -4.00 18 17 6.10 6.07 42 2.33 1.85 6 2.12 1.65 27.05 -4.00 -4.00 -4.00 0 17 12.22 11.78 520 30.59 27.62 115 25.31 17.58 50.95 9.80 6.47 22 22 9.44 8.70 520 23.64 20.91 100 20.00 12.39 42.67 42.67 7.86 4.65 0 23.80 31.30 61034_20010728_233942 1 1 0 1 2 4 4 2 2 4 3 Seattle to Alexandria, Louisiana, round trip The system still does not have the complete word Alexandria, the system restricted me to a delta flight, it picked a flight that was very expensive and when it was telling me to leave my comments it says when you fin.......... and then it cuts off. It still needs work 61042 HANNAH MCGINNIS F a few true Pittsburgh, PA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 1 0 0 short 1 XX 08 1 1 61042_20010709_144229 0 141.72 21 0 0.00 10 3.87 1.69 29 2.90 3.51 12 1.89 1.54 -4.00 -4.00 -4.00 10 10 3.31 1.95 29 2.90 3.51 12 1.89 1.54 7.41 -4.00 -4.00 -4.00 0 11 5.92 3.18 161 14.64 10.01 36 12.50 7.46 12.01 5.31 2.59 11 11 5.92 3.18 161 14.64 10.01 36 12.50 7.46 12.01 12.01 5.31 2.59 0 3.40 10.00 61042_20010709_150637 1 0 0 0 1 4 4 1 1 4 2 Traveling from Orlando, FL 7/13/01 to Pittsburgh, PA; returning to Orlando, FL 7/17/01; flying USAir. I tried 3 times to make the travel arrangements. The 1st time the system misunderstood my request. The 2nd time the system said "ok - fine" and then went to dead silence. The 3rd time the system said "ok - fine" then came back on and said that the "database was not responding" to "please call back". 61042 HANNAH MCGINNIS F a few true Pittsburgh, PA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 1 0 0 short 2 XX 08 1 1 61042_20010802_091534 1 260.70 33 0 0.00 16 3.75 1.91 27 1.69 2.55 11 1.07 0.59 -4.00 -4.00 -4.00 16 16 2.99 2.04 27 1.69 2.55 11 1.07 0.59 9.31 -4.00 -4.00 -4.00 0 17 10.29 8.13 463 27.24 25.00 100 22.69 17.08 33.53 8.84 5.68 17 17 10.29 8.13 463 27.24 25.00 100 22.69 17.08 33.53 33.53 8.84 5.68 0 14.80 18.80 61042_20010802_093101 1 1 1 2 5 4 4 4 3 4 1 Travel from Orlando, FL to Austin, Tx. on 8/3/01. Rent a car in Austin from 8/3/01 to 8/5/01. No hotel needed, staying with a friend. Also, no return flight needed - driving back with a friend. The system was a little hard to understand. Flight numbers in particular. However, I did manage to get all of the information I needed with no problems this time! 61042 HANNAH MCGINNIS F a few true Pittsburgh, PA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 1 0 0 short 3 XX 08 1 1 61042_20010814_152309 1 448.31 59 0 0.00 29 3.21 1.52 43 1.48 2.13 12 1.11 0.69 -4.00 -4.00 -4.00 29 29 2.48 1.53 43 1.48 2.13 12 1.11 0.69 7.98 -4.00 -4.00 -4.00 0 30 10.00 6.96 748 24.93 20.17 87 22.79 16.71 30.13 9.31 5.94 30 30 10.00 6.96 748 24.93 20.17 87 22.79 16.71 30.13 30.13 9.31 5.94 0 9.30 6.90 61042_20010814_155533 1 1 1 2 5 4 4 5 4 5 1 Leave Orlando, FL 8/17 arrive Atlanta, GA. No return flight as will be driving back with co-worker. Rental Car from 8/17 to 8/20. Hotel Room 8/17, 8/18, 8/19 at Holiday Inn. This was the easiest time I have had with the system to date. The only thing I don't like is that the system's voice is a bit hard to understand. 61042 HANNAH MCGINNIS F a few true Pittsburgh, PA 1 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 1 0 0 short 4 XX 08 1 1 61042_20010907_161704 0 -3.00 16 0 0.00 8 4.31 1.57 25 3.13 2.90 10 2.14 0.90 7.00 3.93 1.23 8 8 4.31 1.57 25 3.13 2.90 10 2.14 0.90 7.00 7.00 3.93 1.23 0 8 6.83 3.41 129 16.13 10.45 36 13.29 7.23 12.38 6.04 2.77 8 8 6.83 3.41 129 16.13 10.45 36 13.29 7.23 12.38 12.38 6.04 2.77 0 23.10 37.50 61042_20010907_165815 1 1 0 0 1 4 5 1 1 4 2 Departing Melbourne, FL on 9/14/01 arriving in Pittsburgh, PA Departing Pittsburgh, PA on 9/19/01 arriving in Melbourne, FL Hotel needed and rental car needed. I called and the system and it was communicating fine. I requested a flight out of Melbourne, FL to Pittsburgh, PA on Sept. 14, 2001. The system then asked if this was my final destination, I replied "NO". The system then asked if I would be returning to Melbourne, FL or to another destination? I replied "returning to Melbourne". The system then went to dead silence. I could no longer communicate with the system. After waiting approximately 2 min. I ended the call by hanging up. I don't know why this happened. This is my 4th and final survey! Thanks for the opportunity, it has been interesting. 61050 HARRIET PIERRE F never true Boston, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 0 0 long 1 01 08 2 28 61050_20010514_220543 0 120.83 22 0 0.00 11 3.63 1.13 19 1.73 1.10 4 1.50 0.85 -4.00 -4.00 -4.00 11 11 3.10 1.34 19 1.73 1.10 4 1.50 0.85 4.54 -4.00 -4.00 -4.00 0 11 6.32 3.97 183 16.64 12.09 39 14.40 10.07 14.12 5.54 3.18 12 11 6.32 3.97 212 17.67 12.07 39 15.73 10.52 14.12 14.12 5.54 3.18 0 21.10 27.30 61050_20010515_080934 0 -1 -1 -2 -2 -2 -2 -2 -2 -2 -2 61050 HARRIET PIERRE F never true Boston, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 0 0 long 2 01 08 2 27 61050_20010514_220855 1 259.97 31 0 0.00 15 3.27 1.38 26 1.73 1.44 6 1.43 0.85 -4.00 -4.00 -4.00 15 15 2.87 1.41 26 1.73 1.44 6 1.43 0.85 5.44 -4.00 -4.00 -4.00 0 16 12.26 15.24 563 35.19 49.47 194 24.60 26.47 60.67 9.03 8.38 16 16 12.26 15.24 563 35.19 49.47 194 24.60 26.47 60.67 60.67 9.03 8.38 0 26.90 26.70 61050_20010516_121312 1 -1 -1 1 4 4 3 5 4 4 1 61050 HARRIET PIERRE F never true Boston, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 0 0 long 3 02 08 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61050_20010518_130047 1 -1 -1 1 5 4 4 4 5 4 1 61050 HARRIET PIERRE F never true Boston, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 0 0 long 4 03 08 2 1 61050_20010517_220459 1 651.34 71 0 0.00 35 3.54 1.52 85 2.43 2.71 10 2.21 2.41 -4.00 -4.00 -4.00 35 35 3.04 1.64 85 2.43 2.71 10 2.21 2.41 6.18 -4.00 -4.00 -4.00 0 36 13.65 14.90 1285 35.69 41.63 160 32.14 36.28 60.12 12.32 12.77 36 36 13.65 14.90 1285 35.69 41.63 160 32.14 36.28 60.12 60.12 12.32 12.77 0 9.40 14.30 61050_20010518_130539 1 -1 -1 1 2 4 4 4 4 4 1 61050 HARRIET PIERRE F never true Boston, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 0 0 long 5 04 08 1 1 61050_20010718_221749 1 847.05 77 0 0.00 38 8.60 7.76 73 1.92 3.37 20 1.43 1.54 -4.00 -4.00 -4.00 38 38 7.12 7.46 73 1.92 3.37 20 1.43 1.54 36.48 -4.00 -4.00 -4.00 0 39 12.00 14.52 1212 31.08 40.35 167 27.50 34.06 61.88 10.68 12.15 39 39 12.00 14.52 1212 31.08 40.35 167 27.50 34.06 61.88 61.88 10.68 12.15 0 63.00 39.50 61050_20010718_223352 1 1 1 2 4 4 5 4 4 2 1 61069 HAZEL GODFREY F a few true Chattanooga, TN 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 1 01 09 2 1 61069_20010514_214007 0 546.92 66 0 0.00 33 2.93 1.69 111 3.36 3.57 18 2.91 2.45 9.09 2.73 1.30 33 33 2.93 1.69 111 3.36 3.57 18 2.91 2.45 9.09 9.09 2.73 1.30 0 33 5.62 3.69 889 26.94 13.36 40 26.53 13.37 14.58 5.34 3.38 33 33 5.62 3.69 889 26.94 13.36 40 26.53 13.37 14.58 14.58 5.34 3.38 0 39.60 63.60 61069_20010514_220711 1 -1 -1 0 1 1 3 1 2 4 1 61069 HAZEL GODFREY F a few true Chattanooga, TN 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 2 02 09 2 1 61069_20010515_144924 0 5.78 1 0 0.00 1 5.78 -4.00 10 10.00 -4.00 10 -1.00 -4.00 5.78 -1.00 -4.00 1 1 5.78 -4.00 10 10.00 -4.00 10 -1.00 -4.00 5.78 5.78 -1.00 -4.00 0 0 -1.00 -2.00 0 -1.00 -2.00 -2 -1.00 -2.00 -2.00 -1.00 -2.00 0 0 -1.00 -2.00 0 -1.00 -2.00 -2 -1.00 -2.00 -2.00 -2.00 -1.00 -2.00 -2 30.00 100.00 61069_20010515_150732 1 -1 -1 0 1 1 1 1 1 4 1 61069 HAZEL GODFREY F a few true Chattanooga, TN 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 3 03 09 2 1 61069_20010516_201441 1 576.53 67 0 0.00 34 2.16 0.84 80 2.35 2.09 11 2.09 1.44 -4.00 -4.00 -4.00 34 34 2.10 0.92 80 2.35 2.09 11 2.09 1.44 5.79 -4.00 -4.00 -4.00 0 33 9.52 22.93 617 18.70 24.40 108 15.91 18.69 49.27 8.28 22.14 35 35 6.34 9.67 617 17.63 20.94 108 14.97 14.03 49.27 49.27 5.08 6.24 0 22.20 23.50 61069_20010516_204307 1 -1 -1 0 1 1 4 1 1 4 1 61069 HAZEL GODFREY F a few true Chattanooga, TN 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 4 04 09 2 1 61069_20010519_111230 1 994.77 125 0 0.00 63 2.34 1.12 174 2.76 3.04 15 2.56 2.63 6.31 2.28 1.01 63 63 2.34 1.12 174 2.76 3.04 15 2.56 2.63 7.13 6.31 2.28 1.01 0 62 7.95 14.37 1227 19.79 18.48 105 18.39 14.97 105.60 6.35 6.96 65 65 6.42 7.43 1227 18.88 16.83 104 17.55 13.08 46.39 46.39 5.80 5.50 0 18.30 25.40 61069_20010519_114222 1 -1 -1 0 1 1 2 1 1 4 1 61069 HAZEL GODFREY F a few true Chattanooga, TN 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 5 XX 09 1 1 61069_20010618_201848 0 117.31 14 0 0.00 7 2.52 1.18 14 2.00 2.65 8 1.00 0.00 5.17 2.08 0.15 7 7 2.52 1.18 14 2.00 2.65 8 1.00 0.00 5.17 5.17 2.08 0.15 0 7 7.38 2.72 131 18.71 6.40 23 18.00 6.69 9.39 7.04 2.81 7 7 7.38 2.72 131 18.71 6.40 23 18.00 6.69 9.39 9.39 7.04 2.81 0 64.30 100.00 61069_20010618_203305 1 -1 -1 0 1 1 2 1 1 4 4 I planned to travel from Chattanooga, TN to Charlotte, NC, roundtrip. Again, trying to use this system was completely useless. It cannot understand the city I live in, Chattanooga, TN. I do not believe this system can work because it does not understand certain words or cities. I find it very frustating and would never use it. 61069 HAZEL GODFREY F a few true Chattanooga, TN 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 6 XX 09 1 1 61069_20010621_230538 0 225.70 26 0 0.00 13 3.13 1.78 42 3.23 3.24 10 2.67 2.64 6.87 2.82 1.44 13 13 3.13 1.78 42 3.23 3.24 10 2.67 2.64 6.87 6.87 2.82 1.44 0 13 5.76 2.95 235 18.08 8.84 31 17.00 8.29 11.30 5.30 2.54 13 13 5.76 2.95 235 18.08 8.84 31 17.00 8.29 11.30 11.30 5.30 2.54 0 23.80 61.50 61069_20010621_232305 1 -1 -1 0 1 1 4 1 1 4 2 Leave Gainesville, FL on July 25, to Dallas/FtWorth, with a return on July 31. Renting a medium size car, no hotel Again, the system did not recognize the departure city of Gainesville, FL. It first gave me Kingston the wrong departure city. I tried to start over to have it understand Gainesville, FL and no luck. This system does not understand the cities that I have tried for real and hypothetical trips. This is not a system I could use. I find it very frustrating to use and I have not completed any travel plans. 61069 HAZEL GODFREY F a few true Chattanooga, TN 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 7 XX 09 1 1 61069_20010623_221435 1 693.49 82 0 0.00 41 2.54 1.43 118 2.88 3.03 16 2.55 2.21 8.48 2.40 1.08 41 41 2.54 1.43 118 2.88 3.03 16 2.55 2.21 8.48 8.48 2.40 1.08 0 41 8.60 10.95 866 21.12 17.64 82 19.60 14.89 56.11 7.41 7.97 44 44 6.95 5.99 866 19.68 14.24 80 18.28 10.91 34.16 34.16 6.32 4.33 0 46.60 31.70 61069_20010623_224456 1 -1 -1 1 1 2 2 1 1 4 1 From Knoxville to Dallas/FtWorth on 15Aug with a return on 17Aug. First class cabin with a hotel and rental car, I find the system very difficult to understand such as flight numbers and hotel names. This is the first time I was able to complete the entire trip with hotel and car. I repeated myself several times and tried to change the number of nights stay in the hotel but unable to change. The system does not understand I would stay 2 nights and not 3 nights in Dallas/FtWorth. I would never use this system. 61069 HAZEL GODFREY F a few true Chattanooga, TN 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 8 XX 09 1 1 61069_20010625_205429 1 656.25 76 0 0.00 38 2.17 0.65 69 1.82 1.11 5 1.73 0.99 4.77 2.10 0.49 38 38 2.17 0.65 69 1.82 1.11 5 1.73 0.99 4.77 4.77 2.10 0.49 0 38 8.53 13.45 680 17.89 17.04 82 16.16 13.46 66.80 6.96 9.44 41 41 6.13 6.02 680 16.59 13.99 76 15.10 10.39 32.96 32.96 5.46 4.27 0 17.40 26.30 61069_20010625_212505 1 -1 -1 0 1 1 2 2 1 4 1 From Nashville to London on 9/26 returning 10/10. I requested business class and hotel in London. No rental car. Very disappointing as usual, I don't expect this system to be useable for the average traveler. It is difficult to get the smaller cities such as Ashville, NC to be understood. That city was my first request but the system didn't understand the city, so I changed it to Nashville, TN. I got the flight information but find it hard to understand the system voice. I wanted a hotel but the system could not find a hotel in London, neither near the airport or downtown. I can't believe this, there are so many hotels to choose from in London. This is the itinery my brother is traveling this routing each week and I wanted to compare his plans with the plans the system confirmed. I don't like it and it may be due to being in the travel industry. I don't see this offers any customer service to the passenger. It doesn't get the best fare, so far anyway and there is no one you can complain to with a problem. 61069 HAZEL GODFREY F a few true Chattanooga, TN 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 9 05 09 2 1 61069_20010702_205943 0 172.11 28 0 0.00 14 3.24 1.87 62 4.43 4.20 13 3.77 3.54 5.85 3.04 1.79 14 14 3.24 1.87 62 4.43 4.20 13 3.77 3.54 6.36 5.85 3.04 1.79 0 14 3.85 2.59 170 12.14 7.42 31 10.69 5.27 11.22 3.28 1.55 14 14 3.85 2.59 170 12.14 7.42 31 10.69 5.27 11.22 11.22 3.28 1.55 0 29.00 64.30 61069_20010702_215739 1 1 0 0 1 1 1 4 1 4 1 61069 HAZEL GODFREY F a few true Chattanooga, TN 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 10 06 09 2 1 61069_20010703_193020 1 727.38 88 0 0.00 44 2.11 1.00 102 2.32 3.13 17 1.98 2.19 6.55 2.01 0.73 44 44 2.11 1.00 102 2.32 3.13 17 1.98 2.19 6.55 6.55 2.01 0.73 0 44 8.35 15.21 776 17.64 21.38 104 15.63 16.92 89.27 6.47 8.79 47 47 6.48 8.37 776 16.51 17.82 102 14.65 12.59 48.09 48.09 5.57 5.68 0 17.60 22.70 61069_20010703_195448 1 1 1 2 4 4 4 3 1 4 1 61077 HEIDI HANKINS F a few true Chicago, IL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 1 XX 09 1 1 61077_20010515_151359 0 540.94 60 0 0.00 30 2.83 1.83 122 4.07 4.56 18 3.59 3.79 7.99 2.65 1.57 30 30 2.83 1.83 122 4.07 4.56 18 3.59 3.79 7.99 7.99 2.65 1.57 0 30 9.50 11.57 546 18.20 10.83 39 17.48 10.27 49.65 8.11 8.90 34 34 6.17 3.12 546 16.06 7.82 31 15.61 7.48 11.74 11.34 6.02 3.03 0 9.80 10.00 61077_20010515_152850 1 -1 -1 0 1 2 2 1 1 4 3 I have to go to Boston next week from Chgo. I am leaving 5/21 at 2:30 PM and returning to Chgo from Boston on 5/22 at 5:52 PM I am staying overnight at the Fairmont Hotel.No rental car is needed. I thought the system was terrible. Initially I asked for flights at or around 2: 00 PM on 5/21 and 6:00 PM on 5/22. When the system could not help me with that, I pulled my actual ticket and asked for the flight at 2:30 PM and 5:52 PM. I was told that flights were not available. When he asked me if I wanted to start over, I tried that. However, he did not go back to the originating flight. He at one point asked if it was correct I was going from Chgo to Chgo. No, it was NOT correct. It was VERY frustrating. 61077 HEIDI HANKINS F a few true Chicago, IL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 2 XX 09 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61077_20010605_122703 0 -1 -1 -2 -2 -2 -2 -2 -2 -2 -2 I was trying to plan a trip to Boston in July . I wanted to leave Chgo the am of 7/1 and return in the afternoon of 7/4. I tried 3 times on 6/1, once on 6/4, and again today 6/5. 61077 HEIDI HANKINS F a few true Chicago, IL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 3 XX 09 1 1 61077_20010619_123710 0 314.35 36 0 0.00 18 2.57 1.85 58 3.22 4.47 17 2.41 2.94 8.06 2.25 1.28 18 18 2.57 1.85 58 3.22 4.47 17 2.41 2.94 8.06 8.06 2.25 1.28 0 18 9.40 15.13 345 19.17 22.85 81 15.53 17.37 61.53 6.33 7.97 19 19 7.22 8.48 345 18.16 19.41 81 14.67 12.40 36.32 36.32 5.60 4.85 0 13.80 22.20 61077_20010619_124740 1 -1 -1 1 5 5 5 4 4 5 1 I need to go to LAs Vegas on 8/31 and come home on 9/3. I will be departing from Chgo OHare. The airline portion of the task was great. I got the itinerary information and could have booked it. I thought I would ask about the hotel and reached a stumbling block. The system asked if I wanted a downtown hotel o one near the airport and I could not get it to understand my choice. I finally gave up on the hotel portion. 61077 HEIDI HANKINS F a few true Chicago, IL 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 4 XX 09 1 1 61077_20010620_140904 0 89.70 12 0 0.00 6 3.13 1.91 27 4.50 4.81 14 2.60 1.34 6.85 2.39 0.66 6 6 3.13 1.91 27 4.50 4.81 14 2.60 1.34 6.85 6.85 2.39 0.66 0 6 5.66 2.97 92 15.33 7.45 23 13.80 7.19 9.34 4.92 2.64 6 6 5.66 2.97 92 15.33 7.45 23 13.80 7.19 9.34 9.34 4.92 2.64 0 63.00 83.30 61077_20010620_141448 1 -1 -1 0 1 3 2 1 1 5 1 I was trying to get flight info for a cruise I am going on. I need to leave Ohare on 11/9 ans fly to Puerto Rico. I need to leave Puerto Rico on 11/17 and return to OHare I was very frustrated as the system did not recognize San Juan. I tried several times and it kept telling me it did not understand what I was trying to do! This was my last call. I would be willing to do more calls if you need more done. 61085 HENRIETTA SPIVEY F never true Denver, CO 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 short 1 XX 01 1 1 61085_20010516_161700 1 391.33 27 0 0.00 13 11.85 8.32 22 1.69 0.63 3 1.58 0.51 25.61 10.70 7.55 13 13 11.85 8.32 22 1.69 0.63 3 1.58 0.51 26.12 25.61 10.70 7.55 0 14 12.14 9.49 430 30.71 24.43 74 27.38 21.87 27.33 10.97 8.77 14 14 12.14 9.49 430 30.71 24.43 74 27.38 21.87 27.33 27.33 10.97 8.77 0 9.10 15.40 61085_20010516_164049 1 -1 -1 1 4 5 4 4 4 5 2 I had the system research a ticket from Denver to San Francisco, for June 2-6. I called three different times to get it to work. On the third try, I was given nine options to choose from. I believe I picked the 4th option. This was fun. I am signed up to make four calls, but would like to do more, if I can! 61085 HENRIETTA SPIVEY F never true Denver, CO 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 short 2 XX 01 1 1 61085_20010516_162600 1 447.02 51 0 0.00 25 6.56 3.56 44 1.76 0.72 4 1.67 0.56 -4.00 -4.00 -4.00 25 25 6.56 3.56 44 1.76 0.72 4 1.67 0.56 18.65 -4.00 -4.00 -4.00 0 26 9.63 12.73 584 22.46 27.39 126 18.32 17.80 63.22 7.48 6.66 32 32 6.94 7.14 584 18.25 20.09 83 16.16 16.52 30.00 30.00 6.20 5.87 0 61.40 36.00 61085_20010516_164320 1 -1 -1 1 2 2 2 2 2 5 2 I did research on a trip from Denver to Chattanooga for August 2-5. I called one time and was able to get through the first time. I was given four options to choose from. This was a more difficult call because the operator couldn't understand "Chattanooga." Finally, she did. I also had a hard time with getting the system to understand the dates I gave it. Other than that, it was a fun experience! 61085 HENRIETTA SPIVEY F never true Denver, CO 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 short 3 XX 01 1 1 61085_20010518_203200 1 400.98 39 0 0.00 19 6.05 1.20 37 1.95 1.22 6 1.72 0.75 8.02 5.94 1.13 19 19 6.05 1.20 37 1.95 1.22 6 1.72 0.75 8.02 8.02 5.94 1.13 0 20 13.96 11.54 715 35.75 31.53 117 31.47 25.76 38.25 12.68 10.30 25 25 10.45 9.80 715 28.60 25.95 83 26.33 23.85 33.17 33.17 9.51 8.77 0 43.20 36.80 61085_20010518_235213 1 -1 -1 1 5 5 5 5 5 4 2 I called to get flight information and prices for a round trip plane ticket from Denver to New York, for September 21-Oct 2. 61085 HENRIETTA SPIVEY F never true Denver, CO 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k No morethan3 0 0 short 4 XX 01 1 1 61085_20010518_204000 1 500.34 37 0 0.00 18 9.44 6.53 38 2.11 0.96 4 2.00 0.87 22.65 8.66 5.81 18 18 9.44 6.53 38 2.11 0.96 4 2.00 0.87 23.30 22.65 8.66 5.81 0 19 14.53 13.70 788 41.47 36.21 120 37.11 31.71 55.84 12.23 9.63 21 21 12.08 8.89 788 37.52 24.81 73 35.75 24.05 28.98 28.98 11.23 8.21 0 36.80 38.90 61085_20010518_235328 1 -1 -1 1 5 5 4 4 5 4 1 I called to check on flights and prices for round trip airfare from Denver to Newark, NJ for September 21-Oct 2. 61093 HILDA FELIX F never true X, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 1 01 02 2 1 61093_20010531_112440 1 403.46 62 0 0.00 31 4.10 2.26 57 1.84 2.56 15 1.40 0.77 -4.00 -4.00 -4.00 31 31 4.02 2.36 57 1.84 2.56 15 1.40 0.77 15.68 -4.00 -4.00 -4.00 0 31 8.52 6.70 627 20.23 15.45 74 18.43 12.00 30.79 7.78 5.36 59 59 4.41 3.20 627 10.63 7.81 33 10.24 7.29 14.46 14.46 4.24 2.93 0 8.80 12.90 61093_20010531_113648 1 -1 -1 1 4 5 4 4 3 5 1 61093 HILDA FELIX F never true X, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 2 02 02 2 1 61093_20010611_135718 1 548.59 72 0 0.00 36 4.84 1.94 96 2.67 2.62 10 2.46 2.33 9.09 4.72 1.82 36 36 4.84 1.94 96 2.67 2.62 10 2.46 2.33 9.09 9.09 4.72 1.82 0 36 9.85 5.83 899 24.97 14.79 70 23.69 12.80 28.64 9.31 4.93 72 72 4.89 2.78 899 12.49 7.79 31 12.23 7.52 13.17 13.17 4.77 2.62 0 1.00 2.80 61093_20010611_142052 1 -1 -1 1 3 5 4 5 3 5 1 61093 HILDA FELIX F never true X, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 3 03 02 2 1 61093_20010612_091309 1 427.98 58 0 0.00 29 4.15 1.43 60 2.07 2.09 10 1.79 1.45 -4.00 -4.00 -4.00 29 29 3.88 1.78 60 2.07 2.09 10 1.79 1.45 8.73 -4.00 -4.00 -4.00 0 29 9.82 8.91 668 23.03 21.58 108 20.00 14.35 44.12 8.59 6.10 64 64 4.39 3.37 668 10.44 8.68 36 10.03 8.11 14.34 14.34 4.23 3.14 0 0.00 0.00 61093_20010612_093843 1 -1 -1 1 4 5 4 4 3 5 1 61093 HILDA FELIX F never true X, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 4 04 02 2 1 61093_20010712_141026 1 704.46 90 0 0.00 45 4.89 2.59 169 3.76 4.07 18 3.43 3.49 -4.00 -4.00 -4.00 45 45 4.84 2.66 169 3.76 4.07 18 3.43 3.49 12.93 -4.00 -4.00 -4.00 0 45 9.95 7.16 1067 23.71 15.74 65 22.77 14.59 30.98 9.47 6.47 95 95 4.59 3.06 1067 11.23 8.02 36 10.97 7.64 13.54 13.32 4.50 2.94 0 4.70 13.30 61093_20010712_142800 1 1 0 1 3 4 4 4 3 5 1 61093 HILDA FELIX F never true X, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 5 XX 02 1 1 61093_20010718_154857 1 268.04 34 0 0.00 17 4.57 2.54 46 2.71 3.65 16 1.88 1.31 13.26 4.03 1.25 17 17 4.57 2.54 46 2.71 3.65 16 1.88 1.31 13.26 13.26 4.03 1.25 0 17 10.65 8.21 444 26.12 18.40 64 23.75 16.11 25.51 9.72 7.49 36 36 4.81 3.15 444 12.33 9.28 29 11.86 8.95 10.46 9.98 4.66 3.07 0 8.50 11.80 61093_20010718_155645 1 0 -2 1 5 5 5 5 5 5 3 From NYC to Lubbock on the 25th of August. Returning to NYC on Tuesday, August 28th. This was the easiest yet. The system seems highly conducive to simple round trip travel. 61093 HILDA FELIX F never true X, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 6 XX 02 1 1 61093_20010803_143221 1 419.32 54 0 0.00 27 4.50 2.01 63 2.33 2.57 10 2.04 2.11 8.56 4.34 1.88 27 27 4.50 2.01 63 2.33 2.57 10 2.04 2.11 8.89 8.56 4.34 1.88 0 27 10.42 9.46 649 24.04 22.32 111 20.69 14.28 43.68 9.14 6.86 61 61 4.33 2.80 649 10.64 7.80 32 10.28 7.35 12.46 12.46 4.20 2.62 0 15.90 18.50 61093_20010803_144222 1 1 1 2 5 5 5 5 4 5 2 August 24th from NYC to Dublin, August 28th from dublin to Amsterdam with hotel. September 2 back to NYC. The system was good for this itinerary. 61093 HILDA FELIX F never true X, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 7 XX 02 1 1 61093_20010905_114737 1 222.64 34 0 0.00 17 4.21 1.62 29 1.71 1.72 8 1.31 0.60 7.79 3.99 1.37 17 17 4.21 1.62 29 1.71 1.72 8 1.31 0.60 7.79 7.79 3.99 1.37 0 17 8.46 5.74 339 19.94 13.63 49 18.13 11.76 18.20 7.86 5.33 37 37 3.80 2.34 339 9.16 6.66 32 8.53 5.50 12.26 12.26 3.56 1.88 0 17.20 17.60 61093_20010905_115758 1 1 0 1 4 5 2 2 2 5 2 NYC to San Francisco, on OCT. 19th in the evening. Hotel in San Francisco. REturn to NYC on Oct. 31 in the morning. I had trouble, because for this itinerary, I just needed a hotel for 3 nights. In reality, I will be staying with a friend for the majority of the visit, and I need a hotel for only part of the visit. I couldn't get the system to understand that I didn't need a hotel for the entire visit. In all of my experiences with Talk n' travel, I have only had trouble with the car and hotel reservations. They seem slightly inflexible. Otherwise, the system seems to work well. 61093 HILDA FELIX F never true X, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 8 XX 02 1 1 61093_20010918_114357 1 231.29 30 0 0.00 15 4.88 1.97 29 1.93 1.67 6 1.64 1.28 10.26 4.50 1.35 15 15 4.88 1.97 29 1.93 1.67 6 1.64 1.28 10.26 10.26 4.50 1.35 0 15 10.15 7.55 359 23.93 18.56 68 20.79 14.52 27.76 8.90 5.99 34 34 4.42 3.22 359 10.56 8.08 30 9.97 7.43 12.96 12.96 4.16 2.89 0 10.30 13.30 61093_20010918_115042 1 0 -2 1 5 5 5 5 4 5 1 From NYC to boulder CO on September 30 in the late morning. Return to NYC (Kennedy) on October 5th in the evening. 61093 HILDA FELIX F never true X, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 9 05 02 2 1 61093_20011001_100228 0 624.61 102 0 0.00 51 3.73 2.06 158 3.10 4.54 23 2.70 3.58 -4.00 -4.00 -4.00 55 51 3.65 2.12 158 2.87 4.44 23 2.50 3.51 12.95 -4.00 -4.00 -4.00 0 51 8.38 6.70 950 18.63 12.06 48 18.04 11.42 -4.00 -4.00 -4.00 85 85 5.02 3.99 950 11.18 6.49 31 10.94 6.15 24.56 -4.00 -4.00 -4.00 0 113.90 89.40 61093_20011001_102847 1 1 1 2 2 4 4 2 1 5 1 61093 HILDA FELIX F never true X, TX 0 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 10 06 02 2 1 61093_20011005_173642 0 -3.00 26 1 0.00 13 2.04 1.11 24 1.85 1.21 5 1.58 0.79 -4.00 -4.00 -4.00 16 13 1.87 1.24 24 1.50 1.32 5 1.27 0.96 3.50 -4.00 -4.00 -4.00 0 13 6.32 4.09 185 14.23 8.56 36 12.42 5.76 -4.00 -4.00 -4.00 20 20 4.05 3.39 185 9.25 4.06 17 8.84 3.73 15.85 -4.00 -4.00 -4.00 0 94.40 90.00 61093_20011005_174623 1 1 0 0 1 1 1 1 1 5 1 61123 IDA WISEMAN F a few true Collinsville, IL 3-5 5-10 true true N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k No 0 0 0 short 1 XX 04 1 1 61123_20010523_100509 1 439.95 75 0 0.00 37 2.28 0.41 55 1.49 0.69 3 1.44 0.65 3.50 2.25 0.37 37 37 2.28 0.41 55 1.49 0.69 3 1.44 0.65 3.50 3.50 2.25 0.37 0 38 6.69 7.28 658 17.32 16.18 77 15.70 12.94 29.19 6.08 6.33 44 44 5.21 5.07 658 14.95 13.09 70 13.67 10.08 25.79 25.79 4.73 4.00 0 17.50 18.90 61123_20010523_102517 1 -1 -1 1 2 2 2 3 2 4 3 st.Louis, MO to New Orleans, LA depart STL on Nov. 10(evening) return Nov. 18(afternoon or evening) Right now I am frustrated. It totally has me "flustered". I call & make travel arrangements all the time.....but I speak to "real" people. I would prefer to speak to a computer :) my problems were as follows: 1) when it asks if something is coorect, I want to say the word "correct". I always say correct when asked a question instead of "yes". the system didn't recognize the word "correct". I was forced to say "yes". 2) when trying to receive my return flight options, it kept repeating option#2. It repeated it 3 or 4 times without giving me the chance to respond. 3) I also expected the system to ask me about the # of people traveling with me and it didn't. I needed tickets for 4 people. It only gave me the prices for 1 individual. so I was so flustered by the time I finished this task, that I didn't even try to get info on the room or a rental car---not worth it :( But this system will be WONDERFUL once all the "bugs" are worked out :) the concept is addicting!!! Thanks & have a wonderful day :) Dr. Kimberly Shadwick 61123 IDA WISEMAN F a few true Collinsville, IL 3-5 5-10 true true N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k No 0 0 0 short 2 XX 04 1 1 61123_20010525_141328 1 -3.00 60 0 0.00 30 2.39 0.69 46 1.53 0.94 4 1.45 0.83 4.54 2.32 0.56 30 30 2.39 0.69 46 1.53 0.94 4 1.45 0.83 4.54 4.54 2.32 0.56 0 30 7.96 10.16 513 17.10 11.06 46 16.10 9.78 23.71 7.42 9.89 35 35 5.11 3.79 513 14.66 8.51 35 14.06 7.86 15.16 15.16 4.82 3.41 0 15.20 20.00 61123_20010525_143234 1 -1 -1 0 2 4 4 2 4 4 3 STL to Chicago June5, 2001(morning) Chicago to STL June6, 2001 (morning) and staying at Holiday Inn the system had a difficult understanding me when I said June 6 th. That is understandable---5th & 6th are VERY similar. so I had to say Wednesday June 6th in order for it to understand me :) You need to make sure people know to say the day of the week as well as the month and day they plan on leaving/returning. But when I tried to make plans for a room at the Holiday Inn, the system said it was checking for availability & then went "dead" :( so I did try........... so most of my task was completed :) thank you and have a wonderful weekend :) Dr. Kimberly Shadwick 61123 IDA WISEMAN F a few true Collinsville, IL 3-5 5-10 true true N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k No 0 0 0 short 3 XX 04 1 1 61123_20010614_172021 1 243.00 37 0 0.00 18 2.23 0.57 27 1.50 1.10 5 1.29 0.69 3.81 2.14 0.43 18 18 2.23 0.57 27 1.50 1.10 5 1.29 0.69 3.81 3.81 2.14 0.43 0 19 8.63 10.02 391 20.58 19.51 81 17.22 13.27 30.24 7.43 8.79 24 24 5.53 5.85 391 16.29 15.39 74 13.78 9.47 26.86 26.86 4.60 3.76 0 7.40 11.10 61123_20010614_172931 1 -1 -1 1 5 5 5 5 5 4 3 St. Louis, MO to New Orleans june 22, return June 24. no rental car or hotel---those were taken care of elsewhere. it becomes easier each time I use it. I now am comfortable with the system and I know what words to say when :) I like this system A LOT!!!! 61123 IDA WISEMAN F a few true Collinsville, IL 3-5 5-10 true true N/A N/A N/A N/A someoneElseForMe NonInetAgent 20to50k No 0 0 0 short 4 XX 04 1 1 61123_20010620_152813 1 253.00 37 0 0.00 18 2.16 0.40 28 1.56 1.10 5 1.35 0.70 3.53 2.08 0.22 18 18 2.16 0.40 28 1.56 1.10 5 1.35 0.70 3.53 3.53 2.08 0.22 0 19 8.89 9.67 390 20.53 18.66 77 17.39 13.07 30.53 7.69 8.37 24 24 5.85 6.03 390 16.25 14.72 70 13.91 9.46 27.12 27.12 4.92 4.08 0 7.10 5.60 61123_20010620_153723 1 -1 -1 1 5 5 5 5 5 4 2 flight from STL to Houston, TX (round trip) depart June 25, 2001 return June 27, 2001 it gets easier everytime I use it. I am comfortable with it now and willing to try new iteneraries with it---but for myself---the real plans I make right now don't include a room or car. I will be planning a personal vaction soon and I will need those items :) 61131 ILENE ERWIN F a few true X, Canada 0 5-10 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k No morethan3 0 0 long 1 01 03 2 1 61131_20010526_102855 1 366.54 54 11 7.23 28 2.36 1.44 94 3.36 3.85 18 2.81 2.62 6.23 2.22 1.25 28 28 2.36 1.44 94 3.36 3.85 18 2.81 2.62 6.23 6.23 2.22 1.25 0 26 9.60 10.77 1251 48.12 47.38 174 43.08 40.64 13.69 9.43 10.96 47 45 5.45 8.31 1446 30.77 30.92 112 29.00 28.77 43.86 43.86 4.58 5.97 2 24.50 46.40 61131_20010526_104118 1 -1 -1 1 3 3 4 3 4 4 1 61131 ILENE ERWIN F a few true X, Canada 0 5-10 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k No morethan3 0 0 long 2 02 03 2 1 61131_20010529_203626 1 433.32 53 6 3.59 28 2.03 1.08 79 2.82 2.42 9 2.59 2.14 -4.00 -4.00 -4.00 29 29 2.01 1.07 80 2.76 2.40 9 2.54 2.12 4.96 -4.00 -4.00 -4.00 1 25 12.91 15.80 1278 51.12 52.58 201 44.88 43.22 66.91 10.66 11.34 44 43 7.41 12.76 1303 29.61 39.85 201 25.63 30.17 66.91 66.91 6.00 8.86 2 14.60 24.10 61131_20010529_205323 1 -1 -1 1 1 2 2 1 1 4 1 61131 ILENE ERWIN F a few true X, Canada 0 5-10 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k No morethan3 0 0 long 3 03 03 2 1 61131_20010530_222555 1 364.05 53 10 5.67 28 2.27 1.62 97 3.46 3.63 15 3.04 2.89 6.53 2.11 1.41 29 29 2.23 1.60 98 3.38 3.59 15 2.96 2.86 6.78 6.53 2.08 1.40 1 25 10.17 13.31 1034 41.36 45.63 157 36.54 39.59 61.80 8.02 8.01 44 43 5.80 10.08 1046 23.77 31.63 157 20.67 24.33 61.80 61.80 4.47 5.09 1 16.00 27.60 61131_20010530_223438 1 -1 -1 1 5 4 5 5 5 4 1 61131 ILENE ERWIN F a few true X, Canada 0 5-10 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k No morethan3 0 0 long 4 04 03 2 1 61131_20010601_183105 0 513.95 66 11 6.32 35 2.35 1.32 125 3.57 3.48 16 3.21 2.77 -4.00 -4.00 -4.00 36 36 2.28 1.36 125 3.47 3.48 16 3.11 2.78 6.48 -4.00 -4.00 -4.00 1 31 10.15 13.75 1301 41.97 46.96 207 36.47 36.21 -4.00 -4.00 -4.00 52 51 5.21 9.03 1349 25.94 34.76 202 22.49 24.50 63.00 -4.00 -4.00 -4.00 2 37.00 50.00 61131_20010601_184156 1 -1 -1 0 2 3 2 2 2 4 1 61131 ILENE ERWIN F a few true X, Canada 0 5-10 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k No morethan3 0 0 long 5 XX 03 1 1 61131_20010629_184244 1 341.46 47 8 5.39 25 2.15 1.17 90 3.60 3.51 14 3.17 2.82 -4.00 -4.00 -4.00 26 26 2.09 1.21 91 3.50 3.48 14 3.08 2.80 5.92 -4.00 -4.00 -4.00 1 22 10.66 10.75 907 41.23 41.89 130 37.00 37.81 -4.00 -4.00 -4.00 39 38 6.10 8.26 994 25.49 27.12 122 22.95 22.30 46.67 -4.00 -4.00 -4.00 3 26.30 53.80 61131_20010629_185313 1 1 1 2 4 3 3 3 3 4 1 San Antonio-New Orleans Oct. 24 Japan Airlines Flight 5633 12:06-3:51pm Oct. 28 Japan Airlines Flight 5621 8:26am-2:01pm Hotel reservation at the Hilton downtown. 61131 ILENE ERWIN F a few true X, Canada 0 5-10 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k No morethan3 0 0 long 6 XX 03 1 1 61131_20010726_125020 1 389.92 42 3 1.66 21 1.88 0.87 58 2.76 2.39 10 2.40 1.76 4.24 1.76 0.70 21 21 1.88 0.87 58 2.76 2.39 10 2.40 1.76 4.24 4.24 1.76 0.70 0 21 14.46 14.05 958 45.62 44.49 127 41.55 41.44 25.67 13.90 14.17 35 35 8.22 9.41 958 27.37 27.76 116 24.76 23.43 44.77 44.77 7.14 7.04 0 6.80 14.30 61131_20010726_131127 1 1 1 2 4 3 5 4 4 4 3 I was trying to make flight and car rental reservations from San Antonio, TX to Toronto, Canada travelling on Sept. 20 returning on September 23. I have the flu and a cold so my ears were more sensitive to some of the elevated pitches in the voice of the CMU Communicator. I've got a cold and the flu and found that my ears were more sensitive to some of the elevated pitch sounds of the CMU Communicator i.e. "Let's see". If you were speaking to a real person when you're making reservations you could ask them to speak up or speak more quietly or explain that you have a cold so you can't hear properly. I'm wondering if you've considered that? Could there be a command for I'm sick or not feeling well so would you speak more quietly. Of course, some of this can be controlled by the volume on your handset on your telephone. Also, I was somewhat concerned because the system repeated my departure flight twice so it didn't make the interaction as believable and took up more time. I found that I became impatient during those times when the system was either repeating information that I didn't ask it to repeat or "looping". Eventually the system corrected itself. Does the system allow the user to ask for a less expensive itinerary? Usually, when I call to make a flight reservation my first statement is that I'm looking for the least expensive flight on this route on this day. Althought I'm pleased with the prices offered so far, I know that I can find itineraries for 20-50 less expensive if I were to call a live system or use the Web to make my reservations. I'm very pleased with the summary. It's faster than a live person at American delivers it and it's delivered in a format that I understand. Thanks. 61131 ILENE ERWIN F a few true X, Canada 0 5-10 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k No morethan3 0 0 long 7 XX 03 1 1 61131_20010802_183132 1 197.98 26 0 0.00 13 2.26 0.95 47 3.62 3.57 11 3.00 2.92 4.01 2.11 0.82 13 13 2.26 0.95 47 3.62 3.57 11 3.00 2.92 4.01 4.01 2.11 0.82 0 13 10.88 8.01 535 41.15 41.62 126 34.08 34.36 -4.00 -4.00 -4.00 19 19 7.31 5.85 535 28.16 23.54 73 25.67 21.49 19.25 -4.00 -4.00 -4.00 0 28.30 61.50 61131_20010802_184514 1 0 1 1 5 5 5 5 4 4 1 I plan to travel on October 5 from San Antonio to London, England and return on October 13. I'll fly on Delta Flight 744 leaving San Antonio at 12:45pm arriving in London at 6:55AM. On Saturday October 13 I'm travelling on Delta via Cincinatti and arrive in San Antonio at 6:10PM. The system still has problems identifying who I am so I called back twice. After I was able to get it to recognize my ID number it was an easy and realistic conversation---much more so than in the past. It understood my destination, it took a short time to communicate, and it did not repeat or loop. I found it helpful that the system adds the day of the week when it's confirming my travel dates by saying, "Travelling on Friday, October 5?". Sometimes I call 1-800 numbers for the airlines and it has happened that we're 3/4 throught the itinerary and they have the date incorrect because the person did not confirm it with me. Well done. Also, I found it interesting that assumed that I was travelling to London, England and not London, Ontario. I did not specify which London I was going too. 61131 ILENE ERWIN F a few true X, Canada 0 5-10 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k No morethan3 0 0 long 8 XX 03 1 1 61131_20010814_201844 1 395.53 49 9 5.60 26 1.84 0.81 82 3.15 3.07 11 2.84 2.67 3.41 1.78 0.76 26 26 1.84 0.81 82 3.15 3.07 11 2.84 2.67 3.64 3.41 1.78 0.76 0 23 13.12 9.87 1149 49.96 37.66 124 46.59 34.83 25.76 12.55 9.70 40 40 7.45 8.38 1159 28.98 27.62 121 26.62 23.54 42.44 42.44 6.55 6.25 1 22.60 34.60 61131_20010814_203819 1 1 0 1 4 4 4 4 4 4 1 Sept. 30 San Antonio-McAllen, TX Continental Flt. San Antonio-Houston 12:40-1:37pm Continental Flt. Houston-McAllen 2:40-3:54pm Oct. 2 Mc Allen, TX-San Antonio Continental McAllen-Houston 11:14-12:26pm Houston-San Antonio 1:10-2:05pm Best Western International room requested no price available National Car rental requested I noticed that the system was reversing a.m. and p.m. once it summarized my flight itinerary. When I specified whether wanted I wanted a morning or afternoon flight the communicator system understood my request yet in the summary it had me flight out at 12:40am (in the middle of the night) instead of 12:40pm. I'm wondering if the system isn't smart enough to understand the 24hour clock? I'm concerned about this. Perhaps I misunderstood. It would be nice to have the option to repeat the summary of the itinerary. Another thing that would be nice is to have the system set up a seat for you window or aisle or any special meal requirements. The system should also have options for baggage requirements or other details. 61131 ILENE ERWIN F a few true X, Canada 0 5-10 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k No morethan3 0 0 long 9 05 03 2 1 61131_20010815_205738 0 624.83 91 20 19.35 47 3.53 2.41 338 7.19 6.75 27 6.76 6.14 9.25 3.41 2.28 48 48 3.49 2.40 339 7.06 6.74 27 6.64 6.13 9.25 9.25 3.37 2.27 1 44 7.20 7.08 1329 30.20 23.98 94 28.72 22.13 -4.00 -4.00 -4.00 74 69 4.48 3.53 1469 19.85 19.60 72 19.14 18.74 19.75 -4.00 -4.00 -4.00 2 26.70 50.00 61131_20010815_211148 1 1 1 0 1 1 3 1 1 4 1 61131 ILENE ERWIN F a few true X, Canada 0 5-10 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 50to99k No morethan3 0 0 long 10 06 03 2 1 61131_20010816_214750 1 473.42 51 6 3.51 26 3.12 2.21 173 6.65 6.26 19 6.16 5.85 8.08 2.92 2.00 26 26 3.12 2.21 173 6.65 6.26 19 6.16 5.85 8.08 8.08 2.92 2.00 0 25 13.34 13.51 1285 51.40 50.39 149 47.33 47.09 58.95 11.44 9.81 41 41 7.83 10.42 1285 31.34 31.51 149 28.40 25.58 58.95 58.95 6.55 6.53 0 18.80 53.80 61131_20010816_215851 1 1 1 2 5 5 5 5 4 4 1 61158 IMOGENE BREWSTER F many true West Tisbury, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes morethan3 1 0 long 1 01 04 2 1 61158_20010521_140217 1 288.23 33 0 0.00 16 2.74 1.65 43 2.69 3.07 12 2.07 1.87 7.80 2.41 0.98 16 16 2.74 1.65 43 2.69 3.07 12 2.07 1.87 7.80 7.80 2.41 0.98 0 17 11.97 13.70 382 22.47 20.31 74 19.25 15.87 30.47 10.82 13.27 23 23 6.10 6.36 382 16.61 15.26 67 14.32 10.84 27.08 27.08 5.15 4.53 0 19.10 25.00 61158_20010521_142033 1 -1 -1 1 3 5 3 3 3 4 1 61158 IMOGENE BREWSTER F many true West Tisbury, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes morethan3 1 0 long 2 XX 04 1 29 61158_20010521_142408 0 -3.00 109 0 0.00 54 2.69 0.96 146 2.70 2.10 11 2.55 1.77 6.98 2.61 0.76 54 54 2.69 0.96 146 2.70 2.10 11 2.55 1.77 6.98 6.98 2.61 0.76 0 55 5.89 5.59 864 15.71 11.63 49 15.09 10.80 25.77 5.52 4.92 59 59 5.23 4.24 864 14.64 10.10 38 14.24 9.70 15.35 15.35 5.06 4.06 0 25.00 27.80 61158_20010521_144219 1 -1 -1 0 1 1 1 1 1 4 1 Fly Martha's Vineyard to Wash DC on Mon Jun 25 in the morning, return Tue June 26 in the evening. Need hotel near White House. This was a total disaster! The system did not recognize my departure location - Martha's Vineyard. When I gave up on that and tried to get a flight from Boston, it did not understand Boston, and kept assuming I said Laughton (or something like that). I want to hear all itinerary options before selecting one, and it wants to force me to choose an itinerary the first time I hear it. No way! It speaks too fast for me to write down what I am hearing. WHen I dont pick any of the found itineraries, it just repeats them - there is not branch to take me back to new selection criteria - I must completely Start Over. Also, it did not recognize my Start Over command when in the middle of listing itineraries. Then when I gave up on flights, it would not let me switch to hotels. Then, I tried to return to flights, and it did not recognize my dates. All in all, my assessment is that it does not even begin to provide the pathways I am likely to want to follow in this interaction! :-< I would abandon the system at this point and never use it again in real life! 61158 IMOGENE BREWSTER F many true West Tisbury, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes morethan3 1 0 long 3 02 04 2 1 61158_20010619_141252 1 286.27 37 0 0.00 18 2.85 2.03 57 3.17 5.36 22 2.06 2.66 9.83 2.44 1.08 18 18 2.85 2.03 57 3.17 5.36 22 2.06 2.66 9.83 9.83 2.44 1.08 0 19 9.74 12.11 389 20.47 19.65 77 17.33 14.51 31.60 8.53 11.21 24 24 5.74 6.30 389 16.21 15.39 70 13.87 10.51 28.22 28.22 4.76 4.18 0 23.30 27.80 61158_20010619_142340 1 -1 -1 1 2 5 2 2 1 4 1 61158 IMOGENE BREWSTER F many true West Tisbury, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes morethan3 1 0 long 4 03 04 2 1 61158_20010621_171309 1 565.40 71 0 0.00 35 2.60 0.87 52 1.49 1.58 9 1.26 0.90 5.36 2.52 0.74 35 35 2.60 0.87 52 1.49 1.58 9 1.26 0.90 5.36 5.36 2.52 0.74 0 36 10.68 12.72 850 23.61 26.67 156 19.83 14.22 60.41 9.26 9.58 48 48 6.61 8.63 850 17.71 21.92 149 14.91 10.40 57.02 57.02 5.54 4.43 0 18.50 17.10 61158_20010621_172758 1 -1 -1 1 1 2 1 1 1 4 1 61158 IMOGENE BREWSTER F many true West Tisbury, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes morethan3 1 0 long 5 04 04 2 1 61158_20010622_120155 1 514.56 69 0 0.00 34 2.41 0.50 46 1.35 0.73 4 1.27 0.57 3.69 2.37 0.45 34 34 2.41 0.50 46 1.35 0.73 4 1.27 0.57 3.69 3.69 2.37 0.45 0 35 9.89 12.53 789 22.54 27.56 162 18.44 13.27 61.82 8.37 8.82 44 44 6.57 9.00 789 17.93 23.14 155 14.74 9.50 58.42 58.42 5.37 4.17 0 4.30 2.90 61158_20010622_121724 1 -1 -1 1 1 2 1 1 1 4 1 61158 IMOGENE BREWSTER F many true West Tisbury, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes morethan3 1 0 long 6 XX 04 1 1 61158_20010711_122141 0 -3.00 100 0 0.00 50 2.33 0.81 80 1.60 1.25 4 1.55 1.21 -4.00 -4.00 -4.00 50 50 1.95 1.15 80 1.60 1.25 4 1.55 1.21 4.80 -4.00 -4.00 -4.00 0 50 3.44 3.27 424 8.48 5.63 25 8.14 5.15 19.40 3.11 2.34 53 53 2.89 1.36 424 8.00 4.10 24 7.69 3.47 8.38 8.38 2.79 1.14 0 38.60 33.30 61158_20010711_130254 1 1 0 0 1 3 1 1 1 5 1 Tried to arrange to fly from Martha's Vineyard to Boston on July 16, returning on July 17, and get a specific hotel in Boston for the 16th. I could not complete any of my task. The system does not recognize "Martha's Vineyard" as an originating city, but we do indeed have an aiport here (MVY). It took several tries to get the system to let me book a hotel first. It never understood the date I wanted the hotel: July 16, which I pronounced in at least a dozen different ways. I got no error message or guess - it just asked me over and over for the date. At one point, it didnt' even understand "Boston". The interaction was a complete failure. 61158 IMOGENE BREWSTER F many true West Tisbury, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes morethan3 1 0 long 7 XX 04 1 1 61158_20010724_104443 1 -3.00 74 0 0.00 37 2.11 0.68 69 1.86 1.03 4 1.81 0.98 -4.00 -4.00 -4.00 37 37 2.11 0.68 69 1.86 1.03 4 1.81 0.98 4.83 -4.00 -4.00 -4.00 0 37 7.97 6.33 701 18.95 11.92 46 18.19 11.16 24.43 7.51 5.77 45 44 6.08 4.02 729 16.20 9.02 35 15.77 8.65 15.08 15.08 5.87 3.82 0 5.60 8.10 61158_20010724_110131 1 1 0 1 1 2 1 1 1 4 2 Marthas Vineyard to Boston Aug 1 around 1 pm, return Aug 2 around 3 pm. Hotel in Framingham, MA. Rental car from Logan airport Aug 1-2. This call was a failure. I was able to make the air res, but there seems to be no efficient way to find lowest available fare. When you choose your outgoing leg, you do not know if there will be an acceptable return on the same airline, which is usually required for a lowest available fare. If you dont get the same airline on the return, you have to start over, and just take your chances on another airline, hoping there will be an acceptable return. Very inefficient. I would never use it. The hotel request was a complete failure. I wanted to fly into Boston, but stay in Framingham, and it assumed I would want to stay in Boston, gave me only Boston choices, and no way to specifiy a different location. There was no way to specify any other hotel criteria other than chain name, and this is not how i choose hotels. I choose on location, price, followed by name recognition - I also want to know things like are their suites, is it full service, does it have a pool . . . all these factor into my choice of hotel, no way to find out, let alone search on these factors. Completely useless from my perspective. After listing 12 hotels, the system went dead, so I was not even able to try to get a rental car. I would never use this system as is. 61158 IMOGENE BREWSTER F many true West Tisbury, MA 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes morethan3 1 0 long 8 XX 04 1 1 61158_20010910_100656 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61158_20010910_102315 1 1 0 1 1 2 2 3 1 4 2 Boston to Wash DC Sep 11-12, air and hotel This system is still unusable and unuseful. Points (many of which I have commented on earlier) - You can only name one airline preference - I like to say any of 3, no others - cannot do - Listing of itineraries is too fast to write down - In list of air options, have to choose one before hearing all - or it takes too long to repeat all options after hearing them once . . . I couldnt specificy the criteria I wanted, so I had to listen to a lot of irrelevant options - I was going to Wash DC, and the system did not tell me which of several airports my flight options went to - very important to me. - Hotel part is useless - it wants you to name a hotel chain - I pick hotels by location, price, if has govt. rate etc. . . cannot search on these things. Location info it gives is too general to be helpful (e.g., Bethesda area), and it only gives price ranges - I need to know exact room price. - It only lets you specify departure time - often arrival time is the important parameter for me. - Parts of speech output are still not understandable (I could not understand "Bethesda", it still did not understand my city of origin "Martha's Vineyard", flight prices were hard to understand, had odd pauses 61166 INGRID BONILLA F never true Tucson, AZ 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 long 1 01 05 2 1 61166_20010522_130315 1 192.38 22 0 0.00 11 0.85 1.18 36 3.27 3.93 14 2.20 1.75 -4.00 -4.00 -4.00 11 11 0.85 1.18 36 3.27 3.93 14 2.20 1.75 4.17 -4.00 -4.00 -4.00 0 11 10.70 10.05 342 31.09 28.94 107 23.50 15.05 38.03 7.97 4.59 11 11 10.70 10.05 342 31.09 28.94 107 23.50 15.05 38.03 38.03 7.97 4.59 0 5.60 10.00 61166_20010522_131417 1 -1 -1 1 5 5 4 5 5 5 1 61166 INGRID BONILLA F never true Tucson, AZ 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 long 2 02 05 2 1 61166_20010523_125432 1 269.31 26 0 0.00 13 0.66 0.77 37 2.85 3.26 12 2.08 1.83 -4.00 -4.00 -4.00 13 13 0.66 0.77 37 2.85 3.26 12 2.08 1.83 2.65 -4.00 -4.00 -4.00 0 13 13.63 14.55 498 38.31 39.40 141 29.75 25.59 52.49 10.39 9.07 13 13 13.63 14.55 498 38.31 39.40 141 29.75 25.59 52.49 52.49 10.39 9.07 0 10.80 16.70 61166_20010523_131052 1 -1 -1 1 4 4 4 5 5 5 1 61166 INGRID BONILLA F never true Tucson, AZ 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 long 3 03 05 2 1 61166_20010529_130643 1 309.70 36 0 0.00 18 0.59 0.63 48 2.67 2.74 10 2.24 2.11 -4.00 -4.00 -4.00 18 18 0.59 0.63 48 2.67 2.74 10 2.24 2.11 2.35 -4.00 -4.00 -4.00 0 18 9.03 11.90 473 26.28 33.13 151 18.94 11.69 53.85 6.40 4.19 18 18 9.03 11.90 473 26.28 33.13 151 18.94 11.69 53.85 53.85 6.40 4.19 0 8.30 17.60 61166_20010529_132407 1 -1 -1 0 4 5 5 5 4 5 1 61166 INGRID BONILLA F never true Tucson, AZ 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 long 4 04 05 2 1 61166_20010530_121446 1 575.88 50 0 0.00 25 0.76 0.83 65 2.60 2.47 12 2.21 1.53 -4.00 -4.00 -4.00 25 25 0.76 0.83 65 2.60 2.47 12 2.21 1.53 2.52 -4.00 -4.00 -4.00 0 25 12.30 13.31 804 32.16 33.45 175 26.21 15.60 67.95 9.98 6.67 25 25 12.30 13.31 804 32.16 33.45 175 26.21 15.60 67.95 67.95 9.98 6.67 0 21.50 29.20 61166_20010530_123522 1 -1 -1 0 4 5 4 2 4 5 1 61166 INGRID BONILLA F never true Tucson, AZ 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 long 5 XX 05 1 1 61166_20010607_111346 1 345.56 34 0 0.00 17 1.04 1.89 50 2.94 3.93 17 2.06 1.57 -4.00 -4.00 -4.00 17 17 0.92 1.88 50 2.94 3.93 17 2.06 1.57 8.10 -4.00 -4.00 -4.00 0 17 12.49 12.18 625 36.76 33.67 151 29.63 16.88 53.86 9.91 6.08 17 17 12.49 12.18 625 36.76 33.67 151 29.63 16.88 53.86 53.86 9.91 6.08 0 17.30 25.00 61166_20010607_112724 1 -1 -1 1 4 5 4 4 4 5 1 Tucson to Las Vegas 7/27 mid afternoon Las Vegas to Tucson 7/30 around noon I had trouble with it understanding a date. 7/30 was misinterpreted as 7/28. Also, when I was selecting one of the time options 12:28 p.m., I couldn't get it to understand that selection at all, I ended up having to choose another time. Also, is there a "start over" feature? 61166 INGRID BONILLA F never true Tucson, AZ 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 long 6 XX 05 1 1 61166_20010612_175112 -3 196.57 30 0 0.00 15 0.73 1.02 41 2.73 3.41 13 2.00 1.96 -4.00 -4.00 -4.00 15 15 0.73 1.02 41 2.73 3.41 13 2.00 1.96 3.91 -4.00 -4.00 -4.00 0 15 7.20 9.24 327 21.80 25.22 106 15.79 10.02 38.01 5.00 3.71 15 15 7.20 9.24 327 21.80 25.22 106 15.79 10.02 38.01 38.01 5.00 3.71 0 19.00 21.40 61166_20010612_180203 1 -1 -1 1 5 5 5 4 5 5 2 Tucson, Arizona to Seattle, WA departing 6/30/01 in the morning Seattle to Tucson departing 7/7/01 in the evening My first statement was "I want to fly from Tucson, Arizona to Seattle on 6/30th". The system then responded with an inquiry as to where I wanted to fly from Seattle so I said to start over which worked fine. I think that in the beginning of the conversation that there should be an announcement of how to back up a step or start over. 61166 INGRID BONILLA F never true Tucson, AZ 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 long 7 XX 05 1 1 61166_20010612_175909 1 222.35 28 0 0.00 14 0.48 0.52 29 2.07 2.16 9 1.54 0.88 -4.00 -4.00 -4.00 14 14 0.48 0.52 29 2.07 2.16 9 1.54 0.88 2.03 -4.00 -4.00 -4.00 0 14 9.37 9.77 369 26.36 26.37 107 20.15 13.02 39.15 7.07 4.88 14 14 9.37 9.77 369 26.36 26.37 107 20.15 13.02 39.15 39.15 7.07 4.88 0 34.50 30.80 61166_20010612_180807 1 -1 -1 1 5 5 5 4 5 5 3 Tucson to Los Angeles departing early afternoon of 8/10/01 Los Angeles to Tucson departing at night on 8/12/01 61166 INGRID BONILLA F never true Tucson, AZ 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 long 8 XX 05 1 1 61166_20010711_194321 1 407.14 52 0 0.00 26 0.70 1.14 60 2.31 2.35 10 2.00 1.78 -4.00 -4.00 -4.00 26 26 0.70 1.14 60 2.31 2.35 10 2.00 1.78 5.56 -4.00 -4.00 -4.00 0 26 9.20 11.73 687 26.42 31.65 148 21.56 20.07 55.68 7.34 7.06 26 26 9.20 11.73 687 26.42 31.65 148 21.56 20.07 55.68 55.68 7.34 7.06 0 18.30 16.00 61166_20010711_202402 1 0 -2 1 3 4 4 4 4 5 1 Travel from Phoenix, Arizona to Can Cun Mexico on Sept. 8, 2001 and return to Phoenix on the 15th of Sept. Had trouble with the system understanding my destination city. I had to start over twice. It was a bit frustrating. It would probably be simpler to have the sytem prompt each step - ie. what city are you departing from, what date - rather than lumping it all in one sentence and then having to start from scratch again if it doesn't understand one of the parameters. 61166 INGRID BONILLA F never true Tucson, AZ 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 long 9 05 05 2 1 61166_20010713_154919 1 787.20 114 0 0.00 57 0.85 0.96 170 2.98 3.31 13 2.80 3.05 -4.00 -4.00 -4.00 57 57 0.84 0.96 170 2.98 3.31 13 2.80 3.05 4.79 -4.00 -4.00 -4.00 0 57 6.41 7.11 1455 25.53 22.38 121 23.82 18.47 43.39 5.75 5.12 57 57 6.41 7.11 1455 25.53 22.38 121 23.82 18.47 43.39 43.39 5.75 5.12 0 22.40 37.50 61166_20010713_160721 1 1 0 1 1 4 2 1 4 5 1 61166 INGRID BONILLA F never true Tucson, AZ 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k Yes 2 0 0 long 10 06 05 2 1 61166_20010724_155416 1 1319.15 144 0 0.00 72 0.68 0.74 165 2.29 2.15 17 2.08 1.25 -4.00 -4.00 -4.00 72 72 0.67 0.74 165 2.29 2.15 17 2.08 1.25 5.57 -4.00 -4.00 -4.00 0 72 8.97 9.27 2273 31.57 25.48 185 29.41 17.82 68.16 8.13 6.04 72 72 8.97 9.27 2273 31.57 25.48 185 29.41 17.82 68.16 68.16 8.13 6.04 0 25.30 36.60 61166_20010724_162156 1 1 0 1 2 4 1 1 3 5 1 61174 IRIS LATHAM F never true Chambersburg, PA 3-5 2 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 1 XX 05 1 1 61174_20010522_132212 1 305.11 26 0 0.00 13 1.27 1.51 59 4.54 6.48 23 3.00 3.49 -4.00 -4.00 -4.00 13 13 1.27 1.51 59 4.54 6.48 23 3.00 3.49 4.38 -4.00 -4.00 -4.00 0 13 15.48 15.16 596 45.85 44.08 163 36.08 27.72 57.22 12.01 8.90 13 13 15.48 15.16 596 45.85 44.08 163 36.08 27.72 57.22 57.22 12.01 8.90 0 11.90 16.70 61174_20010522_133856 1 -1 -1 1 4 5 2 3 3 5 1 I requested a flight from Chicago IL to Harrisburg, PA on July 10, 2001 to return to Harrisburg, PA on Saturday, July 14, 2001. I was able to book a flight from Chicago to Harrisburg arriving in Harrisburg at 9:55 AM I will return to Chicago on Saturday at 10:59 PM. 61174 IRIS LATHAM F never true Chambersburg, PA 3-5 2 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 2 XX 05 1 1 61174_20010524_161716 1 170.78 16 0 0.00 8 1.38 1.66 26 3.25 4.59 14 1.71 1.60 -4.00 -4.00 -4.00 8 8 1.38 1.66 26 3.25 4.59 14 1.71 1.60 5.09 -4.00 -4.00 -4.00 0 8 12.92 11.84 289 36.13 30.63 101 26.86 17.12 38.04 9.33 6.59 8 8 12.92 11.84 289 36.13 30.63 101 26.86 17.12 38.04 38.04 9.33 6.59 0 23.10 28.60 61174_20010524_163451 1 -1 -1 1 4 5 5 5 3 5 1 Toronto CA to Hagerstown MD, August 11, 2001, arriving before 6:00 PM 61174 IRIS LATHAM F never true Chambersburg, PA 3-5 2 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 3 XX 05 1 1 61174_20010604_120013 1 138.42 16 0 0.00 8 1.35 2.41 32 4.00 6.97 21 1.57 1.27 -4.00 -4.00 -4.00 8 8 1.35 2.41 32 4.00 6.97 21 1.57 1.27 7.23 -4.00 -4.00 -4.00 0 8 11.00 11.10 254 31.75 32.78 109 20.71 10.80 37.15 7.27 3.67 8 8 11.00 11.10 254 31.75 32.78 109 20.71 10.80 37.15 37.15 7.27 3.67 0 0.00 0.00 61174_20010604_121036 1 -1 -1 1 5 5 5 5 5 5 1 Leave Pittsburgh, PA 9/10/01 at 4:30 PM to Orlando, FL; Leave Orland FL 9/15/01 at 8:30 AM to Pittsburgh, PA This call went very well and was easy to communicate and understand. 61174 IRIS LATHAM F never true Chambersburg, PA 3-5 2 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 4 04 05 1 1 61174_20010604_160705 0 704.63 94 0 0.00 47 1.26 1.46 143 3.04 3.68 24 2.59 1.96 9.65 1.07 0.76 47 47 1.26 1.46 143 3.04 3.68 24 2.59 1.96 9.65 9.65 1.07 0.76 0 47 5.75 4.07 759 16.15 10.03 39 15.65 9.54 15.55 5.54 3.84 47 47 5.75 4.07 759 16.15 10.03 39 15.65 9.54 15.55 15.55 5.54 3.84 0 23.10 40.40 61174_20010604_163229 1 -1 -1 0 1 5 3 2 2 5 1 LA to Cleveland 9/26/01 Cleveland to Japan 9/29/01 Japan to Cleveland on 10/5/01 It was only hard for the communication to under the last leg of the trip which was frustrating because all the other legs went very well. He could not understand the date that I was suppling him. I also noted on this experience that I would give information he would confirm what I said and even if I told he what he confirmed was wrong he would then come on with the exact information I had previously asked for. This was my last call. I enjoyed the experiment. This is exciting that I may be able to contact a computer to book travel information. 61182 IRMA SANDERSON F a few true Tipp City, OH 1 0 N/A N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 1 01 08 2 1 61182_20010705_180027 0 298.13 38 0 0.00 19 3.71 1.60 36 1.89 2.00 7 1.61 1.61 -4.00 -4.00 -4.00 19 19 3.18 2.02 36 1.89 2.00 7 1.61 1.61 8.32 -4.00 -4.00 -4.00 0 19 10.31 14.75 583 30.68 48.10 216 20.39 17.82 -4.00 -4.00 -4.00 19 19 10.30 14.76 583 30.68 48.10 216 20.39 17.82 66.92 -4.00 -4.00 -4.00 0 22.20 36.80 61182_20010705_181812 1 0 -2 1 3 3 2 2 2 5 1 61182 IRMA SANDERSON F a few true Tipp City, OH 1 0 N/A N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 2 02 08 2 1 61182_20010705_185931 1 288.28 34 0 0.00 17 3.12 0.85 22 1.29 0.77 3 1.19 0.66 -4.00 -4.00 -4.00 17 17 2.81 1.32 22 1.29 0.77 3 1.19 0.66 5.20 -4.00 -4.00 -4.00 0 17 12.74 15.28 621 36.53 49.24 195 26.63 28.41 60.68 9.74 9.28 17 17 12.74 15.28 621 36.53 49.24 195 26.63 28.41 60.68 60.68 9.74 9.28 0 27.30 11.80 61182_20010705_192103 1 0 -2 1 4 3 3 3 3 5 1 61182 IRMA SANDERSON F a few true Tipp City, OH 1 0 N/A N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 3 03 08 2 1 61182_20010706_191753 1 595.27 74 0 0.00 37 3.48 1.39 45 1.22 0.95 5 1.11 0.71 -4.00 -4.00 -4.00 37 37 2.71 1.55 45 1.22 0.95 5 1.11 0.71 6.32 -4.00 -4.00 -4.00 0 37 11.34 14.57 1086 29.35 44.00 194 24.78 34.58 60.34 9.98 12.16 37 37 11.34 14.57 1086 29.35 44.00 194 24.78 34.58 60.34 60.34 9.98 12.16 0 22.20 18.90 61182_20010706_203234 1 1 1 2 4 4 4 4 3 5 1 61182 IRMA SANDERSON F a few true Tipp City, OH 1 0 N/A N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 4 04 08 2 1 61182_20010709_183620 1 719.68 88 0 0.00 44 3.95 1.75 119 2.70 2.92 10 2.53 2.73 -4.00 -4.00 -4.00 44 44 3.21 1.98 119 2.70 2.92 10 2.53 2.73 8.66 -4.00 -4.00 -4.00 0 44 10.34 14.09 1208 27.45 42.06 194 23.58 33.70 59.79 9.19 11.99 44 44 10.34 14.09 1208 27.45 42.06 194 23.58 33.70 60.68 59.79 9.19 11.99 0 37.00 40.90 61182_20010709_190602 1 1 1 2 4 4 4 4 3 4 1 61182 IRMA SANDERSON F a few true Tipp City, OH 1 0 N/A N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 5 XX 08 1 1 61182_20010711_164040 1 1068.13 176 -2 -2.00 88 3.42 1.46 235 2.67 2.42 12 2.56 2.21 -4.00 -4.00 -4.00 88 88 3.25 1.53 235 2.67 2.42 12 2.56 2.21 8.63 -4.00 -4.00 -4.00 -2 88 -2.00 -2.00 1751 19.90 28.47 195 17.89 21.43 -2.00 -2.00 -2.00 88 -2 -2.00 -2.00 1751 19.90 28.47 195 17.89 21.43 -2.00 -2.00 -2.00 -2.00 -2 38.70 42.00 61182_20010711_172948 1 1 1 2 3 3 3 3 2 4 3 I want to fly from Dayton to Hartford. I want to leave Dayton, on July 25, around noon. I would like to leave Hartford, Aug. 3 in the evening, to return to Dayton. I would like to rent a car in Hartford. I would like a hotel room East Haven, CT. The system was able to complete the Flight and car rental arrangements correctly. I wanted a hotel room in East Haven, Ct. East Haven is about an hour from Hartford. The system was unable to understand my requests. After several attempts to change and/or stop the system from completing the Hotel reservation, I accepted to lowest price hotel room that was quoted. This hotel room is in Hartford, not East Haven. 61182 IRMA SANDERSON F a few true Tipp City, OH 1 0 N/A N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 6 XX 08 1 1 61182_20010729_120749 0 -3.00 26 0 0.00 13 3.90 2.12 26 2.00 3.21 12 1.17 1.19 -4.00 -4.00 -4.00 13 13 2.01 2.28 26 2.00 3.21 12 1.17 1.19 7.98 -4.00 -4.00 -4.00 0 13 6.70 3.02 214 16.46 8.96 36 14.83 7.07 12.47 6.22 2.58 13 13 6.70 3.02 214 16.46 8.96 36 14.83 7.07 12.47 12.47 6.22 2.58 0 11.50 15.40 61182_20010729_125739 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 I was trying to plan a trip from New York to Soul, South Korea 61182 IRMA SANDERSON F a few true Tipp City, OH 1 0 N/A N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 7 XX 08 1 1 61182_20010729_163545 1 1843.50 237 0 0.00 118 3.13 1.46 208 1.76 2.10 17 1.63 1.56 -4.00 -4.00 -4.00 118 118 2.77 1.51 208 1.76 2.10 17 1.63 1.56 11.83 -4.00 -4.00 -4.00 0 119 11.17 7.90 3354 28.18 23.06 138 27.25 20.79 47.29 10.86 7.19 119 119 11.17 7.90 3354 28.18 23.06 138 27.25 20.79 47.29 47.29 10.86 7.19 0 31.70 31.40 61182_20010729_171505 1 1 1 2 4 4 4 3 3 4 1 I will be traveling from Chicago to Los Vages. No comment. 61182 IRMA SANDERSON F a few true Tipp City, OH 1 0 N/A N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 8 XX 08 1 1 61182_20010731_145859 1 820.75 109 0 0.00 54 2.90 1.38 79 1.46 1.66 12 1.26 0.79 -4.00 -4.00 -4.00 54 54 2.45 1.25 79 1.46 1.66 12 1.26 0.79 8.31 -4.00 -4.00 -4.00 0 55 10.65 7.99 1472 26.76 24.19 149 24.50 17.58 50.79 9.90 5.84 55 55 10.65 7.99 1472 26.76 24.19 149 24.50 17.58 50.79 50.79 9.90 5.84 0 32.90 29.60 61182_20010731_163752 1 1 1 2 4 4 4 4 3 5 1 I MADE TRAVEL ARRANGEMENTS FROM DAYTON TO DUBLIN, IRELAND. I ALSO MADE CAR RENTAL AND HOTEL RESERVATIONS. 61182 IRMA SANDERSON F a few true Tipp City, OH 1 0 N/A N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 9 05 08 2 1 61182_20010801_150758 1 -3.00 224 0 0.00 112 3.45 2.01 245 2.19 2.99 18 2.05 2.60 -4.00 -4.00 -4.00 112 112 2.97 2.14 245 2.19 2.99 18 2.05 2.60 17.09 -4.00 -4.00 -4.00 0 112 11.71 8.99 3219 28.74 24.23 166 27.50 20.48 61.90 11.26 7.64 112 112 11.71 8.99 3219 28.74 24.23 166 27.50 20.48 61.90 61.90 11.26 7.64 0 32.70 31.30 61182_20010801_155245 1 1 1 2 3 3 3 2 3 5 1 61182 IRMA SANDERSON F a few true Tipp City, OH 1 0 N/A N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 10 06 08 2 1 61182_20010802_115201 1 1355.94 193 0 0.00 96 3.64 1.91 266 2.77 3.08 17 2.62 2.73 -4.00 -4.00 -4.00 96 96 3.40 2.02 266 2.77 3.08 17 2.62 2.73 10.56 -4.00 -4.00 -4.00 0 97 8.61 8.32 2010 20.72 23.84 163 19.24 18.94 59.34 8.08 6.52 97 97 8.61 8.32 2010 20.72 23.84 163 19.24 18.94 59.34 59.34 8.08 6.52 0 36.80 36.50 61182_20010802_122254 1 1 1 2 3 4 3 3 3 5 1 61190 ISABELLE JAMISON F never true Warren, MI 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 1 01 09 2 1 61190_20010615_230004 0 66.74 8 0 0.00 4 3.23 2.10 15 3.75 3.59 9 2.00 -4.00 6.36 2.19 -4.00 4 4 3.23 2.10 15 3.75 3.59 9 2.00 -4.00 6.36 6.36 2.19 -4.00 0 4 7.19 1.89 79 19.75 3.77 23 18.67 -4.00 8.95 6.61 -4.00 4 4 7.19 1.89 79 19.75 3.77 23 18.67 -4.00 8.95 8.95 6.61 -4.00 0 86.70 100.00 61190_20010615_230751 0 -1 -1 0 1 2 2 2 2 5 1 61190 ISABELLE JAMISON F never true Warren, MI 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 0 0 long 2 02 09 2 1 61190_20010618_212621 1 550.57 62 0 0.00 31 2.66 1.72 110 3.55 5.60 25 2.83 4.00 -4.00 -4.00 -4.00 31 31 2.66 1.72 110 3.55 5.60 25 2.83 4.00 9.48 -4.00 -4.00 -4.00 0 31 8.72 12.96 576 18.58 19.17 93 16.10 13.52 70.81 6.65 6.03 32 32 7.43 7.35 576 18.00 16.50 76 16.13 12.87 32.86 32.86 6.61 5.79 0 44.50 45.20 61190_20010618_213822 0 -1 -1 0 3 3 3 3 3 4 1 61204 IVY MAJOR F a few true Baltimore, MD 2 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 1 XX 02 1 29 61204_20010522_192307 1 133.51 24 0 0.00 12 3.78 1.41 24 2.00 2.37 9 1.36 0.92 -4.00 -4.00 -4.00 12 12 3.49 1.79 24 2.00 2.37 9 1.36 0.92 8.12 -4.00 -4.00 -4.00 0 12 7.07 5.59 206 17.17 13.20 46 14.55 10.05 19.95 5.90 4.04 21 21 4.02 2.86 206 9.81 7.92 34 8.60 5.81 14.07 14.07 3.52 1.74 0 8.30 16.70 61204_20010522_192936 1 -1 -1 1 5 4 5 5 5 2 3 I need to go to pick up a car and drive it back I would you use regularly 61204 IVY MAJOR F a few true Baltimore, MD 2 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 2 02 02 2 1 61204_20010523_130718 1 -3.00 31 0 0.00 15 4.04 1.59 26 1.73 1.22 4 1.57 1.09 -4.00 -4.00 -4.00 15 15 3.71 1.87 26 1.73 1.22 4 1.57 1.09 7.06 -4.00 -4.00 -4.00 0 16 10.56 10.17 382 23.88 21.18 74 20.53 17.00 28.62 9.35 9.27 36 36 4.37 3.70 382 10.61 9.10 34 9.94 8.29 14.64 14.64 4.08 3.31 0 50.00 46.70 61204_20010523_131048 1 -1 -1 0 3 3 3 3 3 5 1 61204 IVY MAJOR F a few true Baltimore, MD 2 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 3 03 02 2 1 61204_20010529_122645 1 346.07 50 0 0.00 25 3.61 1.30 39 1.56 1.12 6 1.38 0.65 8.70 3.40 0.76 25 25 3.61 1.30 39 1.56 1.12 6 1.38 0.65 8.70 8.70 3.40 0.76 0 25 9.60 7.89 545 21.80 16.59 65 20.00 14.24 30.15 8.74 6.76 54 54 4.16 2.90 545 10.09 7.94 36 9.60 7.15 14.28 14.28 3.97 2.57 0 20.50 16.00 61204_20010529_163609 1 -1 -1 1 5 5 5 5 5 5 1 61204 IVY MAJOR F a few true Baltimore, MD 2 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 4 04 02 2 1 61204_20010626_090029 1 366.59 56 0 0.00 28 3.46 1.28 43 1.54 1.40 8 1.30 0.61 9.20 3.25 0.63 28 28 3.46 1.28 43 1.54 1.40 8 1.30 0.61 9.20 9.20 3.25 0.63 0 28 9.01 7.35 581 20.75 15.98 61 19.26 14.17 30.61 8.21 6.12 57 57 4.22 2.92 581 10.19 7.86 36 9.73 7.11 13.62 13.26 4.06 2.68 0 18.60 25.00 61204_20010626_092508 1 -1 -1 1 4 4 3 4 3 4 1 61204 IVY MAJOR F a few true Baltimore, MD 2 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 5 XX 02 1 1 61204_20010706_143343 1 178.40 24 0 0.00 12 3.80 1.45 18 1.50 1.00 4 1.27 0.65 6.76 3.53 1.17 12 12 3.80 1.45 18 1.50 1.00 4 1.27 0.65 6.76 6.76 3.53 1.17 0 12 10.66 8.69 275 22.92 16.67 51 20.36 14.82 20.56 9.75 8.50 29 29 4.13 3.17 275 9.48 7.93 34 8.61 6.49 14.75 14.75 3.75 2.47 0 5.60 8.30 61204_20010706_143941 1 0 1 1 3 4 4 4 4 4 1 61204 IVY MAJOR F a few true Baltimore, MD 2 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 6 XX 02 1 1 61204_20010713_090602 1 131.20 24 0 0.00 12 3.84 0.97 16 1.33 0.89 4 1.09 0.30 5.96 3.65 0.73 12 12 3.84 0.97 16 1.33 0.89 4 1.09 0.30 5.96 5.96 3.65 0.73 0 12 6.70 5.30 193 16.08 12.39 44 13.55 9.16 19.00 5.59 3.79 22 22 3.63 2.57 193 8.77 6.73 31 7.71 4.66 13.50 13.50 3.16 1.35 0 12.50 8.30 61204_20010713_091933 1 0 0 1 4 4 4 4 4 5 2 61204 IVY MAJOR F a few true Baltimore, MD 2 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 7 XX 02 1 28 61204_20010723_125028 0 -3.00 12 0 0.00 6 8.90 8.60 9 1.50 1.22 3 1.20 1.10 -4.00 -4.00 -4.00 6 6 3.85 3.05 9 1.50 1.22 3 1.20 1.10 6.54 -4.00 -4.00 -4.00 0 6 2.89 1.25 42 7.00 2.00 11 6.20 0.45 -4.00 -4.00 -4.00 7 7 2.48 0.28 42 6.00 0.58 7 5.83 0.41 3.09 -4.00 -4.00 -4.00 0 555.60 83.30 61204_20010723_125445 1 0 0 0 1 2 2 1 1 5 2 I wanted to go from Boston to Nantucket It acted like it could not hear me 61204 IVY MAJOR F a few true Baltimore, MD 2 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 8 XX 02 1 27 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61204_20010727_121932 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 61204 IVY MAJOR F a few true Baltimore, MD 2 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 9 05 02 2 1 61204_20010802_110236 0 -3.00 10 0 0.00 5 11.86 7.71 24 4.80 3.49 9 3.75 2.99 -4.00 -4.00 -4.00 5 5 6.82 4.28 24 4.80 3.49 9 3.75 2.99 11.34 -4.00 -4.00 -4.00 0 5 5.17 3.02 60 12.00 6.52 20 10.00 5.48 9.48 4.09 2.09 9 9 2.87 0.83 60 6.67 2.78 11 6.13 2.42 4.32 4.32 2.69 0.67 0 166.70 60.00 61204_20010802_113027 1 1 0 0 2 2 2 2 2 5 1 61204 IVY MAJOR F a few true Baltimore, MD 2 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 10 06 02 2 1 61204_20010803_154327 0 -3.00 14 0 0.00 7 8.02 7.99 8 1.14 0.69 2 1.00 0.63 -4.00 -4.00 -4.00 7 7 4.31 2.17 8 1.14 0.69 2 1.00 0.63 6.50 -4.00 -4.00 -4.00 0 7 5.75 2.51 82 11.71 4.39 18 10.67 3.72 -4.00 -4.00 -4.00 12 12 3.35 1.09 82 6.83 2.08 10 6.55 1.92 4.96 -4.00 -4.00 -4.00 0 537.50 71.40 61204_20010803_154803 1 1 0 0 3 4 2 2 2 5 1 61212 JANA CONKLIN F never true Washington, DC 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 1 01 03 2 1 61212_20010530_142803 1 245.87 38 4 3.25 20 1.86 0.93 41 2.05 1.54 6 1.84 1.26 -4.00 -4.00 -4.00 22 22 1.77 0.93 43 1.95 1.50 6 1.76 1.22 4.28 -4.00 -4.00 -4.00 2 18 9.69 11.63 979 54.39 58.20 202 45.71 46.45 -4.00 -4.00 -4.00 29 28 6.07 8.83 983 33.90 44.29 202 27.89 30.83 43.75 -4.00 -4.00 -4.00 0 27.30 27.30 61212_20010530_143558 1 -1 -1 1 5 5 5 5 4 5 1 61212 JANA CONKLIN F never true Washington, DC 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 2 02 03 2 1 61212_20010706_112732 1 237.75 40 5 3.48 21 1.84 0.74 35 1.67 1.32 6 1.45 0.89 -4.00 -4.00 -4.00 21 21 1.75 0.84 35 1.67 1.32 6 1.45 0.89 3.91 -4.00 -4.00 -4.00 0 19 8.19 9.38 607 31.95 34.55 115 27.33 28.91 -4.00 -4.00 -4.00 29 28 5.51 7.87 829 28.59 42.21 202 22.39 26.34 43.02 -4.00 -4.00 -4.00 1 44.40 33.30 61212_20010706_113725 1 0 -2 0 1 2 4 1 1 5 1 61212 JANA CONKLIN F never true Washington, DC 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 3 03 03 2 1 61212_20010806_174602 1 429.69 67 3 2.64 34 1.40 0.39 43 1.26 0.93 6 1.12 0.42 -4.00 -4.00 -4.00 36 36 1.29 0.54 43 1.19 0.95 6 1.06 0.48 2.79 -4.00 -4.00 -4.00 2 33 9.34 7.28 1330 40.30 40.66 122 37.75 38.53 27.06 8.79 6.66 57 57 5.27 4.11 1335 23.42 25.39 95 22.14 23.70 22.73 22.73 4.96 3.40 1 30.20 22.20 61212_20010806_180342 1 1 1 2 2 3 4 4 1 5 1 61212 JANA CONKLIN F never true Washington, DC 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 4 04 03 2 1 61212_20010814_123933 1 718.12 87 6 6.34 49 1.57 0.88 62 1.27 0.93 6 1.17 0.63 -4.00 -4.00 -4.00 50 50 1.45 0.96 62 1.24 0.94 6 1.14 0.65 5.84 -4.00 -4.00 -4.00 1 38 10.47 8.61 1471 38.71 38.41 136 36.08 35.30 -4.00 -4.00 -4.00 65 63 5.99 4.95 1500 23.08 24.04 92 22.00 22.60 31.93 -4.00 -4.00 -4.00 1 27.30 18.00 61212_20010814_150027 1 1 0 1 4 4 2 2 1 5 1 61212 JANA CONKLIN F never true Washington, DC 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 5 XX 03 1 1 61212_20010816_164458 1 294.34 40 1 0.07 20 1.49 0.38 30 1.50 1.19 6 1.26 0.56 2.50 1.44 0.31 20 20 1.49 0.38 30 1.50 1.19 6 1.26 0.56 2.50 2.50 1.44 0.31 0 20 10.97 9.89 857 42.85 42.00 114 39.11 39.57 41.33 9.38 7.03 31 31 6.93 7.38 857 27.65 29.44 114 24.77 25.12 41.33 41.33 5.78 3.76 0 6.50 10.00 61212_20010816_170038 1 0 -2 1 2 4 4 4 1 5 4 Going from DC to Boston for Labor Day weekend. Leaving Aug 30th(pm) and returning on Sept 5th(am) It started out well (or so I thought) but then started to play music (reminded me of 2001 A Space Odyssey) and then paused for about 5 minutes before starting over. Again it seemed like it was skipping over text that it was supposed to say to me, although the second time around it seemed to work quite smoothly. Overall, there are still several barriers to my using this system for real travel: 1) I can't see/hear all my options. I'm not sure if the system is giving me the cheapest flight or just random ones around the times I want to travel (there can be a big difference in cost). 2) I can't compare flights and prices across airports (or at least I don't know how to do that.) In the DC area there are three airports and depending on the routes taken, there can be really big price differences. 3) I could never get the car rental piece to work. The itinerary I input for this trip is one I am actually taking, but getting the ticket online was over $100 cheaper (granted I didn't remember the exact flights I am actually taking, so they could be different flights, but the gist of the trip was the same). 61212 JANA CONKLIN F never true Washington, DC 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 6 XX 03 1 1 61212_20010819_135727 1 275.08 46 6 5.21 23 1.55 0.46 38 1.65 1.23 6 1.45 0.80 2.21 1.52 0.44 24 24 1.53 0.45 39 1.63 1.21 6 1.43 0.79 2.61 2.21 1.51 0.44 1 23 8.44 6.01 779 33.87 33.62 101 30.82 30.98 -4.00 -4.00 -4.00 35 34 5.50 3.92 799 22.83 22.35 75 21.29 20.73 17.19 -4.00 -4.00 -4.00 1 10.00 12.50 61212_20010819_141135 1 0 -2 1 2 4 4 4 1 5 1 Washington DC to New York City, NY for Thansksgiving Weekend (Departing Wednedsay noonish and returning Sunday night). With 2 airports in DC and 3 in the NY area, I would have loved to compare prices, flights from the different airports. Also, I would like to compare prices from different airlines. Since this was not business travel (and I would have to pay) if the computer had cheaper options available, I would like to have heard them. I'm not sure if the system can do that, but as a consumer I'd like to have that feature. (Booking through the web got me a cheaper fare if I slightly modified my itinerary. I was willing to do that.) Also, in terms of technical clitches, the system is getting better but it still skips the second half of some of its recordings. Much better though. 61212 JANA CONKLIN F never true Washington, DC 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 7 XX 03 1 1 61212_20010822_155609 1 669.63 84 8 4.75 42 1.66 0.69 60 1.43 0.99 6 1.32 0.69 -4.00 -4.00 -4.00 42 42 1.63 0.73 60 1.43 0.99 6 1.32 0.69 3.63 -4.00 -4.00 -4.00 0 42 12.03 12.18 1984 47.24 53.35 196 43.61 48.49 -4.00 -4.00 -4.00 62 62 7.99 8.72 1984 32.00 28.30 122 30.52 26.02 55.81 -4.00 -4.00 -4.00 0 27.50 35.70 61212_20010822_162629 1 1 1 1 3 4 4 3 2 5 2 DC - Dulles to Saratoga Florida. Departing on Jan 18th, 2002 and returning on Jan 23rd (evening). Need a hotel and a rental car. Computer mistook Dulles airport for Dallas airport and it was just by chance that I said cancel and it asked me if I wanted to start over. It would be nice to have had that information before (what to do if you want to go back and change something). The hotel thing, I'm not sure sure worked because it just picked something and was not able to provide prices. How do I know I want to stay there if I don't have a guess as to how much it will cost? The car rental thing seemed to work but I'm not sure how to confirm that I have a reservation and for what kind of car. 61212 JANA CONKLIN F never true Washington, DC 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 8 XX 03 1 1 61212_20010906_144426 1 681.51 94 15 16.39 49 1.96 0.98 74 1.51 1.04 6 1.42 0.82 -4.00 -4.00 -4.00 51 51 1.88 1.04 75 1.47 1.05 6 1.38 0.83 4.91 -4.00 -4.00 -4.00 2 45 10.93 9.24 2223 49.40 42.28 132 47.52 40.83 -4.00 -4.00 -4.00 69 69 6.96 4.91 2223 32.22 27.49 74 31.60 27.21 27.49 -4.00 -4.00 -4.00 0 22.20 31.40 61212_20010906_145746 1 1 1 2 3 4 4 4 1 5 3 From Boston to Washington DC and back Leaving Boston to DC on Oct 25th in the morning Leaving Dulles to Boston on Oct 28th in the evening Notes: It doesn't always understand the difference between Dulles and Dallas (even though I said Washington DC first). It kept complaining about the network being slow and that it had had a long day (annoying when it is said every 2 minutes). I had to start over because for some reason in the middle of my booking, the computer had me going to Rome (not sure why, but I said start over and it seemed to be better the second time). The car rental part was much clearer - I could understand what the computer was saying much better than before. I still would not use it for myself because I like to see all of my options and pick the best price/times etc but it wouled muck better than before (especially now that I know that I can say 'start over' to go back). 61212 JANA CONKLIN F never true Washington, DC 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 9 05 03 2 1 61212_20010913_170010 1 1214.02 74 3 2.49 42 1.59 0.48 53 1.26 0.99 6 1.15 0.65 -4.00 -4.00 -4.00 43 43 1.45 0.69 53 1.23 1.00 6 1.12 0.67 2.68 -4.00 -4.00 -4.00 1 32 12.78 17.55 1138 35.56 42.77 162 31.48 36.61 76.14 10.74 13.42 58 47 8.63 10.35 1357 23.40 24.36 93 22.18 22.72 39.08 39.08 7.97 9.40 0 15.50 11.60 61212_20010913_171914 1 1 1 2 4 4 4 4 2 5 1 61212 JANA CONKLIN F never true Washington, DC 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 10 06 03 2 1 61212_20011001_131509 1 664.77 66 5 4.40 38 1.74 1.07 95 2.50 4.14 24 1.92 2.10 -4.00 -4.00 -4.00 39 39 1.70 1.09 96 2.46 4.09 24 1.89 2.08 7.55 -4.00 -4.00 -4.00 1 28 9.12 8.03 969 34.61 37.98 123 31.33 34.45 27.61 8.43 7.30 43 42 6.22 5.32 1009 23.47 24.68 97 21.71 22.11 24.84 24.84 5.77 4.49 1 61.20 38.50 61212_20011001_132225 1 1 1 1 4 3 4 3 1 5 1 61239 JASMINE HERBERT F a few true Deerfield Beach, FL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 short 1 XX 08 1 1 61239_20010719_150806 1 -3.00 52 1 8.40 26 4.51 3.67 43 1.65 1.70 9 1.36 0.81 -4.00 -4.00 -4.00 26 26 3.84 3.90 43 1.65 1.70 9 1.36 0.81 21.19 -4.00 -4.00 -4.00 0 26 9.73 12.34 658 25.31 35.94 131 21.08 29.35 44.03 8.36 10.37 26 26 9.73 12.34 658 25.31 35.94 131 21.08 29.35 44.77 44.03 8.36 10.37 0 18.60 23.10 61239_20010719_151653 1 0 1 1 4 5 5 4 5 4 1 leaving ft lauderdale on july 24 going to san franciso and leaving san fransico on the 30th of july arriving at tampa leaving tampa on the 30th of july and arriving in ft lauderdale on the 30th of july 61239 JASMINE HERBERT F a few true Deerfield Beach, FL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 short 2 XX 08 1 1 61239_20010722_211833 0 129.27 20 0 0.00 10 6.30 4.82 42 4.20 5.05 16 2.89 3.06 -4.00 -4.00 -4.00 10 10 6.06 5.09 42 4.20 5.05 16 2.89 3.06 17.47 -4.00 -4.00 -4.00 0 10 5.63 3.52 143 14.30 10.10 36 11.89 7.03 -4.00 -4.00 -4.00 10 10 5.60 3.57 143 14.30 10.10 36 11.89 7.03 11.99 -4.00 -4.00 -4.00 0 23.80 40.00 61239_20010722_212624 1 0 1 0 2 4 4 3 2 4 1 flying to houston tx from ft lauderdale fl on aug 1st at 8am in the morning and flying back to ft laud on aug 3oth from houston tx at 9pm 61239 JASMINE HERBERT F a few true Deerfield Beach, FL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 short 3 XX 08 1 1 61239_20010826_080959 1 271.11 33 0 0.00 16 5.61 3.09 40 2.50 2.03 7 2.20 1.70 -4.00 -4.00 -4.00 16 16 5.18 3.37 40 2.50 2.03 7 2.20 1.70 13.83 -4.00 -4.00 -4.00 0 17 9.82 9.38 431 25.35 26.82 105 20.38 17.83 37.51 8.09 6.29 17 17 9.82 9.38 431 25.35 26.82 105 20.38 17.83 37.51 37.51 8.09 6.29 0 30.00 31.30 61239_20010826_082122 1 0 1 1 5 4 5 4 4 4 1 LEAVING FROM FT LAUDERDALE FL GOING TO SAN FRANCISCO CA, WITH A LAYOVER IN NEW YORK. LEAVING FT LAUDERDALE AT 12:02PM AND ARRIVING AT SAN FRANCISCO, CA AT 12:02AM. LEAVING ON SEPT 30TH 61239 JASMINE HERBERT F a few true Deerfield Beach, FL 0 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 short 4 XX 08 1 1 61239_20010827_201924 1 342.41 38 0 0.00 19 6.36 3.53 54 2.84 2.61 11 2.39 1.75 -4.00 -4.00 -4.00 19 19 6.04 3.82 54 2.84 2.61 11 2.39 1.75 14.03 -4.00 -4.00 -4.00 0 19 10.17 10.29 494 26.00 30.45 130 20.22 17.61 44.97 8.24 6.07 20 19 10.17 10.29 503 25.15 29.88 130 19.63 17.30 44.97 44.97 8.24 6.07 0 42.60 36.80 61239_20010827_202947 1 0 1 1 5 5 4 4 4 4 1 DEPART FT LAUDERDALE FL ON OCT 30TH AT 12:02 PM GOING TO NEW YORK, NEW YORK ARRIVING AT 3PM. RETURNING ON NOV 18TH AT 3:55 PM FROM NEW YORK ARRIVING IN FT LAUDERDALE AT 7:05 PM 61255 JENNY PLUMMER F a few true Rochester, NY 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 1 XX 01 1 1 61255_20010719_145400 1 207.93 21 0 0.00 10 7.65 2.18 16 1.60 0.84 3 1.44 0.73 -4.00 -4.00 -4.00 10 10 7.65 2.18 16 1.60 0.84 3 1.44 0.73 11.65 -4.00 -4.00 -4.00 0 11 11.63 15.82 286 26.00 29.13 104 18.20 14.11 56.87 7.10 5.27 14 14 7.89 7.39 286 20.43 20.46 77 16.08 12.89 27.95 27.95 6.34 4.79 0 12.50 10.00 61255_20010719_150425 1 0 -2 1 2 4 2 2 2 5 1 Fly from NY to LA on Nov 1 returning Nov 4 I disliked the following things about the system: It didn't give me the opportunity to correct a mistake had one been made (e.g. what if it "heard" the wrong city...it seems like I would have to hang up and start again) Once I put a hold on one flight, it didn't let me hear the other options. I want to know all my options before I commit. I said my flight was from "New York". When giving me flights, the system never specified which NY airport they were from. Based in this experience, I definitely would not feel comfortable booking a real flight using this system. 61255 JENNY PLUMMER F a few true Rochester, NY 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 2 XX 01 1 1 61255_20010719_150500 1 442.19 43 0 0.00 21 6.55 1.54 24 1.14 0.36 2 1.10 0.31 -4.00 -4.00 -4.00 21 21 6.55 1.54 24 1.14 0.36 2 1.10 0.31 9.48 -4.00 -4.00 -4.00 0 22 12.75 15.05 570 25.91 30.13 117 21.57 22.77 45.44 11.19 13.48 29 29 7.65 8.96 570 19.66 23.62 117 16.18 14.66 45.44 45.44 6.31 5.33 0 12.50 4.80 61255_20010719_151452 1 1 1 1 3 4 3 2 2 5 1 ROC to Tampa Oct 4-7. plus hotel and rental car. System could not find any available rental cars. 61255 JENNY PLUMMER F a few true Rochester, NY 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 3 XX 01 1 1 61255_20010924_135300 1 293.77 29 0 0.00 14 5.06 1.42 29 2.07 0.83 3 2.00 0.82 7.01 4.91 1.35 14 14 5.06 1.42 29 2.07 0.83 3 2.00 0.82 7.30 7.01 4.91 1.35 0 15 14.81 18.09 509 33.93 38.23 114 28.21 32.34 46.70 12.54 16.39 17 17 12.42 15.15 509 29.94 34.68 114 24.69 27.97 50.16 46.70 10.28 12.71 0 17.20 14.30 61255_20010924_140017 1 0 -2 1 3 4 3 3 1 5 2 ROC to LAX Oct. 20, returning Oct. 24. 61255 JENNY PLUMMER F a few true Rochester, NY 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 4 XX 01 1 1 61255_20010924_141000 1 152.78 21 0 0.00 10 5.39 1.22 17 1.70 0.82 3 1.56 0.73 7.06 5.20 1.13 10 10 5.39 1.22 17 1.70 0.82 3 1.56 0.73 7.13 7.06 5.20 1.13 0 11 8.95 12.36 226 20.55 25.65 96 13.00 5.91 45.68 5.27 2.17 13 13 6.82 6.57 226 17.38 18.68 77 12.42 5.55 27.73 27.73 5.08 2.02 0 11.80 10.00 61255_20010924_141407 1 0 -2 1 3 4 3 4 1 5 1 ROC to NYC Nov. 2 - Nov. 4 61263 JOANN FOUNTAIN F never true Santa Fe, NM 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 short 1 XX 03 1 1 61263_20010816_150615 1 496.06 48 4 1.67 24 2.03 0.81 48 2.00 1.64 6 1.83 1.44 -4.00 -4.00 -4.00 24 24 1.90 0.99 48 2.00 1.64 6 1.83 1.44 4.56 -4.00 -4.00 -4.00 0 24 16.13 16.71 1331 55.46 57.41 201 49.13 49.40 61.79 14.14 13.89 38 38 10.07 13.76 1331 35.03 40.68 201 30.54 30.24 61.79 61.79 8.67 10.88 0 47.20 41.70 61263_20010816_153004 1 1 1 2 4 5 5 5 4 5 3 Departing Albuquerque, NM on Tuessday, August 21 in the morning, arriving LA, CA the same morning. Returning to Albuquerque on Friday, August 24 in the evening. Requested a Hilton Hotel near the airport and a rental car. The system said that there was no profile in the system matching 61263, but asked me to be a guest. I wasn't sure how to respond to that so I went ahead and made my trvel arrangements and requested that it send a copy of my travel plans to me through you. I also requested that I be booked from Albuquerque to Orange, CA. It gave me a list of cities in CA that it could book. The first time I requested Los Angeles, it did not understand me and repeated the list of cities. On the whole the experience was very good. 61263 JOANN FOUNTAIN F never true Santa Fe, NM 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 short 2 XX 03 1 28 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61263_20010904_122000 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 I was unable to register withthe system. It asked for my PIN number and I heard some scratching noises but no additional prompts. I will try again later unless I hear that the system is down. I did not try my psudonym. Perhaps I'll try that next time. I'm not sure if the system was dead or alive. I have called three times since Friday. The first time nothing happened. The second time I received the prompt for my PIN number but the recording sounded sluddish as though it were playing at the wrong speed and then it said that it didn't hear a response so I repeated my information and waited, it again said that it didn't hear a response and said that it would hang up which it did. I called this morning and recieved the prompt. I gave my PIN I heard some scratching noises but nothing more. 61263 JOANN FOUNTAIN F never true Santa Fe, NM 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 short 3 XX 03 1 27 61263_20010905_121935 1 318.16 42 7 4.83 21 2.08 1.10 46 2.19 1.50 6 2.00 1.26 -4.00 -4.00 -4.00 23 23 1.97 1.14 47 2.04 1.52 6 1.86 1.28 5.77 -4.00 -4.00 -4.00 2 21 10.55 8.28 950 45.24 41.38 130 41.00 37.49 -4.00 -4.00 -4.00 38 37 5.95 5.29 1001 26.34 25.24 74 25.05 24.29 28.14 -4.00 -4.00 -4.00 1 38.20 56.50 61263_20010905_131100 1 1 1 2 4 4 5 5 5 5 3 Travel from Albuquerque, NM to Phoenix, Arizona and back. Flying out on October 4th and returning October 7. Requested a hotel near down town and a car. The system had trouble understanding me when I said "October 7, Sunday". It requested me to repeat the date. After it suggested a flight I requested an earlier flight and it was able to handle that request. It said 'I'm glad you called' a couple of times in inappropriate situations. When I completed my arrangements and asked to have the itenrary sent to me, it did not respond. 61263 JOANN FOUNTAIN F never true Santa Fe, NM 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 short 4 XX 03 1 1 61263_20010914_133842 1 448.87 42 2 1.20 21 2.08 0.93 57 2.71 2.12 7 2.50 1.93 -4.00 -4.00 -4.00 21 21 2.00 1.04 57 2.71 2.12 7 2.50 1.93 3.87 -4.00 -4.00 -4.00 0 21 16.29 15.56 1329 63.29 58.96 201 56.40 51.10 57.94 14.21 12.61 35 35 9.65 12.31 1329 37.97 40.46 201 33.18 29.28 57.94 57.94 8.23 9.13 0 30.30 57.10 61263_20010914_142604 1 1 1 1 4 4 5 2 4 5 3 Travel from ABQ on Wed. Sept. 26 to BWI returning on Sunday Sept. 30. I wanted to stay in Annapolis but the system wanted me to stay in Baltimore. It was unable to find a Hilton Hotel and I don't know the hotels in Baltimore. It did rent a car. The system did not recognize my PIN or name. I went ahead with my reservations. The system seemed to be having trouble with both my responses and its responses. It gave me a flight back on the morning of Sept 30 and asked if it was what I wanted. I said yes and then it gave me a flight in the afternoon. I requested a morning flight and it was able to gove me the original flight. It was unable to give me a hotel in Annapolis, so I tried Baltimore. Was unable to find a Hilton chain Hotel and I didn't have any particular requests so I didn't get a hotel. It was able to reserve a car and I asked for the itenerary, the system stopped responding. A number of the sentences that it was programmed to say got cut off in mid sentence. I believe I have completed all my calls. Could you please let me know if I need to make any more calls? I have not received any payment yet, I received an email saying that some checks had been mailed. 61263 JOANN FOUNTAIN F never true Santa Fe, NM 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 3 0 0 short 5 XX 03 1 1 61263_20011004_141436 0 386.88 49 6 5.10 25 2.36 0.72 54 2.16 1.62 6 2.00 1.44 -4.00 -4.00 -4.00 26 26 2.30 0.82 55 2.12 1.61 6 1.96 1.43 3.67 -4.00 -4.00 -4.00 1 24 11.03 7.50 892 37.17 32.88 107 34.13 29.98 -4.00 -4.00 -4.00 38 37 7.07 6.06 912 24.00 23.03 84 22.38 21.04 30.89 -4.00 -4.00 -4.00 0 30.30 57.70 61263_20011004_143521 1 1 1 2 4 4 4 4 4 4 1 Departure from Albuquerque, NM to Minn, MN travelling Oct. 27-28.Requested information on hotels close to the airport and a rental car. The system did recognize my pin this time. The only real problem I had was that I wanted to fly to Minn on Saturday and return on Sunday. It was unable to distinguish between the two days/dates and kept saying that it was not possible to book for the same day. At one point I said that the recommended flight would 'great' and it aked if that was 'yes' or 'no'. For the return flight it asked for a time and I said 'in the morning' and it was able to comply. I have enjoyed participanting in this study and would be happy to help with any future studies. Sincerely, Joann 61298 JODY SHIRLEY F a few true Minnespolis, MN 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 1 0 0 short 1 XX 05 1 1 61298_20010521_191518 0 153.88 18 0 0.00 9 0.87 1.53 21 2.33 3.71 12 1.13 0.83 -4.00 -4.00 -4.00 9 9 0.85 1.54 21 2.33 3.71 12 1.13 0.83 4.89 -4.00 -4.00 -4.00 0 9 10.01 7.88 440 48.89 24.64 72 46.00 24.66 23.74 8.30 6.38 9 9 10.01 7.88 440 48.89 24.64 72 46.00 24.66 23.74 23.74 8.30 6.38 0 23.80 33.30 61298_20010522_084746 1 -1 -1 0 1 1 1 1 3 5 2 air travel Ft Wayne IN to Minneapolis MN June 1 The system will not allow you to agree or disagree for any flight chosen. It keeps repeating the available flights. I did appreciate the "pardon me..." I did not understand feature except that is as far as it will go. 61298 JODY SHIRLEY F a few true Minnespolis, MN 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 1 0 0 short 2 XX 05 1 1 61298_20010629_132749 1 95.20 10 0 0.00 5 1.21 2.37 13 2.60 4.16 10 0.75 0.50 -4.00 -4.00 -4.00 5 5 1.21 2.37 13 2.60 4.16 10 0.75 0.50 5.44 -4.00 -4.00 -4.00 0 5 12.65 9.37 177 35.40 24.99 78 24.75 8.73 28.63 8.66 3.25 5 5 12.65 9.37 177 35.40 24.99 78 24.75 8.73 28.63 28.63 8.66 3.25 0 7.70 25.00 61298_20010629_133528 1 0 -2 1 5 5 5 5 5 4 4 Indianapolis to Minneapolis 7/2/01 Very easy to use and understand but there should be a back upo button in case I goof! 61298 JODY SHIRLEY F a few true Minnespolis, MN 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k Yes 1 0 0 short 3 XX 05 1 1 61298_20010725_175636 1 209.12 22 0 0.00 11 0.83 1.57 29 2.64 3.70 13 1.60 1.43 -4.00 -4.00 -4.00 11 11 0.83 1.57 29 2.64 3.70 13 1.60 1.43 5.41 -4.00 -4.00 -4.00 0 11 10.42 10.54 332 30.18 28.57 112 22.00 9.40 40.53 7.41 3.56 11 11 10.42 10.54 332 30.18 28.57 112 22.00 9.40 40.53 40.53 7.41 3.56 0 0.00 0.00 61298_20010726_091926 1 1 0 1 4 4 4 4 4 5 1 Ft Wayne round trip to Toronto Aug 1 - Aug 7 trip possible and accessible through system.... When I asked for an evening return flight the system said there was nothing after 6 pm. I stumbled around to get the system to recognize another time. I said 4 and the system did get it but it seemed unsure if it would hold or not. It did. When the system says no flight it should give sample alternatives.... 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 1 01 05 2 1 61301_20010529_172647 1 184.65 20 0 0.00 10 0.85 1.41 26 2.60 4.06 14 1.33 0.71 -4.00 -4.00 -4.00 10 10 0.85 1.41 26 2.60 4.06 14 1.33 0.71 4.79 -4.00 -4.00 -4.00 0 10 11.34 10.81 329 32.90 29.85 107 24.67 15.48 39.31 8.23 4.78 10 10 11.34 10.81 329 32.90 29.85 107 24.67 15.48 39.31 39.31 8.23 4.78 0 0.00 0.00 61301_20010529_174137 1 -1 -1 1 5 4 4 4 4 5 1 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 2 02 05 2 28 61301_20010601_120211 0 214.60 24 0 0.00 12 0.57 0.60 23 1.92 2.97 11 1.09 0.83 -4.00 -4.00 -4.00 12 12 0.57 0.60 23 1.92 2.97 11 1.09 0.83 2.31 -4.00 -4.00 -4.00 0 12 11.04 7.75 417 34.75 19.29 83 30.36 12.46 30.45 9.27 5.00 12 12 11.04 7.75 417 34.75 19.29 83 30.36 12.46 30.45 30.45 9.27 5.00 0 26.10 36.40 61301_20010601_121401 1 -1 -1 0 1 3 1 1 1 4 1 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 3 02 05 2 27 61301_20010601_124627 0 289.86 26 0 0.00 13 0.74 1.36 29 2.23 3.30 13 1.33 0.65 -4.00 -4.00 -4.00 13 13 0.74 1.36 29 2.23 3.30 13 1.33 0.65 5.18 -4.00 -4.00 -4.00 0 13 15.60 14.25 591 45.46 38.06 141 37.50 26.11 52.49 12.53 9.35 13 13 15.60 14.25 591 45.46 38.06 141 37.50 26.11 52.49 52.49 12.53 9.35 0 3.40 8.30 61301_20010601_125949 1 -1 -1 1 2 1 2 2 2 4 1 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 4 03 05 2 1 61301_20010604_161707 1 309.94 32 0 0.00 16 0.54 0.82 33 2.06 2.52 11 1.47 0.83 -4.00 -4.00 -4.00 16 16 0.54 0.82 33 2.06 2.52 11 1.47 0.83 3.49 -4.00 -4.00 -4.00 0 16 11.03 12.88 501 31.31 34.18 146 23.67 15.79 54.89 8.11 5.58 16 16 11.03 12.88 501 31.31 34.18 146 23.67 15.79 54.89 54.89 8.11 5.58 0 0.00 0.00 61301_20010604_163210 1 -1 -1 0 3 2 1 2 2 4 1 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 5 04 05 2 1 61301_20010605_133235 1 411.50 38 0 0.00 19 0.54 0.46 35 1.84 1.12 4 1.72 1.02 -4.00 -4.00 -4.00 19 19 0.54 0.46 35 1.84 1.12 4 1.72 1.02 1.66 -4.00 -4.00 -4.00 0 19 10.37 15.11 533 28.05 37.66 175 19.89 12.69 69.25 7.09 5.16 19 19 10.37 15.11 533 28.05 37.66 175 19.89 12.69 69.25 69.25 7.09 5.16 0 5.70 5.60 61301_20010605_134941 1 -1 -1 0 2 2 1 2 1 4 1 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 6 XX 05 1 1 61301_20010607_203834 1 509.34 56 0 0.00 28 1.06 1.60 81 2.89 3.26 15 2.44 2.28 -4.00 -4.00 -4.00 28 28 1.06 1.60 81 2.89 3.26 15 2.44 2.28 6.80 -4.00 -4.00 -4.00 0 28 10.29 10.01 1026 36.64 28.70 152 32.37 18.02 54.04 8.67 5.26 28 28 10.29 10.01 1026 36.64 28.70 152 32.37 18.02 54.04 54.04 8.67 5.26 0 17.10 25.90 61301_20010607_205520 1 -1 -1 1 2 2 1 2 1 4 1 PDX to XLA on American. Leaving Thursday, June 21 at 8:18am on flight 1850 connecting in ORD at 2:11pm, leaving on 585 at 3:09pm and arriving in XLA at 5:05pm. Returning on Sunday, June 25 on American flight 3644 at 4:35pm, connecting in DFW at 5:50pm, leaving DFW at 7:11pm on flight 1855 and arriving at PDX at 9:13pm. Cost $728 I want to search by arrival time and price. 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 7 XX 05 1 1 61301_20010611_144446 1 298.79 28 0 0.00 14 1.36 2.23 48 3.43 4.86 16 2.46 3.38 -4.00 -4.00 -4.00 14 14 1.36 2.23 48 3.43 4.86 16 2.46 3.38 7.30 -4.00 -4.00 -4.00 0 14 11.24 15.17 586 41.86 37.17 147 33.77 22.47 57.26 7.70 7.70 14 14 11.24 15.17 586 41.86 37.17 147 33.77 22.47 57.26 57.26 7.70 7.70 0 14.60 30.80 61301_20010611_150159 1 -1 -1 1 1 1 1 1 1 4 2 Flying from PDX to IND Nov. 11 on NWAirlines on flight 376 leaving PDX at noon, conecting in Minneapolis at 5:19pm, leaving Minn at 6:45pm on flight 1272 and arriving in IND at 9:29pm. Returning to PDX on 11/04/01 leaving IND on flight 1841 at 4:50pm, connecting in Detroit at 5:58pm, leaving at 7:20pm on flight 815 arriving at PDX at 9:22pm. Cost = $518 I had to call twice. The first time - the system couldn't get over me trying to book the 4:50 flight. It kept interpreting it as 4:15 and then 3:00. When I finally decided to make my life easier and go with the 5:10pm flight - it must have confused itself into a loop and kept saying "I'm sorry, there are no 3pm flights....". Finally - I hung up and called back. The system is very frustrating and slow! I would never use it!!! Cannot book for multiple passengers. Still upset that I don't know the price until I've booked the whole thing. Still upset that I can't search by arrival time. No menu for options - and options aren't always intuitive. 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 8 XX 05 1 1 61301_20010611_163017 1 405.41 40 0 0.00 20 2.26 6.25 47 2.35 2.70 11 1.89 1.82 -4.00 -4.00 -4.00 20 20 2.26 6.25 47 2.35 2.70 11 1.89 1.82 28.30 -4.00 -4.00 -4.00 0 20 10.03 12.28 585 29.25 33.56 153 22.74 17.12 55.23 7.65 6.30 20 20 10.03 12.28 585 29.25 33.56 153 22.74 17.12 55.23 55.23 7.65 6.30 0 8.50 15.80 61301_20010611_164547 1 -1 -1 1 1 2 1 1 1 4 1 United flight 446 leaving pdx at 11:15am on 8/16/01, connecting in ORD at 5:03pm, leaving on 1234 at 5:44pm to arrive in Westchester Co., NY at 8:52pm. Returning 8/19/01 on 1485 leaving Westchester at 3:40pm, connecting in ORD at 5:04pm, leaving on 1451 at 6:15pm and arriving at PDX at 8:28pm. Cost $583. At first - the system said that there were no flights from 8-noon, or 12-6 or 6 or after. I had to cancel the leg and restate my travel plans. The system then came up with several options. Still slow! Still can't do the things I want to do (search by price or arrival time). The system is too slow to efficiently explore all travel options. Luckily, since I am not really booking my flight through this system - I can be more flexible in the flights I accept. 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 9 XX 05 1 1 61301_20010612_111714 1 147.24 18 0 0.00 9 1.46 2.93 35 3.89 5.88 19 2.00 1.69 -4.00 -4.00 -4.00 9 9 1.46 2.93 35 3.89 5.88 19 2.00 1.69 9.21 -4.00 -4.00 -4.00 0 9 7.74 12.12 264 29.33 29.33 104 20.00 9.34 39.68 3.75 1.96 9 9 7.74 12.12 264 29.33 29.33 104 20.00 9.34 39.68 39.68 3.75 1.96 0 0.00 0.00 61301_20010612_113027 1 -1 -1 1 1 1 1 1 1 4 3 PDX to ORD on United 1646 leaving PDX at 8:05am on 8/13/01 and arriving at ORD at 1:42pm. Returning 8/16/01 on United flight 463 at 3:15pm and arriving at PDX at 5:13pm. Cost $395. Worst yet!.... Wouldn't use this if you paid me (well - I guess I would because you are and I am....but I wouldn't make real flight arrangements with this if you paid me!). Couldn't understand what I said. Took forever. When it screwed up the second leg, I would cancel and it a) wouldn't cancel - just kept repeating the same incorrect flight option and/or b) cancelled the first leg so that when I confirmed at the end - only the 2nd leg was there. Frustrating. Waste of my time!!! 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 10 05 05 2 1 61301_20010613_164438 1 360.09 44 0 0.00 22 1.27 1.98 64 2.91 4.00 14 2.38 3.22 -4.00 -4.00 -4.00 22 22 1.27 1.98 64 2.91 4.00 14 2.38 3.22 7.22 -4.00 -4.00 -4.00 0 22 8.03 12.32 592 26.91 32.50 161 20.52 12.93 59.31 5.59 4.66 22 22 8.03 12.32 592 26.91 32.50 161 20.52 12.93 59.31 59.31 5.59 4.66 0 18.80 28.60 61301_20010613_165846 1 -1 -1 1 2 2 1 2 1 4 1 61301 JOLENE DENTON F a few true Dayton, OH 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 long 11 06 05 2 1 61301_20010614_122051 1 525.95 54 0 0.00 27 0.86 1.05 80 2.96 3.16 14 2.54 2.30 -4.00 -4.00 -4.00 27 27 0.85 1.05 80 2.96 3.16 14 2.54 2.30 5.24 -4.00 -4.00 -4.00 0 27 9.49 12.80 778 28.81 35.72 190 22.62 15.74 67.93 7.24 5.35 27 27 9.49 12.80 778 28.81 35.72 190 22.62 15.74 67.93 67.93 7.24 5.35 0 11.20 26.90 61301_20010614_123958 1 -1 -1 1 2 2 1 2 1 4 1 61336 JULIANNE DRAPER F many true Dallas, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 long 1 01 06 2 1 61336_20010607_190048 1 150.38 18 0 0.00 9 3.88 1.16 22 2.44 2.55 9 1.63 0.74 6.63 3.54 0.56 9 9 3.88 1.16 22 2.44 2.55 9 1.63 0.74 6.63 6.63 3.54 0.56 0 9 10.61 6.78 240 26.67 17.10 57 22.88 13.65 22.64 9.11 5.41 13 12 7.96 3.55 300 23.08 14.63 60 20.00 9.96 13.04 13.04 7.49 3.32 0 4.50 11.10 61336_20010607_191806 1 -1 -1 1 4 4 4 4 4 4 1 61336 JULIANNE DRAPER F many true Dallas, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 long 2 02 06 2 1 61336_20010613_221157 1 314.20 34 0 0.00 17 5.86 3.82 52 3.06 2.28 9 2.69 1.74 -4.00 -4.00 -4.00 17 17 5.86 3.82 52 3.06 2.28 9 2.69 1.74 19.48 -4.00 -4.00 -4.00 0 17 10.29 6.55 424 24.94 15.78 50 23.38 14.87 19.74 9.70 6.28 24 23 7.60 3.12 491 20.46 12.60 67 18.43 7.95 14.07 12.65 7.37 2.99 0 3.80 11.80 61336_20010613_222844 1 -1 -1 1 2 4 4 2 4 4 1 61336 JULIANNE DRAPER F many true Dallas, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 long 3 03 06 2 1 61336_20010619_194430 1 460.25 40 0 0.00 20 6.72 5.78 100 5.00 4.29 16 4.42 3.52 -4.00 -4.00 -4.00 20 20 6.72 5.78 100 5.00 4.29 16 4.42 3.52 29.46 -4.00 -4.00 -4.00 0 20 13.23 8.23 651 32.55 20.51 77 30.21 18.12 30.07 12.34 7.41 28 27 9.80 4.66 740 26.43 17.80 89 24.11 13.15 20.92 20.92 9.37 4.17 0 8.00 30.00 61336_20010619_223424 1 -1 -1 1 4 4 2 2 4 4 1 61336 JULIANNE DRAPER F many true Dallas, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 long 4 04 06 2 40 61336_20010622_103242 1 300.04 38 0 0.00 19 4.84 2.25 89 4.68 5.58 20 3.83 4.29 10.03 4.56 1.92 19 19 4.84 2.25 89 4.68 5.58 20 3.83 4.29 10.03 10.03 4.56 1.92 0 19 9.40 7.44 436 22.95 18.34 79 19.83 12.70 32.82 8.10 4.96 23 22 8.12 5.01 545 23.70 22.45 109 19.82 12.88 24.01 24.01 7.36 3.63 0 36.00 36.80 61336_20010625_142342 1 -1 -1 1 4 4 2 2 4 4 1 61336 JULIANNE DRAPER F many true Dallas, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 long 5 XX 06 1 1 61336_20010710_141447 1 355.00 34 0 0.00 17 4.58 1.65 62 3.65 3.02 13 3.06 1.88 -4.00 -4.00 -4.00 17 17 4.58 1.65 62 3.65 3.02 13 3.06 1.88 9.56 -4.00 -4.00 -4.00 0 17 14.94 8.41 615 36.18 17.95 83 33.25 13.72 36.11 13.62 6.61 25 25 10.16 4.80 615 24.60 11.07 68 22.79 6.53 29.01 29.01 9.37 2.81 0 22.60 41.20 61336_20010710_165159 1 1 0 1 4 4 4 2 4 4 4 From Minneapolis, Minnesota to Dallas, Texas on Wed July 25th in the afternoon. Leaving Dallas to Minneapolis on Wed, August 1st in the afternoon on Northwest Airlines. 61336 JULIANNE DRAPER F many true Dallas, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 long 6 XX 06 1 1 61336_20010725_215944 1 374.85 28 0 0.00 14 4.69 2.04 54 3.86 2.98 12 3.23 1.92 -4.00 -4.00 -4.00 14 14 4.69 2.04 54 3.86 2.98 12 3.23 1.92 10.50 -4.00 -4.00 -4.00 0 14 20.69 17.19 531 37.93 20.45 83 34.46 16.46 38.46 19.32 17.08 21 21 10.67 5.26 531 25.29 12.43 68 23.15 7.86 29.44 29.44 9.73 3.11 0 16.70 21.40 61336_20010725_222058 1 0 -2 1 4 4 2 2 4 4 3 Leave Dallas,Tx for Minneapolis, Mn to visit relatives on July 26th in the morning and Return on July 31st in the late afternoon. on Northwest Airlines I think when I was saying that I wanted to arrive by 10 a.m., it thought I was saying 2 a.m. It really didn't matter, so I changed it to 12 p.m. 61336 JULIANNE DRAPER F many true Dallas, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 long 7 XX 06 1 1 61336_20010809_162041 1 166.19 16 0 0.00 8 5.16 2.25 34 4.25 4.13 13 3.00 2.31 8.41 4.69 1.97 8 8 5.16 2.25 34 4.25 4.13 13 3.00 2.31 8.41 8.41 4.69 1.97 0 8 14.17 10.87 282 35.25 23.62 79 29.00 16.92 36.06 11.04 6.83 11 11 10.30 6.51 282 25.64 15.70 64 21.80 9.69 27.59 27.59 8.57 3.26 0 14.70 12.50 61336_20010809_163400 1 0 -2 1 5 5 5 4 4 4 1 Depart Minneapolis, MN for Cleveland, Ohio on August 16, at 7:00 p.m. and arrive at 10:01 p.m. Depart Cleveland on Tuesday August 21, at 7:15 a.m. and arrive back in Minneapolis at 8:20 a.m. 61336 JULIANNE DRAPER F many true Dallas, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 long 8 XX 06 1 1 61336_20010824_143657 1 243.11 24 0 0.00 12 4.21 1.41 37 3.08 3.60 14 2.09 1.14 7.84 3.88 0.86 12 12 4.21 1.41 37 3.08 3.60 14 2.09 1.14 7.84 7.84 3.88 0.86 0 12 14.63 9.21 434 36.17 20.53 79 32.27 16.23 36.66 12.63 6.36 17 17 10.33 5.05 434 25.53 12.73 64 23.13 8.25 27.06 27.06 9.28 2.72 0 8.10 25.00 61336_20010824_145400 1 0 -2 1 4 4 4 4 4 4 1 Depart Dallas, Texas at 11:23 a.m. on Friday, September 1st for Oakland, California, arriving at 12:56 p.m, to visit relatives for the holiday weekend. Depart Oakland, California at 10:40a.m. on Tuesday September 4th, arriving back in Dallas at 4:10 p.m. 61336 JULIANNE DRAPER F many true Dallas, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 long 9 05 06 2 1 61336_20010831_235844 1 409.50 42 0 0.00 21 5.26 2.71 108 5.14 5.33 19 4.45 4.39 -4.00 -4.00 -4.00 22 21 5.26 2.71 108 4.91 5.32 19 4.24 4.39 11.64 -4.00 -4.00 -4.00 0 21 12.74 11.72 622 29.62 25.33 120 25.10 14.97 56.67 10.55 6.16 26 26 10.29 8.42 622 23.92 18.67 105 20.68 8.85 48.21 48.21 8.78 3.39 0 21.30 30.00 61336_20010901_003537 1 1 0 1 4 4 2 4 4 4 1 61336 JULIANNE DRAPER F many true Dallas, X 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 2 0 0 long 10 06 06 2 1 61336_20010906_145801 1 352.58 36 0 0.00 18 5.52 2.30 102 5.67 4.80 15 5.12 4.33 -4.00 -4.00 -4.00 18 18 5.31 2.62 102 5.67 4.80 15 5.12 4.33 11.04 -4.00 -4.00 -4.00 0 18 12.45 14.29 542 30.11 33.27 144 23.41 17.83 62.26 9.52 7.27 23 23 9.74 11.12 542 23.57 25.49 127 18.86 12.17 56.32 56.32 7.63 4.63 0 17.60 22.20 61336_20010906_153929 1 1 0 1 4 4 2 2 4 4 1 61379 KENDRA MEREDITH F many true Indianapolis, IN 5-10 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 long 1 01 03 2 1 61379_20010820_214547 0 473.80 63 6 7.90 33 2.20 1.19 102 3.09 2.98 14 2.75 2.29 -4.00 -4.00 -4.00 33 33 2.17 1.23 102 3.09 2.98 14 2.75 2.29 6.76 -4.00 -4.00 -4.00 0 30 10.78 9.95 1260 42.00 51.97 190 36.90 44.58 -4.00 -4.00 -4.00 51 51 6.16 6.33 1260 24.71 24.34 74 23.72 23.53 34.69 -4.00 -4.00 -4.00 0 36.20 48.50 61379_20010820_220433 1 0 -2 0 2 4 3 2 2 4 1 61379 KENDRA MEREDITH F many true Indianapolis, IN 5-10 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 long 2 02 03 2 1 61379_20010821_215937 1 331.24 44 4 5.33 22 2.01 1.11 40 1.82 1.05 5 1.67 0.80 4.80 1.88 0.94 22 22 2.01 1.11 40 1.82 1.05 5 1.67 0.80 5.50 4.80 1.88 0.94 0 22 11.04 9.77 1035 47.05 49.71 200 39.76 37.00 -4.00 -4.00 -4.00 35 35 6.84 7.62 1035 29.57 39.02 200 24.56 25.74 44.02 -4.00 -4.00 -4.00 0 34.10 45.50 61379_20010821_222049 1 0 -2 1 3 4 4 4 3 4 1 61379 KENDRA MEREDITH F many true Indianapolis, IN 5-10 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 long 3 03 03 2 1 61379_20010822_213041 1 801.78 118 29 30.81 64 2.56 1.32 177 2.77 2.49 10 2.65 2.34 -4.00 -4.00 -4.00 65 65 2.54 1.31 178 2.74 2.48 10 2.63 2.33 6.22 -4.00 -4.00 -4.00 1 54 9.79 6.42 2832 52.44 37.46 120 51.17 36.62 -4.00 -4.00 -4.00 103 101 5.16 4.22 3192 30.99 26.29 93 30.38 25.68 22.10 -4.00 -4.00 -4.00 8 65.00 72.30 61379_20010822_220005 1 1 1 1 1 4 3 2 2 4 1 61379 KENDRA MEREDITH F many true Indianapolis, IN 5-10 5-10 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 long 4 04 03 2 1 61379_20010823_225355 0 436.87 64 10 6.61 33 2.07 1.18 72 2.18 1.79 8 2.00 1.48 6.18 1.94 0.94 33 33 2.07 1.18 72 2.18 1.79 8 2.00 1.48 6.18 6.18 1.94 0.94 0 31 9.50 10.61 1384 44.65 44.03 151 41.10 40.03 59.69 7.83 5.18 45 45 6.43 9.10 1495 33.22 35.97 151 30.55 31.53 59.69 59.69 5.22 4.16 1 23.00 30.30 61379_20010823_233833 1 1 1 2 3 2 4 1 2 4 1 61387 KERRY METCALF F many true Silver Spring, MD 0 1 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 1 XX 03 2 65 61387_20010522_185048 0 329.92 43 4 4.78 23 2.09 0.75 79 3.43 2.71 12 3.05 2.01 -4.00 -4.00 -4.00 24 24 2.00 0.85 79 3.29 2.74 12 2.91 2.07 3.61 -4.00 -4.00 -4.00 1 20 11.27 9.80 963 48.15 38.90 117 44.53 36.33 23.66 10.62 9.62 39 39 5.65 7.27 963 24.69 26.81 114 22.34 22.74 44.01 44.01 4.64 3.67 0 65.50 79.20 61387_20010522_190847 1 -1 -1 1 2 2 4 2 1 5 2 I don't know what you mean by 1- digit scenario ID. At first, the system said it could not identify me, that I was not in the system and I could be a guest. So I called back and it knew me. It sometimes could not understand what I wanted and would not respond so I had to call back a couple of times and start over and then it found what I needed. I think eventually this would be a good system, I used to book travel for over 60 people in my offcie and would always have to be on hold for a very long time using the agent that they wanted me to use. Once the bugs are out of this system, I would use it. 61387 KERRY METCALF F many true Silver Spring, MD 0 1 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 2 XX 03 2 65 61387_20010522_200902 0 511.56 58 6 3.89 32 2.44 0.95 123 3.84 3.16 13 3.55 2.73 -4.00 -4.00 -4.00 32 32 2.37 1.05 123 3.84 3.16 13 3.55 2.73 4.80 -4.00 -4.00 -4.00 0 26 8.99 9.05 967 37.19 35.48 128 33.56 30.89 -4.00 -4.00 -4.00 48 46 4.99 6.95 1098 22.88 26.50 119 20.83 22.63 43.75 -4.00 -4.00 -4.00 1 66.90 93.80 61387_20010522_203726 1 -1 -1 1 4 4 4 2 2 5 1 I was planning a hypothetical trip to San Diego, from BWI reserving a hotel room and a rental car from Hertz. I thought this phone call went more smoothly than the last, but the system told me that it was having trouble understanding me and I didn't know why. The system paused for long periods and I wasn't sure if it was down or not, then it came back on. I also planned a trip to Toronto, but did not receive an itinerary for this trip. I thought the system said it would send an e-mail for the Toronto trip. I would like to know if I could check with the system for details of a trip if I was actually going to travel, and it makes me uneasy that I did not get an e-mail for the trip that I made to Toronto. I did receive an e-mail confirmation for the trip to San Diego which I made after the one to Toronto. 61387 KERRY METCALF F many true Silver Spring, MD 0 1 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 3 XX 03 2 65 61387_20010523_093127 1 541.49 58 7 4.36 32 2.35 1.10 103 3.22 3.34 12 2.94 2.98 -4.00 -4.00 -4.00 33 33 2.17 1.30 103 3.12 3.33 12 2.84 2.97 5.53 -4.00 -4.00 -4.00 1 26 10.39 9.06 1093 42.04 37.72 121 38.88 34.81 19.03 10.05 9.07 47 46 5.78 6.90 1103 23.47 24.57 114 21.50 20.76 41.70 41.70 4.99 4.33 1 59.70 87.90 61387_20010523_094912 1 -1 -1 1 2 4 4 2 2 5 2 This was for a hypothetical trip to Las Vegas leaving on May 28 and returning on May 30. The system had to ask me several times what I was saying no matter how clearly I tried to speak I had to repeat myself. Sometimes the speech was a little bit cut off. 61387 KERRY METCALF F many true Silver Spring, MD 0 1 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 4 XX 03 2 65 61387_20010523_095324 1 456.13 64 5 3.75 34 2.46 0.96 105 3.09 2.64 12 2.82 2.16 -4.00 -4.00 -4.00 34 34 2.43 1.02 105 3.09 2.64 12 2.82 2.16 4.94 -4.00 -4.00 -4.00 0 30 7.28 5.29 901 30.03 26.35 88 28.03 24.39 -4.00 -4.00 -4.00 51 49 4.39 4.08 969 19.00 20.83 78 17.82 19.24 22.81 -4.00 -4.00 -4.00 0 65.20 94.10 61387_20010523_101134 1 -1 -1 1 2 2 4 2 2 5 1 I arranged a hypothetical trip to Orlando, Fl with a rental car and hotel reservation. The system's voice was cut off at certain times and said it could not understand me at certain times. This is the main difficulty I have had in using this system. 61387 KERRY METCALF F many true Silver Spring, MD 0 1 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 5 XX 03 1 1 61387_20010525_234318 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61387_20010526_104551 1 -1 -1 1 2 4 4 2 2 5 2 Departaing from BWI to Pearson Airport to Toronto on June 16 returning to BWI on June 23. Renting a car from Hertz. The system seems to have trouble understanding me at certain times during the conversation. I would not feel confident at this time to use this system. Also when I try to repeat my requests the system still does not seem to understand me and can be difficult to get it to understand what I want. 61387 KERRY METCALF F many true Silver Spring, MD 0 1 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 6 XX 03 1 1 61387_20010525_234620 1 214.92 30 3 2.72 16 1.77 0.73 37 2.31 2.02 7 2.00 1.65 -4.00 -4.00 -4.00 16 16 1.77 0.73 37 2.31 2.02 7 2.00 1.65 3.17 -4.00 -4.00 -4.00 1 14 11.46 12.38 558 39.86 42.12 116 34.00 37.44 -4.00 -4.00 -4.00 25 23 6.81 9.88 684 27.36 30.71 122 23.42 24.06 47.89 -4.00 -4.00 -4.00 0 36.80 43.80 61387_20010526_110648 1 -1 -1 1 4 4 4 2 2 5 1 A trip to San Diego departing from BWI on July 8 and returning to BWI on July 15. Renting a car from Hertz and staying at the Sheraton. The system has trouble understanding what I want and I would not feel comfortable using it at this time, but would consider using it at a later date. 61387 KERRY METCALF F many true Silver Spring, MD 0 1 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 7 XX 03 1 1 61387_20010526_134726 1 287.00 37 2 2.17 19 2.02 0.84 46 2.42 2.17 8 2.11 1.75 -4.00 -4.00 -4.00 20 20 1.92 0.93 46 2.30 2.18 8 2.00 1.76 4.05 -4.00 -4.00 -4.00 1 18 11.60 11.22 910 50.56 43.78 123 46.29 41.10 46.91 9.52 7.17 32 31 6.60 8.79 914 28.56 30.43 123 25.52 25.49 46.91 46.91 5.25 4.69 0 48.30 50.00 61387_20010527_100902 1 -1 -1 1 2 3 4 2 2 5 2 A trip to Las Vegas planned for August 5, departing from BWI at 6:20 and arriving at 10:01 pm., renting a car from Hertz. Returning to BWI on August 11. The system seems to have a hard time understanding some words and dates and based on this conversation I would not use it at this time, but would consider it a possible alternative in the future. 61387 KERRY METCALF F many true Silver Spring, MD 0 1 true N/A N/A N/A N/A N/A forOther AirlineDirect 01to10k No 0 0 0 short 8 XX 03 1 1 61387_20010527_102223 1 281.86 43 3 2.76 22 1.82 0.78 47 2.14 2.03 8 1.86 1.59 -4.00 -4.00 -4.00 23 23 1.65 0.97 47 2.04 2.03 8 1.77 1.60 4.06 -4.00 -4.00 -4.00 1 21 9.44 9.69 997 47.48 41.44 114 44.15 39.53 43.48 7.74 5.91 39 38 5.12 7.38 1001 25.67 28.50 114 23.34 24.85 43.48 43.48 4.08 3.74 0 47.90 91.30 61387_20010527_104402 1 -1 -1 1 4 4 4 4 2 5 1 A trip to Boston, on August 19 leaving from BWI at 6:30 pm arriving in Boston at 7:54 pm and returning to BWI on August 26 departing at 4:50 pm arriving at BWI at 6:20 pm. Staying at the Sheraton and renting a car from Hertz. When I first called the system said "I didn't catch that," when I hadn't said anything at all. It understood me most of the time but at the end when I said "send itinerary," it did not understand me at first and I had to repeat. 61395 KIMBERLEY CARTWRIGHT F a few true Hastings, NE 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 1 1 long 1 01 04 2 1 61395_20010524_151225 1 578.50 93 0 0.00 46 2.65 1.43 108 2.35 3.49 23 1.89 1.60 10.93 2.46 0.71 46 46 2.65 1.43 108 2.35 3.49 23 1.89 1.60 10.93 10.93 2.46 0.71 0 47 7.37 7.62 815 17.34 13.63 74 16.11 10.82 30.58 6.86 6.86 55 55 5.36 4.59 815 14.82 10.57 67 13.85 7.84 27.19 27.19 4.95 3.51 0 6.40 6.50 61395_20010524_162203 1 -1 -1 1 2 3 2 2 3 5 1 61395 KIMBERLEY CARTWRIGHT F a few true Hastings, NE 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 1 1 long 2 02 04 2 1 61395_20010529_161049 1 312.50 45 0 0.00 22 2.43 0.83 51 2.32 2.01 10 1.95 1.07 5.33 2.30 0.54 22 22 2.43 0.83 51 2.32 2.01 10 1.95 1.07 5.33 5.33 2.30 0.54 0 23 9.30 13.51 404 17.57 14.12 57 15.77 11.47 60.45 6.98 7.80 28 28 5.22 4.36 404 14.43 10.67 46 13.26 8.86 17.01 17.01 4.78 3.77 0 5.90 4.50 61395_20010529_164420 1 -1 -1 1 4 4 2 3 1 5 1 61395 KIMBERLEY CARTWRIGHT F a few true Hastings, NE 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 1 1 long 3 03 04 2 1 61395_20010604_101105 1 839.56 119 0 0.00 59 2.86 1.43 161 2.73 3.10 16 2.50 2.57 -4.00 -4.00 -4.00 59 59 2.86 1.43 161 2.73 3.10 16 2.50 2.57 10.26 -4.00 -4.00 -4.00 0 60 8.79 10.42 1234 20.57 21.90 158 18.24 12.52 61.59 7.90 7.85 69 69 6.70 7.62 1234 17.88 19.07 151 15.93 10.03 58.21 58.21 5.94 4.34 0 8.70 8.50 61395_20010604_111017 1 -1 -1 1 4 1 4 4 2 5 1 61395 KIMBERLEY CARTWRIGHT F a few true Hastings, NE 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 1 1 long 4 04 04 2 1 61395_20010611_110405 1 694.45 93 0 0.00 46 2.53 0.71 101 2.20 1.67 11 2.00 1.02 5.72 2.46 0.52 46 46 2.53 0.71 101 2.20 1.67 11 2.00 1.02 5.72 5.72 2.46 0.52 0 47 10.00 11.36 1033 21.98 22.99 155 19.09 11.78 61.09 8.89 8.52 56 56 7.04 8.01 1033 18.45 19.73 148 16.09 8.94 57.71 57.71 6.12 4.12 0 3.90 8.70 61395_20010611_120509 1 -1 -1 1 4 2 4 3 2 5 1 61395 KIMBERLEY CARTWRIGHT F a few true Hastings, NE 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 1 1 long 5 XX 04 1 1 61395_20010704_151303 1 465.64 63 -2 -2.00 31 -2.00 -2.00 72 2.32 4.46 26 1.53 0.78 -2.00 -2.00 -2.00 31 -2 -2.00 -2.00 72 2.32 4.46 26 1.53 0.78 -2.00 -2.00 -2.00 -2.00 -2 32 9.30 7.35 704 22.00 14.40 73 20.35 11.17 30.93 8.60 6.30 38 38 7.21 5.58 704 18.53 12.43 66 17.24 9.72 27.50 27.50 6.66 4.50 -2 22.20 6.70 61395_20010705_000248 1 0 1 1 2 4 2 2 2 5 4 traveling to Washington DC from Omaha NE on 8/2/01, in the evening, with a return in the afternoon on 8/8/01. Attempting to request Continental as the airline of choice. The main frustrations I had came when I wanted to specify an airline. I guess I didn't answer fast enough so it ended the question and seemed to take it that I had no preference. I tried to get it to go back and specify that, but was unable to do so. So I ended up frustrated and selecting a flight that I probably wouldn't really take and just thinking it'd be easier for me to use expedia or travelocity or to just call Continental than use this system. 61395 KIMBERLEY CARTWRIGHT F a few true Hastings, NE 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 1 1 long 6 XX 04 1 1 61395_20010723_112540 1 365.45 45 0 0.00 22 1.98 0.63 41 1.86 1.86 9 1.52 0.98 4.28 1.87 0.37 22 22 1.98 0.63 41 1.86 1.86 9 1.52 0.98 4.28 4.28 1.87 0.37 0 23 12.11 13.21 570 24.78 23.17 106 21.09 15.30 41.28 10.78 11.85 32 32 6.82 7.27 570 17.81 17.95 99 15.19 10.29 37.88 37.88 5.82 4.63 0 2.40 4.50 61395_20010723_124947 1 1 1 2 1 1 1 1 1 5 2 flying from Lincoln, NE to Los Angeles on 10/22, around noon, with a return trip around noon on 11/6; need a rental car in LA This experience with the system was by far the worst I%92ve had, and was definitely a disaster. I couldn%92t even get through on 7/20 when I tried. I got a voice mail of some man, the same thing on three different tries. I tried again today and the first time, I got a staticky system that I couldn%92t understand. The questions were being truncated by the system. Questions were repeated and the system wasn%92t acknowledging my answers. It listed %93option one%94 for a flight and then there was only silence so I never even heard the option. I tried to tell it I%92d take that option, not having any idea what it was, only to see if it would move on to offering me return trips, but it was like a broken record stuck on the option one. I finally hung up, because it obviously wasn%92t working right. I called back and had somewhat better success. I was able to find flights that worked for me. I was frustrated with trying to rent a car though. I told it I wanted to use Avis and it said there were 12 options and gave me the first one. I said I wanted a full size car and it said it was checking and came back with seven options, but the first one it listed was a compact! So it did me no good to specify the size I wanted, from my experience. I was eventually able to get to a luxury car option and finish my itinerary. 61395 KIMBERLEY CARTWRIGHT F a few true Hastings, NE 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 1 1 long 7 XX 04 1 1 61395_20010811_163741 1 372.04 67 0 0.00 33 2.57 1.11 80 2.42 2.53 11 2.16 2.03 -4.00 -4.00 -4.00 33 33 2.57 1.11 80 2.42 2.53 11 2.16 2.03 6.32 -4.00 -4.00 -4.00 0 34 6.43 7.48 514 15.12 13.59 72 13.39 9.29 31.40 5.68 6.13 39 39 5.00 4.87 514 13.18 10.69 65 11.82 6.55 28.00 28.00 4.39 3.11 0 40.20 42.40 61395_20010811_165648 1 1 0 1 1 4 4 1 1 5 3 Traveling from Grand Island, NE to Dulles airport in VA on 12/23/01 in the am. Returning, also in the am, on 1/2/02. Need a rental car. I was extremely frustrated with this call. The system did not ever recognize Grand Island, NE, so even though I know for a fact that there are commerical flights on United Express out of there, I couldn't access any flight info for this airport. Also, the system never gave me a chance to request a car rental, so I wasn;t able to even attempt that part of my arrangements. 61395 KIMBERLEY CARTWRIGHT F a few true Hastings, NE 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 1 1 long 8 XX 04 1 1 61395_20010815_111049 1 320.03 43 0 0.00 21 1.97 0.84 36 1.71 1.95 10 1.30 0.47 5.46 1.80 0.26 21 21 1.97 0.84 36 1.71 1.95 10 1.30 0.47 5.46 5.46 1.80 0.26 0 22 11.11 12.73 505 22.95 26.28 125 18.10 13.41 47.98 9.36 9.95 29 29 6.81 8.41 505 17.41 21.23 118 13.82 8.90 44.61 44.61 5.46 4.31 0 0.00 0.00 61395_20010815_114340 1 1 1 2 4 5 5 5 4 5 1 Traveling from Omaha, NE to Honolulu, Hawaii on 8/30 in the am with return on 9/14 in the am. Need a rental car and a hotel room. No airline preference, but do want Avis rental car. I found the system much easier to use this time than any previous time. I got the info I wanted fairly easily. The only thing I noticed that I must have just missed before is that it would have been helpful with the flight info to hear if there were layovers and where, how many, length of wait etc. You do get this type of info if you use an internet service, and it is helpful. Particularly in a case like this flight where I don't know the time difference between Nebraska and Hawaii and it would be somewhat hard to mentally compute that while on the phone, so with the flights I picked, I have no diea if they are direct flights or not, and that is certainly a BIG factor in choosing a lfight for me. 61395 KIMBERLEY CARTWRIGHT F a few true Hastings, NE 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 1 1 long 9 05 04 2 1 61395_20010822_153147 1 916.37 173 0 0.00 86 2.60 0.87 221 2.57 2.07 12 2.46 1.80 5.78 2.57 0.80 86 86 2.60 0.87 221 2.57 2.07 12 2.46 1.80 5.78 5.78 2.57 0.80 0 87 5.96 12.17 1194 13.72 23.56 130 12.37 20.01 51.94 5.43 11.17 93 93 4.90 8.56 1194 12.84 21.13 123 11.64 17.79 48.54 48.54 4.42 7.27 0 7.10 11.60 61395_20010822_162424 1 1 0 1 1 2 1 1 1 5 1 61395 KIMBERLEY CARTWRIGHT F a few true Hastings, NE 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 1 1 long 10 06 04 2 1 61395_20010914_210319 1 492.68 73 0 0.00 36 1.90 0.46 70 1.94 1.41 8 1.77 0.97 2.70 1.88 0.44 36 36 1.90 0.46 70 1.94 1.41 8 1.77 0.97 3.18 2.70 1.88 0.44 0 37 9.04 15.08 759 20.51 32.53 153 16.83 23.94 61.05 7.59 12.43 42 42 6.89 11.47 759 18.07 28.18 146 14.95 19.87 57.75 57.75 5.65 8.28 0 5.70 8.30 61395_20010914_212358 1 1 1 2 4 3 4 4 2 4 1 61409 KRISTIN HILTON F never true Dubuque, IA 5-10 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 50to99k Yes morethan3 2 1 short 1 XX 04 1 40 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61409_20010912_215955 1 1 1 2 1 2 2 2 3 4 4 Flight: Dallas to Denver Flight 798 Departing 10/08/01 2:35 pm Returning 10/12/01 Flight 802 8:30 am $329 Hotel: Fairfield $79 Car: Alamo $34 I found the system had a difficult time understanding my departure city. It repeated the departure city question numerous times even though I had answered it and then once it answered me, it gave me the wrong city several times. It also got "stuck" on the hotel and car options - repeating the same options several times before it would move forward. Finally, the voice at times would get garbled - like a poor audio recording running on a dying battery. Thank you 61417 LANA THOMASON F never true Jackson, MS 2 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 1 01 06 2 1 61417_20010521_194445 1 300.61 24 0 0.00 12 6.26 3.00 72 6.00 4.39 13 5.36 3.98 -4.00 -4.00 -4.00 12 12 6.26 3.00 72 6.00 4.39 13 5.36 3.98 11.85 -4.00 -4.00 -4.00 0 12 11.23 5.41 324 27.00 14.43 57 24.27 11.45 22.30 10.23 4.35 17 16 8.42 2.76 384 22.59 12.44 60 20.25 8.11 12.87 12.87 8.13 2.58 0 12.50 33.30 61417_20010521_201151 1 -1 -1 1 2 5 5 5 4 4 1 61417 LANA THOMASON F never true Jackson, MS 2 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 2 02 06 2 1 61417_20010522_194441 1 223.51 22 0 0.00 11 5.12 2.04 39 3.55 3.11 12 2.70 1.42 8.74 4.75 1.73 11 11 5.12 2.04 39 3.55 3.11 12 2.70 1.42 8.95 8.74 4.75 1.73 0 11 9.48 6.87 258 23.45 18.07 56 20.20 15.28 21.73 8.25 5.84 14 13 8.02 4.08 325 23.21 16.68 67 19.85 11.37 13.92 12.87 7.62 3.98 0 15.40 36.40 61417_20010522_195636 1 -1 -1 1 5 5 5 5 4 4 1 61417 LANA THOMASON F never true Jackson, MS 2 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 01to10k No 0 0 0 long 3 03 06 2 1 61417_20010529_211200 0 236.01 24 0 0.00 12 5.17 1.08 47 3.92 1.73 7 3.64 1.50 7.19 4.98 0.92 12 12 5.17 1.08 47 3.92 1.73 7 3.64 1.50 7.19 7.19 4.98 0.92 0 12 9.36 6.38 256 21.33 14.10 50 18.73 11.36 24.05 8.03 4.61 17 15 7.49 3.16 334 19.65 11.81 58 17.25 6.68 14.40 14.40 6.99 2.60 0 10.60 25.00 61417_20010529_212659 1 -1 -1 0 1 3 5 1 1 4 1 61425 LATOYA ARTHUR F a few true Warner, NH 3-5 2 true N/A N/A N/A true N/A forOther InetSite 10to20k Yes morethan3 0 0 short 1 XX 05 1 1 61425_20010524_095420 1 437.17 40 0 0.00 20 0.91 0.74 94 4.70 2.89 9 4.47 2.78 -4.00 -4.00 -4.00 20 20 0.90 0.76 94 4.70 2.89 9 4.47 2.78 2.88 -4.00 -4.00 -4.00 0 20 8.19 8.34 518 25.90 23.83 99 22.05 16.95 35.52 6.75 5.45 20 20 8.19 8.34 518 25.90 23.83 99 22.05 16.95 35.52 35.52 6.75 5.45 0 12.80 42.10 61425_20010524_101719 1 -1 -1 1 2 5 2 2 1 0 2 I wanted to depart on a Wednesday in November from Manchester, NH, to Phoenix, AZ, and return two weeks later. I wanted to fly through PA, not NY. I was able to "book" the first half of the trip. I wanted to check another Airline's times and flights, but I could not get it to understand this and it kept giving me the same answer over and over again to different questions. Also I was not asked if I wanted coach or first class. I decided that I would book the first half of the trip and leave an open return date for the moment, which I do sometimes. I think I could not have found out about the meals, movies, or other details this way, it is something that I usually request. Also I could probably not comparison shop for better prices and times since the system did not seem to have or be able to find this information. At first, this system seemed to understand me, then as things progressed, I realized that it really did not and had only some pat answers to offer many inquiries. 61425 LATOYA ARTHUR F a few true Warner, NH 3-5 2 true N/A N/A N/A true N/A forOther InetSite 10to20k Yes morethan3 0 0 short 2 XX 05 1 1 61425_20010727_114232 1 251.15 30 0 0.00 15 1.28 1.32 70 4.67 4.08 13 4.07 3.50 -4.00 -4.00 -4.00 15 15 1.28 1.32 70 4.67 4.08 13 4.07 3.50 4.42 -4.00 -4.00 -4.00 0 15 10.16 9.62 467 31.13 26.89 112 25.36 15.49 40.35 8.01 4.96 15 15 10.16 9.62 467 31.13 26.89 112 25.36 15.49 40.35 40.35 8.01 4.96 0 1.40 7.10 61425_20010727_120010 1 1 0 1 4 5 4 4 1 5 1 Traveling from Boston, MA on Oct.17 to Charlotte, NC. Returning back to Boston on Oct. 23. I want much more information than this system could give, like the airplane that would be use, the stops (were these nonstops? any meals on the flights, comparison shopping, etc. I did not know when or if I could ask these questions. However, I thought that this call went much better than the first call, and I did not have to repeat my questions very many times. 61425 LATOYA ARTHUR F a few true Warner, NH 3-5 2 true N/A N/A N/A true N/A forOther InetSite 10to20k Yes morethan3 0 0 short 3 XX 05 1 1 61425_20010820_132844 1 283.24 18 0 0.00 9 1.66 2.02 45 5.00 5.41 17 3.50 3.21 -4.00 -4.00 -4.00 9 9 1.66 2.02 45 5.00 5.41 17 3.50 3.21 6.15 -4.00 -4.00 -4.00 0 9 20.32 15.46 538 59.78 43.99 164 46.75 21.59 56.93 15.74 7.59 9 9 20.32 15.46 538 59.78 43.99 164 46.75 21.59 56.93 56.93 15.74 7.59 0 8.90 25.00 61425_20010820_134524 1 0 -2 1 4 5 4 4 2 5 1 Manchester, NH to Miami, Dec 13, 11:21 am flight 2633 Miami, FL to Manchester, NH Dec 16, 6:00pm flight 2738 I found the tone of voice grating and unpleasant, first time I noticed it, but the voice is always the same, I know. I still don't know how to ask about planes, food, etc. 61425 LATOYA ARTHUR F a few true Warner, NH 3-5 2 true N/A N/A N/A true N/A forOther InetSite 10to20k Yes morethan3 0 0 short 4 XX 05 1 1 61425_20010905_134740 0 313.84 34 0 0.00 17 1.14 1.70 65 3.82 3.80 12 3.31 3.26 -4.00 -4.00 -4.00 17 17 1.14 1.70 65 3.82 3.80 12 3.31 3.26 6.89 -4.00 -4.00 -4.00 0 17 12.17 12.19 591 34.76 32.85 151 27.50 13.94 55.53 9.46 5.04 17 17 12.17 12.19 591 34.76 32.85 151 27.50 13.94 55.53 55.53 9.46 5.04 0 3.10 12.50 61425_20010905_140456 1 0 0 1 4 4 4 4 2 5 2 Boston to New Orleans Nov 15 to Dec 1 Delta #589 leaving 12:05am to Atlanta to #135 arriving 4:35pm Return: Delta #774 leaving 12:20am to Atlanta to #416 arriving 6:08 I originally wanted to fly first class, but the coach fare was so reasonable, I decided to take it. I could not get other info other than Continental at first but finally got Delta. The price was fantastic. 61433 LAUREN TATUM F many true X, WV 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 1 01 08 2 1 61433_20010604_164118 1 253.92 27 0 0.00 13 4.13 1.00 23 1.77 0.83 3 1.67 0.78 -4.00 -4.00 -4.00 13 13 3.69 1.41 23 1.77 0.83 3 1.67 0.78 5.90 -4.00 -4.00 -4.00 0 14 12.72 15.55 507 36.21 50.57 189 24.46 25.99 59.23 9.14 8.23 14 14 12.72 15.55 507 36.21 50.57 189 24.46 25.99 59.23 59.23 9.14 8.23 0 0.00 0.00 61433_20010604_165114 1 -1 -1 1 5 5 5 5 4 4 1 61433 LAUREN TATUM F many true X, WV 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 2 02 08 2 1 61433_20010607_182126 1 188.09 27 0 0.00 13 4.11 1.04 32 2.46 1.39 6 2.17 0.94 -4.00 -4.00 -4.00 13 13 3.67 1.44 32 2.46 1.39 6 2.17 0.94 6.10 -4.00 -4.00 -4.00 0 14 8.76 8.71 342 24.43 27.06 97 18.85 17.91 30.66 7.07 6.25 14 14 8.76 8.71 342 24.43 27.06 97 18.85 17.91 30.66 30.66 7.07 6.25 0 0.00 0.00 61433_20010607_182942 1 -1 -1 1 5 5 5 5 5 4 1 61433 LAUREN TATUM F many true X, WV 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 3 XX 08 1 29 61433_20010607_183111 1 221.25 29 0 0.00 14 3.46 1.45 37 2.64 2.98 12 1.92 1.32 -4.00 -4.00 -4.00 14 14 2.84 1.77 37 2.64 2.98 12 1.92 1.32 7.14 -4.00 -4.00 -4.00 0 15 10.18 9.66 426 28.40 29.80 94 23.71 24.53 31.06 8.69 8.03 15 15 10.18 9.66 426 28.40 29.80 94 23.71 24.53 31.06 31.06 8.69 8.03 0 8.10 7.10 61433_20010607_184212 1 -1 -1 1 4 5 5 4 4 4 2 I need to fly from Washington, DC to Amarillo, Texas on June 19th, returning to DC on June 26th. I prefer to fly United, leaving DC in the morning and departing Amarillo in the early afternoon. The system first found me a United flight leaving DC (no airport specified) at 9:05am, arriving in Amarillo at 3:05pm with a stop in Denver. Return flight departs Amarillo at 1:15pm, arriving in DC (no airport specified) at 8:55pm with a stop in Denver. The arrival time in Amarillo is too late for my needs. Fare is $858RT. The system then provided the following itinerary which is acceptable: Depart Washington (no airport specified) 6/19 at 6:24am on United #443. Arriving Amarillo at 12:55pm with a stop in Denver. Depart Amarillo on 6/26 at 1:15pm on United #647, arriving Washington (no airport specified)at 8:50pm, with a stop in Denver. Airfare is still $858. The system did not allow me to specify my choice of airport in the DC area (it would be Dulles). It also did not seem to allow me to request a direct flight. 61433 LAUREN TATUM F many true X, WV 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 4 03 08 2 1 61433_20010608_182015 0 -3.00 30 0 0.00 15 4.17 1.60 32 2.13 2.29 10 1.57 0.76 -4.00 -4.00 -4.00 15 15 3.75 1.82 32 2.13 2.29 10 1.57 0.76 8.29 -4.00 -4.00 -4.00 0 15 5.90 2.91 215 14.33 8.37 36 12.79 6.07 12.03 5.47 2.46 15 15 5.90 2.91 215 14.33 8.37 36 12.79 6.07 12.03 12.03 5.47 2.46 0 6.30 13.30 61433_20010608_183439 1 -1 -1 0 1 3 1 1 1 4 1 61433 LAUREN TATUM F many true X, WV 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 5 04 08 2 1 61433_20010608_184052 0 -3.00 36 0 0.00 18 4.44 1.50 70 3.89 3.20 10 3.53 2.90 -4.00 -4.00 -4.00 18 18 3.64 2.38 70 3.89 3.20 10 3.53 2.90 7.98 -4.00 -4.00 -4.00 0 18 5.47 2.80 238 13.22 7.76 36 11.88 5.44 12.16 5.07 2.31 18 18 5.47 2.80 238 13.22 7.76 36 11.88 5.44 12.16 12.16 5.07 2.31 0 7.10 22.20 61433_20010608_184834 1 -1 -1 0 1 5 4 2 2 4 1 61433 LAUREN TATUM F many true X, WV 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 6 XX 08 1 1 61433_20010612_095443 0 -3.00 36 0 0.00 18 4.41 1.72 61 3.39 2.95 10 3.00 2.52 -4.00 -4.00 -4.00 18 18 3.73 2.10 61 3.39 2.95 10 3.00 2.52 8.60 -4.00 -4.00 -4.00 0 18 7.24 6.26 368 20.44 19.58 69 17.59 15.85 21.24 6.42 5.36 18 18 7.24 6.26 368 20.44 19.58 69 17.59 15.85 21.24 21.24 6.42 5.36 0 21.30 33.30 61433_20010612_100532 1 -1 -1 0 2 3 2 2 2 4 2 I want to fly from Washington-Dulles to Paris on the evening of July 25th to visit my mother and see the finish of the Tour de France. I want to return from Paris on July 31st, leaving around noon. I prefer to fly Air France, need no hotel or rental car. I was only able to "book" a one way flight to Paris. The system did not recognize my request to return to Washington. Instead, it asked if I wanted to continue to another destination. "No, I want to return to Washington" was my response. The system then went on to provide flight information for Air France Flight 29, leaving Washington-Dulles at 6:40pm and arriving at Charles DeGaulle at 8:10am the following morning. The fare quoted was $1,364 (which is the RT fare for this flight). I tried to start over, using both the "start over" and "let's begin again" options, to no avail. 61433 LAUREN TATUM F many true X, WV 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 7 XX 08 1 1 61433_20010612_100804 1 472.28 70 0 0.00 35 4.07 1.85 133 3.80 3.09 14 3.50 2.57 -4.00 -4.00 -4.00 35 35 3.83 2.16 133 3.80 3.09 14 3.50 2.57 10.92 -4.00 -4.00 -4.00 0 35 7.34 8.81 664 18.97 25.15 116 16.12 18.93 41.98 6.32 6.52 36 35 7.34 8.81 799 22.19 31.44 135 18.97 25.15 41.98 41.98 6.32 6.52 0 15.80 37.10 61433_20010612_102402 1 -1 -1 1 4 4 3 4 2 4 2 I need to fly from Washington, DC (Dulles) to Rome, Italy on October 5 for a conference. Following the conference, I want to fly to Venice, Italy on October 13th to visit friends and take care of personal business. I will leave Venice to return to Washington, DC on October 27. I prefer to fly Air France or Alitalia. I had to go through the process twice, because I had requested that the return flight to DC be changed from Luftansa to Air France. I still got the same itinerary - for a fare of $1,183. Leaving Dulles 10/5 on British Air #216, arriving in Rome Leonardo Da Vinci t 12:30pm with a stop in London. Leaving Rome 10/13 on Alitalia #1463, departing 9:20am and arriving in Venice at 10:25am (I had requested a noon departure). Leaving Venice 10/27 on Lufthansa #3925, departing at 2:25pm and arriving in Washington at 7:45pm with a stop in Frankfurt (which is what I had requested be changed as I do not fly through Frankfurt if I can help it). I would not buy this ticket at this price and, given the current inflexibility of the system, would prefer to use the on-line booking systems I currently use. This system never seems to search for the lowest fare or most direct route, regardless of instruction. 61433 LAUREN TATUM F many true X, WV 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 8 XX 08 1 1 61433_20010831_062003 1 -3.00 88 0 0.00 44 3.77 1.80 124 2.82 3.55 17 2.49 2.82 -4.00 -4.00 -4.00 44 44 3.43 1.95 124 2.82 3.55 17 2.49 2.82 12.11 -4.00 -4.00 -4.00 0 44 9.01 4.54 996 22.64 13.54 69 21.56 11.64 24.03 8.66 3.94 44 44 9.01 4.54 996 22.64 13.54 69 21.56 11.64 24.03 24.03 8.66 3.94 0 8.10 18.20 61433_20010831_103653 1 0 -2 0 1 1 2 1 1 4 4 Depart Washington-Dulles on 9/15/01 in the morning, arriving at NY-LaGuardia. Depart NY-LaGuardia on 9/16/01 in the evening, returning to Washington-Dulles. No hotel or car required. The system did not seem to be functioning after accessing the database. I had to request "start over" twice. The second time, the system froze completely. After two minutes of no response, I disconnected the call. 61433 LAUREN TATUM F many true X, WV 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 9 05 08 2 1 61433_20010901_104432 1 711.85 83 0 0.00 41 3.37 1.36 84 2.05 2.28 10 1.85 1.92 -4.00 -4.00 -4.00 41 41 2.93 1.39 84 2.05 2.28 10 1.85 1.92 7.79 -4.00 -4.00 -4.00 0 42 12.25 9.84 1234 29.38 26.56 163 26.12 16.30 62.03 11.03 5.97 42 42 12.25 9.84 1234 29.38 26.56 163 26.12 16.30 62.03 62.03 11.03 5.97 0 9.50 14.60 61433_20010901_150706 1 1 1 2 2 3 2 2 1 4 1 61433 LAUREN TATUM F many true X, WV 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 3 0 0 long 10 06 08 2 1 61433_20010910_165054 1 1776.46 202 0 0.00 101 3.79 2.77 211 2.09 2.17 10 2.01 2.03 -4.00 -4.00 -4.00 101 101 3.55 2.89 211 2.09 2.17 10 2.01 2.03 26.64 -4.00 -4.00 -4.00 0 101 12.22 7.45 3203 31.71 21.37 168 30.35 16.49 63.18 11.71 5.43 102 101 12.22 7.45 3235 31.72 21.27 168 30.37 16.41 63.18 63.18 11.71 5.43 0 14.70 16.80 61433_20010910_172934 1 1 1 2 2 3 4 3 1 4 1 61441 LAVERNE HUGGINS F never true Urbana, IL morethan10 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 1 01 09 2 1 61441_20010524_142407 0 177.89 14 0 0.00 7 4.45 5.90 37 5.29 10.47 29 1.33 0.52 17.80 2.23 0.44 7 7 4.45 5.90 37 5.29 10.47 29 1.33 0.52 17.80 17.80 2.23 0.44 0 7 9.66 4.99 199 28.43 14.85 40 26.50 15.28 14.58 8.84 4.93 7 7 9.66 4.99 199 28.43 14.85 40 26.50 15.28 14.58 14.58 8.84 4.93 0 35.10 100.00 61441_20010524_143638 1 -1 -1 0 3 4 3 3 3 5 1 61441 LAVERNE HUGGINS F never true Urbana, IL morethan10 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 2 02 09 2 1 61441_20010525_100244 0 171.37 20 0 0.00 10 2.47 0.65 24 2.40 2.01 8 1.78 0.44 3.90 2.31 0.43 10 10 2.47 0.65 24 2.40 2.01 8 1.78 0.44 3.90 3.90 2.31 0.43 0 10 8.42 2.38 201 20.10 5.04 22 19.89 5.30 9.71 8.27 2.47 10 10 8.42 2.38 201 20.10 5.04 22 19.89 5.30 9.71 9.71 8.27 2.47 0 70.80 90.00 61441_20010525_101111 1 -1 -1 0 3 4 3 3 3 5 1 61441 LAVERNE HUGGINS F never true Urbana, IL morethan10 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 3 03 09 2 1 61441_20010529_153454 0 786.39 106 0 0.00 53 2.09 0.68 104 1.96 1.56 9 1.83 1.22 4.72 2.04 0.57 53 53 2.09 0.68 104 1.96 1.56 9 1.83 1.22 4.72 4.72 2.04 0.57 0 53 7.08 11.28 724 13.66 10.84 62 12.73 8.55 59.88 6.07 8.60 57 57 4.67 2.95 724 12.70 7.91 31 12.38 7.58 11.66 11.29 4.55 2.84 0 5.80 7.50 61441_20010529_160157 1 -1 -1 0 2 4 2 2 2 5 1 61441 LAVERNE HUGGINS F never true Urbana, IL morethan10 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 4 04 09 2 1 61441_20010530_111419 0 193.22 38 0 0.00 19 2.13 0.76 41 2.16 1.98 9 1.78 1.11 4.41 2.00 0.54 19 19 2.13 0.76 41 2.16 1.98 9 1.78 1.11 4.41 4.41 2.00 0.54 0 19 3.84 2.20 193 10.16 5.32 20 9.61 4.89 8.45 3.59 1.95 19 19 3.84 2.20 193 10.16 5.32 20 9.61 4.89 8.45 8.45 3.59 1.95 0 0.00 0.00 61441_20010530_113602 1 -1 -1 0 3 4 4 4 3 5 1 61441 LAVERNE HUGGINS F never true Urbana, IL morethan10 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 5 XX 09 1 1 61441_20010626_112049 1 511.95 48 0 0.00 24 1.94 0.50 40 1.67 1.63 9 1.35 0.49 4.05 1.85 0.23 24 24 1.94 0.50 40 1.67 1.63 9 1.35 0.49 4.05 4.05 1.85 0.23 0 24 13.19 22.26 545 22.71 25.52 87 19.91 22.01 86.42 10.00 16.24 27 27 8.00 8.62 545 20.19 19.96 86 17.65 15.31 37.58 37.58 6.86 6.40 0 7.50 12.50 61441_20010626_114909 1 -1 -1 1 4 5 4 4 3 5 2 Flying from Indianapolis, IN to Fort Meyer, FL on July 9 and returning on July 16. Need a rental car while in Fort Meyer. After the communicator gave me the flight options, which I thought were too costly and too late, I asked to start over. The communicator did not start over from the beginning but started from the return flight. The communicator gave me more return flight options. I chose one. After it asked about the hotel and car, it then asked if I wanted to start over. 61441 LAVERNE HUGGINS F never true Urbana, IL morethan10 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 6 XX 09 1 1 61441_20010703_123452 0 206.03 26 0 0.00 13 2.63 1.00 36 2.77 2.31 8 2.33 1.78 5.46 2.39 0.54 13 13 2.63 1.00 36 2.77 2.31 8 2.33 1.78 5.46 5.46 2.39 0.54 0 13 6.65 3.33 219 16.85 8.45 31 15.67 7.63 11.30 6.26 3.15 13 13 6.65 3.33 219 16.85 8.45 31 15.67 7.63 11.30 11.30 6.26 3.15 0 63.90 61.50 61441_20010703_124411 1 1 0 0 3 4 3 3 3 5 1 Need to fly from Champaign, IL to Philadelphia, PA on Aug. 22 and return Aug. 24 to attend a conference. Also need hotel reservation for 2 nights at Holiday Inn Express Midtown. The system thought I said San Jose when I said Champaign. It did not understand Champaign or Willard Airport. 61441 LAVERNE HUGGINS F never true Urbana, IL morethan10 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 7 XX 09 1 1 61441_20010705_151050 0 111.29 20 0 0.00 10 2.20 0.99 22 2.20 2.49 9 1.44 0.73 4.90 1.90 0.31 10 10 2.20 0.99 22 2.20 2.49 9 1.44 0.73 4.90 4.90 1.90 0.31 0 10 3.99 1.89 105 10.50 4.79 20 9.44 3.64 6.11 3.75 1.84 10 10 3.99 1.89 105 10.50 4.79 20 9.44 3.64 6.60 6.11 3.75 1.84 0 0.00 0.00 61441_20010705_151948 1 1 0 0 3 4 4 3 3 5 1 Need to fly on Oct 8 from Chicago Midway to Minneapolis and return on Oct. 12. Need a rental car while in Minneapolis. The communicator did not return with flight options from the Web. I waited for 3-5 mintues. 61441 LAVERNE HUGGINS F never true Urbana, IL morethan10 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 8 XX 09 1 1 61441_20010719_094442 0 299.22 32 0 0.00 16 2.38 0.77 37 2.31 2.68 12 1.67 0.72 4.95 2.21 0.37 16 16 2.38 0.77 37 2.31 2.68 12 1.67 0.72 4.95 4.95 2.21 0.37 0 16 6.52 3.50 263 16.44 8.88 31 15.47 8.27 11.30 6.20 3.37 16 16 6.52 3.50 263 16.44 8.88 31 15.47 8.27 11.30 11.30 6.20 3.37 0 54.10 56.30 61441_20010719_095350 1 0 -2 0 3 4 4 3 3 5 1 Fly from Willard Airport, Savoy (CMI) to New Orleans on Sept. 8 and return on Sept. 14 to attend conference. The communicator did not recognized the airport or city I was wanting to depart from. When I said Savoy, it thought I said Boise. 61441 LAVERNE HUGGINS F never true Urbana, IL morethan10 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 9 05 09 2 1 61441_20010720_095613 0 970.12 110 0 0.00 55 2.24 0.89 114 2.07 2.56 15 1.83 1.86 6.70 2.16 0.65 55 55 2.24 0.89 114 2.07 2.56 15 1.83 1.86 6.70 6.70 2.16 0.65 0 55 5.29 3.35 776 14.11 8.77 31 13.80 8.54 11.28 5.18 3.28 55 55 5.29 3.35 776 14.11 8.77 31 13.80 8.54 11.28 11.28 5.18 3.28 0 25.40 34.50 61441_20010720_101620 1 1 0 0 3 4 4 3 3 5 1 61441 LAVERNE HUGGINS F never true Urbana, IL morethan10 0 N/A N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 10 06 09 2 1 61441_20010726_093809 1 1212.74 114 0 0.00 57 2.00 0.50 105 1.84 1.33 8 1.73 1.05 -4.00 -4.00 -4.00 57 57 1.97 0.56 105 1.84 1.33 8 1.73 1.05 4.06 -4.00 -4.00 -4.00 0 57 9.28 13.31 1155 20.26 21.11 106 18.73 17.82 48.30 8.58 12.34 61 61 7.61 7.83 1155 18.93 17.92 106 17.48 13.99 48.30 48.30 6.93 5.82 0 5.70 8.80 61441_20010726_100809 1 1 1 2 4 4 4 5 3 5 1 61476 LENORA MACKEY F a few true Minnetonka, MN 5-10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 1 01 01 2 1 61476_20010529_094800 0 216.44 39 0 0.00 19 4.29 1.46 28 1.47 0.61 3 1.39 0.50 5.55 4.22 1.47 19 19 4.29 1.46 28 1.47 0.61 3 1.39 0.50 6.66 5.55 4.22 1.47 0 20 6.51 6.20 334 16.70 16.94 67 14.05 12.45 13.75 6.13 6.13 22 22 5.31 4.41 334 15.18 14.70 58 13.14 11.44 23.08 23.08 4.47 1.96 0 21.40 15.80 61476_20010529_095914 1 -1 -1 0 2 4 4 2 2 5 1 61476 LENORA MACKEY F a few true Minnetonka, MN 5-10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 2 02 01 2 1 61476_20010530_113500 1 762.45 67 0 0.00 33 8.05 4.87 53 1.61 0.70 3 1.56 0.67 -4.00 -4.00 -4.00 33 33 8.05 4.87 53 1.61 0.70 3 1.56 0.67 18.55 -4.00 -4.00 -4.00 0 34 10.29 16.19 1084 31.88 36.05 128 28.97 32.29 45.14 9.24 15.20 37 37 8.17 9.05 1084 29.30 25.30 75 28.03 24.44 27.00 27.00 7.64 8.60 0 39.60 45.50 61476_20010530_115335 1 -1 -1 1 4 4 2 2 2 4 1 61476 LENORA MACKEY F a few true Minnetonka, MN 5-10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 3 03 01 2 1 61476_20010531_114800 0 1470.66 105 0 0.00 52 8.25 4.17 101 1.94 1.39 9 1.80 0.98 -4.00 -4.00 -4.00 52 52 8.25 4.17 101 1.94 1.39 9 1.80 0.98 19.46 -4.00 -4.00 -4.00 0 53 12.78 14.57 1522 28.72 20.21 84 27.65 18.85 -4.00 -4.00 -4.00 67 67 6.76 5.85 1522 22.72 16.09 67 22.05 15.24 21.98 -4.00 -4.00 -4.00 0 34.70 36.50 61476_20010531_122436 1 -1 -1 0 1 1 2 1 1 5 1 61476 LENORA MACKEY F a few true Minnetonka, MN 5-10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 4 04 01 2 1 61476_20010604_130300 0 956.26 79 0 0.00 39 9.51 5.14 67 1.72 0.69 3 1.68 0.66 16.51 9.32 5.08 39 39 9.51 5.14 67 1.72 0.69 3 1.68 0.66 18.55 16.51 9.32 5.08 0 40 7.85 6.23 885 22.13 14.46 50 21.41 13.91 19.91 7.54 5.99 42 42 6.83 5.91 885 21.07 14.76 50 20.37 14.21 19.91 19.91 6.52 5.61 0 7.50 5.10 61476_20010604_134642 1 -1 -1 0 1 3 4 1 1 5 1 61476 LENORA MACKEY F a few true Minnetonka, MN 5-10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 5 XX 01 1 1 61476_20010613_133000 0 92.85 13 0 0.00 6 6.90 1.18 11 1.83 0.98 3 1.60 0.89 7.94 6.69 1.18 6 6 6.90 1.18 11 1.83 0.98 3 1.60 0.89 8.08 7.94 6.69 1.18 0 7 3.26 1.63 94 13.43 6.73 28 11.00 2.19 6.42 2.73 0.92 7 7 3.26 1.63 94 13.43 6.73 28 11.00 2.19 6.42 6.42 2.73 0.92 0 63.60 33.30 61476_20010613_134630 1 -1 -1 0 1 3 3 1 1 5 2 I attempted the system 4 times to book this travel and each time after giving the first leg of the journey the system "stated it would take a minute to look up the information" and I waited the between 5 and 10 minutes with no response. I made these attempts at various times of the day and over a period of one week. The system did have a difficult time in understanding my pronunciation of San Jose. Again, a suggestion if there are multiple airport options with the same city name the system should read all those options to you and you should have the ability to state which one at that point. 61476 LENORA MACKEY F a few true Minnetonka, MN 5-10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 6 XX 01 1 1 61476_20010618_123600 0 117.69 17 0 0.00 8 6.21 1.23 13 1.63 0.92 3 1.43 0.79 6.92 6.11 1.29 8 8 6.21 1.23 13 1.63 0.92 3 1.43 0.79 7.43 6.92 6.11 1.29 0 9 3.21 1.50 117 13.00 6.20 28 11.13 2.80 6.55 2.79 0.88 9 9 3.21 1.50 117 13.00 6.20 28 11.13 2.80 6.55 6.55 2.79 0.88 0 23.10 25.00 61476_20010618_134546 1 -1 -1 0 1 1 4 1 1 5 4 For business leaving Minneapolis on June 25th in the morning to Chicago and returing to Minnepolis on the morning of June 27th. Need a hotel room located in downtown - specifically in The Loop. Made the attempt to complete this scenerio 3 times. The system couldn't understand me saying June 25 during the first two attempts. It took it as June 27th and when I said "start over" it understood it as June 9th or just kept asking for the departure date instead of letting me start from the beginning which was my understanding of the system that when told to "start over" it would go back to the very beginning. On the third attempt I changed my iternary to leave in the evening of June 24th even though I typically wouldn't fly out the day before for a meeting that is only an hour flight away. As in the last time I used this system it said it would take a minute to find me a flight and after waiting 7 minutes it never came back to me. 61476 LENORA MACKEY F a few true Minnetonka, MN 5-10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 7 XX 01 1 1 61476_20010731_115400 1 407.81 55 0 0.00 27 4.76 1.10 34 1.26 0.53 3 1.19 0.40 -4.00 -4.00 -4.00 27 27 4.76 1.10 34 1.26 0.53 3 1.19 0.40 6.83 -4.00 -4.00 -4.00 0 28 9.51 11.96 462 16.50 17.13 92 13.70 8.80 48.49 8.07 9.38 36 36 5.32 4.96 462 12.83 11.97 73 11.11 6.17 29.57 29.57 4.62 2.74 0 29.40 25.90 61476_20010731_120843 1 1 1 2 2 3 4 1 1 4 3 Leave Minneapolis on August 6 for San Francisco late afternoon and returning on August 8th early morning. Need downtown hotel. I had to make 2 attempts to complete this travel. The first time the system couldn't understand August at asked for me to repeat several times before the system stopped. The second attempt I completed but the system asked me twice for my hotel preferences before giving me my options - didn't seem to misunderstand just asked twice. 61476 LENORA MACKEY F a few true Minnetonka, MN 5-10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 8 XX 01 1 1 61476_20010801_101800 1 448.22 57 0 0.00 28 4.97 1.39 35 1.25 0.59 3 1.19 0.48 -4.00 -4.00 -4.00 28 28 4.97 1.39 35 1.25 0.59 3 1.19 0.48 7.52 -4.00 -4.00 -4.00 0 29 10.41 16.91 584 20.14 25.46 104 17.14 20.06 59.14 8.66 14.34 38 38 5.89 5.37 584 15.37 13.61 77 13.70 9.05 30.21 30.21 5.23 3.58 0 5.70 3.60 61476_20010801_103513 1 1 1 2 4 4 3 2 1 4 2 Minneapolis to Boston on August 20 leaving early morning and returning afternoon of August 21st. Need Downtown Boston hotel. The system said it couldn't find any flight from Minneapolis to Boston on Aug 20th so I had to change my travel day to Aug 19th. Very difficult to believe that there were no flights available. During obtaining the hotel information from the system it kept breaking up (stopping) and starting again after about 4 tries it was able to come back with the information so I was able to complete the tasks. During this trip I did need to stay downtown but many times I stay in the suburbs of Boston (and other Metro areas) and I'm not sure how I could use the system for this scenerio since the system only asks if I want to stay near the airport or downtown. 61476 LENORA MACKEY F a few true Minnetonka, MN 5-10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 9 05 01 2 1 61476_20010815_103800 0 1228.25 95 0 0.00 47 5.21 2.15 63 1.34 0.60 3 1.30 0.55 -4.00 -4.00 -4.00 47 47 5.21 2.15 63 1.34 0.60 3 1.30 0.55 10.86 -4.00 -4.00 -4.00 0 48 19.58 35.91 999 20.81 17.36 86 19.43 14.61 53.00 18.87 35.95 60 60 6.56 4.45 999 16.65 11.67 53 16.03 10.74 19.87 19.87 6.33 4.13 0 50.80 55.30 61476_20010815_113637 1 1 1 0 1 3 4 1 1 5 1 61476 LENORA MACKEY F a few true Minnetonka, MN 5-10 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes morethan3 1 0 long 10 06 01 2 1 61476_20010817_154000 1 1091.14 91 0 0.00 45 6.00 2.29 68 1.51 0.69 4 1.45 0.59 -4.00 -4.00 -4.00 45 45 6.00 2.29 68 1.51 0.69 4 1.45 0.59 12.80 -4.00 -4.00 -4.00 0 46 15.63 18.18 1194 25.96 17.49 82 24.71 15.49 112.14 13.49 11.02 70 70 6.91 5.21 1194 17.06 12.79 51 16.57 12.20 21.27 21.27 6.70 4.95 0 30.90 22.20 61476_20010817_165552 1 1 0 1 1 3 4 1 1 4 1 61484 LEONA HELTON F a few true Los Angeles, CA 0 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 1 01 02 2 1 61484_20010524_162325 1 266.14 32 0 0.00 16 4.97 1.58 40 2.50 2.28 8 2.13 1.81 7.84 4.78 1.43 16 16 4.97 1.58 40 2.50 2.28 8 2.13 1.81 8.53 7.84 4.78 1.43 0 16 11.22 10.62 380 23.75 21.32 74 20.40 17.16 30.81 9.92 9.57 38 38 4.29 3.52 380 10.00 8.63 33 9.38 7.84 14.45 14.45 4.02 3.13 0 10.00 18.80 61484_20010524_163227 1 -1 -1 1 4 4 4 4 5 5 1 61484 LEONA HELTON F a few true Los Angeles, CA 0 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 2 02 02 2 1 61484_20010525_133750 1 401.87 44 0 0.00 22 5.42 1.90 107 4.86 3.87 12 4.52 3.61 8.92 5.25 1.77 22 22 5.42 1.90 107 4.86 3.87 12 4.52 3.61 9.64 8.92 5.25 1.77 0 22 12.04 7.54 650 29.55 18.63 62 28.00 17.58 24.31 11.45 7.20 56 56 4.64 3.06 650 11.61 8.40 37 11.15 7.72 16.15 16.15 4.43 2.65 0 18.70 31.80 61484_20010525_135138 1 -1 -1 1 3 3 3 3 4 5 1 61484 LEONA HELTON F a few true Los Angeles, CA 0 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 3 03 02 2 1 61484_20010529_143055 1 398.03 50 0 0.00 25 4.79 1.84 77 3.08 3.85 14 2.63 3.17 11.54 4.51 1.21 25 25 4.79 1.84 77 3.08 3.85 14 2.63 3.17 11.54 11.54 4.51 1.21 0 25 10.24 6.93 610 24.40 15.87 57 23.04 14.65 22.90 9.71 6.54 55 55 4.47 2.93 610 11.09 8.24 37 10.61 7.50 15.26 15.26 4.27 2.56 0 10.40 24.00 61484_20010529_144400 1 -1 -1 1 4 4 4 4 4 5 1 61484 LEONA HELTON F a few true Los Angeles, CA 0 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 4 04 02 2 1 61484_20010530_170117 1 365.07 48 0 0.00 24 4.85 1.52 61 2.54 2.90 12 2.13 2.14 -4.00 -4.00 -4.00 24 24 4.70 1.80 61 2.54 2.90 12 2.13 2.14 9.71 -4.00 -4.00 -4.00 0 24 9.61 7.54 535 22.29 15.96 57 20.78 14.46 29.78 8.73 6.33 53 53 4.13 2.88 535 10.09 7.60 32 9.67 7.03 13.62 13.62 3.95 2.58 0 8.20 16.70 61484_20010530_171237 1 -1 -1 1 4 4 4 4 4 5 1 61484 LEONA HELTON F a few true Los Angeles, CA 0 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 5 XX 02 1 1 61484_20010601_201034 1 299.42 38 0 0.00 19 4.96 1.58 78 4.11 3.98 12 3.67 3.60 7.96 4.79 1.45 19 19 4.96 1.58 78 4.11 3.98 12 3.67 3.60 7.96 7.96 4.79 1.45 0 19 10.20 8.65 462 24.32 18.21 62 22.22 16.22 35.53 8.79 6.27 40 40 4.59 3.30 462 11.55 10.33 38 10.87 9.52 12.09 12.09 4.40 3.11 0 16.70 31.60 61484_20010601_202102 1 -1 -1 1 4 4 4 4 4 5 1 Leave Burbank Airport around 7 in the morning for Wichita, KS on America West Airlines. This is my first real travel booking. I only booked a one way flight because I'm not sure where I'll be traveling after this. I have a few more stops to make and I will call the system again once I confirm those dates. 61484 LEONA HELTON F a few true Los Angeles, CA 0 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 6 XX 02 1 1 61484_20010614_184053 1 184.15 26 0 0.00 13 5.97 2.73 35 2.69 3.57 12 1.92 2.31 12.29 5.45 2.05 13 13 5.97 2.73 35 2.69 3.57 12 1.92 2.31 12.29 12.29 5.45 2.05 0 13 7.75 6.86 245 18.85 16.58 57 15.67 12.51 23.70 6.42 5.12 25 25 4.00 2.48 245 9.80 6.88 27 9.08 6.00 10.75 9.15 3.79 2.28 0 11.40 15.40 61484_20010614_184927 1 -1 -1 1 4 4 4 4 4 5 1 I'm flying from Wichita, KS to Las Vegas NV on June 8th. Very easy to understand, although you do have to be specific with your intentions. Any "wordiness" seems to just confuse the system and you're asked to repeat yourself. 61484 LEONA HELTON F a few true Los Angeles, CA 0 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 7 XX 02 1 1 61484_20010615_183920 1 162.81 22 0 0.00 11 5.00 1.18 21 1.91 1.81 7 1.40 0.70 6.64 4.84 1.11 11 11 5.00 1.18 21 1.91 1.81 7 1.40 0.70 7.45 6.64 4.84 1.11 0 11 9.40 10.22 250 22.73 24.86 80 17.00 16.90 32.35 7.10 7.18 23 23 4.44 3.29 250 10.87 8.86 34 9.82 7.46 13.03 12.32 4.09 2.87 0 4.80 9.10 61484_20010615_184528 1 -1 -1 1 4 4 4 4 4 5 1 Continuing my previous plans, flying from Las Vegas, NV to San Antonio, TX on June 12th in the early evening. It gets easier to use when you know what to expect of the Talk and Travel system. However, I do feel you should only use this system when you know EXACTLY when you want to leave and where you want to go, and price is not an issue. The system doesn't seem to keen on comparing prices, and getting you the best rate possible. 61484 LEONA HELTON F a few true Los Angeles, CA 0 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 8 XX 02 1 1 61484_20010618_160343 1 219.65 28 0 0.00 14 5.68 2.27 33 2.36 2.44 8 1.92 1.89 11.04 5.27 1.74 14 14 5.68 2.27 33 2.36 2.44 8 1.92 1.89 11.04 11.04 5.27 1.74 0 14 9.69 15.51 256 18.29 20.92 84 13.23 9.29 61.85 5.68 4.03 29 29 3.76 2.70 256 8.83 7.05 35 7.89 5.02 15.48 15.48 3.34 1.52 0 18.20 28.60 61484_20010618_160923 1 -1 -1 1 5 5 5 5 5 5 1 Flying from San Antonio, TX to Burbank, CA airport on June 17th in the evening. 61484 LEONA HELTON F a few true Los Angeles, CA 0 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 9 05 02 2 1 61484_20010619_133842 1 632.57 72 0 0.00 36 5.78 1.88 127 3.53 3.48 13 3.26 3.12 10.70 5.64 1.71 36 36 5.78 1.88 127 3.53 3.48 13 3.26 3.12 10.70 10.70 5.64 1.71 0 36 10.63 8.04 905 25.14 18.45 77 23.66 16.40 39.90 9.79 6.37 79 79 4.71 3.27 905 11.46 9.43 44 11.04 8.72 14.42 14.15 4.58 3.11 0 3.10 11.10 61484_20010619_135524 1 -1 -1 1 4 4 4 4 4 5 1 61484 LEONA HELTON F a few true Los Angeles, CA 0 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 01to10k Yes 2 0 0 long 10 06 02 2 1 61484_20010625_172326 1 424.78 52 0 0.00 26 4.67 1.03 57 2.19 1.94 8 1.96 1.57 7.68 4.55 0.84 26 26 4.67 1.03 57 2.19 1.94 8 1.96 1.57 7.68 7.68 4.55 0.84 0 26 10.83 8.93 664 25.54 19.56 81 23.32 16.28 35.12 9.86 7.58 58 58 4.59 3.24 664 11.45 9.11 34 11.05 8.68 13.29 12.37 4.45 3.10 0 5.30 3.80 61484_20010625_173501 1 -1 -1 1 4 4 4 4 4 5 1 61492 LILIAN DAVIES F many true Oakland, CA 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes 2 0 0 long 1 01 04 2 1 61492_20010524_111945 1 436.65 61 0 0.00 30 2.88 1.86 92 3.07 4.29 19 2.52 3.11 11.12 2.60 1.04 30 30 2.88 1.86 92 3.07 4.29 19 2.52 3.11 11.12 11.12 2.60 1.04 0 31 9.08 8.60 647 20.87 16.08 74 19.10 12.92 30.46 8.37 7.76 38 38 6.39 5.43 647 17.03 12.95 67 15.68 10.06 27.07 27.07 5.83 4.25 0 23.40 23.30 61492_20010524_113628 1 -1 -1 1 2 4 2 2 1 5 1 61492 LILIAN DAVIES F many true Oakland, CA 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes 2 0 0 long 2 02 04 2 1 61492_20010525_104248 1 -3.00 52 0 0.00 26 2.54 1.04 51 1.96 2.49 12 1.56 1.45 6.77 2.37 0.59 26 26 2.54 1.04 51 1.96 2.49 12 1.56 1.45 6.77 6.77 2.37 0.59 0 26 11.10 13.42 565 21.73 13.91 57 20.32 12.15 34.37 10.17 12.81 32 31 6.74 4.83 594 18.56 11.84 46 17.68 10.91 17.00 17.00 6.39 4.51 0 17.60 15.40 61492_20010525_105709 1 -1 -1 0 1 4 1 1 1 5 1 61492 LILIAN DAVIES F many true Oakland, CA 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes 2 0 0 long 3 03 04 2 1 61492_20010529_100110 0 -3.00 70 0 0.00 35 2.70 1.39 75 2.14 2.58 11 1.88 2.10 -4.00 -4.00 -4.00 35 35 2.64 1.46 75 2.14 2.58 11 1.88 2.10 9.09 -4.00 -4.00 -4.00 0 35 5.09 3.60 476 13.60 7.55 31 13.09 7.02 10.81 4.93 3.51 41 41 3.84 1.90 476 11.61 5.09 31 11.13 4.08 10.81 10.81 3.67 1.56 0 9.30 8.80 61492_20010529_101216 1 -1 -1 0 1 4 1 1 1 5 1 61492 LILIAN DAVIES F many true Oakland, CA 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes 2 0 0 long 4 04 04 2 1 61492_20010724_183853 0 -3.00 15 -2 -2.00 7 -2.00 -2.00 13 1.86 1.21 4 1.50 0.84 -2.00 -2.00 -2.00 7 -2 -2.00 -2.00 13 1.86 1.21 4 1.50 0.84 -2.00 -2.00 -2.00 -2.00 -2 8 14.46 16.35 120 15.00 11.31 30 12.86 10.32 38.89 10.97 14.08 13 13 3.01 1.64 120 9.23 4.92 24 8.00 2.22 8.37 8.37 2.56 0.33 -2 46.20 57.10 61492_20010724_185151 1 1 0 0 1 1 3 1 1 5 1 61506 LINA HINKLE F a few true Moorestown, NJ 0 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 01to10k No 0 0 0 short 1 XX 01 1 1 61506_20010530_170000 0 434.00 52 0 0.00 26 6.78 2.30 112 4.31 3.16 14 3.92 2.52 10.94 6.61 2.18 26 26 6.78 2.30 112 4.31 3.16 14 3.92 2.52 11.52 10.94 6.61 2.18 0 26 5.45 12.27 348 13.38 9.49 52 11.84 5.40 63.00 3.15 3.66 30 30 2.92 1.86 348 11.60 4.60 28 11.03 3.46 7.44 6.34 2.80 1.78 0 119.60 96.20 61506_20010530_180555 1 -1 -1 0 1 2 4 1 1 4 2 Philadelphia, Pa. to Jacksonville, Fla.; leaving June 15th and returning June 20th. Airline of choice: US AIR; Auto Rental: Alamo. Using this system today was an unbelievably poor experience. From the start the system called me by an incorrect name and would at first refused to let me book my flight to the destination I requested, continuously for sometime, insisting that I wanted to go to Dallas/Ft.Worth, instead of JAX, Fl. After finally getting that information correct, the system had a very difficult time listening to my request to leave on the 15th of June and return on the 20th of June. (the system also told me at one point that it could not understand me...I am a Customer Service Rep. in a telecommunications company and I KNOW that I speak quite clearly and distinctly). After finally getting the dates correct, the system asked me to hold for a minute to check what's available. 45 mins. later, I was still holding (and still connected), but the system never returned to the telephone. 61514 LINDSEY TEMPLE F never true Clinton Township, MI 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k No 1 1 1 long 1 01 06 2 1 61514_20010609_195418 1 152.72 18 0 0.00 9 4.19 0.96 36 4.00 2.60 8 3.50 2.27 6.40 3.91 0.52 9 9 4.19 0.96 36 4.00 2.60 8 3.50 2.27 6.40 6.40 3.91 0.52 0 9 10.43 6.58 242 26.89 17.12 57 23.13 13.76 22.54 8.92 5.09 13 12 7.82 3.60 306 23.54 15.70 64 20.17 10.37 13.05 13.05 7.35 3.35 0 5.60 22.20 61514_20010609_201521 1 -1 -1 1 4 4 5 5 3 4 1 61514 LINDSEY TEMPLE F never true Clinton Township, MI 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k No 1 1 1 long 2 02 06 2 1 61514_20010611_232749 1 545.35 42 0 0.00 21 5.28 1.71 155 7.38 3.88 21 6.70 2.36 10.29 5.03 1.30 21 21 5.28 1.71 155 7.38 3.88 21 6.70 2.36 10.29 10.29 5.03 1.30 0 21 17.43 9.67 869 41.38 20.57 81 39.40 18.94 37.71 16.41 8.70 36 35 10.21 5.63 935 25.97 15.49 66 24.83 14.09 28.68 28.68 9.67 4.70 0 23.90 71.40 61514_20010611_235646 1 -1 -1 1 4 4 5 4 5 4 1 61514 LINDSEY TEMPLE F never true Clinton Township, MI 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k No 1 1 1 long 3 03 06 2 1 61514_20010612_213125 1 284.75 26 0 0.00 13 5.54 2.30 120 9.23 6.07 24 8.00 4.33 -4.00 -4.00 -4.00 13 13 5.37 2.63 120 9.23 6.07 24 8.00 4.33 10.80 -4.00 -4.00 -4.00 0 13 12.76 7.80 413 31.77 18.65 60 29.42 17.35 24.27 11.81 7.31 20 19 8.73 3.91 515 25.75 20.73 102 21.74 10.65 15.46 15.46 8.36 3.65 0 9.90 46.20 61514_20010612_215125 1 -1 -1 1 4 5 5 4 5 4 1 61514 LINDSEY TEMPLE F never true Clinton Township, MI 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k No 1 1 1 long 4 04 06 2 1 61514_20010613_205440 0 143.28 12 0 0.00 6 6.75 3.12 67 11.17 6.77 19 9.60 6.23 9.65 6.17 3.11 6 6 6.75 3.12 67 11.17 6.77 19 9.60 6.23 10.85 9.65 6.17 3.11 0 6 12.71 5.81 188 31.33 12.44 40 29.60 13.07 15.24 12.20 6.35 10 9 8.47 3.15 255 25.50 16.52 67 20.89 8.24 12.52 12.52 7.96 2.95 0 32.80 83.30 61514_20010613_214226 1 -1 -1 0 1 5 5 1 5 4 1 61514 LINDSEY TEMPLE F never true Clinton Township, MI 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k No 1 1 1 long 5 XX 06 1 1 61514_20010627_204623 0 1186.44 61 -2 -2.00 30 -2.00 -2.00 310 10.33 6.12 21 9.97 5.88 -2.00 -2.00 -2.00 30 -2 -2.00 -2.00 310 10.33 6.12 21 9.97 5.88 -2.00 -2.00 -2.00 -2.00 -2 31 10.17 6.22 770 24.84 15.06 52 23.93 14.43 -4.00 -4.00 -4.00 40 40 7.88 3.70 770 19.25 8.88 37 18.79 8.51 15.98 -4.00 -4.00 -4.00 -2 31.90 76.70 61514_20010627_214958 1 -1 -1 1 2 2 5 2 2 4 1 I will leave Detroit/Metro on TH. Dec. 27 at 6:50am Northwest #95 arrive Minneapolis/St.Paul at 7:43am, Leave Minneapolis/St.Paul at 9:05am Northwest #1293, arrive Colorado Springs at 10:17am Return Jan 2,2002 from Colorado Springs at 11:00am Northwest #1176 arrive Minneapolis/St.Paul 2:00pm , then NW #760 from Minneapolis/StPaul.2:55 pm. arrive Detroit 5:42pm Whatever city I stated it was repeated a completly different city. I had to repeat most everything three times, and I did speak clearly. 61514 LINDSEY TEMPLE F never true Clinton Township, MI 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k No 1 1 1 long 6 XX 06 1 1 61514_20010630_200751 1 167.51 16 0 0.00 8 6.53 2.63 90 11.25 5.55 17 10.43 5.44 -4.00 -4.00 -4.00 8 8 6.53 2.63 90 11.25 5.55 17 10.43 5.44 9.67 -4.00 -4.00 -4.00 0 8 12.12 10.24 238 29.75 22.42 75 23.29 14.01 33.70 9.04 5.80 11 11 8.81 6.56 238 21.64 15.24 60 17.80 8.84 26.21 26.21 7.07 3.28 0 31.10 50.00 61514_20010630_202148 1 0 -2 1 2 4 5 4 4 2 3 Detroit to Hartford Connecticut at 6:35 am, July 11 NW 1180 arrive 8:14 am. Return Hartford to Detroit July 13, 4:10pm. flight NW 695, arrive Detroit 6:14 pm. I had to try 4 or 5 times to finally get the correct information. The person kept quoting other cities. The last try I was able to complete my real itinerary. 61514 LINDSEY TEMPLE F never true Clinton Township, MI 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k No 1 1 1 long 7 XX 06 1 1 61514_20010730_162116 0 56.18 9 -2 -2.00 4 -2.00 -2.00 18 4.50 4.43 10 2.67 -4.00 -2.00 -2.00 -2.00 4 -2 -2.00 -2.00 18 4.50 4.43 10 2.67 -4.00 -2.00 -2.00 -2.00 -2.00 -2 5 5.34 4.17 64 12.80 8.98 22 10.50 8.50 9.70 4.25 3.90 5 5 5.34 4.17 64 12.80 8.98 22 10.50 8.50 9.70 9.70 4.25 3.90 -2 50.00 50.00 61514_20010730_165215 1 1 0 1 4 5 5 4 4 -2 2 I will leave Detroit Metro Airport Aug 1 7 NW # 469 leaving at 5:10 pm. and arriving & go non stop to Jacksonville Florida on NW #464 at 9:00 am. arrive Jacksonville at 11:16 am. Since the automated message said a car rental could not be booked my friedns will meet me. They will also bring me back to the Jacksonville airport for the return flight back to Detroit on Aug I was unable to use a previous flight this time, so I booked another one I am taking. Unable to book a rental car, so friends will meet me.They will also bring me back to the airport. 61514 LINDSEY TEMPLE F never true Clinton Township, MI 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k No 1 1 1 long 8 XX 06 1 1 61514_20010730_162606 1 440.27 26 0 0.00 13 21.35 62.12 49 3.77 2.95 10 3.25 2.38 -4.00 -4.00 -4.00 13 13 3.81 1.66 49 3.77 2.95 10 3.25 2.38 7.68 -4.00 -4.00 -4.00 0 13 11.26 9.72 360 27.69 21.30 75 23.75 16.58 36.21 9.18 6.47 17 17 8.60 5.74 360 21.18 14.53 60 18.75 10.88 26.22 26.22 7.50 3.63 0 18.40 46.20 61514_20010730_165637 1 1 0 1 4 5 5 4 4 4 2 Flying Detroit to Jacksonville & back to Detroit to visit friends Unable to book a car rental 61514 LINDSEY TEMPLE F never true Clinton Township, MI 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k No 1 1 1 long 9 05 06 2 1 61514_20010809_200735 1 451.85 46 0 0.00 23 5.63 2.02 188 8.17 5.42 22 7.55 4.61 11.11 5.38 1.67 23 23 5.63 2.02 188 8.17 5.42 22 7.55 4.61 11.11 11.11 5.38 1.67 0 23 12.35 11.85 674 29.30 26.16 120 25.18 17.54 56.18 10.36 7.18 29 29 9.79 8.67 674 23.24 19.41 105 20.32 11.59 47.91 47.91 8.43 4.71 0 28.70 60.90 61514_20010809_204039 1 1 0 1 4 4 5 4 4 5 1 61514 LINDSEY TEMPLE F never true Clinton Township, MI 0 3-5 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 10to20k No 1 1 1 long 10 06 06 2 1 61514_20010812_213041 0 1173.93 108 0 0.00 54 5.92 2.86 482 8.93 5.72 21 8.70 5.52 -4.00 -4.00 -4.00 59 54 5.91 2.86 482 8.17 6.01 21 7.95 5.82 11.50 -4.00 -4.00 -4.00 0 54 14.15 12.09 1418 26.26 19.61 119 24.51 14.95 -4.00 -4.00 -4.00 68 68 11.23 10.11 1418 20.85 13.50 104 19.61 8.87 69.36 -4.00 -4.00 -4.00 0 26.80 69.40 61514_20010812_224037 1 1 0 1 4 4 4 4 4 5 1 61522 LOLA HASTINGS F never true Seattle, WA 3-5 2 N/A N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 10to20k No 2 0 0 long 1 01 08 2 1 61522_20010528_103536 1 -3.00 30 0 0.00 15 4.50 2.63 56 3.73 4.77 16 2.86 3.48 -4.00 -4.00 -4.00 15 15 3.69 2.95 56 3.73 4.77 16 2.86 3.48 12.13 -4.00 -4.00 -4.00 0 15 8.25 6.01 328 21.87 17.76 65 18.79 13.65 21.47 7.30 4.94 15 15 8.25 6.01 328 21.87 17.76 65 18.79 13.65 21.47 21.47 7.30 4.94 0 3.60 6.70 61522_20010528_105109 1 -1 -1 0 2 4 5 2 2 4 1 61530 LORETTA GOLDBERG F never true X, MA 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 01to10k No morethan3 0 0 short 1 XX 02 2 1 61530_20010629_112923 1 237.42 30 0 0.00 15 3.87 1.58 34 2.27 2.60 11 1.64 1.01 8.57 3.54 0.93 15 15 3.87 1.58 34 2.27 2.60 11 1.64 1.01 8.57 8.57 3.54 0.93 0 15 11.49 8.94 426 28.40 23.82 78 24.86 20.21 30.01 10.17 7.60 37 37 4.58 3.48 426 11.51 9.61 35 10.86 8.88 13.86 13.86 4.32 3.15 0 17.60 6.70 61530_20010629_113932 1 1 1 2 5 5 5 5 4 5 3 Traveling from Boston, MA to Pittsburgh, PA leaving at 11.15 AM on August 30 to return on September 10 at 7:45 AM on USAir. Booked a hotel room at the Sheraton and rented a car thru Budget car rental. 61530 LORETTA GOLDBERG F never true X, MA 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 01to10k No morethan3 0 0 short 2 XX 02 1 1 61530_20010807_155920 1 257.40 34 0 0.00 17 4.36 1.49 35 2.06 2.36 10 1.56 1.21 7.31 4.17 1.32 17 17 4.36 1.49 35 2.06 2.36 10 1.56 1.21 7.31 7.31 4.17 1.32 0 17 10.32 7.04 438 25.76 18.20 73 22.81 13.97 28.51 9.18 5.42 37 37 4.67 3.21 438 11.84 8.74 32 11.28 8.16 13.14 13.14 4.43 2.92 0 2.90 5.90 61530_20010807_161234 1 1 1 2 5 5 5 5 5 5 1 flying to amsterdam from logan airport in boston on september 2 flight 129 leaving boston at 3:30 pm returning on september 9 leaving amsterdam at 3:30 pm. booked a hotel room for the entire stay at the sheraton and rented a car at hertz also. 61530 LORETTA GOLDBERG F never true X, MA 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 01to10k No morethan3 0 0 short 3 XX 02 1 1 61530_20010814_075525 1 340.14 48 0 0.00 24 4.69 1.76 49 2.04 1.57 5 1.91 1.47 9.95 4.46 1.39 24 24 4.69 1.76 49 2.04 1.57 5 1.91 1.47 9.95 9.95 4.46 1.39 0 24 8.89 6.31 551 22.96 16.76 74 20.74 13.04 27.40 8.08 5.04 47 47 4.47 2.77 551 11.72 7.93 33 11.26 7.35 12.89 12.89 4.29 2.50 0 18.40 16.70 61530_20010814_081128 1 1 1 2 5 5 5 5 5 5 1 flying to lax airport from bos airport on october 29 on american airline at 11 am. returning november 2 on american airline at 7:45 am. booked a hotel room at the marriot for $132 a night. rented a car for the weeek at $38 a day. 61530 LORETTA GOLDBERG F never true X, MA 3-5 3-5 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 01to10k No morethan3 0 0 short 4 XX 02 1 1 61530_20010830_165724 1 238.92 32 0 0.00 16 4.32 1.58 40 2.50 2.61 9 2.07 2.02 -4.00 -4.00 -4.00 16 16 4.16 1.87 40 2.50 2.61 9 2.07 2.02 8.53 -4.00 -4.00 -4.00 0 16 10.04 8.72 407 25.44 22.52 83 21.60 17.06 30.34 8.68 7.08 35 35 4.52 2.92 407 11.63 8.29 34 10.97 7.43 13.98 13.98 4.24 2.45 0 7.50 18.80 61530_20010830_171148 1 1 1 2 2 4 2 1 2 5 3 flying to Denver from Boston with a stop in Pittsburgh on USAir on 6/1/02 at 11:15 am. did not book a hotel room, will be staying with relatives. reserved a car at hertz for $38 a day. return flight from Denver to Boston on United on 6/9/02 at 8:01 am. I wanted a return flight on USAir. I said no to the first two airlines offered to me. It did not respond to my request to fly on USAir. When making reservations I notice that the system is not concerned about putting me on the same airline that you flew out in. That would probably be a problem in a real situation. 61557 LORRAINE LACY F many true Boulder, CO 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 1 0 long 1 01 01 2 1 61557_20010530_102100 1 926.41 70 0 0.00 35 7.38 4.38 109 3.11 3.09 12 2.85 2.72 -4.00 -4.00 -4.00 35 35 7.38 4.38 109 3.11 3.09 12 2.85 2.72 23.19 -4.00 -4.00 -4.00 0 35 11.86 10.63 1181 33.74 26.32 86 32.21 25.07 30.57 11.31 10.27 37 37 10.58 9.87 1181 31.92 25.21 86 30.42 23.83 30.57 30.57 10.03 9.40 0 47.70 34.30 61557_20010530_104217 1 -1 -1 1 2 5 5 4 1 5 1 61557 LORRAINE LACY F many true Boulder, CO 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 1 0 long 2 02 01 2 1 61557_20010531_133400 0 764.53 74 0 0.00 37 9.21 4.71 134 3.62 3.71 14 3.33 3.32 -4.00 -4.00 -4.00 37 37 9.21 4.71 134 3.62 3.71 14 3.33 3.32 24.60 -4.00 -4.00 -4.00 0 37 4.31 3.86 559 15.11 10.04 68 13.64 4.65 25.02 3.73 1.64 37 37 4.31 3.86 559 15.11 10.04 68 13.64 4.65 25.02 25.02 3.73 1.64 0 36.60 51.40 61557_20010531_135522 1 -1 -1 0 1 4 4 2 1 5 1 61557 LORRAINE LACY F many true Boulder, CO 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 1 0 long 3 03 01 2 1 61557_20010604_150700 0 2170.22 89 0 0.00 44 13.78 5.83 107 2.43 2.11 12 2.21 1.52 -4.00 -4.00 -4.00 44 44 13.78 5.83 107 2.43 2.11 12 2.21 1.52 27.40 -4.00 -4.00 -4.00 0 45 10.77 6.79 1422 31.60 16.96 67 30.80 16.27 24.06 10.47 6.55 45 45 10.77 6.79 1422 31.60 16.96 67 30.80 16.27 24.06 24.06 10.47 6.55 0 5.60 9.10 61557_20010605_120940 1 -1 -1 0 2 4 3 2 1 5 1 61557 LORRAINE LACY F many true Boulder, CO 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 1 0 long 4 04 01 2 1 61557_20010612_105500 0 1489.91 120 0 0.00 60 9.92 4.58 151 2.52 2.00 9 2.41 1.82 -4.00 -4.00 -4.00 60 60 9.92 4.58 151 2.52 2.00 9 2.41 1.82 18.18 -4.00 -4.00 -4.00 0 60 7.93 7.17 1386 23.10 15.91 80 22.14 14.16 37.30 7.43 6.10 62 62 7.22 5.75 1386 22.35 14.25 50 21.90 13.91 19.91 19.91 7.01 5.56 0 56.30 40.00 61557_20010612_130847 1 -1 -1 0 2 4 4 2 1 5 1 61557 LORRAINE LACY F many true Boulder, CO 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 1 0 long 5 XX 01 1 1 61557_20010627_171600 0 177.41 22 0 0.00 11 5.73 1.71 23 2.09 2.02 8 1.50 0.53 7.17 5.58 1.73 11 11 5.73 1.71 23 2.09 2.02 8 1.50 0.53 8.45 7.17 5.58 1.73 0 11 5.93 12.24 144 13.09 10.39 38 10.60 6.64 42.51 2.28 1.69 13 13 2.66 1.85 144 11.08 6.12 28 9.67 3.55 6.35 6.35 2.35 1.55 0 39.10 45.50 61557_20010627_174216 1 -1 -1 0 1 4 4 1 1 5 3 Travel from Denver, CO to Lawton, OK (or Oklahoma City, OK) on July 10 in the afternoon. Return to Denver on July 12 in the afternoon. Once I got the system to understand my itinerary it said it might take a few minutes to find flights. However, I sat on hold for over 10 minutes and was never given any flight options. I said "hello" - no response. I tried "goodbye"- no response. I finally hung up. I could not get the system to recognize Lawton, OK which was my desired destination. I did get it to recognize Oklahoma City after two attempts. 61557 LORRAINE LACY F many true Boulder, CO 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 1 0 long 6 XX 01 1 1 61557_20010727_115700 1 634.08 41 0 0.00 20 12.90 7.82 35 1.75 0.72 3 1.68 0.67 -4.00 -4.00 -4.00 20 20 12.90 7.82 35 1.75 0.72 3 1.68 0.67 26.63 -4.00 -4.00 -4.00 0 21 17.30 16.42 832 39.62 32.25 120 35.60 27.16 54.57 15.44 14.39 25 25 12.83 9.60 832 33.28 24.49 74 31.58 23.47 27.54 27.54 12.22 9.29 0 20.00 15.00 61557_20010727_121338 1 0 -2 1 4 4 5 4 2 5 2 Denver - San Diego depart Aug 20 in the afternoon, return Aug 22 in the evening It doesn't seem like the system uses the requested time to fly information when finding flights. I asked to leave in the afternoon and return in the evening. Out of the 9 roundtrips found, 3 had afternoon departure times, and 0 had evening return flights. If the infomration is not going to be used the system should not request it. The system seemed to slow down as it read through the 9 options. The 8th option seemed to get stuck after reading the outbound option, the system then reread the entire option. 61557 LORRAINE LACY F many true Boulder, CO 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 1 0 long 7 XX 01 1 1 61557_20010817_101800 1 451.78 37 0 0.00 18 5.75 1.13 31 1.72 0.57 3 1.65 0.49 -4.00 -4.00 -4.00 18 18 5.75 1.13 31 1.72 0.57 3 1.65 0.49 7.80 -4.00 -4.00 -4.00 0 19 18.26 15.51 828 43.58 33.66 117 39.50 29.40 42.72 16.90 14.75 22 22 14.91 11.94 828 37.64 31.17 117 33.86 26.27 42.72 42.72 13.59 10.45 0 6.50 11.10 61557_20010817_103015 1 0 -2 1 4 4 5 5 2 5 2 Roundtrip Denver - Baltimore Departing morning Sept 6, returning noon Sept 10 The system did not have trouble recognizing any of the city names, dates, or phrases this time. It doesn't appear like the system uses the time of day information. 61557 LORRAINE LACY F many true Boulder, CO 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 1 0 long 8 XX 01 1 1 61557_20010817_120000 0 1014.51 89 0 0.00 44 6.87 1.97 91 2.07 1.17 6 1.98 1.01 -4.00 -4.00 -4.00 44 44 6.77 2.20 91 2.07 1.17 6 1.98 1.01 12.29 -4.00 -4.00 -4.00 0 45 15.02 15.06 1507 33.49 31.37 120 31.52 28.79 59.97 14.00 13.57 52 52 11.80 10.34 1507 28.98 24.63 98 27.63 22.84 41.32 41.32 11.22 9.56 0 38.50 34.10 61557_20010817_123943 1 1 0 1 2 2 4 2 1 5 3 Roundtrip Denver - Wash DC Depart 5pm Nov 4, return 7pm Nov 6 Desired Accomodation: Hyatt Crystal City No car The instruction state that you can say "Start Over" at any time. None of the options found were exactly what I was looking for so I wanted to try again. After the last option I said "Start Over" the system repeated the last option. I tried this several times with no luck. There should be someway to specify wither car or hotel. I wanted a hotel but not a car. The system insisted that I pick a car type. I tried no car, no car required, etc. with no luck. I could not specify a hotel in Crystal City. The only Hyatt the system found was Fairlakes. There should be some way to speicfy what city you want the hotel in. It seems like it currently assumes you will stay in the same city the airport is in. 61557 LORRAINE LACY F many true Boulder, CO 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 1 0 long 9 05 01 2 1 61557_20010822_155300 0 389.32 23 0 0.00 11 28.64 53.88 33 3.00 3.63 13 2.00 1.56 -4.00 -4.00 -4.00 11 11 20.40 50.26 33 3.00 3.63 13 2.00 1.56 171.78 -4.00 -4.00 -4.00 0 12 5.27 7.22 128 10.67 7.78 31 8.82 4.64 20.50 3.88 5.65 14 14 3.06 2.43 128 9.14 5.86 26 7.85 3.41 10.09 10.09 2.52 1.41 0 45.50 72.70 61557_20010822_160534 1 1 0 0 1 2 2 1 1 5 1 61557 LORRAINE LACY F many true Boulder, CO 3-5 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 1 0 long 10 06 01 2 1 61557_20010823_112300 1 1031.35 103 0 0.00 51 7.37 3.02 90 1.76 0.71 4 1.72 0.64 -4.00 -4.00 -4.00 51 51 7.37 3.02 90 1.76 0.71 4 1.72 0.64 15.49 -4.00 -4.00 -4.00 0 52 10.64 6.88 1302 25.04 14.56 51 24.53 14.23 21.27 10.43 6.79 56 56 9.30 6.01 1302 23.25 14.20 51 22.75 13.81 21.27 21.27 9.09 5.84 0 8.90 7.80 61557_20010823_114604 1 1 1 2 4 4 4 5 1 5 1 61573 LUANN BELTRAN F many true Durham, NC 3-5 3-5 true N/A true N/A true N/A someoneElseForMe InetSite 20to50k Yes morethan3 0 0 long 1 01 03 2 1 61573_20010601_151843 1 284.20 41 7 2.91 22 2.04 1.20 60 2.73 2.37 11 2.33 1.53 6.28 1.83 0.76 22 22 2.04 1.20 60 2.73 2.37 11 2.33 1.53 6.28 6.28 1.83 0.76 0 19 9.46 9.96 518 27.26 25.09 89 23.83 20.73 -4.00 -4.00 -4.00 37 35 4.48 7.09 642 17.35 23.44 113 14.69 17.22 42.92 -4.00 -4.00 -4.00 1 8.30 18.20 61573_20010601_154832 1 -1 -1 1 4 4 2 4 2 5 1 61573 LUANN BELTRAN F many true Durham, NC 3-5 3-5 true N/A true N/A true N/A someoneElseForMe InetSite 20to50k Yes morethan3 0 0 long 2 02 03 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61573_20010606_154445 0 -1 -1 -2 -2 -2 -2 -2 -2 -2 -2 61573 LUANN BELTRAN F many true Durham, NC 3-5 3-5 true N/A true N/A true N/A someoneElseForMe InetSite 20to50k Yes morethan3 0 0 long 3 03 03 2 1 61573_20010607_085347 1 472.60 68 17 12.76 37 2.62 1.54 144 3.89 3.23 11 3.69 3.04 -4.00 -4.00 -4.00 37 37 2.59 1.58 144 3.89 3.23 11 3.69 3.04 6.24 -4.00 -4.00 -4.00 0 31 9.25 11.90 1064 34.32 33.85 108 31.87 31.50 -4.00 -4.00 -4.00 55 53 5.44 8.79 1278 23.24 29.29 156 20.78 23.14 61.95 -4.00 -4.00 -4.00 5 21.10 43.20 61573_20010607_140544 1 -1 -1 0 3 4 2 2 1 5 1 61573 LUANN BELTRAN F many true Durham, NC 3-5 3-5 true N/A true N/A true N/A someoneElseForMe InetSite 20to50k Yes morethan3 0 0 long 4 04 03 2 1 61573_20010613_210302 1 283.84 46 -2 -2.00 24 -2.00 -2.00 46 1.92 1.89 7 1.70 1.58 -2.00 -2.00 -2.00 24 -2 -2.00 -2.00 46 1.92 1.89 7 1.70 1.58 -2.00 -2.00 -2.00 -2.00 -2 22 8.24 8.33 705 32.05 34.74 134 27.19 26.89 -4.00 -4.00 -4.00 36 35 5.14 5.73 754 20.94 23.68 95 18.83 20.28 31.50 -4.00 -4.00 -4.00 -2 14.90 17.40 61573_20010613_211116 1 -1 -1 0 3 4 3 4 1 5 1 61573 LUANN BELTRAN F many true Durham, NC 3-5 3-5 true N/A true N/A true N/A someoneElseForMe InetSite 20to50k Yes morethan3 0 0 long 5 XX 03 1 1 61573_20010803_093649 0 517.19 84 13 8.25 43 2.04 1.00 94 2.19 1.92 9 2.02 1.62 -4.00 -4.00 -4.00 45 45 1.94 1.07 96 2.13 1.89 9 1.98 1.59 5.48 -4.00 -4.00 -4.00 2 41 7.90 6.56 1195 29.15 35.01 123 26.80 32.03 -4.00 -4.00 -4.00 65 64 4.91 4.00 1233 18.97 19.12 72 18.14 18.06 18.56 -4.00 -4.00 -4.00 2 19.20 22.20 61573_20010803_095609 1 0 1 0 2 4 2 2 1 5 2 I wanted to fly from Raleigh to Baltimore October 26 in the evening, returning to Raleigh on October 28 in mid-morning. No car or hotel needed. This is the worst performance to date! When I called the first time, the system was able to give me flights that were okay on Friday, but too early on Sunday. When I kept telling it "no" to the Sunday flights, it did not give me later flights as I was trying to instruct it. it stuck an early flight in the itinerary, and I could not get it to fix it. Then, I said start over. When I started over, it kept thinking Boston and not Baltimore. I kept trying to correct it, and then it thought Newark. I was livid. Then, I said start over. Somehow, I then started it over. The system heard Baltimore. but somehow, it never asked me for my return flight information. I answered the rental car and hotel information and then wondered why I never got asked about a return flight from Baltimore. I requested that the itinerary get sent to me in the e-mail. The e-mail was sent to me, but it had a price of the one-way ticket with no flight information! So, this call in my mind was a bust! The system flunked, and this was so easy! Rachael 61573 LUANN BELTRAN F many true Durham, NC 3-5 3-5 true N/A true N/A true N/A someoneElseForMe InetSite 20to50k Yes morethan3 0 0 long 6 XX 03 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61573_20010810_143056 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 Wanted to fly from Raleigh (RDU) to Boston on August 22, returning Aug 24. Wanted to fly direct on US Air or Midway. No car. No hotel. Visiting a friend and taking the "T" for transportation. 61573 LUANN BELTRAN F many true Durham, NC 3-5 3-5 true N/A true N/A true N/A someoneElseForMe InetSite 20to50k Yes morethan3 0 0 long 7 XX 03 1 1 61573_20010922_101755 0 280.91 39 -2 -2.00 20 -2.00 -2.00 32 1.60 1.35 6 1.37 0.90 -2.00 -2.00 -2.00 20 -2 -2.00 -2.00 32 1.60 1.35 6 1.37 0.90 -2.00 -2.00 -2.00 -2.00 -2 19 10.67 10.98 769 40.47 38.21 114 36.39 34.79 46.70 8.67 6.85 31 31 6.45 6.14 769 24.81 24.80 80 22.97 22.97 28.75 28.75 5.71 4.61 -2 14.30 25.00 61573_20010922_103335 1 1 1 1 4 5 4 4 1 5 3 Fly to Newark from RDU Oct 15-18, leaving both destinations in the morning. No car. Wanted to stay in NYC hotel after taking NJ Transit to the city. I told the system I did not like the return leg, but it seemed to confirm that. Surprisingly, though, it found a cheaper flight for me and the price dropped from $402.50 to considerabley lower. I was happy that it offered a cheaper flight as I had not heard of this feature before. I wanted to tell the system to get a hotel in NYC, but it asked onl;y for Newark. I tried to tell it to get a hotel in NYC, but it does not seem to understand. Perhaps it is not used to people getting hotels in cities near the airport. This is problematic in that many towns and cities share an airport with a more major town. This time the system made some computer noises that showed that the system was working (I guess). I had not heard these previously. The one thing that makes this system frustrating is that I am never sure that I am getting the best price with this system. (The internet seems much easier on expedia.com.) Also, I am not sure what to tell the system when it starts going down the wrong path and interpreting "no" as "yes" as it does on occassion. (like accepting the second leg of my trip when I said no.) And I was not sure hwo to tell it that I wanted a hotel room in NYC. 61573 LUANN BELTRAN F many true Durham, NC 3-5 3-5 true N/A true N/A true N/A someoneElseForMe InetSite 20to50k Yes morethan3 0 0 long 8 XX 03 1 1 61573_20010922_103635 1 278.23 30 1 3.36 15 1.94 0.71 29 1.93 1.75 6 1.64 1.39 -4.00 -4.00 -4.00 16 16 1.82 0.84 29 1.81 1.76 6 1.53 1.41 3.11 -4.00 -4.00 -4.00 1 15 13.05 14.41 646 43.07 60.54 222 30.29 36.17 50.08 10.41 10.52 23 23 8.23 7.14 646 28.09 26.00 79 25.77 24.06 27.67 27.67 7.35 5.88 0 15.20 31.30 61573_20010922_104415 1 0 -2 1 4 5 4 4 2 4 1 Syracuse from RDU on Dec 20, returning evening Dec 25. No car or hotel. The syetem is easier to understand than in my earliest calls. It used to say my name and sound very much like a robot. Now, it sounds more human. The itinerary it gave me was okay, but I thought the flights could be better. It gave me a long layover in Pittsburgh on Christmas Day. This is bad for most people, but I do have relatives in Pittsburgh, so this would work out for me. I would expect the system not to give an itinerary with such a long layover if bettter flights were available. Still, not comfortable with system as I never know if it is picking exactly what I give it or it is trying to balance price and layover times if there are flights similar to what I give it. I still feel better about the internet options available to me. 61573 LUANN BELTRAN F many true Durham, NC 3-5 3-5 true N/A true N/A true N/A someoneElseForMe InetSite 20to50k Yes morethan3 0 0 long 9 05 03 2 1 61573_20011001_224552 1 404.39 58 1 1.23 29 1.80 0.80 55 1.90 1.78 9 1.64 1.16 -4.00 -4.00 -4.00 30 30 1.74 0.85 55 1.83 1.78 9 1.59 1.18 5.00 -4.00 -4.00 -4.00 1 29 9.57 9.38 1164 40.14 43.37 124 37.14 40.99 -4.00 -4.00 -4.00 45 45 6.01 6.53 1164 25.87 27.59 94 24.32 25.85 34.26 -4.00 -4.00 -4.00 0 11.90 23.30 61573_20011001_225904 1 1 1 2 4 5 4 5 3 4 1 61573 LUANN BELTRAN F many true Durham, NC 3-5 3-5 true N/A true N/A true N/A someoneElseForMe InetSite 20to50k Yes morethan3 0 0 long 10 06 03 2 1 61573_20011001_230423 1 551.92 73 10 6.17 39 1.74 0.71 84 2.15 1.97 7 2.03 1.82 -4.00 -4.00 -4.00 40 40 1.63 0.83 84 2.10 1.97 7 1.97 1.83 4.03 -4.00 -4.00 -4.00 1 34 11.19 10.66 1465 43.09 42.57 154 39.73 38.38 -4.00 -4.00 -4.00 57 57 6.40 7.12 1514 26.56 26.66 97 25.30 25.13 34.80 -4.00 -4.00 -4.00 2 14.00 22.50 61573_20011001_231932 1 1 1 1 4 5 4 4 3 4 1 61581 LUCINDA DAILEY F a few true New York, NY 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 1 0 long 1 01 04 2 1 61581_20010626_145315 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61581_20010626_151532 1 -1 -1 1 4 4 3 2 4 5 1 61581 LUCINDA DAILEY F a few true New York, NY 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 1 0 long 2 02 04 2 1 61581_20010702_152348 1 359.23 39 0 0.00 19 2.78 1.02 35 1.84 1.21 5 1.67 0.97 -4.00 -4.00 -4.00 19 19 2.78 1.02 35 1.84 1.21 5 1.67 0.97 5.24 -4.00 -4.00 -4.00 0 20 12.68 21.28 394 19.70 20.98 77 16.68 16.51 31.65 11.68 21.38 25 25 5.53 6.55 394 15.76 16.36 70 13.50 12.08 28.26 28.26 4.58 4.62 0 32.40 31.60 61581_20010702_153342 1 0 -2 1 5 5 5 4 5 5 1 61581 LUCINDA DAILEY F a few true New York, NY 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 1 0 long 3 03 04 2 1 61581_20010711_164926 1 651.35 87 0 0.00 43 2.51 1.85 114 2.65 4.44 26 2.10 2.56 9.93 2.33 1.46 43 43 2.51 1.85 114 2.65 4.44 26 2.10 2.56 10.16 9.93 2.33 1.46 0 44 9.96 13.49 915 20.80 25.04 161 17.53 12.77 -4.00 -4.00 -4.00 58 57 6.25 8.30 930 16.03 20.74 153 13.63 9.85 58.45 -4.00 -4.00 -4.00 0 37.20 41.90 61581_20010711_171314 1 1 0 1 2 4 2 2 4 5 2 61581 LUCINDA DAILEY F a few true New York, NY 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 1 0 long 4 04 04 2 1 61581_20010815_141739 1 897.67 139 0 0.00 69 2.17 1.07 151 2.19 2.64 17 1.97 1.93 8.97 2.07 0.68 69 69 2.17 1.07 151 2.19 2.64 17 1.97 1.93 8.97 8.97 2.07 0.68 0 70 8.62 10.61 1241 17.73 19.67 146 15.87 12.14 57.25 7.92 8.89 86 86 5.46 6.52 1241 14.43 15.85 139 12.96 8.20 53.90 53.90 4.89 3.85 0 24.80 23.20 61581_20010820_102848 1 1 1 2 3 4 3 3 4 5 3 61581 LUCINDA DAILEY F a few true New York, NY 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 1 0 long 5 XX 04 1 1 61581_20010906_132807 1 334.86 45 0 0.00 22 2.54 2.28 59 2.68 3.96 17 2.00 2.39 9.98 2.19 1.59 22 22 2.54 2.28 59 2.68 3.96 17 2.00 2.39 9.98 9.98 2.19 1.59 0 23 10.31 14.99 546 23.74 27.25 86 20.91 24.18 52.65 8.39 12.09 27 27 7.39 8.88 546 20.22 22.64 75 18.12 20.21 30.91 30.10 6.52 7.78 0 4.80 13.60 61581_20010906_133927 1 0 -2 1 4 5 5 4 4 5 3 Chicago to Newark on 9/19 in the morning returning to Chicago on 9/21 in the early evening i first asked for chicago to new york and it only gave me one option which i thought was weird considering both airports are major hubs 61581 LUCINDA DAILEY F a few true New York, NY 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 1 0 long 6 XX 04 1 1 61581_20010906_134211 0 -3.00 32 0 0.00 16 2.85 2.49 56 3.50 5.34 19 2.47 3.50 9.96 2.38 1.68 16 16 2.85 2.49 56 3.50 5.34 19 2.47 3.50 9.96 9.96 2.38 1.68 0 16 3.76 2.57 162 10.13 7.73 31 8.73 5.55 11.00 3.28 1.76 17 16 3.76 2.57 177 10.41 7.58 31 9.13 5.58 11.00 11.00 3.28 1.76 0 30.40 37.50 61581_20010906_134733 1 0 -2 0 1 4 2 1 2 5 1 newark to the bahamas on oct. 25 in the afternoon/returning to newark on oct. 28 in the evening it did not understand the bahamas: it thought i said daka, nevada, and irvine!!! 61581 LUCINDA DAILEY F a few true New York, NY 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 1 0 long 7 XX 04 1 1 61581_20010920_182702 1 219.86 35 0 0.00 17 1.90 0.70 32 1.88 1.76 8 1.50 0.82 4.21 1.76 0.38 17 17 1.90 0.70 32 1.88 1.76 8 1.50 0.82 4.21 4.21 1.76 0.38 0 18 8.41 17.89 351 19.50 24.52 98 14.88 15.20 79.27 4.24 2.80 19 19 5.70 7.07 351 18.47 21.95 87 14.67 14.78 32.79 32.79 4.19 2.72 0 12.10 17.60 61581_20010924_141202 1 0 -2 1 5 5 5 5 5 5 1 Newark to Las Vegas departing 9/28 in the early am returning 9/30 in the evening 61581 LUCINDA DAILEY F a few true New York, NY 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 1 0 long 8 XX 04 1 1 61581_20011001_132510 1 215.04 29 0 0.00 14 2.29 2.19 31 2.21 3.72 15 1.23 0.60 9.86 1.70 0.18 14 14 2.29 2.19 31 2.21 3.72 15 1.23 0.60 9.86 9.86 1.70 0.18 0 15 10.38 13.91 275 18.33 21.63 92 13.07 7.52 48.69 7.64 9.35 18 18 5.56 6.95 275 15.28 17.48 81 11.41 6.23 31.89 31.89 4.01 2.32 0 6.30 14.30 61581_20011001_133815 1 1 0 1 4 5 4 4 4 5 2 leaving from newark to amsterdam on 10/12 in the evening returning on 10/15 in the evening on continental with a hotel room at the marriot when it asked my preffered airline i said continental but it asked a second time; it could not find the marriot; i requested a summary but did not get it 61581 LUCINDA DAILEY F a few true New York, NY 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 1 0 long 9 05 04 2 1 61581_20011003_162120 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61581_20011003_162917 1 1 0 0 1 5 2 1 1 5 1 61581 LUCINDA DAILEY F a few true New York, NY 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 50to99k Yes morethan3 1 0 long 10 06 04 2 1 61581_20011003_163458 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61581_20011003_165255 1 1 0 0 2 4 2 2 4 5 1 61603 LUCY DICKEY F never true X, IL 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 1 01 05 2 1 61603_20010605_165431 1 211.65 18 0 0.00 9 1.39 1.75 34 3.78 3.73 12 2.75 2.25 -4.00 -4.00 -4.00 9 9 1.39 1.75 34 3.78 3.73 12 2.75 2.25 5.31 -4.00 -4.00 -4.00 0 9 12.42 10.89 322 35.78 30.15 107 26.88 14.95 39.24 9.07 4.47 9 9 12.42 10.89 322 35.78 30.15 107 26.88 14.95 39.24 39.24 9.07 4.47 0 0.00 0.00 61603_20010605_170625 1 -1 -1 1 4 4 4 4 4 5 1 61603 LUCY DICKEY F never true X, IL 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 2 02 05 2 1 61603_20010606_145845 1 290.28 26 0 0.00 13 1.64 1.81 63 4.85 5.00 14 4.08 4.36 -4.00 -4.00 -4.00 13 13 1.64 1.81 63 4.85 5.00 14 4.08 4.36 4.96 -4.00 -4.00 -4.00 0 13 12.44 14.37 458 35.23 38.43 141 26.42 22.57 52.49 9.11 8.21 13 13 12.44 14.37 458 35.23 38.43 141 26.42 22.57 52.49 52.49 9.11 8.21 0 7.90 25.00 61603_20010606_151158 1 -1 -1 1 4 2 4 4 4 5 1 61603 LUCY DICKEY F never true X, IL 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 3 03 05 2 1 61603_20010619_145255 0 105.17 10 0 0.00 5 2.21 2.89 29 5.80 7.46 17 3.00 4.69 -4.00 -4.00 -4.00 5 5 2.21 2.89 29 5.80 7.46 17 3.00 4.69 6.42 -4.00 -4.00 -4.00 0 5 12.12 9.70 173 34.60 24.95 77 24.00 8.98 28.56 8.01 3.57 5 5 12.12 9.70 173 34.60 24.95 77 24.00 8.98 28.56 28.56 8.01 3.57 0 10.30 50.00 61603_20010619_150155 1 -1 -1 0 2 4 2 2 2 5 1 61603 LUCY DICKEY F never true X, IL 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 4 04 05 2 1 61603_20010628_151944 1 395.61 24 0 0.00 12 2.41 2.88 77 6.42 7.67 19 5.27 6.89 -4.00 -4.00 -4.00 12 12 2.41 2.88 77 6.42 7.67 19 5.27 6.89 7.09 -4.00 -4.00 -4.00 0 12 15.42 17.80 493 41.08 43.88 176 28.82 11.49 69.72 10.49 5.18 12 12 15.42 17.80 493 41.08 43.88 176 28.82 11.49 69.72 69.72 10.49 5.18 0 6.50 18.20 61603_20010628_153332 1 1 0 1 4 4 2 2 3 5 1 61603 LUCY DICKEY F never true X, IL 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 5 XX 05 1 1 61603_20010730_162611 1 320.37 28 0 0.00 14 1.79 2.18 64 4.57 5.30 19 3.46 3.43 -4.00 -4.00 -4.00 14 14 1.79 2.18 64 4.57 5.30 19 3.46 3.43 7.71 -4.00 -4.00 -4.00 0 14 11.67 9.50 478 34.14 26.94 108 28.46 17.23 38.40 9.62 5.80 14 14 11.67 9.50 478 34.14 26.94 108 28.46 17.23 38.40 38.40 9.62 5.80 0 6.30 23.10 61603_20010730_163905 1 1 0 1 4 4 4 2 4 5 2 8/7 ORDPHL around 10A 8/10 PHLORD around 12-1p When I suggest a noon departure time, I would assume he would have told me about the 12:45 departure time. I think he should tell the closest departure before and after the requested time. 61603 LUCY DICKEY F never true X, IL 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 6 XX 05 1 1 61603_20010818_181912 1 264.35 72 50 0.00 61 0.23 0.76 35 0.57 1.87 12 0.38 1.14 -4.00 -4.00 -4.00 61 61 0.23 0.76 35 0.57 1.87 12 0.38 1.14 4.82 -4.00 -4.00 -4.00 0 11 12.43 14.85 395 35.91 39.85 143 25.20 19.05 52.11 8.46 7.25 61 61 2.24 7.74 619 10.15 25.77 143 7.93 19.27 52.11 52.11 1.41 4.26 50 2.70 1.70 61603_20010818_183042 1 0 0 0 4 2 4 2 2 5 1 10/10 ordnas 6a 10/16 nasord 12p On my return, he had me connecting through ATL and then through ORD to get to ORD. When he asked if I wanted the itin. repeated, I pushed 2 to hear it again and then he stopped talking. 61603 LUCY DICKEY F never true X, IL 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 7 XX 05 1 28 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61603_20010822_194154 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 9/1 ORDDFW 4p 9/2 DFWORD 10A After I was told to enter my personal id number and hit the # sign, there was no response...... 61603 LUCY DICKEY F never true X, IL 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 8 XX 05 1 27 61603_20010823_145431 1 203.89 22 0 0.00 11 1.47 2.20 54 4.91 5.80 18 3.60 4.06 -4.00 -4.00 -4.00 11 11 1.47 2.20 54 4.91 5.80 18 3.60 4.06 7.61 -4.00 -4.00 -4.00 0 11 11.60 10.73 385 35.00 30.22 113 27.20 16.46 39.49 8.81 5.74 11 11 11.60 10.73 385 35.00 30.22 113 27.20 16.46 39.49 39.49 8.81 5.74 0 1.90 10.00 61603_20010823_152236 1 0 0 1 5 5 4 5 5 5 2 9/1 ORDDFW 4p 9/2 DFWORD 10A 61603 LUCY DICKEY F never true X, IL 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 9 05 05 2 1 61603_20010828_151228 1 333.58 32 0 0.00 16 1.20 1.49 60 3.75 4.28 14 3.07 3.41 -4.00 -4.00 -4.00 16 16 1.20 1.49 60 3.75 4.28 14 3.07 3.41 5.54 -4.00 -4.00 -4.00 0 16 12.35 16.55 551 34.44 44.70 191 24.00 16.54 70.14 8.50 6.23 16 16 12.35 16.55 551 34.44 44.70 191 24.00 16.54 70.14 70.14 8.50 6.23 0 1.70 6.70 61603_20010828_152505 1 1 0 1 4 5 4 4 4 5 1 61603 LUCY DICKEY F never true X, IL 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 50to99k No 1 0 0 long 10 06 05 2 1 61603_20010906_102210 0 551.19 52 0 0.00 26 1.55 1.33 145 5.58 4.93 17 5.12 4.44 -4.00 -4.00 -4.00 26 26 1.55 1.34 145 5.58 4.93 17 5.12 4.44 4.38 -4.00 -4.00 -4.00 0 26 8.52 5.24 721 27.73 16.18 61 26.40 14.99 18.93 8.10 4.89 26 26 8.52 5.24 721 27.73 16.18 61 26.40 14.99 20.63 18.93 8.10 4.89 0 6.90 19.20 61603_20010906_103724 1 1 0 0 2 2 2 1 2 5 1 61611 LYDIA TOMLINSON F once true Middletown, NJ 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 long 1 01 08 2 1 61611_20010711_120051 1 313.06 37 0 0.00 18 4.31 1.63 63 3.50 3.15 9 3.18 2.92 -4.00 -4.00 -4.00 18 18 3.73 2.09 63 3.50 3.15 9 3.18 2.92 8.03 -4.00 -4.00 -4.00 0 19 9.98 9.07 515 27.11 27.11 92 23.50 22.73 30.26 8.86 7.85 19 19 9.98 9.07 515 27.11 27.11 92 23.50 22.73 30.26 30.26 8.86 7.85 0 30.20 55.60 61611_20010711_121221 1 0 1 1 4 5 2 2 1 3 1 61611 LYDIA TOMLINSON F once true Middletown, NJ 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 long 2 02 08 2 1 61611_20010712_105415 1 317.78 33 0 0.00 16 4.76 2.02 75 4.69 3.81 14 4.07 2.99 -4.00 -4.00 -4.00 16 16 4.39 2.31 75 4.69 3.81 14 4.07 2.99 9.09 -4.00 -4.00 -4.00 0 17 12.87 15.15 615 36.18 47.96 189 26.63 28.27 59.00 9.98 9.70 17 17 12.87 15.15 615 36.18 47.96 189 26.63 28.27 59.00 59.00 9.98 9.70 0 18.70 31.30 61611_20010712_111021 1 0 -2 1 2 4 2 2 1 3 1 61611 LYDIA TOMLINSON F once true Middletown, NJ 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 long 3 03 08 2 1 61611_20010810_112746 1 -3.00 124 0 0.00 62 4.14 1.94 189 3.05 2.97 13 2.89 2.70 -4.00 -4.00 -4.00 62 62 3.65 2.14 189 3.05 2.97 13 2.89 2.70 8.66 -4.00 -4.00 -4.00 0 62 12.60 10.15 1833 29.56 27.26 162 27.39 21.42 62.20 11.78 7.94 62 62 12.60 10.15 1833 29.56 27.26 162 27.39 21.42 62.20 62.20 11.78 7.94 0 34.90 41.90 61611_20010810_115646 0 1 1 2 1 4 1 1 1 3 1 61611 LYDIA TOMLINSON F once true Middletown, NJ 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 long 4 04 08 2 1 61611_20010817_095401 1 -3.00 114 0 0.00 57 3.98 1.62 167 2.93 2.60 14 2.73 2.15 -4.00 -4.00 -4.00 57 57 3.66 1.77 167 2.93 2.60 14 2.73 2.15 11.31 -4.00 -4.00 -4.00 0 57 10.90 11.48 1465 25.70 33.76 197 22.64 24.85 61.77 9.99 9.29 57 57 10.90 11.48 1465 25.70 33.76 197 22.64 24.85 65.54 61.77 9.99 9.29 0 25.10 47.40 61611_20010817_101733 1 1 1 2 1 5 4 1 1 3 1 61611 LYDIA TOMLINSON F once true Middletown, NJ 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 long 5 XX 08 1 1 61611_20010824_145712 1 900.56 119 0 0.00 59 3.96 1.56 177 3.00 2.72 11 2.86 2.52 -4.00 -4.00 -4.00 59 59 3.44 1.76 177 3.00 2.72 11 2.86 2.52 8.01 -4.00 -4.00 -4.00 0 60 9.83 8.64 1431 23.85 24.25 150 21.71 17.86 55.69 9.05 6.24 60 60 9.83 8.64 1431 23.85 24.25 150 21.71 17.86 55.69 55.69 9.05 6.24 0 20.90 22.00 61611_20010824_151630 1 1 1 2 1 4 1 1 1 3 2 On September 21 travel from Newark Airport to Boise, Idaho on Continental Flight 6543, changing planes in Minneapolis, taking Cont 6271 to Boise. Returning to Newark on September 24, leaving Boise on Continental Flight 6270, changing planes in Minneapolis to Continental 5566 - arriving in Newark at 4:48 Intermediate car from Enterprise for $27 a day. User interface design, as well as speech recognition, needs work. Should be given info up front about need to change planes. Info about flight numbers, times, etc. is presented too fast. Have to try to figure out what the system is thinking and then conform to it. Gave up on trying to get a rental car from Avis and instead accepted one from Enterprise. It's probably less expensive anyway. 61611 LYDIA TOMLINSON F once true Middletown, NJ 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 long 6 XX 08 1 1 61611_20010827_104230 1 933.38 103 0 0.00 51 4.15 2.13 174 3.41 4.63 28 2.92 3.05 -4.00 -4.00 -4.00 51 51 3.79 2.38 174 3.41 4.63 28 2.92 3.05 11.60 -4.00 -4.00 -4.00 0 52 11.54 10.33 1561 30.02 29.22 146 27.75 24.43 54.20 10.70 8.47 52 52 11.54 10.33 1561 30.02 29.22 146 27.75 24.43 54.20 54.20 10.70 8.47 0 41.40 45.10 61611_20010827_110510 1 1 1 2 1 3 1 1 1 2 2 September 8 trip from Newark to Seattle: Northwest 6170 at 12:25 pm, changing planes in Minneapolis to Northwest flight 43, arriving in Seattle at 6:37. Returning to Newark on September 17 on Northwest flgith 592, changing to flight 1548 in Minneapolis, arriving in Newark at 6:20 Tried to rent a mid-size car but finally gave up. Have an Avis economy car for $19.00 a day. VERY FRUSTRATING. I'm trying hard not to just give up and take what Sven wants to give me, but it's difficult. It clear that the grammar accepted at any particular point is limited, and there apparently in no barge-in capability. Couldn't recognize need for non-stop flight. I'm tired of this guy's constant confusion. Why would the caller want to know the number of options (need work on user interface as well as speech recog) I'm not sure how to answer some of the questions above. For example, in answer to the question about knowing whatI can say or do at each point in the dialogue - Sven is training me, so should I say "yes?" Essentially, I can answer the question asked as concisely as possible with no information other than that requested. However, it is not a "positive" that I'm learning what I can do. It just lets me know I wouldn't want to use this system. Sorry to be so negative this morning. 61611 LYDIA TOMLINSON F once true Middletown, NJ 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 long 7 XX 08 1 1 61611_20010828_123648 1 845.31 111 0 0.00 55 4.30 2.22 183 3.33 3.25 15 3.11 2.85 -4.00 -4.00 -4.00 55 55 3.96 2.38 183 3.33 3.25 15 3.11 2.85 14.81 -4.00 -4.00 -4.00 0 56 9.53 6.85 1268 22.64 20.11 122 20.84 15.03 42.92 8.92 5.17 56 56 9.53 6.85 1268 22.64 20.11 122 20.84 15.03 42.92 42.92 8.92 5.17 0 30.60 45.50 61611_20010828_125529 1 1 1 1 1 3 3 3 1 3 1 Sept 14: Continental 1005 at 9:10 am from Newark to Jacksonville Florida. Returning from Jax to Newark on Sept 18 on Continental 1004, leaving at 7:40 am. Car: Avis at $40.00 per day. Intermediate. Are you using a multi-token or single-token system? Sven seems to understand only precisely what he is listening for. I'm not sure how to answer some of the evaluation question. For example, the system worked the way I have come to expect it to work (poorly) but it is not the way I would expect a well-design speech recognition system to work. So I checked neutral. Don't know whether you are interested in the system meeting expectations or the user's learning of the way the system works. Similar issue for the question regarding I knew what I could say at each point in the dialogue. When I travel, I like to get comparisons - which it's very difficult to do with this system. 61611 LYDIA TOMLINSON F once true Middletown, NJ 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 long 8 05 08 1 28 61611_20010920_171619 0 -3.00 52 0 0.00 26 4.91 1.88 113 4.35 3.73 12 4.04 3.46 -4.00 -4.00 -4.00 26 26 4.44 2.26 113 4.35 3.73 12 4.04 3.46 8.97 -4.00 -4.00 -4.00 0 26 10.66 6.75 706 27.15 19.83 75 25.24 17.62 27.19 10.00 5.97 26 26 10.66 6.75 706 27.15 19.83 75 25.24 17.62 27.19 27.19 10.00 5.97 0 17.70 46.20 61611_20010920_172713 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 I was trying to make a reservation from Newark to Minneapolis and back, but after a number of dialogue transactions with the system, it went silent and stayed silent for a long time. I finally decided Sven and gone to sleep, and hung up. 61611 LYDIA TOMLINSON F once true Middletown, NJ 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 long 9 05 08 1 27 61611_20010920_172733 1 419.26 46 0 0.00 23 4.97 2.04 108 4.70 3.98 17 4.14 3.01 -4.00 -4.00 -4.00 23 23 4.70 2.27 108 4.70 3.98 17 4.14 3.01 10.89 -4.00 -4.00 -4.00 0 23 11.92 5.03 643 27.96 14.31 75 25.82 10.21 26.91 11.24 3.92 24 23 11.92 5.03 770 32.08 24.59 127 27.96 14.31 26.91 26.91 11.24 3.92 0 16.70 39.10 61611_20010920_173911 1 0 -2 1 1 1 1 1 1 3 1 Leaving Newark for Minneapolis on Continental #170 at 12:15 pm. on October 8. Returning to Newark from Minneapolis (NOT MNT) at 2:50 on October 12. Interaction was quite frustrating. I had to try twice. The first time the system went dead while I was trying to correct mistakes. The second time I finally accepted times that I didn't really want because I had no confidence that I could get the system to identify the travel times I wanted. 61611 LYDIA TOMLINSON F once true Middletown, NJ 2 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 50to99k Yes 3 0 0 long 10 06 08 2 1 61611_20010921_100242 1 1389.89 157 0 0.00 78 5.16 4.51 464 5.95 8.45 58 5.27 6.01 -4.00 -4.00 -4.00 78 78 4.85 4.64 464 5.95 8.45 58 5.27 6.01 35.54 -4.00 -4.00 -4.00 0 79 10.93 8.85 2133 27.00 24.58 181 25.03 17.32 69.88 10.18 5.81 79 79 10.93 8.85 2133 27.00 24.58 181 25.03 17.32 69.88 69.88 10.18 5.81 0 36.90 38.50 61611_20010921_104153 1 1 1 2 1 1 1 1 1 3 1 61638 LYNETTE INMAN F a few true San Francisco, CA 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 0 0 long 1 01 02 2 1 61638_20010607_012140 1 214.12 26 0 0.00 13 4.31 1.53 24 1.85 1.28 5 1.58 0.90 8.96 3.92 0.65 13 13 4.31 1.53 24 1.85 1.28 5 1.58 0.90 8.96 8.96 3.92 0.65 0 13 11.69 8.94 361 27.77 23.16 80 23.42 17.79 31.23 10.07 7.04 32 32 4.70 3.86 361 11.28 10.27 36 10.48 9.38 14.73 14.73 4.38 3.45 0 0.00 0.00 61638_20010607_114904 1 -1 -1 1 4 2 5 4 2 4 1 61638 LYNETTE INMAN F a few true San Francisco, CA 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 0 0 long 2 02 02 2 1 61638_20010608_184203 1 227.84 28 0 0.00 14 3.99 0.88 24 1.71 1.20 5 1.46 0.78 6.06 3.83 0.67 14 14 3.99 0.88 24 1.71 1.20 5 1.46 0.78 6.06 6.06 3.83 0.67 0 14 11.67 9.15 387 27.64 21.34 62 25.00 19.68 24.45 10.68 8.72 32 32 5.00 3.64 387 12.09 10.01 33 11.42 9.41 12.48 12.48 4.76 3.43 0 8.30 14.30 61638_20010608_185155 1 -1 -1 1 4 4 5 5 2 4 1 61638 LYNETTE INMAN F a few true San Francisco, CA 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 0 0 long 3 03 02 2 1 61638_20010609_013528 1 480.39 66 0 0.00 33 4.16 1.29 63 1.91 1.44 6 1.78 1.26 -4.00 -4.00 -4.00 33 33 4.16 1.29 63 1.91 1.44 6 1.78 1.26 9.86 -4.00 -4.00 -4.00 0 33 9.47 8.03 746 22.61 19.64 108 19.94 12.47 43.12 8.42 5.37 70 70 4.37 3.14 746 10.66 8.32 36 10.29 7.79 14.32 14.32 4.22 2.92 0 4.80 9.10 61638_20010609_015322 1 -1 -1 1 2 3 2 2 1 4 1 61638 LYNETTE INMAN F a few true San Francisco, CA 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 0 0 long 4 04 02 2 1 61638_20010814_175044 0 -3.00 42 0 0.00 21 5.24 5.05 42 2.00 1.41 5 1.85 1.27 -4.00 -4.00 -4.00 21 21 3.97 1.42 42 2.00 1.41 5 1.85 1.27 6.37 -4.00 -4.00 -4.00 0 21 10.32 6.56 520 24.76 16.43 57 23.15 15.06 23.03 9.68 6.03 48 48 4.47 3.27 520 10.83 8.57 35 10.32 7.88 14.54 14.54 4.26 2.95 0 97.60 14.30 61638_20010814_181258 1 1 0 0 1 1 1 1 1 4 1 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 1 01 06 2 28 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61646_20010611_213528 1 -1 -1 1 3 5 5 3 2 5 1 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 2 02 06 2 28 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61646_20010618_212051 1 -1 -1 1 3 3 4 4 2 3 1 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 3 01 06 2 27 61646_20010624_105639 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61646_20010624_113249 1 -1 -1 1 4 5 4 3 2 3 1 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 4 02 06 2 27 61646_20010702_213146 1 292.68 30 0 0.00 15 6.07 6.24 67 4.47 3.09 9 4.14 2.93 -4.00 -4.00 -4.00 15 15 4.19 1.68 67 4.47 3.09 9 4.14 2.93 6.43 -4.00 -4.00 -4.00 0 15 12.14 9.61 443 29.53 21.93 82 25.79 17.07 37.92 10.30 6.68 19 19 9.58 6.29 443 23.32 15.20 67 20.89 11.23 29.46 29.46 8.48 4.16 0 25.40 60.00 61646_20010702_215602 1 0 -2 1 3 5 5 2 1 3 1 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 5 03 06 2 1 61646_20010708_111523 0 425.90 42 0 0.00 21 5.55 2.14 161 7.67 7.14 24 6.85 6.24 10.35 5.31 1.88 21 21 5.55 2.14 161 7.67 7.14 24 6.85 6.24 10.35 10.35 5.31 1.88 0 21 13.05 8.20 657 31.29 18.44 63 29.70 17.39 26.79 12.37 7.77 33 33 8.31 3.53 657 19.91 8.52 40 19.28 7.84 15.38 15.38 8.08 3.35 0 29.60 61.90 61646_20010708_113235 1 1 0 0 1 1 1 1 1 5 1 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 6 04 06 2 1 61646_20010715_200341 1 368.29 28 0 0.00 14 6.81 5.08 94 6.71 6.17 19 5.77 5.26 -4.00 -4.00 -4.00 14 14 5.27 3.13 94 6.71 6.17 19 5.77 5.26 10.75 -4.00 -4.00 -4.00 0 14 14.48 8.97 484 34.57 21.19 78 31.23 17.81 32.22 13.11 7.68 20 20 10.13 5.50 484 24.20 12.87 59 22.37 10.19 23.42 23.42 9.43 4.65 0 16.00 57.10 61646_20010715_203624 1 1 0 1 2 4 3 2 1 5 1 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 7 XX 06 1 1 61646_20010728_174944 1 395.55 46 0 0.00 23 4.46 2.20 120 5.22 7.16 27 4.23 5.49 10.00 4.21 1.89 23 23 4.46 2.20 120 5.22 7.16 27 4.23 5.49 10.00 10.00 4.21 1.89 0 23 10.89 7.83 613 26.65 18.05 74 24.50 15.15 34.60 9.81 6.02 29 29 8.63 4.96 613 21.14 12.42 59 19.79 10.25 25.56 25.56 8.03 3.81 0 58.70 65.20 61646_20010728_180321 1 1 0 1 1 2 3 2 1 5 1 I want to leave Det., MI on the morning of Aug. 12 for Jacksonville, FLA; I want to return to Det from Jacksonville on Aug. 18; I want to rent a mid size car while in Jacksonville. The "operator" repeated the travel information at least 3times. "She" also did not offer to book a car or hotel and, I couldn't make her understand that I wanted to book a car for the week I was in Fla. 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 8 XX 06 1 1 61646_20010805_212731 1 240.65 18 0 0.00 9 16.84 20.70 48 5.33 5.27 16 4.00 3.66 -4.00 -4.00 -4.00 9 9 16.84 20.70 48 5.33 5.27 16 4.00 3.66 55.63 -4.00 -4.00 -4.00 0 9 8.56 6.59 208 23.11 18.04 49 19.88 16.26 18.83 7.27 5.72 11 11 7.00 4.14 208 18.91 11.86 38 17.00 10.57 12.26 12.14 6.48 3.98 0 25.00 66.70 61646_20010805_214813 1 1 0 1 3 3 3 3 2 5 1 Depart Det for New York, La Guardia, on Sept 9 in the evening; Return from N Y to Detroit on Sept 16th in the afternoon; rent a compact car to use while in N Y The operator was unable to provide information on hotels or car rentals. Also, she never returned to tell me the price of the flight even though I requested it (it is a real flight) Finally, "she" said "excuse me" every time I rattled a paper but did not respond to my request to price the flight. 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 9 XX 06 1 1 61646_20010815_214018 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61646_20010815_215919 1 1 0 1 1 4 3 3 1 3 1 Depart Det on 12/27 in the morning for a trip to Colorado Springs. Return to Detroit on 1/1/02, leaving in the morning. Rent a mid-size car while in Colorado Springs. As in the past, the operator does not provide accurate responses to my requests for flight information. "She" booked me on the wrong date; "she" did not listen to what I was asking, etc. The system continues to present a frustrating booking experience. 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 10 XX 06 1 1 61646_20010822_210508 1 260.19 22 0 0.00 11 12.53 19.23 100 9.09 8.07 28 7.20 5.35 -4.00 -4.00 -4.00 11 11 12.53 19.23 100 9.09 8.07 28 7.20 5.35 70.02 -4.00 -4.00 -4.00 0 11 9.27 5.07 261 23.73 12.39 43 21.80 11.19 17.77 8.42 4.44 14 13 7.84 3.22 322 23.00 13.68 61 20.08 8.56 12.05 12.01 7.49 3.10 0 43.00 81.80 61646_20010822_211821 1 0 -2 1 1 3 2 3 1 5 2 Leave Det for Washington D C on Sept 6. I asked to return in the morning of either Sept. 8 or Sept 9, whichever was the cheapest fare I asked for her to price the cost of the trip (Sept 6; Sept.8) I waited a long time for her to give me a price of $514.50. She asked if she could E Mail the reservation to me. I said no because the cost of the flight is too high. I asked her to change it to a return trip of Sept. 9. Instead, she tried to book me on a plane to Hong Kong! 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 11 05 06 2 1 61646_20010831_223829 1 332.00 32 0 0.00 16 6.81 3.20 152 9.50 8.45 24 8.53 7.78 -4.00 -4.00 -4.00 16 16 6.11 4.13 152 9.50 8.45 24 8.53 7.78 11.08 -4.00 -4.00 -4.00 0 16 11.82 8.40 469 29.31 20.13 72 26.47 17.18 30.38 10.58 7.02 20 20 9.45 5.11 469 23.45 12.83 45 22.32 12.11 17.85 16.49 9.08 4.97 0 25.00 68.80 61646_20010831_225225 1 1 0 1 3 4 4 4 1 5 1 61646 MABEL DOUGHERTY F never true Detroit, MI 0 0 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k No 0 0 0 long 12 06 06 2 1 61646_20010903_210805 0 501.30 53 -2 -2.00 27 -2.00 -2.00 236 8.74 7.98 28 8.00 7.13 -2.00 -2.00 -2.00 27 -2 -2.00 -2.00 236 8.74 7.98 28 8.00 7.13 -2.00 -2.00 -2.00 -2.00 -2 26 -1.48 8.76 709 27.27 18.26 76 25.32 15.64 -4.00 -4.00 -4.00 34 33 -4.58 6.33 736 21.65 11.55 57 20.58 9.86 10.55 -4.00 -4.00 -4.00 -2 39.40 73.10 61646_20010903_212343 1 1 0 1 1 4 4 4 1 5 1 61662 MAGGIE ELDER F a few true Rockville, MD 2 2 true true N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 1 1 short 1 XX 06 1 1 61662_20010613_131432 1 195.42 24 0 0.00 12 4.93 2.49 42 3.50 1.98 6 3.27 1.90 -4.00 -4.00 -4.00 12 12 4.93 2.49 42 3.50 1.98 6 3.27 1.90 12.41 -4.00 -4.00 -4.00 0 12 8.89 6.54 273 22.75 16.26 44 20.82 15.54 18.42 8.02 6.09 16 15 7.11 3.54 337 21.06 14.76 64 18.20 9.64 12.32 12.32 6.74 3.35 0 21.40 33.30 61662_20010614_104755 1 -1 -1 1 4 5 4 4 5 5 3 Depart from BWI via US Air flight 2632 @ 6:10am non stop arrive in Atlanta @7:56am on June 19, 2001 Atlanta City Council Transportation Meetings during stay in Altanta. Return from Altanta via US Air flight 2705 @ 8:20pm non-stop arrive BWI @ 10:19pm on June 22, 2001. hotel reservation and rental car info would also be welcomed. 61662 MAGGIE ELDER F a few true Rockville, MD 2 2 true true N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 1 1 short 2 XX 06 1 1 61662_20010621_135145 0 320.79 29 -2 -2.00 15 -2.00 -2.00 37 2.47 2.61 10 1.93 1.64 -2.00 -2.00 -2.00 16 -2 -2.00 -2.00 59 3.69 5.50 22 2.47 2.61 -2.00 -2.00 -2.00 -2.00 -2 14 11.56 9.18 385 27.50 21.06 69 24.31 18.05 -4.00 -4.00 -4.00 20 20 7.77 3.99 385 19.25 10.50 36 18.37 10.00 13.26 -4.00 -4.00 -4.00 -2 14.30 23.10 61662_20010621_135956 1 -1 -1 1 4 4 2 3 4 5 3 Transportation Seminar planned in Cleveland Ohio, two employees attending, June 25-27th. At one point in my itial call the systems mis-understood my statement I was unsure how to change the information , so I hung up and called back. 61662 MAGGIE ELDER F a few true Rockville, MD 2 2 true true N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 1 1 short 3 XX 06 1 1 61662_20010621_140134 1 348.74 34 0 0.00 17 4.47 1.17 59 3.47 2.67 10 3.06 2.14 -4.00 -4.00 -4.00 17 17 4.16 1.57 59 3.47 2.67 10 3.06 2.14 7.51 -4.00 -4.00 -4.00 0 17 13.33 10.05 515 30.29 22.34 83 27.00 18.32 34.58 12.00 8.70 26 25 8.71 5.62 620 23.85 21.59 105 20.60 14.15 25.14 25.14 8.02 4.55 0 13.60 17.60 61662_20010621_142206 1 -1 -1 1 4 4 2 3 4 5 1 Management Council Meeting attending are four for operations department maangers. Travel from BWI airport to Vancouver Canada. We tried for nonstop trips yet none were available. Some information given too quickly, do I have the option of the system repeating verbal information? 61662 MAGGIE ELDER F a few true Rockville, MD 2 2 true true N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k No 2 1 1 short 4 XX 06 1 1 61662_20010627_093257 1 130.46 16 0 0.00 8 4.59 1.94 44 5.50 4.66 14 4.29 3.40 7.89 4.12 1.53 8 8 4.59 1.94 44 5.50 4.66 14 4.29 3.40 7.89 7.89 4.12 1.53 0 8 10.36 5.41 220 27.50 14.67 45 25.00 13.88 17.98 9.27 4.80 11 10 8.28 2.92 286 26.00 15.86 66 22.00 9.17 11.93 11.54 7.92 2.86 0 15.60 37.50 61662_20010627_094440 1 -1 -1 0 2 4 1 2 4 5 2 depart LAX to BWI (for two) and a return trip to LAX(for one) other party to Dallas unable to book trip for texas return. Computer system personnel from Aleph computer systems being brought to office to fine tune new computer software program for transportation company. I need return trip to Texas for technician not LAX, unsure how to request that information from the system as the end did not ask if I needed return to another destination. System assumed return trip would be back to beginning departure point. Thanks 61670 MANDY BURKETT F a few true Rockville, X 3-5 5-10 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 long 1 01 05 2 1 61670_20010606_114643 1 149.98 18 0 0.00 9 1.04 2.06 29 3.22 4.55 15 1.75 1.16 -4.00 -4.00 -4.00 9 9 1.04 2.06 29 3.22 4.55 15 1.75 1.16 6.49 -4.00 -4.00 -4.00 0 9 10.80 10.92 282 31.33 31.91 112 21.25 10.85 38.48 7.34 3.61 9 9 10.80 10.92 282 31.33 31.91 112 21.25 10.85 38.48 38.48 7.34 3.61 0 0.00 0.00 61670_20010606_115809 1 -1 -1 1 5 5 5 5 5 4 3 61670 MANDY BURKETT F a few true Rockville, X 3-5 5-10 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 long 2 02 05 2 1 61670_20010607_162713 1 312.25 28 0 0.00 14 1.31 2.08 43 3.07 3.58 15 2.15 1.07 -4.00 -4.00 -4.00 14 14 1.30 2.08 43 3.07 3.58 15 2.15 1.07 7.26 -4.00 -4.00 -4.00 0 14 11.57 10.36 464 33.14 28.33 121 26.38 13.29 43.83 9.09 4.79 14 14 11.57 10.36 464 33.14 28.33 121 26.38 13.29 43.83 43.83 9.09 4.79 0 2.30 7.70 61670_20010607_164018 1 -1 -1 1 5 5 5 5 5 4 1 61670 MANDY BURKETT F a few true Rockville, X 3-5 5-10 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 long 3 03 05 2 1 61670_20010608_064500 1 282.49 32 0 0.00 16 0.56 0.66 40 2.50 2.42 11 1.93 0.88 -4.00 -4.00 -4.00 16 16 0.56 0.66 40 2.50 2.42 11 1.93 0.88 2.52 -4.00 -4.00 -4.00 0 16 10.41 14.21 482 30.13 39.11 167 21.00 14.55 60.31 7.09 5.18 16 16 10.41 14.21 482 30.13 39.11 167 21.00 14.55 60.31 60.31 7.09 5.18 0 12.50 20.00 61670_20010608_125646 1 -1 -1 0 4 5 5 4 5 4 1 61670 MANDY BURKETT F a few true Rockville, X 3-5 5-10 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 long 4 04 05 2 1 61670_20010609_071106 1 406.97 38 0 0.00 19 0.71 1.19 47 2.47 2.72 12 1.94 1.47 -4.00 -4.00 -4.00 19 19 0.67 1.21 47 2.47 2.72 12 1.94 1.47 5.42 -4.00 -4.00 -4.00 0 19 10.86 16.92 593 31.21 43.14 199 21.89 14.91 76.11 7.23 6.23 19 19 10.86 16.92 593 31.21 43.14 199 21.89 14.91 76.11 76.11 7.23 6.23 0 14.90 22.20 61670_20010609_105253 1 -1 -1 0 4 5 5 4 5 4 1 61670 MANDY BURKETT F a few true Rockville, X 3-5 5-10 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 long 5 XX 05 1 1 61670_20010618_125108 1 172.45 20 0 0.00 10 0.94 1.77 27 2.70 4.06 14 1.44 0.88 -4.00 -4.00 -4.00 10 10 0.94 1.77 27 2.70 4.06 14 1.44 0.88 5.90 -4.00 -4.00 -4.00 0 10 11.35 10.66 344 34.40 31.11 112 25.78 15.89 38.48 8.34 5.07 10 10 11.35 10.66 344 34.40 31.11 112 25.78 15.89 38.48 38.48 8.34 5.07 0 11.10 22.20 61670_20010618_130116 1 -1 -1 1 5 5 5 5 5 4 4 I booked a flight from DCA on 2/25 on US #2299 leaving washington at 8:45am and arriving in MCO at 11:00am. Returning to DCA on 3/3 on US #480 leaving orlando at 12 noon and arriving in dca at 2:09pm. The total cost was $294.50 I tried to call the 877 number this weekend and it did not work. 61670 MANDY BURKETT F a few true Rockville, X 3-5 5-10 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 long 6 XX 05 1 1 61670_20010622_101731 1 248.59 30 0 0.00 15 1.01 1.44 34 2.27 3.39 14 1.43 1.02 -4.00 -4.00 -4.00 15 15 0.87 1.42 34 2.27 3.39 14 1.43 1.02 5.01 -4.00 -4.00 -4.00 0 15 9.63 10.17 473 31.53 29.35 111 25.86 20.18 39.64 7.49 6.10 15 15 9.63 10.17 473 31.53 29.35 111 25.86 20.18 39.64 39.64 7.49 6.10 0 41.20 21.40 61670_20010622_144806 1 -1 -1 1 5 5 5 5 5 4 4 I booked a flight from BDL on 2/25 on US #2709 leaving at 11:15am and arriving in MCO at 2:04pm. Returning on 3/4 on US #2610 leaving MCO at 12:10pm and arriving at 4:07pm. Total for this trip is $217.50 61670 MANDY BURKETT F a few true Rockville, X 3-5 5-10 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 long 7 XX 05 1 1 61670_20010701_172540 1 222.15 28 0 0.00 14 1.11 2.60 39 2.79 2.75 11 2.15 1.46 -4.00 -4.00 -4.00 14 14 1.11 2.60 39 2.79 2.75 11 2.15 1.46 9.77 -4.00 -4.00 -4.00 0 14 9.27 8.59 386 27.57 25.23 109 21.31 9.72 36.88 7.15 3.40 14 14 9.27 8.59 386 27.57 25.23 109 21.31 9.72 36.88 36.88 7.15 3.40 0 17.50 30.80 61670_20010701_180453 1 1 0 1 5 5 5 5 5 4 4 I booked a flight on 7/5 from DCA on US #6862 to LGA leaving DCA at 1pm arriving at 2:11pm. Returning on 7/8 from LGA at 1pm on US #6863 arriving in DCA at 2pm. Total cost was $295. 61670 MANDY BURKETT F a few true Rockville, X 3-5 5-10 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 long 8 XX 05 1 1 61670_20010704_181042 1 188.84 22 0 0.00 11 2.58 4.26 36 3.27 3.58 13 2.30 1.64 -4.00 -4.00 -4.00 11 11 2.58 4.26 36 3.27 3.58 13 2.30 1.64 12.96 -4.00 -4.00 -4.00 0 11 10.10 10.28 345 31.36 31.31 115 23.00 15.31 38.29 7.28 4.50 11 11 10.10 10.28 345 31.36 31.31 115 23.00 15.31 38.29 38.29 7.28 4.50 0 5.60 10.00 61670_20010704_182027 1 1 0 1 5 5 5 5 5 4 4 I booked a flight on 7/18 from Dca to Bos on US #6406 leaving Washington at 9:30am arriving at 10:57am. Returning on 7/25 on US #6517 leaving Boston at 10am and arriving in Boston at 11:36am. The total for this trip was $189.00 61670 MANDY BURKETT F a few true Rockville, X 3-5 5-10 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 long 9 05 05 2 1 61670_20010709_124246 0 490.41 56 0 0.00 28 0.90 1.62 60 2.14 2.09 11 1.81 1.18 -4.00 -4.00 -4.00 28 28 0.78 1.60 60 2.14 2.09 11 1.81 1.18 7.44 -4.00 -4.00 -4.00 0 28 7.57 12.19 655 23.39 33.47 173 17.85 16.45 63.93 5.48 5.26 28 28 7.57 12.19 655 23.39 33.47 173 17.85 16.45 63.93 63.93 5.48 5.26 0 31.70 35.70 61670_20010709_125543 1 1 0 1 5 5 5 5 5 4 1 61670 MANDY BURKETT F a few true Rockville, X 3-5 5-10 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 long 10 06 05 2 1 61670_20010711_114831 1 474.47 50 0 0.00 25 0.71 0.97 57 2.28 2.69 11 1.92 2.02 -4.00 -4.00 -4.00 25 25 0.70 0.98 57 2.28 2.69 11 1.92 2.02 4.29 -4.00 -4.00 -4.00 0 25 9.96 13.18 775 31.00 36.96 192 24.29 15.85 68.30 7.53 5.21 25 25 9.96 13.18 775 31.00 36.96 192 24.29 15.85 68.30 68.30 7.53 5.21 0 6.90 12.50 61670_20010711_122332 1 1 0 1 5 5 5 5 5 4 1 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 1 01 06 2 1 61689_20010724_134613 1 274.62 26 0 0.00 13 8.16 14.01 25 1.92 1.19 5 1.67 0.78 -4.00 -4.00 -4.00 13 13 8.16 14.01 25 1.92 1.19 5 1.67 0.78 54.30 -4.00 -4.00 -4.00 0 13 11.84 9.52 385 29.62 22.84 76 25.75 18.90 34.00 9.99 7.11 17 17 9.05 6.05 385 22.65 15.63 60 20.31 12.72 25.50 25.50 8.02 4.46 0 4.00 7.70 61689_20010724_141003 1 0 -2 1 5 5 4 5 4 5 1 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 2 XX 06 1 29 61689_20010727_105904 0 380.04 44 0 0.00 22 4.83 2.01 55 2.50 1.57 7 2.29 1.23 -4.00 -4.00 -4.00 23 22 4.83 2.01 55 2.39 1.62 7 2.18 1.30 10.67 -4.00 -4.00 -4.00 0 22 11.22 5.69 615 27.95 14.57 47 27.05 14.28 17.24 10.94 5.66 31 31 7.96 3.22 615 19.84 7.80 41 19.13 6.85 16.11 16.11 7.69 2.89 0 23.60 42.90 61689_20010727_111004 1 0 1 1 4 4 4 3 4 5 3 Dulles to Atlanta: Delta Flt. 1425 to Atlanta Depart @ 6:00 am. Atlanta To Dulles Delta Flt. 434 to Dulles Depart @ 5:00 pm. After giving all of the information I was suppose to get a price on what the ticket would cost. The system never responded with that information even though I kept asking for it. It would just beep, so I am not sure if the call was completed or not. Also, if the system does not recognize the information given the only way to restart is to hang up and call back. There isn't a set way of correcting incorrect information. 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 3 03 06 2 1 61689_20010813_120734 1 677.45 70 0 0.00 35 6.64 5.38 94 2.69 2.40 10 2.47 2.06 -4.00 -4.00 -4.00 35 35 6.64 5.38 94 2.69 2.40 10 2.47 2.06 29.55 -4.00 -4.00 -4.00 0 35 11.52 9.24 973 27.80 21.11 85 26.12 18.89 37.03 10.76 8.22 47 47 8.57 5.87 973 20.70 13.75 64 19.76 12.28 27.45 27.45 8.16 5.20 0 23.40 28.60 61689_20010813_122755 1 1 0 1 4 5 5 4 4 5 1 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 4 04 06 2 1 61689_20010813_123454 1 440.77 46 0 0.00 23 4.80 1.50 66 2.87 2.10 9 2.59 1.65 -4.00 -4.00 -4.00 23 23 4.80 1.50 66 2.87 2.10 9 2.59 1.65 8.39 -4.00 -4.00 -4.00 0 23 13.17 12.27 704 30.61 26.33 125 26.32 16.81 59.74 11.05 7.05 30 30 10.09 8.40 704 23.47 19.21 109 20.52 10.57 49.34 49.34 8.74 4.03 0 32.40 39.10 61689_20010813_130127 1 0 0 1 5 5 5 5 4 5 1 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 5 XX 06 1 1 61689_20010823_131058 1 453.68 38 0 0.00 19 7.40 4.39 35 1.84 0.90 4 1.72 0.75 -4.00 -4.00 -4.00 19 19 7.40 4.39 35 1.84 0.90 4 1.72 0.75 21.64 -4.00 -4.00 -4.00 0 19 15.36 16.22 695 36.58 34.23 160 29.72 17.17 76.09 11.99 7.03 26 26 11.22 11.90 695 26.73 26.29 144 22.04 11.13 65.88 65.88 9.04 4.24 0 8.60 15.80 61689_20010823_132605 1 0 -2 1 5 5 5 5 5 5 2 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 6 XX 06 1 1 61689_20010824_100848 1 275.71 26 0 0.00 13 6.34 3.90 24 1.85 1.14 4 1.67 0.98 -4.00 -4.00 -4.00 13 13 6.34 3.90 24 1.85 1.14 4 1.67 0.98 14.92 -4.00 -4.00 -4.00 0 13 13.78 10.80 419 32.23 23.53 78 28.42 19.94 35.35 11.98 9.03 19 19 9.42 6.01 419 22.05 14.04 62 19.83 10.47 26.70 26.70 8.47 4.44 0 12.50 23.10 61689_20010926_170354 1 1 1 1 4 5 5 4 4 5 2 # Date Airline Flt From To Depart Arrive Stops 01 Mon Sep 3 UA 7227 IAD CAK 917am 1047am (nonstop) (Availability information will be checked when you book.) UA flight 7227 From IAD To CAK Aircraft: Jetstream 41 Turboprop 02 Wed Sep 5 UA 7370 CAK IAD 705am 820am (nonstop) The total cost for this itinerary is 491.00 The system works great, however, if you have to make car or hotel arrangements you are not able to do so. 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 7 XX 06 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61689_20010926_170809 1 0 1 1 4 4 4 4 4 5 1 01 Thu Aug 23 AA 1603 BWI DFW 733pm 936pm From BWI To DFW Aircraft: Boeing 727 Stretch Jet 02 Thu Aug 23 AA 2041 DFW LAS 1032pm 1119pm (nonstop) (Availability information will be checked when you book.) AA flight 2041 From DFW To LAS Aircraft: McDonnell Douglas MD-80 Jet * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 03 Sun Oct 7 AA 129 LAS SJC 1013am 1135am (nonstop) (Availability information will be checked when you book.) AA flight 129 From LAS To SJC Aircraft: McDonnell Douglas MD-80 Jet 04 Sun Oct 7 AA 1188 SJC SEA 200pm 403pm (nonstop) (Availability information will be checked when you book.) AA flight 1188 From SJC To SEA Aircraft: McDonnell Douglas MD-80 Jet * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 05 Wed Oct 10 AA 1752 SEA DFW 1048am 438pm (nonstop) (Availability information will be checked when you book.) AA flight 1752 From SEA To DFW Aircraft: McDonnell Douglas MD-80 Jet 06 Wed Oct 10 AA 496 DFW BWI 533pm 935pm (nonstop) (Availability information will be checked when you book.) AA flight 496 From DFW To BWI Aircraft: McDonnell Douglas MD-80 Jet * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * The total cost for this itinerary is 2271.50 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 8 XX 06 1 1 61689_20010928_113307 1 250.62 28 0 0.00 14 5.65 3.68 24 1.71 0.83 3 1.62 0.77 -4.00 -4.00 -4.00 14 14 5.65 3.68 24 1.71 0.83 3 1.62 0.77 16.29 -4.00 -4.00 -4.00 0 14 11.18 9.46 369 26.36 19.78 78 22.38 13.58 37.81 9.13 5.77 18 18 8.69 6.02 369 20.50 13.25 62 18.06 8.51 28.24 28.24 7.54 3.64 0 8.30 14.30 61689_20010928_153519 1 1 1 1 4 5 5 5 5 5 1 01 Sat Oct 13 UA 7575 IAD CMH 306pm 436pm From IAD To CMH 02 Tue Oct 16 UA 7576 CMH IAD 506pm 626pm UA flight 7576 From CMH To IAD The total cost for this itinerary is 187.50 When trying to make arrangements, I aksed for a specific time that I knew existed for a flight itin. but the system would not give me that flight. For example, I suggest that I would like to be on the 5:00 United flight and the system would only give me a 3:30 flight. 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 9 XX 06 1 1 61689_20010928_154518 1 171.41 22 0 0.00 11 4.91 1.75 34 3.09 2.26 6 2.80 2.15 -4.00 -4.00 -4.00 11 11 4.91 1.75 34 3.09 2.26 6 2.80 2.15 8.02 -4.00 -4.00 -4.00 0 11 9.43 5.98 248 22.55 13.34 40 20.80 12.67 19.60 8.42 5.21 14 14 7.41 3.24 248 17.71 8.10 35 16.38 6.65 12.30 12.30 7.04 3.04 0 11.80 36.40 61689_20010928_160838 1 1 0 1 5 5 5 5 5 5 1 01 Mon Oct 1 CO 177 PHL IAH 205pm 431pm (nonstop) (Availability information will be checked when you book.) CO flight 177 From PHL To IAH Aircraft: Boeing 737-500 Jet 02 Fri Oct 5 CO 1476 IAH PHL 1103am 323pm (nonstop) (Availability information will be checked when you book.) CO flight 1476 From IAH To PHL Aircraft: Boeing 737-300 Jet 01 Mon Oct 1 CO 177 PHL IAH 205pm 431pm (nonstop) (Availability information will be checked when you book.) CO flight 177 From PHL To IAH Aircraft: Boeing 737-500 Jet 02 Fri Oct 5 CO 1476 IAH PHL 1103am 323pm (nonstop) (Availability information will be checked when you book.) CO flight 1476 From IAH To PHL Aircraft: Boeing 737-300 Jet 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 10 05 06 2 1 61689_20010930_004641 1 552.69 48 0 0.00 24 5.33 2.08 71 2.96 2.42 11 2.61 1.75 9.14 5.17 1.96 24 24 5.33 2.08 71 2.96 2.42 11 2.61 1.75 10.31 9.14 5.17 1.96 0 24 16.28 10.54 969 40.38 22.74 121 36.87 15.24 56.65 14.52 6.23 34 34 11.49 7.95 969 28.50 18.33 105 26.18 12.57 47.82 47.82 10.39 4.77 0 16.90 20.80 61689_20011001_113118 1 1 0 1 5 5 5 5 5 2 1 61689 MANUELA WORLEY F many true X, MD morethan10 0 true N/A N/A N/A N/A N/A forOther NonInetAgent none Yes 0 0 0 long 11 06 06 2 1 61689_20011001_113535 0 726.91 74 0 0.00 37 5.85 4.56 97 2.62 1.66 6 2.53 1.58 -4.00 -4.00 -4.00 37 37 5.85 4.56 97 2.62 1.66 6 2.53 1.58 30.16 -4.00 -4.00 -4.00 0 37 12.52 6.98 1132 30.59 16.76 54 29.94 16.52 21.96 12.25 6.89 52 52 8.90 3.72 1132 21.77 9.87 43 21.35 9.49 17.29 15.62 8.77 3.64 0 14.40 24.30 61689_20011001_115443 1 1 0 1 4 2 4 2 4 5 1 61697 MARCY JEWELL F many true Ashland, X 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 1 01 08 2 1 61697_20010611_175311 1 271.73 28 0 0.00 14 10.46 21.08 65 4.64 6.88 22 3.31 4.92 -4.00 -4.00 -4.00 14 14 4.42 4.34 65 4.64 6.88 22 3.31 4.92 15.69 -4.00 -4.00 -4.00 0 14 8.03 8.15 318 22.71 25.59 91 17.46 17.06 28.71 6.44 5.80 15 14 8.03 8.15 325 21.67 24.99 91 16.71 16.62 28.71 28.71 6.44 5.80 0 32.30 57.10 61697_20010611_180839 1 -1 -1 1 5 4 5 5 5 4 1 61697 MARCY JEWELL F many true Ashland, X 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 2 02 08 2 1 61697_20010612_171240 1 196.10 29 0 0.00 14 4.41 2.04 46 3.29 3.63 12 2.62 2.72 -4.00 -4.00 -4.00 14 14 3.82 2.45 46 3.29 3.63 12 2.62 2.72 10.23 -4.00 -4.00 -4.00 0 15 8.48 8.78 335 22.33 27.19 97 17.00 18.36 30.64 6.90 6.53 15 15 8.48 8.78 335 22.33 27.19 97 17.00 18.36 30.64 30.64 6.90 6.53 0 45.70 42.90 61697_20010612_172410 1 -1 -1 1 5 5 5 5 5 4 1 61697 MARCY JEWELL F many true Ashland, X 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 3 03 08 2 1 61697_20010613_190711 1 -3.00 78 0 0.00 39 11.36 27.46 84 2.15 2.60 13 1.87 1.92 -4.00 -4.00 -4.00 39 39 3.46 2.26 84 2.15 2.60 13 1.87 1.92 12.06 -4.00 -4.00 -4.00 0 39 9.21 12.27 902 23.13 33.92 161 19.50 25.59 59.01 7.90 9.26 39 39 9.21 12.27 902 23.13 33.92 161 19.50 25.59 59.01 59.01 7.90 9.26 0 36.90 41.00 61697_20010613_193042 1 -1 -1 1 4 3 4 3 5 4 1 61697 MARCY JEWELL F many true Ashland, X 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 4 04 08 2 1 61697_20010614_214839 0 226.58 37 0 0.00 18 5.58 5.79 37 2.06 1.51 6 1.82 1.19 -4.00 -4.00 -4.00 18 18 4.00 1.56 37 2.06 1.51 6 1.82 1.19 6.77 -4.00 -4.00 -4.00 0 19 5.49 2.72 249 13.11 7.99 36 11.83 5.91 12.02 5.12 2.28 19 19 5.49 2.72 249 13.11 7.99 36 11.83 5.91 12.02 12.02 5.12 2.28 0 32.40 27.80 61697_20010614_221232 1 -1 -1 0 4 5 5 1 1 4 1 61697 MARCY JEWELL F many true Ashland, X 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 5 XX 08 1 1 61697_20010722_195708 0 751.88 122 0 0.00 61 5.70 2.93 242 3.97 4.05 18 3.73 3.64 16.83 5.52 2.57 61 61 5.70 2.93 242 3.97 4.05 18 3.73 3.64 16.83 16.83 5.52 2.57 0 61 5.18 2.64 728 11.93 7.04 36 11.53 6.36 12.01 5.06 2.51 61 61 5.18 2.64 728 11.93 7.04 36 11.53 6.36 12.01 12.01 5.06 2.51 0 50.40 73.80 61697_20010722_203855 1 1 0 0 1 1 4 1 1 4 3 I was trying to fly from Huntington, WV to Roanoke,Va on 7/23 and from Roanoke, Va to New Orleans on 7/25. Leaving New Orleans on 7/27 back to Huntington, Wv. I had the hardest time with this call. The computer had me leaving from Newark and San Juan, PR. I didn't have any problems with the internal flighting but when leaving New Orleans it kept wanting to bring me back to Washington, DC. It never did give me a chance to make car and hotel reservations. It seemed like the computer wasn't listening to what I was saying. I couldn't get it to start over and it just started coming up with new cities. This is not at all the way it has done in the past. It had me very agitated. 61697 MARCY JEWELL F many true Ashland, X 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 6 XX 08 1 1 61697_20010722_201129 0 353.88 70 0 0.00 35 4.62 1.46 80 2.29 1.36 6 2.18 1.22 -4.00 -4.00 -4.00 35 35 4.37 1.79 80 2.29 1.36 6 2.18 1.22 7.74 -4.00 -4.00 -4.00 0 35 4.60 2.59 394 11.26 6.93 36 10.53 5.51 12.03 4.38 2.28 35 35 4.60 2.59 394 11.26 6.93 36 10.53 5.51 12.03 12.03 4.38 2.28 0 42.50 45.70 61697_20010722_204309 1 1 1 0 1 1 1 1 3 4 2 I was going from Lexington, KY to Honolulu, HI on American Airlines on July 28 returning from Hawaii on August 10. The computer did tell me it had my reservations for the airlines but never told me what they were and it also didn't give me a chance to make my hotel or my car reservations. In the previous times I had used the computer, I didn't have any problem with it understanding me. I'm not sure if it was ready for the previous trips set up. In my last 2 experiences, it was saying different cities and finally I just started over on the second one. It still did not give me final flights nor did it give me the chance for hotel and car reservations.- 61697 MARCY JEWELL F many true Ashland, X 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 7 XX 08 1 1 61697_20010824_140546 1 -3.00 90 0 0.00 45 5.57 9.29 76 1.69 1.72 10 1.50 1.17 -4.00 -4.00 -4.00 45 45 4.09 7.78 76 1.69 1.72 10 1.50 1.17 53.72 -4.00 -4.00 -4.00 0 45 9.13 7.43 1010 22.44 21.13 101 20.66 17.60 35.98 8.52 6.27 45 45 9.13 7.43 1010 22.44 21.13 101 20.66 17.60 35.98 35.98 8.52 6.27 0 36.80 40.00 61697_20010824_171010 1 1 1 2 4 4 4 4 4 4 1 Leaving 8/27 from Lexington, KY at 6:45 a.m. on United flight 5593 stopover in Chicago at 7:08 departing for Phoenix at 8:22 on American flight 471. Cost is $752 Rental car in Phoenix is a Hertz economy for $36/day. Hotel reservations at the Holiday Inn Sunspree Resort for $53/night. Had a problem getting reservations out of Huntington, WV or Charleston, WV. The sytem would not recognize either airport. 61697 MARCY JEWELL F many true Ashland, X 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 8 XX 08 1 1 61697_20010824_141856 1 -3.00 44 0 0.00 22 4.03 3.80 28 1.27 1.03 5 1.10 0.62 -4.00 -4.00 -4.00 22 22 2.68 1.69 28 1.27 1.03 5 1.10 0.62 7.89 -4.00 -4.00 -4.00 0 22 10.44 7.59 580 26.36 22.16 99 22.90 15.47 35.18 9.26 5.34 22 22 10.44 7.59 580 26.36 22.16 99 22.90 15.47 35.18 35.18 9.26 5.34 0 14.30 18.20 61697_20010824_172047 1 1 1 2 5 5 5 5 5 4 3 Leaving Cincinnati, OH on Sept. 1 departing at 8:50 a.m. on Delta flight 5481 through CAK arriving at 9:50 a.m. departing at 11:15 on Air Tran Airways Flight 925 to Orlando. Cost of ticket is $446. Compact rental car from Hertz is $14/day. 61697 MARCY JEWELL F many true Ashland, X 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 9 05 08 2 1 61697_20010929_165021 1 -3.00 192 0 0.00 96 4.24 1.92 307 3.20 2.94 15 3.07 2.69 -4.00 -4.00 -4.00 96 96 4.22 1.96 307 3.20 2.94 15 3.07 2.69 10.98 -4.00 -4.00 -4.00 0 96 10.84 9.04 2477 25.80 24.30 184 24.14 18.11 69.86 10.22 6.72 96 96 10.84 9.04 2477 25.80 24.30 184 24.14 18.11 69.86 69.86 10.22 6.72 0 29.00 43.80 61697_20010929_173613 1 1 0 1 1 1 1 1 1 4 2 61697 MARCY JEWELL F many true Ashland, X 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 2 0 0 long 10 06 08 2 1 61697_20010929_174154 1 -3.00 248 0 0.00 124 5.41 3.38 521 4.20 4.06 21 4.07 3.78 -4.00 -4.00 -4.00 124 124 5.13 3.55 521 4.20 4.06 21 4.07 3.78 17.82 -4.00 -4.00 -4.00 0 124 11.46 9.83 3441 27.75 28.58 213 26.24 23.24 68.34 11.00 8.41 124 124 11.46 9.83 3441 27.75 28.58 213 26.24 23.24 71.24 68.34 11.00 8.41 0 33.80 51.60 61697_20010929_182957 1 1 0 0 2 2 1 1 1 4 1 61700 MARGO ACKERMAN F a few true Los Angeles, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 long 1 01 09 2 1 61700_20010925_184909 1 444.29 40 0 0.00 20 2.58 1.88 51 2.55 3.05 15 1.89 0.88 10.38 2.17 0.42 20 20 2.58 1.88 51 2.55 3.05 15 1.89 0.88 10.38 10.38 2.17 0.42 0 20 8.85 14.45 371 18.55 23.64 90 14.79 17.07 61.46 6.08 7.64 21 21 7.13 8.70 371 17.67 20.18 80 14.55 14.63 35.35 35.35 5.71 5.97 0 11.80 15.00 61700_20010925_190221 1 0 -2 1 2 3 4 4 2 4 1 61700 MARGO ACKERMAN F a few true Los Angeles, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 long 2 02 09 2 1 61700_20010926_160023 0 869.81 80 0 0.00 40 2.52 1.12 97 2.42 1.85 8 2.28 1.64 5.96 2.43 0.98 40 40 2.52 1.12 97 2.42 1.85 8 2.28 1.64 5.96 5.96 2.43 0.98 0 40 8.97 10.48 732 18.30 11.07 39 17.77 10.69 49.60 7.93 8.26 45 45 6.07 2.98 732 16.27 8.42 31 15.93 8.21 11.31 11.31 5.95 2.91 0 6.20 15.00 61700_20010926_162157 1 0 -2 0 1 2 2 2 2 4 1 61700 MARGO ACKERMAN F a few true Los Angeles, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 long 3 03 09 2 1 61700_20010928_153523 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61700_20010928_154924 1 1 1 0 2 3 3 2 1 4 1 61700 MARGO ACKERMAN F a few true Los Angeles, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 long 4 04 09 2 1 61700_20010928_160443 0 456.60 56 0 0.00 28 2.30 1.10 60 2.14 1.84 10 1.85 1.03 7.15 2.12 0.57 28 28 2.30 1.10 60 2.14 1.84 10 1.85 1.03 7.15 7.15 2.12 0.57 0 28 4.63 3.48 317 11.32 7.70 37 10.37 5.94 13.44 4.30 3.08 30 30 4.16 2.33 317 10.57 5.28 21 10.21 4.98 8.66 8.66 4.01 2.21 0 6.70 14.30 61700_20010928_162120 1 1 0 0 2 2 3 3 1 4 1 61700 MARGO ACKERMAN F a few true Los Angeles, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 long 5 XX 09 1 1 61700_20010930_225529 1 401.97 36 0 0.00 18 2.28 0.81 36 2.00 1.78 8 1.65 1.00 4.79 2.14 0.53 18 18 2.28 0.81 36 2.00 1.78 8 1.65 1.00 4.79 4.79 2.14 0.53 0 18 10.25 21.59 322 17.89 24.99 87 13.82 18.64 90.28 5.54 8.45 19 19 6.84 9.69 322 16.95 21.39 84 13.22 14.33 37.36 37.36 5.14 6.44 0 2.80 5.60 61700_20010930_230342 1 0 -2 1 4 4 3 4 2 4 3 Going from Burbank, CA to Cleveland on November 21 (anytime) and returning from on November 25 in the afternoon. I successfully booked tickets and found it easy to do so. However, the system found three flights and went through them VERY quickly. I could not get it to repeat the options, so I picked the one I was able to get down all information for. 61700 MARGO ACKERMAN F a few true Los Angeles, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 long 6 XX 09 1 1 61700_20010930_230631 1 336.49 30 0 0.00 15 2.24 1.13 24 1.60 1.18 5 1.36 0.74 6.06 1.97 0.43 15 15 2.24 1.13 24 1.60 1.18 5 1.36 0.74 6.06 6.06 1.97 0.43 0 15 10.44 19.93 282 18.80 27.29 87 13.93 20.46 74.83 5.84 9.27 16 16 7.32 10.44 282 17.63 23.21 84 13.20 15.53 37.57 37.57 5.30 6.87 0 4.20 6.70 61700_20010930_231521 1 0 -2 1 4 4 4 4 2 4 3 Depart Burbank, CA the morning of 12/20 and fly to Cleveland, return the afternoon of 12/26 The system found three flights for me and I successfully booked one. I just miss being able to interact and ask questions of a real human being. I'm not sure I would use this system other than for locating flights. I don't think I would use it to purchase flights. 61700 MARGO ACKERMAN F a few true Los Angeles, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 long 7 XX 09 1 1 61700_20011001_231655 1 364.84 30 0 0.00 15 2.04 0.54 25 1.67 1.23 5 1.43 0.85 3.45 1.94 0.39 15 15 2.04 0.54 25 1.67 1.23 5 1.43 0.85 3.45 3.45 1.94 0.39 0 15 11.86 25.27 283 18.87 27.97 92 13.64 20.04 97.27 5.76 9.30 16 16 7.33 10.65 283 17.69 23.67 82 13.40 16.89 37.46 37.46 5.32 7.23 0 0.00 0.00 61700_20011001_232431 1 0 -2 1 4 4 4 4 2 4 3 Going from Los Angeles (LAX) on the morning of 12/22 to Cleveland, Ohio. Returning on 12/29 in the afternoon. The system goes too fast when it provides the choices and it is difficult to get it to repeat them. I was able to successfully book a flight though, expecting the choices to go by quickly, I was prepared! Also, if I were really buying this ticket, I would want to know how I was going to receive the tickets or if they were e-tickets. They system doesn't tell me. Just says "goodbye!" 61700 MARGO ACKERMAN F a few true Los Angeles, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 long 8 XX 09 1 1 61700_20011001_232839 1 458.66 34 0 0.00 17 2.46 2.09 38 2.24 3.38 15 1.44 0.81 10.46 1.96 0.37 17 17 2.46 2.09 38 2.24 3.38 15 1.44 0.81 10.46 10.46 1.96 0.37 0 17 14.41 24.73 401 23.59 31.19 91 19.38 26.75 78.58 10.40 19.00 19 19 8.74 10.89 401 21.11 24.58 83 17.67 20.05 36.27 36.27 7.21 8.86 0 0.00 0.00 61700_20011001_233620 1 0 -2 1 4 4 4 4 2 4 3 Going from Los Angeles (LAX) to Cleveland on 11/21 in the morning; returning on 11/25 in the afternoon. No car or hotel required. The system gives the choices too fast! I had to start over to hear them again. When I started over, the system only gave me the opportunity to change my return flight, not my outbound flight. I successfully found a flight though, after having him repeat the choices (by starting over). 61700 MARGO ACKERMAN F a few true Los Angeles, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 long 9 05 09 2 1 61700_20011002_161439 0 81.67 8 0 0.00 4 3.54 1.83 14 3.50 2.89 6 2.67 -4.00 5.46 2.91 -4.00 4 4 3.54 1.83 14 3.50 2.89 6 2.67 -4.00 5.46 5.46 2.91 -4.00 0 4 6.11 2.59 63 15.75 6.60 23 13.33 -4.00 -4.00 -4.00 -4.00 4 4 6.11 2.59 63 15.75 6.60 23 13.33 -4.00 8.66 -4.00 -4.00 -4.00 0 28.60 50.00 61700_20011002_161737 1 1 0 0 1 2 2 2 1 4 1 61700 MARGO ACKERMAN F a few true Los Angeles, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 long 10 06 09 2 1 61700_20011002_162144 0 1592.14 142 0 0.00 71 2.21 0.82 127 1.79 1.38 10 1.67 0.97 7.08 2.14 0.58 71 71 2.21 0.82 127 1.79 1.38 10 1.67 0.97 7.08 7.08 2.14 0.58 0 71 9.53 15.53 1321 18.61 18.71 112 17.27 15.07 104.93 8.17 10.53 79 79 6.58 6.74 1321 16.72 15.00 105 15.59 11.20 48.58 48.58 6.04 4.78 0 12.60 15.50 61700_20011002_164810 1 1 1 2 3 3 3 3 2 4 1 61735 MARSHA HUTCHINS F many true Rockville, MD morethan10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 10to20k Yes morethan3 0 0 long 1 01 02 2 1 61735_20010612_142416 1 237.53 28 0 0.00 14 4.35 1.00 23 1.64 1.15 5 1.38 0.65 7.23 4.13 0.57 14 14 4.35 1.00 23 1.64 1.15 5 1.38 0.65 7.23 7.23 4.13 0.57 0 14 12.12 9.33 393 28.07 21.97 80 24.08 16.76 31.32 10.65 7.82 33 33 4.83 3.85 393 11.91 10.36 36 11.16 9.56 14.85 14.85 4.52 3.46 0 0.00 0.00 61735_20010612_143513 1 -1 -1 1 5 5 4 4 3 5 1 61735 MARSHA HUTCHINS F many true Rockville, MD morethan10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 10to20k Yes morethan3 0 0 long 2 02 02 2 1 61735_20010613_110022 0 -3.00 18 0 0.00 9 5.06 2.33 25 2.78 2.39 8 2.13 1.46 -4.00 -4.00 -4.00 9 9 5.03 2.41 25 2.78 2.39 8 2.13 1.46 8.57 -4.00 -4.00 -4.00 0 9 12.35 6.69 275 30.56 16.59 50 28.13 15.93 22.00 11.14 6.02 21 21 5.26 2.96 275 13.10 8.39 26 12.45 8.06 9.85 9.37 5.06 2.88 0 8.00 22.20 61735_20010613_111705 1 -1 -1 0 4 4 2 3 3 5 1 61735 MARSHA HUTCHINS F many true Rockville, MD morethan10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 10to20k Yes morethan3 0 0 long 3 03 02 2 1 61735_20010614_134018 1 572.76 82 0 0.00 41 4.90 1.71 89 2.17 1.96 8 2.02 1.75 -4.00 -4.00 -4.00 41 41 4.67 2.08 89 2.17 1.96 8 2.02 1.75 10.45 -4.00 -4.00 -4.00 0 41 8.23 5.08 839 20.46 12.05 53 19.65 11.01 20.18 7.93 4.76 76 76 4.37 2.74 839 11.04 8.01 36 10.71 7.52 14.34 14.34 4.24 2.50 0 15.70 17.10 61735_20010614_135633 1 -1 -1 0 2 2 1 2 1 5 1 61735 MARSHA HUTCHINS F many true Rockville, MD morethan10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 10to20k Yes morethan3 0 0 long 4 04 02 2 1 61735_20010615_150815 1 446.68 56 0 0.00 28 4.79 1.64 80 2.86 2.32 9 2.63 2.02 8.18 4.66 1.53 28 28 4.79 1.64 80 2.86 2.32 9 2.63 2.02 8.75 8.18 4.66 1.53 0 28 10.27 7.61 680 24.29 15.93 63 22.85 14.27 30.15 9.53 6.66 59 59 4.71 2.82 680 11.53 7.56 35 11.12 6.95 13.92 12.85 4.57 2.62 0 8.70 17.90 61735_20010615_152753 1 -1 -1 0 2 3 2 2 2 5 1 61735 MARSHA HUTCHINS F many true Rockville, MD morethan10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 10to20k Yes morethan3 0 0 long 5 XX 02 1 1 61735_20010626_104030 1 345.43 46 0 0.00 23 4.63 1.60 45 1.96 1.99 7 1.73 1.70 9.73 4.40 1.18 23 23 4.63 1.60 45 1.96 1.99 7 1.73 1.70 9.73 9.73 4.40 1.18 0 23 9.81 7.88 567 24.65 19.84 77 22.27 16.61 28.89 8.94 6.85 46 46 4.83 3.50 567 12.33 9.88 34 11.84 9.43 13.78 13.78 4.63 3.27 0 13.30 17.40 61735_20010626_105153 1 -1 -1 1 5 5 4 4 4 5 1 June 26th - Dulles to Munich on United 962 departing at 5:20 p.m. and arriving June 27th at 7:55 a.m. June 28th - Depart Munich to Zurich on Swiss Air FLight 551 - departing at 9:30 a.m. and arriving at 10:25 a.m. I was able to get the correct airlines and flight numbers but the times were slightly off from my itinerary. The system gave me the times of the United FLight 962 departing Dulles at 5:30 p.m. (as opposed to 5:20 p.m.) and arriving at 7:30 a.m. (as opposed to 7:55 a.m.) The system also gave me different times on the swiss air flight 551. The system said it departed at 9:25 a.m. and my itineary states it departs at 9:30 a.m. 61735 MARSHA HUTCHINS F many true Rockville, MD morethan10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 10to20k Yes morethan3 0 0 long 6 XX 02 1 1 61735_20010627_141151 0 -3.00 21 0 0.00 10 5.70 2.81 30 3.00 3.94 13 1.89 1.90 -4.00 -4.00 -4.00 10 10 4.41 3.56 30 3.00 3.94 13 1.89 1.90 12.81 -4.00 -4.00 -4.00 0 11 8.65 6.19 261 23.73 12.45 51 21.00 9.02 24.59 7.06 3.40 16 16 5.74 2.48 261 16.31 7.78 26 15.67 7.59 8.84 8.84 5.53 2.42 0 10.00 30.00 61735_20010627_141812 1 -1 -1 0 2 2 2 3 2 5 1 US Air Flight 45 from BWI to SFO departing 9/7/01 at 7:00 a.m. arriving at 9:44 a.m. US air Flight 60 from LAX to BWI on 9/15 departing 9:50 p.m. arriving BWI at 5:43 The system would not give me any US Air flights only United FLights ant the United Flight left at 7:00 a.m. also. The system did not understand that I wanted to fly US Air 61735 MARSHA HUTCHINS F many true Rockville, MD morethan10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 10to20k Yes morethan3 0 0 long 7 XX 02 1 1 61735_20010628_154133 0 -3.00 23 0 0.00 11 4.73 1.35 28 2.55 2.66 9 1.90 1.66 7.43 4.46 1.06 11 11 4.73 1.35 28 2.55 2.66 9 1.90 1.66 7.43 7.43 4.46 1.06 0 12 8.66 5.23 294 24.50 13.23 54 21.82 9.88 23.20 7.33 2.65 19 19 5.44 3.19 294 15.47 11.28 31 14.61 10.94 10.42 10.42 5.16 3.04 0 17.90 27.30 61735_20010628_155449 1 0 0 0 2 2 2 3 3 5 3 US Airways (MetroJet)Flight 2735 Depart West Palm on 7/19 at 2:50 p.m. arrive BWI at 5:16 p.m. US AIrways Flight 2605 Depart BWI on July 25 at 10:00 a.m. arrive West Palm at 12:27 p.m. The system did not offer this flight as an option - I was able to specify which airline but the system did not offer the flight that I originally booked. It did give me 5 options of times before and after the 2:50 p.m. flight 61735 MARSHA HUTCHINS F many true Rockville, MD morethan10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 10to20k Yes morethan3 0 0 long 8 XX 02 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61735_20010702_170717 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 BWI to Newark on 7/11 depart 8:20 am arrive 9:23 a. US Air flight 5364 Depart Newark at 3:25 p.m. arrive BWI at 4:41 same day The talk and travel number- 1-800-470-4249 is now a voice mail for Cambridge company and I was not able to get through The talk and travel number- 1-800-470-4249 is now a voice mail for Cambridge company and I was not able to get through 61735 MARSHA HUTCHINS F many true Rockville, MD morethan10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 10to20k Yes morethan3 0 0 long 9 05 02 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61735_20010703_145856 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 61735 MARSHA HUTCHINS F many true Rockville, MD morethan10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 10to20k Yes morethan3 0 0 long 10 06 02 2 1 61735_20010705_105952 0 -3.00 72 0 0.00 36 9.76 7.72 46 1.28 1.58 6 1.14 1.38 -4.00 -4.00 -4.00 36 36 3.29 2.63 46 1.28 1.58 6 1.14 1.38 8.87 -4.00 -4.00 -4.00 0 36 8.89 6.17 817 22.69 14.05 78 21.11 10.52 33.71 8.18 4.53 57 57 5.46 3.51 817 14.33 10.15 33 14.00 9.93 13.37 13.37 5.32 3.38 0 110.90 22.20 61735_20010705_111103 1 1 0 0 2 2 2 3 1 5 1 61751 MARYLOU ELKINS F many true Boston, MA 5-10 3-5 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k Yes 3 2 0 long 1 01 04 2 1 61751_20010626_125242 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61751_20010626_130235 1 -1 -1 1 5 5 5 5 4 5 1 61778 MATILDA SAMUELS F a few true Muncie, IN 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 1 01 05 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61778_20010613_135216 0 -1 -1 -2 -2 -2 -2 -2 -2 -2 -2 61778 MATILDA SAMUELS F a few true Muncie, IN 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 2 02 05 2 1 61778_20010614_135943 1 294.41 24 0 0.00 12 1.14 1.78 41 3.42 5.20 16 2.27 3.52 -4.00 -4.00 -4.00 12 12 1.12 1.79 41 3.42 5.20 16 2.27 3.52 5.53 -4.00 -4.00 -4.00 0 12 14.36 15.66 508 42.33 41.30 141 33.36 28.54 52.49 10.90 10.55 12 12 14.36 15.66 508 42.33 41.30 141 33.36 28.54 52.49 52.49 10.90 10.55 0 0.00 0.00 61778_20010614_142110 1 -1 -1 1 4 2 1 2 1 4 1 61778 MATILDA SAMUELS F a few true Muncie, IN 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 3 03 05 2 1 61778_20010615_094450 1 341.79 32 0 0.00 16 0.98 1.22 51 3.19 3.60 11 2.67 3.04 -4.00 -4.00 -4.00 16 16 0.98 1.22 51 3.19 3.60 11 2.67 3.04 3.76 -4.00 -4.00 -4.00 0 16 12.26 15.08 548 34.25 39.80 172 25.07 15.86 64.40 8.78 6.03 16 16 12.26 15.08 548 34.25 39.80 172 25.07 15.86 64.40 64.40 8.78 6.03 0 5.90 13.30 61778_20010615_100015 1 -1 -1 0 2 3 2 3 1 4 1 61778 MATILDA SAMUELS F a few true Muncie, IN 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 4 04 05 2 1 61778_20010616_223824 -3 371.37 34 0 0.00 17 0.75 1.19 0 0.00 0.00 0 0.00 0.00 0.00 0.00 0.00 17 17 0.00 0.00 0 0.00 0.00 0 0.00 0.00 0.00 0.00 0.00 0.00 0 17 12.57 15.83 563 33.12 39.26 175 24.25 14.78 69.25 9.03 6.31 17 17 12.57 15.83 563 33.12 39.26 175 24.25 14.78 69.25 69.25 9.03 6.31 0 -3.00 -3.00 61778_20010616_225548 1 -1 -1 0 3 3 2 3 1 4 1 61778 MATILDA SAMUELS F a few true Muncie, IN 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 5 XX 05 1 1 61778_20010618_112031 0 -3.00 38 0 0.00 19 1.33 2.23 38 2.00 3.61 15 1.28 1.81 -4.00 -4.00 -4.00 19 19 0.99 2.01 38 2.00 3.61 15 1.28 1.81 8.69 -4.00 -4.00 -4.00 0 19 7.05 5.99 437 23.00 19.25 63 20.78 17.12 21.12 6.26 5.06 20 19 7.05 5.99 439 21.95 19.32 63 19.79 17.18 21.12 21.12 6.26 5.06 0 34.20 31.60 61778_20010618_113823 1 -1 -1 0 1 2 1 3 1 4 2 Flying from Lawton, OK to Fort Wayne, IN on July 21 Returning to Lawton on Aug 11 The system did not understand the word Lawton for my return trip. It said, Boston and Austin, but would not recognize Lawton. It did recognize it for the first leg of the trip, but when trying to book the return flight it would not. Thus, I could not complete the reservation. Also, I was using a cordless phone and doing a few other things at the same time, possibly making some added backround noise. The system kept saying pardon me, pardon me, and repeating itself, I don't know if it was because it thought I was speaking (because of the background noise) or if it was just a glich. 61778 MATILDA SAMUELS F a few true Muncie, IN 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 6 XX 05 1 1 61778_20010618_153021 0 417.18 48 0 0.00 24 1.22 1.63 78 3.25 3.87 13 2.83 3.34 6.41 0.99 1.22 24 24 1.22 1.63 78 3.25 3.87 13 2.83 3.34 6.41 6.41 0.99 1.22 0 24 9.03 6.09 656 27.33 14.99 61 25.87 13.46 20.89 8.51 5.67 24 24 9.03 6.09 656 27.33 14.99 61 25.87 13.46 20.89 20.89 8.51 5.67 0 11.50 29.20 61778_20010618_153205 1 -1 -1 1 2 3 2 3 1 4 2 Fly from OKC to JAX June 25th, return June 29th It didn't give me a price. If I were actually booking it, I would want to know. 61778 MATILDA SAMUELS F a few true Muncie, IN 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 7 XX 05 1 1 61778_20010625_145322 1 344.88 28 0 0.00 14 0.90 1.25 34 2.43 3.23 12 1.69 1.75 -4.00 -4.00 -4.00 14 14 0.90 1.25 34 2.43 3.23 12 1.69 1.75 4.73 -4.00 -4.00 -4.00 0 14 13.62 14.17 542 38.71 38.17 155 29.77 19.10 57.06 10.27 6.94 14 14 13.62 14.17 542 38.71 38.17 155 29.77 19.10 57.06 57.06 10.27 6.94 0 0.00 0.00 61778_20010625_151954 1 -1 -1 1 2 2 1 3 1 4 2 OKC to IND Roundtrip, Sep 3 - Sep 12 So far my experience is that this wastes a lot of time repeating things, and not answering the questions I have. I started with one airlines and then wanted the communicator to look for a non stop flight. It made me choose the airlines though, instead of telling me which airlines offers non stop flights. I had to listen to the same itinerary over a few times for different airlines, trying to find a non stop flight. It was very frustrating. I would rather talk to a human being any day, or do it myself on the internet, where you can see all the info at once and choose what you want. Also, I don't know that I'm getting the best price with this communicator, that is always a key factor in purchasing airline tickets. And a downfall with this system is that it doesn't give you a price until you are completely done, and if it's too high, what can you do to find a lower fare, besides guess what airlines might be cheaper. And then you have to listen to the whole itinerary again to get a price. If airlines weren't so competitive and there weren't so many options this might be a good idea, but so far it just takes too much time to communicate with it, the internet is much quicker and more user friendly for airline reservations. 61778 MATILDA SAMUELS F a few true Muncie, IN 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 8 XX 05 1 1 61778_20010625_194042 1 494.87 60 0 0.00 30 0.86 0.99 73 2.43 2.82 13 2.07 2.03 -4.00 -4.00 -4.00 30 30 0.81 1.01 73 2.43 2.82 13 2.07 2.03 4.64 -4.00 -4.00 -4.00 0 30 8.58 11.43 796 26.53 33.44 162 21.86 21.92 56.88 6.91 7.01 30 30 8.58 11.43 796 26.53 33.44 162 21.86 21.92 56.88 56.88 6.91 7.01 0 34.20 44.80 61778_20010625_203755 1 -1 -1 1 1 1 1 3 1 4 1 Lawton to Savanah July 1 - July 7 Round Trip System understood Lawton the first time I said it, but then for the return trip did not understand, thought it was boston. Then I said L-A-W, and it did not recognize it either. Although it has recognized that airport in the past when I've tried it. I ended up saying return to origination and then it worked. It got stuck on saying Pardon Me about 10 times in a row once, and I have no idea why. I didn't know what to say to get it to go back to normal. This is still a very frustrating system to use. 61778 MATILDA SAMUELS F a few true Muncie, IN 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 9 05 05 2 1 61778_20010630_214426 1 490.68 66 0 0.00 33 0.81 1.08 76 2.30 2.49 12 2.00 1.81 -4.00 -4.00 -4.00 33 33 0.81 1.08 76 2.30 2.49 12 2.00 1.81 6.02 -4.00 -4.00 -4.00 0 33 8.22 8.97 824 24.97 24.87 145 21.22 12.61 53.28 6.81 3.94 33 33 8.22 8.97 824 24.97 24.87 145 21.22 12.61 53.28 53.28 6.81 3.94 0 11.80 18.80 61778_20010630_220134 1 1 0 1 1 2 2 3 1 4 1 61778 MATILDA SAMUELS F a few true Muncie, IN 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 10 06 05 2 1 61778_20010705_103752 0 -3.00 86 0 0.00 43 1.15 2.92 95 2.21 2.60 15 1.90 1.68 -4.00 -4.00 -4.00 43 43 1.14 2.92 95 2.21 2.60 15 1.90 1.68 18.97 -4.00 -4.00 -4.00 0 43 8.27 8.18 1069 24.86 23.85 81 23.52 22.45 29.30 7.77 7.58 44 43 8.27 8.18 1071 24.34 23.82 81 23.02 22.42 29.30 29.30 7.77 7.58 0 23.20 25.60 61778_20010705_114152 1 1 0 1 1 1 1 3 1 5 1 61859 MINERVA FARRIS F a few true Beverly, MA 1 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 1 01 03 2 1 61859_20010803_111133 1 297.94 40 1 0.04 20 2.15 0.85 62 3.10 2.15 10 2.74 1.45 4.23 2.04 0.72 20 20 2.15 0.85 62 3.10 2.15 10 2.74 1.45 4.23 4.23 2.04 0.72 0 20 10.34 9.13 847 42.35 45.12 138 37.32 40.18 -4.00 -4.00 -4.00 32 32 6.32 5.05 847 26.47 24.94 72 25.00 23.90 25.15 -4.00 -4.00 -4.00 0 18.50 35.00 61859_20010803_112211 1 0 -2 1 4 4 4 4 4 5 1 61859 MINERVA FARRIS F a few true Beverly, MA 1 3-5 true N/A N/A N/A true N/A forMySelfOnly InetSite 20to50k Yes morethan3 0 0 long 2 XX 03 1 29 61859_20010803_113328 1 454.44 55 -2 -2.00 28 -2.00 -2.00 60 2.14 1.69 7 1.96 1.43 -2.00 -2.00 -2.00 28 -2 -2.00 -2.00 60 2.14 1.69 7 1.96 1.43 -2.00 -2.00 -2.00 -2.00 -2 27 11.02 9.11 1196 44.30 41.81 145 40.42 37.37 -4.00 -4.00 -4.00 46 46 6.25 4.83 1196 26.00 24.67 75 24.91 23.80 25.99 -4.00 -4.00 -4.00 -2 37.00 53.60 61859_20010803_114005 1 1 1 2 5 5 4 5 4 5 3 Traveling from Boston to San Francisco on August 10th and returning on August 14th. It may be useful to find cheaper alternatives. I noticed that the system will provide these if you reject the first answer. Also, I was not able to select the rental car company, I was just given Hertz. 61867 MIRANDA DELAROSA F many true Old Bridge, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 2 2 1 short 1 XX 05 1 1 61867_20010830_193056 1 331.20 30 0 0.00 15 1.49 2.19 52 3.47 4.36 18 2.43 1.74 -4.00 -4.00 -4.00 15 15 1.49 2.19 52 3.47 4.36 18 2.43 1.74 8.76 -4.00 -4.00 -4.00 0 15 12.16 12.94 553 36.87 38.96 162 27.93 18.56 54.06 9.16 5.97 15 15 12.16 12.94 553 36.87 38.96 162 27.93 18.56 54.06 54.06 9.16 5.97 0 22.60 28.60 61867_20010830_200645 1 1 0 1 2 2 4 2 2 4 1 November 11th 2001 departing Newark, NJ on Delta Flight 2221 at 5:15AM arriving in Altanta at 7:29am departing on Delta 749 at 8:35am arriving at Las Vegas airport at 10:00am. Returning on Delta flight 18 at 1:05PM arriving at Salt Lake at 3:23PM departing for Newark on Delta Flight 2166 at 4:40PM arriving in Newark at 11:01PM I found the Communicator System very hard to understand. The automated person spoke too fast and was difficult to make out some words the system was using. 61867 MIRANDA DELAROSA F many true Old Bridge, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 2 2 1 short 2 XX 05 1 1 61867_20010910_191011 1 192.14 26 0 0.00 13 0.59 0.45 27 2.08 1.44 5 1.83 1.19 -4.00 -4.00 -4.00 13 13 0.59 0.45 27 2.08 1.44 5 1.83 1.19 1.25 -4.00 -4.00 -4.00 0 13 8.89 9.57 336 25.85 27.99 113 18.58 10.32 38.38 6.43 3.78 13 13 8.89 9.57 336 25.85 27.99 113 18.58 10.32 38.38 38.38 6.43 3.78 0 7.40 8.30 61867_20010910_192226 1 1 0 1 4 4 4 4 4 4 2 November 25th Depart Newark, NJ on Continental Flight 1592 at 7:55AM arriving at Orlando, Florida at 10:41AM. December 8th Departing Orlando Florida on Continental Flight 393 at 7:40PM arriving at Newark, NJ at 10:10PM. The experience was a good one!! 61867 MIRANDA DELAROSA F many true Old Bridge, X 2 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 2 2 1 short 3 XX 05 1 1 61867_20011011_140026 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61867_20011011_141525 1 1 0 1 5 5 5 5 5 4 1 Depart Newark on October 19th at 7:00 PM on American flight 4513 Arrival Boston on October 19th at 8:35 PM Depart Boston on October 21st at 7:00 PM on American Flight 4512 Arrival Newark on October 21st at 8:25 PM No HOtel or car needed. $422.00 Very good experience, will use again. 61883 MISTY TIPTON F a few true Orlando, FL 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 short 1 XX 06 1 1 61883_20010626_173142 1 270.42 28 0 0.00 14 4.92 1.56 74 5.29 3.54 13 4.69 2.87 -4.00 -4.00 -4.00 14 14 4.92 1.56 74 5.29 3.54 13 4.69 2.87 8.28 -4.00 -4.00 -4.00 0 14 12.95 8.53 469 33.50 19.33 81 29.85 14.22 36.69 11.12 5.32 20 20 9.06 5.35 469 23.45 12.61 64 21.32 8.47 28.22 28.22 8.05 2.95 0 12.20 35.70 61883_20010626_174538 1 -1 -1 0 2 2 4 2 3 2 1 My trip was from Orlando Fl to Dallas TX. Depart on July 5 and return on July 13 American airlines I was unable to get pricing for the flight earlier in the booking. Also, I was unable to leave my e-mail address to know that tickets would be sent. How would they be paid for etc. 61883 MISTY TIPTON F a few true Orlando, FL 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 short 2 XX 06 1 1 61883_20010627_164852 0 208.45 24 0 0.00 12 7.50 11.88 33 2.75 2.09 7 2.36 1.69 -4.00 -4.00 -4.00 12 12 7.03 12.13 33 2.75 2.09 7 2.36 1.69 45.04 -4.00 -4.00 -4.00 0 12 8.53 6.16 266 22.17 15.89 49 19.73 14.11 19.66 7.52 5.31 16 15 6.83 3.45 326 20.38 14.01 60 17.73 9.52 12.02 12.02 6.46 3.25 0 27.30 41.70 61883_20010627_170019 1 -1 -1 0 1 3 3 2 2 4 1 Flight was to leave at 8am from Orlando, Fl to Boston Date Aug 25. Return flight was Sept 5 740pm. Many pauses that I did not know if I was disconnected. The system changed my return flight in the waiting time. 61883 MISTY TIPTON F a few true Orlando, FL 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 short 3 XX 06 1 1 61883_20010710_174522 1 176.61 20 0 0.00 10 4.30 1.43 37 3.70 2.83 10 3.00 1.87 7.49 3.94 0.94 10 10 4.30 1.43 37 3.70 2.83 10 3.00 1.87 7.49 7.49 3.94 0.94 0 10 11.89 9.66 293 29.30 22.15 77 24.00 15.35 35.00 9.32 5.54 13 13 9.14 6.02 293 22.54 14.93 62 19.25 9.48 26.53 26.53 7.69 3.12 0 5.40 20.00 61883_20010710_195548 1 0 0 1 5 5 4 4 4 4 2 Traveling from Orlando to North Carolina. Leaving on Dec 30 return January 11. Flying Delta The system was able to reconize me as user. The arrangements were much easier to make this time. Worked as I expected 61883 MISTY TIPTON F a few true Orlando, FL 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 0 0 0 short 4 XX 06 1 1 61883_20010726_165721 1 194.08 20 0 0.00 10 4.21 2.26 34 3.40 2.91 11 2.56 1.24 10.32 3.53 0.74 10 10 4.21 2.26 34 3.40 2.91 11 2.56 1.24 10.32 10.32 3.53 0.74 0 10 13.90 10.28 340 34.00 23.17 82 28.67 16.85 36.29 11.41 7.02 13 13 10.69 6.66 340 26.15 16.01 67 22.75 10.75 27.42 27.42 9.30 4.56 0 2.90 10.00 61883_20010726_170602 1 0 1 1 3 5 5 5 4 4 2 Leaving from Orlando, Fla on Sept 17 to Los Anglas Ca On United at 8am and return on Sept 23 10:30 Pm on United When I attempted to log in The system did not catch my name until the 3rd phone call. I made attempts to spell it each time it asked. After I was in on the system no problems occurred. 61891 MOLLY DOWNING F never true Boston, MA 0 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 1 XX 08 1 1 61891_20010710_115632 1 270.73 34 0 0.00 17 4.71 2.58 62 3.65 4.20 13 3.06 3.55 -4.00 -4.00 -4.00 17 17 4.37 2.81 62 3.65 4.20 13 3.06 3.55 10.81 -4.00 -4.00 -4.00 0 17 7.70 8.35 359 21.12 25.74 92 16.69 18.73 29.80 6.32 6.30 18 17 7.70 8.35 366 20.33 25.19 92 16.12 18.29 29.80 29.80 6.32 6.30 0 21.00 52.90 61891_20010710_120935 1 0 -2 1 5 4 4 5 4 5 1 I want a roundtrip ticket from Boston to Seattle and back. I would like to leave on Saturday, August 11th in the morning and return on Wednesday, August 14th in the afternoon. 61891 MOLLY DOWNING F never true Boston, MA 0 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 2 XX 08 1 1 61891_20010710_135018 1 688.67 111 0 0.00 55 3.86 1.15 153 2.78 2.52 14 2.57 2.02 -4.00 -4.00 -4.00 55 55 3.55 1.36 153 2.78 2.52 14 2.57 2.02 7.31 -4.00 -4.00 -4.00 0 56 7.27 9.40 1042 18.61 27.03 180 15.67 15.90 64.17 6.23 5.38 56 56 7.27 9.40 1042 18.61 27.03 180 15.67 15.90 64.17 64.17 6.23 5.38 0 31.40 50.90 61891_20010710_140641 1 1 1 1 3 2 2 2 2 5 1 I want to purchase a round-trip airline ticket from Boston leaving the morning of Friday, October 5th to Chicago and coming back on Monday, October 8th in the afternoon. I would also like to make a hotel reservation for the nights of the 5th, 6th, and 7th. I would also like to rent a car. 61891 MOLLY DOWNING F never true Boston, MA 0 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 3 XX 08 1 1 61891_20010712_114118 1 275.75 40 0 0.00 20 4.88 2.78 84 4.20 4.63 21 3.32 2.47 -4.00 -4.00 -4.00 20 20 4.56 2.96 84 4.20 4.63 21 3.32 2.47 14.25 -4.00 -4.00 -4.00 0 20 7.74 5.09 392 19.60 15.77 79 16.47 7.49 26.91 6.73 2.43 21 20 7.74 5.09 488 23.24 22.68 96 19.60 15.77 26.91 26.91 6.73 2.43 0 21.40 35.00 61891_20010712_115054 1 0 -2 1 3 3 3 3 3 5 4 I would like a roundtrip ticket leaving the morning of Monday, July 16th from Washington DC and returning to Boston anytime after 4:30pm on July 16th or the morning of July 17th. 61891 MOLLY DOWNING F never true Boston, MA 0 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 4 XX 08 1 1 61891_20010712_161432 1 193.06 28 0 0.00 14 4.50 3.66 46 3.29 5.84 23 1.77 1.42 -4.00 -4.00 -4.00 14 14 3.64 3.91 46 3.29 5.84 23 1.77 1.42 16.32 -4.00 -4.00 -4.00 0 14 6.91 5.65 262 18.71 18.30 75 14.38 8.86 24.14 5.59 2.83 15 14 6.91 5.65 364 24.27 27.81 102 18.71 18.30 24.14 24.14 5.59 2.83 0 19.60 35.70 61891_20010712_162208 1 0 -2 1 3 3 2 3 2 5 4 I would like a ticket leaving Boston in the evening of July 19th to New York City and a ticket returning to Boston from New York City on the evening of July 20th. 61905 MONA KENNEY F never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 0 0 short 1 XX 09 1 1 61905_20010724_215229 1 379.78 32 0 0.00 16 2.43 1.54 38 2.38 3.01 13 1.67 1.05 -4.00 -4.00 -4.00 16 16 2.32 1.65 38 2.38 3.01 13 1.67 1.05 7.71 -4.00 -4.00 -4.00 0 16 9.87 17.19 323 20.19 26.55 89 15.60 19.87 66.97 6.07 8.25 17 17 7.41 9.51 323 19.00 22.64 84 14.94 15.73 34.77 34.77 5.71 6.59 0 5.30 12.50 61905_20010724_220356 1 0 1 1 4 4 5 4 2 4 2 I want to fly to Tampa Florida from BWI airport; leaving BWI on 8/11 and returning on 8/18. Only two problems, the system said "us" airways instead of "U.S." airways. Also, the final itinerary was stated quite fast and I missed the second flight number, I tried saying "More information" but was only given the choice of starting over or stopping. It's not a huge deal because I often misplace my flight numbers but I always find that info. from flight screens at the airport. 61905 MONA KENNEY F never true Baltimore, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No 3 0 0 short 2 XX 09 1 1 61905_20010724_220439 0 214.81 23 0 0.00 12 3.59 2.45 54 4.50 3.94 11 3.91 3.53 8.79 3.12 1.91 12 12 3.59 2.45 54 4.50 3.94 11 3.91 3.53 8.79 8.79 3.12 1.91 0 11 4.98 3.69 149 13.55 9.88 31 11.80 8.44 11.23 4.35 3.22 11 11 4.98 3.69 149 13.55 9.88 31 11.80 8.44 11.23 11.23 4.35 3.22 0 11.10 16.70 61905_20010724_221451 1 1 0 0 1 4 2 1 2 4 1 I needed to fly from BWI to Gainesville Florida on 7/16 , get a rental car in Gainesville, stay at a hotel in Gainesville; fly from Gainesville to Charlotte NC on 7/17, pick up another rental and spend the night in Charlotte. The system seemed to get stuck when I wanted to fly from Gainesville to Charlotte instead of returning to BWI, my port of origin. I stayed on the line for several minutes before ending the call, I tried saying "Help" and "Start Over" but I got no response. 61913 MONIQUE HOLLIDAY F once true Fort Washington, MD 1 3-5 N/A N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 1 XX 01 1 1 61913_20010820_203100 1 404.38 43 0 0.00 21 5.85 1.07 41 1.95 1.20 4 1.85 1.14 7.11 5.79 1.06 21 21 5.85 1.07 41 1.95 1.20 4 1.85 1.14 7.97 7.11 5.79 1.06 0 22 12.43 14.04 636 28.91 26.74 109 25.10 20.37 65.76 9.89 7.62 27 27 8.99 7.99 636 23.56 21.62 74 21.62 19.50 28.54 28.54 8.23 7.11 0 17.10 23.80 61913_20010820_205828 1 0 -2 1 4 4 4 4 3 4 1 Departure from Washington,DC to New York City September 21-25, 2001 8:30p - 9:42p (Depart) 2:30p - 3:40p (Return) No hotel/car is necessary I had to really listen carefully to understand the information given by the AT&T Communicator person. I got the gist of what she was saying but I am not sure that I understood every answer that was given. Could you possibly consider slowing down the process or making the persons voice more clearer. Thanks. 61913 MONIQUE HOLLIDAY F once true Fort Washington, MD 1 3-5 N/A N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 2 XX 01 1 1 61913_20010828_231000 1 611.41 89 0 0.00 44 5.77 1.90 117 2.66 2.33 13 2.42 1.72 -4.00 -4.00 -4.00 44 44 5.77 1.90 117 2.66 2.33 13 2.42 1.72 14.57 -4.00 -4.00 -4.00 0 45 7.56 8.92 798 17.73 17.29 95 15.98 12.81 48.38 6.63 6.46 50 50 6.12 4.87 798 15.96 13.26 76 14.73 10.14 28.83 28.83 5.66 3.64 0 110.30 65.90 61913_20010828_234630 1 0 -2 1 4 4 4 4 4 4 2 Departure: Washington Dulles Airport to Charleston, SC Dates: 10/1/01 to 10/5/01 Times: 10/1, 1:15p - 2:31p 10/5, 3:06p - 4:18p No hotel/car needed The Communicator person was pleasant and we were able to complete the itinerary. It took a little longer than normal because the arrival destination was not available for the time needed. We stumbled around for a little bit, but we were able to choose another arrival city and complete the task. 61913 MONIQUE HOLLIDAY F once true Fort Washington, MD 1 3-5 N/A N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 3 XX 01 1 1 61913_20010929_143900 1 451.23 51 0 0.00 25 4.59 1.87 52 2.08 1.12 5 1.96 0.95 -4.00 -4.00 -4.00 25 25 4.59 1.87 52 2.08 1.12 5 1.96 0.95 11.59 -4.00 -4.00 -4.00 0 26 12.90 21.77 665 25.58 30.91 159 20.24 14.96 114.44 8.84 6.84 38 38 7.01 6.13 665 17.50 16.17 76 15.92 13.08 27.23 27.23 6.46 5.19 0 36.50 32.00 61913_20010929_154743 1 0 1 1 2 2 2 2 3 4 1 First request was travel plans from Baltimore/Washington to Nassau, Bahamas and the Communicator did not understand my arrival city as Nassau, Bahamas. The Communicator kept saying Georgetown, Georgetown. I realized that it was confused, so I decided to change my destination. I was not sure whether it was familiar with international cities. Second request: Depart Washington, DC on Nov. 5, 2001 from BWI Airport @5pm Arrive in Los Angeles, CA on Nov. 5, 2001 @7:48p Depart from Los Angeles, CA on Nov. 10, 2001 @3pm and arrive BWI @10:51p. Roundtrip cost: $190.00 The second request was successfully completed. I got ahead of myself and all comments were done in the first section. Sorry!!!!!!!!! 61913 MONIQUE HOLLIDAY F once true Fort Washington, MD 1 3-5 N/A N/A N/A N/A true N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 4 XX 01 1 1 61913_20010929_145100 1 426.32 47 0 0.00 23 5.42 1.71 48 2.09 0.79 4 2.00 0.69 -4.00 -4.00 -4.00 23 23 5.42 1.71 48 2.09 0.79 4 2.00 0.69 9.16 -4.00 -4.00 -4.00 0 24 12.52 13.91 652 27.17 26.67 99 24.04 22.33 46.81 11.03 12.10 29 29 9.31 9.66 652 22.48 21.71 99 19.75 16.25 46.81 46.81 7.97 6.55 0 27.10 39.10 61913_20010929_160129 1 0 1 1 4 4 3 4 4 4 1 Depart: Washington, DC on Dec. 1, 2001 @7:30a Arrive: Honolulu, Hawaii on Dec. 1, 2001 @3p Depart: Honolulu, Hawaii on Dec. 7, 2001 @7:45a Arrive: Washington, DC on Dec. 7, 2001 @11:37p Roundtrip Cost: $693.00 This request was easy compared to the last one I did. The Communicator was clear and understood my request. 61921 MORGAN DUNBAR F a few true Baltimore, MD 0 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 1 0 0 short 1 XX 03 1 1 61921_20010628_133911 1 334.58 48 1 0.53 24 1.92 0.90 50 2.08 1.95 9 1.78 1.31 -4.00 -4.00 -4.00 24 24 1.88 0.97 50 2.08 1.95 9 1.78 1.31 4.30 -4.00 -4.00 -4.00 0 24 9.58 10.37 843 35.13 36.33 122 31.35 31.96 48.88 7.87 6.26 38 38 5.93 8.30 843 22.18 26.91 122 19.49 21.45 48.88 48.88 4.77 4.27 0 12.00 20.80 61921_20010628_135248 1 1 1 2 5 4 3 4 4 5 2 Flight leaving Baltimore (BWI Airport) traveling to Cleveland on July 3rd and returning to Baltimore on July 5th, with a hotel stay at the Marriott downtown. At a couple of points in the interaction, the phone voice went silent, then it would say that it hadn't understood my response and would repeat a question I hadn't heard to begin with. 61921 MORGAN DUNBAR F a few true Baltimore, MD 0 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 1 0 0 short 2 XX 03 1 1 61921_20010702_083847 1 248.14 40 3 2.71 20 1.80 0.74 37 1.85 1.31 6 1.63 0.90 -4.00 -4.00 -4.00 22 22 1.68 0.81 38 1.73 1.32 6 1.52 0.93 3.62 -4.00 -4.00 -4.00 2 20 8.18 6.91 646 32.30 31.42 101 28.68 27.67 -4.00 -4.00 -4.00 32 31 5.13 4.85 666 20.81 21.75 73 19.13 19.87 22.22 -4.00 -4.00 -4.00 0 28.60 31.80 61921_20010702_085003 1 1 1 2 5 4 4 4 5 5 1 Fly from BWI Airport to LAX on July 23rd and return on July 28th, with a car rental but no hotel reservation. The computer voice cut in and out a few times, but I could still understand what was going on. 61921 MORGAN DUNBAR F a few true Baltimore, MD 0 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 1 0 0 short 3 XX 03 1 1 61921_20010705_103037 1 285.03 39 -2 -2.00 20 -2.00 -2.00 29 1.45 1.15 6 1.21 0.42 -2.00 -2.00 -2.00 20 -2 -2.00 -2.00 29 1.45 1.15 6 1.21 0.42 -2.00 -2.00 -2.00 -2.00 -2 19 10.36 9.21 628 33.05 30.14 107 28.94 24.95 41.12 8.65 5.57 29 29 6.68 7.50 628 21.66 24.66 107 18.61 18.73 41.12 41.12 5.45 3.58 -2 20.00 20.00 61921_20010705_104050 1 0 -2 1 5 4 3 2 4 5 1 (For my dad) Flight from BWI airport to Toronto on July 6th in the a.m., returning to Baltimore on August 3rd in the p.m. No hotel or car reservations. After the Communicator indicated that it couldn't make hotel reservations outside the U.S. at this time, I heard only silence for almost 2 minutes. I then said "Help" and it said it was currently trying to negotiate available hotel and car options, or something to that effect. It was disconcerting to have the voice cut out. 61921 MORGAN DUNBAR F a few true Baltimore, MD 0 2 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 10to20k No 1 0 0 short 4 XX 03 1 1 61921_20010711_093406 1 309.86 47 -2 -2.00 24 -2.00 -2.00 46 1.92 1.61 6 1.74 1.39 -2.00 -2.00 -2.00 24 -2 -2.00 -2.00 46 1.92 1.61 6 1.74 1.39 -2.00 -2.00 -2.00 -2.00 -2 23 9.09 9.44 860 37.39 38.13 117 33.77 34.75 44.80 7.47 5.47 36 36 5.67 7.61 860 23.89 27.03 117 21.23 22.13 44.80 44.80 4.55 3.64 -2 34.60 45.80 61921_20010711_095001 1 1 1 2 5 5 4 5 5 5 1 Flight from BWI to Atlanta on August 23rd, returning to Baltimore on August 26th, with a hotel reservation at the Marriott near the airport and a rental car with Dollar. At first the system heard my utterance of "August 23rd" as "August 3rd," but it was quickly able to pick up on my correction. 61972 NAOMI OCONNELL F never true King George, VA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 short 1 XX 01 1 1 61972_20010821_185400 0 528.50 45 0 0.00 22 6.19 1.69 45 2.05 1.13 5 1.90 0.94 9.73 6.02 1.53 22 22 6.19 1.69 45 2.05 1.13 5 1.90 0.94 9.73 9.73 6.02 1.53 0 23 16.94 14.20 750 32.61 28.74 107 29.23 24.28 44.00 15.71 13.22 31 31 10.07 10.73 750 24.19 25.58 107 21.43 20.80 44.00 44.00 8.94 8.83 0 24.40 36.40 61972_20010821_192847 1 1 0 1 4 5 5 2 3 4 1 Leave RIC 2/7/02 to SJU. Depart SJU 2/16/02. I requested morning departure the first time afternoon for return. I also tried to make hotel reservations. I wanted on day on each end. Not the whole week. We are going on a cruise. As noted above, I did not want hotel reservations for the whole time. I was not asked what days I wanted. I did not know how to communicate this to the system. 61972 NAOMI OCONNELL F never true King George, VA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 short 2 XX 01 1 1 61972_20010928_175300 1 245.43 25 0 0.00 12 3.99 1.27 15 1.25 0.45 2 1.18 0.40 6.52 3.76 1.04 12 12 3.99 1.27 15 1.25 0.45 2 1.18 0.40 6.52 6.52 3.76 1.04 0 13 15.15 23.44 431 33.15 47.92 164 22.25 28.61 83.64 9.44 11.71 17 17 10.06 11.82 431 25.35 30.24 111 20.00 21.36 43.86 43.86 7.95 8.26 0 13.30 16.70 61972_20010928_180230 1 0 0 1 2 4 2 2 2 4 1 Leave Richmond VA Oct 12 to Omaha NE, Return Oct 17 I really wanted to go to Lincoln NE. The system could not recognize Lincoln. It came with several off the wall seeming suggestions for what I was saying. It also had problems interperating what I was saying the first time. I had to repeat myself many times. Even on YES/NO answers. I would feel better about the system if it told me the state I was departing from. I am not sure if there is more than one Richmond in the US that has an airport. 61972 NAOMI OCONNELL F never true King George, VA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 short 3 XX 01 1 1 61972_20010928_183200 1 312.52 35 0 0.00 17 4.65 1.10 28 1.65 0.70 3 1.56 0.63 6.77 4.52 0.99 17 17 4.65 1.10 28 1.65 0.70 3 1.56 0.63 6.77 6.77 4.52 0.99 0 18 12.93 15.39 529 29.39 32.30 121 24.00 23.51 55.33 10.44 11.53 21 21 10.29 12.74 529 25.19 28.69 121 20.40 18.94 55.33 55.33 8.04 7.67 0 21.40 23.50 61972_20010928_184257 1 0 0 1 1 2 3 2 1 4 1 Leave LAX Dec 28 to Richmond VA, return Dec 31 I wanted to return on January 3rd. The system could not understand that this crossed a year boundry. It told me that the return date must be after the departure date. Maybe I should have said the year. I don't know. Also in the flight details of the flight I accepted it got off in the middle and started saying parenthesis-plus-pound (something like that). 61972 NAOMI OCONNELL F never true King George, VA 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k No morethan3 0 0 short 4 XX 01 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 61972_20010929_221050 1 1 0 1 3 3 3 2 2 4 2 Depart BWI to Manchester Nov 20 return Nov 25. Tried to get rental car- system could not seem to find any. Maybe after the 11th things have changed, but last time I flew this route it cost about 120.00. The system was only giving me options in the 3-4 hundred dollar range. I could not complete the car rental portion. I don't know what all companies are located there, but it could find nothing for Avis or Budget. It offered me choices for National, but then could not follow through. It would be really good if the state was used. How do I know it meant Manchester NH, and not Manchester England? 61999 NATASHA ROBISON F once true X, MD 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 short 1 XX 04 1 1 61999_20010711_133818 1 278.95 41 0 0.00 20 2.57 1.44 54 2.70 3.40 12 2.21 2.68 5.88 2.39 1.25 20 20 2.57 1.44 54 2.70 3.40 12 2.21 2.68 5.88 5.88 2.39 1.25 0 21 8.84 9.84 397 18.90 16.29 72 16.25 11.12 29.94 7.78 8.79 26 26 5.77 5.58 397 15.27 12.67 65 13.28 7.75 26.48 26.48 4.94 3.73 0 13.80 25.00 61999_20010711_152201 1 0 -2 1 5 5 5 4 4 5 2 I am going to a wedding of my best friend. It is on short notice. I can only stay a few days. I am leaving Wash.,DC on Northwest airline flight 803 at 6:40 am on Friday, July 27th and will arrive in Denver that same day at 10:21 am. Leaving on Continental airlines at 3:50 pm flight 1027 on Monday July 30th and will arrive back in DC at 10:37 pm. I don't need a car or hotel because am staying with friends. The total cost is $1027.00. I had to repeat my self more than I would have liked to. 61999 NATASHA ROBISON F once true X, MD 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 short 2 XX 04 1 1 61999_20010711_154259 0 -3.00 60 0 0.00 30 3.95 2.60 200 6.67 7.04 24 6.07 6.35 9.79 3.75 2.39 30 30 3.95 2.60 200 6.67 7.04 24 6.07 6.35 9.96 9.79 3.75 2.39 0 30 7.47 8.93 546 18.20 14.13 59 16.79 12.05 40.04 6.35 6.58 33 32 6.04 4.79 575 17.42 11.77 48 16.47 10.58 18.94 18.94 5.63 4.24 0 23.10 50.00 61999_20010711_170924 1 0 0 0 1 5 5 1 2 5 1 I was trying to go to Las Vegas on Monday August 20th from Wash,DC Round trip. I wanted Southwest airlines, the system failed me. I could get those dates or that airline ant any time on those days. Plus the system kept getting the destination wrong on at lease 3 time during the call. I finally hung up. The system doesn't seem able to hear the requests because it kept repeating the wrong information back to me like it didn't hear me. 61999 NATASHA ROBISON F once true X, MD 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 short 3 XX 04 1 1 61999_20010712_094049 1 347.56 47 0 0.00 23 2.64 1.08 69 3.00 3.15 13 2.55 2.32 6.33 2.47 0.74 23 23 2.64 1.08 69 3.00 3.15 13 2.55 2.32 6.33 6.33 2.47 0.74 0 24 9.82 10.00 461 19.21 14.49 56 17.61 12.46 33.56 8.79 8.82 31 31 5.84 4.65 461 14.87 9.81 45 13.87 8.19 18.33 18.33 5.43 4.10 0 24.30 43.50 61999_20010712_154956 1 1 1 2 4 4 2 4 4 5 2 I was planning to go to Atlanta in September 2001 for a few days. The system doesn't seem to understand the word cheaper or I want more of a discount. I ordered a car from budget and they wanted $37, so I said I wanted a cheaper rental and it repeated the $37 fee again then it went to $39. So finally I asked for Hertz rental and got a much cheaper rental finally. 61999 NATASHA ROBISON F once true X, MD 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 2 1 0 short 4 XX 04 1 1 61999_20010712_212719 1 -3.00 40 0 0.00 20 2.44 1.08 56 2.80 2.19 9 2.47 1.68 6.30 2.24 0.59 20 20 2.44 1.08 56 2.80 2.19 9 2.47 1.68 6.30 6.30 2.24 0.59 0 20 7.97 10.09 342 17.10 15.52 60 14.84 12.10 33.09 6.65 8.40 25 24 5.06 4.62 350 14.00 11.30 49 12.54 8.81 19.11 19.11 4.45 3.59 0 23.70 30.00 61999_20010712_215540 1 1 0 1 1 1 1 1 2 5 1 The trip is for me to go to Baton Rouge, Lousianna in November for my birthday. The system was unable to help me select a hotel. I wanted to be given a suggestion of some three star hotels in the downtown area and the system kept asking me what hotel and I kept saying I needed some suggestions so finally I cncelled the call and hung up. 62006 NELLIE MALONEY F never true X, GA 5-10 2 N/A true N/A N/A true N/A someoneElseForMe InetAgent 100to200k No 1 1 0 short 1 XX 04 1 1 62006_20010723_190158 0 -3.00 3 0 0.00 1 1.73 -4.00 1 1.00 -4.00 1 -1.00 -4.00 1.73 -1.00 -4.00 1 1 1.73 -4.00 1 1.00 -4.00 1 -1.00 -4.00 1.73 1.73 -1.00 -4.00 0 2 5.17 -4.00 29 14.50 -4.00 24 5.00 -4.00 8.36 1.98 -4.00 2 2 5.17 -4.00 29 14.50 -4.00 24 5.00 -4.00 8.36 8.36 1.98 -4.00 0 100.00 100.00 62006_20010723_191521 1 1 1 2 4 5 5 5 4 4 2 I am traveling to New Jersey to visit relatives and need a rent-a -car while I am there. I am flying from Atlanta to Newark, N.J. The computer thought I was going to Denver instead of Newark at one point and had to correct itself. 62006 NELLIE MALONEY F never true X, GA 5-10 2 N/A true N/A N/A true N/A someoneElseForMe InetAgent 100to200k No 1 1 0 short 2 XX 04 1 1 62006_20010912_111051 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 62006_20010912_112655 1 0 0 1 4 4 5 4 4 4 1 I am departing Atlanta on Delta 1542 at 1:10pm on October 5, 2001,to Chicago. I departing Chicago at 3:10pm on October 8, 2001 on Sunday, October 8, 2001 on Delta Flight 1249. The total trip will cost $173.00 I felt this system was very easy to use and understand. 62006 NELLIE MALONEY F never true X, GA 5-10 2 N/A true N/A N/A true N/A someoneElseForMe InetAgent 100to200k No 1 1 0 short 3 XX 04 2 1 62006_20010919_202646 1 254.05 33 0 0.00 16 2.61 1.79 36 2.25 2.57 11 1.67 1.11 8.34 2.23 0.96 16 16 2.61 1.79 36 2.25 2.57 11 1.67 1.11 8.34 8.34 2.23 0.96 0 17 9.90 14.46 394 23.18 27.40 88 19.13 22.43 -4.00 -4.00 -4.00 20 19 8.13 10.25 409 20.45 24.50 88 16.89 19.16 34.21 -4.00 -4.00 -4.00 0 40.50 31.30 62006_20010919_210642 1 0 0 1 4 4 4 4 3 4 3 62006 NELLIE MALONEY F never true X, GA 5-10 2 N/A true N/A N/A true N/A someoneElseForMe InetAgent 100to200k No 1 1 0 short 4 XX 04 2 1 62006_20010924_111003 1 621.09 107 0 0.00 53 2.22 0.62 95 1.79 1.28 6 1.71 1.14 4.74 2.17 0.52 53 53 2.22 0.62 95 1.79 1.28 6 1.71 1.14 4.74 4.74 2.17 0.52 0 54 5.44 9.56 614 11.37 12.20 84 10.00 6.95 31.77 4.94 8.92 59 59 3.82 4.08 614 10.41 11.01 84 9.14 5.16 31.77 31.77 3.33 1.72 0 24.20 18.90 62006_20010924_165253 1 1 0 1 1 2 3 1 1 4 2 62014 OLGA YARBROUGH F never true Hanover, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 01to10k Yes morethan3 0 0 short 1 XX 05 1 1 62014_20010707_065436 -3 126.54 10 0 0.00 5 1.62 2.94 17 3.40 4.51 11 1.50 1.73 -4.00 -4.00 -4.00 5 5 1.62 2.94 17 3.40 4.51 11 1.50 1.73 6.82 -4.00 -4.00 -4.00 0 5 12.49 9.19 171 34.20 23.48 74 24.25 8.66 28.16 8.58 3.23 5 5 12.49 9.19 171 34.20 23.48 74 24.25 8.66 28.16 28.16 8.58 3.23 0 0.00 0.00 62014_20010707_070635 1 0 -2 1 5 4 5 5 5 4 1 Travel one way to Midway Airport. Stay for 5 days in Chicago. Someone else driving me home. It was very easy to use. 62014 OLGA YARBROUGH F never true Hanover, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 01to10k Yes morethan3 0 0 short 2 XX 05 1 1 62014_20010707_070450 1 191.58 22 0 0.00 11 0.78 1.55 28 2.55 3.05 11 1.70 1.25 -4.00 -4.00 -4.00 11 11 0.78 1.55 28 2.55 3.05 11 1.70 1.25 5.40 -4.00 -4.00 -4.00 0 11 10.46 10.16 321 29.18 26.88 104 21.70 10.89 38.85 7.62 4.02 11 11 10.46 10.16 321 29.18 26.88 104 21.70 10.89 38.85 38.85 7.62 4.02 0 3.60 10.00 62014_20010707_071735 1 0 -2 1 5 5 5 5 4 4 3 Fly from Baltimore to Phoenix on 7/10 and stay with my brother. Return to Baltimore 7/19. It would be nice to hear a choice of fare prices and a menu of airlines. 62014 OLGA YARBROUGH F never true Hanover, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 01to10k Yes morethan3 0 0 short 3 XX 05 1 1 62014_20010708_102823 1 321.84 28 0 0.00 14 1.72 3.73 36 2.57 3.06 12 1.85 1.46 -4.00 -4.00 -4.00 14 14 1.72 3.73 36 2.57 3.06 12 1.85 1.46 11.70 -4.00 -4.00 -4.00 0 14 11.90 14.36 488 34.86 39.76 161 25.15 16.87 57.71 8.38 5.92 14 14 11.90 14.36 488 34.86 39.76 161 25.15 16.87 57.71 57.71 8.38 5.92 0 5.60 15.40 62014_20010708_103105 1 0 -2 1 4 4 2 4 4 4 1 Fly from BWI to Zurich and return to BWI When trying to book return flight, I was told there were no flights at the time I requested and it didn't suggest any times. I had to keep trying different times. It finally suggested I try a different airline. 62014 OLGA YARBROUGH F never true Hanover, MD 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 01to10k Yes morethan3 0 0 short 4 XX 05 1 1 62014_20010708_101646 1 594.44 68 0 0.00 34 0.57 1.13 71 2.09 2.22 12 1.79 1.39 -4.00 -4.00 -4.00 34 34 0.57 1.13 71 2.09 2.22 12 1.79 1.39 6.53 -4.00 -4.00 -4.00 0 34 9.57 14.33 925 27.21 38.65 229 21.09 15.15 85.43 7.28 5.16 34 34 9.57 14.33 925 27.21 38.65 229 21.09 15.15 85.43 85.43 7.28 5.16 0 4.20 9.10 62014_20010708_105959 1 0 0 1 5 5 5 5 5 4 1 Fly from Indianapolis to Chicago O'Hare. From O'Hare to Zurich, Switzerland. Stay for a week. Fly from Zurich to London, England. Stay for a few days. Fly from London to Chicago O'Hare. Fly from O'Hare to Indianapolis. I don't think the system gave me a price for my trip. 62022 OLIVIA GODWIN F many true Gaithersburg, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 1 0 long 1 01 08 2 1 62022_20010713_165542 1 266.66 33 0 0.00 16 4.03 1.37 53 3.31 2.68 11 2.80 1.78 -4.00 -4.00 -4.00 16 16 3.65 1.59 53 3.31 2.68 11 2.80 1.78 7.42 -4.00 -4.00 -4.00 0 17 10.27 10.03 503 29.59 33.03 97 25.38 29.01 29.89 9.04 8.95 17 17 10.27 10.03 503 29.59 33.03 97 25.38 29.01 29.89 29.89 9.04 8.95 0 9.40 25.00 62022_20010713_170840 1 1 1 1 5 4 5 5 5 4 1 62022 OLIVIA GODWIN F many true Gaithersburg, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 1 0 long 2 02 08 2 1 62022_20010716_145902 1 231.01 30 0 0.00 15 4.18 1.32 52 3.47 2.77 12 2.86 1.51 8.01 3.91 0.81 15 15 4.18 1.32 52 3.47 2.77 12 2.86 1.51 8.01 8.01 3.91 0.81 0 15 8.64 9.07 345 23.00 26.58 97 17.71 17.60 32.81 6.92 6.36 16 15 8.64 9.07 354 22.13 25.92 97 17.13 17.11 32.81 32.81 6.92 6.36 0 17.30 33.30 62022_20010716_151119 1 0 1 1 5 5 5 5 5 4 1 62022 OLIVIA GODWIN F many true Gaithersburg, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 1 0 long 3 03 08 2 1 62022_20011003_214559 1 1161.34 141 0 0.00 70 3.77 1.68 165 2.36 2.27 12 2.22 1.95 -4.00 -4.00 -4.00 70 70 3.11 1.83 165 2.36 2.27 12 2.22 1.95 9.30 -4.00 -4.00 -4.00 0 71 11.03 8.80 1922 27.07 24.13 163 25.13 17.87 62.54 10.29 6.29 71 71 11.03 8.80 1922 27.07 24.13 163 25.13 17.87 62.54 62.54 10.29 6.29 0 18.20 31.40 62022_20011003_223626 1 1 1 2 4 4 4 4 4 2 1 62022 OLIVIA GODWIN F many true Gaithersburg, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 1 0 long 4 04 08 2 1 62022_20011004_222853 0 -3.00 52 0 0.00 26 5.31 1.69 69 2.65 1.96 6 2.52 1.87 -4.00 -4.00 -4.00 26 26 4.12 2.62 69 2.65 1.96 6 2.52 1.87 10.02 -4.00 -4.00 -4.00 0 26 7.73 3.98 451 17.35 9.81 38 16.52 9.04 16.79 7.36 3.59 26 26 7.73 3.98 451 17.35 9.81 38 16.52 9.04 16.79 16.79 7.36 3.59 0 15.90 26.90 62022_20011004_224710 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 62022 OLIVIA GODWIN F many true Gaithersburg, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 1 0 long 5 XX 08 1 1 62022_20011006_001335 1 994.72 113 0 0.00 56 5.34 1.95 132 2.36 2.01 12 2.18 1.54 -4.00 -4.00 -4.00 56 56 4.91 2.44 132 2.36 2.01 12 2.18 1.54 11.31 -4.00 -4.00 -4.00 0 57 10.66 9.26 1427 25.04 24.26 156 22.70 16.79 61.14 9.76 6.34 57 57 10.66 9.26 1427 25.04 24.26 156 22.70 16.79 61.14 61.14 9.76 6.34 0 44.70 57.10 62022_20011006_004157 1 1 1 2 1 1 1 1 1 5 1 departing houston ellington field on friday oct. 26th at 8:00 am with a stop over @ houston intercontinental to change planes arriving in atlanta @ 1:46 pm departing atlanta on oct. 28th at 4 pm arriving in houston ellington field at 8:30 pm. renting a compact car in atlanta for three days @ 17.00 dollars a day. the itenarary that i used is not one that i planned. I need to fly from Houston Hobby on oct. 26th at 8:am and arrive in providence, ri. I could not get the system to understand me. even when changing the tone and loudness in my voice. I just gave in and made the arrangements that the system obviously heard me to give. This was the first time that I had an completely awful time with the system. 62022 OLIVIA GODWIN F many true Gaithersburg, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 1 0 long 6 XX 08 1 1 62022_20011006_004658 1 208.38 24 0 0.00 12 5.55 3.99 50 4.17 4.99 18 2.91 2.55 -4.00 -4.00 -4.00 12 12 5.00 4.28 50 4.17 4.99 18 2.91 2.55 14.60 -4.00 -4.00 -4.00 0 12 10.58 7.43 304 25.33 20.33 77 20.64 12.78 28.51 8.95 5.06 13 12 10.58 7.43 434 33.38 34.95 130 25.33 20.33 28.51 28.51 8.95 5.06 0 8.00 25.00 62022_20011006_010218 1 0 1 1 4 4 5 5 5 4 3 departing houston intercontinental on oct. 26th at 7:55 am and arriving at bwi 11:00 am flying on continental direct flight. departing bwi on oct. 30th at 8:00 am with a direct flight on continental to houston intercontinental arriving at 10:54am. flight 127 departing hbi at 7:55 am arriving at bwi 11:00 flight 627 departing bwi at 8:00 am arriving at hbi at 10:54 no comments. 62022 OLIVIA GODWIN F many true Gaithersburg, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 1 0 long 7 XX 08 1 1 62022_20011006_213052 1 642.10 83 0 0.00 41 4.33 1.60 87 2.12 1.52 9 1.95 1.06 -4.00 -4.00 -4.00 41 41 4.03 1.80 87 2.12 1.52 9 1.95 1.06 7.31 -4.00 -4.00 -4.00 0 42 9.40 8.43 1007 23.98 23.04 143 21.07 13.47 52.88 8.34 4.95 42 42 9.40 8.43 1007 23.98 23.04 143 21.07 13.47 52.88 52.88 8.34 4.95 0 35.60 53.70 62022_20011008_001152 1 1 1 2 4 4 4 4 4 4 2 departing from HOUS. INTERCONTINENTAL on Nov 18, 2001 @11:58:00 AM on CONTINENTAL flight 1063 arriving in SAN-DIEGO on Nov 18, 2001 @ 1:21:00 PM departing SAN-DIEGO on Nov 25, 2001 @ 9:15:00 PM on CONTINENTAL flight 2072 w/ a stopover in LAS-VEGAS on Nov 25, 2001 @ 10:25:00 PM continuing on on Nov 26, 2001 @ 1:45:00 AM on CONTINENTAL flight 688 finally arriving @ HOUS INTERCONTINENTAL, on Nov 26, 2001 @ 6:31:00 AM total price: $189 renting a compact car from Alamo in SAN-DIEGO on Nov 18, 2001 around 12:00:00 PM for $16 a day for 8 days The system seemed to have a hard time understanding my destination. Had to change destination several times before it actually got the destination that I was requesting. Have had this problem a few other times, but this time I was really having a hard time. 62022 OLIVIA GODWIN F many true Gaithersburg, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 1 0 long 8 XX 08 1 1 62022_20011008_002234 0 172.59 21 0 0.00 10 6.26 3.07 58 5.80 5.87 19 4.33 3.81 12.52 5.57 2.27 10 10 6.26 3.07 58 5.80 5.87 19 4.33 3.81 12.52 12.52 5.57 2.27 0 11 8.87 4.62 245 22.27 12.38 48 19.70 9.45 19.69 7.79 3.07 11 11 8.87 4.62 245 22.27 12.38 48 19.70 9.45 19.69 19.69 7.79 3.07 0 32.80 60.00 62022_20011008_003119 1 0 1 0 1 1 1 1 1 4 4 departing from Hous. INTERCONTINENTAL on Nov. 1st at 10:00 am arriving in Bloomington at Cira airport at 1:30 pm round trip open ended ticket. I could not get the system to understand that I wanted a flight to Bloomington Illinois. Never got to the point where I wanted to ask for an open ended round trip ticket. Got frustrated and hung up. Tried again, still no go. It kept asking me about Wellington Illinois, I even tried to spell the city to see if it would pick up on it. Still no good. 62022 OLIVIA GODWIN F many true Gaithersburg, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 1 0 long 9 05 08 2 1 62022_20011010_122644 1 647.86 75 -2 -2.00 37 3.73 2.28 89 2.41 3.30 17 2.00 2.23 -4.00 -4.00 -4.00 37 37 3.54 2.29 89 2.41 3.30 17 2.00 2.23 12.71 -4.00 -4.00 -4.00 -2 38 -2.00 -2.00 1084 28.53 26.93 164 24.86 14.89 -2.00 -2.00 -2.00 38 -2 -2.00 -2.00 1084 28.53 26.93 164 24.86 14.89 -2.00 -2.00 -2.00 -2.00 -2 23.60 16.20 62022_20011010_125723 1 1 1 2 5 5 5 5 5 5 1 62022 OLIVIA GODWIN F many true Gaithersburg, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes 1 1 0 long 10 06 08 2 1 62022_20011011_150853 0 313.16 43 0 0.00 21 4.97 2.30 91 4.33 4.55 21 3.50 2.54 -4.00 -4.00 -4.00 21 21 3.80 2.92 91 4.33 4.55 21 3.50 2.54 13.37 -4.00 -4.00 -4.00 0 22 7.30 3.54 380 17.27 9.30 36 16.38 8.51 12.44 7.06 3.43 22 22 7.30 3.54 380 17.27 9.30 36 16.38 8.51 14.01 12.44 7.06 3.43 0 15.40 38.10 62022_20011011_153120 1 1 1 0 4 4 4 4 4 4 1 62030 OPAL LARKIN F a few true Pinconning, MI 1 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 short 1 XX 06 1 1 62030_20010718_091830 0 730.52 67 -2 -2.00 33 -2.00 -2.00 199 6.03 6.05 24 5.47 5.20 -2.00 -2.00 -2.00 33 -2 -2.00 -2.00 199 6.03 6.05 24 5.47 5.20 -2.00 -2.00 -2.00 -2.00 -2 34 12.72 8.58 1017 29.91 19.63 67 28.79 18.79 29.83 12.20 8.16 48 48 9.01 4.59 1017 21.19 10.35 46 20.66 9.79 20.35 20.35 8.77 4.32 -2 24.40 54.50 62030_20010718_152350 1 0 -2 0 1 4 2 2 2 4 1 Departing on 2/22/02 or 2/23/02 from Saginaw, Michigan using United Airlines and flying to Reno, Nevada for 7 to 10 days. System kept suggesting Northwest for the airline and we are intending to use mileage we have accumulated on United airlines. 62030 OPAL LARKIN F a few true Pinconning, MI 1 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 short 2 XX 06 2 1 62030_20010809_102919 1 273.37 28 0 0.00 14 5.63 2.66 74 5.29 3.67 14 4.62 2.79 11.09 5.21 2.23 14 14 5.63 2.66 74 5.29 3.67 14 4.62 2.79 11.09 11.09 5.21 2.23 0 14 12.32 10.78 394 28.14 24.81 83 23.92 19.92 35.74 10.51 8.75 19 19 9.07 6.05 394 20.74 13.65 62 18.44 9.57 25.91 25.91 8.14 4.60 0 25.00 42.90 62030_20010809_153320 1 1 0 1 4 2 2 2 2 4 2 62030 OPAL LARKIN F a few true Pinconning, MI 1 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 short 3 XX 06 1 1 62030_20010816_122327 1 321.69 28 0 0.00 14 5.90 2.74 61 4.36 1.45 6 4.23 1.42 13.01 5.35 1.90 14 14 5.90 2.74 61 4.36 1.45 6 4.23 1.42 13.01 13.01 5.35 1.90 0 14 15.48 12.92 517 36.93 27.12 113 31.08 16.67 53.47 12.55 7.16 20 20 10.83 9.19 517 25.85 20.30 98 22.05 11.42 44.45 44.45 9.06 4.81 0 17.70 28.60 62030_20010816_134603 1 0 -2 1 4 4 4 4 4 4 1 depart Saginaw, MI on 9/7/01 @ 7am & arrive Washington D.C. @ 10am on Northwest airlines. returning on 9/13/01 from Washington D.C. @ 11:20am to Saginaw @ 2:35pm again on Northwest with a stop in Detroit, MI. I started 1st attempt to call at 11:21am and system said "flight from Saginaw to -------then it went silent so I hung up and tried calling again about 5 minutes later. The 2nd time I called, I reached ringing and it kept ringing until it busied out and hung up. I called back at 12:29pm and was able to complete the trip info, get a price quote and an email was to be sent. 62030 OPAL LARKIN F a few true Pinconning, MI 1 1 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes morethan3 0 0 short 4 XX 06 1 1 62030_20010816_123128 1 211.22 20 0 0.00 10 4.18 1.25 27 2.70 1.70 6 2.33 1.32 -4.00 -4.00 -4.00 10 10 4.18 1.25 27 2.70 1.70 6 2.33 1.32 6.89 -4.00 -4.00 -4.00 0 10 15.68 15.45 372 37.20 32.88 115 28.56 19.37 54.51 11.36 7.68 13 13 12.06 11.09 372 28.62 24.90 100 22.67 13.21 45.68 45.68 9.26 4.78 0 7.40 20.00 62030_20010816_135133 1 0 -2 1 5 5 5 5 4 4 2 Depart Saginaw, MI on 10/5/01 @ 7:40am on Northwest with stop in Minneapolis then continue to Kalispell, MT. & arrive @ 9:02am Return from Kalispell, MT on 10/13/01 @ 8:50am on Northwest with stop in Minneapolis then continue to Saginaw, MI & arrive @9:20pm Price would be $688 System worked fine and I was able to easily communicate info to the system and received expected responses. The system found info quickly and provided a detailed format of the times, flights and price. 62049 PATRICE KIMBALL F never true Silver Spring, MD 0 0 true N/A N/A N/A N/A N/A forOther AirlineDirect none No 0 0 0 short 1 XX 09 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 62049_20011010_175741 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 I was planning to take a trip to Anaheim, CA from Dulles Airport, VA starting on November 11 thru 14 - hotel reservation but no car rental 62049 PATRICE KIMBALL F never true Silver Spring, MD 0 0 true N/A N/A N/A N/A N/A forOther AirlineDirect none No 0 0 0 short 2 XX 09 1 1 62049_20011010_182652 1 476.99 42 0 0.00 21 2.51 1.20 50 2.38 1.88 8 2.10 1.41 6.27 2.32 0.86 21 21 2.51 1.20 50 2.38 1.88 8 2.10 1.41 6.27 6.27 2.32 0.86 0 21 9.47 18.26 376 17.90 23.81 93 14.15 16.89 81.78 5.86 7.87 22 22 6.97 9.10 376 17.09 20.38 82 14.00 14.68 37.96 37.96 5.49 6.05 0 22.00 33.30 62049_20011010_184808 1 0 -2 1 4 4 5 5 3 4 1 trip from BWI to Pittwburg, PA on October 28 leaving aroung 5pm returning on October 29pm around 9pm. It was not always easy to understand the conversation on both parts. 62049 PATRICE KIMBALL F never true Silver Spring, MD 0 0 true N/A N/A N/A N/A N/A forOther AirlineDirect none No 0 0 0 short 3 XX 09 1 1 62049_20011011_123238 1 526.37 48 0 0.00 24 2.14 0.56 52 2.17 1.76 8 1.91 1.28 -4.00 -4.00 -4.00 24 24 2.06 0.71 52 2.17 1.76 8 1.91 1.28 3.42 -4.00 -4.00 -4.00 0 24 9.89 14.79 456 19.00 18.58 84 16.17 12.66 38.18 8.66 13.81 26 26 6.71 7.18 456 17.54 15.49 84 14.88 7.65 38.18 38.18 5.45 3.29 0 32.70 33.30 62049_20011011_130925 1 1 1 2 4 5 5 3 3 5 1 travel from BWI to San Francisco, CA from October 13 around 12pm to October 17 leaving San Francisco around 11am, w/hotel reservation the option offered to me for the selection of hotel was very limited. There was no option of prices, smoking or not, how many beds, how many people, etc 62049 PATRICE KIMBALL F never true Silver Spring, MD 0 0 true N/A N/A N/A N/A N/A forOther AirlineDirect none No 0 0 0 short 4 XX 09 1 1 62049_20011011_174833 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 62049_20011011_181112 1 1 1 0 2 4 5 2 1 4 2 TRAVEL FROM dULLES AIRPORT DO LAX - DEPARTURE ON NOVEMBER 9TH AROUND 11AM COMING BACK ON THE 14TH AROUND 2PM. WITH HOTEL AND CAR RENTAL THE SYSTEM HAD A HARD TIME UNDERSTANDING ME. MY LAST REQUEST FOR THE RETURN FLIGHT WAS UNSUCESSFULL. i WAS LEFT ON HOLD FOR OVER 3MN, AND DID NOT COME BACK WITH A SCHEDULE 62065 PAULETTE KIRKPATRICK F once true Milwaukee, WI 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes 2 0 0 short 1 XX 02 1 1 62065_20010717_183136 1 495.39 68 0 0.00 34 3.44 1.22 62 1.82 1.62 9 1.61 1.03 8.57 3.28 0.83 34 34 3.44 1.22 62 1.82 1.62 9 1.61 1.03 8.57 8.57 3.28 0.83 0 34 10.64 8.30 914 26.88 20.83 109 24.39 15.17 43.57 9.64 6.01 70 70 5.11 3.03 914 13.06 8.66 29 12.83 8.50 10.43 10.14 5.04 2.99 0 0.00 0.00 62065_20010717_185033 1 1 1 2 4 5 4 4 4 4 2 The successfully completed itinerary begins with Midwest flight #411 from Dane County regional airport to Milwaukee, WI on August 18th. From there, I was scheduled to take flight #302 to Dallas/Fort Worth airport. I was booked with Alamo at $48 per day. I was scheduled to stay at a Sheraton for $188 per night. My return flight was on American flight #2330 from Dallas/Fort Worth to Chicago on August 22nd. From there, I was scheduled to take flight #4119 from Chicago to Dane County airport. I was unsure how to get more information regarding the available hotels. For example, where were the offered hotels located? The system was very easy to understand. I did have to start over at one point when I said "back up", but from there it was easy to successfully complete this itinerary. 62065 PAULETTE KIRKPATRICK F once true Milwaukee, WI 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes 2 0 0 short 2 XX 02 1 1 62065_20010808_210738 1 291.89 44 0 0.00 22 3.47 1.13 41 1.86 1.39 5 1.71 1.23 5.98 3.35 1.00 22 22 3.47 1.13 41 1.86 1.39 5 1.71 1.23 6.12 5.98 3.35 1.00 0 22 9.29 8.33 515 23.41 20.68 78 20.81 17.11 30.68 8.27 7.00 44 44 4.59 2.77 515 11.70 8.04 29 11.30 7.67 10.59 10.12 4.47 2.66 0 2.40 4.50 62065_20010808_211935 1 1 1 2 5 5 5 5 5 4 1 This trip originates in Madison, WI on Saturday, August 18th. I was able to book a Midwest Express flight to Dallas Fort Worth airport on flight #411, connecting in Milwaukee, WI and continuing on flight #302 to Dallas, Texas. I booked a Hilton hotel in Dallas for $136 per night. I also booked a Budget rental car for $32 per day. I booked a return flight on Monday, August 20th leaving Dallas Fort Worth on Midwest Express flight #307, connecting in Milwaukee, WI, and continuing to Madison, WI on flight #1838. The system was easy to use and clearly understandable. 62065 PAULETTE KIRKPATRICK F once true Milwaukee, WI 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes 2 0 0 short 3 XX 02 1 1 62065_20010830_171648 1 352.57 46 0 0.00 23 3.50 1.40 40 1.74 1.39 6 1.55 1.06 -4.00 -4.00 -4.00 23 23 3.42 1.55 40 1.74 1.39 6 1.55 1.06 7.12 -4.00 -4.00 -4.00 0 23 11.31 14.19 516 22.43 17.05 65 20.50 14.64 54.45 9.35 10.87 53 53 3.90 2.34 516 9.74 7.08 37 9.21 6.02 13.95 13.95 3.70 1.89 0 0.00 0.00 62065_20010830_172952 1 1 1 2 4 5 5 4 4 4 2 Madison, WI to San Francisco, CA leaving on September 15, 2001; I was able to book a Hilton Hotel and Budget rental car. I requested a September 12th return date, and it successfully booked a 2002 date. I was only able to "back up" once. I tried to back up twice and the system said that it was unable to back up again. 62065 PAULETTE KIRKPATRICK F once true Milwaukee, WI 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly NonInetAgent 20to50k Yes 2 0 0 short 4 XX 02 1 1 62065_20010907_124800 1 241.06 36 0 0.00 18 3.20 0.73 28 1.56 1.15 5 1.35 0.79 5.75 3.06 0.38 18 18 3.20 0.73 28 1.56 1.15 5 1.35 0.79 5.75 5.75 3.06 0.38 0 18 9.53 7.86 413 22.94 17.48 63 20.59 14.78 26.40 8.53 6.84 38 38 4.47 2.61 413 10.87 6.78 24 10.51 6.51 10.68 10.68 4.30 2.42 0 0.00 0.00 62065_20010907_130119 1 1 1 2 5 5 5 5 4 5 2 Madison, WI to Miami, FL leaving November 1st returning November 6th. Hilton stay with Budget rental car. 62073 PENELOPE GIVENS F a few true Pasadena, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 1 01 05 2 1 62073_20010920_161229 1 243.44 30 0 0.00 15 0.92 1.04 57 3.80 3.41 11 3.29 2.87 -4.00 -4.00 -4.00 15 15 0.92 1.04 57 3.80 3.41 11 3.29 2.87 3.08 -4.00 -4.00 -4.00 0 15 10.07 9.55 448 29.87 26.57 112 24.00 14.29 41.05 7.85 4.36 15 15 10.07 9.55 448 29.87 26.57 112 24.00 14.29 41.05 41.05 7.85 4.36 0 23.70 35.70 62073_20010920_170137 1 0 -2 1 3 3 2 4 4 4 1 62073 PENELOPE GIVENS F a few true Pasadena, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 2 02 05 2 1 62073_20010920_162045 1 199.79 26 0 0.00 13 0.74 0.87 42 3.23 3.19 11 2.58 2.27 -4.00 -4.00 -4.00 13 13 0.74 0.87 42 3.23 3.19 11 2.58 2.27 2.94 -4.00 -4.00 -4.00 0 13 8.97 11.64 329 25.31 33.03 127 16.83 13.09 44.66 6.00 4.72 13 13 8.97 11.64 329 25.31 33.03 127 16.83 13.09 44.66 44.66 6.00 4.72 0 23.80 41.70 62073_20010920_171534 1 0 -2 1 4 4 4 4 4 4 1 62073 PENELOPE GIVENS F a few true Pasadena, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 3 03 05 2 1 62073_20010921_232946 1 407.90 50 0 0.00 25 1.14 1.34 0 0.00 0.00 0 0.00 0.00 0.00 0.00 0.00 25 25 0.00 0.00 0 0.00 0.00 0 0.00 0.00 0.00 0.00 0.00 0.00 0 25 8.28 8.40 608 24.32 22.19 118 20.42 10.79 44.30 6.78 3.86 25 25 8.28 8.40 608 24.32 22.19 118 20.42 10.79 44.30 44.30 6.78 3.86 0 -3.00 -3.00 62073_20010922_003224 1 1 0 1 4 4 2 4 3 4 1 62073 PENELOPE GIVENS F a few true Pasadena, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 4 04 05 2 1 62073_20010921_233156 1 314.84 34 0 0.00 17 1.19 1.78 0 0.00 0.00 0 0.00 0.00 0.00 0.00 0.00 17 17 0.00 0.00 0 0.00 0.00 0 0.00 0.00 0.00 0.00 0.00 0.00 0 17 10.97 9.69 534 31.41 26.43 119 25.94 14.21 43.30 8.95 5.10 17 17 10.97 9.69 534 31.41 26.43 119 25.94 14.21 43.30 43.30 8.95 5.10 0 -3.00 -3.00 62073_20010922_005454 1 1 0 1 4 4 3 4 4 4 1 62073 PENELOPE GIVENS F a few true Pasadena, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 5 XX 05 1 1 62073_20010922_232059 1 407.90 50 0 0.00 25 1.14 1.34 0 0.00 0.00 0 0.00 0.00 0.00 0.00 0.00 25 25 0.00 0.00 0 0.00 0.00 0 0.00 0.00 0.00 0.00 0.00 0.00 0 25 8.28 8.40 608 24.32 22.19 118 20.42 10.79 44.30 6.78 3.86 25 25 8.28 8.40 608 24.32 22.19 118 20.42 10.79 44.30 44.30 6.78 3.86 0 -3.00 -3.00 62073_20010923_000414 1 1 0 1 2 2 3 2 3 4 2 Itinerary Description: I will bw flying from Houston, TX to Kansas City, MO on September 26th for a business meeting. I will return to Houston, Tx on September 28th. I booked a flight on Continental Flight 1485 leaving from Houston Intercontinental Airport at 7:50 AM and arriving in Kansas City at 9:42AM. I will return on Friday, September 28th departing on Continental Flight 685 at 10:20 AM and arriving at Houston Intercontinental at 12:21pm. I needed to rent a compact car and an airport room while in Kansas City. The system said: "I am sorry I cannot handle rental cars or hotel rooms yet. Please restrict your request to air travel". Cost of this trip: $186.50. The system seemed to have a problem booking this trip. The system suggested either Houston Hobby or Houston Interecontinental Airport. I choose Houston Hobby. The system then stated there were no fights leaving from Houston Hobby on this date to Kansas City. I felt this was frustrating and a waste of time. I did finally succeed in booking the flight without too much trouble after it was clearly understood I was flying from HIA. However, it took the system a minute or two to get there. Essentially, the system was working an the same way a human would work with a miscommunication of information. Other than this glitch, the system was OK. 62073 PENELOPE GIVENS F a few true Pasadena, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 6 XX 05 1 1 62073_20010922_232920 1 314.84 34 0 0.00 17 1.19 1.78 0 0.00 0.00 0 0.00 0.00 0.00 0.00 0.00 17 17 0.00 0.00 0 0.00 0.00 0 0.00 0.00 0.00 0.00 0.00 0.00 0 17 10.97 9.69 534 31.41 26.43 119 25.94 14.21 43.30 8.95 5.10 17 17 10.97 9.69 534 31.41 26.43 119 25.94 14.21 43.30 43.30 8.95 5.10 0 -3.00 -3.00 62073_20010923_002624 1 0 -2 1 2 2 2 2 2 4 1 Itinerary Description: I was booking a flight for a friend from Phoenix,AZ to Houston,TX on Tuesday October 2nd in the AM. This also included a return trip from Houston, TX to Tucson, AZ on October 5th. I was able to book Southwest Airlines Flight 1349 leaving from Phoenix, Az at 10:25AM on Tuesday, October 2nd and arriving at Houston Hobby Airport at 3:00PM. The second leg of the trip needed to be booked from Houston Intercontinental Airport on America West 831 departing HIA at 2:31PM on Friday October 5th. This flight is to arrive in Phoenix at 3:15PM and connect to America West Flight 438 departing from Phoenix at 3:52 and arriving in Tucson at 4:33PM. The system did not quote a price for this trip. I had trouble with the system trying to book this trip. The biggest problem was when the system picked up I had said April 30th when I said October 5th. The system corrected to October 10th. Still incorrect, the system finally corrected to October 5th. The system moved a little too quickly for me to write all of the information down, especially for a connecting flight. The system did not inform me of any direct flights. I think the system should inquire whether you want a connecting flight or a direct flight if available. Internet travel sites use discovery questions, including direct flight info to obtain data. This would be great to see in the system. Once the system and I got past the wrong dates and I was able to get all of the information on the connecting flight, I was satisfied with the booking. I tried to get my information sent to me via email but the system was not able to process this request. Before I could leave a full message on the voice mail, I was cut off by the telephone ringing and the operator answering with a recorded message. 62073 PENELOPE GIVENS F a few true Pasadena, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 7 XX 05 1 1 62073_20010924_125130 1 263.87 28 0 0.00 14 1.34 2.56 48 3.43 4.91 19 2.23 2.09 -4.00 -4.00 -4.00 14 14 1.34 2.56 48 3.43 4.91 19 2.23 2.09 9.50 -4.00 -4.00 -4.00 0 14 10.68 9.67 468 33.43 28.52 117 27.00 15.95 40.48 8.39 4.65 14 14 10.68 9.67 468 33.43 28.52 117 27.00 15.95 40.48 40.48 8.39 4.65 0 16.70 61.50 62073_20010924_132431 1 1 0 1 4 4 4 4 3 4 1 Itinerary description: I am flying from Salt Lake City, Utah to Las Vegas, Nevada for a business meeting and short vacation. I will be leaving the morning of Friday, October 12th and returning late morning on Monday, October 15th. I need a compact car and a motel room on the Strip in Las Vegas. I will be departing Salt Lake City on Delta, flight 817. I will be departing Salt Lake City on Friday, Oct. 12th at 8:25am and arriving in Las Vegas at 8:52am. I am returning on Delta, flight 1568, departing Las Vegas at 11:05am and arriving in Salt Lake City at 1:24pm. The cost of my trip is $162.50. The system worked very well for this booking. It seemed to understand my voice. There was a minor glitch in determining which airline I finally choose. I was not able to book a motel roon or a compact car on the system. I was pleased with the overall interaction with the system. 62073 PENELOPE GIVENS F a few true Pasadena, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 8 XX 05 1 1 62073_20010924_125710 1 261.16 28 0 0.00 14 0.91 2.04 35 2.50 4.29 17 1.38 1.04 -4.00 -4.00 -4.00 15 14 0.89 2.05 35 2.33 4.19 17 1.29 1.07 7.86 -4.00 -4.00 -4.00 0 14 12.76 12.29 527 37.64 32.62 116 31.62 24.53 42.88 10.44 9.07 14 14 12.76 12.29 527 37.64 32.62 116 31.62 24.53 42.88 42.88 10.44 9.07 0 0.00 0.00 62073_20010924_133845 1 1 0 1 4 4 4 4 4 4 2 Itinerary Description: I will be traveling from Houston, TX to Port Aransas, TX for a working vacation. The closest airport is in Corpus Christi,TX. I am departing Houston, TX on Monday, October 22nd in the early morning and returning on Friday, October 26th in the early evening. I need to rent a compact car for the week. I will be departing Houston Hobby Airport on Southwest Airlines Flight #201 at 7:45 AM, arriving in Corpus Christi at 8:30 AM. I will be returning on Southwest Airlines Flight #56 departing Corpus Christi at 6:20PM, arriving at Houston Hobby Airport at 7:10 PM. The cost of my round trip flight is $76.50. I was not able to rent my compact car with the system. The system was working correctly. I was able to get through all of the aspects booking this trip without any problems. I was able to answer the questions without a hangup in processing. I worked through the system quite easily.I was not able to get through the area of email confirmation! I was impressed the system was able to handle this booking without trouble. I still was not able to rent a compact car with the system. It will be good when the system is set to book airline, hotel and car rental all in one place. 62073 PENELOPE GIVENS F a few true Pasadena, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 9 05 05 2 1 62073_20010925_135915 0 -3.00 98 0 0.00 49 1.16 1.18 107 2.18 2.46 13 1.96 1.91 -4.00 -4.00 -4.00 49 49 1.16 1.18 107 2.18 2.46 13 1.96 1.91 5.71 -4.00 -4.00 -4.00 0 49 5.51 2.98 814 16.61 8.01 44 16.04 7.02 13.49 5.34 2.77 50 49 5.51 2.98 824 16.48 7.98 44 15.92 7.00 13.66 13.49 5.34 2.77 0 29.00 46.90 62073_20010925_144720 1 1 0 0 1 1 1 1 1 4 1 62073 PENELOPE GIVENS F a few true Pasadena, X 1 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 long 10 06 05 2 1 62073_20010925_210746 1 582.11 52 0 0.00 26 1.31 1.51 87 3.35 4.03 16 2.84 3.16 -4.00 -4.00 -4.00 26 26 1.30 1.51 87 3.35 4.03 16 2.84 3.16 6.47 -4.00 -4.00 -4.00 0 26 12.50 14.52 975 37.50 40.17 207 30.72 20.87 73.93 10.04 7.49 26 26 12.50 14.52 975 37.50 40.17 207 30.72 20.87 73.93 73.93 10.04 7.49 0 8.00 16.00 62073_20010925_221712 1 1 0 1 4 4 4 4 4 4 1 62081 PENNY CONNOR F a few true Santa Teresa, NM 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 long 1 01 08 2 1 62081_20010723_171501 1 163.78 15 0 0.00 7 5.16 4.60 47 6.71 10.31 30 2.83 0.98 15.49 3.43 0.67 7 7 5.16 4.60 47 6.71 10.31 30 2.83 0.98 15.49 15.49 3.43 0.67 0 8 13.17 10.46 285 35.63 31.63 90 27.86 24.57 30.38 10.71 8.45 8 8 13.17 10.46 285 35.63 31.63 90 27.86 24.57 30.38 30.38 10.71 8.45 0 17.00 42.90 62081_20010723_173436 1 0 1 1 5 5 5 4 5 4 1 62081 PENNY CONNOR F a few true Santa Teresa, NM 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 long 2 02 08 2 1 62081_20010724_200132 1 217.12 31 0 0.00 15 4.33 3.71 85 5.67 9.51 39 3.29 2.43 17.39 3.40 0.88 15 15 4.33 3.71 85 5.67 9.51 39 3.29 2.43 17.39 17.39 3.40 0.88 0 16 8.54 8.44 362 22.63 26.02 97 17.67 17.43 31.44 7.01 6.03 16 16 8.54 8.44 362 22.63 26.02 97 17.67 17.43 31.44 31.44 7.01 6.03 0 14.10 26.70 62081_20010724_201143 1 0 1 1 4 5 2 4 5 5 1 62081 PENNY CONNOR F a few true Santa Teresa, NM 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 long 3 03 08 2 1 62081_20010725_133105 0 207.95 26 0 0.00 13 4.66 2.19 93 7.15 6.87 23 5.83 5.17 -4.00 -4.00 -4.00 13 13 4.21 2.51 93 7.15 6.87 23 5.83 5.17 9.57 -4.00 -4.00 -4.00 0 13 10.18 15.13 369 28.38 50.58 194 14.58 9.49 59.53 6.06 3.16 13 13 10.18 15.13 369 28.38 50.58 194 14.58 9.49 59.53 59.53 6.06 3.16 0 16.10 46.20 62081_20010725_134544 1 1 0 1 5 5 5 2 5 5 1 62081 PENNY CONNOR F a few true Santa Teresa, NM 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 long 4 04 08 2 1 62081_20010726_204245 1 782.60 86 0 0.00 43 4.88 4.11 265 6.16 9.69 64 4.79 3.56 -4.00 -4.00 -4.00 43 43 4.78 4.21 265 6.16 9.69 64 4.79 3.56 29.31 -4.00 -4.00 -4.00 0 43 11.35 10.61 1171 27.23 28.51 178 23.64 16.27 67.40 10.01 6.08 43 43 11.35 10.61 1171 27.23 28.51 178 23.64 16.27 67.40 67.40 10.01 6.08 0 19.20 30.20 62081_20010726_211426 1 1 1 2 4 5 4 4 5 5 1 62081 PENNY CONNOR F a few true Santa Teresa, NM 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 long 5 XX 08 1 1 62081_20010814_165319 1 -3.00 42 0 0.00 21 4.05 1.35 103 4.90 3.53 15 4.40 2.74 -4.00 -4.00 -4.00 21 21 3.76 1.53 103 4.90 3.53 15 4.40 2.74 7.17 -4.00 -4.00 -4.00 0 21 11.14 7.70 600 28.57 22.43 102 24.90 15.22 36.10 9.89 5.29 21 21 11.14 7.70 600 28.57 22.43 102 24.90 15.22 36.10 36.10 9.89 5.29 0 21.40 42.90 62081_20010814_170552 1 1 1 2 4 5 4 4 5 5 2 I am leaving El Paso on August 24, at 7:13am, on American Airlines Flight #1464, stopping in Dallas. I leave Dallas on American Flight # 1440, arriving in Kansas City at 12:32pm. In Kansas City, I will rent an intermediate-sized car at Thrifty for $19/day, returning it on August 28. I do not need a hotel room. During this conversation, I found that the system did not understand me as well as usual. It asked me for clarification several times. I thought I was speaking clearly. Maybe the fact that I am getting a cold, and therefore my voice was affected, has something to do with it. (?) The system gave me the flight I would prefer right away. It was simple to use and to understand. 62081 PENNY CONNOR F a few true Santa Teresa, NM 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 long 6 XX 08 1 1 62081_20010816_231335 1 -3.00 84 0 0.00 42 4.22 1.53 220 5.24 2.76 13 5.05 2.50 10.11 4.08 1.22 42 42 4.22 1.53 220 5.24 2.76 13 5.05 2.50 10.11 10.11 4.08 1.22 0 42 13.14 9.32 1476 35.14 25.90 149 32.37 18.86 57.39 12.06 6.23 42 42 13.14 9.32 1476 35.14 25.90 149 32.37 18.86 57.39 57.39 12.06 6.23 0 8.60 26.20 62081_20010816_234314 1 0 1 1 4 5 4 2 5 5 1 I am leaving El Paso on Dec. 9, at 7:00am, on Continental Flight #1668, stopping over in Houston at 9:54am. I depart Houston at 11:51am on Continental Flight#664, arriving in Cancun, Mexico at 2:00pm. I will depart Cancun on Dec. 15, at 7:24am, on Continental Flight #265, stopping over in Houston at 9:38am. I will depart Houston at 11:10am, on Continental Flight #3277, arriving in El Paso at 12:13pm. This time, I found myself trying to get the system to go back to the very first flight option it had given me. I tried several different requests to get it to stop giving me flight options. I was trying to tell it that the first option was acceptable, because I realized that the system gives the least expensive option first, and I that is what I wanted. After the system went through every available flight option, it started over, so I got to the option I wanted by waiting for it to go through the entire list. I thought by trying to ask the system to return to the first option, I would confuse it too much, but that didn't happen. I'm impressed by that. I didn't need hotel or car reservations, because this trip is for a seminar, and those arrangements were through the seminar promoters. I was pleased with the end results from this call. 62081 PENNY CONNOR F a few true Santa Teresa, NM 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 long 7 XX 08 1 1 62081_20010818_013756 1 -3.00 36 0 0.00 18 4.22 1.65 73 4.06 3.56 17 3.29 1.53 -4.00 -4.00 -4.00 18 18 3.87 1.84 73 4.06 3.56 17 3.29 1.53 9.45 -4.00 -4.00 -4.00 0 18 14.14 11.05 696 38.67 32.52 147 32.29 18.63 51.65 11.94 6.05 18 18 14.14 11.05 696 38.67 32.52 147 32.29 18.63 51.65 51.65 11.94 6.05 0 13.70 22.20 62081_20010818_015506 1 0 1 1 5 5 5 5 5 5 3 I am departing El Paso on December 27, 2001, on Delta Flight #4847 at 09:00am, stopping over in Dallas. I leave Dallas on Delta Flight#816, arriving in Tampa at 04:56pm. On December 31, 2001, I depart Tampa on Delta Flight #1710, stopping over in Atlanta. I depart Atlanta on Delta Flight #831, arriving in El Paso at 02:10pm. I do not require a car or hotel room in Tampa. This time, it was exceptionally easy for me to use the system and get it to understand me. I felt confident using it, and each step went with ease. It gave me exactly the information I wanted. 62081 PENNY CONNOR F a few true Santa Teresa, NM 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 long 8 XX 08 1 1 62081_20010820_224403 1 -3.00 49 0 0.00 24 3.71 1.28 62 2.58 2.06 9 2.30 1.58 -4.00 -4.00 -4.00 24 24 3.20 1.43 62 2.58 2.06 9 2.30 1.58 6.23 -4.00 -4.00 -4.00 0 25 12.86 11.79 814 32.56 33.60 163 27.13 20.19 58.39 10.96 7.15 25 25 12.86 11.79 814 32.56 33.60 163 27.13 20.19 58.39 58.39 10.96 7.15 0 12.90 16.70 62081_20010820_230414 1 1 1 2 5 5 5 5 5 5 1 I am leaving El Paso on American Airlines flight #1464 at 7:11am on May 10, 2002. There is a stopover in Dallas. American Flight #1154 leaves Dallas and arrives in Minneapolis/St. Paul at 1:29pm. I will rent an intermediate car from Thrifty for $24 per day for 6 days. I will stay at the Doubletree Hotel at the Minneapolis/St. Paul Airport for 6 nights, at $49 per night. I will leave Minneapolis on May 16, on American Airlines Flight #1996, at 1:57pm. There will be a stopover in Dallas. I will leave Dallas on American Airlines Flight #1037, arriving in El Paso at 6:12pm. This was the easiest time ever for me with this system. It was just like talking to a human being. The information was simple to obtain. I almost didn't have to think about my responses, as when automatically responding to an actual person. 62081 PENNY CONNOR F a few true Santa Teresa, NM 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 long 9 05 08 2 1 62081_20010821_193935 0 532.84 83 0 0.00 41 5.01 3.33 177 4.32 8.78 58 2.98 1.85 23.48 4.55 1.54 41 41 5.01 3.33 177 4.32 8.78 58 2.98 1.85 23.48 23.48 4.55 1.54 0 42 5.89 3.20 587 13.98 8.97 36 13.44 8.37 12.46 5.73 3.06 42 42 5.89 3.20 587 13.98 8.97 36 13.44 8.37 14.10 12.46 5.73 3.06 0 35.60 68.30 62081_20010821_200232 1 1 1 0 1 5 4 1 1 5 1 62081 PENNY CONNOR F a few true Santa Teresa, NM 1 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 long 10 06 08 2 1 62081_20010822_201517 0 866.40 132 0 0.00 66 4.57 2.10 242 3.67 3.79 22 3.38 3.04 -4.00 -4.00 -4.00 66 66 4.39 2.23 242 3.67 3.79 22 3.38 3.04 14.29 -4.00 -4.00 -4.00 0 66 7.20 3.81 1001 15.17 9.90 36 14.85 9.63 15.54 7.07 3.70 67 66 7.20 3.81 1006 15.01 9.90 36 14.70 9.63 15.54 15.54 7.07 3.70 0 23.10 40.90 62081_20010822_204841 1 1 1 0 1 4 2 1 1 5 1 62103 POLLY MCCABE F a few true Jacksonville, FL 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 1 01 09 2 1 62103_20010724_105452 0 761.10 70 0 0.00 35 2.88 1.48 141 4.03 3.25 14 3.74 2.79 7.01 2.75 1.31 35 35 2.88 1.48 141 4.03 3.25 14 3.74 2.79 7.01 7.01 2.75 1.31 0 35 7.67 3.77 757 21.63 9.74 31 21.35 9.74 11.34 7.56 3.77 35 35 7.67 3.77 757 21.63 9.74 31 21.35 9.74 11.70 11.34 7.56 3.77 0 36.20 51.40 62103_20010724_113221 1 0 -2 1 2 2 2 2 2 4 1 62103 POLLY MCCABE F a few true Jacksonville, FL 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 2 02 09 2 1 62103_20010726_152209 1 551.37 54 0 0.00 27 3.09 1.89 107 3.96 3.81 15 3.54 3.17 6.91 2.94 1.76 27 27 3.09 1.89 107 3.96 3.81 15 3.54 3.17 6.91 6.91 2.94 1.76 0 27 6.95 8.73 534 19.78 17.64 77 17.58 13.69 31.24 6.01 7.39 28 28 6.15 6.27 534 19.07 15.66 77 16.93 11.00 31.24 31.24 5.22 3.97 0 26.20 48.10 62103_20010726_153219 1 0 0 1 1 2 1 1 1 4 1 62103 POLLY MCCABE F a few true Jacksonville, FL 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 3 03 09 2 1 62103_20010730_151812 0 550.93 66 0 0.00 33 2.57 1.43 98 2.97 3.79 20 2.44 2.27 9.19 2.36 0.80 33 33 2.57 1.43 98 2.97 3.79 20 2.44 2.27 9.19 9.19 2.36 0.80 0 33 4.15 4.15 471 14.27 9.32 36 13.59 8.60 -4.00 -4.00 -4.00 35 35 3.52 2.02 471 13.46 7.99 31 12.94 7.50 8.16 -4.00 -4.00 -4.00 0 29.30 39.40 62103_20010730_231954 1 1 0 1 3 2 3 3 3 4 1 62103 POLLY MCCABE F a few true Jacksonville, FL 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 4 04 09 2 1 62103_20010802_123212 0 396.87 52 0 0.00 26 2.22 0.79 73 2.81 2.98 15 2.32 1.68 5.32 2.10 0.49 26 26 2.22 0.79 73 2.81 2.98 15 2.32 1.68 5.32 5.32 2.10 0.49 0 26 4.76 7.65 306 11.77 6.36 28 11.12 5.55 -4.00 -4.00 -4.00 27 27 3.40 2.06 306 11.33 5.64 22 10.92 5.32 8.11 -4.00 -4.00 -4.00 0 17.80 30.80 62103_20010806_163315 1 1 0 0 2 3 2 2 2 4 1 62103 POLLY MCCABE F a few true Jacksonville, FL 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 5 XX 09 1 1 62103_20010906_093035 1 364.51 38 0 0.00 19 2.14 0.86 42 2.21 2.23 10 1.78 1.22 -4.00 -4.00 -4.00 19 19 2.05 0.99 42 2.21 2.23 10 1.78 1.22 5.21 -4.00 -4.00 -4.00 0 19 5.99 9.01 306 16.11 19.15 82 12.44 10.90 35.36 4.36 5.69 20 20 5.26 7.53 306 15.30 17.30 82 11.79 7.47 35.36 35.36 3.67 2.62 0 16.70 15.80 62103_20010906_133644 1 0 -2 1 4 4 4 3 3 4 3 Atlanta to Jacksonville leaving at 7:00 pm on 9/12, returning from Jacksonville to Atlanta on 9/14 leaving at 9:15 pm This was the best experience i have had with the communicator. I did have a small problem getting it to understand what time I was saying, but overall it seemed more responsive. Also, when it is repeating all your schedule back to you it starts to drag and sound like it is out of breath or something. 62103 POLLY MCCABE F a few true Jacksonville, FL 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 6 XX 09 1 1 62103_20010918_204358 1 1410.11 40 0 0.00 20 2.30 0.99 56 2.80 4.16 19 1.95 1.72 4.68 2.17 0.84 20 20 2.30 0.99 56 2.80 4.16 19 1.95 1.72 5.26 4.68 2.17 0.84 0 20 56.13 209.61 596 29.80 51.99 227 19.42 24.07 944.30 9.39 15.66 48 48 5.29 5.80 596 12.42 13.50 80 10.98 9.21 36.67 36.67 4.62 3.54 0 39.30 15.00 62103_20010918_213045 1 1 1 2 4 4 4 4 3 4 2 Leave ATLANTA 11/21/01 @ 7:45 AM Arrive ROANOKE @9:29 AM Leave ROANOKE 11/25/01 @ 4:45 PM Arrive ATLANTA @9:00 PM Economy Car Automatic with Air Conditioning Pick Up: NOV 21 Drop Off: NOV 25 This was the best phone call I have made to the system yet. It understood me very well and provided results very promptly. While I do not think I would use it regularly yet, I think it is much more appealing right now. 62103 POLLY MCCABE F a few true Jacksonville, FL 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 7 XX 09 1 1 62103_20010926_222939 1 353.31 36 0 0.00 18 2.08 0.93 33 1.83 2.60 12 1.24 0.56 5.39 1.89 0.44 18 18 2.08 0.93 33 1.83 2.60 12 1.24 0.56 5.39 5.39 1.89 0.44 0 18 8.04 15.29 298 16.56 23.18 81 12.76 17.20 34.68 6.47 14.19 19 19 5.85 8.33 298 15.68 19.82 81 12.06 12.29 34.68 34.68 4.25 4.68 0 21.20 22.20 62103_20010926_223616 1 0 -2 1 3 4 2 2 2 3 1 1/20 - Atlanta to Tampa - Delta leaving at 11:45 am 1/25 - Tampa to Atlanta - Delta leaving at 10:25 am This time the system took a very long time to return. I tried to call three times and it got hung up each time on some facet. Once it was the first statement, two more times it was on the name of the airline. I had no preference and it would not acknowledge that. I finally completed a flight. 62103 POLLY MCCABE F a few true Jacksonville, FL 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 8 XX 09 1 1 62103_20011007_231546 1 342.04 32 0 0.00 16 2.20 0.87 35 2.19 2.37 10 1.67 1.18 4.74 2.03 0.57 16 16 2.20 0.87 35 2.19 2.37 10 1.67 1.18 4.74 4.74 2.03 0.57 0 16 8.65 15.20 291 18.19 26.13 89 13.47 18.70 56.52 5.46 8.55 17 17 6.88 9.81 291 17.12 22.07 79 13.25 15.76 35.70 35.70 5.08 6.63 0 14.30 6.30 62103_20011007_233217 1 1 0 1 4 4 3 3 3 2 3 NOV 1 ATLANTA to JACKSONVILLE leave 12:50 PM on Delta Air Lines NOV 5 JACKSONVILLE to ATLANTA leave 5:40 PM It took me four calls before I was able to complete the travel plans. The system would get hung up on various components of my agenda. It appears to be working better than the first time I used it yet I still do not think that I would use this system to plan my travel. It is too unreliable and very slow. 62103 POLLY MCCABE F a few true Jacksonville, FL 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 9 05 09 2 1 62103_20011009_170432 0 4108.05 330 0 0.00 165 3.85 2.56 977 5.92 5.63 30 5.77 5.33 -4.00 -4.00 -4.00 165 165 3.83 2.57 977 5.92 5.63 30 5.77 5.33 13.01 -4.00 -4.00 -4.00 0 165 8.43 11.44 3630 22.00 14.54 108 21.48 12.92 85.08 7.96 9.76 173 173 6.52 5.33 3630 20.98 12.83 108 20.48 11.00 49.35 49.35 6.27 4.21 0 38.60 61.80 62103_20011009_181436 1 1 1 2 2 2 1 1 1 4 1 62103 POLLY MCCABE F a few true Jacksonville, FL 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 10to20k Yes 2 0 0 long 10 06 09 2 1 62103_20011010_215703 0 2045.99 186 0 0.00 93 3.23 1.61 439 4.72 3.96 15 4.61 3.83 -4.00 -4.00 -4.00 93 93 3.20 1.66 439 4.72 3.96 15 4.61 3.83 7.82 -4.00 -4.00 -4.00 0 93 6.85 7.06 1890 20.32 10.52 39 20.12 10.40 49.30 6.39 5.51 97 97 5.78 3.35 1890 19.48 10.01 31 19.36 10.00 11.74 11.31 5.73 3.32 0 32.30 48.40 62103_20011010_223449 1 1 0 0 2 2 2 2 1 2 1 62138 RACHAEL STANFORD F a few true Boise, ID 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes 3 0 0 long 1 01 01 2 1 62138_20010723_123100 1 228.72 23 0 0.00 11 7.46 2.60 21 1.91 0.70 3 1.80 0.63 10.11 7.20 2.58 11 11 7.46 2.60 21 1.91 0.70 3 1.80 0.63 11.76 10.11 7.20 2.58 0 12 11.57 10.11 327 27.25 25.18 80 22.45 19.85 30.17 9.88 8.65 13 13 10.02 9.48 327 25.15 24.80 80 20.58 19.36 30.17 30.17 8.35 7.62 0 0.00 0.00 62138_20010723_124028 1 1 1 1 4 5 5 5 5 5 1 62138 RACHAEL STANFORD F a few true Boise, ID 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes 3 0 0 long 2 02 01 2 1 62138_20010725_122800 1 226.50 25 0 0.00 12 6.31 2.55 19 1.58 0.79 3 1.45 0.69 -4.00 -4.00 -4.00 12 12 6.06 3.00 19 1.58 0.79 3 1.45 0.69 12.18 -4.00 -4.00 -4.00 0 13 11.19 9.35 369 28.38 24.14 75 24.50 20.54 29.26 9.69 7.95 13 13 11.19 9.35 369 28.38 24.14 75 24.50 20.54 29.26 29.26 9.69 7.95 0 5.30 8.30 62138_20010725_124128 1 1 1 1 4 3 2 2 3 5 1 62138 RACHAEL STANFORD F a few true Boise, ID 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes 3 0 0 long 3 03 01 2 1 62138_20010726_133200 0 1860.97 129 0 0.00 64 9.18 4.75 107 1.67 0.91 6 1.60 0.73 -4.00 -4.00 -4.00 64 64 8.94 5.07 107 1.67 0.91 6 1.60 0.73 19.20 -4.00 -4.00 -4.00 0 65 13.54 9.54 2085 32.08 18.89 82 31.30 17.95 49.18 12.99 8.49 71 71 11.64 6.51 2085 29.37 15.68 78 28.67 14.65 35.54 35.54 11.30 5.88 0 19.60 20.30 62138_20010726_141412 1 1 0 0 2 2 4 2 1 5 1 62138 RACHAEL STANFORD F a few true Boise, ID 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes 3 0 0 long 4 04 01 2 1 62138_20010730_145000 1 2792.47 143 0 0.00 71 9.81 4.32 129 1.82 0.74 4 1.79 0.70 -4.00 -4.00 -4.00 71 71 9.52 4.59 129 1.82 0.74 4 1.79 0.70 22.53 -4.00 -4.00 -4.00 0 72 14.19 10.99 2314 32.14 21.70 123 30.86 18.92 64.94 13.47 9.23 82 82 11.26 6.52 2314 28.22 15.52 79 27.59 14.54 36.77 36.77 10.94 5.90 0 69.00 62.00 62138_20010730_155543 1 1 1 2 3 3 2 1 1 5 1 62138 RACHAEL STANFORD F a few true Boise, ID 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes 3 0 0 long 5 XX 01 1 1 62138_20010919_132500 0 416.14 65 0 0.00 32 4.08 1.23 56 1.75 0.67 3 1.71 0.64 5.33 4.04 1.23 32 32 4.08 1.23 56 1.75 0.67 3 1.71 0.64 6.37 5.33 4.04 1.23 0 33 8.60 6.87 625 18.94 14.83 67 17.44 12.26 26.97 8.03 6.13 42 42 5.71 3.65 625 14.88 10.12 56 13.88 7.86 20.55 20.55 5.34 2.83 0 112.50 90.60 62138_20010919_134330 1 0 -2 0 1 2 5 1 2 5 2 Leave Raleigh NC, to Aboline or Dallas TX from November 16 to 26th. No hotel no car. The computer did not reconize Aboline TX. Confusing it with Dublin Irland. So, I finally decided to try Dallas TX as it is were I flew last time. The computer came up with no flights on the 16th. 62138 RACHAEL STANFORD F a few true Boise, ID 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes 3 0 0 long 6 XX 01 1 1 62138_20010919_134500 0 642.64 115 0 0.00 57 4.27 1.61 87 1.53 0.71 3 1.50 0.69 -4.00 -4.00 -4.00 57 57 4.22 1.69 87 1.53 0.71 3 1.50 0.69 8.75 -4.00 -4.00 -4.00 0 58 6.84 8.34 944 16.28 17.00 115 14.54 10.83 57.08 5.96 4.99 67 67 5.13 3.29 944 14.09 10.22 56 13.45 8.87 20.55 20.55 4.90 2.70 0 48.30 43.90 62138_20010919_140156 1 0 -2 0 1 1 1 1 1 5 2 From Raleigh to Boise. Dec 19th to Dec 24th. Checked Dec 18th and Dec 20th for availablility The system was unable to understand December 18th and consistantly confused it with December 8th. I was never able to check for flights on that date. The computer was unable to find any flights available. I have on scheduled those dates so know that there should be something available. 62138 RACHAEL STANFORD F a few true Boise, ID 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes 3 0 0 long 7 XX 01 1 1 62138_20011007_135100 0 277.78 49 0 0.00 24 4.12 0.99 34 1.42 0.78 3 1.35 0.71 6.07 4.04 0.92 24 24 4.12 0.99 34 1.42 0.78 3 1.35 0.71 6.32 6.07 4.04 0.92 0 25 7.10 8.67 396 15.84 17.53 69 13.63 13.88 28.83 6.20 7.55 29 29 5.30 4.74 396 13.66 13.19 58 12.07 10.24 21.11 21.11 4.74 3.70 0 35.30 37.50 62138_20011007_141943 1 0 1 0 1 4 3 2 1 5 2 Leave 7 am Sept 8 from Raleigh/Durham Airport to Albany NY returning at 7p Sept 8 to Raleigh. The system did not find any flights available. The system had trouble understanding Albany the system mistook it for Helsinki and for Calgory. 62138 RACHAEL STANFORD F a few true Boise, ID 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes 3 0 0 long 8 XX 01 1 1 62138_20011007_135900 1 608.69 83 0 0.00 41 4.87 1.51 51 1.24 0.66 3 1.20 0.61 -4.00 -4.00 -4.00 41 41 4.56 2.06 51 1.24 0.66 3 1.20 0.61 8.64 -4.00 -4.00 -4.00 0 42 9.68 9.62 1073 25.55 25.36 106 23.59 22.21 38.14 8.99 8.60 43 43 9.33 8.89 1073 24.95 24.57 106 23.02 21.32 38.14 38.14 8.64 7.76 0 49.00 43.90 62138_20011007_142328 1 0 1 1 1 2 4 1 1 5 1 RDU to Miami Jan 6th returning on Jan 13th The system had difficulty understanding the word 13 and mistook it for 3. I had trouble understanding the computer with some numbers such as 7 and 11 sounded the same and 13 and 30 sounded the same. The computer repeated the same flight option over and over and then decided I had selected an option that I did no select. I ended up having to start over to complete the task. 62138 RACHAEL STANFORD F a few true Boise, ID 0 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 20to50k Yes 3 0 0 long 9 05 01 2 1 62138_20011010_141200 0 239.80 39 0 0.00 19 3.54 0.81 31 1.63 0.76 4 1.50 0.51 4.10 3.51 0.82 19 19 3.54 0.81 31 1.63 0.76 4 1.50 0.51 4.76 4.10 3.51 0.82 0 20 8.58 10.28 303 15.15 14.08 64 12.58 8.35 44.38 6.70 6.06 28 28 4.28 1.94 303 10.82 5.35 26 10.26 4.54 10.06 10.06 4.07 1.60 0 106.50 94.70 62138_20011010_142447 1 1 0 0 1 1 3 1 1 5 1 62162 REGINA BOLDEN F a few true X, NJ 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 1 XX 02 1 1 62162_20010731_142817 1 259.57 36 0 0.00 18 4.08 1.19 30 1.67 1.03 3 1.59 1.00 -4.00 -4.00 -4.00 18 18 3.94 1.49 30 1.67 1.03 3 1.59 1.00 7.29 -4.00 -4.00 -4.00 0 18 9.88 8.33 415 23.06 19.20 74 20.06 14.83 30.92 8.64 6.66 38 38 4.58 3.51 415 10.92 8.38 34 10.30 7.55 14.34 14.31 4.31 3.16 0 26.70 16.70 62162_20010731_144026 1 1 1 2 5 5 5 5 4 5 2 Traveling from Newark, NJ to Ft. Lauderdale, Florida on Dec.22, 2001, returning Dec. 29, 2001. I found it quick and easy to use. I liked the idea that the system gave me prices for hotels and car rentals. 62162 REGINA BOLDEN F a few true X, NJ 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 2 XX 02 2 1 62162_20010801_144104 1 233.32 32 0 0.00 16 3.78 0.62 21 1.31 0.79 3 1.20 0.68 -4.00 -4.00 -4.00 16 16 3.54 1.13 21 1.31 0.79 3 1.20 0.68 5.35 -4.00 -4.00 -4.00 0 16 10.35 7.39 398 24.88 18.06 71 21.80 13.69 28.17 9.16 5.85 37 37 4.32 3.18 398 10.76 8.31 32 10.17 7.61 12.89 12.89 4.08 2.88 0 0.00 0.00 62162_20010801_145024 1 1 1 2 5 5 5 5 4 5 1 62162 REGINA BOLDEN F a few true X, NJ 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 3 XX 02 2 1 62162_20010802_134549 1 267.29 32 0 0.00 16 4.45 1.47 20 1.25 0.58 3 1.13 0.35 8.01 4.21 1.17 16 16 4.45 1.47 20 1.25 0.58 3 1.13 0.35 8.01 8.01 4.21 1.17 0 16 11.86 11.61 434 27.13 24.41 79 23.67 20.82 40.61 9.94 9.03 40 40 4.43 3.21 434 10.85 8.52 33 10.28 7.83 12.81 12.56 4.23 2.96 0 30.00 25.00 62162_20010802_135357 1 1 1 2 5 5 5 5 5 5 1 62170 RENEE CORDOVA F never true Lafayette, LA 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 1 0 short 1 XX 04 1 1 62170_20010724_083737 1 354.31 45 0 0.00 22 2.09 0.56 68 3.09 1.97 11 2.71 0.90 4.24 1.99 0.29 22 22 2.09 0.56 68 3.09 1.97 11 2.71 0.90 4.24 4.24 1.99 0.29 0 23 11.38 13.98 552 24.00 28.85 131 19.14 17.38 51.96 9.54 11.08 31 31 6.81 9.22 552 17.81 22.76 124 14.27 11.58 48.60 48.60 5.42 5.06 0 14.70 13.60 62170_20010724_171027 1 1 1 2 2 4 2 2 2 5 1 August 3, Dallas FORT Worth to Austin Flight: American flight 1967 o departs Dallas FORT Worth at 6:55 AM o arrives in Austin at 7:48 AM o for reservations call 1-800-433-7300 Rental Car: BUDGET o Compact Car Automatic with Air Conditioning o Unlimited miles o $20 a day o for reservations call 1-800-527-0770 Hotel: the RADISSON HOTEL AND SUITES AUSTIN o price range : $99 to $229 a night o address : 111 E CESAR CHAVEZ STREET, Austin o for reservations call 512-478-9611 August 5, Austin to Dallas Flight: Continental flight 1707 o departs Austin at 12:35 PM o arrives in Dallas at 3:20 PM o for reservations call (domestic) 1-800-523-3273 I planned to use a hotel and a rental car but found that, unless I knew specifically the name of a hotel and rental car company, that the computer could not assist me. For example, when asked what hotel I was interested in, I asked, "What are my hotel options?" The system restated it's original question, to which I replied Raddison Inn. 62170 RENEE CORDOVA F never true Lafayette, LA 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 1 0 short 2 XX 04 1 1 62170_20010724_082508 1 287.04 39 0 0.00 19 2.39 1.05 67 3.53 2.70 13 3.00 1.46 6.23 2.17 0.49 19 19 2.39 1.05 67 3.53 2.70 13 3.00 1.46 6.23 6.23 2.17 0.49 0 20 9.80 10.86 441 22.05 23.29 105 17.68 13.05 41.40 8.14 8.14 26 26 6.50 7.62 441 16.96 18.69 98 13.72 8.91 38.01 38.01 5.24 4.18 0 7.50 10.50 62170_20010724_171224 1 1 1 2 5 5 5 5 5 5 4 November 22, Dallas FORT Worth to Phoenix Flight: American flight 1123 o departs Dallas FORT Worth at 8:00 AM o arrives in Phoenix at 9:35 AM o for reservations call 1-800-433-7300 Hotel: the HILTON PHOENIX AIRPORT o price range : $139 to $249 a night o address : 2435 S 47TH ST, Phoenix o for reservations call 480-894-1600 November 26, Phoenix to Dallas Flight: American flight 1919 o departs Phoenix at 9:35 AM o arrives in Dallas at 4:18 PM o for reservations call 1-800-433-7300 The system worked great with my vacation schedule. I told it what airline, dates, and which hotel I wanted stay in and my confirmation came back perfectly. 62170 RENEE CORDOVA F never true Lafayette, LA 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 1 0 short 3 XX 04 1 1 62170_20010726_105113 1 307.64 47 0 0.00 23 2.06 1.52 52 2.26 3.44 17 1.59 1.26 -4.00 -4.00 -4.00 24 23 1.67 0.47 53 2.21 3.37 17 1.57 1.24 2.34 -4.00 -4.00 -4.00 0 24 9.08 10.42 475 19.79 21.02 102 16.22 11.89 39.78 7.75 8.30 32 32 5.61 6.69 475 14.84 16.61 95 12.26 8.01 36.37 36.37 4.62 3.71 0 29.60 13.00 62170_20010726_110207 1 1 1 2 4 4 5 4 4 3 2 Your total airfare was priced at : $530 October 1, Dallas to Los Angeles Flight: Continental flight 3827 o departs Dallas at 7:38 AM o arrives in Los Angeles at 11:14 AM o for reservations call (domestic) 1-800-523-3273 Rental Car: BUDGET o Compact Pickup Automatic with Air Conditioning o Unlimited miles o $28 a day o for reservations call 1-800-527-0770 October 5, Los Angeles to Dallas FORT Worth Flight: Continental flight 394 o departs Los Angeles at 3:30 PM o arrives in Dallas FORT Worth at 11:01 PM o for reservations call (domestic) 1-800-523-3273 While this system worked fine, it did not pick up on everything I said while I was using my speaker phone. I had to repeat my travel dates twice before picking up the telephone receiver and taking the call off of my speaker phone. 62170 RENEE CORDOVA F never true Lafayette, LA 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k No 2 1 0 short 4 XX 04 1 1 62170_20010726_110544 1 395.28 81 0 0.00 40 2.11 0.86 78 1.95 1.57 9 1.77 1.09 6.31 2.00 0.52 40 40 2.11 0.86 78 1.95 1.57 9 1.77 1.09 6.31 6.31 2.00 0.52 0 41 5.70 7.46 537 13.10 11.53 59 11.95 9.00 38.41 4.88 5.39 46 46 4.26 3.59 537 11.67 8.43 48 10.87 6.48 19.07 19.07 3.93 2.84 0 11.20 12.50 62170_20010726_111511 1 0 -2 1 2 4 4 4 4 5 2 Your total airfare was priced at : $867 September 28, Honolulu to Dallas Flight: American flight 162 o departs Honolulu at 1:30 PM o arrives in Dallas at 6:10 AM o for reservations call 1-800-433-7300 October 3, Dallas to Los Angeles Flight: American flight 2051 o departs Dallas at 11:05 AM o arrives in Los Angeles at 12:24 PM o for reservations call 1-800-433-7300 I had initially said Oahu, HI was my departure 'city', and the system asked three times what my departure city was: I finally realized Oahu is NOT a city! Anyway, after that, I found the system easy to work with. 62189 RHODA MCCORD F never true Slidell, LA 3-5 2 true N/A N/A N/A N/A N/A forOther InetAgent 10to20k No 0 0 0 short 1 XX 04 2 1 62189_20010807_092546 1 355.24 53 0 0.00 26 1.94 0.43 43 1.65 1.06 5 1.52 0.82 -4.00 -4.00 -4.00 26 26 1.94 0.43 43 1.65 1.06 5 1.52 0.82 3.19 -4.00 -4.00 -4.00 0 27 9.45 10.48 593 21.96 24.17 126 17.96 12.56 47.86 7.97 7.27 34 34 6.70 7.84 593 17.44 20.02 119 14.36 9.00 44.48 44.48 5.56 4.18 0 7.00 3.80 62189_20010807_095158 1 1 1 2 5 5 4 5 5 5 2 62189 RHODA MCCORD F never true Slidell, LA 3-5 2 true N/A N/A N/A N/A N/A forOther InetAgent 10to20k No 0 0 0 short 2 XX 04 2 1 62189_20010807_095843 1 469.26 71 0 0.00 35 2.10 1.06 77 2.20 2.86 17 1.76 1.26 7.28 1.95 0.56 35 35 2.10 1.06 77 2.20 2.86 17 1.76 1.26 7.28 7.28 1.95 0.56 0 36 8.74 10.12 739 20.53 22.44 132 17.34 11.93 49.08 7.59 7.50 43 43 6.44 7.31 739 17.19 18.98 125 14.62 8.88 45.74 45.74 5.50 4.01 0 25.30 22.90 62189_20010807_102153 1 1 1 2 4 4 4 2 4 5 1 62189 RHODA MCCORD F never true Slidell, LA 3-5 2 true N/A N/A N/A N/A N/A forOther InetAgent 10to20k No 0 0 0 short 3 XX 04 2 1 62189_20010809_130439 1 358.79 49 0 0.00 24 1.84 0.49 36 1.50 0.88 4 1.39 0.72 -4.00 -4.00 -4.00 24 24 1.84 0.49 36 1.50 0.88 4 1.39 0.72 3.73 -4.00 -4.00 -4.00 0 25 10.91 12.35 577 23.08 25.49 130 18.63 12.66 50.96 9.25 9.31 32 32 7.03 8.47 577 18.03 20.97 123 14.65 8.68 47.56 47.56 5.72 4.19 0 0.00 0.00 62189_20010809_132832 1 1 1 2 4 4 5 4 4 5 1 62189 RHODA MCCORD F never true Slidell, LA 3-5 2 true N/A N/A N/A N/A N/A forOther InetAgent 10to20k No 0 0 0 short 4 XX 04 2 1 62189_20010809_131119 1 346.69 53 0 0.00 26 1.97 0.52 49 1.88 1.45 6 1.72 1.21 3.37 1.91 0.44 26 26 1.97 0.52 49 1.88 1.45 6 1.72 1.21 3.37 3.37 1.91 0.44 0 27 9.33 12.06 567 21.00 25.52 132 16.73 12.86 48.42 7.83 9.36 34 34 5.97 7.88 567 16.68 20.88 125 13.39 8.47 45.07 45.07 4.79 3.85 0 12.20 11.50 62189_20010809_133631 1 1 1 2 4 4 5 2 4 5 2 62197 ROBERTA BULLARD F a few true Dallas, TX 2 1 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k Yes 3 0 0 short 1 XX 04 1 1 62197_20010724_182322 1 300.72 43 0 0.00 21 2.04 0.72 40 1.90 1.64 8 1.60 0.88 3.72 1.96 0.62 21 21 2.04 0.72 40 1.90 1.64 8 1.60 0.88 3.82 3.72 1.96 0.62 0 22 9.49 10.20 433 19.68 16.34 58 17.86 14.26 34.99 8.27 8.67 28 28 5.91 5.11 433 15.46 12.14 47 14.30 10.65 18.42 18.42 5.45 4.57 0 5.00 4.80 62197_20010724_183850 1 0 -2 0 2 5 2 2 1 5 3 Travelling to SDF from DFW on July 27 and returning on July 30th. Your first question is not clear. I think I know what you mean by dead or alive, but I wasn't sure, so I chose to answer Alive and therefore the rest of the questions. Your question about whether I was able to successfully complete my task is also unclear. I was able to get some information, but not all I wanted, so I said I wasn't able to complete it. The system is obviously developed for only certain responses. For example, at one point, I asked if there were any American flights when the 3 options that were given to me didn't include American. My departing flight was on American, so I knew it be most cost-effective to return on American. The system didn't tell me that American flights weren't available (I know there are American flights). I would not use this type of a system because it is not interactive enough. And, it didn't tell me enough information. I had no idea if the flight I was choosing was significantly more/less than other optional flights. The only way I'd use this system with it's limited interaction capabilities is if I didn't care at all about cost and that's hardly ever the case--even if I'm not personally paying for the flight. On a positive note, I was impressed by the responses to the little information I provided. The language was very natural and easy to understand and conversational-like. 62200 ROSALYN HILLIARD F a few true Skokie, IL 2 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k No 0 0 0 long 1 01 03 2 1 62200_20010726_094920 0 342.98 46 3 2.70 23 2.93 1.57 112 4.87 3.27 12 4.55 2.94 7.44 2.73 1.26 24 24 2.88 1.56 113 4.71 3.29 12 4.39 2.97 7.44 7.44 2.68 1.25 1 23 8.77 8.68 705 30.65 32.31 110 27.05 27.94 40.97 7.30 5.23 36 36 5.48 6.78 705 19.58 23.02 110 17.00 17.26 40.97 40.97 4.47 3.03 0 28.50 58.30 62200_20010726_101443 1 0 -2 1 4 2 4 4 2 5 1 62200 ROSALYN HILLIARD F a few true Skokie, IL 2 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k No 0 0 0 long 2 02 03 2 1 62200_20010727_081910 1 421.83 50 3 2.75 27 2.46 1.42 91 3.37 3.24 12 3.04 2.79 6.80 2.29 1.15 28 28 2.43 1.40 92 3.29 3.21 12 2.96 2.77 6.80 6.80 2.27 1.13 1 23 9.18 9.76 786 34.17 36.54 115 30.50 32.76 44.39 7.58 6.16 35 35 5.60 7.35 786 22.46 25.43 115 19.74 19.97 44.39 44.39 4.46 2.96 0 46.50 46.40 62200_20010727_083530 1 0 -2 1 2 2 2 2 1 5 1 62200 ROSALYN HILLIARD F a few true Skokie, IL 2 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k No 0 0 0 long 3 03 03 2 1 62200_20010730_083821 1 901.64 115 15 9.59 58 2.43 1.21 198 3.41 2.69 11 3.28 2.51 -4.00 -4.00 -4.00 59 59 2.39 1.24 199 3.37 2.68 11 3.24 2.51 7.08 -4.00 -4.00 -4.00 1 57 10.53 8.68 2932 51.44 43.63 148 49.71 42.02 57.14 9.70 6.04 97 97 5.99 6.85 3022 31.15 29.01 148 29.94 26.56 57.14 57.14 5.46 4.42 2 26.10 47.50 62200_20010730_095226 1 1 1 2 2 2 3 2 1 5 1 62200 ROSALYN HILLIARD F a few true Skokie, IL 2 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k No 0 0 0 long 4 04 03 2 1 62200_20010731_094151 1 981.47 139 9 5.98 70 2.19 0.97 178 2.54 2.18 12 2.41 1.87 -4.00 -4.00 -4.00 73 73 2.08 1.07 178 2.44 2.19 12 2.31 1.89 5.90 -4.00 -4.00 -4.00 3 69 8.88 9.47 2525 36.59 41.20 153 34.88 38.96 -4.00 -4.00 -4.00 106 105 5.76 7.06 2569 24.24 26.62 149 23.05 23.76 58.86 -4.00 -4.00 -4.00 1 46.00 53.40 62200_20010731_100703 1 1 1 2 3 2 3 2 1 5 1 62200 ROSALYN HILLIARD F a few true Skokie, IL 2 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k No 0 0 0 long 5 XX 03 1 1 62200_20010801_134132 1 391.03 50 4 3.26 25 1.98 0.95 67 2.68 2.95 12 2.29 2.27 4.94 1.86 0.74 26 26 1.98 0.93 68 2.62 2.91 12 2.24 2.24 4.94 4.94 1.86 0.73 1 25 11.30 8.09 1131 45.24 40.08 108 42.63 38.70 -4.00 -4.00 -4.00 41 41 6.73 4.59 1131 27.59 25.32 72 26.48 24.61 26.14 -4.00 -4.00 -4.00 0 26.40 26.90 62200_20010801_135445 1 1 1 2 3 3 4 2 1 5 2 Leave Atlanta on October 12th in the early morning going to Chicago. Leave Chicago on October 17th in the early evening. Hertz car rental. The system was better in this conversation then previous ones. 62200 ROSALYN HILLIARD F a few true Skokie, IL 2 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k No 0 0 0 long 6 XX 03 1 1 62200_20010801_143828 1 359.75 55 5 4.33 28 2.07 1.30 74 2.64 2.78 10 2.37 2.42 5.79 1.93 1.09 29 29 2.06 1.27 75 2.59 2.75 10 2.32 2.39 5.79 5.79 1.93 1.07 1 27 8.45 5.44 1017 37.67 35.94 109 34.92 33.64 -4.00 -4.00 -4.00 43 43 5.19 3.93 1027 23.88 24.36 79 22.57 23.06 17.86 -4.00 -4.00 -4.00 1 23.40 20.70 62200_20010801_145126 1 1 0 1 4 3 4 3 1 5 1 Leaving Atlanta on August 6th in the afternoon going to Kansas City, KS. Leave Kansas City on August 9th in the evening. The system was unable to accommodate me with Hotel reservations and said I would have to do this on my own. When repeated the itinerary included that it had made hotel reservations and it had not. When asked to repeat it just kept saying hotel reservation made. 62200 ROSALYN HILLIARD F a few true Skokie, IL 2 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k No 0 0 0 long 7 XX 03 1 1 62200_20010802_081044 1 338.55 49 2 1.53 25 1.98 0.77 55 2.20 1.85 7 2.00 1.59 -4.00 -4.00 -4.00 25 25 1.92 0.86 55 2.20 1.85 7 2.00 1.59 3.86 -4.00 -4.00 -4.00 0 24 9.27 5.98 1012 42.17 41.74 152 37.39 35.34 -4.00 -4.00 -4.00 39 39 5.55 3.70 1036 26.56 24.53 72 25.37 23.68 17.83 -4.00 -4.00 -4.00 1 21.40 24.00 62200_20010802_084053 1 1 1 2 5 5 5 5 1 5 2 Leave Atlanta on September 11th in the early afternoon going to Jacksonville, FL. Renting a Budget Rental Car in Jacksonville. Leave Jacksonville on September 14th in the evening returning to Atlanta. The system worked a lot better for this travel planning. The only thing is when I received my itinerary the only thing it showed was the price of the airfare and the car rental. It did not show where I was leaving from, going to, or the times. Also when the system goes over the itinerary on the phone, it only give the information on the departure, not the return. 62200 ROSALYN HILLIARD F a few true Skokie, IL 2 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k No 0 0 0 long 8 XX 03 1 1 62200_20010802_104458 1 617.77 119 13 8.96 61 2.11 0.92 125 2.05 1.87 10 1.92 1.58 -4.00 -4.00 -4.00 61 61 2.08 0.95 125 2.05 1.87 10 1.92 1.58 5.27 -4.00 -4.00 -4.00 0 58 5.92 4.90 1376 23.72 28.42 127 21.91 25.07 -4.00 -4.00 -4.00 86 85 3.92 3.45 1425 16.57 18.48 72 15.92 17.56 19.01 -4.00 -4.00 -4.00 3 62.80 60.70 62200_20010802_111740 1 0 -2 1 1 2 3 1 1 5 2 Leaving Atlanta, GA on November 25th in the morning going to Seattle, WA.to visit family. Returning to Atlanta on December 1st in the morning. No Hotel and no car rental. The system could not get that I wanted to go to Seattle. It kept giving me airport options in Washington D.C. Had to start over many times. Did not repeat full itinerary and when itinerary was e-mailed to me it only had the price on it. No other information was on the itinerary. 62200 ROSALYN HILLIARD F a few true Skokie, IL 2 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k No 0 0 0 long 9 05 03 2 1 62200_20010803_094540 1 911.75 132 13 13.75 67 2.28 1.29 155 2.31 1.99 10 2.20 1.76 -4.00 -4.00 -4.00 70 70 2.12 1.16 156 2.23 1.99 10 2.12 1.76 6.00 -4.00 -4.00 -4.00 3 65 9.10 7.13 2191 33.71 33.26 128 32.23 31.32 25.67 8.84 6.88 97 97 5.91 5.01 2191 22.59 21.98 93 21.85 20.86 21.06 19.67 5.77 4.84 0 53.90 48.60 62200_20010803_101045 1 1 1 2 1 1 4 1 1 5 1 62200 ROSALYN HILLIARD F a few true Skokie, IL 2 2 true N/A N/A N/A N/A N/A forOther NonInetAgent 50to99k No 0 0 0 long 10 06 03 2 1 62200_20010806_084023 1 572.83 75 10 9.76 41 1.95 0.87 68 1.66 1.61 9 1.48 1.11 -4.00 -4.00 -4.00 43 43 1.90 0.93 70 1.63 1.57 9 1.45 1.09 4.85 -4.00 -4.00 -4.00 2 34 9.75 10.42 1252 36.82 39.09 121 34.27 36.71 -4.00 -4.00 -4.00 54 53 6.05 8.27 1293 23.94 23.12 94 22.62 21.18 54.25 -4.00 -4.00 -4.00 1 27.30 30.20 62200_20010806_085936 1 1 1 2 1 1 1 4 1 5 1 62219 ROSEMARY BOWLING F a few true Brandon, FL 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 1 XX 01 1 1 62219_20010815_132800 1 301.02 37 0 0.00 18 4.91 0.97 26 1.44 0.62 3 1.35 0.49 6.88 4.80 0.86 18 18 4.91 0.97 26 1.44 0.62 3 1.35 0.49 6.88 6.88 4.80 0.86 0 19 11.09 16.77 467 24.58 36.97 168 16.61 13.04 -4.00 -4.00 -4.00 25 25 6.75 5.52 467 18.68 18.22 85 15.92 12.14 25.88 -4.00 -4.00 -4.00 0 15.40 11.10 62219_20010815_153615 1 1 1 2 5 5 4 5 5 5 2 I planned to leave Tampa International Airport on Sept. 12 in the morning, flying round trip to Louisville, KY. My return flight would be Sept. 17 in the afternoon. I wanted to stay in a Hilton hotel downtown, and I wanted an Avis economy sized rental car. The system was very easy to understand and did not have the expected "computer" sound to its voice. The only problem I encountered was that it quit talking at two points during the process. I stopped in the middle of a sentence both times. I wasn't sure if I had been hung up on, so I just waited. The system started the sentence over both times and completed it clearly. 62219 ROSEMARY BOWLING F a few true Brandon, FL 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 2 XX 01 1 1 62219_20010820_215100 1 596.69 81 0 0.00 40 6.02 1.79 85 2.13 0.82 4 2.08 0.77 -4.00 -4.00 -4.00 40 40 6.02 1.79 85 2.13 0.82 4 2.08 0.77 10.09 -4.00 -4.00 -4.00 0 41 8.63 10.45 829 20.22 21.44 105 18.10 16.81 53.83 7.50 7.64 45 45 7.33 7.40 829 18.42 17.74 101 16.55 12.64 45.19 45.19 6.47 4.68 0 58.80 62.50 62219_20010820_220719 1 1 1 2 2 3 4 2 2 2 1 Traveling from Tampa, FL to Greensboro, NC, leaving in the afternoon on Nov. 1 and returning in the afternoon on Nov. 6. I also needed a hotel (Holiday Inn) near the airport. I had a very hard time getting the computer to understand the cities that I was travelling to and from. When I said "Tampa International," it repeated "Atlanta." Then, when I said "Greensboro, NC," it understood "Greer, SC." Then, it understood "Toronto." I finally got it to understand what I was saying. While booking the hotel, the computer ended its sentence in the middle. Then, when I asked it to repeat, it did the same thing. It never finished the sentence completely. I found this attempt to book a trip very frustrating, as the computer could not understand me. I was on a cell phone, and I wonder if this affected the conversation. On my end, there was no static or interference from the cell phone. 62219 ROSEMARY BOWLING F a few true Brandon, FL 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 3 XX 01 1 1 62219_20010827_233700 1 259.95 33 0 0.00 16 5.25 1.11 22 1.38 0.72 3 1.27 0.59 -4.00 -4.00 -4.00 16 16 5.25 1.11 22 1.38 0.72 3 1.27 0.59 8.00 -4.00 -4.00 -4.00 0 17 10.24 12.07 387 22.76 23.44 92 18.44 15.70 49.83 7.77 6.66 20 20 7.80 7.41 387 19.35 18.78 73 16.53 14.28 29.52 29.52 6.66 5.51 0 0.00 0.00 62219_20010827_234701 1 1 1 2 5 5 5 5 5 5 1 Flying from Tampa, FL to Atlanta GA. Leaving on Dec. 21 in the afternoon. Returning on Dec. 27 in the afternoon. No hotel was needed. Car rental in Atlanta through Avis rental. An economy sized car was requested. This time, the system worked very well. It understood me every time and never had a problem relaying information. The only problem I encountered was that I requested flight times in the afternoon, and every flight it detailed was in the morning. 62219 ROSEMARY BOWLING F a few true Brandon, FL 0 2 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 1 0 0 short 4 XX 01 1 1 62219_20010829_123900 1 214.57 29 0 0.00 14 5.09 1.31 22 1.57 0.94 4 1.38 0.65 -4.00 -4.00 -4.00 14 14 5.09 1.31 22 1.57 0.94 4 1.38 0.65 8.97 -4.00 -4.00 -4.00 0 15 9.39 11.58 308 20.53 21.05 91 15.50 8.24 47.74 6.65 4.82 18 18 6.79 5.70 308 17.11 15.07 72 13.88 6.48 26.74 26.74 5.62 2.86 0 9.10 7.10 62219_20010829_124820 1 1 1 2 5 4 5 5 5 5 1 Flying from Tampa to New York, NY. Leaving on Nov. 6 in the morning and returning on Nov. 12 in the afternoon. Staying at the Marriot at the airport. No rental car was needed. The only problem I encountered at all was at the end of the conversation. The computer cut off in the middle of a sentence. I asked it to repeat, and it did. I found the system easy to use and easy to understand. 62235 ROXANNE TUTTLE F a few true Charlotte, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 1 01 01 2 1 62235_20010730_155700 1 483.39 31 0 0.00 15 14.53 9.91 31 2.07 0.59 3 2.00 0.55 27.14 13.63 9.63 15 15 14.53 9.91 31 2.07 0.59 3 2.00 0.55 30.47 27.14 13.63 9.63 0 16 12.78 10.25 507 31.69 26.31 80 28.47 23.75 30.32 11.61 9.44 16 16 12.78 10.25 507 31.69 26.31 80 28.47 23.75 30.32 30.32 11.61 9.44 0 12.90 20.00 62235_20010730_223938 1 0 -2 1 4 5 4 4 3 4 1 62235 ROXANNE TUTTLE F a few true Charlotte, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 2 02 01 2 1 62235_20010731_101700 1 252.78 25 0 0.00 12 7.94 3.76 22 1.83 0.72 3 1.73 0.65 -4.00 -4.00 -4.00 12 12 7.94 3.76 22 1.83 0.72 3 1.73 0.65 15.00 -4.00 -4.00 -4.00 0 13 11.16 9.26 367 28.23 23.99 75 24.33 20.31 29.30 9.64 7.82 13 13 11.16 9.26 367 28.23 23.99 75 24.33 20.31 29.30 29.30 9.64 7.82 0 0.00 0.00 62235_20010731_102752 1 0 -2 1 5 5 5 5 4 4 1 62235 ROXANNE TUTTLE F a few true Charlotte, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 3 03 01 2 1 62235_20010818_092900 0 1601.73 119 0 0.00 59 7.56 3.84 104 1.76 1.15 8 1.66 0.81 -4.00 -4.00 -4.00 59 59 7.56 3.84 104 1.76 1.15 8 1.66 0.81 19.77 -4.00 -4.00 -4.00 0 60 12.00 8.95 1558 25.97 15.27 57 25.44 14.85 37.00 11.57 8.39 68 68 9.09 5.85 1558 22.91 14.27 53 22.46 13.89 21.50 21.50 8.91 5.69 0 16.30 15.30 62235_20010818_102251 1 1 1 2 2 2 3 2 1 4 1 62235 ROXANNE TUTTLE F a few true Charlotte, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 4 04 01 2 1 62235_20010820_095000 1 767.91 77 0 0.00 38 9.47 5.73 64 1.68 0.70 3 1.65 0.68 -4.00 -4.00 -4.00 38 38 9.47 5.73 64 1.68 0.70 3 1.65 0.68 31.32 -4.00 -4.00 -4.00 0 39 10.41 8.17 878 22.51 14.65 50 21.79 14.12 21.06 10.13 8.09 43 43 8.44 5.75 878 20.42 13.70 50 19.71 13.05 21.06 21.06 8.14 5.47 0 18.80 18.40 62235_20010820_134146 1 1 1 2 2 2 2 2 1 4 1 62235 ROXANNE TUTTLE F a few true Charlotte, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 5 XX 01 1 1 62235_20010828_185000 1 439.41 35 0 0.00 17 7.20 5.09 31 1.82 1.13 5 1.63 0.81 -4.00 -4.00 -4.00 17 17 6.98 5.33 31 1.82 1.13 5 1.63 0.81 23.79 -4.00 -4.00 -4.00 0 18 17.52 15.90 759 42.17 33.19 118 37.71 28.10 50.22 15.60 14.06 23 23 12.32 9.77 759 33.00 25.26 73 31.18 24.26 28.94 28.94 11.56 9.29 0 12.90 17.60 62235_20010829_124557 1 0 -2 1 2 4 4 3 1 4 3 9/22 leaving Pittsburgh for Washington, DC early am departure. United Airlines 7:10 am 8:15 am Returning 9/23 DC to Pittsburgh afternoon departure. United Airline 3:25 pm 4:40 pm total cost $264.00 United I was interested in getting information on DIRECT flights only on US Airways. Didn't know how to communicate that to the system. Given six ridiculous scenerios that included other airlines with one or two stops. System kept cutting out. After an unfinished sentence followed by silence, I would say 'go back' and it would re-say what it had just finished saying and finish the sentence. On two occasions system repeated what it had just said without me prompting it to. I HATE this system!!!!!!!! 62235 ROXANNE TUTTLE F a few true Charlotte, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 6 XX 01 1 1 62235_20010828_190100 1 144.09 19 0 0.00 9 4.36 0.76 14 1.56 0.73 3 1.38 0.52 5.38 4.23 0.70 9 9 4.36 0.76 14 1.56 0.73 3 1.38 0.52 5.38 5.38 4.23 0.70 0 10 10.40 15.50 225 22.50 29.14 104 13.44 5.73 54.14 5.54 2.15 13 13 6.91 6.78 225 17.31 18.65 77 12.33 5.33 28.56 28.56 5.11 2.01 0 0.00 0.00 62235_20010829_125024 1 0 1 1 4 4 4 4 1 4 1 Friday, October 19 from Charlotte to Baltimore early am departure. US Airways 8:00am 9:20 am Sunday, October 21 return - late afternoon departure. Us Airways 6:45 pm 8:05 pm $293.00 Offered me 9 r/t scenerios, based on information that I provided. After listening to the first offering - my needs had been met, and I accepted that itinerary. Would be great if system could present scenerios on your preference of: cost, airline, direct flights, etc... Very cumbersome to listen to the slow dialogue of all of the scenerios that may not necessarily meet your needs. 62235 ROXANNE TUTTLE F a few true Charlotte, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 7 XX 01 1 1 62235_20010916_163400 1 260.75 29 0 0.00 14 4.05 0.94 28 2.00 0.78 3 1.92 0.76 -4.00 -4.00 -4.00 14 14 4.05 0.94 28 2.00 0.78 3 1.92 0.76 6.23 -4.00 -4.00 -4.00 0 15 13.55 13.02 485 32.33 29.06 100 27.50 23.06 46.98 11.17 9.51 17 17 11.46 10.13 485 28.53 25.51 81 25.25 22.34 30.29 30.29 10.29 9.18 0 7.10 7.10 62235_20010917_111940 1 0 0 1 2 3 3 2 1 4 3 Pittsburgh, PA to DFW on 9/29 early morning Returning DFW to Pittsburgh, PA on 10/1 late afternoon. No ground transportation needs. Given three choices, all of which were not direct flights. Suprisingly, none included US Airways, which is hubbed here. Said "Direct Routes" to the system, and it didn't understand command. Would have never selected the route that I ended up taking. 62235 ROXANNE TUTTLE F a few true Charlotte, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 8 XX 01 1 1 62235_20010916_163900 1 372.97 35 0 0.00 17 4.11 0.90 30 1.76 0.66 3 1.69 0.60 -4.00 -4.00 -4.00 17 17 4.11 0.90 30 1.76 0.66 3 1.69 0.60 5.82 -4.00 -4.00 -4.00 0 18 16.79 12.89 704 39.11 28.13 99 35.59 24.56 49.07 14.90 10.37 20 20 14.65 10.83 704 35.20 26.14 80 32.84 24.58 31.50 31.50 13.76 10.35 0 3.30 5.90 62235_20010917_112229 1 0 -2 1 2 3 2 2 1 4 1 Memphis, TN to BWI on 10/18 afternoon travel BWI returning to Memphis, TN on 10/21 late afternoon. No ground transportation required. Once again did not offer DIRECT ROUTES in my choices. I would never have booked the flight that I settled for in this 'test'. Way too many hours to get from here to there in offerings. Has to be an easier quicker way/route. HATE, HATE, HATE this system. Would never use by choice!!!! 62235 ROXANNE TUTTLE F a few true Charlotte, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 9 05 01 2 1 62235_20010926_183800 0 180.22 23 0 0.00 11 3.70 1.05 25 2.27 1.56 6 1.90 0.99 6.54 3.41 0.49 11 11 3.70 1.05 25 2.27 1.56 6 1.90 0.99 6.54 6.54 3.41 0.49 0 12 11.59 11.24 220 18.33 11.39 41 16.27 9.31 23.05 10.54 11.17 18 18 5.02 2.76 220 12.22 8.22 36 10.82 5.87 12.20 12.20 4.59 2.16 0 88.00 72.70 62235_20010926_184629 1 1 0 0 1 1 3 1 1 4 1 62235 ROXANNE TUTTLE F a few true Charlotte, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes 2 0 0 long 10 06 01 2 1 62235_20011001_122500 1 803.70 95 0 0.00 47 5.30 2.40 79 1.68 0.78 4 1.63 0.71 13.25 5.13 2.11 47 47 5.30 2.40 79 1.68 0.78 4 1.63 0.71 13.25 13.25 5.13 2.11 0 48 11.50 14.02 1214 25.29 32.49 220 21.15 15.40 87.22 9.89 8.57 57 57 8.33 6.67 1214 21.30 17.10 65 20.52 16.20 25.15 25.15 8.03 6.33 0 45.60 51.10 62235_20011001_124054 1 1 1 2 1 2 3 2 1 4 1 62294 SALLY BELCHER F many true New York, X 3-5 2 true N/A N/A true N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 1 XX 04 1 1 62294_20011004_232441 1 526.06 65 0 0.00 32 1.92 0.34 41 1.28 0.73 4 1.19 0.54 2.26 1.91 0.34 32 32 1.92 0.34 41 1.28 0.73 4 1.19 0.54 2.67 2.26 1.91 0.34 0 33 11.77 13.04 921 27.91 29.31 128 24.78 23.53 49.56 10.59 11.32 38 38 9.26 10.63 921 24.24 26.64 121 21.62 21.50 46.20 46.20 8.26 8.78 0 0.00 0.00 62294_20011011_074027 1 1 1 2 1 4 4 1 3 3 2 Departure - Oct 18th from LGA to Tallahassee, FL Return - Oct 22nd Hotel - Doubletree No rental car Often it felt like a struggle for the computerized system to correctly understand the city that I was departing from. The system turned around the cities. (so the city that I was departing from the system had me arriving into) Then I found it frustrating getting the system to design the flight times that I desired. 62294 SALLY BELCHER F many true New York, X 3-5 2 true N/A N/A true N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 2 XX 04 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 62294_20011011_074758 1 0 -2 1 4 4 5 4 3 3 2 62294 SALLY BELCHER F many true New York, X 3-5 2 true N/A N/A true N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 3 XX 04 1 1 62294_20011012_182936 1 339.46 29 0 0.00 14 2.04 0.79 26 1.86 1.29 5 1.62 0.96 3.75 1.90 0.65 14 14 2.04 0.79 26 1.86 1.29 5 1.62 0.96 3.75 3.75 1.90 0.65 0 15 17.84 23.01 474 31.60 37.38 124 25.00 28.30 64.29 14.52 19.81 21 21 8.50 9.24 474 22.57 23.67 85 19.45 19.35 31.65 31.65 7.34 7.77 0 18.50 28.60 62294_20011013_094558 1 1 0 1 4 4 4 4 1 5 3 August 9th from LGA to Miami - 9am Return Aug. 12th noon The telephone system is difficut to utlilize due to the mudane voice used by the system. When making reservations over the phone, I am use to discussing my plans with a live person that can quickly understand my needs and over suggestions. The system takes awhile often to understand my departure and arrival points and you find yourself constantly repeating yourself which becomes annoying and not effective. 62294 SALLY BELCHER F many true New York, X 3-5 2 true N/A N/A true N/A N/A forMySelfOnly InetSite 10to20k Yes morethan3 0 0 short 4 XX 04 1 1 62294_20011012_183825 0 -3.00 213 -2 -2.00 106 -2.00 -2.00 201 1.90 1.57 12 1.80 1.22 -2.00 -2.00 -2.00 106 -2 -2.00 -2.00 201 1.90 1.57 12 1.80 1.22 -2.00 -2.00 -2.00 -2.00 -2 107 7.11 10.25 1464 13.68 9.38 76 13.09 7.18 72.62 6.50 8.05 124 124 4.04 1.89 1464 11.81 4.95 31 11.65 4.65 11.13 11.13 3.98 1.79 -2 7.20 10.40 62294_20011013_095357 1 0 -2 0 1 2 4 2 1 5 2 Nov. 23th from LGA to Dallas, Texas - 10am return on Nov 25th - noon The system took a long time to understand the correct order of my destinations. Once it understood my travel plans it could not find any flights. I started over, I changed my departure dates but to no avail the system could not find any flights. Which I find unbelievable. 62316 SANDY BRITTON F never true X, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 10to20k Yes 1 1 0 short 1 XX 08 1 1 62316_20010912_224858 1 623.81 63 0 0.00 31 3.57 1.52 51 1.65 2.01 11 1.33 1.03 -4.00 -4.00 -4.00 31 31 3.17 1.60 51 1.65 2.01 11 1.33 1.03 6.95 -4.00 -4.00 -4.00 0 32 14.67 8.40 1188 37.13 23.60 93 35.32 21.64 31.63 14.12 7.94 32 32 14.67 8.40 1188 37.13 23.60 93 35.32 21.64 31.63 31.63 14.12 7.94 0 13.70 12.90 62316_20010912_231012 1 1 1 2 4 5 3 3 4 4 3 Departing Wash, DC Sept 17, 2001 6:40pm Arriving Paris France 8:10am September 18, 2001 5 nights at Consort LaFayette 62316 SANDY BRITTON F never true X, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 10to20k Yes 1 1 0 short 2 XX 08 1 1 62316_20010912_231227 1 2205.36 218 0 0.00 109 4.07 2.35 303 2.78 3.76 21 2.61 3.34 -4.00 -4.00 -4.00 109 109 3.86 2.44 303 2.78 3.76 21 2.61 3.34 14.49 -4.00 -4.00 -4.00 0 109 14.72 8.98 4169 38.25 25.65 156 37.16 23.09 54.13 14.36 8.17 110 109 14.72 8.98 4201 38.19 25.54 156 37.11 22.99 54.13 54.13 14.36 8.17 0 13.50 17.40 62316_20010913_000240 1 0 -2 1 2 5 2 2 2 4 1 Departing Washington, DC Sept 26, 2001 7am Arriving Dallas/Ft Worth, TX Return: Depart Dallas/Ft Worth,TX Sept 28,2001 6pm Arriving Washington,DC It was difficult for the system to distingish between 7 and 11 an option should be available to choose only direct flights I encounter a problem in selecting the returning leg of this trip After selecting my departure itinery I was not able to get several choice for the return trip and finally ended up accepting the only option it would offer. 62316 SANDY BRITTON F never true X, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 10to20k Yes 1 1 0 short 3 XX 08 1 1 62316_20010915_131609 1 430.67 50 0 0.00 25 4.60 3.03 73 2.92 3.55 16 2.38 2.32 -4.00 -4.00 -4.00 25 25 3.75 3.39 73 2.92 3.55 16 2.38 2.32 16.43 -4.00 -4.00 -4.00 0 25 11.32 9.94 732 29.28 29.23 142 24.58 17.78 50.69 9.68 5.73 26 25 11.32 9.94 740 28.46 28.94 142 23.92 17.72 50.69 50.69 9.68 5.73 0 17.80 28.00 62316_20010915_133449 1 0 -2 1 2 5 4 3 2 4 1 Departing Philadelphia PA Sept 21st for Releigh NC around 3pm and returning to Philadelphia, PA on Sunday Sept 23rd. around 1pm As stated perviously would like to have options for returning flights similar to the options given for the initial leg. The system seemed to have dificulty understand me as well. 62316 SANDY BRITTON F never true X, MD 2 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetAgent 10to20k Yes 1 1 0 short 4 XX 08 1 1 62316_20011007_224310 1 257.08 27 0 0.00 13 4.26 3.59 52 4.00 5.37 21 2.58 1.73 -4.00 -4.00 -4.00 13 13 4.01 3.77 52 4.00 5.37 21 2.58 1.73 15.95 -4.00 -4.00 -4.00 0 14 12.76 11.14 460 32.86 32.11 126 25.69 18.40 45.12 10.27 6.35 14 14 12.76 11.14 460 32.86 32.11 126 25.69 18.40 45.12 45.12 10.27 6.35 0 17.30 30.80 62316_20011007_225253 1 0 1 1 5 5 5 5 4 4 2 Departing IAD 9:05 AM November 6, 2001 Arriving in TPA at 11:17 AM on United Flt 1490 Return Trip Departing TPA November 9, 2001 at 6:35 PM arriving at IAD 8:47 PM United Flt 1596 62324 SELMA LILLY F a few true Charlotte, NC 3-5 2 true N/A N/A N/A true N/A forOther InetSite 50to99k Yes 2 1 0 short 1 XX 06 1 1 62324_20011007_214957 0 467.78 42 0 0.00 21 10.10 26.49 69 3.29 2.57 7 3.10 2.49 -4.00 -4.00 -4.00 21 21 4.69 2.20 101 4.81 6.70 32 3.45 2.52 11.87 -4.00 -4.00 -4.00 0 21 10.27 6.53 561 26.71 16.75 53 25.40 16.03 19.55 9.81 6.33 26 26 8.30 4.19 561 21.58 11.15 49 20.48 9.84 17.61 17.61 7.92 3.82 0 36.20 35.00 62324_20011007_215947 1 0 -2 1 2 2 1 4 3 5 1 Departing Charlotte, NC to Oklahoma City, Oklahoma Leaving Oklahoma City, Oklahome to Charlotte, NC I had some trouble while trying to figure out how to use the system. I did not understand what the system wanted from me and how to get what I needed answered like pricing and other times. I thought the system did recognize my voice properly which made me feel very good about the system and the travel plans themself. 62324 SELMA LILLY F a few true Charlotte, NC 3-5 2 true N/A N/A N/A true N/A forOther InetSite 50to99k Yes 2 1 0 short 2 XX 06 1 1 62324_20011007_230609 1 386.34 28 0 0.00 14 12.52 22.84 33 2.36 1.22 4 2.23 1.17 -4.00 -4.00 -4.00 14 14 12.52 22.84 33 2.36 1.22 4 2.23 1.17 79.48 -4.00 -4.00 -4.00 0 14 13.64 13.39 445 31.79 28.70 113 25.54 17.33 52.82 10.62 7.51 18 18 10.60 9.42 445 24.72 21.39 98 20.41 11.43 43.42 43.42 8.67 4.81 0 15.20 14.30 62324_20011007_231603 1 0 -2 1 4 4 2 2 4 5 1 From Oklahoma City, OK 7:00am to Charlotte, NC arriving @ 1:57pm December 23-26, 2001 Returning to Oklahoma City, Ok at 7:27pm Delta Airlines Making this reservation was quite easy with the system with an exception to waiting for the pricing, which took sometime. I liked the fact that after waiting for the pricing on the line I asked it what I was waiting for and it told me that pricing did take time and that during the wait it would give me a detail description of my itenerary. I thought the pricing was quite effective overall for this trip and felt it was a good deal to make this arrangement. I also liked that it offered to send it to my email address as well. This made me feel like I was a valued customer. 62324 SELMA LILLY F a few true Charlotte, NC 3-5 2 true N/A N/A N/A true N/A forOther InetSite 50to99k Yes 2 1 0 short 3 XX 06 1 1 62324_20011008_233327 1 261.25 22 0 0.00 11 8.34 11.82 37 3.36 2.66 9 2.80 1.99 -4.00 -4.00 -4.00 11 11 8.34 11.82 37 3.36 2.66 9 2.80 1.99 43.53 -4.00 -4.00 -4.00 0 11 14.19 10.28 359 32.64 21.66 83 27.60 14.53 40.37 11.57 5.81 14 14 11.15 7.03 359 25.64 16.09 68 22.38 10.93 31.15 31.15 9.61 4.21 0 8.10 18.20 62324_20011008_234159 1 1 0 1 4 4 4 4 4 5 3 Charlotte, NC to Charleston, SC 10/19/01 @ 9 am return on 10/22/01 in the evening. Pref: USAirways I would have liked to have the opporutnity to make the choice immediatly to go to the cheapest airfare with whatever times were the least expensive. I feel this should be an option right off the bat with the phone recognition system. I felt the pricing was timely when the system gave it to me and I didn't have to wait very long. I also liked the fact that it automatically gave me the cheapest price. I would have liked to have booked hotel through this system as well. It would make it easier to know what the rates and availability would be in a one stop shopping atmosphere. The system recognized my voice clearly. I would use this system more often if it would go as smooth as it did this time for my bookings. 62324 SELMA LILLY F a few true Charlotte, NC 3-5 2 true N/A N/A N/A true N/A forOther InetSite 50to99k Yes 2 1 0 short 4 XX 06 2 1 62324_20011008_234359 1 463.38 42 0 0.00 21 4.94 1.63 104 4.95 4.34 17 4.35 3.44 9.95 4.69 1.18 21 21 4.94 1.63 104 4.95 4.34 17 4.35 3.44 9.95 9.95 4.69 1.18 0 21 15.66 11.66 809 38.52 28.51 127 34.10 20.57 52.08 13.83 8.35 29 29 11.06 7.94 809 27.90 21.29 112 24.89 14.09 43.07 43.07 9.91 5.11 0 18.30 52.40 62324_20011009_144329 1 1 0 1 4 5 4 4 5 5 2 62359 SHELLY BOSWELL F a few true Modesto, CA 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 1 XX 09 1 1 62359_20010813_171137 1 707.86 60 0 0.00 30 2.23 0.70 45 1.50 1.04 6 1.34 0.61 4.43 2.16 0.57 30 30 2.23 0.70 45 1.50 1.04 6 1.34 0.61 4.43 4.43 2.16 0.57 0 30 9.33 15.98 547 18.23 20.38 90 15.76 15.48 83.64 6.77 7.78 33 33 6.68 7.37 547 16.58 16.29 82 14.53 11.46 36.68 36.68 5.74 5.11 0 17.80 16.70 62359_20010813_211550 1 1 0 1 3 4 2 3 4 5 1 DATE CITY TIME AIRLINE / FLIGHT NUMBER ---- ---- ---- ----------------------- AUG 20 LV OAKLAND 9:45 PM Aloha Airlines AR LAS VEGAS 11:10 PM 474 AUG 24 LV LAS VEGAS 6:35 AM Aloha Airlines AR OAKLAND 8:00 AM 477 Cost: $156 Hotel was unable to plan. ALAMO, LAS VEGAS Compact Car Automatic with Air Conditioning Off Airport, Shuttle Provided Pick Up: AUG 20 Drop Off: AUG 24 Cost: USD 19 (Unlimited miles) The hotel reservation was unable to be completed. The system could understand all words. 62359 SHELLY BOSWELL F a few true Modesto, CA 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 2 XX 09 1 1 62359_20010817_151714 1 585.56 50 0 0.00 25 2.00 0.45 45 1.80 1.96 9 1.50 1.29 -4.00 -4.00 -4.00 25 25 2.00 0.45 45 1.80 1.96 9 1.50 1.29 3.16 -4.00 -4.00 -4.00 0 25 10.56 16.09 488 19.52 21.23 85 16.79 16.61 36.94 9.46 15.45 28 28 6.80 7.19 488 17.43 16.50 85 14.93 10.03 36.94 36.94 5.68 4.18 0 37.80 12.00 62359_20010817_191255 1 1 1 2 4 4 4 5 4 5 2 DATE CITY TIME AIRLINE / FLIGHT NUMBER ---- ---- ---- ----------------------- AUG 31 LV OAKLAND 11:20 AM Delta Air Lines AR BALTIMORE 10:02 PM 394 SEP 3 LV BALTIMORE 5:40 AM Delta Air Lines AR OAKLAND 10:21 AM 1693 Cost: $351 RESIDENCE INN BALT WASH ARPT 1160 WINTERSON ROAD Linthicum MD 21090 Phone: 410-691-0255 Fax: 410-691-0254 Check In: AUG 31 Check Out: SEP 3 Rate: $79/night BUDGET, BALTIMORE Intermediate Car Automatic with Air Conditioning In Terminal Pick Up: AUG 31 Drop Off: SEP 3 Cost: USD 21 (Unlimited miles) It was easier to use to system for the second time than the first time. 62359 SHELLY BOSWELL F a few true Modesto, CA 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 3 XX 09 1 1 62359_20010905_210116 1 625.47 63 0 0.00 31 1.96 0.32 42 1.35 0.84 4 1.27 0.69 -4.00 -4.00 -4.00 31 31 1.91 0.48 42 1.35 0.84 4 1.27 0.69 2.73 -4.00 -4.00 -4.00 0 32 8.83 13.59 589 18.41 19.49 83 16.32 15.77 59.55 7.19 10.12 35 35 6.42 7.00 589 16.83 15.44 82 14.91 10.64 37.00 37.00 5.52 4.61 0 23.80 21.90 62359_20010905_213701 1 1 1 2 4 2 3 3 4 5 1 DATE CITY TIME AIRLINE / FLIGHT NUMBER ---- ---- ---- ----------------------- NOV 22 LV OAKLAND 5:14 PM Alaska Airlines AR PORTLAND 6:47 PM 377 NOV 25 LV PORTLAND 11:04 AM Alaska Airlines AR OAKLAND 12:43 PM 346 Cost: $184 BW PONY SOLDIER AP 9901 NE SANDY BLVD Portland OR 97220 Phone: 503-256-1504 Fax: 503-256-5928 Check In: NOV 22 Check Out: NOV 25 Rate: $-1/night BUDGET, PORTLAND Intermediate Car Automatic with Air Conditioning In Terminal Pick Up: NOV 22 Drop Off: NOV 25 Cost: USD 20 (Unlimited miles) 62359 SHELLY BOSWELL F a few true Modesto, CA 1 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 01to10k No 0 0 0 short 4 XX 09 1 1 62359_20010905_211422 1 588.35 50 0 0.00 25 2.31 0.84 56 2.24 2.93 15 1.71 1.27 4.22 2.23 0.75 25 25 2.31 0.84 56 2.24 2.93 15 1.71 1.27 4.83 4.22 2.23 0.75 0 25 8.97 14.27 511 20.44 24.19 85 17.75 20.53 41.10 7.63 12.87 26 26 7.43 9.62 511 19.65 21.87 85 17.04 17.70 41.10 41.10 6.08 6.87 0 58.90 40.00 62359_20010905_213839 1 0 1 1 3 3 2 4 3 5 3 DATE CITY TIME AIRLINE / FLIGHT NUMBER ---- ---- ---- ----------------------- DEC 22 LV OAKLAND 5:53 PM Alaska Airlines AR SEATTLE 7:53 PM 425 DEC 29 LV SEATTLE 5:58 PM Alaska Airlines AR OAKLAND 7:56 PM 396 Cost: $172 62367 SHERYL HARTLEY F never true Houma, LA 1 1 true true N/A N/A N/A N/A forOther InetSite 10to20k Yes 2 1 0 short 1 XX 01 1 1 62367_20010815_131600 1 578.36 47 0 0.00 23 6.20 2.20 53 2.30 1.02 6 2.14 0.64 -4.00 -4.00 -4.00 23 23 6.20 2.20 53 2.30 1.02 6 2.14 0.64 10.09 -4.00 -4.00 -4.00 0 24 17.91 15.18 986 41.08 33.16 136 36.96 26.88 61.82 16.00 12.23 27 27 15.24 13.87 986 36.52 31.67 136 32.69 25.14 61.82 61.82 13.44 10.49 0 30.20 30.40 62367_20010815_133705 1 0 1 1 2 2 5 4 4 4 1 Departure from New Orleans International Airport on August 6, morning going to Dayton, Ohio and returning September 7th to New Orleans in the afternoon. I did not make arrangements for hotel or car since I did not need to book those when I did the original travel arrangements. The automated system called me by the wrong name. I was assigned the name of sheryl and she called me simone. I had trouble having the system understand that I was leaving from New Orleans, not New York or Newark. Other than those things I was satisfied with the system. 62367 SHERYL HARTLEY F never true Houma, LA 1 1 true true N/A N/A N/A N/A forOther InetSite 10to20k Yes 2 1 0 short 2 XX 01 1 1 62367_20010815_134600 1 309.39 31 0 0.00 15 5.73 2.32 32 2.13 1.13 4 2.00 1.04 -4.00 -4.00 -4.00 15 15 5.73 2.32 32 2.13 1.13 4 2.00 1.04 10.65 -4.00 -4.00 -4.00 0 16 13.29 13.68 453 28.31 26.59 99 23.60 19.40 49.38 10.88 10.06 21 21 8.24 7.43 453 21.57 20.64 80 18.65 16.12 28.17 28.17 7.24 6.01 0 37.50 26.70 62367_20010815_140034 1 0 -2 1 4 4 5 4 4 4 2 Leaving from New Orleans on Wednesday morning, September 12, 2001 and flying to Jacksonville, Florida and returning to New Orleans on September 16th in the afternoon. I did not rent a car or book a hotel for this trip as I did not need to do so for the trip to visit my daughter. The system responded to me with the name of Simone which was not the name I was assigned. The system had trouble again in comprehending the name of my departure city, New Orelans. It took several times before she understood. Other than that the travel arrangements went very smoothly. 62367 SHERYL HARTLEY F never true Houma, LA 1 1 true true N/A N/A N/A N/A forOther InetSite 10to20k Yes 2 1 0 short 3 XX 01 1 1 62367_20010828_220700 1 263.53 27 0 0.00 13 5.48 1.03 28 2.15 0.80 3 2.08 0.79 6.33 5.41 1.04 13 13 5.48 1.03 28 2.15 0.80 3 2.08 0.79 7.16 6.33 5.41 1.04 0 14 13.67 13.65 412 29.43 27.64 97 24.23 20.44 51.35 10.77 8.63 17 17 9.91 9.56 412 24.24 23.44 78 20.88 19.52 30.58 30.58 8.62 8.20 0 39.30 38.50 62367_20010828_230431 1 0 -2 1 4 4 5 4 4 5 1 Leaving Jacksonville Florida on October 6 at 10:30 AM and arriving New orleans at 3:20 PM. Returning to Jacksonville, Florida on October 13, leaving N.O. at 1:00 PM and arriving Jacksonville at 5:40 PM. I had a hard time getting the communicator to understand the city New Orleans, She kept saying New York. 62367 SHERYL HARTLEY F never true Houma, LA 1 1 true true N/A N/A N/A N/A forOther InetSite 10to20k Yes 2 1 0 short 4 XX 01 1 1 62367_20010828_221400 1 641.48 61 0 0.00 30 5.87 1.88 60 2.00 1.34 6 1.86 1.13 -4.00 -4.00 -4.00 30 30 5.50 2.32 60 2.00 1.34 6 1.86 1.13 9.43 -4.00 -4.00 -4.00 0 31 14.48 13.95 1101 35.52 30.31 108 33.10 27.63 58.41 13.02 11.52 35 35 12.19 11.45 1101 31.46 28.01 106 29.26 25.20 41.70 41.70 11.32 10.39 0 36.70 30.00 62367_20010828_231054 1 0 1 1 5 5 5 5 4 5 1 New Orleans to DesMoines, Iowa leaving on Wednesday, October 17th and returning to New Orleans on Sunday, October 21. Leaving New Orleans at 7:20 AM arriving DesMoines at 12:08 pm and leaving DesMoines on Sunday, October 21 at 12:10 pm arriving in New Orleans at 10:12 pm 62391 SOPHIA KENDRICK F many true Dallas, TX 5-10 2 true N/A N/A N/A N/A N/A forOther InetSite 20to50k Yes 1 0 0 short 1 XX 06 1 1 62391_20010920_170357 1 255.98 24 0 0.00 12 7.95 14.74 33 2.75 2.45 8 2.27 1.90 -4.00 -4.00 -4.00 12 12 3.40 1.44 33 2.75 2.45 8 2.27 1.90 5.89 -4.00 -4.00 -4.00 0 12 12.35 10.48 367 30.58 23.99 79 26.18 19.43 35.97 10.21 7.75 16 16 9.26 6.40 367 22.94 15.75 64 20.20 11.72 27.36 27.36 8.06 4.35 0 0.00 0.00 62391_20010920_172147 1 0 -2 1 5 5 5 5 5 5 1 Departing Dallas/Fort Worth before 8:00 a.m. Wednesday, September 26th to Boston, Massachusetts Departing Boston around 5:00 p.m. Friday, September 28th The system was very easy to use. The only problem I incurred was when I responded that I did want the itinerary priced, I must have not waited for the beep, because there was a very long silence after I said yes, then the system came back with, "Excuse me?" (or "Pardon me"). I simply said "Yes" and it retrieved the pricing. 62391 SOPHIA KENDRICK F many true Dallas, TX 5-10 2 true N/A N/A N/A N/A N/A forOther InetSite 20to50k Yes 1 0 0 short 2 XX 06 1 1 62391_20010920_173152 1 217.68 28 0 0.00 14 3.88 1.38 41 2.93 2.27 9 2.46 1.51 -4.00 -4.00 -4.00 14 14 3.88 1.38 41 2.93 2.27 9 2.46 1.51 7.63 -4.00 -4.00 -4.00 0 14 10.60 9.26 355 25.36 19.58 79 21.23 12.54 38.13 8.49 4.99 17 17 8.73 6.00 355 20.88 13.71 64 18.19 8.29 28.70 28.70 7.48 3.18 0 7.30 14.30 62391_20010920_173936 1 1 0 1 4 5 2 5 4 5 3 Departing Dallas Fort Worth on Sept. 21st to Phoenix, AZ; returning by 6:00 P.M. Sept 25th. I also needed to make hotel and car reservations, but did not hear an option for them. Otherwise, the call was fairly easy. The system did not understand the date I first said - it perceived the 24th when I said the 21st. I told it to start over, and it was smooth from there. 62391 SOPHIA KENDRICK F many true Dallas, TX 5-10 2 true N/A N/A N/A N/A N/A forOther InetSite 20to50k Yes 1 0 0 short 3 XX 06 1 1 62391_20010927_102315 1 226.73 30 0 0.00 15 3.59 0.88 51 3.40 2.10 8 3.07 1.73 5.74 3.44 0.67 15 15 3.59 0.88 51 3.40 2.10 8 3.07 1.73 5.74 5.74 3.44 0.67 0 15 10.46 8.11 399 26.60 19.04 74 23.21 14.33 33.67 8.80 5.14 20 20 7.84 4.70 399 19.95 11.84 59 17.89 7.67 24.44 24.44 6.97 2.68 0 3.90 13.30 62391_20010927_103140 1 1 0 1 5 5 5 5 5 5 4 Depart today, Sept. 27th from Dallas for Houston, TX at noon, return today around 7:00 p.m. I also need a rental car. The system seems to understand what I'm saying regardless of how I say it. It is very easy to use in the respect of knowing what to say when. It misunderstood my destination city because I spoke before the tone, but was responsive when I requested to start over. It misunderstood my departure time for reasons unkown to me, but that was easy enough fix. 62391 SOPHIA KENDRICK F many true Dallas, TX 5-10 2 true N/A N/A N/A N/A N/A forOther InetSite 20to50k Yes 1 0 0 short 4 XX 06 1 1 62391_20010927_103202 1 287.37 30 0 0.00 15 4.31 1.46 79 5.27 3.86 13 4.71 3.34 -4.00 -4.00 -4.00 15 15 4.14 1.78 79 5.27 3.86 13 4.71 3.34 7.43 -4.00 -4.00 -4.00 0 15 13.55 9.90 501 33.40 22.56 81 30.00 19.01 38.46 11.77 7.37 22 22 9.24 5.50 501 22.77 13.48 66 20.71 9.64 28.46 28.46 8.32 3.52 0 12.70 26.70 62391_20010927_104014 1 1 0 1 5 5 5 5 5 5 1 Dallas to San Francisco around 8:00 a.m. September 30th, returning around 5:00 p.m. October 4th. I also need a rental car and hotel room. Although the system misunderstood me on several occasions, it was fairly easy to clarify or change times if necessary. 62405 STACY ANDERSEN F a few true Beaufort, SC 0 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 01to10k No 1 0 0 short 1 XX 06 1 1 62405_20010814_102722 1 168.40 18 0 0.00 9 4.28 1.46 40 4.44 4.50 13 3.38 3.38 6.88 3.96 1.16 9 9 4.28 1.46 40 4.44 4.50 13 3.38 3.38 6.88 6.88 3.96 1.16 0 9 13.30 9.91 307 34.11 23.06 85 27.75 13.83 36.49 10.41 5.09 12 12 9.98 6.50 307 25.58 16.45 70 21.55 9.07 28.42 28.42 8.30 3.07 0 17.50 33.30 62405_20010814_104140 1 0 -2 1 5 5 5 5 5 3 1 Travel from Las Vegas to Minneapolis on Friday 17th August, departing mid/late morning and returning to Las Vegas on Thursday 30th August. Direct flights and best price requested. No hotels or car rtental needed. I was extremely impressed with both the speed and accuracy of operation of the system (it recommended exactly the flights and airline that I had already researched and booked through my regular travel agent). I was also very pleasantly surprised by the naturalness and clarity of the responding voice system. Contact was established without delay at the first attempt. 62405 STACY ANDERSEN F a few true Beaufort, SC 0 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 01to10k No 1 0 0 short 2 XX 06 1 1 62405_20010817_105807 1 156.55 18 0 0.00 9 3.67 0.96 24 2.67 2.12 7 2.13 1.46 -4.00 -4.00 -4.00 9 9 3.67 0.96 24 2.67 2.12 7 2.13 1.46 5.71 -4.00 -4.00 -4.00 0 9 12.71 10.77 283 31.44 24.29 84 24.88 15.17 37.20 9.65 6.01 12 12 9.53 6.94 283 23.58 17.23 69 19.45 10.07 28.75 28.75 7.78 3.56 0 0.00 0.00 62405_20010817_111610 1 0 -2 1 5 5 5 5 5 4 1 Aug 19, 2001 Leaving Las Vegas,NV at 11:59pm flight#613. Arriving in Atlanta,Ga.Aug 20. Aug 26, 2001 Leaving Atlanta,GA at 7:15am flight # 100. Arriving in Las Vegas,NV at 8:24am This was very easy to use. However,when I tried to book a one way flight from Las Vegas to Atlanta, it would not take my request. The service kept asking for my return date. 62405 STACY ANDERSEN F a few true Beaufort, SC 0 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 01to10k No 1 0 0 short 3 XX 06 1 1 62405_20010905_113947 1 159.62 18 0 0.00 9 3.74 0.72 21 2.33 1.87 7 1.75 0.71 4.19 3.69 0.75 9 9 3.74 0.72 21 2.33 1.87 7 1.75 0.71 4.95 4.19 3.69 0.75 0 9 12.81 10.82 285 31.67 23.93 84 25.13 14.64 37.97 9.66 5.65 12 12 9.60 6.88 285 23.75 17.04 69 19.64 9.79 28.74 28.74 7.86 3.47 0 14.30 33.30 62405_20010905_115529 1 0 -2 1 5 5 5 5 5 3 1 Las Vegas, NV to London Gatwick, Dec 6, 2001. Departing 4:05P. Arriving 9:55A, Dec7,2001. London Gatwick to Las Vegas, NV, Dec 18, 2001. Departing 10:45A. Arriving 1:30P. 62405 STACY ANDERSEN F a few true Beaufort, SC 0 0 true N/A N/A N/A N/A N/A someoneElseForMe NonInetAgent 01to10k No 1 0 0 short 4 XX 06 1 1 62405_20010907_114031 1 193.73 18 0 0.00 9 3.86 0.90 25 2.78 2.05 7 2.25 1.39 -4.00 -4.00 -4.00 9 9 3.86 0.90 25 2.78 2.05 7 2.25 1.39 5.56 -4.00 -4.00 -4.00 0 9 16.56 16.33 353 39.22 33.85 113 30.00 20.85 54.99 11.75 8.22 12 12 12.42 11.55 353 29.42 25.46 98 23.18 14.14 45.57 45.57 9.40 5.17 0 0.00 0.00 62405_20010907_144433 1 0 -2 1 5 5 5 5 5 3 1 Nov 15, 2001: Las Vegas to Huston Flt 1206, 7:15am Arrive 12:19pm Nov 15, 2001: Huston to Cancun Flt 164, 2:29pm Arrive 4:38pm Nov 21, 2001: Cancun to Huston Flt 565, 5:20pm Arrive 7:35pm Nov 21, 2001: Huston to Las Vegas FLT 249 8:30pm Arrive 9:45pm Very easy tom use. Took little time. 62413 STELLA DONNELLY F never true Chalmette, LA 0 0 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 1 XX 02 1 1 62413_20010809_135356 1 654.56 84 0 0.00 42 4.51 1.53 107 2.55 1.73 7 2.44 1.60 -4.00 -4.00 -4.00 42 42 4.45 1.66 107 2.55 1.73 7 2.44 1.60 9.81 -4.00 -4.00 -4.00 0 42 9.97 8.39 994 23.67 19.28 102 21.76 14.96 43.81 9.14 6.55 89 89 4.60 2.73 994 11.17 7.68 27 10.99 7.53 10.95 9.43 4.55 2.70 0 15.00 23.80 62413_20010809_141140 1 1 1 2 2 4 2 2 2 5 1 depart new orleans 9/19, fly to huntsville, alabama needed car and hotel in huntsville return huntsville to new orleans on 9/20 For the car portion, I wanted Avis, but the system didn't understand that. I was offered three choices but none of them were Avis. For the hotel, I asked for location and the system didn't understand. It would be good if the system gave an address of the hotel, and not just say the name. 62413 STELLA DONNELLY F never true Chalmette, LA 0 0 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 2 XX 02 1 1 62413_20010826_101852 1 596.31 88 0 0.00 44 4.10 1.23 92 2.09 1.65 8 1.95 1.40 7.32 4.03 1.13 44 44 4.10 1.23 92 2.09 1.65 8 1.95 1.40 7.32 7.32 4.03 1.13 0 44 9.00 7.90 1007 22.89 19.07 110 20.86 13.69 44.76 8.17 5.72 80 80 4.92 3.15 1007 12.59 8.54 39 12.25 8.05 15.53 15.53 4.79 2.93 0 17.40 13.60 62413_20010826_111511 1 1 1 2 2 4 2 2 2 5 2 I requested a flight from Ne Orleans to Paris, France leaving on Nov 22 and returning on Nov 28. The system gave me the exact flights I had in mind. For hotel, I asked for the Libertel Maxim but got other choices, I did accept the Holiday Inn because it as a comparable price. I did not need a rental car. I received an itinerary, but only of the flights. The hotel as not mentioned. There is no pricing of the air portion - I'd like to be informed of the price. I requested a certain hotel, but apparently the system didn't understand my request, and only gave me hotel choices that it had available. 62413 STELLA DONNELLY F never true Chalmette, LA 0 0 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 3 XX 02 1 1 62413_20010826_111919 1 492.70 76 0 0.00 38 4.34 1.33 75 1.97 1.53 8 1.81 1.17 -4.00 -4.00 -4.00 38 38 4.34 1.33 75 1.97 1.53 8 1.81 1.17 9.10 -4.00 -4.00 -4.00 0 38 8.18 5.84 772 20.32 13.88 70 18.97 11.29 28.62 7.63 4.81 76 76 4.07 2.24 772 10.16 6.22 30 9.89 5.82 13.21 13.21 3.95 1.98 0 30.70 26.30 62413_20010826_113654 1 1 1 2 2 3 2 2 1 5 1 Ne Orleans to JFK December 6, depart about 3pm, returning December 9,depart about 3pm. Hotel requested. This system does not give hotel addresses. System does not price the air portion for you. I ansered yes to a question, and had to repeat it a number of times because the system did not understand me. At one point, I had to start over again because the system didn't understand my "yes." 62413 STELLA DONNELLY F never true Chalmette, LA 0 0 true N/A N/A N/A true N/A forMySelfOnly AirlineDirect 10to20k Yes 3 0 0 short 4 XX 02 1 1 62413_20010922_213930 1 276.84 32 0 0.00 16 4.20 0.95 33 2.06 1.29 5 1.87 1.06 6.56 4.05 0.74 16 16 4.20 0.95 33 2.06 1.29 5 1.87 1.06 6.56 6.56 4.05 0.74 0 16 12.50 10.53 482 30.13 25.78 101 25.40 18.15 40.87 10.61 7.58 39 39 5.05 2.83 482 12.36 7.70 27 11.97 7.41 9.98 9.62 4.93 2.76 0 0.00 0.00 62413_20010922_220723 1 1 1 2 4 4 5 5 2 5 1 leave new orleans 10/18 at approx 10am, to san francisco. hotel requested. depart san francisco 10/25 at approx 10am. no rental car requested. This is my fourth time using the system, so I did know what to expect. As far as the computer generated voice, he sounds kind of dumb. Like someone I'd talk to because I feel sorry for him. That voice needs to be improved. I find it frustrating that the only hotels offered are the big chain hotels. Flight info was okay. All in all, I find it easier to go to a web site and get the info I need to book travel reservations. This particular phone reservation system does not appeal to me at all. I enjoyed taking part in this study, and hope that my comments have been helpful. God bless America! 62448 SUSIE ARCHER F many true Charleston, SC 2 5-10 true N/A N/A N/A N/A true forMySelfOnly InetAgent 01to10k Yes 1 0 0 long 1 01 08 2 1 62448_20010813_141559 1 417.76 54 0 0.00 27 3.15 1.05 43 1.59 1.08 5 1.46 0.86 -4.00 -4.00 -4.00 27 27 2.92 1.05 43 1.59 1.08 5 1.46 0.86 6.15 -4.00 -4.00 -4.00 0 27 10.70 11.20 767 28.41 36.43 189 22.23 17.57 58.82 8.85 5.85 28 27 10.70 11.20 892 31.86 40.14 189 26.04 26.23 58.82 58.82 8.85 5.85 0 32.60 44.40 62448_20010813_142845 1 0 -2 1 4 5 4 4 5 5 1 62448 SUSIE ARCHER F many true Charleston, SC 2 5-10 true N/A N/A N/A N/A true forMySelfOnly InetAgent 01to10k Yes 1 0 0 long 2 02 08 2 1 62448_20010814_091301 1 314.11 34 0 0.00 17 4.29 2.56 34 2.00 3.71 16 1.13 0.89 -4.00 -4.00 -4.00 17 17 2.85 2.84 34 2.00 3.71 16 1.13 0.89 11.77 -4.00 -4.00 -4.00 0 17 11.84 12.23 513 30.18 34.75 146 22.94 18.39 53.21 9.25 6.20 18 17 11.84 12.23 521 28.94 34.12 146 22.06 18.17 53.21 53.21 9.25 6.20 0 26.50 29.40 62448_20010814_092401 1 0 -2 1 5 5 5 5 5 5 1 62472 SYBIL CHAMBERLAIN F never true Cincinnati, OH 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes 2 0 0 short 1 XX 06 1 1 62472_20010815_130327 1 339.49 42 0 0.00 21 3.82 1.07 48 2.29 2.24 11 1.85 1.04 7.27 3.65 0.74 21 21 3.82 1.07 48 2.29 2.24 11 1.85 1.04 7.27 7.27 3.65 0.74 0 21 11.22 6.95 565 26.90 15.93 75 24.50 11.80 35.54 10.00 4.27 24 24 9.81 5.06 565 23.54 13.05 60 21.96 10.73 26.50 26.50 9.09 3.69 0 20.80 47.60 62472_20010815_131810 1 0 -2 1 4 5 5 4 4 5 2 Leaving Cincinnati on August 21 at 12:55 p.m. and arriving in Tampa, FL at 3:00 p.m. Leaving Tampa on August 30 at 7:40 p.m. and arriving in Cincinnati at 9:49 p.m. It wa very easy to understand and very quick to respond. The only problem that I had was getting the system to understand the word thirty or thirtieth. 62472 SYBIL CHAMBERLAIN F never true Cincinnati, OH 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes 2 0 0 short 2 XX 06 1 1 62472_20010815_170411 1 390.21 38 0 0.00 19 4.53 1.19 96 5.05 2.95 10 4.78 2.78 6.30 4.43 1.15 19 19 4.53 1.19 96 5.05 2.95 10 4.78 2.78 6.84 6.30 4.43 1.15 0 19 14.64 7.67 668 35.16 16.92 75 32.94 14.30 35.91 13.46 5.85 30 30 9.27 4.19 668 22.27 10.21 60 20.97 7.45 27.07 27.07 8.66 2.54 0 26.00 42.10 62472_20010815_172607 1 0 -2 1 4 5 5 4 4 5 2 Leaving Cincinnati on September 5th, at 9:15 a.m., non-stop to Chicago and arriving in Chicago at 9:32 a.m. Leaving Chicago on September 5th, at 7:55 p.m., non-stop to Cincinnati and arriving in Cincinnati at 10:08 p.m. These flights are on Delta. I experienced only 1 problem or delay. The system offered me a Delta flight at 9:15 a.m. and then told me that there was no Delta flight at that time. After asking for more times it eventually offered this time again. 62472 SYBIL CHAMBERLAIN F never true Cincinnati, OH 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes 2 0 0 short 3 XX 06 1 1 62472_20010927_143155 1 195.74 20 0 0.00 10 4.47 1.28 40 4.00 2.31 8 3.56 1.94 -4.00 -4.00 -4.00 10 10 4.47 1.28 40 4.00 2.31 8 3.56 1.94 7.04 -4.00 -4.00 -4.00 0 10 13.90 9.06 349 34.90 20.43 75 30.44 15.69 34.62 11.60 5.72 14 14 9.93 5.83 349 24.93 14.59 60 22.23 10.96 26.35 26.35 8.67 3.55 0 10.00 20.00 62472_20010927_144152 1 0 -2 1 4 4 5 4 4 5 3 This was for a flight from Cincinnati to Philadelphia, leaving on October 4th and returning on October 6th. The first portion of the trip (Cincinnati to Philadelphia) was a little difficult. I had to ask several times if there were any other flights available in the morning. It was a little hard to understand during that portion of the conversation but was ok the rest of the time. 62472 SYBIL CHAMBERLAIN F never true Cincinnati, OH 5-10 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 01to10k Yes 2 0 0 short 4 XX 06 1 1 62472_20010927_153037 1 196.67 20 0 0.00 10 4.04 1.15 42 4.20 2.90 8 3.78 2.73 6.10 3.81 0.95 10 10 4.04 1.15 42 4.20 2.90 8 3.78 2.73 6.10 6.10 3.81 0.95 0 10 14.26 9.38 346 34.60 19.83 79 29.67 12.99 36.90 11.75 5.28 15 15 9.51 5.66 346 23.07 13.31 64 20.14 7.25 27.65 27.65 8.21 2.72 0 28.60 40.00 62472_20010927_154224 1 0 -2 1 5 5 5 5 5 5 2 This was for a flight from Cincinnati to Dallas/Ft. Worth, departing on October 9th and returning on October 11th. The flights arranged are Delta 1123 at 8:55 a.m. and arriving at 10:17 a.m. The return flight is Delta 1922 at 7:30 p.m. and arriving in Cincinnati at 10:46 p.m. This was very easy to understand and complete. My questions were answered easily and quickly. It was very easy to get flight information and I would not hesitate to use again. 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 1 01 09 2 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 62499_20010912_175901 0 0 0 0 1 1 5 3 3 0 4 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 2 02 09 2 1 62499_20010915_125807 0 1052.92 93 0 0.00 46 3.04 2.40 169 3.67 5.72 28 3.13 4.44 10.63 2.87 2.13 46 46 3.04 2.40 169 3.67 5.72 28 3.13 4.44 11.86 10.63 2.87 2.13 0 47 8.76 12.89 957 20.36 21.19 91 18.83 18.59 70.80 7.41 9.09 50 50 6.89 7.38 957 19.14 18.42 81 17.88 16.28 33.61 33.61 6.35 6.35 0 52.90 50.00 62499_20010915_133127 1 1 1 2 3 4 4 2 3 0 2 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 3 03 09 2 28 62499_20010919_113139 0 1999.43 150 0 0.00 75 4.26 3.77 440 5.87 9.06 72 4.97 4.74 26.06 3.97 2.79 75 75 4.26 3.77 440 5.87 9.06 72 4.97 4.74 26.06 26.06 3.97 2.79 0 75 9.83 18.97 1663 22.17 15.86 124 20.80 10.53 153.49 7.89 8.85 81 81 6.52 3.89 1663 20.53 10.19 31 20.40 10.19 11.72 11.29 6.46 3.88 0 41.50 57.30 62499_20010919_140848 1 1 1 0 1 2 1 1 1 0 1 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 4 03 09 2 27 62499_20010919_141802 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 62499_20010919_154640 1 1 1 0 1 1 2 1 1 0 1 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 5 04 09 2 1 62499_20010920_175132 0 826.51 86 0 0.00 43 2.81 1.57 115 2.67 3.01 20 2.26 1.33 -4.00 -4.00 -4.00 43 43 2.75 1.63 115 2.67 3.01 20 2.26 1.33 11.42 -4.00 -4.00 -4.00 0 43 5.06 3.54 757 17.60 10.04 37 17.14 9.68 12.54 4.88 3.38 44 44 4.94 3.31 757 17.20 9.47 31 16.88 9.33 11.31 11.31 4.79 3.20 0 33.90 37.20 62499_20010920_191338 1 1 0 0 1 1 2 2 1 0 1 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 6 XX 09 1 1 62499_20010925_162244 0 1122.43 108 0 0.00 54 3.16 2.21 194 3.59 4.45 27 3.15 3.07 14.99 2.94 1.50 54 54 3.16 2.21 194 3.59 4.45 27 3.15 3.07 14.99 14.99 2.94 1.50 0 54 5.57 6.76 1381 25.57 17.42 86 24.43 15.42 -4.00 -4.00 -4.00 55 55 5.16 5.44 1381 25.11 16.96 86 23.98 14.89 37.76 -4.00 -4.00 -4.00 0 54.40 66.70 62499_20010925_205816 1 0 0 1 3 3 2 1 2 0 4 I want to leave Jacksonville fl, early Sept. 29,in the afternoon. to go to Ft. Lauderdale fl, for a meeting. I want to do a little shopping,after the meeting, and I want a later flight out on the 30th of September, back to Jacksonville Fl. System needs more work, had to repeat myself several times. 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 7 XX 09 1 1 62499_20010926_190427 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 62499_20010926_204921 1 0 0 0 1 3 4 1 1 0 2 de parting from Baltimore,Marylsnd on Oct.06, early morning to flight to Jamaica, WI. for vacation. Return on Oct.15, early morninght flight to Baltimore. Would like to go by air Jamaica. need more work/repeat. repeat, unable to get you where you want to go/ 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 8 XX 09 1 1 62499_20010927_165645 1 537.28 50 0 0.00 25 2.62 1.77 57 2.28 2.25 12 1.88 0.99 10.77 2.28 0.52 25 25 2.62 1.77 57 2.28 2.25 12 1.88 0.99 10.77 10.77 2.28 0.52 0 25 8.79 15.37 457 18.28 20.97 84 15.54 16.23 70.95 6.20 8.45 27 27 6.38 7.81 457 16.93 17.06 80 14.50 11.72 37.40 37.40 5.19 4.84 0 19.30 28.00 62499_20010927_174643 1 1 1 2 5 5 4 5 5 0 4 Departing Jacksonville Fl on Oct.15, at 3:00pm to go to Baltimore Md. Leaving Baltimore Md. on Oct. 21, to returning to Jacksonville, Fl on the 21th of Oct. would like the early morning flight. I would like to fly Southwest Airlines, I will need a compact car during my stay, No hotel needed, will stay with friends. Much better, at this rate count me in, the system work great/ 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 9 XX 09 1 1 62499_20010928_211336 0 688.35 63 0 0.00 32 3.31 3.49 111 3.47 4.66 28 2.68 1.33 21.69 2.72 0.98 32 32 3.31 3.49 111 3.47 4.66 28 2.68 1.33 21.69 21.69 2.72 0.98 0 31 7.39 13.53 560 18.06 17.92 86 15.80 12.95 72.30 5.22 6.26 32 32 5.97 7.29 560 17.50 15.36 76 15.61 11.22 35.98 35.98 5.00 4.89 0 39.30 53.10 62499_20010929_141850 1 1 0 1 2 2 3 2 1 0 2 departing Jacksoville Fl Oct 17. at 6;00am to Richmond Va. for business meeting, Leaving Richmond Va on Ocy.21, at 11;00am, for Jacksonville Fl, I will need a sing room,and car while in Richmond Va. the booking of the flight was okay, had trouble with everything else. 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 10 XX 09 1 1 62499_20010930_152136 0 447.59 42 0 0.00 21 3.12 3.25 86 4.10 6.80 33 2.65 1.57 17.00 2.43 0.71 21 21 3.12 3.25 86 4.10 6.80 33 2.65 1.57 17.00 17.00 2.43 0.71 0 21 7.58 15.40 361 17.19 18.53 94 13.35 5.94 74.12 4.26 2.27 22 22 5.56 6.11 361 16.41 14.12 74 13.67 5.97 31.12 31.12 4.34 2.24 0 69.80 52.40 62499_20010930_190604 1 1 0 0 1 2 3 1 1 0 2 Departing Jacksonville, Fl, on Oct. 21,early morning flight, to Pittsburg Pa. will need hotel and compact car. I will return, to Jacksonville, Fl on 25th Oct, late evening flight. System took information. but kept repeat, unable to get it to work/ 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 11 05 09 2 1 62499_20011001_140227 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 62499_20011001_200332 1 1 0 0 1 1 3 1 1 0 1 62499 TAMARA HARGROVE F never true Jacksonville, FL 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly AirlineDirect 20to50k Yes morethan3 2 0 long 12 06 09 2 1 62499_20011002_164903 0 747.90 69 0 0.00 35 4.22 2.80 224 6.40 6.87 35 5.56 4.81 14.60 3.91 2.17 35 35 4.22 2.80 224 6.40 6.87 35 5.56 4.81 14.60 14.60 3.91 2.17 0 34 4.96 3.33 596 17.53 10.17 31 17.12 10.04 11.32 4.76 3.18 34 34 4.96 3.33 596 17.53 10.17 31 17.12 10.04 11.32 11.32 4.76 3.18 0 48.90 57.10 62499_20011002_174318 1 1 0 0 1 2 3 2 1 0 1 62510 TARA ALBRIGHT F never true Raleigh, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 short 1 XX 03 1 1 62510_20010913_172127 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 62510_20010913_173322 1 0 -2 1 4 4 5 5 4 4 4 Summary of Trip: Houston - Dallas AA #3621 09/28/01 at 3:00 PM - 4:30 PM AA #3543 10/01/01 at 7:00 AM - 8:20 PM Price: $114.50 No Hotel No Car The comments that the recording says such as "I am glad you called" or "The system is slow" gave it a "real person" type of feel, rather than a recording. 62510 TARA ALBRIGHT F never true Raleigh, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 short 2 XX 03 1 1 62510_20010916_114237 1 229.72 40 1 1.56 20 1.88 0.73 37 1.85 1.31 6 1.63 0.90 4.03 1.76 0.54 20 20 1.88 0.73 37 1.85 1.31 6 1.63 0.90 4.03 4.03 1.76 0.54 0 20 7.07 6.13 639 31.95 36.86 102 28.26 33.87 -4.00 -4.00 -4.00 29 29 4.76 4.03 639 22.03 23.96 72 20.25 22.35 16.84 -4.00 -4.00 -4.00 0 13.20 15.00 62510_20010916_114733 1 0 -2 1 5 5 5 4 4 4 4 Houston-Dallas AA #3700 09/28 8:50am - 10:09am AA #30 10/01 7:05am - 08:20am Airfare: $114.50 When I initially called the system, it did not recognize where I was flying to so I had to start over and repeat information a little slower. The system works very good to be a computer system in place of an actual person. 62510 TARA ALBRIGHT F never true Raleigh, NC 3-5 3-5 true N/A N/A N/A N/A N/A forMySelfOnly InetSite 20to50k Yes morethan3 1 0 short 3 XX 03 1 1 missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing missing 62510_20010916_115341 0 -2 -2 -2 -2 -2 -2 -2 -2 -2 -2 Dallas - Orlando September 24, 2001 morning September 27, 2001 late afternoon 62529 TASHA RUDOLPH F a few true Phoenix, AR 0 2 true N/A N/A N/A true N/A forOther NonInetAgent 50to99k Yes 3 0 0 short 1 XX 04 1 1 62529_20010918_150104 0 646.16 103 0 0.00 51 2.47 1.33 151 2.96 3.37 15 2.72 2.93 7.31 2.37 1.15 51 51 2.47 1.33 151 2.96 3.37 15 2.72 2.93 7.31 7.31 2.37 1.15 0 52 7.27 9.48 891 17.13 19.79 102 15.47 15.90 53.84 6.36 6.89 59 59 5.64 7.01 891 15.10 17.72 91 13.79 14.72 34.84 34.84 5.14 5.89 0 20.80 21.60 62529_20010918_153905 1 1 1 1 1 5 4 2 4 5 1 I originally requested a flight from Phoenix to Bemidji, Minnesota on August 30, returning September 4. Then I changed the itinerary to a flight from Phoenix to Minneapolis departing September 18 returning September 24. The system did not seem to understand "Bemidji" or "Bemidji, Minnesota". Because of this, I had to change the destination to another major city. Because I could not fly into Bemidji, I asked to rent a car in Minneapolis but none seemed available. 62529 TASHA RUDOLPH F a few true Phoenix, AR 0 2 true N/A N/A N/A true N/A forOther NonInetAgent 50to99k Yes 3 0 0 short 2 XX 04 1 1 62529_20010920_112230 1 401.04 43 0 0.00 21 1.98 0.97 51 2.43 2.64 13 1.90 1.07 5.80 1.79 0.43 21 21 1.98 0.97 51 2.43 2.64 13 1.90 1.07 5.80 5.80 1.79 0.43 0 22 14.12 13.98 717 32.59 31.48 100 29.38 28.33 40.22 12.88 13.02 26 26 10.64 11.42 717 27.58 28.50 93 24.96 25.71 36.87 36.87 9.59 10.30 0 0.00 0.00 62529_20010920_113359 1 1 1 2 5 5 5 5 4 5 3 Oct. 8 fly Phoenix to San Antonio, returning Oct. 10. 2 nights hotel, no car rental needed In the beginning, instructions are given to respond verbally after the tone. No tone can be heard so if I happen to answer a little too early, the system repeats the question. 62529 TASHA RUDOLPH F a few true Phoenix, AR 0 2 true N/A N/A N/A true N/A forOther NonInetAgent 50to99k Yes 3 0 0 short 3 XX 04 1 1 62529_20011001_122646 1 761.78 77 0 0.00 38 2.38 1.66 131 3.45 4.62 20 3.00 3.76 7.89 2.23 1.40 38 38 2.38 1.66 131 3.45 4.62 20 3.00 3.76 7.89 7.89 2.23 1.40 0 39 14.26 17.54 1247 31.97 38.54 150 28.87 33.74 72.70 12.73 14.87 43 43 11.62 14.84 1247 29.00 36.17 139 26.38 32.22 54.76 54.76 10.59 13.39 0 12.20 18.40 62529_20011001_125423 1 1 1 2 4 4 5 4 4 5 1 October 16 fly Phoenix to Las Vegas at 1:35pm, continuing on to Reno late evening Hotel in Las Vegas October 17 fly from Reno to Albuquerque at 9:27am, continuing on to Phoenix at 5:43pm During the instructions at the beginning of the call, it states to respond after the tone. No tone is heard making it hard to know exactly when to respond. At times when the system was giving information, it sounded like the recording was doubled or skipped a word or two which sometimes made it hard to understand exactly what was said. 62529 TASHA RUDOLPH F a few true Phoenix, AR 0 2 true N/A N/A N/A true N/A forOther NonInetAgent 50to99k Yes 3 0 0 short 4 XX 04 1 1 62529_20011005_151832 1 238.41 29 0 0.00 14 2.37 1.24 54 3.86 3.74 16 2.92 1.38 6.27 2.06 0.56 14 14 2.37 1.24 54 3.86 3.74 16 2.92 1.38 6.27 6.27 2.06 0.56 0 15 11.78 16.54 378 25.20 30.44 105 19.50 21.75 41.40 9.67 14.91 18 18 8.01 10.15 378 21.00 25.24 98 16.47 16.87 38.02 38.02 6.25 7.07 0 7.40 14.30 62529_20011005_152654 1 1 1 2 5 5 5 5 4 5 3 November 5 fly from Phoenix to San Antonio on America West 1 night stay at the Doubletree Airport hotel November 7 fly from San Antonio to Phoenix on America West No car is needed Again, no tone was heard after the automated question which is hard to know exactly when to respond. The system worked quite well this time and my travel arrangements were complete in less than 5 minutes.